Progress Residential Property Manager

Thank you for your responseAfter further review, we can confirm that notice to vacate was given on Septbut not entered until SeptAs such, we will be giving a credit a $to Mr [redacted] on his ledgerThe remaining charges will stand as this still was not a full days noticeAdditionally, Mr [redacted] received move out instructions that state all nail holes must be patched prior to move outAs the photos show, these holes were not patchedPer the letter, any nail holes will be painted at the renters expenseMr [redacted] received, signed and returned this form to our officeThese charges will stand as well

I have sent in a dispute to PRThey have gave partial credit for carpet cleaning Which should of been provided in full I provided them with receipt from [redacted] the clearly shows the carpet was professionally cleaned I also attached a copy of the original move in inspection that was completed during initial move inI was not provided a move out inspection that supports the deductions taken on 10/18/I clearly attended with their inspector on 10/18/where their inspector authorized me to leave with out providing me with any paperwork documenting these fraudulent reductions I did not sign off on any reductions I was not aware of any reductions by the inspectorShe clearly stated to me that they house was in perfect condition and a full refund would be disbursedI ask for a statement in writing and she stated it was not needed Also I attached a copy of a Lowes receipt that shows I purchased a gallon bucket of paint and supplies and completed the touchup painting throughout the homethe picture I attached of the walls and carpet was showing the carpet before its finally cleaning and condition of the walls throughout the home I have still not be given a detail breakdown of how the final utilities were processed there no way I used in utilites in a month time frame on the utilities

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress ResidentialAccording to our records, this is a dispute over service requests being dealt with in a timely mannerAfter further conversations and review, we have installed MrC [redacted] oven and will continue to monitorWe will investigate internally the breakdown of communication with the resident and service requests, prior to this complaintWe ask that MrC [redacted] would please remove his complaint due to the findings of the investigation

We apologize if Mr [redacted] feels there was a miscommunication on behalf of Progress ResidentialWhen applying online, the applicants are requested to review and acknowledge that they have read and understand the conditions of application The Leasing Policy clearly identifies that utilities are in the landlord’s name and handled through Conservice Mr [redacted] willingly signed and submitted this applicationAdditionally, per the Terms and Conditions listed on the application, the $holding fee is nonrefundable unless an application is not approvedMr [redacted] ’s application was approved and the home was taken off the marketMr [redacted] decided after the fact that he wished to terminate the lease

Hello- The only violations I received from Progress Residential for sod were on April 6th- A Violation Notice and on one of the last lines it states if this matter is corrected then no further action is requiredWe did purchase sod on 5-and a bank statement picture, of them were sent to progress residential as I had purchase sod at the local [redacted] in ZephyrhillsThe other sod nitice I had received was on March and that was a courtesy reminder letterBut according to Danica the notice was placed on my account of $on April 6thThat notice was emailed to me on April 19th, where I had emailed Danica on April 19th asking if I was allowed to place sod as we were very dry and I wasnt sure if I was allowed to water new sodI received an email reply on May 1st and then purchased Sod on May 14thI had also emailed Danica a copy of a receipt for fertilizer purchased on April 19th to help the grass.I had not received any other notices for sod or emails about the matter so after placing the sod on May 14th I had believed the matter was doneI didnt hear anything about the sod and the violation being placed on my account from Danica or Progress Residential until July when Danica emailed and asked if we had replaced the sod and I replied with the fertilizer receipt and the bank statement receipt because the original receipt was ruined with getting the sodI feel as though someone dropped the ball at Progress Residential and didnt notify me that I had another violation, because any one with common sense would go out and spend to or dollars on more sod if need be rather then risk getting $violation.The HOA company had told me that they had sent out sod violations in May, in June and more in JulyI have spoken to several friends and also the HOA, they send out violations for each thing they notice, they receive money for each of the violations they send out

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress ResidentialAccording to our records, this is a complaint about move out charges and late feeAfter further review and communication with Ms [redacted] , Progress Residential collected the sufficient funds for move out charges and late fee from Ms [redacted] ’s security deposit based on our policies and proceduresProgress Residential will investigate internally to determine where the breakdown in communication with Ms [redacted] occurred prior to this complaintWe ask that Ms [redacted] would remove her complaint due to the findings of the investigation, and outcome

Thank you for submitting your complaint to us regarding your concerns We are currently working with a member of the local site to address your concerns and will reach out to you regarding the issue as soon as we are able to resolve your issue We take all of our resident concerns seriously and hope to be able to resolve these matters within our policies and procedures and subject to local laws and regulations Thank you for your continued patience

