PROCORPSA

*** ** *** *** *** ** *** ** *** Date: July 11, 2017 Account: *** Regarding Your Real Life Rewards *** Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your Real Life
Rewards ***We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Our records show that your Real Life Rewards *** ending in *** is enrolled with our Auto BillPayer program. Currently, Auto BillPayer is set you pay the minimum payment due each monthDuring our research, we listened to the recording of your call to the Bank on July 8, 2017, during which you mentioned that you wanted Auto BillPayer to pay the full balance on your accountIn order to change your Auto BillPayer preferences, you will need to contact Auto BillPayer at ###-###-####, Monday through Friday, a.mto p.m., ET. I understand from your complaint that you would like to be able to change your preferences via Internet Banking. Unfortunately, we do not currently have the capability to change Auto BillPayer preferences onlineHowever, I want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. During our research, we determined that only one (1) late fee of $was assessed to your account on June 20, 2016. This fee was waived on July 12, No other fees have been assessed to your account other than the $finance charge that was assessed on June 20, In the interest of customer service, we waived the $finance charge on July 10, 2017. As of July 11, 2017, the balance on your account is $and a minimum payment of $is due on July 17, 2017. Auto BillPayer will withdraw the minimum payment of $unless you change your preferences. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Problem: I ask for the bank to refund my funds back and they did not my account is $neg they never called or contact me back it's been weeksDesired Outcome: My account to be fixed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** *** *** *** *** *** *** ** *** Date: November 16, 2015 Accounts: ***; *** Regarding Your Business Accounts Dear *** ***: We received copies of the complaints you filed with the Revdex.com, and the Federal Reserve, in addition to your letters sent directly to the BankWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterWe strive to provide professional and accurate service to our customers and we regret if that has not been your experience. It should be noted that business accounts are typically opened at a local Financial CenterHowever, our Personal Banker confirmed that you requested a more convenient place to open your accountsIn order accommodate your request, our Personal Banker at the ** *** Financial Center obtained approval from their manager to open your accounts at an offsite location as convenience to you. The following deposits were made when your business accounts were opened on May 15, 2015: ? $deposit to Business Standard Checking ? $14,deposit to Business Relationship Savings We researched your concerns that your funds were not properly allocated at the time of depositThe Personal Banker recalls that you indicated that the funds be deposited as listed above because the business savings account earned interest and the business checking account did not. We stand by the decision previously provided to you by the Financial Center and in our written correspondence dated November 2, Specifically, your account is not eligible to receive the promotional offer of $because your Business Standard Checking account did not maintain the required average balance of $1,during the first three (3) full months that the account was openAs the account owner, you are in the best position to monitor the balances in your accountA funds transfer between the accounts could have been requested through any Financial Center in order to meet the balance requirements necessary to qualify for the promotional cash bonus. The Business Standard Checking account has a monthly service fee of $This fee is waived if the business maintains a total monthly average balance of $3,across the checking and savings accountsThe fee will also be waived if your business spends at least $per month on your business credit card (if applicable)Your monthly statements will confirm that no monthly service fees were assessed to this checking account. *** ***, please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we regret that you find it necessary to close your accountsThe $50.00 Business Account Closure Fee is disclosed in our Rules and Regulations booklet and our policy is to provide all new account holders with a copy of this handbook at account opening. In order to provide you with a more positive resolution to your concerns, we are willing to waive the $50.00 fee typically charged to each business account when it is closedI have enclosed a copy of the Account Closure Request Form used when customers find it inconvenient to visit a Financial CenterPlease mail the completed and signed form to: Fifth Third Bank ** *** Financial Center *** *** *** *** *** ** *** Otherwise, you can visit any convenient Financial Center location to request that the accounts be closed. I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at *** Monday through Friday, a.mto p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com; Federal Reserve Bank Enclosure: Account Closure Request Form

