PROCORPSA

In order to provide a positive resolution to
the customer's concerns, three (3) monthly service charges totaling $were credited
to the savings account on April 7, In addition, both overdraft fees
totaling $were reversedPlease find below a copy of the letter being mailed to the
customer along with enclosuresThank you.*** *** *** *** *** **. *** ** *** Date: April 13, 2017 Account: *** Regarding Your Fifth Third Bank Savings Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. Your Relationship Savings beginning balance on March 31, 2017, was $One (1) web-initiated payment of $posted to your account, creating an ending balance of negative ($8.00)Because your account balance was not sufficient to cover the transaction that posted, the Bank charged your account one (1) overdraft fee of $each on the next business dayThe payment of $was automatically attempted again on April 4, As there were insufficient funds in the account, the item was not paid, and one (1) overdraft fee of $was charged to the account the next business dayI have enclosed copies of the overdraft notices that provide additional detail regarding the account activity and the fees that were assessedThese notices were mailed to you and available for viewing through your online or mobile banking access. Your Relationship Savings Account has a $monthly service charge, which is charged on the first business day after your statement cyclesThere is no monthly service charge if: ** You have a Fifth Third Bank checking account; ** Or, you maintain an average monthly balance of $or more in the savings account; ** Or, you are a minor, or someone under age is an owner of the account; ** Or, you are enrolled in our Military Banking program. This information is also listed on the first page of your monthly account statementAs an account holder, you are responsible for reviewing your account activity regularly and notifying the Bank of any errors or disputed items within thirty (30) days of the statement’s dateYou can review your accounts in several ways, including: at an Automated Teller Machine (ATM); on our website at 53.com; through our mobile banking app; or by calling our Customer Service Department at ###-###-####In order to provide a positive resolution to your concerns, three (3) monthly service charges totaling $were credited to the savings account on April 7, In addition, both overdraft fees totaling $were reversed. The current balance in your account is $If you would like to withdraw the funds in order to close the account, you can visit a local Financial Center or send in a signed written requestI have enclosed a copy of our Account Closing Request form for your convenience. I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused youYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Overdraft notices; account closure request form

*** *** *** *** *** *** *** ** *** Date: April 6, 2018 Account: *** Account: *** Account: *** Account: *** Account: *** Account: *** Regarding Your Secured MasterCard Account Dear *** ***: We received a copy of the additional complaint you filed with the Revdex.com (Revdex.com) regarding the credit bureau reporting of your Secured MasterCard accountPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the continued time you have taken to communicate your thoughts and concerns regarding this matter. We initially received a copy of this complaint on March 16, via the Revdex.comWe received a duplicate Revdex.com complaint from you on April 2, Although we regret your continued frustration with this matter, we stand by the response conveyed to you in the previous letter sent on March 28, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. *** ***, Fifth Third Bank strives to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure (1): Previous Response Letter

