Progress Residential Property Manager

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and
for the protection of their best interests and those of Progress Residential
According to our records, this is a dispute about move out inspectionAfter further review and communication with Ms***, Progress Residential has resolved this issue with Ms***Ms*** was provided the tracking number for the refund of the security depositProgress Residential will investigate internally to determine where the breakdown occurred prior to this complaintWe ask that Mr*** would remove his complaint due to resolving his complaint within days of receiving, findings of the investigation, and outcome

We apologize for any confusion experienced by Ms***On October 11, Ms*** spoke with our team about her rent payment being returned as non sufficient fundsShe stated that she had cancelled the credit card she had on file for payments and it was, therefore, declined by our online rent
portal and a late fee was issuedUnder these terms, the late fee issued to her account cannot be reversedPer the terms of the Lease, all rent payments must be made in full by the appropriate due date

After a thorough review our online system, we cannot find any proof that the disputed $was ever exchanged between Ms*** and Progress ResidentialWe apologize if Ms*** felt misled or that there was poor communication with our teamHowever, unless a bank statement is provided to support
this claim, we consider this matter to be closed

This is a company who will ruin your neighborhood and take down your home's and whole neighborhood's home values They do not do thorough background checks on their renters and all they care about is getting as much rent from tenants without any regard for the neighborhood itself This company is a wall street foreign invader who lets criminals into their houses especially in upscale neighborhoods Their last group of tenants have all had troubles with the law and the last tenants had a search warrant for drugs There were armed police and dea agents that broke in and destroyed the house--they are a joke who again do not do background checks or even maintain anything or check anything on the houses they supposedly manage

We apologize for the inconvenience caused by a miscommunication on our teamThe service issues mentioned were handled in September We are also looking into the resident's ledger to see if any credits are dueAgain, we apologize for the breakdown in communication from our teamIf the
resident wishes to terminate their lease, they will be held responsible for the associated fees.
Doors/Windows Front screen on door is broken9/16/9/21/
Appliances Kitchen garbage disposal is broken 9/16/9/21/
Plumbing plumbing - toilet* 9/12/9/14/
Electrical 9/4/9/16/

I was told that I was approved for the property and they apologized for the confusionHowever, the following day they requested a third credit check and additional paystubs to move forward with qualifying me for the property as my income provided exceeds the amoumt of income needed to qualifyI would like a clear and concise decision as to whether or not I am able to move into the May Glen property next week when it is ready

Again, we're sorry to hear that you feel this wayAs mentioned, a credit was requested for $for your microwave not working properly as well as a credit for the issues you experienced with your trash serviceThese will be posted to your ledger shortly

Hi, ***Thank you for submitting this documentationOur Accounting team has reached out to discuss your final chargesWe've attached this information above as wellThank you for allowing us the opportunity to serve you

Hi, ***I'm sorry to hear about this inconvenienceWe do see that an a/c tech is slated to come by the home to better understand what may be causing the problemPlease let me us know if you have any other specific issues that you would like help with

Hi, ***Thank you for reaching out and for speaking with our team about this matterThe charges for the landscaping, cleaning, the pop up sink, and paint will stand per the move-out inspectionThe charges for notice to vacate and the clear sink will be removed after further reviewOur team
will be sending a resolution document via DocuSign

The Property manager has been in contact with me.Rent Payments I have not yet completed discussions with people in the office regarding the rent paymentsAC VentsThe vent issues began before the June visit, however, someone came today to measure for new coversI hope that takes care of this issue.Pest ControlMy husband himself did put traps and such down in the attic as well as the garageI understand that pest removal is tenants responsibility, we just wanted the property manager to attend to the entry points that the pests were obviously using to get into the homeA Pest Control company came yesterday and put down more trapsLeaks/Water spots from roofSomeone was here this afternoonChecked it all out and said the roof itself wasn't leaking but that some pipes had been compromised most likely by animals in and around the attic allowing moisture to get inHe said he caulked and it should fix the issueEssentially the property management team has been helping to get the issues taken care of, however, they aren't all finished yet
Regards,
*** ***

We did receive the paperwork from Ms***, but her roommates failed to submit their portion of the paperwork to complete the processOn February 13, 2015, our Leasing team made one final attempt to acquire this paperwork by calling and leaving a voicemailThis call went unreturnedWe cannot comment on the current state of collections with other individuals

We apologize for the frustration that Ms*** has experiencedAccording to our records, two credits have already been posted to her account with three additional credits pendingAdditionally, our resident portal does not accept partial rent paymentsOur team has explained to Ms***
that she must pay rent on time by either mailing in her payments or bringing them to our officePer the signed lease agreement, any rent received after the due date will be subject to late fees

