Protect Your Home

I spoke with a sales repfor this companyI was told specifically on a recorded line I would receive the base system, a $value for free which includes the Impassa Base, key, D/W, and motionNext the sales rep informed me that he would include a free smoke and carbon monoxide detectorI said that would be great we need thoseFREE! included not out of a credit of any kindI had not even received a credit at this point in my callAt some point the sales rep stated I would receive a $Visa gift card as well I spoke to the sales rep awhile longer who stated to secure my appointment for an installation professional to come to my house I would need to provide credit card information, however my card would not be charged at this time without the security numbers on the backI provided the requested informationNext the rep stated he would be charging my card $to secure the appointment that was scheduledI informed him he just said he would not charge my card until w

On or around October 1st, 2018, I received a plastic post card in my mail box advertising low cost ADT alarm service for $a month(See attachment)Around the middle of October 2018, I called whom I though was the original ADT at 1-888-389-2943, but it turned out that I was calling a provider of ADT, a company called "Defenders." At that time, I inquired about obtaining an alarm systemI am a very detailed orientated personWhile on the phone with a Defender sales agent, I asked how much I needed to pay to get the advertised alarm system installedThe salesman responded by saying, “All I needed to pay is a $deposit and the equipment fee for the alarm system would be free of chargePlus, I was told that ADT would refund me the $deposit back in a Master CardThe agent failed to state in order to get the $Master Card, I needed to send a company called "Mpell" a money order for $
By having little experience with alarm systems, I declined the Defender

I responded to an offer to do a monitoring service on my home for $When the technician came to my house he said I have to get the cellular package for $(classic bait & switch)I said I am not sure about thatHe said I can cancel anytime if I want to
Now months later I am seeing that $is way too expensive for me and I wanted to cancelThey tell me that I need to pay 75% of my contract for years as an early termination fee! That is not acceptable

On 7/20/i purchased a security system from this companyI had the appointment scheduled for them to install the promotional package which would of cost me After it was installed the tech proceeded to tell me that package would not keep us safe and convinced me to purchase dollars worth of equipmentHe said if I changed my mind or my husband didn't approve it could be downgraded if done in business daysOn 7/i spoke to customer service and scheduled an appointment for them to come out and downgrade to promo package.On 7/the tech came to my house and said instead of removing equipment the company would only charge me my first payment of and waive my second paymenthe said he was unable to provide me a receipt at that time but I should call in a week and customer service would have it in the systemI called on 8/and they said it would be taken care ofI called on 8/to check to see if it was fixed in there system and was told they would send ou

This company scammed and took money from meI called what I thought was ADT SecurityI have found out now that it was not actually ADT but a subsidiaryI was ask to give them a credit card only to show I was good for a $installation feeI was told it would not be charged until the day of installationTheir tech came out and first thing he done was cut a hole in my wall and installed the controller? The started to access my home security needsWell he started ay $5,Told him I could not spend any additional money out of my pocket, as I had just brought my wife home from the hospitalAfter about hours we had gotten down to me only having to pay, I was told, $I agreed and he said the total charge was $something dollars? I said you told me $60.00! I then said does this include the installation and he said yes and with other feesI knew and did not add up to $something dollarsI agreed and he finished my installation that took a

Our ADT home system! The gentleman who did the install was very friendly knowledgeable and informative on what we were purchasing

Georgia Power recommended ADT as a partner and offered a discount if so chose to protect my new home with themI set up the installation for Saturday July 14th, paid the $installation and waited for the techThe tech arrived and was courteousHowever, he wasn’t very knowledgeableHe kept walking outside to call his manager about the basic informationThey worked out a deal that added $in activation fees for two remote door locksHe said he was new and didn’t have all the supplies plus because we’d just bought the house we hadn’t had the internet installed and he needed the signal to complete the installI agreed to his return in July 17th to complete the system installOver the next day my husband and I talked and decided we didn’t want to go through with the system because we felt rushed and wanted to make sure we were making an informed decisionI called ADT early on the morning of the 17th but they were unable to reach the tech before our 9am appointmentI also called the techs personal/work phone and was unable to reach himHe arrived about 9:10amMy husband informed him that we were not going to go through with the installWe asked him to come in and take the equipment that was hereHe’d placed three sensors up and the keypad for signal on SaturdayHe removed the unit from the wall and popped off the sensors and headed outI walked in the living room and saw the smoke detectorI called the tech back and asked him to please come back as he left the smoke detectorHe returned and took the last of Defenders/ADT equipmentAt the time that he left my hom I was on the phone with a manager from Defenders explaining why I did not want the serviceHe said he would notate the account and I needed to send in the completed form to cancel service to the number located on the formI followed the instructionsThere was a missing signature and a representative left a voicemail that I needed to forward over the same form but add the signature, she stated my account had been cancelled and I would receive a full refund and the billing would stop (hence the need for the form being correctly filled out)I sent the form back in completed on July (my last day to cancel officially)I did not hear back from the representative that the form was received so I called on the 19thI was told that it was received and my account was cancelled once againI was also told it would be days before my refund was processedIt is now September 20th and I have been on the phone with countless Defenders representatives, some who are very polite and professional, others who were very rude and solidified my choice not to go with DefendersHowever, I am still receiving alerts from my credit card that ADT has tried to process a payment and I have not received a refundI have received text messages stating call because there is an issue with my account, once I call the representative says they don’t know why I received the text and to ignore it as they haven’t had an opportunity to remove me from the listOnce I began receiving letters stating there was still a signal from my home I called and they said they weren’t sure how if the equipment was all goneFinally, someone expressed that they needed to investigate my account and get back to meThe notes on the account were contradictoryAs a consumer I have no control over the representatives who notate the accountI can only go by what they say to meNO ONE has gotten back to me after I’ve called three times to find out the status of the investigationI was told on September that a representative named Aree would get back to me after the last person assigned to review my account did not follow through and to allow 24-hours to hear backI expressed that my family was in mourning and that I’d like to fix the issue and focus on my homeShe assured me I would hear back from her as she was a member of managementI have not heard from her and have returned home from the burial to more letters from ADT and new charges from the companyI am at my wits end with this companyI am owed $Along with any new charges for a system that was never fully installedI know every conversation was in a recorded line please follow up

