Protect Your Home

I order a security system in March and was quoted a price of $I happen to look at my bank statement online and they have been taking $monthly from my accountI called in and spoke with several people that told me I ordered extra service when the technician came out, but this is not a true statementI asked them to send me the contract where I signed for extra servicesThe contract they sent me was all forged signutureaThe tech never had me sign any documents & I never order anything extraI spoke to the ADT retention department they said I was signed up for some app that goes on your phone but they can see in their system where I never signed up or utilize this serviceThat was because I am totallly unaware of the service

Protect your home- SWITCH & BATEI recently contacted ADT security to enquire on installing a new security systemI was advised that it is $27.99/month for monthsI was scheduled for the install and within days a technician from "protect your home" came into my homeHe quickly went to work and installed a keypad in my homeHe then came and told me that price is $I advised that I was quoted $He said that was not possible because I don't have a landlineI advised him that I already went over this with the customer service rep prior to setting up the appointmentI asked him to remove his equipment and leave because they were being deceptiveHe took out the keypad and left a 5" hole in the wallI asked him to fix it and he said he did not have "stucco" with him and got in his car and drove offI called customer service and was unable to get any assistanceI now have a 5" hole in my wallWhen I contacted ADT they advised that because he did not finish the work I am not a customer and they can't do anythingAll while they have charged $on my credit card which posted as “ADT”But when you call ADT corporate office they acknowledge that they have a lot of complains from Defender/protect your Home, they are a 3rd party companyThat is absurdIt’s okay for a 3rd party vendors to use your name and destroy people’s homeADT corporate is definitely part of thisThey are quick to drill holes in your wall and take off runningDon't use themStay AWAY from this company I would rate them if that was an optionThey need to be out of business

I am a new client with ADT and ADT installed a new service on 6/11/We had Monitronics before and having no issues with them for past several yearsI am upset with your ADT services since your system was installed that pickup faulty signals all the timeThe night, they installed the system, alarm went off all night, time to time and no one can sleep including your carbon monoxide signalPolice and city fire department showed up in the night for no reasonsThe system didn't work and called many times for serviceFinally, I requested the third day around 4:45pm to cancel the service immediately by providing all the info and ask to take all your equipment backBut your cancellation Dept stated that they need to have a cancellation form faxed over without providing me the form, address or fax numberHow in the World someone cancel the service without any informationI have contacted your customer service many times to get any ADT fax number to request the cancellation service

Hi, my issue is that I had ADT security system installed Nov 3, by the representive John *** or ***, I canceled my system after I received my contract in the mail on the 7th of November in which I had three days to cancel after I received my contractI called the same day I received my contract and canceled so now I have to waited for a representive to come and uninstall my system The representive came today Nov 15, and he took the alarm system and the chimes and the sensor over the front door, I asked him can he put my old one back up or another one to cover the hole in the wall where my old one was and the sensor he then called John and asked him what he did with my old one, John said he didn't knowThe rep told me to call the cancellation office and they would send someone out to patch my hole and I said I don't want a patch hole I want my old system on the wall, I think that is unsat for them to do that
I have been calling and all I get is busy signals or

I would say I am very satisfied with the package that I received and the installationThe installer did a great job, He is a salesman as well as a installerI hope the company sticks to their promises and with that being said I am thus very satisfied

Signed up with an ADT provider, Defenders, and contract was for yearsI was ok with that, until I moved and had them come to the new place to hook my service up there cause I moved Come to find out, they don't have an AT&T service tower , so they couldn't hook the original system that I had purchased upSo, they wanted to mount a different system on my wall, was huge and gawdy, and this new system couldn't do everything I needed it to do, like the original system that I signed the contract forI refuse to pay them for what they can not provide for me in my new homeNow it's in collections...bull crap!! Stay away from ADT!!!!!

