Protect Your Home

Very courteous technician who gave helpful explanation of your technology Not high pressure sales or scare tactics Technician had some challenges with installation and had to call for someone to help him Was a long evening on a Friday night from 6:00-10:but they got the job done

Throughout the life of the contract; I expressed by dissatisfaction with this companies customer service and billing practices When I initially began my contract; I had the ability to pay my bills through the Corporate ADT mobile app; which I was able to do for approximately months After which point I was told by ADT Defender customer service that they will now own my account and that I can no longer pay through the mobile app to pay my monthly monitoring fee I was then told by Defender that I would have to wait until my contract expires; cancel my service with Defender; and then start a contract with Corporate ADT if I wanted that convenience of mobile app pill pay I then had to then set up electronic checks to be sent from my financial institution; so that I pay for the monthly monitoring fees I completed my year contract services with ADT Defender this month on May 16thI contacted them to verify my end of contract date and to ensure my account payments were up to dat

I signed up for ADT, but am getting billed from Defenders I get a quote online for a smaller number, then they come in and tell me that for my house it will cost double the price I trust ADT, I thought I am get a legitimate number quoted, but find out from my friends that it will cost less if I went with the real ADT Then they told me that my equipments that are supposed to be included in the installation price is now $more I told them I dont need the anything but the basic equipment included in the installation process I was told by the person who installs the system that I must get the extra equipments of the system will not work!!! I cant believe I was lied to twice by now!!!
Four months after I get a bill for an Electrical Permit Fee I call Defenders Authorized Provider for ADT
on 5/12/at 800-381-and 800-689- representative at 3:05pm, told me that I have to go to my city hall to get a copy I want a copy of the application and the actual p

I contacted ADT (Defenders) about getting a security system installed in my homeI was informed that I would receive $worth of free merchandiseAt that time, I informed Sarah that I wanted the monthly rate of since I currently have a landline (phone)She informed me that I would also receive a gift cardI told her that advertisement I saw also stated thatWhen the installer arrived, I informed him that I only wanted the free items, and I also informed him to connect the alarm system to my phone line(which he did it as satellite)When I received my bill, I realized that I had been charged for items that I did not ask forI contacted Defenders (ADT) and spoke with several staff before I was able to speak with SamHe (Sam) informed me that I could return the itemsAnother installer came to my house and swapped out the items and connected the alarm sysyem to my landline (phone)I contacted Sam that same evening and was informed that the vintage items were

Company didn't deliver system orderedIn breach of contract Canceled with supplier numerous times without acknowledgement Supp;lier continues to overcharge via credit card Credit card now canceled while trying to resolve
Have original executed contract not being honored by Defenders/ADT

When I ordered ADT services I was somehow assigned to this companyHowever, a representative from ADT explained I did NOT have services through themI called and tried for months to cancel the service that I had no clue whom was monitoring meThey refused to cancel t although I had paid for my equipment up front and was not being monitored by ADT as I had thought I continued to try and have their company close the account with no availThe next thing I know I have over one thousand dollars in chargesI have spoken with Protect Your Home and the collection agency several times about the matter even filling a direct dispute with the company and credit bureau to no availThe account was to been closed not even a month after service was supposedly set up, yet they refused to close it and now I have over a thousand dollars bill on my credit report The company misrepresented themselves and proceeded to try and keep me in a contractI did in fact talk to ADT several times who infor

The company has conducted fraudulent activities by (1) billing my credit card without my authorization, (2) upgrading my service from $to $without my authorization,(3) by placing my name with an electronic signature & initials on areas of a contract that I did not agree tooWhen I addressed this with the company they refused to release me from the contractThe only way I could get out of the $charge was to down grade to the $The $was what I was suppose to be getting from the startThe technician without my request or consent upgraded the system when he came out to install the ADT alarmI specifically stated to him I only want what comes with the $packageHow can you uphold a contract that I didn't ask for??