7/17/The original agreement was thrown in the trash and I was not conducting business with ADT, but Defender Security CompanyI had a working security alarm before a Defender Technician destroyed it and the technician told me he could not restore the original systemProtested the arrangement on the phone with representatives, concluded with a refundHowever, I haven't received a dime of the $spent on good faithThis is bad business and I thought I was doing business with ADTADT needs to stop this kind of thing from happening to hard working peopleDo not hire Defender Security Company because of their dishonesty, unempathetic, and do not display sound judgement

I called ADT to get information about home security services at the beginning of July They got my credit card number at the beginning and they charged me $on 07/I agreed on them to come and evaluate our house, which they did on 07/They said very clearly that I would get my money back in a few days if I wanted to cancel their service in the first days after installationOn 07/05, they came to make the installation and I decided not to go with the installation and cancel the service because the service the offered was not the same one that I understood when I talked to them on the phoneFor the higher level of service that I wanted, they asked for a higher monthly fee, which I did not want to pay
Therefore, installation was not made and I cancelled the service when the technician was still in the houseThey said they would return my $in to business daysI waited, but the money was not refundedI called them times but they did not refund the m

Called to complain about Defenders running my credit WITHOUT my authorization
Felicia- sighed and said a sly comment under her breath while I was explaining how I did not authorize my credit to be rani then told her to let me speak with a manager and she refused to let me speak to oneplaced me on hold and never went back online
called back again and spoke with
Maya- who got smart mouth with me, spoke back to me and hung up on me!
then spoke with
Laquisha- who said all managers were at a meeting and that no manager was availableThat she would email them but sounded uninterested

I contacted ADT about a security system for my house and a camera system for outsideWhen I called in I talked to two different people and explained to them that I wanted a camera system for outside since my truck had been broken intoI had to agree the first phone call to an installation date to get discounts that were offered to meI was offered cameras with the systemWhen the technician came to install the equipment he said that they did not have cameras for use on the outside of the home but one would work by my front door since it is out of the elementsThe technician redid my plan and changed out the other cameras for different equipment and said it would be $moreI agreed to itThe outside camera never worked and I was told that if it didn't come online by the morning to call up and they would come out and fix itWhen I called up I learned that I was charged more than the $I originally agreed to $for the system install, $for the camera/ monitoringThe

I would give zero stars if possible ADT Defenders lies to customers They bill things incorrectly and confusing so customers do not understand They employees installing ADT equipment are dishonest and do not charge based on agreement They are late to appointments and do not value customers time I initially called to understand by bill and was told they didnt understand and would get a call back No call ever They came to remove equipment and did not refund total due to a "discount" credit based on what I paid not on total discount was a piece of equipment ADT said I was entitled to and was later used to refund less money This is a scam and does not comply with what was discussed on install How does equipment that is free end up resulting in a percentage of what is paid? I would never ever use ADT or Defenders as they are dishonest, do not value customers, are rude, late and overall a organization that will take advantage of customers It is hard to believe they are a security company

I initially signed a contract with ADT for home securityAll of a sudden I was being charged for a new companyI was informed that I am now under yer contract and if I want to get out of it I have to pay 75% of the remaining balanceI no longer use the vice but I am forced to pay this monthly fee with no service

