Progress Residential Property Manager

This company is a NIGHTMARE to deal withI have been living in a Progress rental home for monthsIt has taken months to get even "smaller" repairs done, like a working microwave, leaking roof, and dilapidated fencingIn addition, and definitely the most concerning, before moving in, I asked what the approximate utilities were running so I could properly budgetI was told that for a home of that size they were around $200-That was fineReceived my first utility bill and the electricity ALONE was $and that was for JuneJust got my July bill and it is $I have filed numerous work orders to have the AC serviced because I know there is an issueAfter weeks, someone finally came out, found problems, disabled something and then NOBODY has been back to actually fix itI have called the utility company and was told the home was consuming over kilowatts over usage and it was going on for months even before I moved in, so it's not ME!!! I've talked to other residents in the area with similar size homes and their bills are usually around $even in the hottest months and they keep their AC set on 71-degreesMy home is on 78-79, it's hot in there and I have a $600+ bill!!!!! Why will nobody call me back and help me get this resolvedI'm a single mom with children, one of which has complex medical needs and I am so tired of horrible customer service and people who think they can take advantage of othersI would NEVER recommend this company to anyoneEven their own employees complain about themHorrible and should be criminal!!

Thank you for your feedbackWe have attached an email chain to confirm that our maintenance team went out to service these issues in SeptemberWe are seeing that a credit was promised but never fulfilledWe do apologize and are working to process this now

We apologize if Mr. [redacted] feels he was misled. Our local team had to cancel the previously scheduled work order to repair the door in his home after not being able to reach the resident. We have rescheduled maintenance and are reaching back out to the resident today.

We regret that you contest the charges against your account following our move-out inspection of your home Our Account Services department has been communicating with you regarding these charges, working towards a resolution Please allow the Account Services team to address your concerns directly, review the charges and make any appropriate adjustments to your account We will follow up with you and your satisfaction with the resolution at the appropriate time

Well why couldn't they update me with the process or contact me that they were having issues? I could of verified the response that was needed and the paper work that was required was achieved, or helped contact the roommates so the paper work was completedDo they have the copy I mailed out to them? They didn't even respond to my last email I sent them asking if my roommates were also notified of the charges and if collections will be coming after themThe reviews say the company is always hard to get ahold of and while me and the roommates were living there the company that was the property owner kept changing names or a new company would take over

Hello, Thank you for your patience while we addressed this matterIt is our understanding that the pool pump and breaker have been repairedWe are in the process of repairing the pool light as well and have schedule time for tomorrowOur technician has found that the pool is safe to swim in at this time

On Thursday, July 14, [redacted] (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioningAn HVAC vendor was assigned the case that same day and scheduled an appointment with the resident for Friday, July After the appointment, Progress Residential was informed by the vendor the unit was repaired On Monday, July 18, the resident’s daughter (***) called the Progress Residential office with notice that the unit was not coolingThe Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairsThe resident was offered cooling units to be placed in the home but she declinedThe following day the repairs were made and Progress Residential was informed that the A/C unit was fixed While we apologize that Ms [redacted] feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter (***) each step of the way to fix the issue in a short time frameAdditionally, the resident was given a $concession to their account as a courtesy for the problem with the electric bill

Thank you for bringing this to our attentionWe do apologize if there were items not addressed in your homeIt is our understanding that our maintenance team has been out to the home to make the proper repairsPlease let us know of any additional questions or concerns

Georgia: On 8/26/16 I submitted a rental application and was declined on Monday 8/29/16. I paid a $500 "hold" fee along with a $35 charge for paying the hold fee. That in itself is ridiculous. The leasing agent Orenthal M [redacted] told us if we paid my credit card the fee would be refunded in 3-5 days. When our application was denied we asked him who we needed to speak to about getting our refund processed. He gave us 2 names and a phone number to the main office. I have spoken to more people than I can count who have all said I would need to speak to someone else, taken my contact information and assured me someone would be in touch immediately. As I write this review I still haven't been contacted by a single sole from this company nor have I received a refund. I definitely would not recommend this property management company to anyone. This is just bad business.

Thank you for your inquiryOur records indicate that Ms [redacted] submitted one payment online through Rent Cafe and also had her bank issue a check to our Scottsdale officeBoth payments were processed and posted once receivedWhile we cannot mail back the check, a credit will be posted to her account for next month's rent

We profusely apologize to Ms [redacted] for the delay in receiving termite treatment at her home This was a perfect storm of communication errors, and we are actively working to resolve the problemOn March 25, immediately after receiving the termite remediation request from our resident, Progress Residential sent a work order to our vendor, Burns Pest Control, to address the termite infestation Unfortunately, our work order to Burns Pest Control was inadvertently sent to the incorrect department, so the resident was not contacted to schedule an appointment Ms [redacted] left a voice mail on April 1st for our Tucson-area director, Brandi, as Ms [redacted] describes, but again, unfortunately, Brandi was out of the office When she returned from vacation, Brandi called Ms [redacted] to follow up on the termite issue and apologized for the confusion and that if Ms [redacted] had not heard from Burns Pest Control by 3:pm that day, to call her back so she could further escalate to resolve the issue Burns Pest Control delayed in responding to Progress Residential and Ms***, because they had been attempting to contact previous management, MEB, not current management, Progress Residential As of this response, Burns has scheduled with Ms [redacted] to complete the terminate treatment on April We would like to additionally thank Ms [redacted] for bringing the termite issue to our attention

