Progress Residential Property Manager

As far as I am concerned, this is not even close to being resolved. I have not gotten a call from anyone in management as requested when filing the complaint. I did speak to someone however by my own efforts to discuss rent payment and late fees. I am looking for a call to directly discuss my complaint with the Revdex.com and my dissatisfaction with the service I have received as a renter.

Progress Residential is a terrible company. I rented a home from them near Atlanta, GA. I'll make this review short and to the point. I found a home, it needed few small things that I could tell but it appeared nice. Well between the application, fee, and rent. Basically within first month I gave them 4000 dollars. Yet, when I moved in the home was dirty, the AC was broken, the dishwasher flooded the kitchen, the yard is full of trash (such as batteries, plastic cups, toys), and the house is full of 1.5-2 inch spiders. I can barely stand to look at this place, if I could afford to I would fight this company and get my money back and out of this home.

We apologize for the inconvenience that this has caused you and we wish to resolve your issue as soon as possible.  Please allow us an opportunity to reach out to your local team to get an idea of why the issue has not been resolved.  Once we have this information someone will be giving you a call regarding the issue to handle within our policies and procedures.  Thank you for your patience.

This is a duplicate request as this complaint was responded to under ID [redacted]. Please reference the below response from that complaint.
 

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I sent the original check in 1/7 in the amount of 1350.00 of what I thought was the rent along with the late fee. I called numerous of times to asked if there is something I can do to pay over the phone and or should I stop payment and reissue another one. I finally escalated the issue and received a response from Sarah on the 19th immediately stating she was going to send my account to an attorney and told me that I have 1305.69 (which if this is the case money is owed to me for the times I have been late).  I then left work got written up, put a stop  payment on the check, paid to have it mailed along with getting certified funds and went to get a certified check [redacted] with tracking [redacted] which was received the next day on the 20th per Usps and was still served an eviction notice on the 23rd. That payment was sent to the POB 4300 Scottsdale AZ address in which payment per documents are supposed to be sent. I also sent an email to [redacted] without a reply. I got the original check back stamped 1/18 stating that it was received that day which I find that hard to believe it was sent locally. Sara states after the 3rd certified funds are the only payment type that can be received, but I have proof they have cashed a personal check# [redacted] in December on the 15th that was received on the 12th and mailed on the 9th. So if rent with late fee are only 1305.69 then I am due money back from that 1350.00 check that was cashed. Also I never received the 40.00 that I paid to get a mail box key when I first moved in and was told it would be deducted from my first month rent, the lockbox nor the sign was never removed from the property. In February I sent the rent check#[redacted]  original amount 1225.00 and again for the second time it was not received.

At Progress Residential, we judge ourselves by our residents’ experiences.  Our mission is to provide the highest quality service to our future and current residents, employees, and...

investors through professionalism, integrity, and responsiveness.  Our leasing team is experienced, knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.    We regret that Mr. [redacted] was not satisfied with his experience while renting a Progress Residential home.   We conducted an internal review to determine why Mr. [redacted]s experience was not consistent with Progress Residential’s high standards.  During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and Mr. [redacted].    Our assessment is as follows:   Timeline of events: The holding fee charged to Mr [redacted] is refundable.  We have reached out to Mr [redacted] and have issued a check to refund the funds to him.  We thank Mr. [redacted] for bringing to our attention and do apologize for any delays in refunding the deposit.    We regret that Mr. [redacted]’s experience was not viewed as the red carpet experience that Progress is known for.  Again, we do apologize for any confusion or inconvenience.  We would appreciate Mr. [redacted] removing his complaint due to the findings of this investigation and the charge being reimbursed

