Progress Residential Property Manager

Oh where do I begin about Progress Residential. I have had a work order for a broken garage door submitted for a month now. I have never once been reached out to about getting the door fixed. I have to call Progress Residential to get answers. The answer I always get is "I will send a note to my supervisor and they will contact you". Nobody never calls or makes contact about the work order. So Progress has offices all over the country and on their website they have office numbers for every office. When you call your local office it rings to a central line and then gets distributed to another city. Rarely have I ever spoken with a Progress employee that is actually in my city. This company is absolutely terrible and wouldn't recommend these people to anyone. STAY AWAY!!!!!!!!!!

Progress Residential appreciates and values Ms. [redacted]'s feedback, but want to assure Ms. [redacted] that Progress Residential works very hard at providing quality customer service. Progress Residential is sorry that Ms. [redacted] doesn't agree with the outcome. Progress Residential thanks Ms. [redacted] for her cooperation and patience! Progress Residential wishes Ms. [redacted] the best.

I am so disappointed with this company! In the beginning when I was dealing with the "Haven National" company it was excellent! But for the last year and a half we have been dealing with this horrible company! There are always repairs to be made and they are always done weeks after requested and they always have to come back out to re-do the repair! The AC in the attic leaked 2 different times and put water down the walls of 3 different rooms! The came out and killzed the walls and repainted! I KNOW for a fact that there is mold behind the walls! My son has Asthma and for the last two weeks has been extremely flared up! I submitted a request to have the fence in the backyard repaired and they marked it as completed but they didn't do anything and the fence panel is still laying in my backyard with nails sticking out of it! I called on October 27 to discuss them double billing me for the electric through conservice and I called again on November 2 and not one person has called me. I went in person and delivered them the money order today with the over charged amount and they told me I owe them a late fee of $125 now because nobody would call me back to address their issue? its one thing after another with this company! Please stay away from them!

I was assured my $500 deposit would be refunded if I decided not to lease property, so when I was informed I would have to pay $40 a month for two birds I keep in a small cage I informed them I no longer wanted to lease the property. I called to ask for my refund I was told I forfeited my funds by not leasing after my application was approved. I was assured 3 times I can get my funds back. Scam, scam, scam.

This branch we have been dealing with is located out of [redacted]. They have failed to contact us many times. There is not direct phone number to contact then office directly. Our back yard has been flooding for 12 months and they just fixed it last month. It took them 3 months to change a light bulb and fix blinds they were suppose to fix on move in. They have breeched their own contract by not providing the amities for the neighborhood. I have gone months with out a reply. Please stay away from this business. They do not care about the consumer. They say you can visit their office but once you make the hour drive you will find it is closed at 1400 on a Tuesday.