*** ** *** *** *** *** *** *** ** *** Date: April 13, 2018 Account: *** Regarding Your Mortgage Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loan
We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your mortgage loanIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***Please find enclosed the letter dated March 9, 2018, which details the payments that were applied to your loan between October 18, 2017, and March 5, As the letter explained and as we discussed by telephone, additional information is needed regarding any payments that were not applied, such as a copy of the front and back of the check(s)Please provide this information to me at the following address: Fifth Third Bank Office of the President Attn: Jennifer MKingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, this documentation can be faxed to my attention at: ###-###-####Once I receive this information, I would be happy to research this matter further for you. In addition to the payments detailed in the March 9, 2018, letter, an additional payment was scheduled via 53.com on November 16, This payment in the amount of $2,was scheduled to be made on November 17, However, on November 17, 2017, this payment was canceled via 53.comThe November 1, 2017, due date was satisfied by the payment scheduled on November 24, 2017, and completed on November 29, 2017. We have also reviewed the payment activity that occurred during the month of December 2017. As the payment that satisfied the November 1, 2017, due date was received on November 29, 2017, a late fee in the amount of $was assessed to your loanHowever, per your request, this late fee was waived in the interest of customer serviceAs a result, the November 29, 2017, payment of $2,was reapplied on December 11, 2017, so that a lesser amount was paid to the outstanding late fee balance and additional funds were paid to principalPrior to the reapplication, the payment was applied as follows: ** Funds in the amount of $1,were applied to principal. ** Funds in the amount of $were applied to interest. ** Funds in the amount of $were applied to escrow. ** Funds in the amount of $were applied to the outstanding fee balance. Following the reapplication, the payment was applied as follows: ** Funds in the amount of $1,were applied to principal. ** Funds in the amount of $were applied to interest. ** Funds in the amount of $were applied to escrow. ** Funds in the amount of $were applied to the outstanding fee balance. Please note that although this payment was reapplied in December, it did not satisfy the December 1, 2017, due date. A review of your online banking activity at 53.com indicates that on December 1, 2017, a payment in the amount of $2,was scheduled with a delivery date of January 2, 2018. The payment was successful and satisfied the December 1, 2017, due dateIt should be noted that we are unable to skip an outstanding due date in order to apply a payment to a more recent due dateI have enclosed your Mortgage, which explains in section two (2) Application of Payments or Proceeds that payments are applied in the order in which they are dueAs a result, the oldest outstanding due date will be satisfied first, unless there is a forbearance or similar modification agreement in place. A review of the information being reported to the credit reporting agencies determined that although the February 1, 2018, due date was not satisfied until March 1, 2018, this payment was not received more than thirty (30) days after the due dateTherefore, we submitted an update to all four (4) credit reporting agencies to reflect that the March 1, 2018, due date was not satisfied more than thirty (30) days lateAn update was also submitted to reflect that the December 1, 2017, payment was not satisfied more than thirty (30) days latePlease allow approximately sixty (60) days for the credit reporting agencies to update the reporting for you. Should you apply for additional credit in the meantime, feel free to present this letter as proof of the updatesIf you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### We have also reviewed the communication regarding the delinquent payments for your loan ending in ***I have enclosed your statements dated December 11, 2017, January 2, 2018, February 2, 2018, and March 1, Each of these statements list a past due payment, which is included in the total amount dueI have also enclosed the letters dated December 18, 2017, January 16, 2018, and February 16, 2018, which explain that the loan is past due for payment. As of April 5, 2018, we have not yet received a payment to satisfy the April 1, 2018, due date. Please note that if the payment in the amount of $2,is not received by April 16, 2018, a late fee in the amount of $would be assessed. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Letter Dated March 9, 2018, Mortgage, Statements (4), Letters Dated December 18, 2017, January 16, 2018, and February 16,

*** *** *** *** *** *** *** *** *** ** *** Date: September 1, Account: *** Regarding Your Business Debit Card Dear *** ***: We received a copy of the complaint you filed with the
Revdex.com dated August 24, concerning your business debit card. We appreciate the time you have taken to express your thoughts and concerns regarding this matter Our goal is to provide professional and accurate service to our customers and I am sorry if that has not been your experience. Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers. Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns In researching your concerns, we found the business debit card ending in *** was mailed by the Bank on August 17, 2015. It was mailed to *** *** ***, *** * *** *** *** ** ***. If you have not received this card, please contact me at the telephone number listed below. I apologize for any delay in mailing out the business debit card. However, when a customer changes an address on an account, we are required to wait fourteen (14) days until the address is fully verified. This policy is in place to prevent any fraud from occurring and to protect the customer’s privacy You are a valued customer and I appreciate the opportunity to respond to your concerns. On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET Sincerely, Carolyn GOffice of the President

Armstrong has called me and I have spoken to a Supervisor Having a 'Mobile App' and sending emails regarding usage notifications does not solve the issue nor justify Armstrong billing you for overages without your concent Their response in no way provides a resolution or justification to the issues I have presented Charging their customers at the end of the billing cycle without prompting the customers they are over is taking advantage of all users of their DATA services I was told by the Supervisor that they are listening to their customers and are making changes to their network/services the beginning of the year Armstrong wants me to hold off further action until the first of the year They have given me a credit on my account to show "Good Faith" that they are hearing my dissatisfaction but I am not doing this for myself I told the Supervisor at ArmStrong that I will hold off further action till the first of the year We will see if ArmStrong is making an effort to align themselves with the National Average of what other data providers are doing Is there a way to put a hold on this issue to enlight of the conversation I had with Armstrong? Please let me know
Regards,
*** ***