I wanted to install an ADT system and had called defenders who 1) claimed they were ADT (which is false-all phone calls are recorded) 2) said there would be no money down and the price would be 27.99$/month knowing I don't have a landline (I explained this to them multiple timesWhen they came to my house, they quickly started to install the system drilling holes into my wall, and then proceeded to spend hours explaining that I would have to pay $in equipment fees and offered me a contract with 52$/month locked for yearsAt this point, we had spent hours and we had previous plans to leave the house but the technician would not leave without us filling out the contractI wrote "NO" all over it and he leftHE did not give us any passcode for our system and our system was basically nonfunctionalWe called management and they offered no resolution but said I could cancel in daysI told them I did not have a real contract-because I said and signed NO to the conditions and

I had ADT come to connect there alarm system in my home not even days ago, I had also had to call them back because I noticed a delay in the back door alarm systemI was told that they would send someone out to check on the alarm and that never happenedSo on 7/at around 9:45pm my home was broken into and all my things were taken and my daughter was home alone she had to jump under the bedWe no longer feel safe in our home and I want a refund and to outed of the contract

I purchased services from this company and recently movedI forwarded the company my new mailing address to forward correspondentsProtect your home failed to forward correspondents to my new addressI finally received a letter dated 2/25/which was forwarded from my old address demanding paymentWhen I attempted to call and move service and settle the bill I was tOld this matter was sent to collectionHow do you send items to collection in under days and deliberately not send mail to the correct address? Now you are attempting to ruin my perfect credit rating and your customer service team is horribleI have attempted to call several times and nobody will help

We found defenders, an ADT authorized Dealer in the phone book, called and set up installation in JuneTo make a long story short , many attempts were made to provide us with a working system but they were unsuccessfulWe were very patient and gave them many chances to get our system installed and working Through out this process I have made numerous phone calls and have felt like a fool for allowing myself to be taken advantage by this companyWe were set to have everything removed in October but were assured they had all the problems solved and would resolve our being double charged for some of the equipment Finally in November after our system still failed to work we had them remove everythingI could go into enormous detail of all the things that were done wrongMy problem now is getting a refund for the returned equipmentI keep calling to speak with someone about the money I am owed and discuss charges on my credit card statements that prove how much I have paid them

Even though the main person I got a chance to work with Danny was perfect the rest of defenders are just rudeIt totally negates the good work Danny didI had over 10k installed on two houses of mineBecause of their poor communication and attitude my house currently is unsecured due to a malfunction in one key componentI have already paid for itHad I not called them for their failed installation it would have stayed unsecured for ever10/for the Tech who installed it but the rest of defenders and customer service are negligent Andy flat out rude and that’s who I will have to deal with for a long timeADT won’t get into this because defenders are the installers

Protect Your Home installed camera equipment for us The equipment didn't work, so they agreed to uninstall it and give us a credit for the cost, approx$ That was months ago and I still have not received the credit I have called at least or times (to Protect Your Home and their contract partner ADT), and each time Protect Your Home claims that there was some new paperwork error and that the credit should be coming shortly It never comes I no longer know what to do to make them actually refund the money They just keep promising it will happen and then don't do it This is no way to run a legitimate business

ADT installed a home security system in our home at our request However, the system was not installed correctly When we called to have a service technician come out to fix the problem we were hung up on multiple times and told that a technician would be sent out to our address on 1/3/ However, ADT failed to send a technician to our house so we called yet again and spoke to a customer service representative who told us we were within our 30-day cancellation window We asked to speak to a manager so we could just cancel our service and we got the predictable runaround We finally got a manager on the line and he told us we had to pay 75% of the contract fee to terminate early which we said was not fair because we were still within the 30-day window and we're not getting the services we're paying for despite multiple requests to have it fixedThis company is a complete scam and they take customers money but do not deliver on the services they promise They are now saying tha

On May 21st I called the number for ADT,they answered the phone and identified their self as ADT
I was told that I would receive a dollar visa gift card in the mail,within a week of my security system being installed.I now find out that I have to send multiple documents that I needed to download and pay a third party company to receive my rebate
On May 27th Defenders,INC withdrew from the wrong checking account that I didn't authorize them to touch,for a partial payment of the month of May and June it was stated by the sales rep.Ronald M*** that I will not see any other payment until July 1st.Only the installation fee was to be taken from *** Bank,the monthly payment was to be removed from *** *** *** ***.so as it stand now they have removed two payments and don't plan on given it back to me.I was promised on a recorded line that I would receive window sensors for all windows and fire and carbon monoxide monitoring when the sales rep and te

