Protect Your Home

Beware of working with Protect Your HomeThey are NOT ADTWe thought we were getting security equipment and monitoring from ADTPaid good money for installation and monitoring and are not satisfied with productCome to find out Protect Your Home is not ADT, but represents itself as ADT in promotional materialsWe are trying to get a refund and stop a three year contractA bit of a "Bait and switch" feel to this Don't use this companyHow do they have an A+ rating with 92% negative customer review percentage? Next stop MassAttorney General and investigative journalist

I've twice called and requested that this business remove me from their promotional mailing list - I've never been a customer, nor am I interested in their servicesI recently received another promotional mailing, so apparently my requests have been disregardedStop sending your junk mail to my home

informationInformation contradictory to local ADT dealerAdded billing/contract information after cancellation
On the 26th of February we signed a contract/installed security system with the local ADT authorized dealer PHY (Monitoring Account #***) at our house in Venice Beach, CAA year later, February we moved that system to our new address in Westchester, Los AngelesOn March I cancelled the service since we were moving out of state and were not 100% pleased with the service provided by ADTWhen canceling the account, I was told there was a cancellation fee since we'd only had the system for yearAfter correcting the service representative she realized we had indeed had the system for years and she told me there was not going to be any cancellation feeToday, April 14th a representative from the local ADT dealer (a MsLaraysha Webb) called me to charge a USD fee for cancellationI explained the previous conversation and tha

Hello my name is ***I purchase Defenders protect your home Adt security service dec For starters my agent lied and stated I couldnt get cameras find out from Adt that I could but I would have to pay more due the the fact I didn’t get it initiallyThen attempted to pay my bill to Adt and Defenders protect your home stated I had to pay them because my contract was with themI why is that because my agent said I will be paying them to find out my agent had me sign the wrong lineThey stated they would send me a copy to resend over a year later never received the new contract so I ended up maying Defenders protect your home w auto payI get a random phone stating my account was sent to collection I asked why they said due to none paymentI told them why didn’t they call or mail a letter they said we text like we are friendsThen I found out they had cal off local numbers and had just been having upFinally spoke with someone they was super rude hung up in my face and

On October I called ADT to set up my alarm system with themI got everything set up over the phone on a recorded line with themWhen the day of the installation comes and am about to signed everything I notice that the monthly amount was not the one I agreed on over the phone with the representativeI told the technician to take everything apart and just to charge me for the installation, but I was not going to pay that outrages fee for the alarmThe Tech Harold C*** works for Defenders Inc, which now I now is a Dealer that works for ADTHarold calls his Manager, and she tries to convince me to keep the service that she will look for a better deal and also she will send me $worth in gift cards
Well the gift card it's a sales tactic they use to rip hard working people offIn order for you to get the gift card you have to do so many things that none that has a life would do, but its not my case because I went my way I sent everything that was need it for the gift card

In Dec I had ADT install a security system in my homeAfter receiving numerous letters from the police department for alarms (due to motion detective because of my cat), I called and cancelled my serviceAt this time ADT did not mention I was under a year contractHowever I started receiving harassing calls from DefendersThey stated I owed an early termination fee (75% of balance of contract) $1,At this time I called ADT to restate my service not realizing I had signed a year contract with ADTHowever the harassing calls from Defenders continuedI informed them I reinstated my service with ADT so I should not be receiving this harassing callsDefenders stated it does not matter that I reinstated my service with ADT that I still would have to pay the early termination feeI told the individual that this doesn’t make senseSo I called ADT again and spoke to a professional agent named Kimberly who agreed this did not make sense to her eitherShe offered to call Defenders on my behalfAfter being hung up on numerous times and transfered from rep to rep, she got the same response from Defenders that I would stil be responsible for the early termination fee even though I was trying right the situationThis does not seem to meet the standard of being fair to the consumerIf ADT called Defenders, who is a third party agent representing ADT, and told Defenders that I am in good standing with ADT, I should not have to pay the cancellation feeI should only have to pay the monthly service fee now that my account had been reinstatedHowever, as stated above, Defenders told the ADT agent that it didn’t matter that ADT said that I am in good standing with them and that I still owe the cancellation fee