Hi ***. Thank you for your feedback. As you mentioned, each resident is given a Move Out Report that lists the duties that must be performed prior to vacating the premises. In this list you will find points about repairing/patching all nail holes and/or scratches, replacing an broken light... bulbs and landscaping. Per the attached photos, nail holes, crayon marks and scuffs were apparent on the walls. Additionally, we had to repair light bulbs and shrubbery. We would be happy to provide additional photos as evidence of these charges. As such, these charges will stand. Please note that his information is also included in the signed Leased agreement.

This branch we have been dealing with is located out of [redacted] They have failed to contact us many timesThere is not direct phone number to contact then office directlyOur back yard has been flooding for months and they just fixed it last monthIt took them months to change a light bulb and fix blinds they were suppose to fix on move inThey have breeched their own contract by not providing the amities for the neighborhoodI have gone months with out a replyPlease stay away from this businessThey do not care about the consumerThey say you can visit their office but once you make the hour drive you will find it is closed at on a Tuesday

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress ResidentialAccording to our records, this is a complaint over a holding fee of $After further conversations and review with MsJ [redacted] and Accounts Payable this complaint has been resolvedWe will investigate internally the breakdown of communication with the resident and holding fee, prior to this complaintWe ask that MsJ [redacted] would please remove her complaint due to the findings of the investigation

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress ResidentialWe regret Mr [redacted] is not satisfied with the communication from our Atlanta Office and being charged $late feeOn 4/6/our Scottsdale Office received and processed Mr [redacted] rent payment that was dated 4/1/As provided by the terms of Mr [redacted] lease, a late fee is charged for rent paid after the 3rd of every month, not the 3rd business day of every monthMr [redacted] has paid the $late fee and we have tried contacting him to communicate and explain the situation to himWe will investigate internally to determine where the breakdown occurred prior to this complaintIn addition, the Atlanta Office will address with Mr [redacted] the various ways of paying rentWe ask that Mr [redacted] would please remove his complaint due to the findings of the investigation

I applied and paid holding fees for a property located in Charlotte, NC the last week of MarchSomeone finally reached out to me about the status of my application a whole two weeks afterWe then discussed official move in dates and I was told to watch my email for my lease and breakdown of feesAfter never receiving the email and needing to adjust my move in date I tried to contact the original persons cell phone numerous times leaving messages every time and I never received any responsesI also tried calling the number listed on the website for the Charlotte office but was always routed to a central leasing office in another state that had no information on my approval or applicationThey also put in numerous messages for the Charlotte Office to reach out to me but I never received a responseAfter waiting around weeks with no response and my move in date being days away, I became irate and reached out to the field agent who showed me the house and left him a lengthy message about the very bad professionalism this company has showed and threatened to expose the company to Revdex.comI was then able to get some feedback with a promise that someone would call me backI have not heard from anyone yet but hope that by the end of day, I will have some resolution to this situationI would certainly not recommend this company to anyone in CharlotteIm not sure how every other state handles their clients but this city is totally UNPROFESSIONAL!!

If you are thinking of renting a house from Progress Residential DON"T! its a pure nightmare dealing with this company! I just went through a personal nightmare with this company, I had tried to rent a house in clermont, fl and They were a major hassle to deal withI should have RAN when I hit a first bad encounter with them but like an it, I kept dealing with them They had promised the house would be ready on 8/16/ guess what? they texted me saying house will not be ready until 8/20/ Like an it I didnt have an choice to say no but after dealing with so much hassle with them, why should I have to start the hunt againI sure wish I did! August came and I started to move in that house GUESS what? It was NO WHERE close being ready, I had a moving truck on the way so I had to cancel that and go after plan B Plan B was a very smooth ride and I sure wish I chose that after getting a first hassle from this company DO NOT RENT FROM PROGRESS RESIDENTIAL AT ALL, THEY ARE A PURE NIGHTMARE COMPANY DEALING !

I was at last able to open the files that were sent by the business but I do not wish to accept their response until they put in writing what the amount to be refunded will beOnce they do that, I will accept their resolution.Thank you, [redacted]

Thank you so much for reaching out regarding your concern with our home We take all of our residents concerns seriously and hope to be able to resolve your matters within our policies and procedures and subject to local laws and regulations Please bear with us as we address your concern and you should hear from one of our onsite representatives regarding your matter soon

We apologize that Ms. [redacted] feels this way. Per the Terms and Conditions outlined on the application, the application fee and the credit card service fee are not refundable. As such, we consider this matter to be closed.