PROCORPSA

*** *** *** *** *** *** ** *** Date: March 29, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** *** We received a copy of the complaint you filed with the Revdex.com (Revdex.com), regarding your
installment loanWe appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that our senior and executive management teams review customer feedback as part of our ongoing commitment to improving our customers’ satisfaction. On January 15, 2016, the Bank received and processed your installment loan payment for $This payment satisfied your payment due January 19, 2016. On February 3, 2016, the Bank received and processed your online payment for $20,On February 4, 2016, the Bank received and posted your payment for $1,This payment satisfied the amount owed on the installment loan, and the Bank sent you a paid in full letterI have enclosed a copy of the paid in full letter for your records and conveniencePlease note the date on the letter is February 4, 2016. Since *** is an Electronic Title state, the State automatically releases our lien electronically when an account is paid in fullAdditionally, *** sends the lien free title directly to you. However, on February 8, 2016, the two (2) payments were returned as unauthorizedThe funds were returned to *** Bank on the same dayThe funds were reversed back to your checking account ending in ***You will need to contact *** Bank to inquire why the payments were returned as not authorizedThe reversal would have posted to your checking account within five (5) business daysIf you have not received the refund, please send your account statements indicating the credit was not received to the following address: Fifth Third Bank Kingsley Drive MD 1MOCOP Cincinnati OH 45263 Please find enclosed an Application for *** TitlePlease send the title you received in the mail with this applicationUpon receipt of the application, the Bank will place our lien on the title. Please send the requested documents to the following address: Fifth Third Bank Kingsley Drive Attn: Nicole W. MD: 1MOB1S Cincinnati OH 45227 Please use this letter, as verification your installment loan account is open with a principal balance of $20,The Bank received and processed your last payment on March 24, 2016, for $Your next payment for $is due on April 19, 2016. We have completed our review of your payment history for your installment loanOur review determined that the information provided to the credit reporting agencies is accurateWe regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to correct prior negative reportingWe have enclosed a copy of the payment history for your records and convenience. Furthermore, the Bank is unwilling to reverse the late charge assessed to your account on March 5, The late charge, was a result of you not making your regular monthly installment loan payment, no bank error was involved. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matterYou are a valued customer and we hope you will allow us to serve your financial needs in the futureIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Installment Loan Payment History, Paid in full letter, *** Title Application

