Protect Your Home

Beware of very pushy sales tactics bordering on intimidation Our Sales Rep wanted to do an install that day, he said he had no litererature we could review regarding the system The 1st plan he offered was an outrageous $11, He refused to take "NO" for an answer and went on for hours making new offers at less cost After hours I began to feel intimated by his size, his refusal to accept "no" and leave, and especially by his pushy attitude After 1/hours, he offered a "trail" installation with a printed day Notice of Cancellation Acceptance of this last offer seemed the only way to get him out of my house I faxed the cancellation notice to the home office today I will NEVER do business with this company again

I called ADT under the impression that I was ordering their serviceHowever, stated having issues with my service as some of the equipment was not working properly and also questions about the price that I did not agree toI was then told that I had gone through a company called Defender in which I had no idea aboutI have been sent back and forth from one company to the next and my issue has not been rectifiedI requested a manager's calll back in February after speaking to this extremely rude customer service rep and did not receive a call backI called back in March, only to get customer service reps who were just as rude and unhelpfulI was advised that there were no supervisors that talk on the phone to customers and after advising that I no longer wanted the inoperable services, I was told that I would need to fulfill the amount of the contract before it is disconnectedI was advised by the installation person that someone would come back to install a key pad in my room an

Protect Your Home sent me an email stating - refer your friend and get $200, they get $for starting srvcontract They have listed to the record of my co-worker requesting to use my referral # so we would both get rewarded for him starting a srvcontract That was beginning of April I've called 4/5, 5/6, 5/7, 5/23, 6/13, and still cannot speak with a manager about handling my referral reward I'm constantly told "due to you moving and not being referred you were given a $gift card" which is NOT true as well as being told "you started a new service so you only get $100" which is NOT true as well I've had service for years now If they advertise they give $gift cards out for referring new customers, getting the gift cards shouldn't have to go through such a long drawn out process including being told you're wrong, not being listened to, lied to about dates I would receive cards, being hung up on when asking for a manager to speak with etc

I was sold an huge amount of equipment for my small sq ft homeI thought this was as I have never had a security system before, So I now own fire alarms for a small bedroom homeI own outdoor flashing alarms, carbon monoxide monitor, motion detector, all doors sensors and breakaway window sensors, charged for a camera which I didn't getTalk about overkill salesman! I feel ripped off for sure! I had no clue this was not the normalThen on top of the $6,in equipment I did not need I was charge $per month to monitor my home this of course includes a camera which I never gotI complained and to no use at all so I cancelled my serviceI can't get a refund on the overkill from DEFENDERS/ADT which is unfairI can tell you first hand that you can spend at least hours on the phone and transferred to employees that are not trained and you will get no were in conversation
Never will I ever recommend DEFENDERS/ADT to anyone!

Have tried getting in contact with the Tech multiple times, David He was very responsive prior to me signing the day contract Tried cancelling the contracting due to faulty equipment (sensors falling off windows and doors - set off alarms falsely in the middle of the night) He had "upgraded me to wireless, even though I wanted wired equipment (had paid for this feature during my build process) David had told me that I had a day trial period to cancel the contract and since he wouldn't respond, I called in to Customer Service directly They told me I was already locked into a month (Yes - YEARS) contract after only days Once again, I text David back to get his supervisors information and once again, no response The sensors are now sitting on the floors paired up together to avoid alarms and the motion sensor detects no movement whatsoever
On top of all of this (and most importantly) I was NEVER told that this company was a 3rd party They advertised

First off ADT did not say these second people were coming to our houseThen they drilled into my wall without asking me Then demand a payment that day without prepping us ahead of time Did not have equipment that was wanted said they didn’t have that anymore when my friend got it the week prior Then he never put signs up anywhere Also had to correct his math several times and when I called to complain get directed to different people they can’t find my account They won’t produce a contract I so said signed

