Progress Residential Property Manager

Hi, [redacted] Thank you for your messageWe encourage all residents to be present at the time of their move-out inspection to discuss chargesAfter reviewing the property, the attached ledger states that charges were due for landscaping, painting, and various other damagesAdditionally, we've attached a copy of the move-out form with charges further broken down

We apologize if Ms [redacted] feels there was a miscommunicationThe lease application that was signed and submitted by Ms [redacted] states the terms and conditions on lease requirements, including legal disputes and pending ligationUnder these circumstances, a refund cannot be granted for a denied application

LIES LIES AND MORE LIES!!! The issue of my rent not being paid on time is DUE TO PROGRESS RESIDENTIAL'S LEDGER BEING INCORRECT AGAIN! LET'S BE CLEAR, I am not trying to make a partial rent payment I am am trying to pay ONLY WHAT I OWE! I am very aware of my lease agrrement and it's terms Obviously, no one bothered to look at my current and/or previous account detail before they responded with this lame response and they would not have addressed me as [redacted] when my last name is [redacted] !Please see attached showing why my rent was late August - their fault not mine These credits they are speaking of that were processed, were originally submitted in July and not applied until last month.Next response, how about there be a little effort put into it Lets actually go back to the last two months and do the math and then come with a response that makes sense

This was a horrible experience for us leasing from Progress ResidentialI wish we would have seen all the NEGATIVE reviews on here as well as all plus NEGATIVE reviews on [redacted] Not one person has had anything positive to say about Progress Residential and all the complaints and reviews are similar in natureThat alone is very alarming to know that this company is still operating and still out to get money and money only from its consumersIt is also ironic that their responses to complaints on here are the exact sameWe paid an $1,deposit when we moved into our homeNow, I have heard of people not getting their deposit back for various reasons, but being sent a bill a in the mail stating you owe them $1,is absurdFirst of all, they said that we did not pay them the last months rentWe sent them our bank statements and the confirmations we got on their end to verify that we didMight I add we were never late or behind on rentThen they said we owed them money for replacing the fridge, which totaled around $There was never a fridge in this house to begin with and we showed them our proof of purchasing one when we moved inThey sent us a revised bill totaling now around $for "general cleaning"Might I add we cleaned this house from top to bottom when we moved out and had the carpets professionally cleanThis is not our first bout with renting, so we know what to expectWe are VERY clean people, so it was not a hard taskThe e-mail they sent me stated they had to clean the fireplace which we never used, the top of the kitchen cabinets, and drawers which is how they came up with the "$350" general cleaning feeThat is ridiculous and essentially taking money from peopleThat is what the $1,deposit it supposed to coverWhen we moved in we also had a leak from the AC that created a constant drip at our front door that grew rust and moldThey NEVER bothered to come fix it after making multiple calls and work ordersThe maintenance man came out one day when it was raining and TEXT us saying "it is the rain that is causing this." What an incompetent response and a lazy excuse to not do your jobThis company changed names THREE times while we were renting from them and I guarantee it was to avoid lawsuits and the bad reputation they are making for themselvesAfter going back and forth with them about the money we supposedly owe for them cleaning the house and not being able to cover "general cleaning fees" with our deposit money, I told them I was hiring a lawyer for their incompetent practicesThere is a reason they are not Revdex.com accredited and a reason why they have disgruntled rentersThere are numerous red flags with this companyI advise future renters to stay far from them, however, they are likely to change their name within the next few monthsThis company does not care about its tenants, just their moneyTheir company is not what it stands forAll communication was through e-mail or textThat alone is enoughStay away from Progress Residential and the many names it will change to

Thank you! Our team has sent over a resolution document with the new amounts that will be refundedPlease sign via DocuSign at your earliest convenience

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness The Senior Portfolio Operations Director has spoken to the resident and confirmed that contractors were out on site last week to start work on all outstanding issues We can also confirm that all outstanding issues have been resolved Senior POD confirmed that the resident is happy with the work completed, and all concerns have been handledThis complaint can be closed as it is resolved

Mr [redacted] , We appreciate you for reaching out to us to resolve your issues and apologize for any inconvenience this may have caused We have reached out to our onsite reps to help with the issues to see if they can help resolve the issue We take all of our residents’ concerns seriously and hope to be able to resolve these matters within our policies and procedures and subject to local laws and regulations Thank you for your continued patienceThanks