*** ** *** *** *** *** *** ** *** Date: July 7, 2016 Account: *** Regarding Your Recent Overdraft Dear *** ** ***: We received a copy of your continued complaint submitted to the Revdex.com (Revdex.com) concerning your recent overdrafts and the request for a courtesy refund of feesPlease know, Fifth Third Bank continues to appreciate the time you have taken to communicate your thoughts and concerns regarding this matter. Please be assured that the Bank has reviewed your request to have the courtesy waiver previously offered to you by the banking center staff applied to your accountEffective July 7, 2016, the Bank has waived $in overdraft feesPlease see the enclosed copy of the previous response sent to you June 28, 2016, for clarification of the fees which have been charged to your account. *** ***, thank you for your continued patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Previous Response

*** ** *** *** *** *** ** ** *** ** *** Date: September 6, 2017 Account: *** Account: *** Regarding Your Debit Card Purchase Dear *** ** *** **.: We received a copy of the letter you sent to the Revdex.com
concerning your debit card purchaseWe appreciate the time you have taken to document your thought and concerns regarding this matter. On May 30, 2017, your $debit card purchase posted to your Express Banking accountWhen you previously contacted the Bank regarding this matter, our Disputes Resolution Department (DRD) opened case number *** to dispute the charge with the merchantOn June 9, 2017, the DRD sent a letter explaining that the transaction dispute requires additional research and may take up to thirty-one (31) calendar days to resolveThe case was finalized on August 16, At that time, the DRD sent a letter explaining that the Bank is unable to assist with the transaction and recommended that you work directly with the merchant to resolve the claimCopies of the letters from the DRD are enclosed for your review and convenienceAccording to our research into this matter, the merchant is willing to work with you to resolve this matterSpecifically, the merchant offered you a gift card as a resolution. According to the enclosed copy of the Fifth Third Bank Card Agreement, if you are dissatisfied with the goods or services that you have purchased with your Card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the PurchaseTo use this right, all of the following must be true: The Purchase must have been made in your home state or within miles of your current mailing address, and the Purchase price must have been more than $(Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) You must have used your Card for the Purchase made with Cash Advances from an Automated Teller Machine (ATM) does not qualify. You must not yet have fully paid for the Purchase. Since the merchant is willing to work with you to resolve the matter, and since the purchase in question is not more than $50.00, as indicated in bullet point number one (1) above, your only recourse is to work directly with the merchantIt is also important to note that the term ‘Zero Liability’ means that a cardholder is protected from unauthorized purchases, and, in the case of your $purchase, the purchase was not unauthorized. If you have additional questions regarding your DRD case number ***, please contact the DRD at ###-###-####, Monday through Friday, a.mto p.m., ETIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures: Letter Dated June 9, 2017 Letter Dated August 16, 2017 Fifth Third Bank Card Agreement

*** *** ** *** *** *** ** *** Date: April 11, 2018 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment loan
We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your loan ending in ***While your payment of $received on February 12, 2018, satisfied the remaining principal balance, it did not satisfy the outstanding interest amountThis loan is a simple interest loan, which means that interest accrues each dayIn addition, as the February 12, 2018, payment was a curtailment, or principal only payment, the loan was not automatically closedWe regret any inconvenience this may have caused you. As we discussed by telephone the remaining balance of $on your loan ending in *** was waived, bringing it to a zero (0) balanceAs of April 4, 2018, the account has been closed and the title was mailed to the above addressIf you do not receive it within fifteen (15) days, please contact me at the telephone number belowIn addition, I would like to assure you that there are no delinquencies reporting on your credit bureau report for the account ending in ***If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