ADVERTISING- BAIT & SWITCH TECHNIQUE
ADVERTISED $27.99/M SERVICE AND SIGNED UP WITH $58.99/M SERVICE
PROMOTION--OFFERED FREE $GIFT CARD FOR SIGNING UP FOR HOME SECURITY SYSTEMDIDN'T RECEIVE ANY GIFT CARD IN MONTH
OUTSTANDING EQIPMENT CREDIT FOR OVER MONTHS--EQUIPMENT REMOVED AND DIDN'T RECEIVE CREDIT IN OVER MONTHS
HORRIBLE CUSTOMER SERVICE--EVERY TIME I CALL LOCAL OFFICE REGARDING MY EQUIPMENT CREDIT OR GIFT CARD, THEY GET SUPER DEFENSIVE AND SAY THAT IT'S A OUTSIDE VENDER AND NOT THEIR RESPONSIBILITY
DON'T WANT TO GET STUCK WITH A COMPANY WITH THIS LEVEL OF HORRIBLE CUSTOMER SERVICE

Horrible company representing ADT as a Premier Dealer in Tampa Florida areaInstalled equipment that was not the equipment they promised on the phone and the basic system does not even allow remote access or ability to arm/disarm via web or mobileHorrible experience, I cancelled the contract!

I recently had my car broken into outside my home which a one month year old so I decided to have a security system installed I called a number on one of the flyers that stated "ADT" and called to get their $deal installed in my home I called them to get an installer at my home and one came out to our home on 2/9/ When the installer arrived he smelled like alcohol and just introduced himself and asked where we would like our system placed (the wall mount system) We pointed at a spot and he got to work After the installation of the system, he discussed our options on where we wanted the door sensors and motion detector We explained to him where and he used this time to discuss selling any upgrades he had After the installation he asked it we wanted an "app" on our phone which would be only $extra a month leaving the total billing a month to be $and change At this point, I stopped him and stated that we signed up to have the $a month and that we rec

since we opened the service with adt not knowing that it was a authorized dealer (defenders) I had a problem address was not correct on the system called and changed it times and still not changed what ever was promised on the sales call initially was not delivered promised a touch screen keypad on both downstairs and upstairs but when installed was informed that was not possiblenow 1/month after they called me that there was a problem with my account and sent me a paper contract , from $that was promised that everything no taxes or additional fees they sent me a contact for $called and and had a nasty call with TANYA she was horrible in customer service she was telling me that they can honor that because I have no proof that I was promised $when the service got installed the person taught us even how to install everything with the Adt pulse on our phone and was not informed that it is extra because the main reason I even got adt is because of the

I would give this company a zero if it were possibleI had an appointment with a rep, canceled yet the day before, was told my card would not be charged the $but it was anywayThe company would not take it off in a timely manner I had my credit card company Credit my card $This company called me a half dozen times to tell me I owed them $ Company finally credited my account six weeks later but by that time my credit card company had already credited me I had my credit card company add $back and these people are now calling me to say that I owe them $Do not do business with the vendorI feel like I am being scammed by a company that is supposed to be protecting youIt is Bewildering to me how a company can have an A+ with the Revdex.com and a 1/customer satisfaction in there review section