This company is the worst that I have ever dealt with in my life. Progress Residential has been nothing but a pain. They have caused me and my household pain and suffering. Upon moving into one of their leasing homes everything was good at first. Living in Florida we endure very high temperatures. Over the course of 6 months into the lease everything seemed well. July, one of the hottest months of the year the thermostat in the house kept fluctuating. The hvac system outside was still running but the temperature in the home was very warm. We called and put in the work order emergency form online. It took them 3 days before they even responded. They finally responded on the 4th day and sent a technician out to look at the thermostat. The gentleman came out and deemed the thermostat was fine and didn't need a replacement. I'm not an expert at this type of thing so I believed him. Throughout the few months left in the year the house was moderately warm but ok at the same time. All of this took place in 2015. Currently in 2016 starting in July the same time as last year the thermostat is doing the same thing. We put in an emergency work order no call no anything until 4 days later. Meanwhile I have to suffer in a home without a/c working properly but yet you are charging me near 1400.00 for rent. Finally they sent a technician here. He states and I quote " this company (progress residential) is a horrible company and they do not like to fix things or treat their residents right. They over charge you for rent and doesn't like fix things when needed." He went on to say " you guys should've been got a new HVAC system because this one is worthless and a piece of crap"! After their technician left it took them 2 weeks before the new HVAC system in. Meanwhile for the last 2-3 months my electric bill has almost doubled what it usually is. I explained this to their property manager who was very rude and nasty to me. She requested copies of bills for June July and August of 2015 and current year 2016. There has not been any compensation nor communication from their office. However, I will be seek min legal action on this business. I will also encourage any and all of my friends, family, and colleagues to NEVER deal with profess residential ever. They will scam you with their rental rates and take forever to fix things. I forgot to mention I have really bad asthma, allergies, and bronchitis to where I had to go to the hospital because I could not breathe in my own home.

We do apologize for the lack of response and will be conducting an internal investigation to determine why the messages were not returned.  We will be reaching out to Ms. [redacted] directly to provide her with the tracking information on the refund check that was created and sent 3/17/2016 so she can track the progress of the refund.

On Thursday, July 14, [redacted] (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioning. An HVAC vendor was assigned the case that same day and scheduled an appointment with the resident for Friday, July 15. After the appointment, Progress Residential was informed by the vendor the unit was repaired.
On Monday, July 18, the resident’s daughter ([redacted]) called the Progress Residential office with notice that the unit was not cooling. The Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairs. The resident was offered cooling units to be placed in the home but she declined. The following day the repairs were made and Progress Residential was informed that the A/C unit was fixed.
While we apologize that Ms. [redacted] feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter ([redacted]) each step of the way to fix the issue in a short time frame. Additionally, the resident was given a $300 concession to their account as a courtesy for the problem with the electric bill.
Progress Residential considers this matter to be closed.

I applied and paid holding fees for a property located in Charlotte, NC the last week of March. Someone finally reached out to me about the status of my application a whole two weeks after. We then discussed official move in dates and I was told to watch my email for my lease and breakdown of fees. After never receiving the email and needing to adjust my move in date I tried to contact the original persons cell phone numerous times leaving messages every time and I never received any responses. I also tried calling the number listed on the website for the Charlotte office but was always routed to a central leasing office in another state that had no information on my approval or application. They also put in numerous messages for the Charlotte Office to reach out to me but I never received a response. After waiting around weeks with no response and my move in date being days away, I became irate and reached out to the field agent who showed me the house and left him a lengthy message about the very bad professionalism this company has showed and threatened to expose the company to Revdex.com. I was then able to get some feedback with a promise that someone would call me back. I have not heard from anyone yet but hope that by the end of day, I will have some resolution to this situation. I would certainly not recommend this company to anyone in Charlotte. Im not sure how every other state handles their clients but this city is totally UNPROFESSIONAL!!

I have had the worst experience working with this business. I submitted a 30 day notice to vacate the rental I had been renting for almost 2 years, due to a domestic violence situation that I was involved in and needed to relocate for my safety. Not only was I repeatedly questioned about my situation but I was also degraded and humiliated by the staff in the Charlotte office when I provided all necessary paperwork that was needed. I was also threatened that they did not have to keep my information confidential after I requested that it be done for my safety. If wasnt enough that I was having to deal with a domestic situation but the constant questioning made me feel extremely uncomfortable and emotional and caused me great distress. Even after all of this the charges in which they charged me for the property after moving out were highly inflated and after reaching out numerous times in an effort to discuss the move out evaluation and associated charges, no one cared to return my calls or emails. I have never had any issues like this in my life and still having to deal with the stress the situation has caused me. I didnt ask for this company to be my rental provider as my leased was transferred after I originally signed with a different company and they have been nothing but I nightmare from day 1 although I never had any request and I always paid my rent on time in full. I highly recommend that anyone and everyone avoid working with this company at all costs.