These statements are in reference to our actual experience with Progress Residential, we would never tell anyone not to do business with another individual or company, but we feel that we have to tell our story. If they would do this to two disabled veterans who care for a mentally challenged family member we can only imagine what present or future tenants will have to endure.
We are writing this review today out of a strong feeling of obligation to hopefully prevent any future renters having to endure the emotional pain, distress, and health risks our family has had to go through in only one month of living at one of their properties. My wife and I are both disabled vets. She suffers from PTSD after two tours of duty in Iraq. I am rated 60% disabled due to a back injury, kidney disease, and severe hypertension. We also provide care for my mentally handicapped brother due to my parents passing while I was in college.
March 21, 2016 my wife and I sent Progress Residential a payment of $590 along with our application. This was a $500 holding fee and a $45 application fee for me and my wife. After we were told that the application process would only take 2-3 days we started inquiring daily on March 25, 2016. We were told that because we listed my bother as a tenant that was the cause of the delay and they requested a POA (Power of Attorney). That same day, Friday, March 25th we sent them letters from the social security office stating that I have been his caregiver for over 20 years, bank statements showing that I was his payee for his social security, my enlistment contract from the ARMY stating that he has been in my care as far back as 1999, as well as a written letter stating that I did not have a POA or legal custody because he was over the age of 18 when I took the responsibility of being his caregiver. In 2000 a judge did give me legal custody of my younger siblings, but was unable to do the same for him because of his age. In over 20 years this has never been an issue with any landlord or government agency until Progress Residential. On Monday, March 28 we expressed to our realtor that we needed a response because we had to be out of our residence by April 3, 2016. On Tuesday, March 29th I spoke to our realtor and offered to pay Progress Residential an additional $45 application fee for my brother if it would speed the process, although I've never had to pay one before due to his mental capacity and his inability to enter into a legal contract, I was told that it was not necessary. On Thursday, the 31st at noon I received a call from Randi A[redacted], of the local Dallas office, stating that we were approved and she then set up the initial walk through for 11:00 am the following day. At 4 pm, that same day, they e-mailed a copy of the lease, which included an additional fee of $812.50. This additional amount had never been mentioned as a possibility. They also added an additional $45 application fee for my brother even though he never put in an application and was only listed as a tenant. I feel that they purposely stalled and drug out the application process so we would have no other options except to accept their terms, seeing that we only had 3 days to be out of our current residence and less than 24 hours to sign the lease. If we did not sign the lease, they stated that it could take up to two weeks to get the $500 hold fee back, which we could not afford at that time. Shortly after moving in, the upstairs bathroom flooded causing a massive amount of water to drain downstairs into the master walk in closet. The entire ceiling fell down all over our clothes, shoes, purses, and bags. We immediately called them to report this issue and they stated not to touch anything. They did not send anyone out for 2 days and that was only after I had to call again and complained. The person they sent out investigated, took pictures, and stated to me that the upstairs toilet float was broken causing the water to continuously run, which caused the flood. He stated that he would be requesting that Progress Residential totally replace the toilet. This was never done. Over the next few weeks they sent several other people out to investigate but they never cleaned up the mess from the water damage or sent anyone to remove the excess water from inside the wall or in the entire carpeted floor in the closet. This has still not been done to this day causing a strong odor of mold and mildew throughout the entire house. Our property that set under the fallen sheet-rock, that we were told not to move, is totally ruined. On May 3rd (several weeks after the initial flood) they came to replace the missing ceiling, still not addressing the water in the walls, carpet, and carpet padding. That same day, because the workers were coming in and out of the house, I placed our 2 Chihuahuas and our service German Shepherd, in the backyard. They are usually kept inside, but I was told that this would be an all-day event and I didn't want to keep them in their kennels for the entire day. During the initial walk through, and before signing the lease, I expressed to Lionel from the Dallas office, that the fence would need to repaired in several spots. Lionel stated that it would be done. Over the next few weeks I made several calls about it not being done as well as other maintenance issues. In the lease it states that the tenants cannot make any repairs to the property, so we tried to block these hazardous areas in the fence using bricks and material from the yard. After the contractors left, on May 3rd, I opened the back door and only 2 of my 3 dogs came in. After repeatedly calling my Chihuahua’s name, Theo, I went outside and found him with his head caught in one of the holes in the fence that we had attempted to block. He was deceased due to what I horrifically assume is suffocation. After removing his body, the first thought that went through my mind was how am I going to tell my wife. We had already lost one of our babies, Scrappy, a few years prior to coyotes and I knew she would be devastated. It was only after a year and getting a German Shepard that her mind was eased enough to get another Chihuahua, and now I had to tell her that Theo was dead because of a hole in the fence that we had been asking to have fixed since before we signed the lease. The next morning on May 4th, I called Progress Residential very distraught to explain what happened. I spoke to the receptionist in the local Dallas office, because you can never reach anyone of any importance, and stated that due to their negligence of not repairing the fence we lost our beloved family pet. She stated that she was very sorry and gave me her e-mail address stating that she knew how we felt because her pets are also like her children. She asked that we write a letter in regards to all the maintenance issues that we have had as well as what we would be requesting in compensation for his death. I expressed to her that I was too distraught at the time to even think about any compensation or to even write the letter, but at the very least I would want them to pay to have Theo buried. Later that evening I went to Home Depot and purchased the material required to fix the fence because although it stated in the lease that we could not make any repairs we were unwilling to risk the lives of our remaining two dogs. Since it was dark when I made it back home I made sure that my pets could not get outside until I could repair the fence myself the next morning. The next morning when I went out to repair the fence Progress Residential had finally sent someone to repair it. He stated to me that he had gotten an emergency work order to repair the fence. I stated to him that it was too little too late because now we had lost a pet. I could generally see, by his expression, that he was not aware of the situation. I then apologized to him for my rudeness. I told him that I had already purchased the materials to fix the fence so he used those materials. We have not yet been reimbursed for these materials that were used to fix their fence.
Right after moving in we noticed several families of birds nesting in several different areas in the attic. I have repeatedly called Progress Residential to have them remove the birds due to the fact that I work from home, so their continuous chirping all day that can be heard throughout the entire house was driving me crazy. I was first told by Progress Residential that I had to contact animal control. I contacted animal control and they stated that it was the responsibility of the property management to remove them. I then called Progress Residential back several times only to be sent an e-mail from Kristina G[redacted] from the corporate office stating, "Unfortunately that is not something we will be taking care of as they are not harming the structure of the home. If it's something you are unable to tolerate you might be able to contact a pest control company to help". My response to her, " Seeing that you could not possibly know if there was any structural damage being done since you did not send anyone out to investigate it I have attached pictures of ceiling directly below the huge bird nest in the attic. Please take notice of the cracking and discoloration that is beginning to show through the paint. Also, take a minute and calculate how much feces it has to take for this to occur. So yes the birds are causing damage to the house. It is very disgusting to know there is a huge pile of bird feces above our head. Would this be okay for your family?" After this correspondence she did not respond back. We have since written a letter requesting to be released from our lease, with return of our full security deposit in the amount of $2437.50(which is rightfully ours), the $300 nonrefundable pet deposit (Because we do not feel that they should keep our $300 pet deposit after their direct negligence lead to Theo's death), and $1760.00, our estimated cost of having someone come in and help us move, as well as the cost of storage until we can find another house. I also made it clear that we would be vacating the premises on June 1, 2016 due to the unsafe living conditions of mold, mildew, and bird feces within the house. We gave them two days to respond to the request. The next day Amber Wilkins, the Portfolio Operations Director, contacted us and stated that she was over the local area and she was sorry to hear about the loss of our pet. She also stated that she just heard about this situation, which I find hard to believe. Her response to our request was that they agreed to release us from the lease and would POSSIBLY return the security deposit once they did a walk through after we moved out. I immediately asked her about the loss of our pet and the moving cost that we would incur due to their negligence. She then stated that this was the only offer that she was able to give and she would forward to regional. She called back 30 minutes later, this time in a threatening tone and manner, stating that she had spoken to regional and the original offer was the only offer we would be receiving and it would remain open. She then said that if we did not accept this offer and still chose to vacate they would charge early termination fees. Although we had no intention of accepting this offer I requested to have this offer in writing and they refused. I told her that we are still moving out because the house is unsafe for my family and pets. My wife then received a call that same day in regards to removing the birds and nest, there was no mention of removing the feces. They stated the earliest they could have someone out would be Tuesday, 5 days later. I then called Progress Residential and stated that I wanted to cancel the work order and let them know that I was in the process of having the local media come out so they could see the exact conditions that we have been living in for the past month. We have received no additional correspondence from Progress Residential and will be moving our belongings into storage so that we can begin a new search for a home with a reputable company.
If you are wanting validation for these complaints, you can look in the court records of the small claims case that we will be pursuing in Tarrant County. These should be public records. Jamieson and Michelle P[redacted]

