Protect Your Home

I spoke with ADT Defenders and explained to them due to financial changes I cannot afford the service My va check has been decreased and my wife check has been garnished for student loan We are trying to stay above water They said that they will not turn the service off, so therefore the bill will continue to go up Or I have to pay up front for them to stop service Is this right what they are trying to do And reviewing the contract my wife did not sign the contract The signature is not hers The spelling of her name is misspelled, and the signature is also misspelled Clearly she know the correct spelling of her name So her name was forged My wife name is *** *** I have the original contract to verify the signature

I called to get information about an ADT alarm They said that they would send out an installer to go over everything with me but my card would not be charged until I agreed to have the system installed They said that the installer would get the security number off the back of the card and then I would be charged I canceled the installation before they even came out and my card was still charged WITHOUT my authorization

One of the biggest cheating company that I have ever seenFrom day they lie and they trick you in such a way so that you will get into contract with themPlease don't sign on iPad without reading and seeing price on the contractI would suggest you not to take ADT Defenders service as you need to go through a lotAll service technicians and their managers are together and they don't care about the customer

Ordered service that was scheduled for installation on 3/20/Was promised wireless sensors, key chains remote, one motion, one camera for free a $Visa cardWas told I can choose to cancel any on the day of installationMy credit card was charged $on the day I scheduled service even though I was told only $will be chargedOn 3/20/18, the representative showed up at 8:am, went over what I asked for to be told at that time that the camera charge and installation is not included and I will have to pay for them, he did charge my credit card over $before the installationHe spent over hours trying to get the camera to work with no successAfter over and half hours of trying and no success, I asked him to take the camera off and refund me the money" Robert" the representative initially refused and said that he cannot give me a refund, I called the company, spoke to Thelma " a supervisor" who called Robert on his cell and asked him to remove the camera, The

This company is terrible to work withI was a customer of ADT for years and I cancelled my serviceI received a promotion in the mail which I thought was from ADT but it had a Protect Your Home logo alongside ADT's logoThey promised a rate of $a month for the first months but after their tech read the work order wrong and cut my old system out they said I had to go wirelessI declined and sent them packingThey came back to me with a solution to the problem and came back out and installed a hybrid system that used most all of my old equipmentAt this point I still thought I was dealing with ADTThe tech left and my first bill was $on ADT letterheadI called them and told them of the mistake and they said I would get a credit on my next bill and the mistake was taken care ofI received my next bill and I got charged the $rate again and this time I called in ADT said I needed to deal with DefenderAt this point the was the first time I found out that there was another company handling my accountDefender told me too bad that they couldn't help me and if I wanted to opt out of my contract that I would have to pay 75% of the total contractI pulled up my DocuSign documents and noticed that it showed $a month but in section they added that I would pay $for the first monthsDefender told me that too bad you will have to pay us the $I have now forwarded the signed documents to my personal attorney and we will see where this goesDon't use this company they are a classic bate and switch shady company

I wanted to share my first impressions of your company with youI'm a first time home owner and wanted peace of mind to protect my home, so the obvious choice in my mind was to go to ADT because you have a great reputation, and I've heard great things
On Wednesday I called your sales office to take advantage of a offer I got In the mail, $for sensorsA great deal I thought
This is bait and switch number one: I'm told over the phone that because I don't have a home phone line I do not qualify for the $for sensors, but that they can offer me wireless sensors for $I go ahead and agree because I'm assured that it's more secure, and still a great dealI'm assured that this will be more than enough equipment to fully protect my home
On Thursday the technician arrived at my home for installBait and switch number two: the technician first try's to sell me a $package, I declineHe then tells me that he can only install sensors, one on my front door

I really wish I would’ve came to Revdex.com before going ahead with DefendersLove ADT and the product? But just like several other people, I wanted to cancel last minute, was told ok we will reduce your rate to $36.99, and give you $Visa cards, after thinking on it, I said ok I can work with this price and will go ahead with itTechnician got her, was great, they got half of the items installed, then pulled out the contract for me to sign and said $I said, I was told $He said that it will be changed in the office later if that’s what they told youFast forward a month later, I was charged the $I call in and they keep telling me they will not honor what I was told and they have a paper contract saying I agreed to itAbsolutely disgusting scam and terrible customer service

