Response Marketing Group, LLC

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will contact them directly to more fully understand their concern and to reach an amicable resolution. The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will immediately reach out directly with the customer to more fully understand the concern and to reach an amicable resolution. The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com). The Company has reviewed their records and find that the details of this complaint completely contradict the handwritten feedback given to the Company by the customer immediately following the 2-day...

seminar. Following each interaction with a customer, the Company distributes a satisfaction survey to ensure expectations are met and to solicit additional comments for improving future events. According to this customer's survey, they indicated they would recommend the training to others and that the workshop fulfilled or exceeded their expectations. They also scored their overall experience 5/5 (5 being best). If the customer truly experienced what they claimed they experienced, they could have easily indicated such on the survey form and/or called customer service to request a refund. The Company consistently has high scores for their events and dissatisfaction at any level is very rare. Although this customer is not entitled to any refund, especially since they clearly enjoyed the training and received what they paid for, the Company will issue a refund for $497.

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will contact the customer directly to more fully understand their concern and to work toward an amicable resolution. The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com). At the outset, it is important for all parties to understand the Company takes all complaints very seriously and seeks to find an amicable resolution as quickly as possible. After a thorough...

review of Company records, it appears the Company recently authorized a cancellation and refund for this customer. The Company asks that the customer allow 5-7 business days for processing.By way of information, the Company processes many tuition reimbursements and has many satisfied, successful customers. The tuition reimbursement program mentioned is intended for those who might be skeptical in the quality of the education or for those who might have little to no experience investing; the Company has found the terms to be realistic and has been a great tool in helping customers establish positive, forward momentum. Had this customer voiced a similar, detailed concern directly with the Company, additional considerations may have been made at that time. Regardless, the customer has received their desired settlement and the Company considers this matter closed.

The Company has received the referenced complaint filed by Ms. [redacted] and has taken immediate action to reach an amicable resolution. The Customer is the greatest asset and we desire an exceptional experience for each individual. According to our records, we have had previous contact with Ms. [redacted]...

and have authorized a refund, which has been and will be issued via credit card (refunded $5,000 on 06/23/16) and via check ($5,000 on 6/29/16 (please allow 5 business days to receive)). Additionally, we have informed our affiliate company, Veil, of the request for refund for their services (this must be resolved directly with them). As this was the customer’s desired settlement, we request that the file be closed as ‘resolved’.

The customer appears to misunderstand the lending options available to them through the Company's affiliate lenders network. There are dozens of real estate lenders who can provide funding to customers on various real estate transactions, one of which offers transaction funding (no money down or fees required upfront). It is unfortunate the customer could not attend the training workshop, as the average customer experience is highly rated. The customer was provided alternative materials with the understanding that they could also attend a live event in the future. Despite the foregoing, the Company values customer satisfaction and has accepted the customer's proposed resolution of a refund, due to the specific customer circumstances. The customer should allow five business days for processing. Accordingly, the Company asks that this complaint be closed.

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will reach out immediately to the customer to more fully understand their concern. At the outset, it is important for all parties to understand the Company takes all complaints seriously and will...

work to find an amicable resolution. The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received this complaint from the Revdex.com, and will immediately reach out to the customer directly to more fully understand the request and to reach an amicable solution. At the outset, it is very important for the customer to understand the Company takes all complaints very seriously and...

desires to reach a resolution as quickly as possible. The customer is the Company’s greatest asset.The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received the customer's response from the Utah Revdex.com (Revdex.com). Despite how the customer may feel, the Company is genuinely interested in the experience and success of its customers. It consistently monitors customer feedback and addresses anything falling short of customer expectations. The Company currently has tens of thousands of satisfied customers who have rated their overall customer experience 4.79/5 (5 being best). To put this feedback in context, Disney World (known as "The Happiest Place on Earth") has lower reviews. The Company is hypersensitive to customer satisfaction, which is seen in all areas of the business. They know that it is impossible to please everyone, and after a thorough review of the customer's account, and after thoughtful consideration, they are willing to offer a settlement to the customer. They have reached out by phone and by email notifying the customer that the proposed settlement must be reviewed and agreed to in writing prior to any exchange of monies. Accordingly, they ask that the customer contact the Company to finalize the details.

