Protect Your Home

They baited and switched me and the tech that installed my system forged my e-signature on a contract that ended up being double what they told me I was going to payCalled up to speak with the manager and she was completely heartless and didn't care at allThis company is a disgrace and they are doing nothing about the tech or my contractUnbelievableI can only imagine what they have done to other familiesI am a single mom with two girls- they don't care one bit that they are disrupting our lives

I chose ADT Alarm System because of their camera options, and the special they were offering at that timeOnce the installer appeared at my home, it was then communicated to me that they were a contractor of ADTThe technician and I went over what system I wanted, along with pricing/promotions being offeredThe initial day, the technician did not have all of his equipment to complete the installation, and had to use my personal tools and ladder to assistI asked him to leave my home after a hour installation, and it was past 10pmHe stated that he would return the next day, which was a Friday AfternoonAgain, he was ill-prepared and another tech had to bring toolsMy house was damaged in the process, which I filed a claim for, and have not been repaid after months of submitting documents/receiptsMoving forward, I contacted ADT/Defenders the following Saturday and notified them of my cancellation requestI was emailed documents to sign/fax by midnight of August 14thI faxed

I live in *** *** ** and I got a flyer I was going to go with another company but called this flyer and my sister has adt so I though they were good the lady said I would be getting all this stuff in the flyer free almost everything windows and doors sensors a visa card for $so I canceled the other people and went with them and understand I thought they were adt that I was dealing with themself it was not it was defenders that work with adt we worked out stuff with the lady by phone then the guy came out to put it in for $i though yes it was $just for them to install they started the install riped out my old system then stoped and said it was $for everything and I up grated to wyfi and they said you get a free camera in the add also no to add a camera ya they will give it to you for $they don’t say that in the add no free sensors stupid me I signed the paper work because it was half way in and they just put a hole in my wall I called back three times asking about the flyer and everything they said was free was not they basically said the flyer was lying and free was not really free still don’t have a free $visa card thats a lie to now im stuck in a two year contract my sister went through adt themself she pays less way less a month everything was free she got a free month and a free camera no hidden charges for that adt I would get ride of this company guaranteed in two years im done wont go back with them ever please don’t fall for them even talking on the phone lady gave me all kinds of stuff and promises and the installation guy gave me none of that plus I paid $pluss $installation I was not promised that the other company was way way way cheaper but I went with defenders because they said they had and promised better so ripped of adt and defenders you should be shut down never ever recommend you ever such lyiers nobody could help get me out of this contract im done with you bad business and they are ruid very ruid

We ordered the Defenders alarm system in May, just after we moved to our new homeWe were promised free installation (my husband paid $100), free equipment, $per month as well $gift card (which we never received) and days money back guarantygentlemen in willful ways pressed my wife the equipment worth over $in monthly rates, monthly charge was almost double of $She was promised days to cancel or changed our mindI changed my mind right away after I found out about this rip offI called the company to send someone to take this expensive things ASAP, install what was promised and go back to the $rateI was promised all of that over the phoneThe next time when the same gentleman showed up to fix the issue, took only camera and left other equipment how it was, but promised that the issue will be solvedThe issue was not solve in the spite of many phone calls us to the DefendersThe company ignored us, they blamed us for all unfair service because of lan

Representative came to my house and blatantly misinformed me of the different plans that were availableHe promised a $plan which would work off my wifi, after calling ADT headquarters I am now being told that this plan does not exist without a landlineI have this in writing, cell texts from the representative and also on the completed forms he left behind

They were suppose to refund me money paid to them after downgrading the service I haveThey came and got the equipment but would not refund my money bavk

Defenders fraudulently forged my signature for a contract, using customer name and attached to my social security number
Defenders is now fraudulently charging me for services not rendered

This complaint is in regards to an alarm system which was supposed to be installed at the home of *** ***, *** *** *** *** *** ** *** A call was made to schedule an appointment in March The rep on the phone indicated they could not pull a credit report on *** ***, for unknown reasons, as Ms ***’s credit score is 800+ “ADT” asked if there was someone else at the residence who could have a report run so an appointment could be made We were specifically told they would; not schedule an appointment without running a credit report, so I, *** ***, provided my personal information including SS# and an appointment was scheduled *** *** had ALL conversations with ADT personnel after I authorized a credit check Prior to the appointment being scheduled, it was explained very specifically to ADT that we cou;d NOT have the “account” under the name of *** as the property is owned by *** ADT indicated that would be no probl

This company aggressively marketed me for adt alarmI was promised a rebate on a debit cardIt was never received I have called and called finally today they told me that I am not in the rebate program I got multiple direct mail from them They are trying to cheat me out of my rebate I want out of the contract if they don’t sendMy rebate

ITS A BAIT AND SWITCH OPERATIONBOTH THEM AND adt ARE NOT OPEN AND HONEST AND ARE VERY SHADYnow im saddled with some bill for a year contract which is bull and only because I wont install at my new placethey said if I sign up for a new year contract and install then they can pay off my past due amount to ADTbut yet when I call ADT they tell me I have to deal with defenders and I keep getting bounced back and forth this whole thing is ridiculous and not on the up and upstay far away from them and ADT