On January I had a security system installedThe tech made holes in my walls and also ran the telephone wire from the side of my house and it looks unprofessional and is a eye soreThe motion detectors are not workingi asked them to send someone else to fix the problemThe guy they sent was very disrespectfulHe wanted to staple the wire to my house and that is very unacceptableI asked him to remove it and run a different wayHe refused and got a attitude because he was to lazy to fix the problem, so I asked him to leaveI contacted ADT to cancel on the first of FebruaryThey sent me an email to print off sign and returnI tried to fax it but I received a error messageI tried several timesI called Monday February to get another number to fax it toNow they say I have to pay a penalty to cancelI was told by the first tech I had days to cancelWhen in reality it was threeHe told me he did not drill any holes in which he didI was mislead on the whole proces

On 11/27/I started services with ADT and I payed for an upgraded systemThirty days later I decided that I wanted to down grade the system and I contacted
ADT and the had a service come out the first week of January and remove the upgraded system and replaced it with the basicsI was initially signed up on a promotion , which I was suppose to receive door sensors along with key controls and also a $system up grade because I was a returning customerThe upgraded equipment (1) wireless exterior siren$289; (2) Vanish contact $and (11) shock detectors $all were removed and replaced with the basic door sensorsThe first time I contacted them about my refund, I was told that all of the equipment wasn't returned and that is why I got a partial refund of $A technician came back out and verified that all of the equipment was returnedI contacted ADT and Defenders for the past months and they keep coming up with one excuse after another for not refunding

I was deceived by everyone to believe this company had taken over my current home security system in the first two days where in the beginning I said I didn’t want to go further with the upgrade they told my they were compatible with my system and there would b no problem, the tech was here til 11:15p and back for hrs the next day, the upgrades threw my hole alarm system off and at times my land line.I had hrs o decide if I wanted to cancel after trying new upgradesThe alarm has never worked and although they PROMISED on occasion to send a tech to get it working no one can so of course they ran out the hr cancellation and again today no one has shown upNow I’m told if I cancel I will have to pay 75% of a month contractThe contract was not sent to me til days after I signed and again I thought I was with my company “ my alarm center” they just poached and ran out my time for cancelingMeanwhile I still don’t have any service , I want to cancel because this is a ter

Complete bait and switch operationThey hide their costs until the end and are very forcefulInstalling a home security system should not be like buying a used carDo not get scammed by this company!!

Damien was very punctual and kindHe took his time to explain all the products and services offered and insured his installation was done wellI had a little more out of pocket expenses than I wish but he tried to help keep them down

I called ADT about an alarm system that had been deactivated I was told this was ADT, but have discovered it is an authorized dealer Protect Your Home I was unable to schedule a time for them to come out but they debited my account for $and tried to force me to have a system installed when they came out They asked for a credit card but did not tell me they would debit it I learned from ADT that the existing system could be reconnected and all that they tried to sell me, and all of the perks and free services they offered, were unnecessary No one came out, yet they debited my account They claimed they needed to reserve the offer Now I am having difficulty getting my money returned I'm not sure that they are a legitimate business ADT told me they would not have debited my account, money is only required at installation

I had an alarm system put inThe contract stated the customer would need to cancel the system within business days if not satisfiedThe system was not properly installed and never workedWe called the same day it was installed and where told they would send a tech the next business dayWe never even received a phone callOn the 3rd day we faxed in a cancelation of serviceThe contract stated all money would be returned within business days from the system being removedToday is day I have called several times regarding my refund of over $for a system that never workedIt has been days since the actual cancellationThe service depthas been very rude even refusing to let me speak to a supervisorThey said they refund will take -daysThe signed contract, their contract clearly states business days