This company did not tell the truth about the advertisement that was sent to my homeI called the company and advised the company I would like cameras installed at my home and if not do not comeThe manger explained to me he would make sure I had the cameras properly installed and he would not charge me anythingI asked about the service and he stated the service per monthThe tech came to my home and began setting up the systemThe tech drilled a hole in my wall and was going to put a huge monitor at the door and I asked him could I have something smaller than thatI had to return the key phobs and pay an additional $to have the touch screen monitorThe tech sat down and said started going over the system after he installed itI asked him why was I not getting the basics as that is what I thought I was gettingHe stated that I don't have a land line so I could not which did not make any senseI was frustrated with him at this point because he took all morning to ins

On June of I had a ADT representative came to my house just to show us the system and talk about the security services they offeringI was not ready to sign any type of contracts, especially knowing that I will have to pay 75% of the remaining balance
After two hours talking about the ADT security system, I didn't want to proceed with the installation, neither with the signing any type of contractsAnd representative took the matter in his own hands and offered me two month of the free trial,(which was a gift card sent by mail) with the right of canceling the services, if I don't like itHe said I have to sign this contract, in order to get a two month free trial, and he assured me that I can cancel it within two month without any penalties of 75%of the remaining balance
However, I called the ADT security on August 2, to request a cancelation of the services, and was shocked that they want me to pay penalties of the remaining balance in the amount of $
This is a

ON NOVEMBER 26, I HAD CONTRACTED WITH ADT/DEFENDERS TO INSTALL SERVICE AT * *** *** *** *** ** ***
I RELOCATED TO *** * *** *** *** * ON DECEMBER AND HAD ONGOING ISSUES WITH MY ALARM COMMUNICATING WITH THE EMERGENCY RESPONSE TEAM, SEVERAL TECHNICIANS CAME OUT AND WAS NOT ABLE TO RESOLVE THE ISSUE AND I WAS TOLD THAT I WOULD NOT BE HELD TO THE CONTRACT DUE TO THE ONGOING ISSUES
ON NOVEMBER 29, I DECIDED TO TRY THERE SERVICE AGAIN ONLY TO FIND OUT THAT THEY HAD SENT THE PREVIOUS ACCOUNT TO COLLECTIONS AND THAT I'M STILL EXPERIENCING THE SAME PROBLEMS
I'VE LITERALLY REACHED OUT TO ADT FOR A MONTH ONLY TO BE TRANSFERRED BACK AND FORTH BETWEEN THEM AND DEFENDERS;
Example:
I was told that Paul Manager of Customer Service in Indianapolis would send a letter to the collection agency to remove the charge from my credit, (THAT NEVER HAPPENED)
I've spoken with Sam (agent ID 5817) who advised me that my current services I've been pa

I contacted ADT to set up the alarm system in my houseThey sent over this individual who claimed to be an ADT employeeI repeatedly asked this individual if they were indeed ADT corporate they danced around the subject then insinuated or intimated that they were indeed owned by ADTto hours into the insulation I find out that they are indeed an external Service providerThe free installation of equipment but I was told on the phone turned out to be between five and $this individual also attempted to get me to sign a contract without terms and conditions He said in the US the terms and conditions come after I sign!!!! What a mn He also made a ridiculous statement saying I could call his personal number They also dug around for a hard copy contract Unfortunate for them I read they small print Nothing in there about a day money back guarantee......dishonest!
My installation technician then turn into a lawyer and told me that how it was normally that you pay and then you see the terms and conditions! Too funny! Complete clowns
I also showed them the reviews for their company on yelpThey're coming was well yes sir but you know it's only people that don't enjoy the experience we service thousands of clientsReally? Over reviews not more than one star? a couple with similar experiences!
These individuals come across his as trustworthy however they are the farthest thing from it
When calling ADT make sure that you are 100% positive about how much you will be spending and if this contractor comes to your house do not let them in they are completely dishonest
Also shame on ADT for allowing individuals such as these to represent their CorporationShe should be much more careful in selecting the individuals that they send to our homes! They are monitoring our homes for security however they sent blatant con men into our homes! I will be filing a complaint with ADT, the Revdex.com and also contacting the Secretary of State regarding this company's business practicesI see that somebody has a class action out there I would love to join
Beware this company when they are in your home

Company supposedly installed alarm system but it never worked, I was charged for a unit that does not work and this company refuse to help with the matter

I was quoted a price and set up a date to have someone come and install but then was called and said that the appointment was canceled And they cannot service me

When ADT system was installed it worked days"The allowed time to cancel"We were not allowed to
place panel where we wanted w/o a more expensive unitWe needed another panel in other end of house.The unit was in guest Brwhere modem was.After 3days unit made noise, it was connected to plug that had switch on wall.Unit was working on battery.We were told to plug into ex/cord and rep would come out next day.Rep came out said unit was plugged correct.He told us to call coHe said they would
they would give us more panelsWhere they were to place them did not have wall plugs.When co was called they gave us more units and set up 2nd rep visitI had to call back b/cause I had to have medical tests that day and cardiologists apptI called and changed appt w/rep the following dayAfter walking over ex/cord we decided units would not workWhen I called to cancel I was told we could not cancel and we would have to pay 75% of $We have already paid over $
.When rep cam