PROCORPSA

Hello: We believe we have answered *** *** concerns re**rding his installment loanWe have provided a payment history, and also a personalized payment breakdown which explains *** *** payment habits and the reason for the repossessionAs stated in our responses to *** ***, his installment loan was days past due at the time of the repossessionHe did make a *** *** payment which satisfied monthly paymentsSeptember 2016, October 2016, and November This payment did not satisfy any of his December payment. Please find attached our responses, payment history and payment breakdown. Let me know if you have any questions Thank you. Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Matter is resolved to his satisfaction as he received a refund check and the monthly payments have been reduced
Regards,
*** ***

*** *** *** *** *** *** *** ** *** Date: June 7, 2016 Account: *** Regarding Your Checking Account Dear *** *** ***: We received your additional complaint that was sent to the Revdex.com regarding the overdraft that occurred on your checking accountWe appreciate the time you have taken to express your continued thoughts and concerns. On behalf of the Bank, I apologize for the difficulties and concern this situation caused you. However, we stand by our previous correspondence dated May 27, 2016, regarding your checking accountOur position on this matter has not changedFor your reference, I have enclosed a copy of our previous correspondence. As previously explained, overdraft fees for an overdraft that occurs on a Friday will not show as pending on the account until the next business dayIn this case, the overdraft occurred on Friday May 6, 2016; therefore, the overdraft fees began pending on Monday May 9, 2016. Making a deposit to bring the account positive while the overdraft fees are pending will not prevent the already assessed fees from postingAdditionally, the overdraft notice is sent the business day following an overdraftFor this reason, the overdraft notice was sent on May 9, I understand you are dissatisfied with this Bank process, and I am sorry for the distress it has caused youWe appreciate your feedbackPlease be assured that our senior management reviews complaints received by the Office of the President on a monthly basis. You also mentioned that you received an overdraft alert on May 9, 2016, and not on May 6, I have reviewed the alerts that you set up for your accountYou do not have alerts set up to tell you when the account's balance falls below a certain amountYou do, however, have alerts established to notify you when an Overdraft Notice document is availableBecause the Overdraft Notice was created on May 9, 2016, you received an alert on May 9, 2016, that the document was availableIf you would like to establish an alert to notify you when your balance falls below an amount you specify, please do so online via 53.com in the Service CenterPlease note that if the account falls below the balance amount that you set up during our overnight processing hours due to a check, bill payment, or Automated Clearing House (ACH) transaction, you will not receive the alert that dayThe alert will be sent the next day. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna T.Office of the President Enclosure: Previous Correspondence

*** *** *** *** *** *** *** *** ** *** Date: October 1, 2015 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of your complaint submitted to the Revdex.com concerning the hold placed on the
funds in your Basic Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the frustration you have felt surrounding the hold placed on the funds in your Basic Checking account ending in ***Please be assured that this hold has now been removed from your accountI want you to know it was certainly not our intention to cause you any difficulties or inconvenience surrounding this matter. Fifth Third strives to meet your financial needs while balancing a commitment to responsible Banking practicesIn support of this commitment, we may review your accounts and how they are used throughout the year. In your case, we determined that it was necessary to place a hold on both your checking and savings accounts due to recent account activityPages and of our Rules & Regulations handbook that was previously provided to you contains additional information regarding our Funds Availability Policy for Transaction AccountsI have included an additional copy of our Rules and Regulations for your records. While researching your issue, we confirmed this decision was based on reasons provided by our Fraud Detection DepartmentBased on an alert we received on the check you deposited for $2,on September 15, 2015, a hold was placed on your checking and savings accounts September 16, Case # *** was opened at that time with our Fraud Detection Department to investigate the matter, and on September 29, 2015, the hold was removedYour account is now operating as normal. *** ***, please be assured that we have fully researched your concerns and we believe that your issues were handled both appropriately and professionally in accordance with our Bank’s policies and proceduresI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosure: Rules and Regulations

