Protect Your Home

I have been incredibly dissatisfied with the service from Protect Your HomeThe front door sensor works half the time and I've already had technicians come out twice to fix the problemThe issue has not been fixedEach time I have called in to get a technician out, the first person I have spoken with has been rude and doesn't listen to what I'm sayingInstead they choose to talk over me and proceed to talk with an aggressive toneI'm forced to call back in to deal with someone elseWhen you install a security system, you would expect the front door to be the main focus but this has not been the caseI've had the security system for less than a month and the front door has been secure for less than half of that timeI am at a point where dealing with the rude customer service is no longer worth the secure feeling they offerHow many times do they need to come out before they leave a customer feeling safe? I no longer want this service and, I especially, no longer want to deal w

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reasons stated by Protect Your Home are falseI have record of contacting ADT regarding non functioning equipment and service repair requests for the following dates:05/13/1307/18/1308/10/1308/17/1309/17/13After each call, subsequent repair visits were made to my homeMy husband contacted ADT/Protect Your Home on 09/17/twice, once for repair request and the second to have our bill credited for equipment that never functioned properlyI have since contacted ADT/PYH on 11/4/regarding new equipment and moving my services where no resolution was found as PYH loyalty department never returned phone calls or made contact by mailI then contacted ADT/PYH on 12/27/and in January requesting a response from PYH loyalty department which I never receivedOn 12/27/I spoke with a manager at ADT whom advised suspending my auto debit payments awaiting response from the loyalty departmentThey never contacted me I also emailed a manager by the name of Dana N*** on 11/04/and received no responseI provided two alternate phone contacts as well as email address, none of which PYH contacted meAlso, mail from my former address is forwarded to my new address and no mail correspondence has been received.PYT failed to provide a solution or exhaust arbitration in this matter after my numerous requests for resolution.
Regards,
*** ***

This company is a third party provider for ADT Alarm ServicesThe company came to my house and installed two security camerasWithin a week we determined that the camera quality and security service was not satisfactoryI then called the company Defender to return their product and request a reimbursementThe company arrived to my home to pick up their equipment and informed us that the refund would be processed within business days from the return of the equipmentThe refund has not been processed yetIn the last month since the products were returned I made contact with the company at least two different times and spoke with a representativeEach time I spoke to a representative they were not adequately informed of the amount to be refundedIt has been over a month since they retrieved their equipment and no refund has yet to be processed

Technicians removed existing security control panel and power source before presenting a $3,upgrade charge to their “free” security packageOnce we told them we weren’t interested they packed up and leftOne problem, they stated it was a liability to put back the panel how they found itAfter multiple levels of “customer service” I was told that their was nothing they could do and was promptly hung up onI was told I couldn’t speak to a manager because I didn’t have an account with themI even offered to sigh up for one day so I would have an account to get this issue resolvedSo after the past hours of dealing with this horrible company, I have a appointment with my old provider with a reinstall service charge pending PLEASE do NOT use ADT! Or at least don’t let them touch your equipment without the up front cost in writing with a signature

I ordered am ADT system back in December It was installed the week of Christmas A contract was given to me to sign because they were to come back out and do some other things I had a monthly fee taken off my American Express Card fraududantly, it was not the rate that was quoted to me and I did not authorized for this money to be taken off my credit card Fast forward I have been sent to collections I requested a copy of the alleged contract that I signed I was told by Defenders on 7/24/that it would be emailed to me in hours I also called the collections company and requested it as well I called Defenders back again the next day still haven't received contract, I was told it takes hours I call back days later and was told they would not have the information the collection agency would I called the collection agency *** * *** I was told that Defenders pulled the account because there was no contract on file

Company is ignoring mailing list removal requests (US Mail)

These guys are fraudulent They have a supervisor come on the phone and tell you one thing They sold me on a system Then I get another guy on the phone and he would hook up my old system then when service guy comes out they don't do that Told me they would install my lights and touchpad Did that happen- of course not They get here and I have to pay another dollars to do the system and then tell me I have to do the rest myself and pay more money even though they sold me on something completely different
just a big scam tell you one thing and do something totally different you call customer service to try and get resolution and the lady says do what you need to do...we will send you to collections....seriously? that is how you treat a customer...unbelievable

