Progress Residential Property Manager

I fully reject this proposed "resolution". There has been no...

agreement reached! The pictures that you provide as evidence of damage are extremely poor quality and don't come close to illustrating damage that would amount to almost $700. In fact, some of the damages you allege were documented in my move-in report with Park Ave (bleach stains).You will receive follow-up from my attorney. [redacted]

We apologize if Ms. [redacted] feels there was a miscommunication. The lease application that was signed and submitted by Ms. [redacted] states the terms and conditions on lease requirements, including legal disputes and pending ligation. Under these circumstances, a refund cannot be granted for a denied...

application.

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi, [redacted]. Thank you for your feedback. We're happy to hear that you have been working with our local team to resolve the issues in your home. It is our understanding that everything has been addressed. Please let us know if you have additional questions or concerns.

Hello, We would be happy to assist with any questions you have. It sounds like you are referring to utilities. Can you please share the exact matter that you would like assistance with?

We profusely apologize to Ms. [redacted] for the delay in receiving termite treatment at her home.  This was a perfect storm of communication errors, and we are actively working to resolve the problem. On March 25, immediately after receiving the termite remediation request from our resident, Progress...

Residential sent a work order to our vendor, Burns Pest Control, to address the termite infestation.  Unfortunately, our work order to Burns Pest Control was inadvertently sent to the incorrect department, so the resident was not contacted to schedule an appointment.  Ms. [redacted] left a voice mail on April 1st for our Tucson-area director, Brandi, as Ms. [redacted] describes, but again, unfortunately, Brandi was out of the office.  When she returned from vacation, Brandi called Ms. [redacted] to follow up on the termite issue and apologized for the confusion and that if Ms. [redacted] had not heard from Burns Pest Control by 3:30 pm that day, to call her back so she could further escalate to resolve the issue.  Burns Pest Control delayed in responding to Progress Residential and Ms. [redacted], because they had been attempting to contact previous management, MEB, not current management, Progress Residential.  As of this response, Burns has scheduled with Ms. [redacted] to complete the terminate treatment on April 20.  We would like to additionally thank Ms. [redacted] for bringing the termite issue to our attention.

Hello, Thank you for speaking with Justin B[redacted] about your service issues and scheduled repair appointments. You may work with him directly on your questions regarding any associated fees.

Hello, Thank you for your feedback. Our records indicate that your refund check was processed on 8/18 and was mailed to [redacted] on 8/22. During a call with you on 9/05 it was noted that you would not provide an updated address for a new check to be sent to. Please let us...

know where a new check should be mailed to and will work to get this processed.

Hello, We apologize for the inconvenience you experienced with your stove. It is our understanding that a replacement stove was delivered to the home, however, it was refused because it was black. As such, we had to order a new stove and wait for it to arrive. This new stove is being installed...

today.

I see the whole response was focused...

on the A/C which was one of the problems.  It's the fact that we are promised things on the first day we moved in that were not honored.  Then it took almost 5 days to get our A/C fixed while the temperatures in the house were above 80.  I know this happened because there was a break down in communication which is not my fault.  This is very unacceptable.  I would like some type of pro-rated rent because my wife and I signed a 2 yr lease so I will be paying $30,720 in rent and after being in the house for only two months if this is what I have to look forward to it's going to be a long 2 years.  Just too recap why I wrote this complaint in the first place:1. Tried several times to view the property and always got excuses from the realtor who was suppose to show it.2. Move in date and time scheduled for 9 a.m. realtor did not show up until 11:30 a.m.3. Rent was short because poor software management.  It's not my fault the software was not updated when I set up my auto pay.4. Could not get in contact with a supervisor or broker and had to wait to be connected for almost 40min. and numerous times sent to different customer service reps5. Took 5 days to get my air condition fixed. So the simple statement about the A/C tech is not going to cut it.

I am sorry it took so...

long to get back to you. The company gave me 30 days to move and I have been busy making it happen. The response from the company was that they were not able to do the repairs in a timely manner and therefore felt it was in the best interest of both parties to terminate the lease. They refused to advance me my $1700 deposit to move. I had to take out a personal loan to move and as of today I still have not received my $1700 or any compensation for what I've been through. Below is a list of the items that were not repaired as of Aug 4th when I left.-Nest and remains of live and dead chimney swift birds-Damaged fireplace allowing access to the outside-Uncovered Chimney Cap-HVAC Not distributing Air on the upstairs level-Tree roots into septic system causing plumbing issues-Refund of water bill due to plumber coming out and running water for over an hour to assess the degree of the sewage damage-Dry rotted wood on window paneling due to  carpenter ants-Carpenter Bee damage to front porch -Replacing of damaged window screens in multiple windows[redacted], MBA

Hi [redacted]. Thank you for your feedback. As you mentioned, each resident is given a Move Out Report that lists the duties that must be performed prior to vacating the premises. In this list you will find points about repairing/patching all nail holes and/or scratches, replacing an broken light bulbs...

and landscaping. Per the attached photos, nail holes, crayon marks and scuffs were apparent on the walls. Additionally, we had to repair light bulbs and shrubbery. We would be happy to provide additional photos as evidence of these charges. As such, these charges will stand.   Please note that his information is also included in the signed Leased agreement.