*** ** *** *** *** ** *** * *** ** *** Date: March 29, 2018 Account: *** *** Regarding Your Essential Checking Accounts Dear *** ** ***: We received a copy of the complaints you submitted to the *** ***
*** *** and RevDex.com regarding your Fifth Third Bank Essential Checking accountsWe appreciate the time you have taken to express your concerns in this matterI also want you know that customer feedback is reviewed by senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Fifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal HolidaysTransactions are posted in the following order: Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. Time-stamped debits, such as Automated Teller Machine (ATM) withdrawals and debit card purchases, in the order in which they are authorized. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. Time-stamped debits, such as debit card purchases and ATM withdrawals, appear in your account as pending items until they are postedOther debits, including checks and electronic bill payments, are not pre-authorized by us and do not include a timestampTherefore, these items will not appear as pending in your account until they are posted at the end of the business day’s overnight processingChecks and electronic bill payments are collected during overnight processing and will post to the statement for that business day, the day the payments were authorized by you to be paid and collected for payment from Fifth Third BankI have enclosed a copy of our current Rules and Regulations for your reviewPages thirteen (13) through fifteen (15) provide additional information regarding our transaction posting order. On December 18, 2017, the beginning balance in your checking account ending in *** was $Three (3) items totaling $were credited to your account, and nineteen (19) items totaling $were debited from your accountPer the transaction posting order explained above, these items were posted in the following order: *** Transfer $47.75 *** Transfer $29.75 ATM Deposit $25.00 Merchant Payment *** *** $Time-Stamped 12/15/7:p.m. Merchant Payment *** $Time-Stamped 12/16/11:a.m. Debit Card Purchase *** *** $Time-Stamped 12/16/12:p.m. Debit Card Purchase *** *** $Time-Stamped 12/16/1:p.m. Merchant Payment *** $Time-Stamped 12/16/2:p.m. Debit Card Purchase *** $Time-Stamped 12/16/2:p.m. Debit Card Purchase *** *** *** $Time-Stamped 12/16/8:p.m. Merchant Payment *** $Time-Stamped 12/17/12:p.m. Merchant Payment *** $Time-Stamped 12/17/12:p.m. Debit Card Purchase *** *** $Time-Stamped 12/17/12:p.m. Merchant Payments *** $Time-Stamped 12/18/5:p.m. Web-Initiated Payment *** $195.20 Web-Initiated Payment *** *** *** $84.44 E-Check *** *** $46.70 *** Payment *** *** $41.84 *** Payment *** *** $29.00 Online Payment *** $27.00 *** *** *** Fees $10.68 Web-Initiated Payment *** $2.95 On that day, your account had a negative ending balance of ($79.71)Due to insufficient funds for items eighteen (18) through twenty-two (22), five (5) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that since items fifteen (15) through twenty-two (22) were not time-stamped debits, they would not have appeared in your account until they were posted at the end of the business day’s overnight processingOn December 19, 2017, your account was brought to a positive balance. For your convenience, I have enclosed a copy of the overdraft notice sent to you on December 19, 2017. On March 9, 2018, your Essential Checking account ending in *** had a beginning balance of $Four (4) items totaling $posted to your accountThese items were posted in the following order: Debit Card Purchase *** *** $Time-Stamped 03/08/8:a.m. Debit Card Purchase *** *** $Time-Stamped 03/08/9:a.m. Debit Card Purchase *** *** $Time-Stamped 03/08/12:p.m. Debit Card Purchase *** *** $Time-Stamped 03/08/2:p.m. On that day, your account had a negative ending balance of ($9.57)Due to insufficient funds for three (3) of the items, three (3) overdraft fees totaling $were assessed and posted to your account the following business dayOn March 14, 2018, your account was brought to a positive balanceFor your convenience, I have enclosed a copy of the overdraft notice sent to you on March 12, 2018. Please also note that your Essential Checking accounts are subject to an $monthly service charge, unless you meet certain criteriaI have enclosed a copy of our Checking Accounts product sheet for more information on earning out of the monthly service chargeFifth Third Bank does not assess overdraft fees for other Fifth Third Bank fees which may overdraw a customer’s account. It was certainly not our intention to cause you any hardshipOur records show that we waived overdraft fees assessed to your account ending in *** totaling $on January 17, We also waived overdraft fees assessed to your checking account ending in *** totaling $and a monthly service charge of $on March 16, We are unable to waive any additional fees due to our bank policy. You may also want to consider using a transaction register to help keep track of the items that are going in and out of your accountMany customers find this beneficial because it helps to avoid overdrawing your account. For your convenience, I have enclosed a transaction register, but please know that transaction registers are free at any Fifth Third Bank banking center. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: *** *** *** ***, Revdex.com Enclosures: Rules and Regulations, Overdraft Notices, Checking Accounts Product Sheet, Transaction Register

