Progress Residential Property Manager

Hello, Thank for your feedback. We have reattached all documentation of the notices that were sent out from the HOA. Again, these are for sod, a car in the yard and personal items in the yard. Each were sent to your address. We apologize that you may be upset, however, Danica has been working diligently to communicate with you on the charges, the due dates and how to remedy the issue. As such, the charges will stand.

The landscaping was left in better condition than when we moved in. Charging $350 for landscaping when you did not have to do anything except pressure wash, which was not done when we moved in as you can see from the pictures attached. Also, there was not $350 in painting fees. Our lease we signed stated nothing about assessing a $350 panting fee. Please provide an itemized bill for exactly what was done in regards to painting and landscaping that totals $851.58. I have attached photos that show the condition of the property when we moved in and out. Please provide a breakdown of charges. Also, we would have been present at the move out inspection if your company had notified us like your move out letter stated you would.

we are happy that you are...

working on it, but unfortunately until the pump is fix so the pool can be properly clean, we will be happy. We have gotten this response before and its been 3 months. An electrician has came out fixed something on the pump, but haven't seen the pool cleaners this week. The pool still remains the same.

Hello, Thank you for your feedback. After reviewing your move-out scope and move-in inspection, the $30 charge for the blinds will be reversed. A DocuSign resolution document will be sent to your email. All other charges will stand.

Thank you for bringing this to our attention. We do apologize if there were items not addressed in your home. It is our understanding that our maintenance team has been out to the home to make the proper repairs. Please let us know of any additional questions or concerns.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
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[redacted]

LIES LIES AND MORE LIES!!!  The issue of my rent not being paid on time is DUE TO PROGRESS RESIDENTIAL'S LEDGER BEING INCORRECT AGAIN! LET'S BE CLEAR,  I am not trying to make a partial rent payment.  I am am trying to pay ONLY WHAT I OWE! I am very aware of my lease agrrement and it's terms.  Obviously, no one bothered to look at my current and/or previous account detail before they responded with this lame response and they would not have addressed me as [redacted] when my last name is [redacted]!. Please see attached showing why my rent was late August - their fault not mine.  These credits they are speaking of that were processed, were originally submitted in July and not applied until last month.
Next response, how about there be a little effort put into it.  Lets actually go back to the last two months and do the math and then come with a response that makes sense.

I have sent an email with physical proof i.e....

Photographs on these charges. I also have a woman at [redacted] who will speak with you on the condition of the home prior to us moving in. The stickers on the fan were there when we moved in. I provided pictures of said fan. The paint in the garage is [redacted]'s and came with th home it was not ours to take. I want and itemized document from the company who cleaned the home and a recipeipt from said company showing the $75 dollar charge for light cleaning. As the landscaping fee of $30 was in the resolution I don't have to address that because my mother caught you in your lie. I have pictures of the yard currently to when we left as nothing was done. The charge of 62.50 for the sink pop up was reported to [redacted] Property Management when you placed your homes under them temporarily. It is on file. Please review the emails with photos that I have sent.Respectfully,[redacted]

I applied and paid holding fees for a property located in Charlotte, NC the last week of March. Someone finally reached out to me about the status of my application a whole two weeks after. We then discussed official move in dates and I was told to watch my email for my lease and breakdown of fees. After never receiving the email and needing to adjust my move in date I tried to contact the original persons cell phone numerous times leaving messages every time and I never received any responses. I also tried calling the number listed on the website for the Charlotte office but was always routed to a central leasing office in another state that had no information on my approval or application. They also put in numerous messages for the Charlotte Office to reach out to me but I never received a response. After waiting around weeks with no response and my move in date being days away, I became irate and reached out to the field agent who showed me the house and left him a lengthy message about the very bad professionalism this company has showed and threatened to expose the company to Revdex.com. I was then able to get some feedback with a promise that someone would call me back. I have not heard from anyone yet but hope that by the end of day, I will have some resolution to this situation. I would certainly not recommend this company to anyone in Charlotte. Im not sure how every other state handles their clients but this city is totally UNPROFESSIONAL!!

We're sorry to hear that you are not satisfied, however, based on the documentation from your scope, move out inspection, etc. all charges in the resolution document will stand. As mentioned, we would be happy to help with the insurance charge if documentation is provided.

Thank you for your feedback. Our Centralized Operations Director will be in touch to discuss the Conservice issues you’ve experienced.

