Progress Residential Property Manager

Progress Residential apologizes for any inconvenience this may have caused Ms. [redacted]. We have and will continue to address our customer service procedures and processes to provide better customer service to Ms. [redacted] and our residents. Thank you for choosing Progress Residential!

We apologize if Mr. [redacted] feels there was a miscommunication on behalf of Progress Residential. When applying online, the applicants are requested to review and acknowledge that they have read and understand the conditions of application.  The Leasing Policy clearly identifies that utilities are in the landlord’s name and handled through Conservice.  Mr. [redacted] willingly signed and submitted this application. Additionally, per the Terms and Conditions listed on the application, the $500 holding fee is nonrefundable unless an application is not approved. Mr. [redacted]’s application was approved and the home was taken off the market. Mr. [redacted] decided after the fact that he wished to terminate the lease.

Georgia: On 8/26/16 I submitted a rental application and was declined on Monday 8/29/16.

I paid a $500 "hold" fee along with a $35 charge for paying the hold fee. That in itself is ridiculous. The leasing agent Orenthal M[redacted] told us if we paid my credit card the fee would be refunded in 3-5 days. When our application was denied we asked him who we needed to speak to about getting our refund processed. He gave us 2 names and a phone number to the main office. I have spoken to more people than I can count who have all said I would need to speak to someone else, taken my contact information and assured me someone would be in touch immediately. As I write this review I still haven't been contacted by a single sole from this company nor have I received a refund. I definitely would not recommend this property management company to anyone. This is just bad business.

Thank you so much for reaching out regarding your concern with our home.  We take all of our residents concerns seriously and hope to be able to resolve your matters within our policies and procedures and subject to local laws and...

regulations.  Please bear with us as we address your concern and you should hear from one of our onsite representatives regarding your matter soon.

At Progress Residential, we judge ourselves by our residents’ experiences.  Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.  Ourleasing team is experienced,...

knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.  We regret that Mr. and Mrs. O[redacted] were not satisfied with their experience when attempting to obtain further information on renting a Progress Residential home.We conducted an internal review to determine why Mr. and Mrs. O[redacted]’s experience was not consistent with Progress Residential’s high standards.  During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and Mrs. O[redacted].  Our assessment is as follows:We show that this application was submitted online.  Unfortunately, due to a system change around the time the application was submitted, the online application was not viewed in a timely manner.  The online application was viewed on October 5thby the leasing team.  As soon as the application was viewed, the leasing team began to work on the application immediately with the O[redacted]’s Realtor.  They were approved and informed on October 9th. At that time the O[redacted]’s indicated they were not interested in the home anylonger and would like the application fees refunded. We apologize for the delay in response and have since worked to correct our system so that this does not occur again in the future.  We believe refunding the application fees is a fair request due to the internal issue on our end and delay in response. We will work with our accounting department to have the amount refunded.We apologize for the inconvenience.  We would appreciate the complaint being removed due to the findings of the investigation and agreement to refund the application fees due to a systematic issue on our end.

I called progress residential on several occasions to have some plumbing fixed in the house. I specifically said I had to have someone come after 5 pm. the cust serv reps said ok every time. I do get a call, I let the tech know that I can't be there until after 5pm. he said I only work from 8-4. Then I called progress again, they said no problem. this happened 3 times. Today I filed request online that I needed someone to come out, I got a call back from a Tiffany from the Peoria office location, she stated no one can come after 4 pm. I told her why did I request someone at that time if I could be there. she said in a rude from that's how it happens. and that's what needs to happen. who cares what you want? I told her to calm down, at this moment she got ruder and ruder. I tried to tell her how unprofessional she was being she didn't care. it seemed like it was her way or the highway. what happened to the customer is right or at least baring some sympathy. this is unacceptable in my line of business and it should be in hers. After arguing with me and talking over me for 10 minutes, she hung up on me. then 3 minutes later she called again and her attitude seemed to change. she then told me if I moved she'd bill me for what was broken. How can you do that when I reported these things she said well who cares we'll bill you. after her talking for a while andi just sat and listened because she would just talk over me, she said are you listening. I said yes I don't feel like being talked over. she then changed her tune and had a rep call me to schedule a time when I can be available. this is very rude and she should take a customer service class, beucase its very unacceptable how you treat a client. I know in my line of business if I spoke to someone like that I would be fired and I work with customers on a daily.

be careful when you have an issue. I have a nervous gf whose sister started a grease fire in the oven. it burned only for a few minutes and she wanted the stove inspected before using it. it worked fine but she would not take my word for it (i was a nuclear engineer, fireman, mechanic) they sent there tech out, he took one or two pictures with the oven door open and left and then the oven was replaced. I asked for the oven to be inspected by the appliance repair people/tech. Progress Res cannot tell me any certifications held by there tech and by taking a picture he said the oven was damaged beyond repair and needed replacing. it worked. it is self cleaning gas oven - which means it has fire in it to heat up normally and it will/can catch fire when in the self cleaning mode. I was quoted $85 to $200 to get a tech to inspect it. I got a bill for $600+ for the replacement. they suck. they are very poor communicators. took a month to respond to requests.