*** *** *** *** *** *** *** *** *** ** *** Date: July 5, 2016 Account: *** Regarding Your Transaction Dispute Dear *** ***: We received your complaint filed with the Revdex.com regarding your transaction disputeWe
appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, I apologize for the difficulties you have experiencedIt was certainly not our intention to cause you any undue hardship or frustrationI have confirmed that your initial dispute on June 18, was filed incorrectlyA new claim that was submitted on June 24, 2016, was approved, and your account received a credit for the disputed amount of $313.96. Additionally, a refund of overdraft fees totaling $was credited to your account on Jude 27, An additional $was waived on June 28, A copy of the dispute resolution letter sent to you on June 27, has been included. We appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shannon K. Office of the President Enclosure: Dispute Final Letter

*** ** *** *** *** *** *** ** *** Date: June 15, 2016 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your rebuttal complaint filed with the Revdex.com, regarding your checking account ending in ***We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsWe understand the frustration this situation has causedPlease accept our sincere apologies for any inconvenience you have experienced. As stated in our previous response, if the transaction from *** for $was unauthorized, you would need to contact our Dispute Department to file a dispute claimIn your rebuttal you mentioned a recent transaction to *** that was unauthorized that resulted in an overdraft occurrencePlease contact our Dispute Department in order to file claims for any unauthorized transactionsThe Disputes Department can be reached toll-free at ###-###-####, Monday through Friday, AM to PM, and Saturday 8:AM to PM ET. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraud. On the day of your deposit, a combined $from all deposited checks is available immediatelyThe remaining funds will be made available on the next business dayCash deposited into an account is immediately availableFor deposits made on Saturday, Sunday or a Federal Holiday, the day of your deposit is the next business dayA business day is defined as Monday through Friday, excluding Federal HolidaysDeposits received after certain cut-off times may be credited as of the next business day. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has endedAvailability of the funds will generally be no later than the seventh (7th) business day after the day of your depositI have enclosed a copy of our Rules and Regulations; page nineteen (19) provides additional information regarding extended holds on deposits. In your rebuttal you mentioned an overdraft occurrence in March Our records do not show that you were assessed overdraft fees in March of However, two (2) overdraft fees totaling $were assessed on April 12, 2016. On April 11, 2016, the balance in your checking account was $On that same day, you deposited a non-Fifth Third check for $and $of that deposit was made immediately availableFive (5) items totaling $posted to your account that dayDue to insufficient funds, $in overdraft fees were assessedThe remaining funds from this deposit were made available the following business day, April 12, 2016. As stated in the response sent to you on June 8, 2016, some checking accounts have the Overdraft Coverage option, which allows a customer to complete a one-time debit card transaction or Automated Teller Machine (ATM) withdrawal even if there are insufficient available funds in the account to cover the full amount of the transactionOur records indicate that you declined Overdraft Coverage for ATM transactions and one-time debit card transactions on January 23, A letter confirming your decline of Overdraft Coverage was mailed to you at the address on file at that time. Therefore, any debit card purchases and ATM withdrawals are declined when there is not enough money in your account, and as a result, will not be charged an overdraft fee for these types of transactionsHowever, Overdraft Coverage for checks and Automated Clearing House (ACH) electronic payments comes standard to your checking accountIf there are insufficient funds in your account when these types of transactions are processed, your checks and electronic payments may be returned unpaid, and are still subject to overdraft feesElectronic payments do not show as pending against the account during the day because they are not preauthorized like debit card transactionsBecause checks and electronic payments do not have a preauthorized timestamp, these types of transactions are processed at the end of the business dayYou do have the option of turning off Overdraft Coverage for checks and ACH payments, which will cause these items to be unpaid and automatically returned from your account the next business dayHowever, although these items will not be paid, your account will be assessed a $37.00 returned item fee for each payment. It was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered regarding this accountOur records show that on April 13, 2016, a total of $in overdraft fees were waivedIn the interest of customer service, we waived an additional $in overdraft fees on June 6, However, we are still not willing to reverse the entire amount of overdraft fees assessed as you have requested. We hope this correspondence will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your requestIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.mto p.m., ET. Sincerely, Elizabeth J.Office of the President Enclosures: Rules and Regulations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
One we have never paid lateIt has always been within our grace period of days two you have our mailing address wrongAll mail should be going to ** *** *** ***Our home address isn't even correct on your letter which is even more of a concern.The only time it's been late is when you have lost our payment when we have mailed it and this is now the 3rd time and we only have mailed it because the branch closed earlyI have even put it in the night deposit before because the branch closed early.
Regards,
*** ***