As I previously stated,  The Company was misleading about information regarding the property.  We reached out to Progress through email and phone multiple times with no response.  I have a plethora of emails that I can provide to prove that we reached out on multiple occasions with no acceptable response.  Again, the pet fee was never communicated to us before we had put the 500 deposit on the house.  We found out about this as we were signing the lease and were told that the deposit was non refundable if we were to move to another location.  Additionally,  your agent Catherine C[redacted], verbally communicated to us that the residence which we applied for had access to the community pool.  Regardless of if she did this intentionally or from being uniformed, the responsibility resides with her and she is a representative of Progress Residential and both should be held accountable for this misrepresentation.  
Additionally,  We had requested that a door in our house which did not close be fixed upon our move in inspection on 8/3/16 and this has still not been resolved. Along with account payment information that has been incorrect on their website for the past 1.5 months for which we have been charged late fees and we were told that this was going to be fixed by September 1st.  After a phone call with the local representative this week,  we were told that it should be fixed by October 1st. 
It seems that the company is poorly managed and from our experience the customer service has been terrible.

On Thursday, July 14, [redacted] (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioning. An HVAC vendor was...

assigned the case that same day and scheduled an appointment with the resident for Friday, July 15. After the appointment, Progress Residential was informed by the vendor the unit was repaired.  
On Monday, July 18, the resident’s daughter ([redacted]) called the Progress Residential office with notice that the unit was not cooling. The Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairs. The resident was offered cooling units to be placed in the home but she declined. The following day the repairs were made and Progress Residential was informed that the A/C unit was fixed.
 