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will take immediate action to contact the customer to more fully understand their concern and to work toward an amicable resolution. At the outset, it is important for all parties to understand the...

Company takes all complaints very seriously and will contact the Revdex.com when a resolution has been reached.

The Company has received the above referenced complaint and will contact the customer directly to more fully understand the concern and to reach an amicable resolution. At the outset, it is important for the customer the Company takes all complaints seriously and desires to reach a resolution as...

quickly as possible. The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will immediately contact the customer directly to more fully understand the concern and to find an amicable resolution. At the outset, it is important for all parties to understand the Company...

takes all complaints very seriously. The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received the complaint filed by the customer with the Revdex.com and will contact the customer directly to more fully understand the concern and to reach an amicable resolution. At the outset, it is important for all parties to understand the Company takes all complaints very seriously and...

will respond to the Revdex.com as soon as a resolution is reached.

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will take immediate action to the contact the customer to more fully understand the concern and to work toward an amicable, reasonable solution. At the outset, it is important for all parties...

involved to understand the Company takes all complaints seriously. The Company will respond to the Revdex.com when a resolution has been reached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if I'm contacted by business.
Sincerely,
[redacted]

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will immediately reach out to more fully understand the concern. At the outset, it is important that all parties understand the Company takes all complaints very seriously and works to resolve...

all complaints fairly and as quickly as possible. Based upon an initial review, it appears the Company previously received a request on or around November 21, 2017 (several weeks after purchasing the training and beyond the three (3) day right of rescission) for the web site address to access the training and requesting cancellation. The Company immediately asked for clarification, as it wasn't clear whether the customer wanted to access the training or cancel the service, since her message included both inquiries. A voicemail message and email message was left for the customer asking for clarification stating, "I can get this cancelled if that's what you need to do. I just wanted to make sure I understand what happened. If we dropped the ball, I'll get this taken care of for you." No reply from the customer was ever sent to this agent handling the cancellation request. Typically, when customers purchase training, they want to get started right away - they do not purchase with the intention of starting months later. The training purchased at the introductory event is a multi-day training class (Workshop), with additional training packages and courses available at additional cost (like most educational programs). This Workshop training is a highly rated fulfillment event (over 4.8 out of 5, with 5 being best). It is unfortunate the customer claims fraud without having attended or viewed the training; however, the customer claims there are "no online videos," but then claims there is, "only 1 in lieu of not attending training." The Workshop training the customer purchased can be fulfilled in-person via classroom setting or at-home and on-demand via online video, which appears from the customer's complaint that they viewed. This online video training can be consumed at any time. According to the customer's complaint, they purchased training, viewed the training, requested cancellation (without responding to the Company to process the request, as they were beyond the three (3) day right of rescission as outlined in their agreement), and claimed they "received nothing." Despite the customer's contradictory complaint details and claims, the Company values its customers and desires a positive experience for all. Accordingly, the Company is willing to cancel the purchase and refund the payment made by the customer, contingent on signing a settlement and release waiver. Once this is executed by the customer, the Company will process the refund (please allow 5-7 days for posting). As this was the customer's desired result, the Company asks that this complaint be closed.

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com). Upon receiving the complaint, the Company immediately reached out to the customer directly to more fully understand the concern and to reach an amicable resolution. Fortunately, the parties were able...

to find an acceptable resolution. The Company does not offer financial, accounting, or tax advice. All fulfillment of tax services are provided by a licensed third-party with years of experience and many happy customers. The Company has since improved its communication with its service provider and its mutual customers. As the complaint has been resolved satisfactorily with the customer, the Company asks that this complaint be closed.

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will immediately reach out to the customer directly to more fully understand the concern and to find an amicable resolution. At the outset, it is important that all parties understand the...

Company takes all complaints very seriously and will reach a resolution as quickly as possible. The Company will update the Revdex.com as soon as a resolution is reached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]