We signed up with ADT then changed our mindThey removed the equipment from our houseNo problemWe Paid with a credit card then disputed the chargeThe charge and credit have both appeared on our credit card statementHowever, Home Defenders claims that we were credited twice but will not listen to my explanationI have sent them a statement from my credit card company saying that my dispute was resolvedThey have ignored thisThey have been calling us one or tow times a day, six days a week, for the past several weeks
I believe they have made a bookkeeping error in their accounts receivable department or they have an issue with their credit card processing company but they apparently refuse to explore that avenue

A year ago my boyfriend, *** ***, and I moved into our apartment at *** * *** *** *** ** *** *** ***When we searched for a security system, we were mislead and tricked into signing a three year contract on September 2, 2017, with a company that represented themselves as ADT security on the internet, but was in fact not ADT securityTheir website represents themselves as ADT and all the materials they provided us with noted that they were ADT security, but they were in fact a separate company named Defenders who uses ADT security as their monitoring serviceNowhere on their website does it say DefendersWe were told when we contracted with them initially that when we moved after one year, as we were planning to do, our ADT system and contract would go with usLast month we moved to a new rental home at *** * *** *** *** *** *** and expected our monitoring service to move with usWhen we tried to move our system and AFTER we paid for and set up

Sales rep was great and so was instillationonly down side was the tech drilled holes to mount control panel but didn't clean up the residueCarrying a small hand vac would do the trick

September 15,
Reference: Letter of Complaint to Revdex.com against ADT/Defenders
On April 23,
Two guys one name AARON introduced himself as the supervisor and newly hired name Erick from ADT /DFENDERS,Inc.dba Protect Your Home company came to my home at *** *** *** *** *** *** ***
I explained my problem that I’m having several vandalism had occurred in my front yard and by garage front driveway and the street
I requested of installing an OUTDOOR CAMERA that can track, photograph, alert me AWAY FROM HOME and can check remotelySo I can find out who the vandals are They went back to their car, came back to the house and started installing the cameras both pointed towards street front of the house and the other one pointed towards the yardI was told that all the functionality of the camera that I wanted are installed and good to go and it will photograph when a vandals come
They had me signed an electronic in IPAD Tablet in a

After a break-in, I called ADT on 5/to inquire about their servicesI was told by Courtney ***:
1.) That there was a special offer going on, so all equipment would be at no charge to me - not leased, but owned and backed by warranty; and
2.) That the monthly charge would probably be $for months, since I am in an apartment, not a whole house
She did say that the techs would decide the final fee, when they came out
Well, the techs told me that there was a $1,discount on equipment, leaving me $1,to pay, with the tax, in four paymentsThen, the monthly fee came out to $instead of $36.99, because of the layout needed
Today, after the tech/salesman told me at signup that they'd come out and move my sensors when needed (like when my landlord replaces windows that were damaged by the burglars, or the AC units are taken out), I called and found out that there will be a charge for the technicians to do on-site service - which I was given to understand w

They hire CON artists!! I should've known something was off when EARL didn't even know what devices we were suppose to get with the offer we called for ( free wireless sensors motion key fobs for $month) he sells us all the other window equipment (9) and he says its payments of $which I declined then he says we'll get a 300$ gift card in the mail so we would only pay $out of pocket so my husband believed himAfter hours he is done "installing" makes me initial a couple of pages on the tablet without letting me read the print he leaves without giving me any paper work then comes back n hands me the paperwork I read through it & my monthly is wrong ($52) & the payments for the other equipment are $not $ so I txt him and he says in months they'll lower my payment another lie I was informed the only way its if I give up the pulse app my payment drops $lol
I had a feeling he was a scam from the beginning smh DO NOT BELIEVE THESE GUYS THEY SEND there's no gift card The only thing that was kinda legit was the $gift card for installation that the promotion offered but we paid 108$ for installation and they require u to send a copy of ur contract and a money order of $for shipping and handling' took about weeks to receive