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** Date: October 26, 2015 Account: *** Regarding Your Business Rewards Credit Card Dear *** ** ***: We received copies of the
complaints you filed with the Revdex.com and the Consumer Financial Protection Bureau concerning your Business Rewards Credit CardWe appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Business Rewards Credit Card account ending in ***Our records indicate that we are sending the account statements on a monthly basis to the address listed aboveIn addition, please be advised there has been no mail returned to the Bank as undeliverable for your accountFor your convenience, I have enclosed a copy of the past twelve (12) statements for your records and review. As previously communicated, you are able to access your monthly statements online via 53.comIf you wish to view your statements online, you may use your Business Rewards Credit Card account number as the user ID and the PIN as the passwordIf you need to reset your PIN or have additional questions regarding 53.com, please call our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.m., ETIt should also be noted that for security reasons, the Bank is unable to email your monthly statements to youHowever, if you wish to receive your statements online, you may update this preference on 53.comIf the paperless statement option is chosen, an email will be sent to the address on file to notify you that the monthly statement is availableI am sorry for any frustration this may cause you. In addition, we understand your concerns about the collection calls you receivedOur Collection Department begins making calls to customers when a minimum payment is not received by the due dateThey are a failsafe Fifth Third Bank has put in place to make our customers aware of past due payments in an effort to help them avoid late charges and negative credit bureau reportingThey are certainly not intended to cause you any hardship or frustration. We completed a review of the payment history for the Business Rewards Credit Card accountOur review included the following: ? On December 30, 2014, we received a payment in the amount of $175.00, which satisfied the minimum payment due for December 28, 2015, in the amount of $123.00. ? On January 29, 2015, we received a payment in the amount of $135.00, which satisfied the minimum payment due for January 28, 2015, in the amount of $119.00. ? A minimum payment was due for February 28, 2015, in the amount of $We did not receive a payment to the account for the billing cycle of February 4, 2015, through March 3, Because we did not receive the minimum payment due, a late payment fee in the amount of $was assessed to the account on March 3, On March 6, 2015, the $late payment fee was waived in the interest of customer service, and credited back to the account. ? On March 10, 2015, we received a payment in the amount of $300.00, which satisfied the minimum payment due for March 28, 2015, in the amount of $300.00. ? On April 7, 2015, we received a payment in the amount of $5,876.00, which satisfied the minimum payment due for April 28, 2015, in the amount of $176.00. ? On May 6, 2015, we received a payment in the amount of $158.00, and on June 2, 2015, we received an additional payment in the amount of $These payments satisfied the minimum payment due for May 28, 2015, in the amount of $10.00. ? A minimum payment was due for June 28, 2015, in the amount of $We did not receive a payment to the account for the billing cycle of June 4, 2015, through July 3, Because we did not receive the minimum payment due, a late payment fee in the amount of $was assessed to the account on June 30, 2015. ? On July 21, 2015, we received a payment in the amount of $75.00, and on July 23, 2015, we received an additional payment in the amount of $These payments satisfied the minimum payment due for July 28, 2015, in the amount of $88.00. ? A minimum payment was due for August 28, 2015, in the amount of $We did not receive a payment to the account for the billing cycle of August 4, 2015, through September 3, Because we did not receive the minimum payment due, a late payment fee in the amount of $was assessed to the account on August 31, On September 1, 2015, the $late payment fee was waived in the interest of customer service, and credited back to the account. ? On September 5, 2015, we received a payment in the amount of $148.00, and on September 23, 2015, we received an additional payment in the amount of $These payments totaled $and did not satisfy the minimum payment due for September 28, 2015, in the amount of $Because we did not receive the minimum payment due, a late payment fee in the amount of $was assessed to the account on September 29, On October 10, 2015, the $late payment fee was waived in the interest of customer service, and credited back to the account. Our review indicated there were a total of four (4) late payment fees, in the amount of $each, totaling $that were assessed to the account over the last ten (10) billing cyclesAs previously indicated, in the interest of customer service, the Bank has waived $of the late payment fees that were assessed to your account during this period of timeOur review determined there was no error in assessing the late payment fees or interest charges to the account. Because there was no error in assessing the late payment fees and interest charges to the account, we are unable to accommodate your request to waive these fees and chargesFor your information, your next payment is due for October 28, 2015, in the amount of $320.00. You also mentioned a concern for the minimum payment calculationsPlease refer to page two (2), section nine (9) of the Fifth Third Bank Agreement for Business and Business Rewards *** and *** Cards, which provides additional details regarding minimum paymentsAs indicated in this section, the minimum amount due shown on your account statement on a monthly basis, which will be the greater of (a) 2% of the new balance, (b) 0.5% of the new balance plus total billed finance charges and any fees, or (c) $I have enclosed a copy of the Fifth Third Bank Agreement for Business and Business Rewards *** and *** Cards for your records and review. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com Consumer Financial Protection Bureau Enclosures: Statements, Fifth Third Bank Agreement for Business and Business Rewards *** and *** Cards

Dear Mr***:We are in receipt of your letter dated July 12, 2017, regarding the informal complaint filed by *** ***We have had the opportunity to investigate this Complaint and offer the following information.According to our records, Mr*** has been an Armstrong customer since
December 14, At that time, he received the then current promotional rate for new customers for one yearAfter the promotional period expired, Mr*** paid regular rates for his services.Mr*** contacted Armstrong on July 11, to inquire about upgrading to EXP and discuss ways to potentially lower his billCurrently Mr*** pays $per month for his servicesArmstrong offered Mr*** EXP at a reduced rate for three months combined with a customer loyalty discount of $per month for six monthsThis solution would reduce Mr***’s total bill to $per month for six monthsAt the end of the six-month period, his bill would increase to $per month.Armstrong encourages Mr*** to contact our Customer Service Center if he would like to take advantage of this offer or if he has any additional questionsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** ***