7 days of trying to contact ANYONE who can help with my home. I rent in a home that was recently brought by Progress from AH4R, Numerous emails, phone calls, messages and NOT one reply. I want out! Horrible customer service!

If you are thinking of renting a house from Progress Residential. DON"T! its a pure nightmare dealing with this company!

I just went through a personal nightmare with this company, I had tried to rent a house in clermont, fl and They were a major hassle to deal with. I should have RAN when I hit a first bad encounter with them but like an it, I kept dealing with them. They had promised the house would be ready on 8/16/16 guess what? they texted me saying house will not be ready until 8/20/16 Like an it I didnt have an choice to say no but after dealing with so much hassle with them, why should I have to start the hunt again. I sure wish I did! August 19 came and I started to move in that house GUESS what? It was NO WHERE close being ready, I had a moving truck on the way so I had to cancel that and go after plan B. Plan B was a very smooth ride and I sure wish I chose that after getting a first hassle from this company DO NOT RENT FROM PROGRESS RESIDENTIAL AT ALL, THEY ARE A PURE NIGHTMARE COMPANY DEALING !

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and...

for the protection of their best interests and those of Progress Residential. According to our records, this is a complaint about move out charges and late fee. After further review and communication with Ms. [redacted], Progress Residential collected the sufficient funds for move out charges and late fee from Ms. [redacted]’s security deposit based on our policies and procedures. Progress Residential will investigate internally to determine where the breakdown in communication with Ms. [redacted] occurred prior to this complaint. We ask that Ms. [redacted] would remove her complaint due to the findings of the investigation, and outcome.

need to send a longer response to the business and 2000 characters is not enough! My response is as follows but your system would not accept it so it accepted the one sentence I put out of frustration! "Only a portion of the response is the truth. The original complaint was called in on July 13th and I had to call back on July 14th to check in and found out they never submitted this to the "corporate team" due to having 2 different systems. I was told the call center is worthless for taking a complaint so that was the first delay. The vendor came late Friday night at 8:05pm, which was past the 24hr time limit for senior citizens per the city ordinance, and found a faulty motor but could not fix it that evening and came back for another try Saturday. The vendor determined the unit was unfixable and submitted a request for a replacement unit and told me they were at the mercy of Progress for approval. My daughter [redacted] was concerned this was going to take longer which she spoke to Leeland from Phoenix regarding this on Thurs morning July 14th after we found out they never received the complaint from the day before. No hotel vouchers were offered and they only said "we will get someone out to fix it". Both of my daughters called multiple offices and tried sending a notice to Progress over the weekend with no reply. Monday morning [redacted] sent an email to Amber and called 2x and then called the city of Little Elm when Amber didn't respond until after 3pm saying she was unaware of the problem. She was aware from the email sent to her from Corporate per Leeland the morning of July 18th as well as the email from [redacted] reiterating that it was never fixed that same morning after Leeland gave us her direct email and phone number. I did NOT deny the 2 units as they are still sitting here in my house and the fact that Progress is saying I denied the units but that the $300 is for the offset of the electric bill shows they are lying. The $300 was for a hotel stay which was offered the day before they finally replaced the unit(7 days later) which was only offered after [redacted] complained about them not offering. Amber also knew about the buckling floors and never responded to [redacted] after she sent multiple emails to her over a 2 week period and copied others as proof of sending them. I then had to call myself about the floors and it took over a month to get them fixed. Amber called me and said they cannot offer any more than the $300 on the account. She has no idea what the 8 days of misery entailed and the hardship that it brought to my family. This is not the first time I have had a problem with Progress and I am positive it will not be the last. Their response time is horrible and longer than their own contract states. They were in breach of our contract and did not comply with the City Ordinance that is supposed to protect us from the summer heat. “[redacted]by [redacted]

At Progress Residential, we judge ourselves by our residents’ experiences.  Our mission is to provide the highest quality service to our residents through professionalism, integrity, and responsiveness.  Our leasing team is experienced, knowledgeable, and...