I am a new homeowner and live aloneI contacted ADT through their website, to inquire about security systems servicesI was contacted by ADT to discuss, and she put me through with someone to go over security system plans, etcOn this call I spoke with a Jared M*** (Service rep.) and received a confirmation of #*** at end of callDuring this call I was promised $1,in equipment credit and a $visa gift cardWe discussed that I would be receiving a keypad, sensors for the doors and windows (I needed 7), a keyfob, and glass break detectionThe $1,equipment credit was actually supposed to cover this, and he explained that I would receive an additional $for any extras I was interested in, like full room motion sensor for explain, etcI paid $dollars during this phone call to schedule a service appointment for install
On the 21st of September, the tech came out to install, in his ADT blue poloHe set up my main security system, and had to do some “paperwork” on his ipadHe then went to his vehicle and came back in, with a box of sample items to show meI was very displeased as he tried to sell me $5,in equipment, then $3,000, then $1,(I explained each time that I had just purchased this home and had thought this was all handled on my prior phone call, and did not have extra money to spend)He advised me to purchase one extra sensor, which I did, for $He advised my monthly service with tax would be roughly $At completion of installation, I signed the documents, and he advised me I had business days to cancel
Yesterday, September 25th, I came home to an offer from ADT in the mail for a monthly rate of $and up to wireless sensors freeI called immediately of course, to see if I could receive this, and they stated it was for customers switching from other security companies(Nowhere did it say this) so I requested to cancel my servicesI was put on hold and an account manager came on the phoneShe offered me another free sensor, and another $gift card(I had received no prior $gift card)I accepted and said I would continue my serviceShe gave me a website at that time to redeem my cards
Today I went online when I came into my office, and plugged in the website she gave meIt is a PDF gift card redemption form for a company called MPELL, and it advises you that you need to mail in the form with a $cashiers checkI thought this was odd, so I looked up MPELL, and they have hundreds of thousands of complaints against them with the Revdex.comI was shockedPeople never receive cards and they are basically pocketing the $per customer
I called ADT after sending them a message via Facebook as well, who then advised me that it was DEFENDER SECURITY who I had my install with (I was NEVER advised of this and again, another shock to me) and that I would need to cancel through themApparently, ADT uses them for installs in locations where ADT does not have locations, however, I was never advised of thisI got on the phone and requested cancellation as I am not comfortable with the service at all, the gift cards seem like a scam, and the entire process seems like a scam to be honestThe woman I spoke to refused to let me speak with a manager, advised me I cannot cancel as the paperwork stated the 25th was the last day(Might I add ADT said that was an error on their end, and of course business days from Friday late afternoon is today) and Defender advised me that they count Saturdays as business days(It does NOT say this anywhere on any of the documents)She was screaming at me and behaving extremely unprofessional, and stated if I want to cancel I have to pay 75% of the contract or I will be sent to collectionsI faxed in the required documents to cancel and have heard nothingAlso, backtracking to the first phone call, they had asked for the last four of my social security, and I asked if a hard inquiry would be put on my creditI was advised it would not, and low and behold it has been
I am so uncomfortable with this entire process and this entire thing seems like a scamADT does not advise you that another company will be coming out, and they pose as ADTNow, they are giving me trouble and will not allow me to cancelI have now had to obtain an attorney and have an appointment on Friday to meet with themI cannot imagine being stuck with this company for years just to avoid collectionsIf there is anything you can do to help me, and to expose this I would greatly appreciate it
I think other people need to know what is happening as I am completely blindsided by this entire thing

I called to cancel the service 5/8/ I advised it was due to financial hardship I was filing bankruptcy and need to cut expense I was transferred to retention and then was told the account would not close and service ceased until I paid the cancellation fee I advised the gentleman on the phone he could send me the invoice and I would submit it to my attorney to included as a creditor for my filing I was told it doesn't work that way The account would stay open and charges still incurred I again reminded the gentleman of me filing bankruptcy and all creditors are being paid through the filing I told him verbally no new charges are authorized on my debit card and to send invoicedHe said he understood and then restated no changes would be made to my account I was charged $ on June 2, by the company

I contacted ADT on 4/regarding install a new home protection service and they sent Technician over on 4/However, we ended up didn't install the security system due to the huge pricing differences between what their sales person promised and their technician's priceThe sells representative told me the price is only $27.99/month while the technician came said he can only do for $48/month AFTER drilled holes on my walls Therefore I told the technician that I wanted to cancel the installation due to prices and even called ADT to confirm the cancellation on the same dayHowever, ADT still charged me $for the installation service without any notice! Be aware of this company! such a horrible service