*** ** *** *** ** *** *** *** *** ** *** Date: August 22, 2016 Account: *** Regarding Your Recent ATM Deposit Dear *** ** ***:We received a copy of the complaint you filed with the Revdex.com concerning your
recent deposit at an Automated Teller Machine (ATM)We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concernsWe strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standards. On August 15, 2016, you contacted Fifth Third bank and filed a dispute for your $3,ATM deposit. Per your request, the Dispute Resolution Department opened investigation number *** to research your ATM depositPlease note the investigation is still ongoingWe began the investigation on August 16, 2016, and your checking account was given provisional credit, on August 17, 2016, which totaled $3,while we research your dispute. The Dispute Resolution Department will contact you under separate cover with their findingsShould your dispute not be approved, the provisional credit will be removed from your checking accountPlease note the investigation can take forty-five (45) days to be completedIf you have any questions regarding the Dispute Resolution Departments investigation, please contact them directly at ###-###-####, Monday through Friday, a.mto p.m.; Saturday, 8:a.mto p.m., ETPlease reference case number *** when contacting the Dispute Resolution Department. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matterWe value your relationship and look forward to fulfilling all of your financial needs for years to comeIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
You are holding the proof you asked forI don't take kindly to being called a liar!!! And I misspoke when I said I was filing with *** it autocorrectedIt is actually the *** *** *** ***Thanks to the additional rebuttal I will now be adding defamation of character! This bank blatantly refuses to give back money that is not theirs after receiving the documents SHE requestedIf she had already made up her mind what was the point of putting all this undue stress on me and my wife? She has been informed that there WAS A COMPUTER ERROR! Can you read? Just wondering since you ignore everything I have stated but what you pick and choose! If you cal a random 1-you will get wrong information! I have told you multiple times the agent handling the case is *** ***Yes she misspoke on the phone the first time and even has stated as muchI am returning to *** *** to have her call you directly and the conversation will be recorded by *** ***I am not letting this go you will not keep money that does not belong to youI am certain we are being singled out due to our race of *** since your settled an $MILLION lawsuit for that exact same reasonInstead of doing what is right you have now opened the door for cause to seek counsel yet againI am returning to *** *** to today and she will be contacting you to correct the incompetence of the bank's failure to read legal documentation that will be used against them in court!
Regards,
*** ***

*** ** *** *** *** *** *** *** ** *** Date: April 25, 2017 Account: *** Regarding Your Installment Loan Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Your monthly loan payment of $is due by the first (1st) of each monthIf the payment is not received within thirty (30) calendar days of the due date, the relevant delinquency is reported to the credit reporting agenciesYou had a payment due on September 1, 2016. However, we did not receive the paymentJoint account holder *** *** spoke to our Collection Department on September 30, 2016, and scheduled a $payment to process that dayUnfortunately, the account number he provided was incorrect and was missing a digit. As a result, the payment failed and was returned back to the Bank as unpaid on October 5, Due to the regulations that govern collection calls that can be made to an account holder, our Collection Department was unable to resume calling again immediately after the failed paymentOur Collection Department began calling again on October 13, *** *** then paid the September 1, 2016, payment due on October 19, He then paid the October 1, 2016, payment due on November 2, 2016. After reviewing the situation, we confirmed that a Bank error did not occurWe processed the payment using the account number provided to usHowever, because the account number provided was incorrect, the payment failedBecause the payment was made on the thirtieth (30th) of the month, and the payment was returned on October 5, 2016, it was not possible for the Bank to notify you or *** *** of the failed payment before the account became thirty (30) days delinquent on October 1, Additionally, the payment due for October was received more than thirty (30) days after the due dateThe information provided to the credit reporting agencies is accurate, and we are unwilling to remove the derogatory reporting that was correctly reported. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### As of April 24, 2017, the installment loan is current with the next monthly payment of $719.81 due on May 1, There are no payments currently scheduled with the Bank for the May payment due. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Payment History

