Protect Your Home

We have received a bill from a debt collection agency for the amount of $ The debt is for our home security system service via ADT We called ADT to see what this was about, and they said our account had been cancelled by Defenders incthe contract retailer who installed our service We asked why our service had been cancelled and they said it was because the account was months past due We called Defenders incand they said that ADT had somehow made a mistake on our billing which led to not receiving a bill for months which led to our services being cancelled By having our services cancelled, we are in violation of the service contract which adds penalty fees and charges for the equipment installed in our house We told them that since it was ADT’s mistake we shouldn’t be penalized, and their response was that it had already gone to a collection agency so deal with them We called ADT again to see if they could try harder to help us out, but they said to try and

This is my second billing-related complaint about this company in the past six months In each case, the company made charges to my wife's or my credit card without authorization The previous case was resolved by settling the balance in the account and then proceeding with hard-copy paper billing
We recently moved to a new address and requested a continuation of ADT Security services, with Defenders as the subcontractor in our local area When I set up the new installation I was billed with my American Express card, at which time I asked that the monthly billing for the new account be handled by hard-copy, paper billing The representative agreed and said he would put a note to that effect in my account records
The new installation took place at my new address on Saturday, Sept9, which was the scheduled date The installation technician charged me over and above the 104.00, which was inconsistent with the arrangement when I advanced the by phone/cre

This company scams people in their advertisingI received a card in the mail offering a security system for $a month with sensors free and a $visa The technician came to the houseand looked around the houseI told him I received the card in the mail with the promotionHe was not interested
in itHe proceed to sell me a whole system that would be beyond what I wanted I explained what I wanted When he was done place the sensors he draws up the forms and tells me I only owe$I asked him about the $visa gift card and he said it was not on his form After he leaves I look at my credit card charges and notice there has been three different charges I was not aware from ADTI have now read different complaints that I am not the only person that they have scammed

I have tried to the best of my ability to pay an accountThis is for equipment only This company REFUSES to accept a certified check or a money order for the amount owed I have offered to pay the balance more than once and I am always refused unless I provide a bank account number or a credit card

Excellent service and the personnel were very helpful with explaining the overall function of all equipmentExcellent

Absolutely Horrible experience
I signed up for the sevice
I told them before they came I didn't have a phone
He never came with a different box, it was always the one he had in his hand so I assumed it was the service
Never during entire process was never I told I was going to pay a month a month
They get you to sign on a laptop so it's my fault I didn't see the price had changed and never once did he mention the price changed ...dirty business practice
I turned off my cc and will let that sit on my credit report until the day I die
Even though they purposely changed the price without telling me, they get 75% of monthly bill for months since I am turning it off
I have dont business with a lot of companies, I own one myself and never have a seen a company so dirty in my LIFE

We received a $27.99/month offer in the mail, called to start new service and scheduled an installDuring the call we even asked about wifi service and signal reliability, yet we were never told that this particular offer required a land lineWe don't even have a land line, nor was this ever brought upWe were told that the first auto-deduct payment would be higher than because it would start mid-month and that it would be pro-ratedThe day of install the technician arrived and installed the system, had us initial a pad stating that the technician had arrived as agreed and installed the equipment, no terms or pricing was mentioned(one set of initials) Once the first month's payment posted and was higher as mentioned in our initial call, we ignored it as this was expectedOnce the second payment posted and was $instead of $27.99, we called to find out that we're in a contract for the higher amountWe had never received a copy of a contractWe found out about the la

There are many issues that I experienced when contacting Defenders to get my security system installed, when the technician came out, and with contacting customer serviceI received a flyer in the mail from ADT regarding the installation of a new serviceThe flyer stated ADT was running a special that included a panel, sensors, a motion detector, and a key fob for free of chargeThe only thing that needed to be paid prior to a technician coming out was installation fee of $I contacted the number on the flyer and the representative made the appointment and advised that the $installation fee would be given back in the form of a Visa CardHe stated that the representative would be out at 8amOn April 21, 2018, the technician came outHe stated he wanted to do whats best for me so in order for me to protect my home, I needed more equipment than whats offered for freeBecause he seemed like he genuinely wanted to help me, I agreed to getting the additional equipmentHere

Very friendly and professional was very helpful and help me get the best equipment for my money and also my home at the same time being safe !