If all the other reviews have not turned you awayRUN!!!!!!!!!!!!!!!!! If you are within your three days get your money backThey make you pay for things that you are not told about prior and they nickle and dime you for everythingThe first day I had several issues the technician signed for me and they did not make me aware of what was being signed he had an attitude the entire time and made several mistakes as far as installation and glue was everywhereThen when I moved to my new home, over the phone they told me when I was moving to take my own equipment because they were going to replace it anywayI moved atleast minutes away from my old home and they day of the new installation they went to my old home to take down equipment and I was at my new home waiting on them to do the installation, they refused to leave and come to my home until they were let in my old home and I had all of the old equipment with me, they still wanted to get in and see what was there which again was nothingSo I had to drive 50+ minutes out of my way to let them in for minutes and then drive all the way back another 50+ minutesI then was charged twice a month for two different locations and I realized months later and was on the phone for hours back and forth between ADT and Defenders ( Protect Your Home, Authorized Premier Provider), I was then finally able to get someone who was willing to get me the proper refund that came two months laterI also was charged a S&H fee for a $gift card that took almost months to get to meI was then called about a permit now mind you I had paid the permit when it first got installed in my old home and they said I had to get another permit in my new home, didnt understand why, but I said okayThen they called I asked for a bill in the mail because I wanted proof of the **I still have yet to receive the bill and they have now made my account inactive, they sent that in the mail but not my billI am livid to say the leastPLEASE DO NOT WASTE YOUR TIME AND MONEY!!!!!!!!!!!!!!!!!
There are so many other things they have done but these are the biggest things that are happening right now

Defender, Inchas falsified information to myself and my wife regarding their services through ADT Security System companyWe were told that there were days allotted for cancellation, which ended up being a lieTheir technician "Teddy" told us there was a cancellation ability and we never received our full contract till business day due to my wife calling the company and raising caneWe wanted exterior camera's to monitor our home and were told by three different representatives that it would be possible, but when talking to a fourth individual it was found that they no longer provided exterior cameras and wanted to supply me with a $visa gift card to be put towards game camera's to monitor our exterior perimetersOnce I realized that ADT was not the security system providers I decided to find another home security provider and cancel my services with ADT/DefenderI was told that in order to cancel my services, which was on business day 4, I would have to pay an uneth

Reference *** Reference ***
I had initiated opening up accounts for both my parents and for my auntThey do not speak well of English so I was working on the accounts for themI was speaking to a representative that helped me with opening the accounts and I specifically told him that my name will NOT be on the accounts, and that it will be my dad on one account and my aunt on the other accountThis was not done, therefore my name was put on BOTH accounts and also my credit was run, which I DID NOT authorizeI was told that the person that signs the contract at the time of installation will be the person that is on the contract, which I have a copy of both contracts here and on one account it is my dad and the other is my auntSince then absolutely NOBODY has been able to help me, I am pissed off and I need to get to a resolutionI am being charged by Protect Your Home and also being charged by ADTI have spoke with ADT and they are waiting on Protect Your Home to fix

To be completely honest, I find their advertising and product sales to be very misleading and borderline advertisementI received a special offer via mail for a monthly rate of less than $and called to inquire about having their system installedAll of this was recorded in an audio in their system along with my verbal authorization of a $monthly rateHowever, I stated many times so our installation is only $and was told “Yes, and we will send you a $Visa card, thus making the installation free”There was no mention of an additional cost at the time of installation, which was $This was not even discussed until the Keypad was already installed on my wallBy that point, what was I supposed to do, have them remove it and leave a huge hole in wall? I found this to be a very shady way to conduct business on your partI was weeks out from having a heart transplant and was not in the position to spend this amount of money on a security systemHad I known al

Removal of Original Alarm System(1) Keypad, (4) Door Sensors, (1) smoke / carbon ceiling sensor from basement
On 3/22/i had ADT install a home alarm system, which I thought I was getting at ad price for $27.99, Next day I read my email and found I was getting billed for $I ask why, and rep only said well sorry for misunderstanding it is what it isI told her to remove ADT system and replace my old systemADT sent out a company named: Defenders and they installed and also removed their system, BUT they also took my system that was already in my home prior: Removal of Original Alarm System(1) Keypad, (4) Door Sensors, (1) smoke / carbon ceiling sensor from basementReturn my items or compensateDefender says they will NOT compensate for lost items and that the installer insists the items was left at my homeI would NOT go this distance if I had my items