I have been leasing a home in GA with Progress Residential for approximately three years (since Dec 31, 2013). During the time I have leased this property, I have found the response time to issues and work orders to be less than acceptable and bordering on POOR CUSTOMER SERVICE. This company is about "progress" but perhaps that is just progress at obtaining funds into their pockets rather than progress at maintaining satisfied customers. As a renter who pays rent timely and keeps the house in excellent condition, it is disheartening to know that companies such as this exist and do not read the numerous negative reviews and take comments into consideration.
As I review the Revdex.com complaints, I see absolutely zero positive comments and over 30 negative comments. That confirms my experience as well. Lack of follow-through without my consistent intervention. I had termites swarming in my house and on my patio and it took over 6 weeks to get the issue addressed. It took from December 31, 2013 until JULY 2016 to obtain a pool pass to the pool across the street from me. There was zero accommodations offered for the lack of follow-through and the inconvenience to me. They just continued to raise my rent yearly!
Now, I have a recurring brown spot (mold) and cracked paint from a leak in the Master Bathroom, on my ceiling in the dining room that I have been addressing since June. The issue was worked on in December 2015, but it was not resolved and now there is no action again... so I am done. I will no longer take days off to allow for the issue to be resolved. Two recommendations were made, and it is six weeks since the first work order was sent on this. They can just wait until I leave!
As a prior military family member, I have moved multiple times and leased several homes in multiple states. Never have I had to deal with this level of poor follow-through and apologies that are merely "words spoken" regarding any inconvenience that has been caused to me.
As a business person myself, I value constructive feedback and seek to improve my efforts to ensure quality service. That does not appear to be the goal of Progress Residential.
Why would anybody want to rent from a company that has NO positive feedback available to review?

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and...

those of Progress Residential. According to our records, this is a dispute over our holding fee of $500. On 4/28/16 Ms. [redacted] applied for a home and paid the holding fee of $500 to take the home off the market. On 5/2/16 our Lease Admin team approved her application. Then on 5/16/16 Ms. [redacted] cancelled her lease on that home and transferred the holding fee to a new home. Ms. [redacted] was then approved for the new home on 5/16/16. After further review, Progress Residential has issued a refund of $500 for the holding fee back to Ms. [redacted] on 5/24/2016. We will confirm, communicate and honor the refund and will investigate internally the breakdown of communication with the resident, prior to this complaint. We ask that Ms. [redacted] would please remove her complaint due to the findings of the investigation.

We apologize if Mr. [redacted] feels that he was misled about access to the pool near his neighborhood. Our goal is to be as transparent as possible with prospective residents. Additionally, the monthly pet rent fee is listed in both the application and lease agreement signed and agreed to by the...

resident.

the response from progress residential does not address the poor jobs done and time missed from work to be present for these numerous jobs.....the misaligned toilet seats, the nails all around the outside of the house,   the  electric utility outlets hanging outside of the house.....  these items should also be responded to by progress residential, and the compensation for missed time from work.....

As I previously stated,  The Company was misleading about information regarding the property.  We reached out to Progress through email and phone multiple times with no response.  I have a plethora of emails that I can provide to prove that we reached out on multiple occasions with no acceptable response.  Again, the pet fee was never communicated to us before we had put the 500 deposit on the house.  We found out about this as we were signing the lease and were told that the deposit was non refundable if we were to move to another location.  Additionally,  your agent Catherine C[redacted], verbally communicated to us that the residence which we applied for had access to the community pool.  Regardless of if she did this intentionally or from being uniformed, the responsibility resides with her and she is a representative of Progress Residential and both should be held accountable for this misrepresentation.  Additionally,  We had requested that a door in our house which did not close be fixed upon our move in inspection on 8/3/16 and this has still not been resolved. Along with account payment information that has been incorrect on their website for the past 1.5 months for which we have been charged late fees and we were told that this was going to be fixed by September 1st.  After a phone call with the local representative this week,  we were told that it should be fixed by October 1st. It seems that the company is poorly managed and from our experience the customer service has been terrible.

My husband was recalled back to Active Duty and we had to quickly relocate within 30 days. In the lease it states a military clause. We were told my another employee Jmerise. That if we provided orders which we have we would not be charged. Stop trying to rip us off!

Hi, [redacted]. We're so sorry to hear about your experience with our team. Per the Lease application, your $500 holding fee may be return if an application is denied. However, the fees are non-refundable. We do apologize for any confusion.

Hello, It is our understanding that you have reached an agreement with our team that includes removing the MTM fees upon signing an 8 month lease. Please let us know if you need assistance with anything else.

At Progress Residential, we judge ourselves by our residents' experiences. Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.   We regret that Mr. * was dissatisfied with his experience thus far with Progress Residential. Progress Residential was given the opportunity to research Mr. * complaint, and Management has successfully spoken directly to Mr. * and have resolved his issues.  This complaint can now be closed as it is resolved.