Attached please find copies of the work orders and receipts for carpet cleaning (which also included a quote for the wood floors) and the maid service for the interior cleaning.

As far as I am concerned, this is not even close to being resolved. I have not gotten a call from anyone in management as requested when filing the complaint. I did speak to someone however by my own efforts to discuss rent payment and late fees. I am looking for a call to directly discuss my complaint with the Revdex.com and my dissatisfaction with the service I have received as a renter.

I am looking for a rental home. I called (404) 596-8381 and spoke with a man who sounded very shaky, and whenever I asked a question he seemed very unsure. Even when I asked for the hours of operation he stuttered a whole lot and said "We're open through now. We're open open now. We're open monday through friday from 6-6, and saturdays, saturday and sundays from 6-6". So I decided to call Progress Residential Property Manager, LLC. I called 602.883.7490 on 07/17/2016 at 12:49 pm EST. I spoke with a young man and I said "Hi. Are you guys familiar with Progress Residential in Atlanta, GA?" he said yes and told me they were a national company and I was calling the headquarter center. I then said "I see online there are a few scam complaints and I was wondering if you all had anything in place to verify if an agent in atlanta, ga is working with your company." The young man immediately said "we are a legitimate company not a scam whatever information you are reading online is wrong I don't know where you're reading that information but it's wrong..." He kept on and on, I waited until he was finished talking and told him "I did not say your company was a scam" he immediately cut me off and said "yes you did" I responded by saying no I did not his voice then escalated saying "yes you did yes you did" multiple times I said "okay, have a great day" and disconnected the call. Needless to say, I will not be working with this company. But I think you all should know that this is not the proper way to do business. Type "progress residential scam" on any search engine and you will find articles of complaints about people being scammed, not by progress residential but by other individuals claiming to work for progress residential. Please take time to train your representatives to listen to the customers and not be rude. That call should have been a pleasant one, and the beginning of a positive relationship. It's too bad. I will follow my instincts. I have to go to the extend to write a complain with the Revdex.com, then I do not need to do business with this company.

Thank you for your feedback. Based on the photos provided, we are working with the HOA to remove the violation. Please continue working with our team to determine if new sod is necessary.

We apologize that Ms. [redacted] feels this way. Per the Terms and Conditions outlined on the application, the application fee and the credit card service fee are not refundable. As such, we consider this matter to be closed.

As I previously stated,  The Company was misleading about information regarding the property.  We reached out to Progress through email and phone multiple times with no response.  I have a plethora of emails that I can provide to prove that we reached out on multiple occasions with no acceptable response.  Again, the pet fee was never communicated to us before we had put the 500 deposit on the house.  We found out about this as we were signing the lease and were told that the deposit was non refundable if we were to move to another location.  Additionally,  your agent Catherine C[redacted], verbally communicated to us that the residence which we applied for had access to the community pool.  Regardless of if she did this intentionally or from being uniformed, the responsibility resides with her and she is a representative of Progress Residential and both should be held accountable for this misrepresentation.  
Additionally,  We had requested that a door in our house which did not close be fixed upon our move in inspection on 8/3/16 and this has still not been resolved. Along with account payment information that has been incorrect on their website for the past 1.5 months for which we have been charged late fees and we were told that this was going to be fixed by September 1st.  After a phone call with the local representative this week,  we were told that it should be fixed by October 1st. 
It seems that the company is poorly managed and from our experience the customer service has been terrible.

They were not corrected in September I was promised a credit back for this and were now in December and it is still showing I owe.  No one ever contacts me back from either office the local south Florida and the corporate office. I don't think it is fair to treat your residents like this. We have paid on time every month since we have lived here... to recieve a 3 day letter posted on our door due to your companies mistake and it still not being resolved is ridiculous.

Hi, [redacted]. Thank you for your feedback. After speaking with the HOA, we can confirm that the yard does need to be reseeded and sodded. As such, this falls under our responsibility and we will schedule a vendor to address the issue in the next week. Additionally, we will review all violations to determine if a concession is necessary. Your Property Admin will be in touch with further details.In regard to the spa, we've determined that the previous owner cemented a portable spa into the ground. After consulting with our vendors, we cannot find a way to repair the unit given this matter as it is not meant to be used in this fashion. Your Property Admin will also speak with you about having our team remove the spa entirely without cost to you or leaving it be in the current condition.We apologize for all inconveniences and appreciate your patience.