Protect Your Home

On October 26th I called ADT to set up home security, specifically requested sliding glass and main door sensors, a motion sensor, and 3-video camerasI was told it would be $28.99/month for everything except video cameras would be additional and I could discuss with the technicianI also understood from this conversation I would have days to cancel, although admittedly I was under extreme duress at the time and may have misunderstood days vs I also informed the agent I did not have a landline and she said that was fineOn October 30th, the technician came to install, and was installing the system as police were in my apartment taking evidence and my statement after my boyfriend had attacked me and tried to kill me (which was why I was getting home security)I told the technician multiple times I wanted video cameras, the police were witness to thisHe said he could not install video cameras on the system I was getting and I should get them through a 3rd partyI wa

Spoke with someone at ADT on 08/about my interest in ADT and she soon after sent me to her manager to offer even more itemsI explained that my main two concerns were protecting my dog, having app access because I travel a lot, and the fact that I live in a apartmentThe gentleman explained he would offer smoke and carbon, a key chain, two panels, sensors, and a few other items for a monthI explained that is a different price listed from the interest and he was able to get the amount down to a monthI lost cell phone service at one point in the call and was not able to call back in until the next day 08/
On 08/I spoke with a Toni and I explained what was offered and went through the whole detail that I travel a lot and really need app accessWe even spoke about the app access a few more times and how much the women enjoys her service with ADTShe was also able to confirm the install time and all the items that were going to be includedI questioned i

This company is engaging in some unscrupulous business activities, Bait and SwitchThis company advertises to be ADT but they are not ADT
I received an flyer for an offer for home security system with ADT for $for installation with $per monthI paid the $on my debit card that I used for on-line orders and told the person I set up the appointment with to use this card but remove it from the account as payment I will pay monthly through my bank bill payAfter the system was installed we went over the contract at that point I still was not make aware that this company was not ADT but, Defenders SecurityI then had reservations but the manager called me on the phone while the installation person was there trying to pressure me to give him my credit card numberI then reiterated that I would make my payment monthly with bill pay from *** ***Two weeks after installation I received a overdraft notice from the bank where Defender attempted to take $unauthorized from

If I could give negative stars then that what this company deservesThey are big time scammersI was promised $serviceMy bill comes for $And no contract was provided to meI was not told that I had days to cancel this serviceWhen I calledcto cancel the service after my 1st bill they are charging me $to cancel the serviceThey keep me on hold for hoursThey are *** up companySave yourself the headache and save your money and take your business elsewhere

On Tuesday, 12/04/2018, I had an ADT security system installed in my residence in Houston, TX to replace my existing *** alarm systemThe installer, who identified himself as Andrew installed the system which was part of a promotion that included a $gift card for the new serviceThe original promotion was for a monthly monitoring service fee of $but after the installation was completed Andrew stated it was going to be $due to the house not have a landline a sim card would need to be used to transmit the signalAndrew offered an additional $in gift cards to offset the monthly feeI advised Andrew I would think about it and get back to himI contacted ADT as I had additional questions about the service and was advised they did not service the account and would need to contact Defenders to discuss, which I was not aware Andrew was contacted on Wednesday 12/05/and advised I wanted to proceed with accepting the gift cards to which he would submit the reque

I answered an advertisement for home security service and set up an appointment when I arrived home the sales person was already there He had already drilled a hole in the wall of my new home without my consent He then proceeded to give me a different price than what was quoted to me Neither the appointment setters or the sales person who came indicated they could not connect my services through my internet provider, *** when he told me this I informed him that I was very dissatisfied with *** and would not be working with them but he had already drilled in my wall of my new home without telling me what was required I would like compensation for the cost of spackling over the hole in the wall of my home

They have horrible customer serviceSpoke to an agent named Pam, didn't place the call on "hold" and I was able to hear her complaining about having to take my call to her coworkers and managerI've had to now schedule appointments just to have cameras installed, 3rd call took me over an hour just to speak to someone again! They lack customer skills and give ADT a very bad name

I have been an ADT customer since OCT Prior to this installation, as an *** Insurance member, ADT was the primary and first choice for home security The ADT representative I scheduled the installation with did not provide the same billing information when the ADT/Defenders requested after my security equipment was installed Actually the installation was delayed because I called Defenders to verify the installer’s request for an initial payment using a credit card
After installation, I was told by a Defenders customer service representative paying an additional $a month is required to receive a monthly billing statement However, I never received a monthly billing statement Defenders continued to charge my credit card
Over the past several months, I have made several attempts to rectify this billing/accounting problem with your company I’ve experienced rude, inexperienced and confusing customer service from your customer representatives when I’ve tried to

Hard inquiry applied to credit report after I stated to manager I did not want to give SS# and did not want my credit run as my call was to end mail
I called the number on mailing to ask them to remove me from list- they ended up double teaming me and convincing me to come out after several attempts and huge hesitation from meThey asked for SS# to which I asked why and said I was not comfortable giving, as I have awesome credit score and did not want them putting in a hard inquiry
As of 1/19, I have a hard inquiry from ADT that made my credit score dip under I called and spoke with rep # who opened a ticket # *** with the loyalty department as I want to dispute this unauthorized inquiry to my credit reportI was told they would call within hoursI called back one week later- 2/and spoke with rep # who stated case has been opened and again, should have heard from them in hoursI was informed calls are recorded for security purposes so it will be c