We are sorry to hear about the extended time it took for our representative to respond to your service request This is an unfortunate event and we understand that it was inconvenient for you Our goal is to complete service requests and address resident concerns in a timely fashion It is our understanding that the spring for the garage door has been replaced and your garage door is in working order now We do appreciate your residency and our local Portfolio Operations Director will be reaching out to discuss these concerns with your further

As I previously stated, The Company was misleading about information regarding the property We reached out to Progress through email and phone multiple times with no response I have a plethora of emails that I can provide to prove that we reached out on multiple occasions with no acceptable response Again, the pet fee was never communicated to us before we had put the deposit on the house We found out about this as we were signing the lease and were told that the deposit was non refundable if we were to move to another location Additionally, your agent Catherine C [redacted] , verbally communicated to us that the residence which we applied for had access to the community pool Regardless of if she did this intentionally or from being uniformed, the responsibility resides with her and she is a representative of Progress Residential and both should be held accountable for this misrepresentation Additionally, We had requested that a door in our house which did not close be fixed upon our move in inspection on 8/3/and this has still not been resolvedAlong with account payment information that has been incorrect on their website for the past months for which we have been charged late fees and we were told that this was going to be fixed by September 1st After a phone call with the local representative this week, we were told that it should be fixed by October 1st It seems that the company is poorly managed and from our experience the customer service has been terrible

Hi, ***Thank you for your feedbackAfter speaking with the HOA, we can confirm that the yard does need to be reseeded and soddedAs such, this falls under our responsibility and we will schedule a vendor to address the issue in the next weekAdditionally, we will review all violations to determine if a concession is necessaryYour Property Admin will be in touch with further details.In regard to the spa, we've determined that the previous owner cemented a portable spa into the groundAfter consulting with our vendors, we cannot find a way to repair the unit given this matter as it is not meant to be used in this fashionYour Property Admin will also speak with you about having our team remove the spa entirely without cost to you or leaving it be in the current condition.We apologize for all inconveniences and appreciate your patience

We apologize for the inconvenience regarding your complaint but we are working diligently with the onsite staff to make sure this issue is resolved according to our policies and procedures Once there is a resolution in place someone from our local office will be reaching out to you regarding your concerns.Thank you

Hello, We're sorry to hear that you feel this but are happy that the final resolution document was signedThank you for working with us on this matter

At Progress Residential, we judge ourselves by our residents’ experiences Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness Ourleasing team is experienced, knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process We regret that Mrand MrsO [redacted] were not satisfied with their experience when attempting to obtain further information on renting a Progress Residential home.We conducted an internal review to determine why Mrand MrsO***’s experience was not consistent with Progress Residential’s high standards During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and MrsO*** Our assessment is as follows:We show that this application was submitted online Unfortunately, due to a system change around the time the application was submitted, the online application was not viewed in a timely manner The online application was viewed on October 5thby the leasing team As soon as the application was viewed, the leasing team began to work on the application immediately with the O***’s Realtor They were approved and informed on October 9thAt that time the O***’s indicated they were not interested in the home anylonger and would like the application fees refundedWe apologize for the delay in response and have since worked to correct our system so that this does not occur again in the future We believe refunding the application fees is a fair request due to the internal issue on our end and delay in responseWe will work with our accounting department to have the amount refunded.We apologize for the inconvenience We would appreciate the complaint being removed due to the findings of the investigation and agreement to refund the application fees due to a systematic issue on our end

MrG***, Thank you for your email regarding the issues that you have experienced with our Indianapolis office We are working diligently with the office to get your issue resolved as our policies would allow Someone will be contacting you soon to discuss the options that are available to youThank you

The message sent is not accurateThe last communication received by me was with Cheryl L***This was a phone conversation where she said that because the combined income between my mother and I would require a co-signerAfter I told her we didn't have one, she told me our application would be deniedAt no time did she or Ms L [redacted] tell me that the holding fee would not be returned

