PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Fifth Third Bank has not resolved my complaintAs outlined in their first response, they continue to state they wait days to issue refundsThey failed to meet this requirementDue to a "processing error" on their behalf, I was forced to wait an additional days for a refund to be issuedThat is on Fifth Third BankAs a large bank, they are responsible for making their mistake correctThey have not done thisI initially filed a report with the Revdex.com to bring it to people's attention that Fifth Third is not a bank that consumers want to deal withThe customer service was very poor, the "supervisors" were not organized and presented differing information each time I contacted the bank in regards to receiving my return, and ultimately I was lied to by a supervisor that my refund for $had been processed on December 8th Fifth Third has an obligation to make this rightNow this is the second letter I have received from the Office of the President and the bank still refuses to right their wrongThis should be a strike against the bank and reflected in their Revdex.com gradeI will not accept the business' response until the President decided to resolve my situation
Regards,
*** ***

I filed a complaint against Fifth Third Bank yesterday & asked that they reversed overdraft fees on a joint account that my husband & I have there. They refused so I filed the complaint. Today I find that they did reverse these fees. The complaint was filed in my
name:*** ** *** *** *** *** *** *** *** & it was filed against the Fifth third Bank on *** **in *** ***. If any questions please call ###-###-####. Sorry for the inconvenience. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It has taken several calls and hours-on-end to get someone to help with my issue I have never had a late payment and when I paid off the account, I had no need to access 5th 3rd
Regards,
*** ***

Please see attached letter to Marion Vanriper. Thank you. Jennifer Coleman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The Fifth Third Bank Case
Fifth Third Bank
Attn: Office of the President
*** *** ***
** ***
Cincinnati, OH ***
Dear Beth H.:
This message is in reply to the rebuttal to the complaint submitted to the
Revdex.com of Cincinnati, Ohio
The hardship for this matter can be resolved with a simple
reference to the archives of the conversation I had with a member of your bank
on July 3, I did everything in my power to avoid having adverse actions
against my credit backgroundI do not feel that it is right for me to suffer
for doing as I was instructed by Fifth Third Bank
I submitted a dispute with your bank and it was found in my
favor for $with *** ***, through the mediation of the RevDex.comThe first problem is that the bank (Fifth Third) handled the
dispute without informing us that it would forward that amount of money to the
debtor (we did not receive the notification of this action)This resulted in
monies going back and forth ($was released and $was returned)This
is proof that the amount released by the bank was NOT the correct amount which
should have been forwarded to the *** ***Second, I spoke with a
representative of your bank and followed the instructions given to me by your
representativeI have enclosed copies of the money order sent to the address
given to mePlease, archive the phone conversation and we can resolve this
matterI was told I could not close an account when it was in the negative,
now I’m receiving charges against the savings account as wellI have recently
relocated and there is no Fifth Third Bank near my locationI just wanted to
close the account to avoid problems with my creditPlease archive the records
and find out which representative gave me the wrong informationIf we can’t
trust the integrity of the bank and its representatives, then we are in serious
troubleThe money has to be at the address provided to me and therefore, I
should not be charged fees in my savings account nor, have my credit adversely
affected by this mis-conduct of Fifth Third Bank
I
implore you to search the archives and you will see that I was doing exactly as
I was told by your representative and I should not have to pay for that in any
wayThank you for your time, and hopefully, we can resolve this matter with a
little investigation on your part
Regards,
*** ***

*** *** *** *** ** *** ** *** Date: November 30, 2016 Account: *** Regarding Your Mortgage Loan Dear *** ***: Thank you for your follcall to the Office of the President regarding your mortgage loanWe appreciate the time you have taken to express your additional concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed in our previous letter dated October 28, I have enclosed a copy of that letter for your convenienceOur position on this matter has not changed. During your call, you also mentioned that an agent told you in that your due date had been changed from the first (1st) to the fifteenth (15th) when you completed a loan modificationOur research determined that no loan modification was completed for your mortgage loan ending in ***Rather, your mortgage loan was set up on a repayment plan from May through January During the term of the repayment plan, your payments were due on the fifteenth (15th) of each monthHowever, there was no permanent modification to your mortgage loan, and the date did not permanently change from the first (1st) to the fifteenth (15th)It was only for the duration of the repayment planI am sorry if there was any misunderstanding. Thank you for your patience while we conducted our additional researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Enclosure: Prior Response Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The issue is that if the payoff was directed at me instead of my mother I would have cleared up the issue before it was oneI did not receive a phone call or notification about this issue till I looked at my credit reportAs soon as I found out about the issue I tried to resolve it and pay in full
Regards,
*** ***