While we apologize that Ms. [redacted] feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter ([redacted]) each step of the way to fix the issue in a short time frame. Additionally, the resident was given a $300 concession to their account as a courtesy for the problem with the electric bill.

This is a company who will ruin your neighborhood and take down your home's and whole neighborhood's home values. They do not do thorough background checks on their renters and all they care about is getting as much rent from tenants without any regard for the neighborhood itself. This company is a wall street foreign invader who lets criminals into their houses especially in upscale neighborhoods. Their last 3 group of tenants have all had troubles with the law and the last tenants had a search warrant for drugs. There were 50 armed police and dea agents that broke in and destroyed the house--they are a joke who again do not do background checks or even maintain anything or check anything on the houses they supposedly manage.

they have not been trying to resolve this issue. They have just restated they are keeping all charges and have not responded in anyway to my letter of demand in which I told them I was open to negotiation.

Once again, PR has failed to carefully read the complaint and has responded with the boilerplate response it always provides. Every response on this board is the same, and as others have indicated, false. PR has not worked with me on any solution, unless parroting existing policies that violate its own lease can be considered "working with" a tenant. Issuing edicts is not "working with" anyone.
This response is exactly what I expected since I have been forced to work with this parasitic corporation for a year and have read other responses on this board as well of reviews of this corporation elsewhere. Tenants should avoid working with this corporation at all costs. Anyone renting from another property management company who learns their property has been taken over by Progress Residential should plan to move when the lease expires. Working with this company is stressful, and PR has no interest in responding to tenant needs, including repairs, safety issues, or even ability to pay rent. It should not be this difficult to pay a corporation what you owe them. I'm not asking for anything that benefits me; I want to PAY them in the manner my lease guarantees I can. 
Another boilerplate response from PR is not necessary. RENTERS BEWARE; RUN FROM THIS COMPANY AS FAST AS YOU CAN.

This company is a NIGHTMARE to deal with. I have been living in a Progress rental home for 3 months. It has taken 3 months to get even "smaller" repairs done, like a working microwave, leaking roof, and dilapidated fencing. In addition, and definitely the most concerning, before moving in, I asked what the approximate utilities were running so I could properly budget. I was told that for a home of that size they were around $200-250. That was fine. Received my first utility bill and the electricity ALONE was $549 and that was for June. Just got my July bill and it is $628. I have filed numerous work orders to have the AC serviced because I know there is an issue. After weeks, someone finally came out, found 2 problems, disabled something and then NOBODY has been back to actually fix it. I have called the utility company and was told the home was consuming over 4000 kilowatts over normal usage and it was going on for months even before I moved in, so it's not ME!!! I've talked to other residents in the area with similar size homes and their bills are usually around $280 even in the hottest months and they keep their AC set on 71-72 degrees. My home is on 78-79, it's hot in there and I have a $600+ bill!!!!! Why will nobody call me back and help me get this resolved. I'm a single mom with 5 children, one of which has complex medical needs and I am so tired of horrible customer service and people who think they can take advantage of others. I would NEVER recommend this company to anyone. Even their own employees complain about them. Horrible and should be criminal!!

Thank you for your inquiry. Our records indicate that Ms. [redacted] submitted one payment online through Rent Cafe and also had her bank issue a check to our Scottsdale office. Both payments were processed and posted once received. While we cannot mail back the check, a credit will be posted to her...

account for next month's rent.

We apologize for the inconvenience regarding your complaint but we are working diligently with the onsite staff to make sure this issue is resolved according to our policies and procedures.  Once there is a resolution in place someone from our local office will be reaching out to you regarding your concerns.
Thank you.

At Progress Residential, we judge ourselves by our residents’ experiences. Our mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness.  Our leasing team is experienced, knowledgeable,...