*** *** *** *** *** *** *** ** *** Date: August 12, 2015 Regarding Your Checking Account Dear *** ***: Thank you for contacting the Revdex.com regarding your checking accountWe appreciate the time you have taken to
express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your checking accountIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. On April 3, 2015, you received provisional credit of $for a dispute that you filed with Fifth Third BankOn April 14, you received credit from *** *** for $Additionally, on July 26, 2015 your received another credit from *** *** for $On June 22, 2015, the provisional credit of $was removed from your accountAt the close of business on June 26, 2015, your account was overdrawn $Your account was overdrawn for fifty-five days, from June 1, until July 28, 2015, when it was transferred to Allied AcceptanceTheir phone number is ###-###-####Any reconciliation of your account will need to be handled with Allied Acceptance. There were two fees that were associated with your account from June 22, until it was transferred. There was a monthly service charge of $that was credited back to the account prior to being transferredThere was also a $closure fee that is associated with all accounts that are transferred to outside agencies. As of August 10, 2015, the item that was sent to Fifth Third Bank has not been credited to your account. The address you stated of *** *** *** ** *** *** *** *** *** ** *** is a valid address for customer to use for payment processingUnfortunately, we do not have record of receiving the itemYour account is now closed with Fifth Third Bank and being serviced by an outside agencyOnce you confirm that the money order has not cleared after the sixty (60) days stated by The United States Post Office, it would be best to place a stop payment on the item and clear your debt with Allied AcceptanceThere is no refund that is available to you if that item would be posted to your closed account with Fifth Third BankThe amount of the debt owed to Fifth Third Bank is $Any further negotiation on this account needs to be discussed directly with Allied Acceptance. I appreciate you bringing this concern to our attentionI apologize for any frustration this may have caused youIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ***, Monday through Friday, a.mto p.m., ET. Sincerely, Beth H. Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Customer called 7/25/to advise Revdex.com that his complaint is resolved. Regards,
* ***

David
WVandyne*** *** *** *** *** ** ***Date: August 12, 2015Regarding Your Recent
Credit InquiriesDear
*** ** ***:Thank you for contacting the Revdex.com concerning
your recent credit inquiriesWe appreciate
the time you have taken to express
your concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for the
difficulties you have experiencedIt was certainly not our intention to cause
you any hardshipWe strive to provide an exceptional experience to our
customers, and I am sorry we did not meet your expectationsI also want you to
know that customer feedback is reviewed by our senior and executive management
teams as part of our ongoing commitment to improving our customers’ satisfaction.We conducted a thorough review of the inquiries listed on your
credit reportOur review determined that the information provided to the
credit reporting agencies is correctIn June 2015, you applied for two loans through
our Direct Sales DepartmentOne loan was an auto loan; the other was an
unsecured loanBoth of these loans were approved, closed and you received the
proceeds of each loanYou paid both of those loans off within two weeks of the
signing of the paperworkWithin a week, you applied for two additional loans
at our *** *** Banking CenterAgain, one was an auto loan, the other was
to be unsecuredThe unsecured loan was approved and funds given to youThe
secured loan was not approved as quickly because we needed the title to the car
which took longer to receiveDue to the time constraint, the loan application
was withdrawnYou then again applied for an additional two auto loansNeither
of those loans was approved.You submitted six applications for credit and each one required that
the bank request information from the credit bureaus for verification of credit
worthinessI apologize if there was a misunderstanding about the use of the
initial credit information for all subsequent applicationsAll of the
inquiries that appear on your credit reporting are valid inquiries and will not
be removed or amended.We strive to provide professional and accurate service to our
customers, and I apologize for any inconvenience this may have caused youIf I
could be of further assistance to you, please call me at ###-###-#### or toll
free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Beth
H.Office of the President