Hi, ***We're sorry to hear that you feel this wayEstrella has sent you an email containing all images from your move-out inspection that support our decisionBased on these findings, the charges in resolution document are valid

We apologize that Ms [redacted] feels this wayThe Progress Residential team has spoken with her on three separate occasions during the month of September to resolve the issue she experienced with the Rent Café systemWe have also verified that she will not be late charged a late feeAt this point, we consider this matter to be closed

Ms [redacted] 's ledger reflects all of the charges to her account and is attached for reviewWe apologize if she feels there was a miscommunication with our team

Thank you for your feedbackBased on the photos provided, we are working with the HOA to remove the violationPlease continue working with our team to determine if new sod is necessary

Our assessment is as follows: Timeline of events: Progress Residential left Mr [redacted] a voicemail on 10/29/to advise him of his balance that was due Mr [redacted] called our customer care call center and submitted a request to have a leak at his property fixed At that time Mr*** also requested reimbursement for an inflated water bill due to the leaking A voicemail was left for Mr [redacted] advising that Progress Residential will need documentation including bills prior to the excessive usage, the inflated bills, and bills after the issue was resolved to determine if the reimbursement request was valid and approvedWe show the work for this issue was completed out on 11/9/ As of 3/11/2016, Progress Residential has not received all the necessary documentation from Mr [redacted] to complete the research Mr [redacted] initially advised Progress Residential that he sent the backup documentation to the incorrect email address Mr [redacted] did forward a few bills shortly thereafter, however, he was advised additional bills are needed to complete the research process Late Fees: Mr [redacted] was assessed late fees due to the fact the November rent checks were not received until after the 3rd of the month Per Progress policies and procedures, rent is due on or before the 3rd of the month to avoid any late fees or penalties Progress Residential sent Mr [redacted] an email on 2/5/advising of the fact that rent had not been received and providing the local office address, hours, and weekend building hours to drop off payment Mr [redacted] came to the Progress Residential office on 3/4/which was past the due date for rent Mr [redacted] did not have the full rent, month to month fee, late fee, and had a personal check at that time, therefore Mr [redacted] was advised that his check was not able to be accepted Mr [redacted] was informed what was needed to avoid any additional fees or processes going forward Tell us why here

We apologize that this issue has taken more time than expected to completeOn July 18, 2016, Progress Residential received notice of a window leak (non-emergency)A technician was sent out to determine the scope of work and time needed to make repairsProgress Residential has since been in contact with the resident and a repair date of August, has been set

As mentioned, we would be happy waive the fee if the proper documentation is providedPlease attach this documentation to your claim or submit to [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress ResidentialAccording to our records, this is a complaint over service requests being dealt with in a timely mannerAfter further conversations and review, we have fixed Ms [redacted] s A/C and will continue to monitorWe will investigate internally the breakdown of communication with the resident and service requests, prior to this complaintWe ask that Ms [redacted] would please remove her complaint due to the findings of the investigation

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness We regret that Mr [redacted] was not satisfied with his experience with Progress ResidentialWe were given the opportunity to research Mr [redacted] complaint and we have spoken directly with Mr [redacted] and have resolved his issues

Thank you for your inquiryOur records indicate that several attempts were made to contact [redacted] regarding her proof of income to ensure that she could afford the homeAfter we did not hear back, the application was canceledWe did offer to transfer the holding fee to another Progress home within days if proof of income was providedPer Progress Residential policy, once an application is cancelled the holding fee is non-refundableSince this is a claim that arises out of the contract between the customer and Progress Residential, we do not believe that portions of this complaint are appropriate

I did not write Progressive Rental a check, I paid with a credit card so their argument is not valid It should not have taken days to process a refund for a credit card because the funds were withdrawn from my account the same day I sent the application If I was denied on 3/2/16, the refund should have been processed that day or the next and been applied back to my credit card Regardless of whether they wanted to wait the ten days or not, they still should have returned my phone calls when I called I should not have had to call times and write a complaint to Revdex.com to get a response from them They say they have issued a check, but I have yet to see one Maybe when I actually get the check, I will remove my complaint

Progress Residential is a terrible companyI rented a home from them near Atlanta, GAI'll make this review short and to the pointI found a home, it needed few small things that I could tell but it appeared niceWell between the application, fee, and rentBasically within first month I gave them dollarsYet, when I moved in the home was dirty, the AC was broken, the dishwasher flooded the kitchen, the yard is full of trash (such as batteries, plastic cups, toys), and the house is full of 1.5-inch spidersI can barely stand to look at this place, if I could afford to I would fight this company and get my money back and out of this home