I had ADT installed on 2/22/I had such an experience with the installer that I called ADT to cancel the service on 2/25/I spoke with Ben and had my call forwarded to Defenders/Protect your home, who were closedI hung up and called ADT againI spoke with another rep, told her the whole story and was told by her that she was noting my account and to expect a call backShe said if I hadn't heard from them by Wednesday to call back I called ADT on 2/28/and was transferred to Defenders/Protect your homeI spoke with an unpleasant man and was told that I had to submit the cancellation request that was in the folder the install tech left I told him the only thing in that folder was the operating instructionsHe then told me that I should have received an email with the form I continues to ask to cancel my serviceHe said that since the three day window had passed I would be responsible for the cost of the equipment At this point, I submitted an email to Defenders wi

I’ve had several phone calls with ADT and Home Defenders trying to resolve a charge on my accountAfter giving sufficient evidence that I do not owe this charge on my account I am harassed on a daily basis to pay the feeEvery thine the caller asks for money then continues to read the notes on my account showing that this issue is up for review in one of their departmentsThis has been going on for over two monthsI feel harassed and anxious that not only are they going to not handle this issue appropriately but just continue to harass me until they send my account off for collections

Called ADT was transferred to DefendersQualified and only had to pay $with taxes came out to $Set an appointment for the May 9, Came out setup the system ended up paying $with taxes $for equipment but I was originally told equipment was FREEThat night I thought about it and decided to cancel after reading the contract that the tech left never went over fees just was told the billing amount each month was $no taxesFaxed in my cancellation form the night of the May 9, Called the next morning to confirm service cancel and was offered $plus $Visa gift cardsSaid no I want to cancel then I was talked to rude and hung up onIn the meantime $was taking out my account on May 10, for the billCalled back after pm when the account management person was available to check my cancellation formTalked to them and schedule the system pull for May 11, between 11-Confirmed I will receive a FULL REFUND WITH to DAYS

Originally I called ADT On Monday October 22nd At the time I could not afford the amount of money they were requesting in order to activate services On Wednesday October 24th an Adt representative called me back on my cell phone and asked why I did not activate services with them when I called in on MondayI explained to the agent that I could not afford the activation fee for camera security in my home
The agent then transferred Me to her sales managerI explained to the sales manager that I could not afford at $activation fee and that is why I was not signing up with adt at that timeThe sales manager then said that they could waive the fee so that I could have protection in my home
When the technicians showed up they immediately started installing the keypad in to my wall prior to me being able to really ask questions
The technician kept insisting that we would go over paprrwork once the installation was complete One of the technicians th

On 1/6/ADP installed an alarm system for my home They told me it was for a consult fee, but would get a visa first card if we signed up I gave them my credit card and signed with them to authorize the monthly charge of They over charged me the first month & said they would credit my account They charged me consult fee & charged me an additional for shipping & handling to have Visa card mailed to me I just received a bill for an additional for a "permit fee" that supposedly my town requires to install alarm It was unbeknown to me about this permit and hidden charges throughout this whole process I am in a year contract with them, and they keep charging all these "hidden fees"No one told us about the permit fees or additional here or there I called this company on 1/30/and she told me it is in the fine print & I will be delinquent if I do not pay this

Ive reached out to both ADT and Defender Home Security ( An Authorized ADT Partner ) more then times to pick up there product
Lets start off by stating the day of the install I was told that I didnt need to stay any longer as I had to go to work and that he would handle it and email me with anything I needed to knowhours later I get a copy in my email of a contract that I assume my uncle or cousin who had been doing construction on my house at the time signed for me( I never read or signed a thing ) Feel free to contact the installer who did the work or get a sworn affidavit from him as he is well aware I never signed a thing
Alarm seemed to have issues the very first day finally after an hour or so on the phone with adt tech I was able to fix itThe next day I left the country for businessWhen my cousin returned to the house the next day the alarm wasn't workingI came back home yesterday and called defenders for an appointment to fix and go though the contract