We called ADT to have them install a home security systemThey quoted me a great price and everything I could possibly want to keep my home safeWe scheduled the appointment to have a technician come out, thinking we had already handled all of the logistics of pricing etcInstead, a “technician” came out and told us how everything we had been quoted was wrong and how he had already had two people fired that weekWe were automatically put offHe then continued to disclose how the rate would be $higher and how he would have to charge us for all of these extrasI was so disheartened! My husband had taken work off to help me handle this and instead we both were left with a bitter taste in our mouthsI wouldn’t recommend them to anyone because you are getting scammed

I had my ADT service installed on 6/4/ I was charged the incorrect monthly rate on my credit card on 6/ I called the toll free number of to report the error I was told they would just carry it over I told them that is not what I agreed too The rate was supposed to be $per month I was charged $a month (and the prorated amount for the one day as my billing date was set up for the 5th of the month They charged my account for June and July for a total amount of $ I asked that they credit my account for the differenceI spoke to Terrance who said I would just be paid ahead I told him that was not acceptable I would like a credit He said he would transfer me I was disconnected I called again and was told they would credit I called again on the 8th and spoke to the supervisor, Virginia #*** as I had not received a credit She apologized and said she would credit my account $plus send the advertised $Visa card That I would not ha

The monthly charge in each month turns out to be instead of
When the work is done, the contractor didn't give me the signed contractI asked the company for the contracts which I signed for many times, but they didn't send me any
The first time I called the company to purchase the service, the salesman promised he can have my monthly charge as But after the security system work is dine, the monthly bill changed to
I called many times to resolve the issue, they give me many reasons each time: many sensor is more than the normalI don't have a phone lineThose reasons they didn't even inform me when I purchased their service
When I called to cancel the service and change my monthly charge, the representative tried to intimidate me that I have a monthes contract and if my cancel my service I need to pay monthes bill
The "Defender Security Company" is not the same company as ADTI got many calles from both ADT and "Defende

I called to obtain a certificate of monitoring from this company, spoke to different customer service representative and obtained different answersFirst I was told that my certificate was emailed to me, I checked, it was not thereI called back and was told by a second rep that they could not email it due to an "electronic file" issue, would not explain what that was and was told I had to have it faxed or mailed to meSo I had to call my insurance company to get their fax number and called back again to talk to a different agent who noted I had information and they could only mail it and did not have fax or email availableThe last two reps were incredibly rude and simply did not careSo I called the next day and spoke to another representative who noted that they can only email it as they have discontinued faxing these certificates for a whileSo I asked for them to email it, she said it would take an hour, hrs later and have not received anythingThis is despite p

We had an excellent service technician to help install our ADT system Installation did take much longer than I was told when I initially called Technician was very thorough and did a great job

Bad, Bad, BAD!!
I called ADT to see if they could "activate" my existing equipment A fast-talking
salesperson started naming things I didn't want, I told her I was not comfortable and she said I could tell the technician when he arrived that I didn't want it and they would not charge me She said she was going to put on a recording and that I didn't need to worry because none of it applied to me since I was using my own equipment She said she needed a credit card to prove I was a serious customer I asked for a receipt or confirmation of payment and she said she would give it to me I repeatedly asked for the confirmation of payment and she threw me into an automated loop
The next fast talking salesperson said they don't give receipts or confirmation emails When I asked for the manager, Dustin, who refused to give his last name was very rude I requested that this transaction be canceled because I don't trust the salesperson or the manager, Dustin #*** said it would take 10-days to process a refund and they have a recording of me authorizing the purchase I said he should also have a recording of me saying that I didn't want any of the products; just the activation and that I would cancel if I could not get a receipt I told him to cancel my payment immediately
My banker said they processed the payment immediately and I now have to dispute the payment I will dispute any charges to my credit card because I asked Dustin to cancel this transaction
Let it be known, I never purchased or agreed to purchase any merchandise I repeatedly told the salesperson that I only wanted to activate my existing system and would absolutely not agree to any new equipment--and at the mere mention of new equipment from the technician, will make me tell the technician to leave and I will not enter into a contract
It's bad business to charge someone $before any services are provided and refuse to give the customer a confirmation of payment and refuse to give his full name so that the customer has a person to reference for the transaction
I will never do business with this company and never refer anyone