*** ** *** *** *** *** *** ** *** Date: February 2, 2018 Account: *** Regarding Your Essential Checking Account Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.comWe appreciate the time you
have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. If an account becomes overdrawn, we assess a $overdraft fee for each item that posts to the account with a negative balanceTransactions are processed and post to the account in the following order: ** Credits and deposits made prior to the end of day cut-off time, subject to our Funds Availability Policy ** ATM and debit card transactions in the order they were authorized ** All other debits, including checks and electronic ACH bill payments, in the order of highest to lowest amount ** Fees and service charges Checks and electronic ACH payments are not pre-authorized by us; therefore they will not show as pending during the dayChecks and electronic ACH payments are collected during overnight processing and will post to the statement for that business day, the day the payments were authorized by you to be paid and collected for payment from Fifth Third Bank. Per Fifth Third Bank’s Digital Services User Agreement available to you on 53.com, and on our Mobile App, when a check is presented for mobile deposit prior to the Bank’s cut-off time of p.m., ET, up to $of the total of your check deposits will be available on the day we receive the depositAny remaining funds will be available on the first (1st) business day after the day the deposit is postedAdditionally, the Bank’s Funds Availability Policy is disclosed in our Deposit Account Rules and Regulations, a copy of which is enclosed for your review and conveniencePlease refer specifically to page nine (9) through page twelve (12) of the enclosed copy for more information. On January 24, 2018, we received a mobile check deposit of $At that time, we also received a separate mobile check deposit of $Because the mobile check deposit of $was a Fifth Third Bank check, the full funds were available immediately on January 24, 2018, and $of the mobile non-Fifth Third Bank check deposit of $250.00 was available immediately on January 24, The remaining $from that deposit was available in full the following business day of January 25, 2018. On January 24, 2018, the beginning balance in your checking account was $1,Of the two (2) mobile check deposits we received on that day totaling $270.00, $was immediately available to cover items presented for that business dayThat day, five (5) items were presented for paymentBecause these five items were checks and electronic ACH payments, they were collected and processed during overnight processing and would not have shown pending during the day like a pre-authorized debit card transaction wouldDue to insufficient funds in the account for four (4) of the items presented for payment, the account was assessed four (4) overdraft fees totaling $148.00, which posted to the account the following dayA copy of the Overdraft Notice dated January 25, 2018, is enclosedOn January 25, 2018, $of the remaining funds from your $mobile check deposit became available to you. It is the Bank’s policy not to reverse any overdraft fees except in the case of a Bank errorHowever, we have reversed $in overdraft fees over the past twelve (12) months as a courtesy to youTherefore, additional courtesy overdraft fee reversals are not be warranted at this time. I want to be sure that you are aware that the Bank offers several options for Overdraft ProtectionIf you are enrolled in Overdraft Protection, funds are automatically moved from another Fifth Third account that you own to your checking account in the event of an overdraftAlthough there is an overdraft transfer fee of $per transfer, this is less than the $per-item fees that are assessed when your checking account becomes overdrawn without Overdraft ProtectionFor more information about Overdraft Protection, please visit your local Fifth Third Banking Center or contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET, Saturday 8:a.mto p.m., ETYou will also find additional information on our website at 53.com. I also want to be sure that you are aware that there was another account overdraft on January 29, On January 29, 2018, the beginning balance in your checking account was negative ($114.54)On January 29, 2018, three (3) items posted to your account totaling $Due to insufficient funds, three (3) overdraft fees totaling $were assessed, which posted to the account the following dayA copy of the Overdraft Notice dated January 30, 2018, is enclosedAs of January 31, 2018, the balance in your checking account tis negative ($726.66)Please deposit into the account to bring the account to a positive balance as soon as you can. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (3): Deposit Account Rules and Regulations Overdraft Notice Dated January 25, 2018 Overdraft Notice Dated January 30,