*** ** *** *** *** *** *** ** *** Date: August 12, Account: *** Regarding Your Cash Rewards Credit Card Dear *** ** ***: We received a copy of the additional complaint you filed with the Revdex.com concerning your Cash Rewards Credit CardWe appreciate the opportunity to respond to this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on July 29, Our position on these matters has not changedWe were also able to review our records and verify that the cease and desist request was received on September 9, 2013, and the terms of the cease and desist were discussed with you at that timeYou confirmed that you did not want to be called againWe also completed our review of the payment history reporting on your credit report for your Cash Rewards Credit CardOur review determined that the information provided to the credit reporting agencies is accuratePlease note your account was reported for the following delinquencies in 2015: ninety (90) days past due for January 2015, one hundred twenty (120) days past due for February 2015, thirty (30) days past due for May 2015, and thirty (30) days past due for July We regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to correct prior negative reportingIf you would like to contact the credit reporting agencies directly, their contact information can be found below: • *** ###-###-#### • *** ###-###-#### • *** ###-###-#### • *** ###-###-#### Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, **mto p.m., ET.Sincerely, April Q.Office of the PresidentPc: Revdex.com

*** ** *** *** *** *** *** *** ** *** Date: October 14, 2015 Account: *** Regarding Your Platinum Credit Card Dear *** ** ***: Thank you for your letter to the Bank regarding your Platinum Credit CardWe appreciate the
time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Please be advised, the letter you received was intended to inform you that you are able to make a payment to your Fifth Third account by telephone using your checking account from any financial institutionOur Customer Service Department can only schedule a future-dated phone payment with no fee; however, if you wish to schedule the payment for the same day, a $fee will be assessedI am sorry for any frustration this may cause youPlease note, the payment you made via telephone on September 14, 2015, was initially assessed a $feeHowever, on October 14, 2015, in the interest of customer service, a request was submitted to have this fee returned to you via check at the address listed above. Please allow approximately ten (10) to fifteen (15) business days to receive this checkI am sorry for any frustration this matter may have caused you. For your information, there are several available payment options with no fees, including: visiting your local Fifth Third banking center, online via 53.com, or by mailing your payment to usPlease note the future dated payments that were scheduled through August 15, 2016, were cancelled per your request during your phone call with the Bank on October 6, It should also be noted, we attempted to call you on October 13, 2015, but we were unable to reach youI apologize for any concern this may have caused you. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

*** ** *** ** *** *** *** ** *** Date: November 2, 2015 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment loan
We appreciate the time you have taken to document your thoughts and concerns. To maintain the security of your account, I am sending this letter to the mailing address we currently have on record for youI noticed that the address you use in your complaint is differentAccording to our security protocols, I cannot update your mailing address based upon your complaintI encourage you to call customer service to make sure your address is properly updatedThey can be reached at ###-###-####, Monday through Friday, a.mto p.m., ET, and Saturday 8:30 a.mto p.m., ET. We understand your concerns about the collection calls you receivedOur Collection Department begins making calls to customers when a payment is not received by the due dateThey are a failsafe Fifth Third Bank has put in place to make our customers aware of past due payments in an effort to help them avoid late charges and negative credit bureau reportingThey are certainly not intended to cause you any hardship or frustrationPer your request, we have removed your telephone numbers from our systemsYou will no longer receive telephone calls regarding the delinquency of the account; however, this will not stop other collection activity or the information sent to the credit reporting agencies for the account. You mentioned a concern that your request to have the vehicle repossessed has not been completedIt should be noted that a voluntary repossession cannot take place without the consent of both account holdersBecause we have not received consent for a voluntary repossession from the secondary account holder, we are unable to complete your request to repossess the vehicleI am sorry for any frustration this may cause you. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com

