Protect Your Home

Told repeatedly by phone rep and installer that $would be honored as long as I had a modem with internet and they could tap into something called lifeline services in the modem since I told them I would not be getting a landline and wouldn’t get a security system if it was going to be more than $Tech came out today to set up the connection from my modem and said sorry can’t do itAnd now ADT is saying they won’t honor $or let me cancel as I was clear from the beginning I wouldn’t be signing up if it was going to be more than $and they won’t allow me to cancel without a penalty since it’s past daysMy stance is the same as the beginning I am ok with security service for $or less, never getting a landline, told they can use my modem/router and now it’s them saying they can’t use the modem and I can’t vancel without penaltyThis has been one of the worst experi BCRs with a company everThey shouldn’t be allowed to do any business this way

This company manages offers a VISA reward program for new subscribers for security services They never sent the card They sent an email (which according to one of their telephone representatives usually goes to spam) with instructions If you don't call within days to inquire about the gift card, the offer expires
I believe the intent is to never honor the gift card The method to receive the card appears designed to hide the process so subscribers never get the card The card is only $and most folks will probably let it go saving Defender tens of thousands of dollars each year Meanwhile they are "stealing"

I called ADT regarding a special that I saw advertised during the holiday season (2017) After speaking with ADT, I decided that the service was not what I wanted After this phone call, I have received phone calls from Defender's Protect Your Home every day for two months The number that is calling me is (530)419- However, if you call this number back, it goes to the national customer line
I have never had an account or service with ADT or Defenders They continue to call me I have asked times to be taken off the list I receive phone calls every day and I this is disruptive to my students, since I teach all day I have spoken with numerous customer service agents at both companies One person said it takes days to be taken off the list The next person said it takes weeks to be taken off the list The third person transferred me to a different company hotline The fourth person said it will take days to be taken off the list
Furthermore, I asked why I am receiving phone calls from them when I never contacted them They said that by calling ADT, I was automatically transferred to them They never identified themselves as Defenders Protect your Home when I called initially Secondly, they said "out of 20" customers (which I am not a customer!) is called back for better offers Based on the various information I was given previously about how long it would take to be removed from their do not call list, I doubt this is accurate either

I have been receiving harassing phone calls several times per day from different phone numbers This has continued for several months The callers state they represent Defenders (an ADT provider) I have been told I have a balance of over $ Each time, I have asked for supporting documentation (e.gbill, statement, contract, etc.) to be mailed or emailed to me I have not received any documentation thus far

I initially got this system because I was in extreme need of itI explained my circumstances to the initial representative that I spoke with and got an appointment set up to get it taken care of as soon as possibleIt was explained to me that I would get all of this wonderful equipment for freeThe technician shows up and begins the installation and everything is fineWell then he explains that I will only get two sensors, one for my front door and one for my back doorAnd that I would have to pay for the sensors for all of my windows at about $eachAgain, it was explained to me that all of this was freeIt also came with a surveillance cameraHe explains how it works then tells me it’s a $installation chargeThat, in my opinion, is not freeEspecially when I have already paid an installation charge for the system itselfAt this point, I’m irritated because I feel betrayed by a company who is supposed to be protecting meHe continues to try to sell me the equipment a

I am totally unsatisfied with this company's billing practicesI feel I have suffered a nightmare trying to resolve this issue with themI also feel I pay my bill to them as contracted and am one of the last people they should have harassed

We contacted Protect Your Home in response to a promotional flier that was sent to usAt the end of the consultation with our technician, we advised him that we did NOT want to move forward with the purchase of an ADT security systemThe technician (named Andy), then proceeded to hound me to make the sale, offering me different employee discounts and a veterans discount (which I did not even qualify for), to try to make the saleHe told me these discounts would only be valid if I signed a contract today, but that I could "sit on it" and "just call in to cancel" within business days (he said Friday, 5/by midnight to be specific), and get a full refundHe told me I shouldn't worryHe installed the keypad, but nothing else (out of $worth of equipment I was charged for), and then left
Well within days, I called to cancel, and was told I needed to send in a "Notice of Cancellation" formAt no point was I told that it needed to be postmarked by a certain date, and I di