and performance-oriented, devoted to providing red-carpet customer care to help make finding, moving into, and living in a rental home an easy and enjoyable process.  We regret that Mr. [redacted] was not satisfied with the experience his extended family members (the “Residents”) received when renting a Progress Residential home. The Residents had a team of real estate professionals representing them on this lease (“Resident’s Broker”), and working through agents from Progress’ third-party listing agent (“Landlord’s Broker”). In addition, Mr. [redacted] acted as a facilitator on behalf of the Residents as the Residents were out of the country at the time of the lease application. The Residents also acted through an agent appointed through a Special Power of Attorney (the “Agent”).We conducted an internal review to determine why Mr. [redacted] and the Residents’ experience was not consistent with Progress Residential’s high standards.  During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and Mr. [redacted], the Residents, Resident’s Broker, Landlord’s Broker and the Agent.Our assessment is as follows: A.     Communication and Professionalism of Progress Residential (Complaints 1, 2, 3, 7, 8, 11)Upon the initiation of the lease application by Residents through Landlord’s Broker, and throughout the application process, Progress Residential leasing agents communicated timely and thoroughly with the Residents about all of Progress Residential’s application and move-in policies and procedures.  Since Mr. [redacted] was not a legal representative of the Residents, he unfortunately was not part of these communications as they initially occurred, which may be the reason for his belief that information was not provided and was untimely.  Mr. [redacted] apparently had difficulty receiving information through Landlord’s Broker and Resident’s Broker, so he requested the information on Progress Residential policies directly from our leasing agents. The requested information was immediately forwarded to Mr. [redacted], and the leasing agents thereafter provided their best efforts to keep Mr. [redacted] informed of the process as he acted to facilitate the leasing on behalf of the Residents.  B.    Policies and Procedures (Complaints 9, 10, 13)Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential. Progress Residential leasing agents were repeatedly requested to violate these policies by Mr. [redacted], the Residents, and Resident’s Broker. For instance, it is Progress Residential’s policy not to release keys to a leased home to any person other than a Resident or a legal representative of the agent, such as an agent under a power of attorney. The Residents were asked to execute a power of attorney in favor of the Agent before the keys to the leased home would be made available to the Agent. This policy is for the protection of the Residents, the leasing agents and Progress Residential, and Progress Residential stands by its leasing agents refusal to violate this policy. It is regrettable that the Residents’ real estate leasing professionals did not notify Progress Residential that the Residents would be unable to take possession of the keys upon inception of the Lease, as this did cause a delay which may have been avoidable. However, Progress Residential was able to provide the keys and access to the home to the Agent on the first business day after receiving a valid Power of Attorney from the Residents.C.     Holding Deposit (Complaints 4, 5, 6)Mr. [redacted] incorrectly complains that Progress Residential was responsible for the loss or delay in the Holding Deposit being received by Progress Residential. The Holding Deposit was held by Landlord’s Broker, apparently as an error or misunderstanding by Landlord’s Broker, and without the knowledge of the Progress Resident leasing agents. Progress Residential leasing agents acted professionally and reasonably in continuing with the lease application and preparation, to allow Mr. [redacted] to locate the Holding Deposit and deliver it to Progress Residential.D.   Quality of Residence (Complaint 12)Mr. [redacted], along with his real estate professionals and the Residents, toured the home prior to presenting the lease application. The home was near-new construction and beautifully maintained by Progress Residential, and at move-in the home was substantially the same condition as during the home tour. The items presented to Progress Residential as “defects” of the home are minor, cosmetic issues that are typical of every home that has been slightly used, such as scuff marks, wall imperfections and driveway spots. As a matter of policy, any items that are not minor, cosmetic issues and affect the health and safety of the Residents or the Residents’ use and enjoyment of the home are remediated by Progress Residential immediately upon being notified.  Unfortunately Progress Residential was not given an opportunity to have a technician review the items in Mr. [redacted] complaint.The communication challenges presented to Mr. [redacted], the real estate professionals, the Residents, and the Progress Residential leasing agents were not typical, and Mr. [redacted] clearly spent a lot of time and effort trying to help his relatives complete the lease application and move in to our beautiful, well-maintained Progress Residential home. We regret that Mr. [redacted] experience was not the red-carpet experience that Progress Residential is known for, and would have appreciated the opportunity to address Mr. [redacted] and the Residents’ concerns prior to the abrupt disconnection of the leasing relationship. We would like the opportunity to serve Mr. [redacted] and the Residents, and to provide them Progress Residential customer service and care. As of the time of this response, the Residents and Progress Residential have been working towards a solution and we hope for a continued and positive relationship. We would appreciate Mr. [redacted] removing his complaint. Progress starts here,Progress Residential Customer Care Team