February 20, 2018*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re:Your reference: *** *** * *** *** ***Dear Ms***:We are in receipt of your letter dated February 10, 2018, regarding the informal complaint filed by *** ***We have had
the opportunity to investigate this Complaint and offer the following information.According to our records, Ms*** contacted Armstrong in January with cable television issuesArmstrong dispatched a technician to Ms***’s residence to resolve the problemSince receiving her Complaint, Armstrong attempted to contact Ms*** several times to discuss the issues she is experiencing and to offer her a credit on her accountUnfortunately, Ms*** was not available on each attemptArmstrong issued a credit of $to Ms***’s account and encourages her to contact our Customer Service Center if she has any additional questions or concerns regarding her service.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: *** ***

*** ***, We have provided three written responses to *** *** explaining that we are willing to consider a refund of the insurance policy that was purchased on his behalf by the Bank, but we will just need a copy of the Declaration Page showing that he had comprehensive coverage. I have provided my department’s direct fax number to him and his insurance agent multiple timesWe have not received anything faxed from him or his agent. We stand by our previous responsesWe will need a copy of the declaration page showing comprehensive coverage and we will consider issuing a refund. Thank you, *** ***| Fifth Third Bank Customer Care Specialist II| Office of the PresidentKingsley Dr, MD 1MOCOP, Cincinnati, OH

*** ** *** *** *** *** *** ** *** Date: August 31, 2016 Account: *** Regarding Your Checking Account Dear *** ** ***: We received copies of the complaints you submitted to the Revdex.com and the Consumer Financial
Protection Bureau regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Fifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal HolidaysTransactions are posted in the following order: Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. Time-stamped debits, such as ATM (Automated Teller Machine) withdrawals and debit card purchases, in the order in which they are received. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. Time-stamped debits appear in your account as pending items until they are postedOther debits, including fees, are not pre-authorized by us and do not include a timestampTherefore, these items will not appear in your account until they are posted at the end of the business dayI have enclosed a copy of our current Rules and Regulations for your reviewPages eleven (11) and twelve (12) provide additional information regarding our transaction posting order. On August 16, 2016, the beginning balance in your checking account ending in *** was $One (1) deposit of $and six (6) debit items totaling $posted to your accountThese items were posted in the following order: Deposit $93.88 Web Payment $237.00 Web Payment $84.00 Web Payment $59.28 Web Payment $34.00 Web Payment $27.00 Web Payment $25.00 On that day, your account had a negative ending balance of ($112.05)Due to insufficient funds for four (4) of the web payments, four (4) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that the web payments were not time-stamped debits, so they were posted in the order of largest amount to smallest amountOn August 17, 2016, two (2) deposits totaling $posted to your account bringing it to a positive balanceI have enclosed a copy of the overdraft notice we sent to you on August 17, 2016, for your review. It was certainly not our intention to cause you any hardshipOur records show that we have waived overdraft fees totaling $in the past twelve (12) monthsUnfortunately, we are unable to waive any additional fees per our bank policy. For you convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides information regarding the fees assessed to your account, overdraft protection options, and overdraft coverage optionsOur records show that you do not have overdraft protection, and you declined overdraft coverage for ATM and everyday debit card transactionsHowever, you have the ability to opt into overdraft coverage for ATM and everyday debit card transactions by changing your preferences online at 53.com, at any Fifth Third Bank banking center, or by calling customer service at ###-###-####, Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.m., ET. Thank you for your patience while we researched this matter for youWe value your business, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com, Consumer Financial Protection Bureau Enclosures: Rules and Regulations, Overdraft Notice, Overdraft Solutions Document