I fix and flip homes At times, I need the alarm service anywhere from 3-months depending on the property This was explained in detail to ADT Defenders, and they assured me that given the volume of business involved, I would be able to cancel or suspend service in the homes I own without incurring any penalties or fines Now, they are asking me to pay the balance on their year coerced contract

The biggest problem with this company is that they don't disclose that they are an authorized dealer for ADT and not the real deal They answer the phone as ADT and not as DEFENDERS so you have no way of checking their reviews, credentials, of Revdex.com standing I felt strong-armed into getting the system by his "installer" Rudy ***, while all the time I thought I was dealing with ADT itself He wanted me to sign blank documents on his iPad claiming he could not print them or modify them; however, he was able to produce a paper contract with the correct amount for monitoring that we had agreed on and not the amount on his iPad
I asked that all papers signed and/or initialled by me on the iPad be emailed to me and lo and behold, there were blank papers with "my initials." The next day they charge my credit card account for a strange amount and the first monthly charge came in at a higher amount Defenders is not an ethical company and ADT should cancel their contract with them They give ADT a bad name

I feel that I was misled/manipulated by the company in two ways
(1) I contacted this company to inquire about an offer to reactivate service at a lower price, around $per month The offer was agreed to over the phone and an appointment was set up At no time during the call was I told that this offer would not be honored if I did not have a landline connection When the installer arrived, I was told the monthly rate would go up to over $per month because it had to be over a cellular connection Had I known this in advance I would never have agreed to such a rate I do not feel this is an ethical business tactic An important detail that would make such a big difference in rate should have been revealed to me before I agreed to their offer, was charged $and set up an appointment
(2) In addition, during my initial phone call, I was told the $fee would be refunded to me in the form of a gift card At no point during this initial call was I i

Purchased ADT in May for an apartment while I was house hunting, knowing I wouldn’t be there but a yearMy father and I were told “no problem” the contract was for one year, repeatedlyThe system worked well for about months, and then I had issues with my sensors falling off and being set off because they were not placed properlyThe Cincinnati police department was notified twice of the alarm while I was out of the country, and arrived to find a alarmI received an $bill for them to show up, nothing was ever mentioned while purchasing the product that there may be additional feesLuckily I did not have to pay this feeAt the time the sensors fell off, I contacted ADT who told me that Defender serviced the account and forwarded me to a number that linked back to ADTAfter being incorrectly transferred several times Defender said to buy an adhesive and try thatI did, which also did not workI called defender several times after that who said it was ADTs issue

I contacted company and had installed an alarm system Once installed and my old system taken down, I discovered the new system was older than the one I had I asked installer to leave my old system and he took it I need surveillance and installer stated he would return to install cameras, but did not I main the Notice of Cancellation to two addresses stated on the contract, one was returned undeliverable I cancelled contract in contracted time frame, but company continues to send me bills and has also taken monies from my checking account

I have a lot of problems with ADT alarm systemI had an alarm system installed on 07/16/it was a special offer, first of all they lied to me,I didn't get what they advertised the the two keychain, I didn't get but one, and free pre wired door and window sensors, I only got at firstI called about that and talk with,somebody name Veron(5876) and he was so rude, then was transferred over to, Virginia (8748)and she promised me that she would get it took care of and would send someone out to put up two sensors and he can out and put up one, and she also told me, she would send me a check for two month's monitoring $27.99+ 27.99=for my inconvenienceI never got itPlus my first bill was suppose to be $half of July and $for August that would have been=$41.49, but I was billed $and when I called I was told that it would be adjust and never did.And also gave them an account to take the monthly fee out, be they is taking it out the same one that I paid the de

Promised-Free Camera Free Free $Visa card Free remote for a price of $per month
Actual - No Free Camera No Free No Free $ Visa card No Free remote for a price of $per month (an increase of over 200%!!!

Technician was on time and very knowledgeable about ADT products as well how to make my home more secureSuccessful!