We believe we have addressed the customer’s concerns in the past two complaintsHe has provided no new information to his complaintWe will not be sending another written response, unless the customer can provide new details to his complaint. Thank you. Pat S.Senior Consumer Resolution SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you MrPatrick Sfor looking into my matter and resolving it.
Regards,
*** ***

*** *** *** *** *** *** ** *** Date: April 12, 2018 Account: *** Regarding Your Checking Account Dear *** ***: Thank you for contacting the Bank regarding your checking accountWe appreciate the opportunity to respond to
this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your checking accountIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***Our review determined that the $cash bonus was not properly credited to your accountWe regret any frustration this may have caused youI have confirmed that the $credit was applied to your account ending in *** on April 2, I hope this letter meets your satisfaction and resolves your need. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have attached the proof the check in question cleared the account it was drawn on and this documentation was provided to Fifth Thirds Bank and they still refused to release the hold on the fundsAdditionally the following email was sent directly from ** *** Title Company : Hello, I wanted to confirm a closing that happened last Thursday, January 18, with *** and *** ***.They purchased their home at *** *** **., *** ** ***.This was a relocation for them and the funds were wired to us which was more than needed.A check was written to *** and *** for the difference in the amount of $23,019.76.I see this check has cleared our real estate escrow accountPlease see attached check.I assure you that the funds were goodIf you have any questions, you can contact our office at the below number.Our attorney, whom handled the closing will be happy to talk to youYou can also contact *** Bank at ###-###-#### to verify. Thank you, Marilyn *** *** Title, Inc.*** *** *** *** *** *** ** ***Phone ###-###-####Fax ###-###-####***
Regards,
*** ***

I just received a call from the Fifth Third branch where I had opened my account and they have found the missing dollars from the balance transfer with *** ***Thanks - *** * ***

Hi ***, I sent a final response to *** *** (*** *** *** & our customer) on 01/05/I last spoke with them on 12/22/and left a message for *** *** on 12/29/I have not spoken with either of them since I sent my response on 01/05/17. Thanks, Elizabeth D| Fifth Third BankPhone ###-###-#### Fax ###-###-#### Email ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

*** *** *** *** *** ** *** ** *** Date: July 17, 2017 Account: *** Regarding Your Fifth Third Bank Essential Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
checking accountWe appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality customer service are very concerningAt Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customersWe sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to usFeedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received. Fifth Third Bank did offer a $promotional cash bonus for new accounts opened in March 2017. The bonus was to be deposited into your new checking account within five (5) business days of completing the qualifying requirementsThe promotion required the banker to place a promotional code on the account, three (3) online bill payments and direct deposit. On March 29, 2017, you visited the Peachtree Corners Banking Center, and opened an Essential Checking accountOn April 12, 2017, three (3) online bill payments posted to your checking accountOn April 14, 2017, a direct deposit posted to your checking account. Our research confirmed that you provided the banking center with the promotional cash bonus offer; however, in error the banker did not place the cash bonus offer code on your accountTherefore, you did not receive the cash bonus within the five (5) business daysUpon receiving your complaint, we have requested and approved the $cash bonus into your checking accountFor your records and convenience, we have enclosed a copy of the recent activity in your checking accountPlease use this record as verification that you have received the cash bonus. We feel these actions are sufficient to reverse any negative impact you may have experienced as a result of the banker’s errorTherefore, we will not be honoring your request for an additional $in addition to the cash bonus. It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matterYou are a valued customer and we hope you will allow us to serve your financial needs in the futureIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Account Activity

