Progress Residential Property Manager

We apologize for any inconvenience experienced by Ms***Unfortunately, her roommates did not complete the necessary paperwork to have her removed from the Lease agreementUnder the agreement, all roommates qualified for the home togetherIn order to be completely removed from the
Lease, her roommates were instructed by our Leasing team to resubmit the paperwork needed to be re-qualified without Ms***On February 13,our Leasing team made one final attempt to acquire this paperwork by calling an leaving a voicemailThis call went returned. In this case, the charges cannot be reversed because Ms*** was still considered a resident

Fortunately, each resident receives a helpful move-out form with instructions on what should be taken care of prior to leaving the premiseWe have attached the scope of work for repairs that reflects the charges

I reject the response of Progress Residential to resolve this complaint for the following reasons1) $Fee for painting of wallsResponse: In the lease, no definition of wear and tear is givenThe pictures represent wear of tear of walls and not damage to the wallsThe Company's inspector stated that when a portion of the wall needs to be painted, all the of the walls must be paintedReject: $Fee for painting of the walls
2) Fee for failure to give advance notice of more than daysAn initial notice was given to Progress Residential on August 25th regarding my intent to move-out, however this was delayed when the company had to review my complaint about the condition of the carpet when we moved inThe initial move out inspection list including me professionally cleaning the carpetHowever this was revised to omit this procedure and the new move out inspection list which required me to only vacuum the carped upon my departure was sent on September 9thThis was signed and returned back to the company on September 13th Reject: $Fee for failure to give advance notice of more than days

We regret that Ms*** was not satisfied with her experience while renting a Progress Residential home. We conducted an internal review to determine why Ms***s experience was not consistent with Progress Residential’s high standards. During this review, we interviewed our leasing team
and thoroughly examined all communications between the Progress Team and Ms***Our assessment is as follows: Timeline of events: We show the reimbursement check was sent out to Ms *** on 1/8/2016. USPS attempted to deliver the check multiple times unsuccessfully, the last delivery date was 1/19/2016. A notice was left by USPS at that time as no authorized recipient was available to take the delivery and requesting re-delivery. If the item was unclaimed by 2/3/2016, USPS would return to senderUnfortunately the only address we had at that time was the address listed in California. Progress Residential has since put a stop payment on the check and reissued on 2/9/2016. The check will be resent to Ms*** at that address listed in this complaint. Progress Residential will also reach out to Ms.*** to determine who she spoke to regarding the status of this check as outlined in her complaintWe regret that Ms***’s experience was not viewed as the red carpet experience that Progress is known for. Based upon our investigation, the check has been stopped, reissued, and sent over night to the resident at the address requested. We do apologize for any confusion or inconvenience. We would appreciate Ms*** removing her complaint due to the findings of this investigation and all charges being reimbursed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, Thank you for reaching outUnfortunately, we do not have details surrounding your move out charges as this has not taken place yetOnce you have vacated the home and a move-out inspection is performed, our team will be in touch regarding any monies to be taken (if any) from your deposit
That said, we would be happy to help resolve any disputes that you may have with these charges

Hello, Thank you for bringing this to our attentionBased on our findings, we have agreed to reverse the late fees, garage remotes and landscape chargesWe would be happy to resolve the insurance matter provided documentation is sent to ***We look forward to
receiving this information

Thank you for your feedbackAs your Lease Agreement states, final utility charges are charged when you give notice of your intention to vacate, with an estimation of the charges through move-out based on prior usageIf your actual usage is lower than the predetermined amount, then you will be
reimbursed accordingly. Please contact your local property management office so they can explain and assist you with payment

I already sent the photos and never got a responseThe HOA
is not to blame the violation is correct because YOUR CONTACTORS left stucco in pieces of my grass now my grass WILL NOT GROW IN THOSE AREAS!!!!! Why is that so difficult for you to understand?!!? Replace the Sod and the HOA issues will be over!!

According to our records, the resident notified us of the air conditioning unit not functioning on two separate
occasions during the month of AugustThe first time, the repair was made within one day. The second repair required a part to be ordered, so it took nine days to repair. The resident has received compensation for the inconvenience, and we consider this matter resolved

Hi, [redacted]. We apologize if you feel that there was a miscommunication with our team. Our records indicate that mold was not found in the home and that all repairs have been made. Please let us know if you have additional questions or concerns.

Thank you for your feedback. Attached is the latest communication you've had with our team in which your final charges are detailed. We're sorry to hear that you are not pleased with the final resolution.

Our records indicate that Ms. [redacted] received a credit of $511.50 on 12/20/2016 as her application was denied. Per the signed Lease application, convenience fees, application fees and taxes on these items are nonrefundable.

Hi, [redacted]. After looking into this matter further, we can confirm that after an initial dispute with our Accounting team the resolution document was signed by you. We've attached that for your reference. Per the resolution document, once it is signed the dispute is considered resolved. Please let us know if you have additional questions.

Hi, Ms [redacted]. It's my understanding that you have been working with our Assistant Portfolio Operations Director, Angela on this matter. Per the attached email communication and documents, Angela has sent over your full ledger with an explanation of the charges and options for payment. It is our...

understanding that you had a meeting slated with Angela for today at 12:30 p.m. to go over this in person but you have chosen to cancel that meeting. If you would like to reschedule this meeting, please let us know.

We do apologize for the confusion. In his email, Lance states that the Resident Relations Specialist would "discuss any concessions." This is not a promise of a concession, rather saying that the team would review to determine if a concession is necessary. Give that all repairs were made in a timely manner, a concession is not applicable at this time. Again, we apologize for any misunderstanding.

I paid my utilities every month in with my rent based on what the company told me there is no way humanly possible that my utilities are 829.00. I got that bill prior to moving out. This company is a scam artist and they rip people off at their expense. So if I paid what the company told me each month I don't understand. I am requesting some type of refund for utilities. There is no way I owe 1000 dollars.

Hello, Thank you for your feedback. Our Property Administrator has requested that you send over photos as documentation that the yard is being cared for. These photos will then be sent to the HOA for reconsideration of the violation.

At Progress Residential, we judge ourselves by our residents' experiences. Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.   We regret that Mr. G[redacted] was not satisfied...

with his experience with Progress Residential. We were given the opportunity to research Mr. G[redacted]’s complaint and have spoken directly with Mr. G[redacted] and we have mutually agreed to issue a $40.00 credit to Mr. G[redacted].

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and...

those of Progress Residential. According to our records, this is a dispute about move out inspection. After further review and communication with Ms. [redacted], Progress Residential has resolved this issue with Ms. [redacted]. Ms. [redacted] was provided the tracking number for the refund of the security deposit. Progress Residential will investigate internally to determine where the breakdown occurred prior to this complaint. We ask that Mr. [redacted] would remove his complaint due to resolving his complaint within 7 days of receiving, findings of the investigation, and outcome.