*** *** *** ** *** *** *** *** * *** ** *** Date: August 1, 2017 Account: *** Regarding Your Fifth Third Bank Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
checking accountWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. Your account activity can be reviewed at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Customer Service Department at ###-###-####Our toll-free Telephone Banking system is available twenty-four (24) hours a day and Customer Service Representatives can be contacted at the same telephone number and are available Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.mET. As part of your checking account relationship, Overdraft Coverage allows payments and purchases to be made even if you do not have enough money in your accountYou have the option of enrolling in Overdraft Coverage for ATM transactions and one-time Debit Card purchasesHowever, if the Bank is presented with checks, online bill payments, and Automatic Clearing House (ACH) items, we are obligated to make a decision on whether to pay or decline an item, which may cause either an overdraft fee or a return item feeA customer can change their Overdraft Coverage options at any time at a banking center, online at 53.com, via mobile banking, and over the phone by calling ###-###-####. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $or less at the end of the business dayThe amount of the per item overdraft fee is $per item, with a maximum of five (5) fees charged per business dayAn overdraft notice that details how your account became overdrawn is sent to the address on file and is available on 53.com. Most recently, your checking account became overdrawn on July 10, 2017, with an ending balance of negative ($28.94)All three (3) of the debits were paid and one (1) overdraft fee of $posted to the account the next business dayThe account continued to be negative as additional debit card purchases were presented for payment until July 19, 2017, when funds were transferred from your savings account ending in Per your request, the account was closed July 19, 2017, at a zero (0) balance. I am sorry for your unsatisfactory experience during your most recent attempts to obtain a fee reversalAs a courtesy to you, two (2) overdraft fees were waived on July 18, Therefore, we are not willing to waive additional fees at this time. It is certainly not our intention to cause you any frustration or hardshipYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

*** *** *** *** *** *** ** *** Date: February 10, 2016 Account: *** Regarding Your Mortgage Account Dear *** ***: We received a copy of the complaint filed with the Revdex.com concerning your Fifth Third Bank
MortgageThank you for the time you have taken to document thoughts and concerns regarding this matter. We appreciate the opportunity to respond to you regarding your requests related to your mortgage loanWe have confirmed that a claim is currently in process with *** Insurance Company and we hope to have a decision back from them very soonPlease understand that the decision related to this claim is uncertain and this is not a release of the liability of the debtAs the co-signer of the loan, you are still responsible for the balance owed on your mortgage loan. Please be assured that we make every effort to offer financial assistance options to all of our eligible customers and we sympathize with the difficulties that you have encounteredIf you would like to apply for financial assistance, I have enclosed the paperwork you will need to complete in order for us to consider any possible assistance optionsYou may mail the completed application along with any supporting documentation to my attention at: Fifth Third Bank Office of the President Attn: Lisa S. Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 Alternatively, you can fax this documentation to my attention: ###-###-####After sending the completed paperwork, please ensure that you contact our Homeowners Assistance Group for an available specialist at ###-###-####, option 2, Monday thru Friday from 8:AM until 7:00 PM EST (Eastern Standard Time) or Saturday and Sunday from 8:AM until 5:PM EST (Eastern Standard Time). Thank you for your patience while waiting for a responseWe value your business and we hope you will continue using Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Lisa S. Office of the President Pc: Revdex.com Enclosure: Uniform Borrower Assistance Form, *** form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The point of the complaint was not financial, the point was that the personnel deliberately lied about the check.If they had said the check has not been mailed at this point, plans could have changed to adjust, but when you lie about it, or your supervisor tells you to lie, something is wrong
Regards,
*** ***