Armstrong has made NO attempt to contact me in any way to resolve this. This is their response to everyone. As long as they state they have tried several times to contact the complainant, then they feel they have done enough. A former member of my household had a past due bill YEARS ago; however, that had NOTHING to do with me. That past due bill was in another household and did NOT, in any way pertain to me. If they want their past due bill, go after her, NOT me. They turned MY cable off. She wasn't even on the bill. Now they have linked her name to my bill (only recently) and have stated I have to pay her past due bill. Armstrong NEEDS to get a better system in place to go after people that do not pay. Don't go after the ones that do pay and punish them. This company has unethical practices and lie! I have paid my bill and am NOT paying her past due bill that has nothing to do with me. Armstrong needs to rectify this and not link her past due account to my account. They need to remove her account from my account and they need to bill her directly.........NOT ME! They only way this will be resolved is if they remove her linked account from mine.
Regards,
*** ***

*** *** *** *** *** *** ** *** Date: September 15, 2017 Account: *** Regarding the Merchant Credit That Posted to Your Account Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding a
merchant credit that posted to your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterI also want to thank you for taking the time to speak with me regarding your concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experiencedIt was certainly not our intention to cause you any hardshipPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. During our telephone conversation on August 18, 2017, you informed me that the debit card return of $150.52 from *** was credited to your checking account ending in *** in error on August 15, Unfortunately, we have been unable to substantiate the claim that the credit was given to you in error, and Fifth Third Bank is no longer able to dispute or return the creditDue to the negative balance on your account, we charged off your account for $on September 6, 2017, and reported your account to ChexSystems for collection proceedingsI have enclosed copies of the overdraft notices and statements for your account for your reviewIn order to make arrangements for payment, please contact *** *** at ###-###-####, Monday, a.mto 7 p.m.; Tuesday and Wednesday, a.mto p.m.; Thursday, a.mto p.m.; Friday, a.mto p.m., ET. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosures: Overdraft Notices and Statements

*** ** *** *** * *** ** *** * *** ** *** Date: December 27, 2017 Account: *** Regarding Your Essential Checking Account Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your
Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. On December 4, 2017, the beginning balance in your checking account was $On December 4, 2017, twelve (12) transactions posted to your account totaling $Due to insufficient funds in the account to pay five (5) of the items, the account was assessed five (5) overdraft fees totaling $185.00, which posted to the account the following day. The ending balance in your checking account on December 4, 2017, was negative ($297.88)A copy of the Overdraft Notice that we sent on December 5, 2017, is enclosed for your review and convenience. It is the Bank’s policy not to reverse any overdraft fees except in the case of a Bank errorHowever, pursuant to your previous fee waiver requests, we have reversed $in overdraft fees over the past twelve (12) months, as a courtesy to youTherefore, additional courtesy overdraft fee reversals are not warranted at this time. I also want to apologize that when you accessed your account information at 53.com; your account showed a positive balance but was overdrawn by the end of the business dayDebit card and Automated Teller Machine (ATM) transactions will show as pending against your available balance during the day because they are pre-authorized time-stamped debitsChecks and some electronic payments, such as Automated Clearing House (ACH) payments are batched payments and are collected from payees at the end of the business day for overnight processingBecause these items are processed overnight, they will not show as pending during the dayAll transactions will post to your account during overnight processing in the following order and will be visible the next business day: ** Credits and deposits made prior to end of day cutoff ** Debit card and ATM transactions in the order they were authorized ** Checks and electronic payments in the order of highest to lowest amount ** Fees and service charges Detailed information is found in the Bank’s Deposit Account Rules and Regulations, a copy of which is enclosed for your review and conveniencePlease refer specifically to pages fourteen (14) through sixteen (16). I want to be sure that you are aware that the Bank offers several options for Overdraft ProtectionOverdraft Protection for a checking account allows funds from another account to be transferred into the checking if the checking account becomes overdrawnIf you are enrolled in Overdraft Protection, funds are automatically moved from another Fifth Third account that you ownAlthough there is an overdraft transfer fee of $per transfer, this is less than the fees that are assessed when your checking account becomes overdrawn without Overdraft ProtectionFor more information about Overdraft Protection, please visit your local Fifth Third Banking Center or contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET, Saturday 8:a.mto p.m., ETYou will also find additional information on our website at 53.com and in the enclosed copy of the Bank’s current Deposit Account Rules and Regulations. I also want to be sure that you are aware that Fifth Third offers alert services that provide you with information about your Fifth Third Bank Accounts, which can assist you with preventing future overdraft occurrencesYou may sign up for a variety of alerts, including a text or email alert to notify you when your balance falls below a threshold that is comfortable for youThis real-time alert will notify you any time your debit card and ATM transactions result in a balance lower than your designated alert thresholdBecause checks and electronic payments are processed overnight, we cannot currently offer a real-time alert when your account becomes overdrawnHowever, you can set up alerts to let you know when the balance reaches a specific amount you determine to allow you time to deposit additional funds before the account becomes overdrawn. For example, you could set up an alert to notify you when the balance reaches $You could then review the account activity to determine if all of your authorized transactions have posted, and, if not, determine how much additional funds you will need to deposit to cover any outstanding items. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Overdraft Notice Dated December 4, 2017 Deposit Account Rules and Regulations