I contacted ADT/Defenders on March and spoke to a sales rep (Gwen or Claudia) who gave me a quote for an ADT system This system was for my mother's home, and I explained it was because my father recently passed away and I wanted this system to give me peace of mind I was given a quote and appointment for an installation price of $ I made the appointment, but before it was confirmed I was told I would have to reiterate the sale with her manager and she transferred me over to him He reiterated the terms and appointment time and then said he would need to run my credit which I said I did not want to have done because I did not want any inquiries, he stated it would not deduct anything from me, and it would be necessary to keep the appointment I did say go ahead with the credit bureau He then wanted a credit card to hold to the appointment, but he said the card WOULD NOT be charged He only took the card number and expiration but did not need the cvv I immediately rece

HelloI have been going through a domestic violence issueI decided to get alarm systemI called adt number and I didn't know it wasn't adt but an authorized providerI told of my situation and that I wanted cameras outside to be able to monitor the doors.I was told that they were going to hook me upThe people on the phone said that they were going to charge me only payment for the first monthThey basically gave me the equipment and offered me a gift cardOne rep said she understood my situation and had been through something similarThe next day the installer shows upAfter two hours of installing the door monitor and three window bells as well as two door dingers I asked if he was installing the camera that day alsoHe said they didn't have camera not until next monthAnd at that point I could add as many as I liked for ten a month more per cameraPlz note the whole point of having this installed in my house was so I could see if there was trouble .today I was t

Contacted business on 11/18/to inquire about the services Was only interested in advertised $service planI Was led to believe the service could be provided then rep asked for name & DOB I needed to know why this was necessary for an inquiry I did not need feel comfortable with the request and decided to call back next day Call on 11/19/again stated I wanted the $package informed rep I did not have a landline, gave the ref# from previous day with offer, scheduled appt for 11/20/ Tech sched -8am to install, after drilling holes in wall, then he explains service and the work order after I stated again I only wanted $deal and there was no landlineI kept asking where is the contract I have not signed anything, I was told we are only gonna charge you $today, what's your charge card #, just touch his tablet authorizing payment Still no contract mins after he leaves, an email appears with my signature and intials on a contract that I ne

called ADT security to have alarm system setup at my new housespoke to sales rep (woman) and than the manager and had a verbal agreement with the manager at a month with cameras serviced as wellmanager promised to have alarm system setup with cameras at plus said that I would have a credit between $400- on the account to use towards any additional equipment that the driver might have in his truckbefore installation asked the driver to confirm that my monthly bill will stay at with cameras serviced as well and he said yes, that's what it shows on his systemafter installation driver never installed cameras because he said that the house needs to have internet I asked him to install them and ill have internet in days for driver to come back and just connect the camerasdriver said that he could get fired if was to do thatcalled cx service but no-one answered but there was an option for me to have my contract sent to my email so I chose that option an

Called to get service for my business and was never told about an activation fee for the cameras until the install was almost complete
I filled out an online form to get service, someone called me and talked to me about the service and what my options wereThe finally out come was all the equipment was free and all I had to pay was the install fee of $and I would get the $back in a gift form in 6-weeksI thought this was to good too be true so I asked the sales man several times what I need to pay just to make sure and he assured me that the $was itThe next day I had an installer come out to install the systemHe started his work and when he was half way finished (he already had multiple holes in my wall) he started talking about the $activation feeI explained to him that I had no knowledge of this feeHe asked me to call a supervisor and speak with them about itI did, the supervisor offered me another giftcard for $Since I had holes in my wall already a

This system is not what we were promisedWe requested to cancel and they gave us a run aroundFinally when they show up to remove the system they bullied a female that’s disabled into keeping the system with promises that were not kept and they lied over and overThey continue to not resolve equipment issues and keep having to call for repairsDone with this company and requesting they be investigated and should be investigated right away for corruption and scamming in this businessWe are refusing to pay the bill for this system as they are not providing a properly working security system and customer service is very poor the technicians are not properly trained and we want this service canceled as we tried to do before being lied to and bullied