Since our move in, we have submitted 4 different work request due to repetitive issues

Progress Residential informed of the following:

1. Master bathroom shower head has a water leak continuous water dripping - Maintenance serviced, ISSUE not resolved by Resolved

2. Master bedroom- Carpet with extreme smell of Pet Urine and fleas (Kristina Greer informed nothing could be done, this was considered cosmetic issues! So therefore we, as new tenants had to expense a deep carpet cleaning)- ISSUE not resolved by Progress

3. Guest bathroom toilet valve flapper- causing tanker to not fill and continuous water to run- Maintenance service, (2nd request, finally resolved)

4. Property AC unit,- Contract company came out on Three different occasions and still to date we experienced an entire weekend without A/C

Our children and I have suffered more than a week with no cool A/C in the home with Texas 96-100 degrees weather!!!!!!!!!

As new tenants,we are extremely unhappy about the service we have received. Not to mention Pet urine, and fleas in the home that we are having to expense the cost of cleanliness.

Very un sanitized!!! I am request for the property to be exterminated immediately!!!!!!!!!!!!!

We have experienced the worst with Progress Residential

This has become a greater problem for us only to live in the property for 60 days and have all of these issues!!

We apologize if Mr. [redacted] feels he was misled. Our local team had to cancel the previously scheduled work order to repair the door in his home after not being able to reach the resident. We have rescheduled maintenance and are reaching back out to the resident today.

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and...

respect in all circumstances, and for the protection of their best interests and those of Progress Residential. According to our records, this is a complaint over service requests being dealt with in a timely manner. After further conversations and review, we have fixed Ms. [redacted]s A/C and will continue to monitor. We will investigate internally the breakdown of communication with the resident and service requests, prior to this complaint. We ask that Ms. [redacted] would please remove her complaint due to the findings of the investigation.

At Progress Residential, we judge ourselves by our residents’ experiences.  Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.  Our leasing team is experienced,...

knowledgeable, and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.

If all possible I'd like to give Progress residential a 0 star review for the following reasons. Myself and my wife rented a home with Progress Residential in Orlando FL for 1 lease term in which the house wasn't being occupied for roughly 3 months however being taken care of (lawn service, house keeping.) when we were living at the property myself and my wife worked 40+ hours each and were basically never home. When we moved into the property it was managed by another company that knew the home was never repainted inside or out prior to us moving in (curtain rods and nails still in the wall) Progress Residential purchased the home roughly 4 months prior to us moving out. When we had our walk through the agent told us the house looked move in ready and to expect most of our deposit back. Two weeks later we received a check for just a little over $100 out of the $1150 that we paid. They said we destroyed the house and that the house needed drywall repairs now. Myself and my wife have NEVER lost a deposit prior to renting here. As tenants we kept the home nicer and cleaner than prior to us moving in. Progress even went as far to charge is for $45 worth of light bulbs even though I personally changed ever bulb and left 2 extra boxes of bulbs on the fridge.

PS.

We never had heat in our home and used space heaters in the winter, also the garage ceiling was hanging down and never got resolved while we lived there.

We are sorry to hear about the extended time it took for our representative to respond to your service request.  This is an unfortunate event and we understand that it was inconvenient for you.  Our goal is to complete service requests and...

address resident concerns in a timely fashion.  It is our understanding that the spring for the garage door has been replaced and your garage door is in working order now.  We do appreciate your residency and our local Portfolio Operations Director will be reaching out to discuss these concerns with your further.

We regret that you contest the charges against your account following our move-out inspection of your home.  Our Account Services department has been communicating with you regarding these charges, working towards a resolution.  Please allow the...

Account Services team to address your concerns directly, review the charges and make any appropriate adjustments to your account.  We will follow up with you and your satisfaction with the resolution at the appropriate time.

[[redacted]

I have reviewed the response made by the business in reference to complaint [redacted], and they are currently working on a solution.

Regards,

At Progress Residential, we judge ourselves by our residents' experiences. Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.

  We...

regret that Mr. [redacted] was not satisfied with his experience with Progress Residential. We were given the opportunity to research Mr. [redacted] complaint and we have spoken directly with Mr. [redacted] and have resolved his issues.