My home was burglarized on May 10, I contacted ADT security systems regarding a promotion that I received in the mail Shortly after, I began to have equipment failure (sensors were falling off windows and doors) This in turn, has triggered the alarm to go off several times in the middle of the night, when I am away from my homeThe sensors were broken and my home has been left unprotected for a long period of timeI have contacted ADT, who informed me that the authorized dealer, The Defenders, would have to be the ones to resolve the issue I contacted them immediately I spoke with several people, to include Birgy ***, with customer care loyalty in Indianapolis, IN She informed me that the earliest that they would be able to secure my home would be the next following day, hours later from the initial problem It is unacceptable to purchase a product from a company that has a security guarantee on their product, yet the product lacks sustainability and leaves th

Installer did an excellent jobProfessional-explained options very well with no hard sell to buyThe type individual you want representing your company

October 9,
Revdex.com of Central Indiana
NDelaware St#Indianapolis, IN 46204-
Defender Security Company
DBA Protect Your Home
Priority Way South Drive, Ste
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo. ***
Dear Ms***,
This letter is in response to the complaint #*** filed by *** ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
We have researched into Ms. *** complaint and located her account. Our records show we sent Ms. *** her permit decal on July 14, and confirmed delivery on July 17, with permit #***. We also sent the proper documents to the City of Sunrise, both documents are attached for your records. Ms.*** was sent a proper invoice on July 2, 2014.
Unfortunately, collections efforts will continue until Ms. *** provides payment for her alarm services permit which we obtained in July
We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address her concerns
Sincerely,
*** ***
Customer Advocate
***@protectyourhome.com
%

The technician came to set the equipment up on 06-29-The technician did not have service using the AT&T serviceHe told me that he would have to return on 07/05/to finish the installation using VerizonBefore he came to finish installing service I did call the company to let them know that I wanted to cancel serviceThe rep did offer me incentives and I agreed to stayThe technician called to confirm the appointment and let me know that I would not be able to use the PULSE app with Verizon, I then asked him to come and get the equipment because it was a feature that I wanted to take advantage ofHe did not come to get the equipment from my homeI called the company to ask them to cancel service and was told that I would have to pay a early termination feeI did let them know that the equipment was not completely installed in the homeIf I was being robbed the Police would get no notifications indication I was being robbed due to no signalPer the rep that I first

Defenders/ Protect your home - Is a company to stay away fromI am still surprised that ADT still does business with them, as there several complaint against themDefenders are just SCAMMERS whoe used ADT and cheat people

I just got my alarm installed in OctoberSince that time, techs have visited my home several times because my alarm beeps in the middle of the night waking me upEvery time I am assured that the issue is resolved, but once again I have been up since 2:a.mlistening to my alarm beepI have no peace if my mind, rather it is from my lack of sleep from this system, or my lack of faith in the system and companyI want to cancel my service and I should not have to pay for the remainder of the contract since I was sold a faulty system that the company has failed to repair

I purchased a house on September On September I set up an install with who I thought was adt for a home security systemWhen I originally set up the appointment I told the salesperson on the phone exactly what I wanted and needed in my homeThis person told me that for $i could have my system installedWhen the installer showed up he immediately installed a keypad into my wall, creating a hole, before he even explained the entire processHe walked my home and showed me some of the products the company had to offerHe then told me that for everything he recommended for my home it would cost me $out of pocketI was completely blind sided by this since I was under the impression everything was already taken care of based on the “Free equipment” adt advertises with new customer setupMy husband and I went through each item to cut back costs and ended up paying over $out of pocket on that dayThe installer was in my home for over hours setting up this sys

I was offered $installation with a $27.99/monthDefenders came out 6/11/and installed and without my knowledge upgraded me to the 52.99/mon serviceI didn't realize this until I received my first bill in which I called and complained that I was never given a copy of the contract to sign and I wanted them to downgrade my service asapThis contract was not signed by me7/18/Defenders came back out to re-install with the downgraded service and had me sign a new contractI called on 8/24, 9/5, 10/and again 10/to find out why I am still paying $when they physically downgraded me in JulyThey will not downgrade my service charge until the new signed contract has been submitted in the systemEvery time I have called I have offered to email them a copy of my contract and they refused because they needed their copy not mineI was finally given a partial refund on my October bill but I am still currently being charged $52.99/mon

This service was misrepresenting their product & installation practicesThe installer advised me to share my personal info., w/ others in order to get a credit for servicesAfter calling the corporate ADT # I was told that there was an on line form to be completed, and actually, more secure in order to be awarded creditAdditionally, I was told there was NO contract involved, but am now being told I will be billed for cancellation of servicesWhen I try to reach the # I was given by ADT , I am unable to reach anyone in regard to make arrangements? The # is 1-800-699-

In late June I contact Defenders/Protect Your Home (ADT) to inquire about an advertisement I received in the mailThe promotion quoted free installation, (including a "Free System valued at $850") and a $Visa gift cardThe company representative told me the promotion applied to me so I requested installation
The day after installation I was charged an installation service fee of $and an equipment charge of $1,I called the company immediately to complain and requested that I be issued a full refund for equipment and my service be cancelledThe company representative then informed me the promotion would not apply to me and that they would need to collect the equipment they installedA technician came to my home and collected the equipment (causing some damage to my home in the process, e.g., chipped paint) but only a refund partial refund was givenAfter numerous times contacting the company I was getting nowhere in getting the rest of my refund so I worked

I have sold my house and moving to an apartment complex that discourages alarm systems in there propertyi discussed maybe allowing the new owner of my home to take over the contract in her nameI was told that I would still be responsible, either for the contract or 75% of the total if I break the contract