Progress Residential Property Manager

Well why couldn't they update me with the process or contact me that they were having issues? I could of verified the response that was needed and the paper work that was required was achieved, or helped contact the roommates so the paper work was completed. Do they have the copy I mailed out to them? They didn't even respond to my last email I sent them asking if my roommates were also notified of the charges and if collections will be coming after them. The reviews say the company is always hard to get ahold of and while me and the roommates were living there the company that was the property owner kept changing names or a new company would take over.

Hi [redacted]. Thank you for your feedback and for working with Star on this matter. After reviewing the scope, move out inspection, move out pictures of the paint and the signed move in inspection, all final charges will stand. As you have mentioned, we have agreed to reverse the ozone treatment,...

damages to the railing and toilet seat replacement. Please let us know if you need us to resend the email correspondences from this discussion.

Hi, [redacted]. We're sorry to hear that you feel this way, however, we can confirm that the results of the mold test came back normal and the Health Department stated there were not any concerns at this time. Our team will continue to work with you on any concerns but no further action will be taken at this time.

Thank you so much for reaching out regarding your concern with our home.  We take all of our residents concerns seriously and hope to be able to resolve your matters within our policies and procedures and subject to local laws and regulations.  Please bear with us as we address your...

concern and you should hear from one of our onsite representatives regarding your matter soon.

This is not what happened. I was contacted by someone who said they needed to come out and take a look at the problem on my ROOF. I told him the only problem on my roof that I had reported had been fixed two months earlier. When I followed up on my work request for the dryer vent, I was told the call I received was in regards to the dryer vent even though he said the roof.  I was also told on that call that the work order would be resubmitted.  I waited another week and followed up again.  On that email I was told that “upon further review this work was deemed to be the resident's responsibility”. But Eden S[redacted] has submitted another work order and the vendor is scheduled to come out on July 13th if it doesn't get cancelled again. I responded to Eden’s email to confirm that I would not be charged for this service, but I received no response.  PLEASE CONFIRM THAT PROGRESS RESIDENTIAL WILL COVER THE FINANCIAL COSTS OF THIS SERVICE, AND NOT PASS THEM ON TO ME!   And you have not provided any information as to why your Customer Care Team has ignored my emails.   Also, I have another work order in that appears to have been denied, but no one will tell me. I've provided all the information and more that Kevin F[redacted] has asked for. I’ve also emailed both Eden and Kevin to find out why the status of this request is CANCELED, but neither have responded to me. I won’t bother you with the details of the work request since you can look it up yourself under [redacted]. But there's no reason to deny this work request.  These are built-in blinds, sealed between the 2 glass panes of my patio door.  The blinds were working when I moved in, but no longer work.

At Progress Residential, we judge ourselves by our residents’ experiences.  Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.  Our leasing team is experienced,...

knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.

I have sent in a dispute to PR. They have gave partial credit for carpet cleaning . Which  should of been provided in full . I provided them with receipt from [redacted] the clearly shows the carpet was professionally cleaned.  I also attached a copy of the original move in inspection that was completed during initial move in. I was not provided a move out inspection that supports the deductions taken on 10/18/17 . I clearly attended with their inspector on 10/18/17 where their inspector authorized me to leave with out providing me with any paperwork documenting these fraudulent reductions.  I did not sign off on any reductions . I was not aware of any reductions by the inspector. She clearly stated to me that they house was in perfect condition and a full refund would be disbursed. I ask for a statement in writing and she stated it was not needed..  Also I attached a copy of a Lowes receipt that shows I purchased a 5 gallon bucket of paint and supplies and completed the touchup painting throughout the home. the picture I attached of the walls and carpet was showing the carpet before its finally cleaning  and condition of the walls throughout the home.  I have still not be given a detail breakdown of how the final utilities were processed.  there no way I used 700 in utilites in a 2 month time frame on the utilities

Thank you for taking the time out to inform us of your concerns with our Indianapolis Office. We have documented the concerns that you’ve expressed and will be contacting our local site to get try to resolve your issue in accordance with our policies and procedures.  Please allow us an...

opportunity to research your concerns and someone will reach out to you at our earliest convenience to discuss further plans.   Thanks,   Progress Residential

We apologize if Mr. [redacted] feels he was misled. Our local team had to cancel the previously scheduled work order to repair the door in his home after not being able to reach the resident. We have rescheduled maintenance and are reaching back out to the resident today.

This is a duplicate request as this complaint was responded to under ID [redacted]. Please reference the below response from that complaint.
 
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At Progress Residential, we judge ourselves by our residents' experiences. Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.   We regret that Mr. S[redacted] was not satisfied...

with his experience with Progress Residential. We were given the opportunity to research Mr. S[redacted]’s complaint and we have spoken directly with Mr. S[redacted] and are in process of resolving those issues.