I moved from home in Colorado Springs which had a security system to a home in *** ** where a new system was installed I informed them at the time of removing the old system that due to electrical upgrades on the home we purchased I wouldn't be able to install a new system until July 31, I was told that was fine that as long as a reinstall was scheduled there would be no contract penalty However, they continued to charge me $month for June, July and August for the old system despite there being no system installed at the old locationOn August 1, I was charge for the old system as well as for the new system I called customer service at ADT and was told that Defenders handled the old account and I had to call them I call Defenders and the man said that it's an ADT account and in my mid-sentence of me trying to explain I had already spoken to them he transferred me back to ADT The customer service rep at ADT then cut me off while I was trying to explain tha

information to lure customersI was told my the agent I was going to pay a certain fee per month and it was falseI was also told I was getting a certain product and it was also falseI found out about the REAL monthly price when my credit card was chargedI found out I wasn't getting that camera door bell at installationThe agent gave me information to get the sale and now if I want to cancel, I have yo pay 75% of the contract, which I was told it was not a contractI asked to speak to a supervisor and I was denied a supervisor

Wow! Should have read the reviews beforehand I feel so foolish for not reading these reviews, but I must tell you we were in a very vulnerable position when we sought out home protectionWe had just suffered a theft and acted hastily when purchasing ADT home protectionI want to warn anyone who is thinking about home protection to look somewhere else
We purchased a home and business system with ADT/Defender The sales technician Tim told us that we would receive $gift cards for installing the ADT systemsWe never received any type of email or paperwork, so I called ADT/Defender and they told me that the technician had no right to offer that deal and we would not be receiving the gift cards
Since then I have spoken with many very nasty toned people that work for Defenders/ADT (Dominique 19777, Kelly 13363, Connie, and Deidre) They talk to you with a tone of condescension and continuously talk in circles as they lie to you
As a small business owner, I know how important customer service isApparently, customer service is not in ADT/Defender's business model
I am stuck with them until November 11, 2019, but I am taking down all the signs and stickers we placed on our properties and I will tell everyone who will listen not use these companies

Con artists/Bait and switch Thought I was purchasing an home alarm system from and setting up service with ADT but apparently it was subcontracted to Defender My mother scheduled the appointment for me and paid $to cover system for a monthly monitoring service of $ Defender installer, Lonnie, made me sign a contract even though it was in my mom's name (not mine) but with my address He did not inform me the charges were not part of the original package He signed me up for a payment plan of $653/mo plus monitoring plan of $59/mo As soon as I realized what happened, I called to cancel I had the contract switched to my name and had them remove the upgraded systemThey downgraded me to basic package and switch monitoring plan to $29/mo However, I am still getting charged $/ mo for the equipment they removed and still being charged $58/mo for monitoring rather than the $29/mo Repeated calls and complaints to ADT and defender have yielded no results with both sayin

I originally signed up with ADT with the intention of keeping their business but they did not follow through to what was agreed uponThey charged me $for a time period when the equipment wasn't even installed yetI called their office to reschedule the initial installation because I was out of town but the technician never got the messageWhen the technician came to my home, my roommate let him in and he just started installing the equipmentMy roommate did not know that he was going to be there nor did she know anything that I had set up with ADTSo being that I was not present for this installation, nor did I direct a POA to be present for this, I was wronged and did not receive all the necessary information or equipment that was agreed uponI never received a contract, and when my roommate asked the technician about it, he stated "The homeowner had already taken care of all the important documents"That was not true as I never knew there was a contract involvedOnce I

I requested the advertised specialThe installer failed to show me the contract and signed it himself by doc-sign with a more expensive planHe also took my existing functional Viv-int alarm system without consentI contacted the office supervisor who stated he would investigate and return callHe has not in weeksI made complaint and received a call from customer retentionAfter several days I re called the Customer rep who stated the local office said they didn't have my equipmentI also was to receive refund of $install charge within business days