performance-oriented, devoted to providing red-carpet customer care to help make living in a rental home an easy and enjoyable process.   We regret that [redacted] suffered these issues and was not satisfied with her experience received when renting a Progress Residential home.  We conducted an internal review to determine why [redacted]’s experience was not consistent with Progress Residential’s high standards.  During this review, we interviewed our leasing team and thoroughly examined all communications with [redacted].   Our assessment is as follows:Rent PaymentsIn our continued efforts to give our residents a first-class experience renting a Progress Residential home, we recently implemented a new online Resident Services portal to life easier for our residents.  Under this program, our residents can pay rent, request service, and contact us, all in one place.  All of our residents have received notice of the new online portal.  As of the date of this response, our leasing team is in contact with [redacted] to ensure that shehas the information and resources she needs to complete her registration for the new Resident Services portal.   Service and Related Issues[redacted] made a service request in June related to a noisy, unproductive air conditioning system. The same day of the service request, the air conditioner was repaired and parts replaced, and the vents and ducts were checked.  There was no indication ofmildew, mold, or any similar issue.  The air conditioning specialist noted that there was moisture on the vents, which is common in the Houston area.  As of the date of this response, a contractor has been called to replace the plastic vents to metal vents, to help minimize moisture.  The contractor is working diligently to find a time that is convenient for [redacted] and her family.  They will re-check the vents and ducts for any indication of mold or mildew, and we will communicate any findings to [redacted].   The roof has been checked and there is no indication of any leaks.  Pest and varmint control is the responsibility of the resident.  However, as a courtesy, we have contracted a pest control company to eradicate any pests and varmint in [redacted]’s home. We regret that [redacted]’s experience was not the red-carpet experience that Progress Residential is known for.  We appreciate the continued opportunity to serve [redacted], and to provide her ProgressResidential customer service and care so she can enjoy living in her beautiful, well-maintained Progress Residential home. Progress Residential hopes for a continued and positive relationship with [redacted] as we actively continue to assist her and resolve these issues.  We would appreciate [redacted] removing this complaint. Progress starts here,Progress Residential Customer Care Team

I was renting with one company and Progress Residential took over. I have been at this address for TWO years. They have changed my utilities out of my name without my knowledge or consent nor was I given the option to. Leaving me either behind, paying multiple bills or reestablishment (and possibly cancellation) fees. When I call to get answers, it takes weeks to get a response and that's after calling and emailing everyone in the office/company. All I get is I'm sorry you're frustrated. I wish I could leave without penalty! I hate this company!!!

This is the first time I have been so displeased with a company that I have actually filed a complaint. Apparently Progress Residential (PR) bought the Property Management group that I originally signed on with, but kept many of the same people. I was told nothing would change...do NOT believe this! Rent was increased well beyond any comparable value for the neighborhood, a hidden utility bill was slid into the monthly payment, I was told I had until the 6th of every month to get payments to them, only to find out that it changed to the 4th. Not once in 18 months had I ever been late (including the same process for the prior month), but this month I received a $125 Late Fee for getting them a check on the 4th...and of course there is nothing they can do. Despite the fact that I had to clean out the dryer vents when I moved in, scrub the siding myself, repair the landscaping myself, etc. I received a notice that I would have to get utilities in my name and out of the their name with the 3rd party ConService (that they assigned me to in the first place without my knowledge) or they would apply a convenience fee of $9.99...for a $10.57 charge (that had never been applied the previous year). After numerous calls to all parties, I was informed that PR was not correct and that the city had to leave it in the property owner's name. So I send an email to PR. 2 weeks later I get an email saying that some tenants may have received an email in error. You think? Lease renewal was a joke and once they have you over the barrel on "agree to the new terms" "agree to our rent increase" because we "are the same company you dealt with before, just a name change" and rush you to make a decision in order to grab the best of the worst rate increase...they don't stop with surprises. HVAC is outdated, leaks, and costs a fortune to run. "Repairs" are equivalent to what is the quickest and cheapest way to get our phone to stop ringing. Example - Mold in the drywall from a leak in the garage? We cut it and put in a plastic service door so we can get to it if it leaks again. Shower door not closing properly? we can sawzall the door and put up a shower curtain OR send a different guy out who will actually pull the drywall away from the wall installing a new door...oh and the mold you noticed growing on the baseboard, we will just cover it with fake rubber baseboards that stick to your existing baseboard. Deal with local property investors who treat you as real people and value your efforts to take care of their property and don't treat you as part of their "bottom line" and simply a number. Look at the complaints...100% negative. And all they respond with is some lawyer approved CYA email.

Beware of renting houses from this company!

We rented from Crye-Leike realtors in Olive Branch, MS, who subsequently transferred our lease to Progress.

When it came to move-out time, we left the house in pristine condition. It had been cleaned by us, then professionally cleaned as well inside and out, and we had pictures to prove it. The gardens were in perfect condition as well. We spackled, sanded and painted the nail holes in the wall. The appliances looked like new, as did the floors and the bathrooms.

The ONLY thing less-than-perfect were a few dings on the paint from the movers, which according to our Crye-Leike lease were considered normal wear and tear. In addition, Mississippi law states that minor paint dings are the responsibility of the leasor, not the leasee. This was also stated in our contract.

