Protect Your Home

The alarm system that was installed August 31, 2015, worked fine in September and OctoberIn Mid November, it started not recognizing side door sensor, therefore, the alarm could not secure the whole houseAfter attempts, the Home Defender Tech were unable to fix systemI have made numerous calls to them in an effort to resolve this issueAs of today, February 2, the system still does not work

Absolutely horrible company!! LESS THAN ONE STAR! I bought the system under the understanding that they had outdoor cameras in the San Diego Area The technician shows up with no outdoor cameras He says they don't have any Then he calls and all of the sudden they do He only installs door sensors and a doorbell The doorbell NEVER works from the time he puts it in He tells me he will get it working when he comes back to put in the cameras The three days to cancel and get money back comes up I call and he said that he assures me he will be there to put everything in Never shows up I call the HQ and tell them I want to cancel and they tell me I'm out of the cancellation time and I must pay 75% of my remaining contract amount LIVID I call demanding to talk to a manager separate times A different excuse why I can't each time and I am promised that a manager will call me back Finally I call and speak to the manager She is very nice and listens to the story and agrees that the company is in the wrong and will refund me all of the money and cancel the contract She says that she is cancelling the account while we are on the phone and she will send me an email verification that all is cancelled and my refunds are in process Needless to say, I never receive the emailI call back more times and find out that the account is still active and never cancelled I have them coming out to remove the system next week Not sure what will come after that Just remember that every time you call in that the phone calls are recorded I plan on taking them to court DO NOOOOOOOOOOOOOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!

CJ, the technician, was very professional and friendly He took the time to describe the different options available to me and make sure I understood There was a problem with AT & T for new customer set up when he began my installation That caused my appointment to continue to a second and third day CJ kept me posted about any progress or lack of progress being made Should I add anything in the future to my system, I would welcome CJ back to my home to perform the work

First thing - I am very unsatisfied with the protection of this "Security System." Someone told me that if someone broke into my home and took the panel off the wall then ADT would not be notifiedI didn't want to believeHowever, I tested it out myself by taking the panel off the wall in my home and NOTHING happenedIt went totally dead (no such thing as battery back up)After that, I called to cancel my accountAt first the guy was in the process and was going through the cancelation until then at the end he decided to make it known that I am under contractHe said I can cancel just by faxing over a letterI did and was still chargedAlso, I have called in and was told my account was "paid up" with a zero balance and will be canceled on my paid through dateI was very misinformed on the day the tech was at my homeI remember ELECTRONICALLY signing my name then pasting it to a page where I was confirming my one time payment for installation and my monthly deductionI do bel

Revdex.com rating A plus , really ? negative reviews Vs positive ones , how does this compute ? This Richmond base service company is the worst I have ever dealt withRevdex.com should review its rating system , otherwise it is so unreliable as the subject vendor - uselessness

I had called Defenders to set up an appointment for my cousin to have an alarm system installed on his house as he was out of townI made it very clear with Mike id#and manager Andrew id#(reference # ***) that I would not be the account holder and would only be setting up the appointmentI was told that it is fine and that there would be no issue in doing soThe next day a technician came to install the system but was unable to and we had to rescheduleWhen the next technician came I was not present but my cousin was there when he set up all the equipment, when it came to signing the contracts my cousin reiterated that we need to change all the information on the account from my name over to hisHe again said no problem and claimed that he didNow it has been a week since the installation date and the alarm system hasn't worked a single day, and the contract is in my name not my cousins and they are refusing to change it over when I dont live at the addressthey

In December of 2016, I contacted ADT to install a security system with the promotion of DF-PS-4TH-1216-VI take it that ADT uses this company Defenders to sublet their agreementsADT charged me around $to book the installation date and told me that it comes with a $rebate VISA gift card, and my monthly fee would be per monthOn February 7th, the installation guy (From Defenders) which I did not know came, I was not home but my Nanny wasHe told me that my monthly fee would be $a monthI told him that that was not my agreementI told him that I didn't want the serviceHe said, since he had already finished the install and I could call to check on the priceHe said he would be back within 2-days because my Nanny could not sign the Contract/paperwork -He also did not leave all of the equipmentI called on February 8th to find out why my monthly payments were so highI spoke with Alex #and he told me that that promotion was only for a landline and the pric