*** *** *** *** ** ** *** ** *** Date: January 18, 2017 Account: *** Regarding Your Auto Loan Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your auto loanYour feedback
is very important to us as it allows us to better understand how we can improve our service to you. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. As part of the note you signed at the time your auto loan originated, you agreed that a prepayment charge would be assessed if you prepaid the loan over six (6) months prior to the final payment dateParagraph two (2) of your note states the following: PREPAYMENT CHARGE: Borrower may prepay this obligation under this Note and Security Agreement in full at any time prior to maturityIf Borrower prepays the obligation in full over six months prior to the estimated final payment date, Borrower agrees to pay an early payment charge of 1% of the principal balance with a minimum charge of $Partial prepayment shall not excuse any subsequent payment due. I have enclosed a copy of your Simple Interest Note and Security Agreement for your reviewI am sorry if you received any misinformation from the dealership where you purchased the vehicle; however, by signing the note you agreed that the prepayment charge would be assessed if you chose to pay off the loan early. As of December 15, 2016, the payoff balance on your auto loan was $24,On December 16, 2016, we received and posted your payment of $24,effective December 15, This payment was received more than six (6) months before your scheduled maturity date of March 17, 2020, so a prepayment charge was assessedThe payment was applied as follows: $23,Principal $Interest $Prepayment Charge (1% of the principal balance) The payment of $24,exceeded the actual payoff by $9.93, which is the amount that was refunded to youPlease note that if a loan is paid off and there is an overpayment, the loan is left open for ten (10) business days before the refund is issuedNo further funds accrued on the loan or were otherwise assessed after December 15, January 3, 2017, the day you initially called the Bank was the tenth (10th) business day after we received your payoffIf you had not called on that day, your loan would have been closed regardless and a refund would have been issued. You also mentioned that a late fee was assessed to your auto loanThe only late fee assessed to your loan was a fee of $that was assessed to your loan on December 27, 2013, because your December payment was not received before the end of the grace periodThis late fee was waived on January 3, 2014, and was in no way included in your payoffI am sorry for any misunderstanding. It was certainly not our intention to cause you any hardshipHowever, the prepayment charge was assessed to your loan per the terms of the note you signedTherefore, we are unable to refund the fee, or provide you with any other compensation. Additionally, while researching your complaint we listened to a recording of a call during which you informed the agent that Fifth Third Bank was never on the title to the vehiclePlease note that in *** titles are held by the owner of the vehicle, not the lien holderThat is why Fifth Third Bank was not listed on the title to the vehicleAs the lien holder, Fifth Third Bank received a notice of lien filing from the *** *** Clerk at the time you purchased the vehicle. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Armstrong called me to apologize about the outagei informed them that this was not an outage issue but a continual and repeated slow down in service at night between the hours of 7-PM with speeds as low as 4mb/secI have experienced it and run speed tests on several occasions during the past monthsI have called in at least times over the past months only to be told armstrong does not detect any issuesThe slow down corrects itself every following morningMy neighbors also have experienced the same issueArmstrong knows there is a systemic issueI think they are choosing not to address it. Monitoring software is readily available and Armstrong is aware and knows how to use itMaking excuses does not solve the problem nor does a one month credit

*** *** *** *** *** ** *** ** ***8 Date: March 12, 2018 Account: *** Regarding Your Recent Experience Dear *** ***: We received a copy of the complaint you recently filed with the Revdex.com regarding the
request for updated information you received when logging onto 53.comPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused youAs we discussed, I was pleased to confirm that the request to update your annual income was no longer visible as a pon 53.com after a recent system updatePlease know it was not our intention to cause you any inconvenience associated with this matter, however this prequest may occur again in the future in an effort to maintain up-to-date information. Regarding your question of why this information is still requested when following the 53.com path Settings-Profile-Income-Annual Income after log-on, this information is requested in an effort to keep your Fifth Third Bank profile up-to-dateWith this information you may be offered a higher credit limit upon periodic reviewAs we discussed, this is not information that is required to be provided and will remain optionalIf the desire to increase the credit limit on your Real Life Rewards *** account ending in *** should occur, please feel free to discuss this with a representative at any Fifth Third Bank financial center convenient to you, or with the Bankcard New Accounts Department directly at ###-###-####, option 3, Monday through Friday, a.mto p.m., Saturday, a.mto p.m., ET. Additionally, your comments expressing less than quality service you received are very concerningWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President