I started with ADT/ Defenders security system on September 23, and it was *** from day oneThe first week I found out the representative signed me up for the wrong package based off what came out of my account, so they had to send me out $gift cards to keep me as a customerFast forward on November 30, my alarm was set off and ADT called me to let me know and asked me if I wanted the police to be dispatchedI told them yes, I'm at work, my two kids are at school, and my rental office wasn't doing any maintenance workADT said they will call the police, minutes later ADT called back and said the police will not be dispatched because there was no permit submitted to the City of *** Police DepartmentI said what do you meanADT said it was Defender's job to get the permit sent to ADT so they could have it for my recordsAfter countless of phones all day with Defenders to ADT from ADT to Defenders speaking to countless of heartless representatives and a lyi

I purchased a home security system from ADT Defenders on 10/18/The installer said I had
days to cancel the contractAfter I purchased it I realized I couldn't afford itI had
given them the deposit of $on 10/17/and $on 10/18/for installation
I cancelled the contract within the days and ADT Defenders said they received my cancelled
contract within the daysThey told me I would get the $within to business days
and the $would take about days but they said it doesn't take that long but it
couldNow when I call they say it's ready to go back into my account, then they say it
could take longerEvery time I call they tell me something differentSometimes when
I call they put me on hold and doesn't come back on the phone I am on hold for about
to minutes and someone else picks up the phone and tell me it could take up to days
to get the $and days for the $but one lady told me it could be expe

I had an ADT pulse system installed about a year agoIt has been a nightmare from day oneThe camera goes down on a regular basis, there seems to be a communication error frequently also and the system beeps every secondsTheir newest solution was to install an antenna which means more wires in my family room, which looks like it is wired to explode I have had numerous technician appointments which requires a four hour window for them to arrive plus any time they spend at my home fixing their equipmentIn short, I have spent countless hours on technician appointments and telephone calls and a small fortune over the last year for equipment and service which does not work properly

I had defenders install adt service in my house the service doesn't work due to cell reception where I live I have had defender employees come out to figure out that it wont work at my house months later, I am still paying for the service that doesn't work and nothing that I was told has happened my contract was to be cancelled by a manager at defender and I was told I would receive all my money back almost every day I receive calls telling me I owe them dollars for a permit for service that doesn't work I am fed up with this company and their total lack of professional courtesy

Hi - I was sold a $system December 2015, and offered a visa card for $to offset that charge, which I never received -- then today, contacted Defender, based on referral from ADT to Defender, at 1-800-689-today, 11/29/2016, said they are a different company, not DEFENDER! (however ADT indicates they are Defender), and they cannot reissue a visa card, because it is only good for days, and a redemption code is sent in an email, which I never received This is my first complaint
My second complaint is Defenders sold me the ADT package, for a multi-year contract service I discussed with them that December, the house would be unoccupied, while it was for sale, and I wanted to have the system to protect the property from burglary while it was for sale - and I would need the service for a few months not for years They told me I could transfer it to my new address in Texas after the house sold to finish the contract, or if the new owner wanted to take over t

I continue to try and cancel my account with ADT but I am not able toI was told I have to go through Home DefendersThe person that set me up for the account used deceptive sales principlesHe didn't let me look at the contract because it was on a iPad screen and you can only see the places that you signI asked him what it said and he told me that I had months to cancel my service for a complete refundHe stayed at my home many hours forcing me to sign a contractThen when I told him I had to leave and didn't want to sign he told me he would wait for me in the carWhen I returned he was in his carI signed and he told me that I had six months cancellation promiseI called right after he left to cancel and was denied cancellation because I didn't have a passwordI was told it had to be mailed to meWhen I called back I was told that I could not cancel and I needed to call Home Defenders who I had never heard ofI called and asked to cancel timesI talked to Amber, Dot

Defenders Incis a subcontractor of ADT, the home security company We had an ADT contract in Florida in which we dealt with ADT directly and were satisfied customers When we moved to Virginia, ADT referred us to Defenders for contracting and setup (in December, 2016), leaving ADT to only do the monitoring of our system We have no issues with the monitoring The contracting and billing, on the other hand, have been fraught with errors, and possibly fraud
According to the terms of the contract, our monthly bill is in the neighborhood of dollars per month After paying the initial setup charges, we made the mistake of enrolling in an automated billing program, only to discover that Defenders charged us for three months of billing in a ten-day period at the end of January Then they charged us an additional dollars on February 16, at which point we cancelled the automatic billing, as it was defective, making withdrawals on an unpredictable schedule We would try, from