Deceptive come on for advertisement almost blew the deal,but the installer can't be blamed for that and I think we got the plan we wanted.The pulse app works as advertised,my wife and I believe it is a better way to go than the key fob.We are pleased with the system

ast April 30, 2018, I received an offer from ADT Monitored Secutity System to lower my monthly billI called up and inquired and they said they're going to send a person who will explain everything to meThe person's name is Daniel B***,a technicianAfter a lengthy talk and persuasion, I finally agreed and that I had to pay monthly installments of $and a monthly of $So, he went on to install the keyboard and the sensors and was charged the first monthlyThe following day, I called up my other alarm company to cancell.The person I spoke with, gave me a good deal which is zero down on all the sensors they will replaceSo I immediately cancelled my contract with ADT as I have days to cancel.This was June 1stI called ADT and they said they're going to send somebody to do the pull out on MAY To my surprise, the same guy, Daniel B*** came and again talked to me to convince meI told him the other alarm company was offering zero downHe said he could help

Disappointing and frustrating experienceDefender is subcontractor of ADTThe promised job of replacing old ADT wall units and outdoor cameras at my homeThey told me they would be able to replace may outdoor cameras with new ones, after they did the basic installation without outdoor camera(they could have just said before install, we can't replace outdoor cameras!) The painful experience lasted for 3months, I waited several weeks, after a supervisor said the cameras are not here yet, they are ordered from our warehouse Two times a technician never showed up for an appointment letting my wait around from 11am - 3pmApparently was supposed to have the promised outdoor cameras, never called and never showed upThen they decided to tell me Outdoor cameras are unavailable in my areaThey came to take the equipment back, but did not replace the old alarm system units, which still worked, and notified me of anyone breeching the perimeterI know they are not responsible for replacing, but that is the least they could do for falsely leading me on and advertising they could replace my outdoor camerasMy monthly fees and installation fees should be in the process of refund(that I am very hesitant about, from this whole experience with them) Do your self a favor, get an inhome consultation, or be very detailed in exactly what you will be getting, is it plug in camera, how long does recordings last for, etcGet it in writing

They sent a tech out acting like they were ADT The tech destroyed my home and my existing system We are asking for their insu*** information
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They sent a tech out acting like they were ADT The tech destroyed my home and my existing system We are asking for their insu*** information We just want our home and our existing system back like it was before their tech broke it

Hello,
My name is *** ***, I received a bill from the Police department for $
On 9/a tech from Defenders ( authorized ADT dealer) installed a shock detector and our entry dial pad
He did not set the alarm to test mode when he hit my living room window from inside to show me how the alarm will sound
The police showed up minutes after he left
I reached out to ADT on 10/30/and was told by a supervisor Zak S*** that Defenders will take care of this bill
Defenders told me to email their Loyalty Department and a supervisor would get back to me in business days to resolve the issue
This is the email they they gave me to send the invoice and proof:
Email: [email protected]
On 10/30/I emailed the alarm invoice, along with photos from my app that show date and time that match the LAPD invoice
Also attached the paperwork the tech left on 9/28/with my ADT contract
I am happy to forward all emails if need be
In my emai

What a bait and switch I moved and got a flyer about $a month & no up-front charges outside of the installation (which is negated by a visa gift card) I made this order and confirmed that I did not have a landline and this would not be a problem Assuming we had a deal in place, they came out here and began installation They up-sold me to buying more equipment than I needed, no big deal but be prepared for that However, once he was about 80% through installation he informs me that since I did not have a landline I had to have the upgraded service which costs a month He is insistent that I can call and negotiate this OR that I can cancel within days and have no issues It's late on Saturday night and he mentions he is in a hurry numerous times I let him finish I call ADT corporate that Monday, they tell me that a third party service had this contract (Defenders) and they could not do anything about it, but I should have days to cancel I then call Defenders and they give me the run around placing me on hold Unfortunately I was traveling and did not call back for a few more days There's the biggest gotcha: Defenders only lets you cancel within days, and it's right there in the numerous paged contract that I didn't thoroughly study--DO NOT BELIEVE A WORD THE INSTALLER TELLS YOU I am on the hook for months worth of payments at a rate of double what I was quoted I cannot believe companies like this exist in Stay away, stay far away I cannot wait for September