Please see below and attachedThank you. *** ** *** *** *** *** *** ** *** Date: May 7, 2018 Account: *** Regarding Your Recent Experience Dear *** ** ***: We received a copy of the additional complaint you recently filed with the Revdex.com (Revdex.com) concerning your Fifth Third Bank account and recently disputed transactionWe appreciate the continued time you have taken to express your concerns regarding this matter. We initially received a copy of this complaint on March 7, via the Revdex.com; on April 27, we received a similar complaint, again via the Revdex.comAlthough we regret your ongoing frustration with the information you received regarding the outcome of your dispute, we stand by the response conveyed to you in the previous letter sent on April 24, I have enclosed a copy of our prior correspondence for your review. *** ***, thank you for the opportunity to continue to review your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure: Previous Response

*** ** *** *** *** ** *** ** *** Date: June 12, 2017 Account: *** Regarding the Overdraft Fees Assessed to Your Checking Account Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding the overdraft fees that were assessed to your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youOur records show that we waived overdraft fees totaling $on your checking account ending in *** in the past twelve (12) monthsWe are unable to refund any additional fees per our bank policyThis policy is in place to ensure that we treat all customers equally and fairly. On April 21, 2017, your account had a beginning balance of $One (1) item of $was debited from your accountThis item was the *** *** *** Fees that was re-presented by the merchant. Please note that Fifth Third Bank does not have any control over whether a merchant chooses to re-present an item for paymentThis is done solely at the discretion of the merchantYour account had a negative ending balance of ($8.27)Due to insufficient funds for the item, one (1) overdraft fee of $37.00 was assessed and posted to your account the following business dayThe item was also returned unpaid. As of June 9, 2017, your account has a negative available balance of ($179.08)I strongly urge you to make a deposit to bring your account to a positive balanceIf your account remains overdrawn for fifty-five (55) days, we will charge off the account and report it to ChexSystems for collection proceedings. For you convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides information regarding the fees assessed to your account and Overdraft Protection optionsOur records show that you do not have Overdraft Protection, and your account is not eligible for Overdraft Coverage for Automated Teller Machine (ATM) and everyday debit card transactions. You may also want to consider using a transaction register to help keep track of the items that are going in and out of your accountMany customers find this beneficial because it helps to avoid overdrawing your accountFor your convenience, I have enclosed a transaction register, but please know that transaction registers are free at any Fifth Third Bank banking centerThere are also several Mobile Apps available in the *** Store and *** *** that can help you track the items in your checking account if that would be more convenient to you. You also sent additional information regarding items that posted to your account that were returned unpaid and then re-presented by the merchantsPlease note that these items were returned unpaid because you did not have sufficient funds in your accountAdditionally, Fifth Third Bank does not have any control over whether a merchant chooses to re-present an item for paymentThis is done solely at the discretion of the merchantI have enclosed copies of the overdraft notices we have sent to you for your review. Thank you for your patience while waiting for a responseWe regret that you feel the need to close your account, and we certainly hope you will reconsider your decision so that Fifth Third Bank may continue to service your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Overdraft Solutions Document, Transaction Register, Overdraft Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I did receive a message from MrStoday 2/23/The message left was referring me to another department for hardshipHowever, he stated that I do not qualifyClearly I am struggling to make payments and I do not understand why this bank will not work with me to reduce paymentsI work in retail and when there overtime there is overtimeBut, when there is not, there is notSometimes I do get over time, sometimes I do notMy pay checks are NEVER consistentWhen you fall behind it is very hard to catch upI clearly am employed, am being proactive in this matter, yet Fifth Third doesn't not want to work with me under the circumstancesThey are fully aware of when My loss of employment, my unemployment benefits start date and when I returned to workIt's clear I am not a non working person requesting to keep a vehiclePlease provide me with any attorney information if this is within your scope of settling this situationEveryday is a day more of more anxiety because I am in fear the will reposses my car againI just also made a payment of on 2/20/Why does this bank refuse to work with me? In doing research, I have found that other banks assist their consumer in times of hardship.
Regards,
*** ***