Well they called but they told that keep charging my account so they need to contact me soon about this matter

*** *** *** *** *** *** *** *** *** ** *** Date: March 24, 2016 Account: *** Regarding Your Fifth Third Bank Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com (RevDex.com) regarding your checking account and collection effortsWe appreciate the time you have taken to express your concerns regarding this matter. On April 19, 2007, you opened a checking account at the *** *** Banking Center in ***, ***A copy of your final account statement with Fifth Third Bank is enclosed for your recordsPlease note, the Bank charged off and closed your checking account on July 12, 2011, with a negative balance of $3021.58. Please be aware that this account was sold to *** *** *** *** for collection efforts on April 26, Fifth Third Bank has not attempted to contact you in regards to this debtThe Bank has been made aware that *** is no longer in service or taking calls; however, they could have sold your account to another collection agencyYou state in your complaint that you are receiving collection calls and notices from debt collectorsYou can ask them to provide written validation, or proof, of the amount they claim that you owe before making any payment arrangements. You may also want to consider sending the collection agency a written request to cease and desist any future telephone calls regarding the outstanding debtPlease be aware that while they may no longer make telephone calls to you upon receipt of your written request, the third party may proceed with further collection efforts or a judgment as industry practice. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matterIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President Enclosures: Account Statement

*** *** *** ** *** *** *** ** *** Date: May 18, 2016 Account: *** Regarding Your Mortgage Loan Dear *** ***: We received a copy of your complaint filed with the Revdex.com concerning the address on
your customer profileWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience this matter may have caused youWe have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concernsPlease be assured that everyone at the Bank takes protecting your financial and personal information very seriously. I understand your frustration when you discovered that your old address was still listed on your profile with the BankI would like to apologize for the difficulties you have had in your attempts to change your addressPlease contact me directly at your earliest convenience and I will be happy to update the address on your customer profileI regret that you need to call the Bank again. However, we must obtain the proper identification from you before your address can be changed. According to your complaint, you believe the Bank is sending proprietary information to your old addressSince you notified the Post Office of your address change, you should be getting all mail from the Bank forwarded to your new addressWhen you call to change your address, please advise what information you believe has been sent to someone other than yourself and I will be happy to further research your concerns. Thank you for your feedback as it assists us in identifying problems to continuously improve the level of service we provide to our customersYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 4 p.m., ET. Sincerely, Lisa S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** This situation caused me undue stress As a result of their faulty equipment, my license was still suspended, I missed time from my first job, missed income from *** and had to pay fees to reinstate my licenseI feel this all could have been avoided had they reviewed the video footage I counted out the money in front of the ATM and that can't be disputed I told them that several times throughout the processBut at no time did they acknowledge that request Had I STOLEN $from them, I am certain that they would have been able to find footage and wouldn't have thought twice about plastering my face all over in order to recoup their damages Because of this situation, I am afraid to put cash in ANY ATM now I trusted them with my business and they betrayed that trust and then tried to make me feel better by patting me on the head and patronizing me with a $gift card In this response letter from them, I found lie after lie So now they MIRACULOUSLY found the money???? I'm not buying that The equipment was faulty and they knew it was faulty because THEIR OWN teller told me so over the phone Since all my calls were reviewed, I am certain that they heard that conversation as well I specifically made Kirsten repeat it twice because I had also read numerous complaints online about their ATM being faulty In essence, they called me a liar! I still want the video footage as requested by my attorney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, that is as long as the County gets the Release of Lien recorded. I phoned them today, November 1st, and the Public Trustee still does not show receipt of the document. However the County told me they are processing documents now that they received on October 24th and I know Fifth Third Bank did not send the document until October 27th so they may have it in their pending file. I will check back with the County in a few days and hope they are in possession of the Satisfaction of Lien
Regards,
*** ***

