Progress Residential Property Manager

While we sympathize with Ms [redacted] , information regarding the $holding fee is clearly listed on the signed Lease ApplicationWe've attached this portion of the policy for referencePer Progress Residential policy, once an application is cancelled the holding fee is non-refundable

How do the landscaping charges and touch up paint charges still stand? The house was had terrible landscaping to being with and the paint was not new when I moved into this houseThe so called "touch up painting" charge of $is invalid I provided proof that the paint on the walls was not new and had marks all over themI also sent proof of the landscaping which was none to begin withI was handed a yard full of dead leaves and no grassGave the property back with grass grown by meI have all the proof I need to show these and other charges are invalidI also have the email proof that I called regarding the landscaping and your service manager ignored my request for a phone call and or email responseI will appreciate if your company return my money in full and stop trying to pin all these invalid charges on my account

Hi, ***We're sorry to hear that you feel this way, however, we can confirm that the results of the mold test came back and the Health Department stated there were not any concerns at this timeOur team will continue to work with you on any concerns but no further action will be taken at this time

After reviewing our records, we have found that Ms [redacted] is not listed as a Progress Residential resident at the address provided and is not an authorized occupantWe are unable to determine any interest that Ms [redacted] has in the home As such, we cannot discuss resident-related matters with her as this would a breach of confidentially with our primary resident in the home We have reached out to our resident and the resident has no complaints We ask that this matter be considered closed

no one has reached out to me this week or last weekThe only email response I received was inaccurate on how to actually get my electric bill usageThat has not resolved any of my issues

Hi, Ms [redacted] It's my understanding that you have been working with our Assistant Portfolio Operations Director, Angela on this matterPer the attached email communication and documents, Angela has sent over your full ledger with an explanation of the charges and options for paymentIt is our understanding that you had a meeting slated with Angela for today at 12:p.mto go over this in person but you have chosen to cancel that meetingIf you would like to reschedule this meeting, please let us know

We do apologize for the confusionIn his email, Lance states that the Resident Relations Specialist would "discuss any concessions." This is not a promise of a concession, rather saying that the team would review to determine if a concession is necessaryGive that all repairs were made in a timely manner, a concession is not applicable at this timeAgain, we apologize for any misunderstanding

Hi, [redacted] Thank you for reaching outWe do apologize for this matter as we are working to align with a new pool vendorWe do hope to have your pool serviced soonIn the meantime, please do not add chemicals as this is prohibitedAdditionally, please note that you will not receive a concession for any outside pools vendors or the draining of the pool unless you have received written permission for your local team prior to doing so

Hi, [redacted] Per the Lease agreement, utilities must be placed into the resident's name by the first date of the Lease Term or a $fee will incurA letter was sent to your address alerting you of this situation and that the utilities must be transferred to your nameWhen the utilities were still not transferred, you continued to billed the feeOur Director of Centralized Operations will be in touch to discuss this matter furtherWe would be happy to resend instructions on how to setup utilities in your name

At Progress Residential, we judge ourselves by our residents’ experiences Our mission is to provide the highest quality service to our residents through professionalism, integrity, and responsiveness Our leasing team is experienced, knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make living in a rental home an easy and enjoyable process We regret that [redacted] suffered these issues and was not satisfied with her experience received when renting a Progress Residential home We conducted an internal review to determine why [redacted] ***’s experience was not consistent with Progress Residential’s high standards During this review, we interviewed our leasing team and thoroughly examined all communications with [redacted] *** Our assessment is as follows:Rent PaymentsIn our continued efforts to give our residents a first-class experience renting a Progress Residential home, we recently implemented a new online Resident Services portal to life easier for our residents Under this program, our residents can pay rent, request service, and contact us, all in one place All of our residents have received notice of the new online portal As of the date of this response, our leasing team is in contact with [redacted] to ensure that shehas the information and resources she needs to complete her registration for the new Resident Services portal Service and Related Issues [redacted] made a service request in June related to a noisy, unproductive air conditioning systemThe same day of the service request, the air conditioner was repaired and parts replaced, and the vents and ducts were checked There was no indication ofmildew, mold, or any similar issue The air conditioning specialist noted that there was moisture on the vents, which is common in the Houston area As of the date of this response, a contractor has been called to replace the plastic vents to metal vents, to help minimize moisture The contractor is working diligently to find a time that is convenient for [redacted] and her family They will re-check the vents and ducts for any indication of mold or mildew, and we will communicate any findings to [redacted] *** The roof has been checked and there is no indication of any leaks Pest and varmint control is the responsibility of the resident However, as a courtesy, we have contracted a pest control company to eradicate any pests and varmint in [redacted] ***’s homeWe regret that [redacted] ***’s experience was not the red-carpet experience that Progress Residential is known for We appreciate the continued opportunity to serve [redacted] ***, and to provide her ProgressResidential customer service and care so she can enjoy living in her beautiful, well-maintained Progress Residential homeProgress Residential hopes for a continued and positive relationship with [redacted] as we actively continue to assist her and resolve these issues We would appreciate [redacted] removing this complaintProgress starts here,Progress Residential Customer Care Team