In June of 2017, I signed a month to month contract by ADT serviced by The Defender'sI thoroughly explained that I was in the military and that I was specifically assigned to the *** area for one yearI further advised that I would need to break the contract using military ordersI was advised by The Defenders to contact the ADT corporationIn doing so, I provided documentation and was released from the contact without penaltiesIn June of 2017, I also bought all of the equipment out right to avoid any issues when we came down to this point especially since this is not the first time I have had to break a lease due to permanent change of station ordersIt is currently August 6, and I am receiving collection calls and letters stating that I owe $due to breaking the contractSome of the calls are now harassing and abusive
I have asked to speak to a manager and they stated no manager's would answer the phone

Originally signed up with ADT for a free consultation Was given Defenders as a third party contact and installerItems that were installed were not the items originally agreed upon When contacting Defenders, I was told that the other items needed to be purchased in addition to what was installed I attempted to contact both companies to have the agreement cancelled and was not successful

Run seems to be what every one is saying and that is very trueI called ADT and somehow I ended up with Defender at my door the "authorized dealerIt has not been a good experience at all as dealing with their equipment, their customer service and the back and forth between Defender and ADT once they sold my contract to them to prevent having to fix their messWhen setting up everything, I was told the current equipment would be replaced and I would have a $credit to get some new things such as camera and keypad on the door and sensors; when the tech arrived, it was a totally different storyThe initial amount the tech started out with was close to 5k in equipment and after negotiation, it ended up being $in equipmentA week after install I had problems with connection and it was blamed on my internet which I knew wasn't the case because I had the best plan availableThey ended up having to come out again after more problems and the second time the tech forgot to go in test mode causing the alarm to go off and the cops to come outI was advised that if they had to come out a second time, they would cancel the contract and I would get my money backWhen it came time to call the third time, I was transferred to ADT and they advised me my account was sold to them so they would be coming outThe tech came out and advised me that the equipment installed was not working well in my home so they had to take some equipment out and it was useless once they installed the oldest panel known to manI was thinking that all was well now until last week when I got delinquency/final notice in the mail but how if my account was bought out by ADT? Defender sent me a letter stating I owe for the last payment in which I did not let get drafted because the equipment was not working and we were going in circles with no resolutionI called the number stated on the letter to see if we could come to some kind of resolution since half the equipment was no longer in my house I spoke with one representative who stated she could not help me since the contract was bought out so she transferred me to someone in billing who became very rude and told me I needed to speak to someone in the collection departmentAt first she stated she was going to transfer me but then she talked to them and came back on the lone stating that they said they would not talk to me because there was no need and she was not going to transfer me but I could hang up and call back on my own I signed up at the end of April and she advised me my contract was sold 5/1/18?? How is that when they came out to my home twice in attempt to repair the poor connectionShe repeatedly tried to get off the phone with me stating there was nothing else she could help me with and I am not listening to her not so I need to just hang up, she could not transfer me to anyone else and she did not have a manger over herNow I am back and forth with them and ADT and I am not a happy customer now stuck in a year contractYou have been warned check Revdex.com and google reviews, I am not sure why they are still in business better yet ripping people off is their business

Due to a very scary incident, I was in fear for my safety in September I received an ad from ADT for a reasonably-priced alarm system and calledThe local service provider, Defenders, showed up to install a systemI already owned my own equipment that was installed in the house, so the installer only put up one small magnetic door alarm and connected my current equipment to ADTI requested the Pulse app to monitor my house while I was at work, and he set it up for meIt was an extra charge each month for the app, and the monthly fee was definitely higher than what ADT had statedI explained on the phone and to the installer that I was going to sell my house in several months, and I didn't want to get into a contractI was assured that if I sold my house and didn't have use for the system anymore, I would be released from the service without any issuesI had a witness present for that conversation with the installerI was under extreme stress and needed help, and was told

This company disguises itself as one that functions as a reputable businessI inquired about a security system with ADT and a representative contacted me to provide a quoteA price was agreed upon and an appointment for installation was madeOnce the installation was complete, the installer indicated the price would have to change to nearly double what I was quoted or removed from my homeHis supervisor was contacted and a representative informed me that I "spoke with a new person" who had misinformed meThey agreed to credit me the fee I was charged for the installation but have yet to do soI've made several attempts to reach a so-called customer care department but when I reach an actual person, they transfer my call or the call goes silent with no responses from the other end but remains in sessionThe installer also reported the company would reimburse me for the repair of the damage they did to the wall in my homeThis has yet to occurIn addition, this company conducted