As mentioned, we would be happy waive the fee if the proper documentation is provided. Please attach this documentation to your claim or submit to [redacted] Thank you.

At Progress Residential, we judge ourselves by our residents’ experiences. Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.  Our leasing team is experienced, knowledgeable,...

and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.  We regret that Mr. [redacted] was not satisfied with the experience his extended family members (the “Residents”) received when renting a Progress Residential home. The Residents had a team of real estate professionals representing them on this lease (“Resident’s Broker”), and working through agents from Progress’ third-party listing agent (“Landlord’s Broker”). In addition, Mr. [redacted] acted as a facilitator on behalf of the Residents as the Residents were out of the country at the time of the lease application. The Residents also acted through an agent appointed through a Special Power of Attorney (the “Agent”).We conducted an internal review to determine why Mr. [redacted] and the Residents’ experience was not consistent with Progress Residential’s high standards.  During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and Mr. [redacted], the Residents, Resident’s Broker, Landlord’s Broker and the Agent.Our assessment is as follows: A.     Communication and Professionalism of Progress Residential (Complaints 1, 2, 3, 7, 8, 11)Upon the initiation of the lease application by Residents through Landlord’s Broker, and throughout the application process, Progress Residential leasing agents communicated timely and thoroughly with the Residents about all of Progress Residential’s application and move-in policies and procedures.  Since Mr. [redacted] was not a legal representative of the Residents, he unfortunately was not part of these communications as they initially occurred, which may be the reason for his belief that information was not provided and was untimely.  Mr. [redacted] apparently had difficulty receiving information through Landlord’s Broker and Resident’s Broker, so he requested the information on Progress Residential policies directly from our leasing agents. The requested information was immediately forwarded to Mr. [redacted], and the leasing agents thereafter provided their best efforts to keep Mr. [redacted] informed of the process as he acted to facilitate the leasing on behalf of the Residents.  B.    Policies and Procedures (Complaints 9, 10, 13)Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential. Progress Residential leasing agents were repeatedly requested to violate these policies by Mr. [redacted], the Residents, and Resident’s Broker. For instance, it is Progress Residential’s policy not to release keys to a leased home to any person other than a Resident or a legal representative of the agent, such as an agent under a power of attorney. The Residents were asked to execute a power of attorney in favor of the Agent before the keys to the leased home would be made available to the Agent. This policy is for the protection of the Residents, the leasing agents and Progress Residential, and Progress Residential stands by its leasing agents refusal to violate this policy. It is regrettable that the Residents’ real estate leasing professionals did not notify Progress Residential that the Residents would be unable to take possession of the keys upon inception of the Lease, as this did cause a delay which may have been avoidable. However, Progress Residential was able to provide the keys and access to the home to the Agent on the first business day after receiving a valid Power of Attorney from the Residents.C.     Holding Deposit (Complaints 4, 5, 6)Mr. [redacted] incorrectly complains that Progress Residential was responsible for the loss or delay in the Holding Deposit being received by Progress Residential. The Holding Deposit was held by Landlord’s Broker, apparently as an error or misunderstanding by Landlord’s Broker, and without the knowledge of the Progress Resident leasing agents. Progress Residential leasing agents acted professionally and reasonably in continuing with the lease application and preparation, to allow Mr. [redacted] to locate the Holding Deposit and deliver it to Progress Residential.D.   Quality of Residence (Complaint 12)Mr. [redacted], along with his real estate professionals and the Residents, toured the home prior to presenting the lease application. The home was near-new construction and beautifully maintained by Progress Residential, and at move-in the home was substantially the same condition as during the home tour. The items presented to Progress Residential as “defects” of the home are minor, cosmetic issues that are typical of every home that has been slightly used, such as scuff marks, wall imperfections and driveway spots. As a matter of policy, any items that are not minor, cosmetic issues and affect the health and safety of the Residents or the Residents’ use and enjoyment of the home are remediated by Progress Residential immediately upon being notified.  Unfortunately Progress Residential was not given an opportunity to have a technician review the items in Mr. [redacted] complaint.The communication challenges presented to Mr. [redacted], the real estate professionals, the Residents, and the Progress Residential leasing agents were not typical, and Mr. [redacted] clearly spent a lot of time and effort trying to help his relatives complete the lease application and move in to our beautiful, well-maintained Progress Residential home. We regret that Mr. [redacted] experience was not the red-carpet experience that Progress Residential is known for, and would have appreciated the opportunity to address Mr. [redacted] and the Residents’ concerns prior to the abrupt disconnection of the leasing relationship. We would like the opportunity to serve Mr. [redacted] and the Residents, and to provide them Progress Residential customer service and care. As of the time of this response, the Residents and Progress Residential have been working towards a solution and we hope for a continued and positive relationship. We would appreciate Mr. [redacted] removing his complaint. Progress starts here,Progress Residential Customer Care Team

