Response Marketing Group, LLC

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will take immediate action to the contact the customer to more fully understand the concern and to work toward an amicable, reasonable solutionAt the outset, it is important for all parties involved to understand the Company takes all complaints seriouslyThe Company will respond to the Revdex.com when a resolution has been reached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The Company has received the complaint filed by the customer with the Revdex.com and will reach out directly to the customer to more fully understand the concern and to reach an amicable resolutionAt the outset, it is important for all parties to understand the Company takes all complaints very seriously and will work to resolve this matter as quickly as possibleThe Company will update the Revdex.com as soon as a resolution is reached

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will contact the customer directly to more fully understand their concern and to work toward an amicable resolutionThe Company will update the Revdex.com as soon as a resolution is reached

The Company has received the complaint filed by the customer with the RevDex.com (BBB) and will reach out immediately to the customer to more fully understand their concern. At the outset, it is important for all parties to understand the Company takes all complaints seriously and will... work to find an amicable resolution. The Company will update the BBB as soon as a resolution is reached.

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will immediately reach out directly with the customer to more fully understand the concern and to reach an amicable resolutionThe Company will update the Revdex.com as soon as a resolution is reached

The Company has received the complaint filed by the customer with the Revdex.comIt is important to understand the Company takes all complaints very seriously and is happy to say an amicable resolution has been reached with the customerThe customer should allow 5-days for the processing of a refundAccording, the Company considers this matter closed

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com)At the outset, it is important for all parties to understand the Company takes all complaints very seriously and seeks to find an amicable resolution as quickly as possibleAfter a thorough review of Company records, it appears the Company recently authorized a cancellation and refund for this customerThe Company asks that the customer allow 5-business days for processing.By way of information, the Company processes many tuition reimbursements and has many satisfied, successful customersThe tuition reimbursement program mentioned is intended for those who might be skeptical in the quality of the education or for those who might have little to no experience investing; the Company has found the terms to be realistic and has been a great tool in helping customers establish positive, forward momentumHad this customer voiced a similar, detailed concern directly with the Company, additional considerations may have been made at that timeRegardless, the customer has received their desired settlement and the Company considers this matter closed

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will immediately reach out to more fully understand the concernAt the outset, it is important that all parties understand the Company takes all complaints very seriously and works to resolve all complaints fairly and as quickly as possibleBased upon an initial review, it appears the Company previously received a request on or around November 21, (several weeks after purchasing the training and beyond the three (3) day right of rescission) for the web site address to access the training and requesting cancellationThe Company immediately asked for clarification, as it wasn't clear whether the customer wanted to access the training or cancel the service, since her message included both inquiriesA voicemail message and email message was left for the customer asking for clarification stating, "I can get this cancelled if that's what you need to doI just wanted to make sure I understand what happenedIf we dropped the ball, I'll get this taken care of for you." No reply from the customer was ever sent to this agent handling the cancellation requestTypically, when customers purchase training, they want to get started right away - they do not purchase with the intention of starting months laterThe training purchased at the introductory event is a multi-day training class (Workshop), with additional training packages and courses available at additional cost (like most educational programs)This Workshop training is a highly rated fulfillment event (over out of 5, with being best)It is unfortunate the customer claims fraud without having attended or viewed the training; however, the customer claims there are "no online videos," but then claims there is, "only in lieu of not attending training." The Workshop training the customer purchased can be fulfilled in-person via classroom setting or at-home and on-demand via online video, which appears from the customer's complaint that they viewedThis online video training can be consumed at any timeAccording to the customer's complaint, they purchased training, viewed the training, requested cancellation (without responding to the Company to process the request, as they were beyond the three (3) day right of rescission as outlined in their agreement), and claimed they "received nothing." Despite the customer's contradictory complaint details and claims, the Company values its customers and desires a positive experience for allAccordingly, the Company is willing to cancel the purchase and refund the payment made by the customer, contingent on signing a settlement and release waiverOnce this is executed by the customer, the Company will process the refund (please allow 5-days for posting)As this was the customer's desired result, the Company asks that this complaint be closed

The Company has received the complaint filed by the customer and will reach out immediately to work toward a reasonable and amicable resolutionAt the outset, it is important for all parties involved to understand the Company takes all complaints very seriouslyThe customer is the Company's greatest assetThe Company will update the Utah Revdex.com when a resolution is reached

The Company is pleased to have reached a compromise settlementThey ask that Ms [redacted] please allow 3-business days for processing

Complaint: [redacted] I am rejecting this response because: My wife and have already received documents from Affluence Edu in regards to a refund of $4,for Capital One credited card ending in I have a Refund Authorization Number for this dispute #t39Vas well as an Ref# [redacted] I really don't see how Affluence Edu is not following through with the REFUND agreementI have attached copies of the Refund Authorization form from Affluence Edu I would like to be contacted in person or by email ASAPAffluence Edu has never tried contacting me about this HORRIBLE issue and experience Contact info###-###-#######-###-####Email [redacted] Sincerely, [redacted] ***

The Company has received the complaint filed by the customer with the Revdex.com and will reach out to them directly to more fully understand the concern and to reach an amicable resolutionAt the outset, it is important for all parties to understand the Company takes all complaints very seriously and will work quickly to resolveThe Company will update the Revdex.com as soon as a resolution is reached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Provided I receive the $and the $withing the tobusiness dayIf I do not, then I do not wish to settle Sincerely, [redacted]

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and immediately reached out to the customer directly to more fully understand the concern and to find an amicable resolutionIn speaking with the customer, they have asked that we contact her partner to resolve; to date, we have reached out on many occasions but have not received a return phone call The software described in the customer’s complaint can display notices of real estate before it enters foreclosureThis can be a competitive advantage over many real estate investors without access to this informationThe Company has been unable to duplicate the challenges described by the customer and would like more information so they might investigate further Although the customer’s purchased the services over a year and a half ago, the Company is still interested in speaking with the customer to find a resolutionPrior to receiving the complaint, Company records show that the last communication they had with the customer was in October of The Company asks that the customer make an equivalent good faith in resolving the complaint, by returning their phone calls

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will immediately contact the customer directly to more fully understand the concern and to reach an amicable resolutionAt the outset, it is important for all parties to understand the Company
takes all complaints very seriously and will work quickly with the customer to find a resolutionThe Company will update the Revdex.com as soon as a resolution is reached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Company has received the message from the customerAccording to Company records, a resolution has been reached and all agreed upon terms of the agreement have been metAccordingly, the Company asks that this complaint be closed

Revdex.com:Please let me know what the resolution isI did not see what the Revdex.com was going to do about thisThank you
I have not reviewed the response made by the business in reference to complaint ID ***,
Sincerely,
*** ***