*** * *** *** ** **
*** ** ***Date: July 7, 2015Account:
***Regarding
Your Debit CardDear *** * ***: We received a copy of the complaint you recently
filed with the Revdex.com We
appreciate the
time you have taken to document your thoughts and concerns.Our goal is to provide professional and
accurate service to our customers and I am sorry if that has not been your
experience. Customer service is of the
utmost importance to all of us at Fifth Third Bank and we appreciate your
feedback as it assists us in identifying problems in an effort to continuously
improve the service we provide our customers.
Please be assured that we have contacted the relevant parties to express
your dissatisfaction with the service you received and passed on your concerns. If you can provide more details about some of
your concerns, we will further investigate.In researching your concerns we found that your
debit card ending in *** is not
blocked. This card was connected to your
checking accounts ending in *** and ***, which are both closed. However, your Jeanie Automated Teller Machine
(ATM) card ending in was
blocked. I was able to unblock this card
on July 2, 2015. This ATM card is
connected to your savings account ending in ***.If you would like a new temporary password,
you may contact our Consumer Call Center at ###-###-####. The center is open Monday through Friday
a.mto p.m., Saturday from 8:a.mto p.m., and closed on Sunday. Once you have the temporary password, you can
go online on the Bank’s website, www.53.com and
set up any password you would like. Our Consumer Contact Center strives to
provide professional and accurate service during every telephone call they
receive throughout the day. Due to this
reason, our Customer Support Specialists will attempt to ensure that every
effort is taken to resolve any issue that you bring to their attention versus
transferring your telephone call. I am
sorry if your telephone call experience did not meet the same high standard.I can assure you that it was not our
intention to cause you any frustration or an undue hardship. You are a valued customer and I appreciate
this opportunity to address your concerns If I could be of further assistance to you,
please call me at ###-###-####, or toll free at ###-###-####, Monday through
Friday, a.mto p.m., ET.Sincerely,Carolyn G.Office of the President Pc: Revdex.com

*** ***
*** ** *** ***
*** ** *** Date: July 27, 2016 Account: *** Regarding Your Former Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
account. Your email to the Board of Directors was also forwarded to our office for attentionWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. Your former checking account ending in *** was charged off with a negative balance of ($589.73) on August 26, For your reference, I have enclosed copies of the statements and overdraft notices that were mailed to notify you of the negative account balanceIf after reviewing the statements, you believe the account was charged off in error, please feel free to contact me directly at either telephone number listed below. Checking accounts are not reported to the four (4) primary credit bureau reporting agenciesIf an account remains negative for fifty-five (55) days, we will close it, report it to *** (a consumer reporting agency) and send the account to a third party collection agencyI verified that this account is no longer being reported to *** or *** *** ***, nor are we engaged in any collection efforts for this accountThe account was sold to *** *** *** *** for ongoing collection efforts on June 10, 2011. *** has since gone out of businessThey may have sold the debt to another collection agency, which is likely why you are receiving calls from *** *** *** ***If you are contacted again by them or by any other collection agency, you can request that they provide validation of the debt to you in writingThis “validation” will include some proof that you are the person responsible for the debt and an accounting of the current balance owed. In addition, you also reserve the right to send the collection agency a written request to cease and desist any future telephone calls regarding the outstanding debtPlease be aware that while they may no longer make telephone calls to you upon receipt of your written request to cease and desist, the third party may proceed with further collection efforts or a judgment as an industry practice. I am sorry for any inconvenience this matter may cause youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com; Board of Directors Enclosures: Account statements; overdraft notices

Dear *** ***: After reviewing the customer’s most recent comments, we believe we have fully addressed the customer’s concerns in our previous response.Because no new information was provided, we will not be sending an additional written responsePlease update your file as needed. Thank you, Alison S.Customer Care Team SpecialistOffice of the President | Fifth Third Bank