*** ** *** *** *** *** *** * *** *** ** *** Date: August 11, 2017 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received copies of the complaints you submitted to the *** *** *** *** and RevDex.com regarding your Fifth Third Bank installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated in your contractThe final calendar date of your ten (10) day grace period is not considered the due date for your loanThe grace period indicates when a late fee will actually be assessed to your loan. Fifth Third Bank processes payments at the end of the business day on which they are receivedA business day is defined as Monday through Friday, excluding Federal HolidaysIf the last day of the grace period falls on a weekend, your payment must be posted to the loan by the last business day prior to the end of the grace periodWhen a payment is made on a Saturday, Sunday, or Federal Holiday, the effective date of the payment will be the following business day. The original due date in the contract for your installment loan ending in *** was the third (3rd) of each monthSince the loan originated on March 19, 2012, two (2) due date changes have been processed at your requestOn April 9, 2012, your due date was changed from the third (3rd) to the fifteenth (15th) of each month, and on January 15, 2013, your due date was changed from the fifteenth (15th) to the twentieth (20th) of each monthYour current due date is the twentieth (20th) of each month. On July 20, 2017, your installment loan was due for a regular payment of $When we did not receive a payment within your ten (10) day grace period, a late fee of $was assessed to your loan on July 30, The past due notice we sent to you was dated July 28, 2017, because the thirtieth (30th) fell on a Sunday, which was a non-business dayHowever, the late fee of $shows on your loan as being assessed on July 30, Additionally, the notice indicates that the late fees due on the account were $because that was the total balance of late fees due on your loan as of that dateThe amount of a late fee on your loan is 5% of the past due balanceWe did not assess $for any single past due payment. On August 3, 2017, we received and posted your payment of $As of August 8, 2017, your next monthly payment of $is due on August 20, The current balance of late fees on your loan is $64.59. I have enclosed a copy of your payment history for your reviewThe payment history details when all payments were received and posted, as well as when fees were assessedIf you believe there are any errors contained within your payment history, please contact me at either number listed below, and I will be happy to research this matter further. It was certainly not our intention to cause you any hardshipIn the interest of customer service, we waived the late fee of $However, we are unable to waive any additional fees due to our bank policy. You may also want to consider enrolling with Auto Bill PayerAuto BillPayer will withdraw your full monthly payment on the due date each month helping to prevent the added cost of a late feeIf you would like to enroll with Auto BillPayer, please contact them directly at ###-###-####, Monday through Friday, a.mto p.m., ET. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: *** *** *** ***, Revdex.com Enclosure: Payment History

Dear, Revdex.com,
The response, made by the aforementioned business, in reference to complaint ID ***, is satisfactory to me.
With Sincere Appreciation,
*** ** ***