*** *** *** *** *** *** *** ** *** Date: August 26, 2015 Regarding Your Checking Account Dear *** ***: Thank you for the additional correspondence you sent to the Revdex.com regarding your checking accountWe appreciate the time you have taken to express your concerns regarding this matter. We initially received a copy of this complaint on August 5, We received a similar complaint from you on August 20, However, we stand by the response conveyed to you in the previous letter sent on August 12, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. A transaction to *** *** for $1,was authorized on March 27, As you stated, you filed a dispute with Fifth Third Bank and received provisional credit from Fifth Third for $on April 3, On April 14, you received a credit from *** *** of $and on July 26, you received a second credit from *** *** of $The provisional credit of $was removed from your account on June 22, You were not entitled to keep both the provisional credit from Fifth Third as well as the credit back from *** ***I have included a copy of the electronic complaint that was filed with Fifth Third Bank as it pertains to *** *** as well as a copy of the letter sent June 22, informing you that the provisional credit from Fifth Third would be removed from your account because *** verified the remaining amount that was not credited back to you was a valid chargeIf you would like to request copies of the documents used in our investigations, please follow the instructions on the letter dated June 22, 2015. Your checking account became overdrawn on June 1, by ($1.30)An overdraft notice was sent to you at that timeNo deposits were made to bring the account to a zero balanceWhen the provisional credit was removed on June 22, 2015, your account continued to be overdrawnAt the close of business on June 22, 2015, the account was overdrawn ($810.57)An overdraft letter was sent to you at that time as wellOn June 26, 2015, at the close of business, after the second credit from *** *** for $posted, the resulting balance in your account was negative ($355.47)By that time, the account had been overdrawn for twenty-five (25) daysOn July 28, your checking account was charged a $30 charge off collection fee and closed with a negative balance of ($385.47). The address that you were given during the conversation on July 3, 2015, of *** *** *** ** *** *** *** *** *** *** ** *** is a valid addressAgain, we have no record of receiving the item that you state was sent to Fifth Third bank to pay off the debt that was owed. As of August 24, 2015, the item that was sent to Fifth Third Bank has not been credited to your account and we are unaware of the location of your paymentYour account is now closed with Fifth Third Bank and being serviced by an outside collection agency for further collection proceedingsOnce you confirm that the money order has not cleared after the sixty (60) days stated by The United States Post Office, it would be best to place a stop payment on the item and clear your debt with Allied AcceptanceThere is no refund that would have been available to you if that item would have posted to your account with Fifth Third Bank prior to being closed and sold to Allied AcceptanceAny further negotiation on this account needs to be discussed directly with Allied Acceptance. The fees that you are being assessed on your savings account are valid chargesThere is a monthly service charge of $on your savings account if there is not a minimum balance maintained in the accountThere were no prior service charges assessed because your balance satisfied the requirement. When a large withdrawal was made from the account on May 28, 2015, the balance dropped and a service charge is now being assessed. I appreciate you bringing this concern to our attentionI apologize for any frustration this may have caused youIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ***, Monday through Friday, a.mto p.m., ET. Sincerely, Beth H. Office of the President PC: Revdex.com Enclosures: Email Letter, Denial letter, Prior response letter, Overdraft letters (2) *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** ** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The ATM is constantly under repair at this location which has further prevented me from accessing my account at all times to check balances, make deposits, etcI attempted to deposit more money into this account (in addition to the $deposited the following day) before all of these charges and was unable to do soDue to the frequent disruption in ATM services, and this branches failure to maintain it's equipment, I was unable to check my balance and get money into my account in a time sensitive mannerThere have been several occasions where this ATM has been shut down after hours There are no other 5/banks therefore it is imperative that this location be in constant working condition Further, fifth third charges overdraft fees in an unethical manner, rearranging charges so that there are more overdrafts than there would be if the charges were made by transaction time I request that at least all but two of the fees be reversed as (1) there would have been enough funds to cover these transactions had the ATM been working at the time I attempted to make a depositAnd (2) there would have been sufficient funds in the account for all but two of the transactions had 5/not unethically rearranged the posting times Lastly, what 5/is neglecting to mention is that one of the courtesy refunds that was previously given to me never should have been charged to begin withThat fee was charged for a transaction where I withdrew cash from my acct at the branch and had positive funds in there after I withdrew itFifth third unethically charged an overdraft for that transaction even though I had funds in my acctthe fees I have had reversed previously have not been a result of my errorI have had other fees that I have not asked to be reversed before, as I incurred themThe two that we're reversed as a "courtesy" were as a result of bank errorIt is the bank branches responsibility to maintain ATMs and make sure the after hours services work properlyOn several occasions I have visited this branch and found it either poorly maintained, under construction, or disorganized.
Regards,
*** ***