Defenders Company installed a security system at my residence on 6/11/ At that time, equipment, installation and first months billing was paid via different credit cards in person This card information is also listed on the contract provided to me at time of purchase However, Defenders processed some of these charges through a different banking account and not on the credit cards provided The banking account number was only provided to the company at the time of reserving the appointment for the installation, no charges were to be made as no work was being performed The company disregarded the payment information given to pay for the services when they were rendered, causing multiple overdraft fees on the banking account Upon learning of this and contacting the Company multiple times and requesting a resolution to the problem they have caused, I have not received a response

Defender is not able to provide me monitoring service for which I pay a monthly fee I have scheduled three different appointments to have the service restored Each of the three times no one showed to my home I'm only given a window of time for service and thus needed to miss work When calling I've been bounced back and forth between ADT and Defender both which completely conflict with and discount what the other is saying making it impossible to determine what to do and who to believe When calling I've been hung up on, told "this is not my problem" and constantly transferred back and forth between the two companies At this point all I want is to cancel my monitoring service without penalty since they have been unable to even show up to fix the problem

I called on 6/to inquire about services and pricingThe sales associates ended up selling me a package at $install (equipment included) and monthlyI was very concerned about the cost being more than this, as my family is in a bit of financial hardship at this timeHowever, I wanted to begin protecting my homeI was assured by the sales representative and the manager on the sales floor that day that that above pricing would cover my needsWe even went over how many censors would be needed to cover my downstairs (which is all I was concerned with)Again, I was assured that the package I was being sold would be sufficient (went as far as to counting doors and windows and sharing it with them)
On 6/my system was installedThe installation rep informed me to completely cover my home, I would need to pay an amount around $I quickly informed him about my conversation when I signed up, and we ended up at an amount right at $that I would need to pay in orde

The tech/representative told me I had days to cancel the service But the representative today is telling me the cancellation can only be done within days The only way to cancel now is to pay 75% of a year contract I would have to pay over to cancel the service The tech did not explain this to me it was not in the paperwork that I signed I signed the paperwork on a tablet and the information was not given to me showing the 75% fee I feel they have deceived me at the original meeting and now will not stand behind what their technician has told me

I was contacted by phone by ADT on 8/27/ Spoke with Jared M*** and his supervisor, on a recorded line I was interested in a home security system for my home During the conversation I was asked for my debit card number to confirm my interest I was told at the time of the installation I would then be required to pay $and sign papers Jared tried to keep setting an installation date which I flatly said no, as I will not have the money by Wednesday, August 29, I explained I was on SSD and only received a check once a month I confirmed with Jared that the installation he tried to set up was cancelled After the completion of that call, I got a recorded call confirming my installation appointment on 8/29/ After that call I checked my bank account online and saw $was deducted on an authorization hold That withdrawal was not authorized and also overdrew my account incurring a $NSF I called the number Jared supplied me with, 800-689- Explai

I filled out forms and faxed cancellation hrs after the heavy pressure installationI got another charge from them, called *** ***, who they billed and explained to them I canceled They, *** ***, contacted Defenders telling them I had canceled and they would not pay and refundedmy money as well as block any further charges
I got another bill, I explained to them I canceled in December, and to come pick up their stuff The next month same thing only now they say they never recieved the cancellationNext month they say they found it but not signature isnt legible, I say that IS my signature and it doesn't have to be legible, just it is mineNext month I call lawyer, they say as long as legal signature doesn't have to be legible, I wasn't denying it
Again and again same thing, I asked every time if recorded so they could go back and hear it again
Finally now in May, someone is saying they only got half the fax and I needed to resend, even after I told her tha

This company has: Continued to attempt to bill my credit card monthly for their services without my giving them authorization to do soI have made several phone calls to them to correct the matterThey always say it has been corrected, but they continue to attempt to bill my cardI received an e-mail from ADT, their monitoring company, this weekend notifying me that my credit card could not be billed and I need to provide another one
They have not responded to alarms from meI accidentally set the alarm off on occasions last month for seconds and no one ever called to confirm that there was or was not a problem
I specifically asked to be sent a paper bill monthly when talking with the tech who installed my systemI received paper bills the first months of serviceSuddenly I stopped receiving paper bills with no reason ever provided to meAfter several calls to them to find out what was going on I was again always told that the matter was resolvedIt ha