*** *** *** *** *** *** ** *** Date: May 17, 2017 Account: *** Account: *** Regarding Your Fifth Third Bank Accounts Dear *** ***: We received a copy of the complaint you filed with the Revdex.comI
also appreciated the recent opportunity to speak with you regarding this matterWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectationsI understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused you. Beginning May 2, 2017, if an account becomes overdrawn, the fee for each item that posts while the account is overdrawn is $No per item overdraft, or returned item, fees are charged when your account is overdrawn by $or less at the end of our Business DayYou will not be charged for more than five (5) items per Business DayA Business Day is a non-holiday weekday. As part of your checking account relationship, Overdraft Coverage allows payments and purchases to be made even if you do not have enough money in your accountYou have the option of enrolling in Overdraft Coverage for Automated Teller Machine (ATM) transactions and one-time Debit Card purchasesIn addition, a customer can change their Overdraft Coverage options at any time at a banking center, online at 53.com, via mobile banking, and over the phone by calling ###-###-####. ** Accepting, or opting in, to this service allows you to make Debit Card purchases or ATM withdrawals even if you don’t have enough money in your accountHowever, there are fees for each item the bank pays when there are insufficient funds in your account. ** Opting out of Overdraft Coverage for ATM transactions and one-time Debit Card purchases means that transactions will be declined in the event you do not have enough funds in your checking account. ** If the Bank is presented with checks, online bill payments, and ACH (Automatic Clearing House) items, we are obligated to make a decision on whether to pay or decline an item, which may cause either an overdraft fee or a return item fee. Your current preference is set to opt out of Overdraft Coverage for ATM transactions and one-time Debit Card purchasesWith Overdraft Coverage, the Bank may pay your checks and automatic bill payments, even if you do not have enough money in your accountThis is different from Overdraft Protection, which allows funds to be automatically transferred from a Fifth Third Bank savings account, credit card, or equity line to cover the items that overdrew your checking accountWith Overdraft Protection, you are charged one (1) Overdraft Protection transfer fee of $instead of an overdraft fee for each item that overdraws your account. As we discussed, the ending balance in your account on May 8, 2017, was negative ($140.23)All items were paid and three (3) overdraft fees totaling $were assessed for the last three (3) ACH debits that posted to your accountThe account was brought positive on May 9, I have confirmed that your savings account ending in *** is now connected to serve as Overdraft Protection for the checking account ending in ***The balance in the savings account on May 8, 2017, was zero (0), so the overdraft fees would still have been charged even if the account had been properly connected. Account Alerts provide a way for customers to receive text-based notifications related to their account activity. Security Alerts and Card Transaction Alerts are sent immediately in real-timeAll other alerts are triggered as a result of the previous day's activityIt is important to be aware that the balance information included within the alert is the available balance minus any transactions that were made up to the time the text alert was generated. I reviewed your conversations with the Customer Service Department and did not find that any incorrect information was provided to youIt is important to ensure your checking and Overdraft Protection accounts have enough funds to cover all of the transactions you have authorizedAs a valued customer, we have reversed overdraft fees totaling $on your checking account within the past four (4) monthsHowever, we sympathize with the difficulties you encountered regarding your accountsTherefore, as a courtesy to you, I reversed an additional $on May 10, For your convenience, I have enclosed a reference guide called Fifth Third Overdraft Solutions that provides additional information related to Overdraft Coverage, ways to track your balance, and solutions to minimize any future overdraft fees. You are a valued customer and we sincerely hope that you will continue using Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at 866-360-5353, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Brochure

*** ** *** *** *** *** *** *** *** Date: September 9, 2015 Account: *** Regarding Your Mother’s Savings Account Dear *** ** ***: We received a copy of the complaint filed with the Revdex.com regarding the level of service you
received at our Wilmington Banking Center when you attempted to close your mother’s savings accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept our sincere condolences for your loss. Your comments expressing less than quality service are very concerningPlease be assured that we take your feedback very seriously and the relevant parties have been contacted to express your dissatisfaction with the service you receivedOur Banking Center managers strive to provide professional and accurate service to each and every customer they assist throughout the dayI am sorry if your experience at the Wilmington Banking Center did not meet the same high standard and we do not expect this will be your experience in the future. We have confirmed that your mother’s saving account ending in *** has been closed out, per your requestI apologize that the account was not closed after your initial requestThe account was closed with a zero balance on September 8, I hope this letter addresses all of your concerns and you are satisfied with the resolution. Thank you for your patience while we resolved this matterYou are a valued customer and we look forward to servicing your financial needs in the futureIf I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., EST. Sincerely, Lisa S. Consumer Resolution Specialist Office of the President Pc: Revdex.com

The last four digits of the credit card are *** and the address is *** *** *** *** ** ***If there is any other information you need please let me know.Thank you,*** ***