Progress Residential Property Manager

Hi, ***Thank you for your feedbackOur local team visited your home yesterday and discovered that the spa is considered a "portable spa" which we were unaware of previouslyAs such, finding a vendor to complete the repair is difficult and we are looking into the options. Additionally, we
have reached out to your HOA to better understand the fines and the terms to become compliantWhile at the home, we found several current issues that may be resulting in the HOA finesThe items included the shrubs needing trimmed back (resident responsible), front beds need re-mulched (resident responsible), metal trash can visible from the street (resident responsible), leaves need to be raked in front yard (resident responsible), and tall palm trees need fronds cleaned (Progress responsible)As this is an ongoing issue, we are working diligently to resolve the matter but will need further clarification from the HOA

Hello, Thank you for working with our team on this issueIt appears that our Service Director has called you twice to schedule a repair time, but the call went to voicemail and the inbox is fullPlease give him a call back at ###-###-####

Hi, ***We do apologize that you are not satisfied with the resolution, however, after comparing the moinspection with the move-out inspection, all charges listed in the resolution are finalOut Account Services team has provided both pictures and invoices with receipts as further
justificationAs mentioned, the final agreement does include a $refund for the carpet cleaningWe certainly hope that you will sign the resolution document

Thank you so much for reaching out regarding your concern with our home. We take all of our residents concerns seriously and hope to be able to resolve your matters within our policies and procedures and subject to local laws and
regulations. Please bear with us as we address your concern and you should hear from one of our onsite representatives regarding your matter soon

We appreciate your feedbackOur records indicate the we received an initial work order for one burner on the stove being outOur tech was sent to the home and ordered a replacement partOn 1/we received a request stating the entire stove was not working so our Service Team promptly ordered a new stoveWhen the new stove arrived, our tech attempted to deliver but it was refused because the color was black and all other appliances are stainless steelWe then ordered a stainless steel stove that was delivered on 2/We would be happy to issue a $credit due to the inconvenience

I was renting with one company and Progress Residential took over I have been at this address for TWO yearsThey have changed my utilities out of my name without my knowledge or consent nor was I given the option toLeaving me either behind, paying multiple bills or reestablishment (and possibly cancellation) fees When I call to get answers, it takes weeks to get a response and that's after calling and emailing everyone in the office/company All I get is I'm sorry you're frustrated I wish I could leave without penalty! I hate this company!!!

We apologize for any inconvenience that Ms*** experiencedThe resident has received compensation for the inconvenience, and we consider this matter resolved

While we understand the conditions for Mrs*** terminating the Rental Agreement, the military relocation orders were not provided upon giving notice for termination which is required under the SCRA and Progress Residential policy

Progress Residential appreciates and values Ms***'s feedback, but want to assure Ms*** that Progress Residential works very hard at providing quality customer serviceProgress Residential is sorry that Ms*** doesn't agree with the outcomeProgress Residential thanks Ms*** for her cooperation and patience! Progress Residential wishes Ms*** the best

Our staff stayed in contact with the applicant before and throughout the duration of his applied status. Even though the applicant applied for the wrong home, he was transferred to the desired home he requested. Transferring applications is a process and does take time. The
processing of an online ACH payment can take 7-days to clear an account, depending on the financial institution, and considering the transfer of an application was thrown into the process this also contributed to the time for adjusting the application to the correct home Once the application was transferred the applied home was taken off the market so no person could have applied for this home during this time period. Progress Residential Las Vegas staff has confirmed this was done in a timely manner consistent with our policies and procedures. Per the Progress Residential application the applicant consented to, these policies and procedures there by being held to the standards for said application. We are sorry for the frustration of the applicant, and that the transfer time was not to the applicants ideal standards. Even though it was not due to an error on our part, or part of our policy to refund him his money due to him selecting the wrong home, we are striving to provide him with excellent customer service by allowing him to cancel his application and receive his holding fee and application fee back. Attached are the terms of the holding fee for reference The full $was refunded and received by the applicant on 8/8/in the Las Vegas office. This issue is resolved

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and
for the protection of their best interests and those of Progress ResidentialAccording to our records, this is a dispute over our holding fee of $On 4/28/Ms*** applied for a home and paid the holding fee of $to take the home off the marketOn 5/2/our Lease Admin team approved her applicationThen on 5/16/Ms*** cancelled her lease on that home and transferred the holding fee to a new homeMs*** was then approved for the new home on 5/16/After further review, Progress Residential has issued a refund of $for the holding fee back to Ms*** on 5/24/We will confirm, communicate and honor the refund and will investigate internally the breakdown of communication with the resident, prior to this complaintWe ask that Ms*** would please remove her complaint due to the findings of the investigation

Nope An offer for no rent increase was made by Progress residential and they are going back on that offer They insist on proof that an agreement was reached How can there be an agreement if Progress doesn't respond to communication attempts ?

THis is just crazy I did not submit payments on purpose I am a single parent with a son to feed and bills to be paid neither if which can be done as Progress has refused to refund their over payment I don't know any one who has an extra to pay out of one check if they cares about anything other than money , they would refund the money That's what an organization has an accounting department OT os nothing but pure corporate greed and unethical business practice in my view chant wait until the lease is up I don't enjoy dealing with corporate crooks I hope they sleep well at night Shaneful !! God is watching you !!

Hello, We apologize that you feel this way as our team has reached out numerous times to contact you and has even spoken with Mr*** twiceBased on these conversations, you would receive a credit to your water bill as the decision to drain to the pool was made by our team

We do apologize for the lack of response and will be conducting an internal investigation to determine why the messages were not returned. We will be reaching out to Ms*** directly to provide her with the tracking information on the refund check that was created and sent 3/17/so she can track the progress of the refund

On Thursday, July 14, *** *** *** (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioningAn HVAC vendor was assigned the case that same day and scheduled an appointment with the resident for Friday, July After the appointment, Progress Residential was informed by the vendor the unit was repairedOn Monday, July 18, the resident’s daughter (***) called the Progress Residential office with notice that the unit was not coolingThe Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairsThe resident was offered cooling units to be placed in the home but she declinedThe following day the repairs were made and Progress Residential was informed that the A/C unit was fixed.While we apologize that Ms*** feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter (***) each step of the way to fix the issue in a short time frameAdditionally, the resident was given a $concession to their account as a courtesy for the problem with the electric billProgress Residential considers this matter to be closed

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness We regret that Mr*** was
not satisfied with his experience with Progress ResidentialWe were given the opportunity to research Mr***’s complaint and have spoken directly with Mr*** and we have mutually agreed to issue a $credit to Mr***

The business’s response was nothing more than the emails Ive already received from them, again no communication for the company to have a human conversation with hopes to come to a resolutionAgain also taking no responsibility on their error of giving me incorrect information to set up utilities upon move in.*** ***

Thank you for reaching outOur records indicate that Demetrius did state the month to month fees would be credited back to the ledger once a new lease is signedHe has reached out to the local market to receive approval on the requested month leaseWe still need the requested documentation in
order to move forwardPlease send this directly to Demetrius or to ***@progressresidential.com

We are not able to comment on this as this is currently pending legal action