Our lease was over April 14, 2016, and we did a turn-over and inspection on April 18, which was in accordance with our lease's provision for a 4-day grace period.

Imagine our surprise to receive a letter from them stating that not only would we not get our $1650 deposit back, but they were going to charge us an additional $500 for "pro-rated life expectancy of the paint" (although they admitted they were not planning to repaint it) and "month-to-month rent" of five days (between 4/14 and 4/18??) even though our lease gave us a 4-day grace period. When we tried to discuss it with "Trey", we were told that we needed to be familiar with our lease, and we were not going to receive any adjustments.

We finally realized that Progress was trying to enforce the standard Progress lease, but we had not signed their lease but rather the Crye-Leike lease. We tried approx. 15-20 times to call him, but he would not return our phone calls.

So, we decided to go to small claims court. While in the parking lot, we decided to try one more time to reach Trey, so we told the receptionist we had questions about our move-out statement and we were recording the call. Coincidentally, Trey was suddenly "available."

We finally told him he was looking at the wrong lease, and gave him one last chance to agree to return our deposit. He refused.

So we went to Small Claims and won a judgment against them.

Not to my surprise, Progress has passed the deadline given by the judge and has not paid the judgment.

DO NOT DEAL WITH THESE PEOPLE! Since this has happened to us we have heard many many horror stories about how they abuse their renters on move-out.

The issues were not resolved in a timely manner at all and are only resolved now due to the constant pressing and reaching out that my husband and I have done. No one from Progress Residential even bothered to contact us on their own after we submitted the work order online. Each time And each time we have spoken with someone they were very rude and impatient.

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and...

for the protection of their best interests and those of Progress Residential.
According to our records, this is a dispute about move out inspection. After further review and communication with Ms. [redacted], Progress Residential has resolved this issue with Ms. [redacted]. Ms. [redacted] was provided the tracking number for the refund of the security deposit. Progress Residential will investigate internally to determine where the breakdown occurred prior to this complaint. We ask that Mr. [redacted] would remove his complaint due to resolving his complaint within 7 days of receiving, findings of the investigation, and outcome.

I had to get my attorney involved with this property management company to finally come to a resolution.  The track record of the company changing its operating name often is a reflection of the company trying to shield itself from the complaints of numerous previous clients that I have found online.  In the future I would suggest that this company take customer service serious and not outsource their customer service to a company that is not directly in communication with management as complaints like the one had usually never get properly relayed to the correct channels.   I am just glad that I no longer have to deal with a this lack of professionalism and I will stand by this statement.

I am looking for a rental home. I called (404) 596-8381 and spoke with a man who sounded very shaky, and whenever I asked a question he seemed very unsure. Even when I asked for the hours of operation he stuttered a whole lot and said "We're open through now. We're open open now. We're open monday through friday from 6-6, and saturdays, saturday and sundays from 6-6". So I decided to call Progress Residential Property Manager, LLC. I called 602.883.7490 on 07/17/2016 at 12:49 pm EST. I spoke with a young man and I said "Hi. Are you guys familiar with Progress Residential in Atlanta, GA?" he said yes and told me they were a national company and I was calling the headquarter center. I then said "I see online there are a few scam complaints and I was wondering if you all had anything in place to verify if an agent in atlanta, ga is working with your company." The young man immediately said "we are a legitimate company not a scam whatever information you are reading online is wrong I don't know where you're reading that information but it's wrong..." He kept on and on, I waited until he was finished talking and told him "I did not say your company was a scam" he immediately cut me off and said "yes you did" I responded by saying no I did not his voice then escalated saying "yes you did yes you did" multiple times I said "okay, have a great day" and disconnected the call. Needless to say, I will not be working with this company. But I think you all should know that this is not the proper way to do business. Type "progress residential scam" on any search engine and you will find articles of complaints about people being scammed, not by progress residential but by other individuals claiming to work for progress residential. Please take time to train your representatives to listen to the customers and not be rude. That call should have been a pleasant one, and the beginning of a positive relationship. It's too bad. I will follow my instincts. I have to go to the extend to write a complain with the Revdex.com, then I do not need to do business with this company.

There was no investigation done by this business.  They ignored all of my requests to produce an explanation of fees until I moves out because it was their intention to simply keep my $1350.00 security deposit. They investigated all of 20 mins and emailed me saying they were keeping my money.  They had months to look into this late fee and they ignored all of my requests. They have produced no proof that my rent was ever late or which office even received it. And although their calls are supposedly recorded, they have not produced the phone call where their own representative said the error was on their end and they would remove their late fee.  This buainess knows nothing about customer service as they have the qorst business practices I have ever seen. No I will never remove my complaint and I will place reviews of this company all over the internet so that other people don't make the mistake I made by renting from them.