*** ** *** *** * *** ** *** * *** ** *** Date: August 16, 2016 Accounts: *** *** Regarding the Holds Placed on Your Accounts Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com
regarding the holds placed on your accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youWe placed the holds on your Essential Checking account ending in *** and your Express Banking account ending in *** while we were investigating your fraud claimAs of August 11, 2016, the holds have been removed from both accounts. Please also be aware that your checking account ending in *** has been overdrawn since July 6, 2016, and currently has a negative available balance of ($149.51)Please visit any Fifth Third Bank banking center to make a deposit into your account to bring it to a positive statusShould your account remain overdrawn for fifty-five (55) days or more, we may charge off the account and refer it to *** for collection proceedings. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Response to my inquiry is unacceptable " due to the inability to make a partial payment option unavailable to you, we have researched
the ability to return the $to you that had posted to an unapplied state on your loanUnfortunately, we
have found that the funds have been reapplied, and have posted to the principal of your loanOnce additional
funds are received that totals the payment amount due April 1, 2016, please contact the Bank to have these
amounts combined to make the full payment that is dueWe deeply regret any inconvenience this may cause
Should you wish to have the funds returned to you in the form of a check, please contact me with the
information belowUpon request of this check, the funds will be sent to you within ten (10) days, and will be sent
via standard mail"In the response the bank says unfortunately the funds have been reapplied I do not understand how this is acceptable? It was bank that reapplied the funds This to me is a fraudulent way to hold the funds since they were not given direction to keep my money in an unapplied credit state The offer of a check does not do me any good at this point."Additionally, your comments expressing less than quality service you received when attempting to make a
partial payment at the branch are very concerningWe strive to provide an exceptional experience to our
customers with each interaction, and I am sorry we did not meet your expectationsI want you to know that
customer feedback is reviewed with our senior and executive management teams as part of our ongoing
commitment to improving our operations"I decided to call MsS., it was a very frustrating conversation While saying the right things about wanting input from customers and taking it very seriously I feel that this was just Politically Correct jargon With my call to MsSI let her know that bank had on its website advertising early payments and bi weekly payments MsSjust kept telling me they haven't offered it in years and that it was not necessary for employees to know very general bank lingo if their bank did not offer that specific product I explained to her that the only reason I decided to start making bi weekly payements was due to their advertising of it on their website (this past weekend that advertisement had been taken down MsSsaid they wouldn't advertise something they didn't have However, I decided to record my access to this page as recent as the middle of this month I told her I could send her a video of my access to it to prove the advertising She told me I could fax it in I would appreciate a phone call from someone above MsSthat would actual listen to my concerns and the advertising in order to take responsibility for it As a customer of the bank its concerning that such a representative of the bank would not do everything she could to investigate this situation and openly invite any evidence in order to analyze it and take the proper steps to ensure it doesnt happen again
Regards,
*** ***

*** ** *** *** *** ** *** ** *** Date: December 28, 2017 Account: *** Regarding Your Auto Loan Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your Fifth Third Bank auto loanWe
appreciate the time you have taken to document your thoughts and concerns in this matter On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Our records show that on October 19, 2017, you logged into Fifth Third Bank’s Internet Banking and scheduled three (3) payments of $each for your auto loan ending in ***The scheduled dates for these payments were as follows: October 19, 2017, November 17, 2017, and December 15, 2017. Our records further show that on December 6, 2017, you sent an email message to the Bank requesting that we cancel the payment scheduled for December 15, On December 7, 2017, we replied to your email and provided you with instructions on how to cancel the payment via Internet BankingHowever, your Internet Banking usage history does not show any logins between December 6, 2017, and December 20, 2017. On December 15, 2017, we received your payment of $3,385.84, which paid off your auto loan balance in fullHowever, this was the same day of your scheduled payment, and there were no attempts to cancel the payment prior to this dateTherefore, the payment of $was still withdrawn from your checking account. Per our established procedures, we hold an overpayment from a non-Fifth Third Bank account for ten (10) business days to ensure that the funds are good and the payment will not be return unpaid. However, after speaking with you by phone on December 20, 2017, we sent a check in the amount of $to you via UPS overnight mail on December 21, Our records confirmed that the check was delivered on December 23, 2017, and that you cashed the check on December 26, 2017. Thank you for your patience while we conducted our researchYou have been a valued customer, and we certainly hope you will consider using Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President Pc: Revdex.com