We profusely apologize to Ms. [redacted] for the delay in receiving termite treatment at her home.  This was a perfect storm of communication...

errors, and we are actively working to resolve the problem. On March 25, immediately after receiving the termite remediation request from our resident, Progress Residential sent a work order to our vendor, Burns Pest Control, to address the termite infestation.  Unfortunately, our work order to Burns Pest Control was inadvertently sent to the incorrect department, so the resident was not contacted to schedule an appointment.  Ms. [redacted] left a voice mail on April 1st for our Tucson-area director, Brandi, as Ms. [redacted] describes, but again, unfortunately, Brandi was out of the office.  When she returned from vacation, Brandi called Ms. [redacted] to follow up on the termite issue and apologized for the confusion and that if Ms. [redacted] had not heard from Burns Pest Control by 3:30 pm that day, to call her back so she could further escalate to resolve the issue.  Burns Pest Control delayed in responding to Progress Residential and Ms. [redacted], because they had been attempting to contact previous management, MEB, not current management, Progress Residential.  As of this response, Burns has scheduled with Ms. [redacted] to complete the terminate treatment on April 20.  We would like to additionally thank Ms. [redacted] for bringing the termite issue to our attention.

We apologize for any inconvenience that the resident may have experienced. Our records indicate that Ms. [redacted] has not been charged a late rent fee as described. Our team has consistently worked to address her concerns, and understand her frustration that a computer error occurred with Rent Café at...

the time her payment was made.

Hello there, i appreciate the quick response.  However, this must be a joke. I took this as an insult. I am referring to my full deposit to be credit back to my account.Why would you charge me for $75 for the chimney when I never actually used it? Why would you charge me an interior cleaning fee of $175 when I left you a house that was way cleaner than my move in day?Why would you charge me a landscaping fee when I actually paid someone to do landscaping on my very last day? These are just a few examples: your entire list is not accurate and I need to speak with someone from the executive office related to this matter.  Thanks,[redacted]

Thank you for your feedback. We have attached an email chain to confirm that our maintenance team went out to service these issues in September. We are seeing that a credit was promised but never fulfilled. We do apologize and are working to process this now.

This was a horrible experience for us leasing from Progress Residential. I wish we would have seen all the NEGATIVE reviews on here as well as all 40 plus NEGATIVE reviews on [redacted]. Not one person has had anything positive to say about Progress Residential and all the complaints and reviews are similar in nature. That alone is very alarming to know that this company is still operating and still out to get money and money only from its consumers. It is also ironic that their responses to complaints on here are the exact same. We paid an $1,100 deposit when we moved into our home. Now, I have heard of people not getting their deposit back for various reasons, but being sent a bill a in the mail stating you owe them $1,700 is absurd. First of all, they said that we did not pay them the last months rent. We sent them our bank statements and the confirmations we got on their end to verify that we did. Might I add we were never late or behind on rent. Then they said we owed them money for replacing the fridge, which totaled around $980. There was never a fridge in this house to begin with and we showed them our proof of purchasing one when we moved in. They sent us a revised bill totaling now around $540 for "general cleaning". Might I add we cleaned this house from top to bottom when we moved out and had the carpets professionally clean. This is not our first bout with renting, so we know what to expect. We are VERY clean people, so it was not a hard task. The e-mail they sent me stated they had to clean the fireplace which we never used, the top of the kitchen cabinets, and drawers which is how they came up with the "$350" general cleaning fee. That is ridiculous and essentially taking money from people. That is what the $1,100 deposit it supposed to cover. When we moved in we also had a leak from the AC that created a constant drip at our front door that grew rust and mold. They NEVER bothered to come fix it after making multiple calls and work orders. The maintenance man came out one day when it was raining and TEXT us saying "it is the rain that is causing this." What an incompetent response and a lazy excuse to not do your job. This company changed names THREE times while we were renting from them and I guarantee it was to avoid lawsuits and the bad reputation they are making for themselves. After going back and forth with them about the money we supposedly owe for them cleaning the house and not being able to cover "general cleaning fees" with our deposit money, I told them I was hiring a lawyer for their incompetent practices. There is a reason they are not Revdex.com accredited and a reason why they have disgruntled renters. There are numerous red flags with this company. I advise future renters to stay far from them, however, they are likely to change their name within the next few months. This company does not care about its tenants, just their money. Their company is not what it stands for. All communication was through e-mail or text. That alone is enough. Stay away from Progress Residential and the many names it will change to.