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential According to our records, this is a dispute about the return of security deposit fundsAs provided by the terms of the lease and local law, the residence security deposit was charged for damages to the propertyAfter further review, we found the conversation/email that Ms*** mentioned in her complaint, in which a Progress Residential former employee incorrectly informed Ms [redacted] that they would not be responsible for damages at move out Although this former employee was incorrect in stating this to Ms***, we will honor the former employees promise and refund the security deposit to Ms*** We would appreciate Ms [redacted] removing her complaint due to the findings of this investigation and outcomeTell us why here

I am sorry it took so long to get back to youThe company gave me days to move and I have been busy making it happenThe response from the company was that they were not able to do the repairs in a timely manner and therefore felt it was in the best interest of both parties to terminate the leaseThey refused to advance me my $deposit to moveI had to take out a personal loan to move and as of today I still have not received my $or any compensation for what I've been throughBelow is a list of the items that were not repaired as of Aug 4th when I left.-Nest and remains of live and dead chimney swift birds-Damaged fireplace allowing access to the outside-Uncovered Chimney Cap-HVAC Not distributing Air on the upstairs level-Tree roots into septic system causing plumbing issues-Refund of water bill due to plumber coming out and running water for over an hour to assess the degree of the sewage damage-Dry rotted wood on window paneling due to carpenter ants-Carpenter Bee damage to front porch -Replacing of damaged window screens in multiple windows [redacted] ***, MBA

Our assessment is as follows: Policies and Procedures: Progress Residential’s policies and procedures are developed and maintained to ensure that all residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential Per Progress Residential policy and procedures, refunds for denied applications where the prospective resident made payment by check require business days before a refund can be submitted This is done to ensure the payment made by the prospective resident clears the bank before a refund is completed Timeline of Events: Ms***’s application was denied on 3/2/ As of 3/17/the check has been created and sent out to Ms [redacted] via certified mail We regret that Ms***’s experience was not viewed as the red carpet experience that Progress is known for Based upon our investigation, the refund check has been issued within the business day time frame We would appreciate Ms [redacted] removing her complaint due to the findings of this investigation and deposit being reimbursedTell us why here

I had to get my attorney involved with this property management company to finally come to a resolution The track record of the company changing its operating name often is a reflection of the company trying to shield itself from the complaints of numerous previous clients that I have found online In the future I would suggest that this company take customer service serious and not outsource their customer service to a company that is not directly in communication with management as complaints like the one had usually never get properly relayed to the correct channels I am just glad that I no longer have to deal with a this lack of professionalism and I will stand by this statement

Beware of renting houses from this company! We rented from Crye-Leike realtors in Olive Branch, MS, who subsequently transferred our lease to Progress When it came to move-out time, we left the house in pristine condition It had been cleaned by us, then professionally cleaned as well inside and out, and we had pictures to prove it The gardens were in perfect condition as well We spackled, sanded and painted the nail holes in the wall The appliances looked like new, as did the floors and the bathrooms The ONLY thing less-than-perfect were a few dings on the paint from the movers, which according to our Crye-Leike lease were considered wear and tear In addition, Mississippi law states that minor paint dings are the responsibility of the leasor, not the leasee This was also stated in our contract Our lease was over April 14, 2016, and we did a turn-over and inspection on April 18, which was in accordance with our lease's provision for a 4-day grace period Imagine our surprise to receive a letter from them stating that not only would we not get our $deposit back, but they were going to charge us an additional $for "pro-rated life expectancy of the paint" (although they admitted they were not planning to repaint it) and "month-to-month rent" of five days (between 4/and 4/18??) even though our lease gave us a 4-day grace period When we tried to discuss it with "Trey", we were told that we needed to be familiar with our lease, and we were not going to receive any adjustments We finally realized that Progress was trying to enforce the standard Progress lease, but we had not signed their lease but rather the Crye-Leike lease We tried approx15-times to call him, but he would not return our phone calls So, we decided to go to small claims court While in the parking lot, we decided to try one more time to reach Trey, so we told the receptionist we had questions about our move-out statement and we were recording the call Coincidentally, Trey was suddenly "available." We finally told him he was looking at the wrong lease, and gave him one last chance to agree to return our deposit He refused So we went to Small Claims and won a judgment against them Not to my surprise, Progress has passed the deadline given by the judge and has not paid the judgment DO NOT DEAL WITH THESE PEOPLE! Since this has happened to us we have heard many many horror stories about how they abuse their renters on move-out