*** ** *** *** *** *** *** *** *** ** *** Date: May 26, Account: *** Re: Wire Transfer Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com concerning a wire transfer that was sent from your savings accountWe appreciate
the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers' satisfactionOn May 6, 2015, you initiated a wire transfer at the *** *** Financial Center in *** ***, IL to send $6,000***, to *** *** in *** *** *** for benefit of an account held in the name of *** *** ***Per your request, this wire transfer was sent in *** *** rather than in United States (US) DollarsDue to the inability of the account at *** *** to allow funds other than US Dollar currency to be deposited, the funds were kept on holdWe apologize for any miscommunication that may have caused this errorOn May 19, 2015, we recalled the funds involved in the wire transfer from *** *** to be redeposited into your savings account ending in *** in accordance with our wire transfer Terms and ConditionsDue to the wire transfer dispute, the Bank has reimbursed you for the wire transfer fee you paid for the outgoing wire transfer in the interest of customer serviceAdditionally, the *** form you requested is enclosed for your recordsWe strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ***, Monday through Friday, a.mto p.m., ET *** *** Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: Wire Transfer Form ***

*** *** *** *** *** *** *** ** *** Date: July 19, 2017 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of your complaint filed with the *** *** *** *** (***) regarding your checking account disputeWe appreciate the time you have taken to express your thoughts and concerns. We have reviewed the additional documentation that you provided to the *** regarding your disputeAfter completing an additional review, we re-filed the dispute as a fraud dispute instead of a billing errorThe new case number for your dispute is ***Our Dispute Department has completed their research and your claim is approvedThe $was credited to your checking account on July 14, 2017. Due to the confirmed fraud that occurred on your debit card ending in ***, the Bank must close the debit cardI attempted to contact you multiple times on July 17, 2017, and July 18, 2017, using the phone number you provided to the *** to explain that your debit card would be closedI was unable to reach you, and the voicemail box is full so I was unable to leave a messageOn July 17, 2017, we requested a replacement debit card be sent to your address listed aboveIf you do not receive the new debit card by July 26, 2017, please contact me directly using my phone number listed belowWe will close the existing debit card ending in *** on July 24, 2017, to prevent further fraud from occurring on the account. To access your funds while you wait for the new debit card, you can visit a Fifth Third Banking Center to obtain a Jeanie CardThe Jeanie Card will give you access to withdraw money at an Automated Teller Machine (ATM) and to make purchases at merchants that will allow you to utilize the Personal Identification Number (PIN) while payingPlease note that the Jeanie Card does not have a MasterCard logoYou can also obtain an Access Prepaid Debit Card, which has a MasterCard logo, from a banking centerYou can transfer funds from your checking or savings account to the Access Card to make purchasesBecause you have an existing Essential checking account, there is no monthly fee for the Access CardTo move funds from the Access Card to your checking or savings account, you will need to withdraw the cash from the card and then deposit the funds to the desired accountI have included a copy of the Access Cardholder AgreementPlease review the agreement to determine if the Access Prepaid Debit Card may work for you while you wait for the new debit card. We appreciate your patience while we researched this matter and we value your businessIf I can be of any further assistance, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: *** *** *** *** Enclosure: Dispute Approval Letter, Access Cardholder Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Kindly reference my last response submitted on 04/01/for which the very specific issues were notedIt is apparent 5/keeps dodging the actual issues at hand as they weren’t directly addressed, let alone resolved.
Regards,
*** *** ***

We believe we have addressed the customer’s concerns in the past two complaintsHe has provided no new information to his complaintWe will not be sending another written response, unless the customer can provide new details to his complaint. Pat S.Senior Consumer Resolution SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***