*** *** *** *** *** *** *** *** *** ** *** Date: July 27, Account: *** Regarding Your Platinum MasterCard Dear *** ***: We received a copy of your complaint filed with the *** *** *** *** ***, as well as the additional complaint you filed with the Revdex.com (Revdex.com), regarding your credit card accountWe appreciate the time you have taken to express your continued thoughts and concernsOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on July 15, A copy of our previous correspondence is enclosed for your referenceAfter reviewing the emails between you and Personal Banker Chris W., we removed the inquiry that was processed as part of an application for a new credit card accountPlease be assured that this matter has been forwarded to the relevant Bank personnel for review, and we have opened a corporate investigation into the matterWe strive to provide accurate and professional service, and I am sorry that is not what you experiencedWe appreciate your feedback as it assists us in identifying problems and to continuously improve the level of service we provide to our customersHowever, I cannot inform you of specific internal corrective actions that may be takenPlease be advised that Fifth Third Bank employees have access systems that are used to house and service our customers’ accountsThe information listed in these systems can include, but is not limited to, each customer’s name, address, phone number, birth date, and Social Security Number or Tax Identification NumberWe are required to retain certain information in accordance with various federal and banking regulationsAdditionally, such information is used to verify and identify customers for security purposesPlease be assured that it is not within the Bank’s processes or procedures to submit applications for credit without the customer’s full consent, and we are looking further into the situation involving MrWvia the corporate investigation.We appreciate your patience while we researched this matter, and we apologize for the difficulties and concern you experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Shawna TOffice of the PresidentPc: Consumer Financial Protection Bureau, Revdex.com Enclosure: Previous Response

*** ***,I reviewed the additional rebuttal from *** *** on November 19, As previously stated, our position on the issue has not changed and we consider this matter closedHowever if *** *** still wants to close the business checking and savings accounts, we will waive the $account closure fee at that time.Thank you,Danielle S. | Fifth Third Bank Consumer Resolution Specialist | Office of the PresidentKingsley Dr, MD 1MOCOP, Cincinnati, OH 45263(:###-###-####7:###-###-####

*** *** *** *** ** *** ** *** Date: June 7, 2017 Account: *** Account: *** Account: *** Regarding Your Accounts Dear *** ***: We received a copy of the letter you sent to the Revdex.com concerning
your business accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On February 18, 2017, you visited our *** *** Banking Center and met with Mimi H., Retail Personal BankerOn that day, MsHassisted you and opened your Business Standard Checking account ending in ***, your Business Standard Checking account ending in ***, and your Business Relationship Savings account ending in ***In researching your concern that you did not authorize the Business Standard Checking account ending in *** and the Business Relationship Savings account ending in *** to be opened, we confirmed that the accounts were properly opened as evidenced by your signature on the Signature Card and the Deposit Account Resolution for each accountA copy of the signed Signature Card and the signed Deposit Account Resolution for each account is enclosed for your review and convenience. As part of my research into your concerns, I contacted the *** *** Banking Center on June 2, 2017, to speak with Mimi HAt that time, it was explained to me that MsHis no longer employed by Fifth Third BankTherefore, I was unable to determine why three (3) business accounts were opened for you at that time. When I contacted the *** *** Banking Center on June 2, 2017, I spoke with Kevin O., Retail Regional ManagerAfter I explained the issue you experienced to MrO., he authorized closure of your Business Standard Checking account ending in *** and your Business Relationship Savings account ending in *** without the $fee to close either account being assessed. On June 2, 2017, I reversed the $service charge assessed to each account, transferred the $remaining balance in each account to your Business Standard Checking account ending in ***, and closed each account at that timeI explained this to you during our telephone conversation on June 2, 2017, and you indicated that this was a satisfactory resolution to the issues you experiencedFor verification of the account activity outlined in this letter, copies of your most recent account statements are enclosed. I also want to take this opportunity to ensure that you are aware that Fifth Third Bank Business Checking and Savings accounts are assessed a $account closure feeAdditionally, a paper statement fee of $is charged on a Standard Business Checking account unless the average daily collected balance of the account is $3,For your reference, enclosed is a document outlining some of the fees associated with your Business Standard Checking accountIf you have additional questions regarding the fees associated with your Business Standard Checking account, please visit your local Fifth Third Banking Center or contact our Customer Service DepartmentYou can contact our Customer Service Department at ###-###-####, Monday through Friday, a.m. to p.m., ET, Saturday, 8:a.mto p.m., ET. *** ***, please also accept my apologies for the level of service you received when you previously contacted the Bank regarding this matterWe strive to provide professional and accurate service to our customers and we regret if this has not been your experience. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (8): Signature Cards, Deposit Account Resolutions, Account Statements, Business Standard Checking Account Document