Back in January of my boyfriend started a contract at our old placeWe had the services transferred to our new placeThings didnt work out between us and I ended up having him sign a quit claim and he no longer lives hereI contacted ADT to get the contract transferred to my nameThey told me I had to get him on the line to agree to it and contact DefendersWe didThey said we couldnt transfer makes but he could add me as an authorized userThis is recorded so you can listen to him agreeing him wanting to cancelI am worried since his name is still on the contract that he can remove me as an authorized user and do somethingHe has been to prison before and has two strikes and I am concerned for my safetySince he is on the contract he's technically not breaking inI believe he is on drugs and may try something in the futureIm asking you to make a one time exception and cancel this contract without a fee associated with itPleaseAs I stated, I am concerned for my sa

I put in a request with ADT to gain some more information for a home security setup I then received a call from Defenders - ADT Authorized Premier Provider (07/10/2018) and spoke with different people (Adam ID# 19650, and Chris ID# 3680, reference # ***) We discussed options and upgrades and they stated in order to set up an appointment to review the merchandise and decide if I wanted to have their services I needed to give them a credit card number or bank account number I did not have my credit card at the moment I then mentioned I did not currently have the funds in my account I was told that it was fine I would not be charged ($104.94) until my appointment and if I decided to have the serviceAfter then giving my bank account number we then scheduled an appointment for 07/19/
On 07/13/I was charged $and then because I did not have the funds in the account at that moment I was charged an additional $in overdraft fees
The customer service d

We received an unsolicited brochure offering new installation for $27.99/monthIt states "It's all you need to get set up and It's all for FREE with your monthly ADT monitoring services."
Unbelievably, the technician arrived (pleasant enough), proceeds to install the main box on an agreed upon spot, walks around with us and asks where we want sensors installed, and then tells us it will cost $4000,00!!!!!!!!!!!! Appalled, my husband informed him he could take the equipment out, patch the holes and paint the spotThe price started coming downHe left for a couple of hours as I had left for awhileWe decided to eliminate several windows from the sensors to get the price down to $THAT IS NOT FREE!!!!!!!
We object violently to the marketing practice of installing the equipment and then naming a price, we object to the seriously misleading (if not lying) brochure, and seek the $back
The technician specifically stated the $was for the equipment and not his servi

The business is stalling refunding my deposit of $made on Jul 24, for the installation of a home security systemI cancelled withing the hour, but have yet to receive my refund back to my credit cardI called the business several times and was told the funds have been returned, but as of today, Jul 27, my credit card company, *** ***, has no evidence of that

The first issue is with regard to business practicesOn the phone, when booking services (to have a home security system installed), I was quoted a price and assured it was adequate to cover all my needs When the technician arrived, who I later learned worked on commission, he quoted me several thousand dollars over the original cost Every amount he suggested seemed to made up off the top of his head until we negotiated a price I accepted However, he was very unclear as to what he was installing and installed items I explicitly stated I did not want I called within hours to have these items removed from the home A technician did so I have never received a refund for the items removed from the home despite calling repeatedly Additionally, on a monthly basis I am being charged for Pulse, a service I do not have Despite calls to let them know about this overcharge, and being assured I'd receive a credit in October, I was again overcharged on Oct8th I have NEVER be

On 7/31/I had an ADT system installed in my newly constructed home I advised the technician that I already had five smoke alarms in my home and did not need another one I recently retired from the Foreign Service, in June and did not actually reside in my home until September I began to notice that in addition to my monthly service charge $ that I received another monthly bill from ADT for $ I was told it was for additional equipment I had requested I continued to communicate with ADT and finally printed out my contract that showed a smoke communicator for $ I found it strange, since I had not requested that equipment I then actively went throughout my home home and found the device hidden behind one of my smoke detectors I made an appointment 11/8/with ADT to have it removed only find out that Defenders (installers)had placed it there with no corresponding location that ADT could find I had it removed by ADT and requested a refund to which they s

I was promised two hundred dollars in VISA gift cards for signing up with ADT, but never received the gift cardsI signed up on June 25th after reaching out to ADTThe agreement was that I would receive 2-$VISA gift cards to help offset the initial feesThis was originally on the website, but is gone nowI asked the installer when they would come and he said in a few weeks in the mailThey never came and my complaints via several emails to ADT have been ignored or passed along to someone else who does nothingProvider # is *** Defenders who is their installer, which I was not made aware of eitherOverall this is a scam to get people to sign upSeparate complaint filed against ADT in Florida

I spoke to ADT about putting a home security system in my home and we agreed that the monthly service rate was to be $per month and that they were crediting me approximately an additional $on top of the basic package that was to be installedI told them about the size of the home and the amount of doors in the homeThere was no mention of the service provider "Defenders" coming to my homeWhen the technician came to my house he started to drill and said he would talk to me after he put the keypadAfter the keypad was installed he walked the house and said that it would cost over $to do the full jobI told him that wouldn't happen and he tried to drop it to $Eventually he only did enough for the agreed creditWhen I signed my contract on Docusign, the new monthly rate was $per month! I asked him to tell me why and he gave some half *** explanationHe played ADT offWhen I called ADT they have now said we have to contact DefendersVery very sad! Ba

With 1,complaints and negative reviews, I suppose that it's overload to add another, but in the hope that there will be positive change, I will briefly say that Defenders in Farmington Hills MI should be avoided at all costs Extremely unprofessional behavior as well as bait and switch tactics on the part of the technician ADT doesn't deserve to be represented by such a poor and dysfunctional outfit

I had a horrible experience with this company After I spoke with sales rep who stated he worked for Adt I scheduled an appointment After install the police arrived at my new house guns in hand due to the alarm Tech tripping the alarm weeks later I received a letter from the county stating if it happened again I would get a dollar fine Today I received a bill from defenders for an electrical permit fee for dollars This was never disclosed to me This company should be out of business They are a scam