Beware of renting houses from this company!
We rented from Crye-Leike realtors in Olive Branch, MS, who subsequently transferred our lease to Progress.
When it came to move-out time, we left the house in pristine condition. It had been cleaned by us, then professionally cleaned as well inside and out, and we had pictures to prove it. The gardens were in perfect condition as well. We spackled, sanded and painted the nail holes in the wall. The appliances looked like new, as did the floors and the bathrooms.
The ONLY thing less-than-perfect were a few dings on the paint from the movers, which according to our Crye-Leike lease were considered normal wear and tear. In addition, Mississippi law states that minor paint dings are the responsibility of the leasor, not the leasee. This was also stated in our contract.
Our lease was over April 14, 2016, and we did a turn-over and inspection on April 18, which was in accordance with our lease's provision for a 4-day grace period.
Imagine our surprise to receive a letter from them stating that not only would we not get our $1650 deposit back, but they were going to charge us an additional $500 for "pro-rated life expectancy of the paint" (although they admitted they were not planning to repaint it) and "month-to-month rent" of five days (between 4/14 and 4/18??) even though our lease gave us a 4-day grace period. When we tried to discuss it with "Trey", we were told that we needed to be familiar with our lease, and we were not going to receive any adjustments.
We finally realized that Progress was trying to enforce the standard Progress lease, but we had not signed their lease but rather the Crye-Leike lease. We tried approx. 15-20 times to call him, but he would not return our phone calls.
So, we decided to go to small claims court. While in the parking lot, we decided to try one more time to reach Trey, so we told the receptionist we had questions about our move-out statement and we were recording the call. Coincidentally, Trey was suddenly "available."
We finally told him he was looking at the wrong lease, and gave him one last chance to agree to return our deposit. He refused.
So we went to Small Claims and won a judgment against them.
Not to my surprise, Progress has passed the deadline given by the judge and has not paid the judgment.
DO NOT DEAL WITH THESE PEOPLE! Since this has happened to us we have heard many many horror stories about how they abuse their renters on move-out.

I would highly discourage anyone from doing business with this company. I have had nothing but terrible experiences, and I hope that I can save others from the same predicament. I just relocated to [redacted] several months ago and although everything seemed promising at first, renting from this company has been a complete nightmare. After driving 10 hours to move into my rental house, I found that the "inspection" prior to my move in did not include the essential basics of any home in NC, including functional AC. My first 3 days here, I was stuck in a house in the middle of August with my thermostat reading 95 degrees. Despite my plea, it took several days for someone to come fix the AC even though I was promised daily that someone would be over before 5. The fun really started when I began being charged for waste removal (garbage, recycling, etc) with no waste removal service whatsoever. After many phone calls, meetings, and dealings with both the office manager and regional manager, nothing has been resolved. Ultimately, I have been struggling to live in sanitary conditions. I have reached the point of complete unsanitary living conditions. After countless calls, emails, and meetings, my house is still collecting garbage, flies, and other undesirables. I have boxes of waste stinking up my garage because it has no place else to go. Communication with appropriate personnel is next to impossible, and even when I am finally graced with a phone call, nothing is resolved. I had reached the point of hopelessness that I held a meeting about breaking my lease with no financial penalty- given the circumstances. The response I got (over 2 weeks later) was denied on the basis that "they have to treat all tenants the same and hold everyone to the same standards based on their lease." In any other situation, I would agree. However, who will hold Progress Residential to their standards? When I signed a lease with them, I had basic, reasonable sanitary standards that have been completely neglected. If they "treat all of their tenants the same"... do they treat all of their tenants this poorly? It was, is, and will continue to be, completely unacceptable. I am a young professional who moved to [redacted] for work, and this company has made my experience here unnecessarily miserable. I consider myself a reasonable professional, so before taking legal action to break my lease I tried to reason with appropriate personnel which was a waste of time. I even called corporate, which was also completely useless since they wouldn't let me speak with anyone who could help me. I refuse to pay a large sum of money to break my lease when deciding to vacate a property, on the premise that I will no longer live under these kinds of conditions. After I realized that reason was a lost cause, I consulted several lawyers who have affirmed that Progress Residential is in violation of NC law by not taking care of these living conditions. I'd much rather not waste my time by taking this company to court, but this has become my only option. In my opinion, by making me take this to court, Progress Residential cannot afford the reputation that they have earned, either. When I was first searching for a house in [redacted], Progress Residential did not have any reviews so I gave them the benefit of the doubt. If there were any online reviews of this company at the time I was house hunting, I would have steered clear of this company. I would like to warn others to beware of this company in hope that they do not have to go through the same frustration that I have experienced. I have spoken with both the office manager, [redacted] as well as the regional manager, [redacted]; neither have been able to help me. After deciding to break my lease (and now have to go the hassle, time, and money of an attorney), I have looked for other places to live and can offer other recommendations of companies that hold themselves to much higher standards and actually treat their tenants with dignity and respect. My last words about Progress Residential: even if a house looks gorgeous and seems promising, please think twice about renting from this company because I can assure you that to this company, you will not be treated with the standards of living that you deserve. Thank you for reading, I wish you better luck with other companies!