We are in receipt of your letter dated August 23, 2017, regarding the informal complaint filed by *** ***We have had the opportunity to investigate this Complaint and offer the following information.Ms*** contacted Armstrong three times between August 11, and August 18,
regarding her service droppingArmstrong dispatched a technician to Ms***’s residence to determine the cause of the problem and concluded that installing a temporary line should resolve the issueOn August 25, 2017, Armstrong installed the temporary lineArmstrong spoke with Ms*** on August 28, and confirmed that her service is now properly working.With respect to her bill and service credits, Ms*** contacted Armstrong on August 14, to make payment arrangements and was offered a seven-day extension to pay her balance in its entiretyThis extension postponed her due date until August 21, On August 21, 2017, Armstrong applied a $credit to Ms***’s account due to the inconvenience she experiencedWe hope this outcome is satisfactory to Ms***.Armstrong encourages Ms*** to contact our Customer Service Center if she has any additional concernsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

We have responded to the customer three separate times by way of the Revdex.com. Our response has not changedWe stand by our previous response and will not be responding again. Thank you. Elizabeth H Fifth Third BankConsumer Resolution Specialist, Office of the PresidentConsumer Contact CenterKingsley Dr, MD 1MOCOP, Cincinnati, OH 45263Phone: ###-###-####

*** ** *** *** *** *** ** *** ** *** Date: March 29, 2018 Account: *** Regarding Your Mortgage Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your mortgage loanWe appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***As we discussed by telephone, on March 15, 2018, a payment in the amount of $2,was drafted by Auto BillPayer as that was your monthly payment amount on March 1, Auto BillPayer receives an invoice on the first of the month, even if your payment is not scheduled to be drafted until a later dateHowever, as the escrow analysis completed on March 9, 2018, effective March 1, 2018, adjusted your monthly payment to $2,023.88, the difference between the previous payment amount and the new payment amount was applied to the principal balance of your loanPer your request, the curtailment payment was reversed and on March 21, 2018, funds in the amount of $were returned to the account from which the payment was drafted. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, Thank you I accepted offer
*** ***t

*** *** *** ** *** *** *** ** *** Date: July 14, Account: *** Regarding Your Credit Card Dear *** ***: Thank you for the letter you sent to the Revdex.com regarding your Preferred Credit CardWe appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experiencedAn offer was sent to you in the mail for a Fifth Third Preferred MastercardWithin the offer, you could receive 50,bonus points for spending $5,within days of the account openingThe total amount that you spent within days of the account opening was $4,Therefore, you did not qualify for the bonus pointsAgain, I apologize if you were misinformed that you qualified for the promotionEach offer comes with a unique number listed for the offerThere were three ways to apply for the cardA call could be placed to the bank, the application could be sent through the mail or the card could be applied for on lineYou decided to apply at 53.comDuring the application process on line, you were asked supply the unique ID# for the offer you receivedThat unique ID # is specific to the offer that was sent to youI have included a sample copy of the letter that was sent to you in the mailFrom the unique ID# you placed on your application, we are able to verify the specific offer letter that was sent to youRegarding the screen shot of an offer that you supplied us, this offer may be a promotion that is now available, but it is neither the offer that you referenced in your complaint, nor the offer that was sent to you in the mailWe strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ***, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Beth HOffice of the President

*** *** *** ** *** *** *** ** *** Date: October 10, 2017 Account: *** Regarding Your Fifth Third Bank Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.comI appreciated
the opportunity to speak with you regarding this accountWe strive to provide quality service to all of our customers, and I apologize that we failed to meet your expectations. As we discussed, please find enclosed a check for $which was the amount remaining in your account as of December 7, 2017, before the monthly service charges began being assessed. You were a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure

Problem: The online banking product will not allow me to complete any bill paysTwo separate attempts using two different devices were made but both were unsuccessfulThis is the second complaint regarding the same recurring issueThe first occurrence didn't get resolved until a complaint was
filed with the Revdex.comDocumentation Note: A complaint was also logged on the fifth third site.Desired Outcome: Resolve the recurring issue with online banking permanentlyReimbursement for me, in the sum of $to my account for excessive time spent trying use a fifth third product that seemingly stops working randomly