*** ** *** * *** *** ** *** ** *** Date: March 16, 2017 Account: *** Regarding Your Mortgage Loan Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your mortgage
loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. On October 18, 2016, we received notice from *** County through our electronic system that your property taxes were past dueTherefore, we paid the taxes and penalties totaling $1,on your behalf and set up an escrow account on your mortgage loan ending in *** for repayment of the taxesI have enclosed a copy of the escrow notice we sent to you on October 25, 2016, informing you that we paid the delinquent taxes and that we set up an escrow account on your mortgage loanThe notice indicated that there was a shortage of $3,in your escrow account due to the tax payment of $1,and the required escrow balance of $1,Please note that Federal Law allows for the collection of a reserve amount to maintain a cushion for unexpected tax and/or insurance increases and other costsIf the shortage was not paid in full by November 4, 2016, your new payment effective December 1, 2016, would be $Our records do not show that you paid the amount of the escrow shortage in full. On January 30, 2017, we completed the scheduled annual escrow analysis for your mortgage loanThe analysis determined that there was a shortage of $2,in your escrow account due to the negative escrow balance of ($1,797.48) and the required balance of $1,If the shortage was not paid in full by February 15, 2017, your new payment effective March 1, 2017, would be $Our records do not show that you paid the amount of the escrow shortage in full. After receiving your complaint we reached out to *** County to determine if there was a second tax payment made by you during or prior to October 2016, and they confirmed that the only payment they received was from Fifth Third BankSince you state in your complaint that you paid the taxes yourself you will need to provide documentation showing that you paid the taxesYou may send this documentation to the following address: Fifth Third Bank Office of the President Attn Elizabeth DKingsley Drive MD 1MOCOP Cincinnati OH 45263 You may also fax this documentation to my attention at ###-###-####If you are unable to provide this documentation and would still like to remove the escrow from your mortgage loan, you will need to pay the negative escrow balance of $2,in fullYou may send payment to the mailing address listed above. You also mentioned that you received correspondence informing you that we were unsure of how to apply your paymentA letter was sent on February 2, 2017, because we received a payment of $which was less than your current monthly payment of $We are unable to apply payments less than the full amountBelow is a table detailing the payments that have posted to your mortgage loan since December 1, 2016: Unapplied Payment Date Amount Description Principal Interest Escrow Fees Funds Balance Satisfied 12/01/$Unapplied Credit $$$$$350.00 12/30/$2,Unapplied Credit $$$$$2,404.08 01/03/$2,Unapplied Funds Debited $$$$$0.00 01/03/$Mortgage Payment $$$$$12/01/16 01/03/$Mortgage Payment $$$$$01/01/17 01/03/$Principal Only Payment $$$$$17.33 01/24/$Unapplied Credit $$$$$367.33 01/25/$Unapplied Funds Debited $$$$$17.33 01/25/$Principal Only Payment $$$$17.33 02/01/$Unapplied Credit $$$$$367.33 03/01/$Unapplied Credit $$$$$717.33 Principal Payment 03/16/$$$$$$1,189.50 Reversal Principal Payment 03/16/$$$$$$1,539.50 Reversal 03/16/$Unapplied Funds Debited $$$$$582.21 03/16/$Mortgage Payment $$$$$02/01/17 As of March 16, 2017, your mortgage loan is past due for your payment of $that was due on March 1, As detailed in the table above, there is currently an unapplied funds balance of $582.21 on your mortgage loanTherefore, you will need to make a payment of $to fully satisfy your March paymentYou will then be due for your next payment of $on April 1, 2017. Thank you for your patience while we conducted our researchWe value your business and look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosures: Escrow notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
It's not that I did not receive the Money, but if you call somebody over a two to three week period and they do not response that is very POOR Customer Service and need to be retrainedYou can keep the $dollarsNever bank with 5/again small people count to.
Regards,
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*** ** *** *** *** *** *** *** ** *** Date: February 20, 2018 Account: *** Regarding Your Checking Account Dear *** ** ***: We received
a copy of the complaint you filed with the Revdex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***We have been unable to locate a promotional offer that was mailed to you as part of our July mail campaignAs a promotional offer code was not placed on your account when the account was opened, the offer was not automatically applied to your accountWe regret any inconvenience this may have caused youHowever, in the interest of customer service, your account received a $cash bonus on February 5, Following this credit, your account balance is $1,751.87. Thank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com