Received a flyer from ADT and they outsourced to Defender, install your system for $but when they arrived it did not cover everything which was not stated when I called Had to pay and additional $
Second issue, was supposed to receive pricing of $for first year, $for year and Now they are saying they are charging $and providing some credit for the first year and price will be $fro the next two years which is bait and switch I agreed to year one, $year and
I would like to file a complaint

I would not give them an A+My husband and I set up an appointment for them to come out to set up our security systemThey requested our debit card number to put On hold until we completed the paperwork for our system They started it would not come out of our account until this was completedWe did not go through with the deal but the went ahead and took the From our account They said the purchase was voidedIt was not voidedThey took the money from my account I called the bank and verified itI will not be doing business with this company ever!!!

Fraudulent activities occurred on my contractAfter notifying appropriate personnel, there was no resolveMy name was forged without my consent on forms I wasn't aware ofI was verbally provided with one price, but received a contract days later with a different amount

On 5/6/2016, I bought an upgrade system (was persuaded) from ADT (ADT Pulse) for $I pay $per month
On 10/?/2016, I cancelled the services after months (I am not happy about the service)I called ADT to cancel my service, the rep was so nice, she checked my account and told me I paid my equipment and there is no monitoring agreement contract that I can cancel any timeI thought that's itThey kept charging me
On 1/7/2017, so I let my credit card company to deal with themI got my refund backBoys, little do I know about this scram
On 4/8/2017, I received a collection letter from *** ***
On 4/10/2017, According to them I owe "Protect Your Home" $I said who?!?!?!After I did a lot of research, this is what I found out behind the scam
They take your money in two ways, either you keep paying them until your or years contract endOR they tricked you to cancel the contract
In my case, one of my doors was opened by the windIt triggere

My wife and I ordered service via a promo card we received in the mail for $monthly! Took weeks to get to my home but when they did, the technician installed ADT Pulse which is not what we orderedHe asked my wife and I if we wanted to arm our system from afar, and we said sure but he never told us that he was putting a different package in that we didn't orderHe even told us that he would be throwing that part in for free because he is authorized to do soSo I had already paid the $installation fee at this pointAfter a day or so my wife noticed that $dollars had been taken out my account and we immediately contacted themThey gave me a hard time saying that I agreed to the ADT PULSE, which I did not, and they said they would send someone out to downgrade the system to what I ordered, which would take 2-weeks to get someone out to do soWhen the technician (same guy as before) arrived weeks later he didn't touch my system, he quickly told me that my l

Defenders Security aka ADT Protect Your Home engaged with us under the guise of being ADT Corporate, which they are notAt no point did they explain or disclose that they are a third-party contractorThey proceeded to disconnect our existing working equipment, claim that it was defective and/or out of date then attempt to sell us on all new equipment to the price tag of $14,When we pushed them further, they kept lowering the price and once we expressed that we needed to get other quotes they became aggressive and continued to try and sell us on their services despite us asking them to leave many timesOnce we finally forced them to leave they refused to reconnect our equipment
We have had three other security companies, including ADT Corporate who initially installed the equipment, review our equipment and they assured us that everything is in perfectly working condition and all of Defenders/ADT Protect Your Home's claims were and untrueAdditionally, their initial

Hi, I asked for outdoor cameras installedI have never received any outdoor cameras ínstalled, only a panel on the wall installed with no powerEvery time I called the company They hanged up after an hour waiting, and I made around hrsI asked them to cancel the contract since they don’t have or carry outdoor camerasThey are threatening to ask me to pay for the service which they don’t provide Please help, I think I am being scammedThank you

I was suppose to receive a $gift card that was never receivedThe installer did not have a form with him and we never received one and we for got about itI called about a month ago and was told I would receive and email with the form now I am told I cannot get the $i could get $card I ask to speak to a manager was told someone would call me no call