We're sorry to hear that you feel this way, however, per the docs that were attached in the last communication the charges are validA member of our team will be reaching out via email to discuss this further

We provided both a bank statement and email from the bankYou all questioned the authenticity of the email probably due to the poor grammar of the representativeYou all called the Dallas branch when I specified in an email it was the Cedar Hill locationYou only called because I suggested you all do soThere was no effort on your end to follow upI find it odd that the bank representative's information works fine when I email or call, but doesn't seem to work for you

We apologize for any inconvenience experienced by Ms***Unfortunately, her roommates did not complete the necessary paperwork to have her removed from the Lease agreementUnder the agreement, all roommates qualified for the home togetherIn order to be completely removed from
the Lease, her roommates were instructed by our Leasing team to resubmit the paperwork needed to be re-qualified without Ms***On February 13,our Leasing team made one final attempt to acquire this paperwork by calling an leaving a voicemailThis call went returned. In this case, the charges cannot be reversed because Ms*** was still considered a resident

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the
same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential
According to our records, this is a dispute about the return of security deposit fundsAs provided by the terms of the lease and local law, the residence security deposit was charged for damages to the propertyAfter further review, we found the conversation/email that Ms*** mentioned in her complaint, in which a Progress Residential former employee incorrectly informed Ms*** that they would not be responsible for damages at move out Although this former employee was incorrect in stating this to Ms***, we will honor the former employees promise and refund the security deposit to Ms***.
We would appreciate Ms*** removing her complaint due to the findings of this investigation and outcome
Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Emily M***

The microwave and the trash situation are two separate situations and the microwave credit is irrelevant to the trash. The trash company DID not pick up on 8/they did not come until 8/9, they took the wrong dumpster which was full and replaced it with the correct oneThere was no trash service of any kind whatsoever at my residence until 8/9. I will again say I am not the account holder with the trash company, progress is. I did what was logical for a human being and I contacted Progress customer care on multiple occasions to get the trash service started. I want a credit for the service days that I have paid for that I DID NOT receive service for. I was told by your local Atlanta office I would receive the credit, I waited patiently for three months for said credit, and the credit should be honored as your employee stated it would be Perhaps if you do not want these problems you should allow the renter to set up their owns service, that way all utility issues would be that of the renter who would also be the account holder and not you who are the account holder who wants to do nothing

need to send a longer response to the business and characters is not enough! My response is as follows but your system would not accept it so it accepted the one sentence I put out of frustration! "Only a portion of the response is the truthThe original complaint was called in on July 13th and I had to call back on July 14th to check in and found out they never submitted this to the "corporate team" due to having different systemsI was told the call center is worthless for taking a complaint so that was the first delayThe vendor came late Friday night at 8:05pm, which was past the 24hr time limit for senior citizens per the city ordinance, and found a faulty motor but could not fix it that evening and came back for another try SaturdayThe vendor determined the unit was unfixable and submitted a request for a replacement unit and told me they were at the mercy of Progress for approvalMy daughter *** was concerned this was going to take longer which she spoke to Leeland from Phoenix regarding this on Thurs morning July 14th after we found out they never received the complaint from the day beforeNo hotel vouchers were offered and they only said "we will get someone out to fix it"Both of my daughters called multiple offices and tried sending a notice to Progress over the weekend with no replyMonday morning *** sent an email to Amber and called 2x and then called the city of Little Elm when Amber didn't respond until after 3pm saying she was unaware of the problemShe was aware from the email sent to her from Corporate per Leeland the morning of July 18th as well as the email from *** reiterating that it was never fixed that same morning after Leeland gave us her direct email and phone numberI did NOT deny the units as they are still sitting here in my house and the fact that Progress is saying I denied the units but that the $is for the offset of the electric bill shows they are lyingThe $was for a hotel stay which was offered the day before they finally replaced the unit(days later) which was only offered after *** complained about them not offeringAmber also knew about the buckling floors and never responded to *** after she sent multiple emails to her over a week period and copied others as proof of sending themI then had to call myself about the floors and it took over a month to get them fixedAmber called me and said they cannot offer any more than the $on the accountShe has no idea what the days of misery entailed and the hardship that it brought to my familyThis is not the first time I have had a problem with Progress and I am positive it will not be the lastTheir response time is horrible and longer than their own contract statesThey were in breach of our contract and did not comply with the City Ordinance that is supposed to protect us from the summer heat“*** ***by *** ***