Since I called to request a quote I have dealt with this ADT dealer four separate times, all of which I felt taken advantage of as a customer
Called for a quote and scheduled a “potential installation”, they asked for my checking account number and said if I agreed to the service and equipment at the time of installation my monthly payments would come out of this accountThey praised their company and said I’d get window and door sensors free of charge, their service and equipment had a lifetime warranty etcThey also told me I’d be charged $a month given I had internet service (which I did) and a $installation charge once I agreed to the services the day of the installationI agreed
The day of the installation technicians showed up late, my appointment was for 8am, they showed up at 9:15amI had called before they arrived, since they were late to see what was going on, they said they had a window of arrival of hour and they were on their way, I was never to

ADT Alarm System advertised that if there services were accepted a Visa gift card would be issued to customer I purchased the full alarm system and applied for my Visa gift card on May and still have not received the gift card Have made several calls and each operator states that it is in the mail Last call was on June and they now state it will arrive in July I had to send a money order in the amount of to the company Defenders Inc.I also sent the required information they requestedI do not know if this is a scam but it has taken to long to receive my gift card

STAY AWAY FROM ADT AND THIS COMPANY!!!!!
I sent a request online for ADT got a call in less than ten minutes from MattAfter talking to Matt I was not set on going with ADT he said let me get some help to make this workWas transferred to a supervisor Palmo employee id and was given a deal I was good withInstaller was at the house less than hours laterInstaller comes in and installs the main panel and then starts talking about the systemAfter reviewing the accessories we elected to remove some items to upgrade some other itemsThis is where it gets good, wait for itI am then told the monthly charge is going to be $I tell him I was quoted $and he said oh that is for a system with a land line and there is no phone line where you asked for the panel to be installedProceeds to tell me that he is going to cut me a deal and him and his boss will pay the difference out of their own pocket from the quote to the actual amount for the first year but after that we would have to pay the full amountI disagree with the offer and I inform him that if ADT is not going to stand behind the quote then we do not want the serviceThe installer takes everything down leaving a inch hole in my wall and damaging the wall around the plug and leavesI start making phone calls to find out that I was never dealing with ADT and it was DefenderI get transferred to Defender and Cindy at Defender tells me well this is what we have and they are not going to charge me for something that I do not haveI tell her so basically you are agreeing with me that this is wrong but that I am just up a creekHer response was well if you want to put it in your own words then sureI ask to speak to someone who wants to listen to my customer complaint and to which she responds "Really, Really Really *** did you not hear me when I said you are not one of our customersYou elected to not be one of our customers when you sent the installer awaySo let me just see if decide how we can assist you." At that time I was put on hold and hung up on after minutesI call ADT corporate and after talking to two different individuals and then Jade in customer relations I was told well we will notify Defender of your experience but at the end of the day it was not with ADT
WOW what a way to do business

Signed up in June with ADT/Defender, offer was $per month for months, they informed after the signed contract that it is not available and they offered either $a month or $ If I selected $a month they would credit me $for the difference I signed new contracts on 7/12/18, account #***, contract ***, Called on 8/20, they have not received the contracts from the sales person and told me they cannot process until they receive and if it does not show up they will need to send me new contracts for me to sign and they could take up to 7-days for them to send them They are unwilling to honor the original contract and credit what was promised It was supposed to be posted in days I have now signed two sets of contracts, first one was a lower rate that they would not honor, now another one that they did not provide what was promised Spent almost an hour on the phone, spoke to the customer service manager who did nothing
This is ba

Received an advertisement in the mail for ADT home security I called to get the offer I was quoted an offer by a “manager” which included a free monitoring system and a credit for $to cover the cost of a doorbell camera and exterior cameras
The day of the install,the installer walks in and immediately starts drilling holes in the wall for an ADT panel “In order for you to get the special offer and credit I need to make sure there is power in the panel
After installing the panel he informs me that he is not allowed to install or offer exterior cameras He could offer the doorbell camera but would have to charge me $to activate it
So the offer over the phone was bogus
I asked him to leave my property He took the panel off the wall leaving holes in the wall He said he would run to *** *** to get the items to repair the wallBig surprise that I never saw or heard from him again
Nobody at the company will talk to me about this issue b

LESS THAN a STAR! Worst customer service I have EVERreceived