Progress has changed property managers on us 3 times in the 2 years we lived in our home. We vacated on 2/8/16 and TWICE, in writing, requested someone to meet us for a final inspection and were ignored. Three weeks later (3/4), we had neither an itemized statement nor a returned check. I emailed on both 3/5 and 3/9 and was told they were checking on it. On 3/10 my husband called, and Tori told him that a check had already been issued, but since we had not received it, another would be issued (I have a copy of the text). Six days later, having not received the first NOR second check, and suspecting neither one had ever been issued, I researched the managers on Yelp and saw other reviews similar to ours. I decided to post a review since Micki responded to some them. She called less than 24 hours later and, as I suspected, confirmed that they had not issued EITHER check and that what was “really” going on (sirens go off here . . . ) was that Progress Residential was alleging that we not only owed them our entire security deposit but another $1000 for “damages” to boot. They are attempting to charge us for things we have receipts for. We have a receipt for $230 in carpet cleaning, and they are charging us $770. You wanted $1000 to clean the carpet in a 1900 square foot home (and that doesn't include the laundry room, kitchen or bathrooms). Unknown to them, we have copies of emails where many of the items they’re charging us for were discussed with one of the three prior property managers. Had they bothered to schedule the inspection as we requested, they’d know that. Now all their business is going out for the world to see. Fine by me if they want it that way. Micki promised to get a statement to us, if not by Friday the 11th, then by Monday the 14th, and that she would call again. She never called. The statement? Came on March 30 – over 3 weeks late. Not only was it postmarked March 15, but it was sent to our old address (they have been in possession of our new address since January 7). They're trying to charge us $1800 in painting (ummm, and part of that is to paint the ceilings?? Pray tell . . . what would we have been doing to the ceilings??). Laughable. A certified, return receipt Demand Letter was sent to them on 3/18 giving them until 3/30 to respond. No response came. We are now starting our paperwork to take Progress to court. We have video of the home as well as another 13 witnesses who saw the home in the 3 days we were moving out. The California Supreme Court has ruled that if the secuity deposit or an itemized statement has not been received within 21 days, the company forfeits its right to deduct ANYTHING from our deposit. It's no mistake that you have a C-rating with no positive customer ratings. AND LET ME JUST MAKE THIS EASIER FOR YOU: spare me the form letter response. You're not fooling anyone. Don't bother asking if we would remove our comment based upon "your investigation." It won't be. And every place I can find to post about the business, I'll be doing so.

This company does not reveal all the rental requirements for the property. They over charge for utilities, because they do not allow you to have utilities in the renters name, you have to pay to a third party and the bills are approximate. They also have ridiculous fees and unreasonable due dates. When trying to reach staff you can never get anyone in your local office and they do not return phone calls or emails in a timely manner. This is by far the worse company I have ever dealt with. They also do cheap quick renovations, I had to call about nails coming through the floor, termites and broken appliances and I have not been here a year. I can not wait until my lease is over. Please do not rent from them...you will forever regret it!!!!

The original air conditioning outage was reported in July. It took multiple aattempts and visits from the air conditioning company and their delay in getting the air conditioning fixed was because progress residential would not approve the order nor would they call us back. We had no air conditioning for a total of 21 days from the original report until the evening of 8/25/16. The 8/25 fix was still from 8/04 request. Progress residential offered $300 consession but but they collected  $847.45 in rent for those 21 days  ($1251 rent%31 days=40.35/day). Their offer is barely a third of what we paid for comfort yet had to make accommodations to begin our move earlier and spend some very hot nights at a hotel due to the extreme conditions and I am 8 months pregnant and could not stay in a home with over 90 degree temperatures. Their offer is pitiful and doesn't begin to cover our losses from accommodations,  food,  time, etc. Plus they have made no efforts to follow up with us and confirm the issue is indeed corrected. Terrible service from beginning to end and we never chose to rent from them,  they took over from another company.

Thank you for submitting your complaint to us regarding your concerns.  We are currently working with a member of the local site to address your concerns and will reach out to you regarding the issue as soon as we are able to resolve your issue.  We take all of our resident concerns...

seriously and hope to be able to resolve these matters within our policies and procedures and subject to local laws and regulations.  Thank you for your continued patience.

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and...

for the protection of their best interests and those of Progress Residential. According to our records, this is a dispute over our holding fee of $500. On 4/28/16 Ms. [redacted] applied for a home and paid the holding fee of $500 to take the home off the market. On 5/2/16 our Lease Admin team approved her application. Then on 5/16/16 Ms. [redacted] cancelled her lease on that home and transferred the holding fee to a new home. Ms. [redacted] was then approved for the new home on 5/16/16. After further review, Progress Residential has issued a refund of $500 for the holding fee back to Ms. [redacted] on 5/24/2016. We will confirm, communicate and honor the refund and will investigate internally the breakdown of communication with the resident, prior to this complaint. We ask that Ms. [redacted] would please remove her complaint due to the findings of the investigation.