At Progress Residential, we judge ourselves by our residents’ experiences Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness Our leasing team is experienced, knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process We regret that Mr [redacted] was not satisfied with his experience while renting a Progress Residential home We conducted an internal review to determine why Mr***s experience was not consistent with Progress Residential’s high standards During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and Mr*** Our assessment is as follows: Timeline of events: The holding fee charged to Mr [redacted] is refundable We have reached out to Mr [redacted] and have issued a check to refund the funds to him We thank Mr [redacted] for bringing to our attention and do apologize for any delays in refunding the deposit We regret that Mr***’s experience was not viewed as the red carpet experience that Progress is known for Again, we do apologize for any confusion or inconvenience We would appreciate Mr [redacted] removing his complaint due to the findings of this investigation and the charge being reimbursed

LIES LIES AND MORE LIES!!! The issue of my rent not being paid on time is DUE TO PROGRESS RESIDENTIAL'S LEDGER BEING INCORRECT AGAIN! LET'S BE CLEAR, I am not trying to make a partial rent payment I am am trying to pay ONLY WHAT I OWE! I am very aware of my lease agrrement and it's terms Obviously, no one bothered to look at my current and/or previous account detail before they responded with this lame response and they would not have addressed me as [redacted] when my last name is [redacted] !Please see attached showing why my rent was late August - their fault not mine These credits they are speaking of that were processed, were originally submitted in July and not applied until last monthNext response, how about there be a little effort put into it Lets actually go back to the last two months and do the math and then come with a response that makes sense

Thank you for your feedbackAfter reviewing Ms [redacted] ' file, we have reversed the Notice to Vacate to days so that the Lease agreement policy is fulfilledWe have also submitted an additional refund of the days termination feeThe carpet cleaning charges will stand per the Lease agreement A copy of the invoice is attached

Since our move in, we have submitted different work request due to repetitive issues Progress Residential informed of the following: Master bathroom shower head has a water leak continuous water dripping - Maintenance serviced, ISSUE not resolved by Resolved Master bedroom- Carpet with extreme smell of Pet Urine and fleas (Kristina Greer informed nothing could be done, this was considered cosmetic issues! So therefore we, as new tenants had to expense a deep carpet cleaning)- ISSUE not resolved by Progress Guest bathroom toilet valve flapper- causing tanker to not fill and continuous water to run- Maintenance service, (2nd request, finally resolved) Property AC unit,- Contract company came out on Three different occasions and still to date we experienced an entire weekend without A/C Our children and I have suffered more than a week with no cool A/C in the home with Texas 96-degrees weather!!!!!!!!! As new tenants,we are extremely unhappy about the service we have receivedNot to mention Pet urine, and fleas in the home that we are having to expense the cost of cleanliness Very un sanitized!!! I am request for the property to be exterminated immediately!!!!!!!!!!!!! We have experienced the worst with Progress Residential This has become a greater problem for us only to live in the property for days and have all of these issues!!

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness We regret that Mr [redacted] was dissatisfied with his experience thus far with Progress ResidentialProgress Residential was given the opportunity to research Mr [redacted] complaint, and Management has successfully spoken directly to Mr [redacted] and have resolved his issues This complaint can now be closed as it is resolved

Hello, Thank for your feedbackWe have reattached all documentation of the notices that were sent out from the HOAAgain, these are for sod, a car in the yard and personal items in the yardEach were sent to your addressWe apologize that you may be upset, however, Danica has been working diligently to communicate with you on the charges, the due dates and how to remedy the issueAs such, the charges will stand

Hi ***Thank you for your feedbackAs you mentioned, each resident is given a Move Out Report that lists the duties that must be performed prior to vacating the premisesIn this list you will find points about repairing/patching all nail holes and/or scratches, replacing an broken light bulbs and landscapingPer the attached photos, nail holes, crayon marks and scuffs were apparent on the wallsAdditionally, we had to repair light bulbs and shrubberyWe would be happy to provide additional photos as evidence of these chargesAs such, these charges will stand Please note that his information is also included in the signed Leased agreement

Hi, [redacted] After looking into this matter further, we can confirm that after an initial dispute with our Accounting team the resolution document was signed by youWe've attached that for your referencePer the resolution document, once it is signed the dispute is considered resolvedPlease let us know if you have additional questions

I see the whole response was focused on the A/C which was one of the problems It's the fact that we are promised things on the first day we moved in that were not honored Then it took almost days to get our A/C fixed while the temperatures in the house were above I know this happened because there was a break down in communication which is not my fault This is very unacceptable I would like some type of pro-rated rent because my wife and I signed a yr lease so I will be paying $30,in rent and after being in the house for only two months if this is what I have to look forward to it's going to be a long years Just too recap why I wrote this complaint in the first place:Tried several times to view the property and always got excuses from the realtor who was suppose to show itMove in date and time scheduled for a.mrealtor did not show up until 11:a.mRent was short because poor software management It's not my fault the software was not updated when I set up my auto payCould not get in contact with a supervisor or broker and had to wait to be connected for almost 40minand numerous times sent to different customer service repsTook days to get my air condition fixedSo the simple statement about the A/C tech is not going to cut it

Excellent, we will be sure to have Jake reach back out with his findings