If I could give them no stars I absolutely would they're the laziest most difficult customer service ADT should be ashamed to have the binder of business with such a disgrace to the ADT corporation name..make defenders a department renamed to sound like they are like "worthless" #nevergettinganotherdimeofmymoney

I have encountered numerous issues with this alarm since it has been installedTechs have come to my home several times and the issue still has not been resolvedI am constantly awaken in the middle of the night by the alarm beeping because there is a connection issueI tried writing an email last week to the company regarding this matter and automatically received a message stating to call insteadI am under contract which would require me to pay over $1,to end my contractHowever, since I do not have faith in this product and it has caused me nothing but stress, I would just like to get out of my contractI do not feel that I should have to pay any early termination fees or penalties if I was not provided a quality product

ADT advertises $install, then The Defenders shows upnto my house and for a real security system its more like $installThey have you sign an electronic contract...supposedly my GREEK speaking husband signed....electronically while the rep that did the install actually signed, not electronicallyWe were charged more for install and more for the monthly service than what we were quoted when we first called...granted its been a few months since the install ..the whple reason for the install was because we were leaving for Greece for a few monthsWhen I try to get resolution with you supposed customer service...I get attitude and "you signed a contract"My husband did not sign the contract.....guarantee thatIf it has to be proven in court we can go that route...otherwise I would expect a REAL professional to contact me so that we can resolve this matter before it reaches social media and other sources

On January 30, I had a system installed in my house and one of the products does not work and they have yet to come and fix it
On January 30, 2016, I had a system installed The door to my kitchen has a problemw ith the sensor, they have had to take it off line and I am still waiting for a repair They billed my credit card for more than the monthly fee and without my permission (that has been credited) I have been weeks with a system I paid for that does not work correctly

Protect Your Home / Defender Security is engaged in deceptive sales practices
On a recorded phone call with Marcelllus (Case Ref # ***) I was given pricing of $27.99/mo for security monitoring I asked him or times for verification that this pricing was "for a landline with cellular backup" He confirmed each time and reiterated that as long as there was a landline that I would have the $27.99/mo plan and that it "would include cellular backup" I was very clear that I would only have a security system with cellular backup
Once I verbally agreed to move forward with them to schedule an appointment for their installation team to come out and install, they needed to run a credit check I agreed for them to run a credit check at this point Let it be noted, that I ONLY agreed to let them run my credit based on the sales price which was quoted
When the installers arrived the following week, when starting to begin their walkthrough talking to me about the equi

I signed up with ADT for my second home in Indian Wells CAI signed a month agreement because that is the only contract they offerI sold the home in months due to company relocation and had to moveI called ADT to cancel my account, I was told I had to pay the balance of the month agreementI explained that I was relocated and had to sell the home, they said it didn't matterThat is a policy that has changed within the companyI have relocated five times in the past and have always been able to cancel service due to relocation or home sale
I placed the account on hold for $what I wasn't told (until I called the bill collector today) is that they only hold for three months
days after I placed the hold I started receiving rude, harassing phone calls from ADT SecurityThey asked me for my home addressI gave them my only home address at that time (*** *** *** *** **)I was hung up on when the rude female said that's the address I asking aboutI kindl

Reimbursement request was made 7/23/ It was denied on 9/27/and I did not learn of this until I called and spoke with the management team on 10/8/ They refused to take responsibility and did not explain the basis for the denial, nor were they willing to accept it was an erroneous denial despite incontrovertible proof that a technician subsequently came to my home to install a repeater to fix the pre-existing alarm issue Additionally, the alarm was not supposed to report to police at the time that the alarm went off because there had been earlier issues with the alarm that ADT had already admitted, as a result of which they had turned off the automatic reporting until such time that a technician would come out to install the repeater Still, the police officer stated that someone from ADT had manually called the police station to send them out to my home This happened despite ADT knowing that the alarm was having issues and needed repairs, which were subsequen