On November 23, 2015, I contracted ADT to secure our home and signed a 24-month contract through their authorized dealer, Defender DirectI was assured that if we ever relocated, ADT would simply move the equipment to our new location and re-install it at no charge
In mid-September 2016, we informed ADT that we were relocating While processing our request, I was asked for the last four digits of my social and that I had to pay $for the installationI protested the necessity of a second credit check when one was already done at the signing of the original contract and protested the $installation feeThe agent insisted that it was policyThis upset me and I decided that I wanted out I was referred to a “manager” who only repeated both requirementsWhen I then told him I would prefer to cancel my account with ADT if this is the case, he said I would still be liable for the remaining monthly payments on the contractLeft with no choice, I submitted the social info and pa

On Saturday, October 14th, I had an alarm system installed by ADT The technician was here for hours installing the system and still did not do it correctly The carbon monoxide detector went off times in less than hours It took them hours to respond from the time of the first alarm I had to call times to have a technician come out to fix the job; being told that "Our technicians don't work on Sunday." I waited several hours on Sunday to have the repairs made At this point, I wished to take advantage of the day time frame to cancel the contractI attempted to fax the cancellation form times over daysFinally, I was told by Daniel S*** (manager #12520) on October 18th that I could mail the form as long as it was postmarked by the third day; October 18th The form was mailed that afternoon

I found an ad for ADT home security and called to inquireThe person I spoke with went over the ad and the monitoring amount would be 27.99, with sensors,and a key chain remoteWhen the person arrived to install the system he proceeded to inform me that the system I had wasn't enough protection, but for + he could install shock sensors which would be betterI informed him that no told me about that and that was well out of my budgetHe proceeded to tell me of other prices in the hundreds of dollars and finally he sold me whatever I bought for an additional and some centWhen I signed the paperwork it said a monthI told him I agreed to He said they would correct the amountThe more I thought about it the angrier I gotI called them to cancelI was told during that call I had to FAX the cancellation notice, which I didNo one acknowledged my request for several days so I began to callThey would say they have it but it was not assigned to anyone

I called on 07/to obtain a security systemI know they require a credit check so before proceeding with providing my personal information, I asked the sales rep is the credit check a hard or soft inquiryBased on the reps answer I figured she didn't understand my question so I asked again but instead asked "will this credit check show up on my credit report" and the sales rep stated noBased on that response I proceed to give my information to continue with the sales transactionThe next day I get alerts from my credit monitoring services that there's been a new inquiry on my credit reportI immediately called the next to have the credit inquiry removed but they stated they needed to complete a review firstMy request for removal was denied so I cancelled the installation appointment and demanded a second review because the rep clearly lied to me to get my consent just to get my businessThe second review was also deniedBoth times I called concerning the denials I was given

Defenders installed a security system in my home on March 19, The contract they emailed me had the incorrect county (*** ***)for my home's location My home is located in *** CountyAs the county police are notified when there is a break-in, it is essential that the county my home is located in appear on my contract to ensure that the correct county police are dispatched to my home I contacted Defenders and the installation person, David V** ***, on March 21, to inform them of this error and to request a corrected contract I have since contacted them numerous times and have yet to receive a corrected contract
In addition, Defenders erroneously charged my credit card $on March 21, The charge was to be the advertised charge and the charge on my contract of $ I contacted Defenders and David V** *** numerous times and was assured that I would receive a credit on my account of $ It has yet to happen
Negligence as to contract

Adt and authorized dealers charged me an early termination fee
Wells fargo stated there were no attempts from adt to withdrawal money - im checking with bank to see the date that my card changed - adt and suthorized dealer charged me an early termination fee and send info to lawywer This is the only letter received from adt in the amt of roughly no e-mail sent or any notification by mail Why would I get protection and then cancel like that when I didn't have to sign up for it at all? When calling ADt people were rude and said they couldn't help me and they said they left messages on my machine, my mail box is filled up so that can't possibly be true My blood pressure when up and I am so hurt and disappointed I do not have this kind of money to throw away