PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This doesn't solve the issue in hand, my account would of never been over drawn if the money wasn't takenAlso someone should of explain the procedure to me and I didn't receive the booklet of the regulations At this time I don't know if I will like to stay with the bank as you cant provide excellent customer service as I been trying to resolve the issue on the 11th of the August and was suggest from customer service to do the stop paymentI'm in a hardship right now and need to know I can trust who I bank with.
Regards,
*** ***

Can you get an account number the customer paid on? I’m unable to locate the customer in our system.Thanks, Heather W.Fifth Third Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me 5/bank will continue to use a scam third-party company to rip off its customersVery pathetic and disappointingRunning a company this way is unethical and just wrongI have never, in years of military service (with moves) dealt with such a ridiculous bank.
Regards,
*** ***

Revdex.com:
My complaint will not be resolved until the employee that helped defraud my sister is fired and prosecutedThe irs has determined there was fraud on behalf of the woman who was supposed to be my sisters caregiver im trying to understand how it's taking so long for fifth third to do soAnd I don't know what fifth third banking policies are and the manner in which you train your employees but I have been in management for many years and you cannot tell me that the representatives of the fifth third name were not and do not participate in discrimination because we experienced itI'm sure the phone calls were recorded I see no reason why you wouldnt be able to pull them up for reviewThirdly I was initially told by a dispute representative that this process would take no longer than days,I'm sure that was recorded as wellMy sister has tbi and WAS not present when this account was open over the phone nor was she present when her insurance check was cashed and I know for a fact that no form of identification was presented when the account was opened or when the check was cashed, as far as I'm concerned this is an open and shut case if need be I can bring my sister up to the bank for a third time so you can compare the video footage of this woman to my sisterThis woman filed fraudulent tax refunds in my sisters name she drained her entire life's savings and we can't even get a courtesy call from the disputes department to put our mind at easeMeanwhile I'm paying my sisters $3,dte bill so her lights and gas don't get cut off because this fraudulent care provider gave her fake receipts stating her bills were paidSocial security,the irs,and the police have determined this to be identity fraud it seems to me fifth third bank doesn't want to take responsibility for the obvious illegal activities going on within their branchesThis woman stole all of my sisters money and identity, she got two I'd cards with her photo and my sisters information on both and has built a monument of debt in the processI know this much is true were not lying down without a fightI will contact every news station,civil rights office, online blog, and anyone else who will listen to our plight and how fifth third bank fraudulently opened an account for a disabled mother of two and assisted in stealing over $39,from a woman just because they couldAnd if I have to spend my own money to hire a lawyer to sue fifth third bank then so be it but I'm almost certain that this is a case that any lawyer would be more than happy to scoop upIt's a shame the extent that people go to when they think they can take advantage of someone.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** ***

Pat S needs to correct the info August 23,- November 15,will be days not also when I spoke to Brandy W*** she stated I will be getting the $application fee refund for this on going issue and that still hasn’t taken its place

February 15, 2018J*** ***Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: *** *** - Case No***Dear Ms***:We are in receipt of your letter dated February 8, 2018, regarding the informal complaint filed by Mr***We have had the
opportunity to investigate this Complaint and offer the following information.Armstrong is committed to providing customers with quality service at the lowest possible cost, while continuing to invest in technologies which offer the best choices for Internet, Television and Telephone serviceWe periodically must make adjustments to our prices due to increases in programming and other business costs.According to our records, Mr*** contacted Armstrong twice in July regarding internet issues, and again in January regarding fiber to the homeArmstrong attempted to contact Mr*** on February 13, to inform him that we will be crediting his account for $for the internet issues he experienced; however, Mr*** was unavailableRegarding his fiber to the home inquiry, Armstrong does not have a definite time frame on when we will be providing fiber to Mr***’s area.Armstrong encourages Mr*** to contact our Customer Service Center if he has any questions or additional concerns regarding his serviceThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I *** L *** *** receive a responds from Fifth Third Bank regarding the issue at hand Fifth third provided me an answer of the follow that there were in compliance Regarding the three issue accounts now my response per account Checking: Account was closed do to one check that someone issue me for payment that had a closed account I never cash the check place the check into my account to be process by the bank They never sent me any information saying the check was not good or anything saying my account was to be closed from the check As I pursue myself when my direct deposits was not enter into my account This when I found out about the check the company was ask several time for assistance It took over days for them to issue an answer which place me in a status with my direct deposits from my job to be at state do to them My bills became overdue and my checks could not be routed anywhere else In there statement they said they allow my account to be open to transfer Why was I not told that while I was waiting on an answer from them regarding the checking account that they were holding They also said that there were overdraft on the account which played a factor What happen to my overdraft protection also if there were overdraft on my account I was being charge a great fee which you only allowed a wavier for various incidents Not disclosed Now if I can't get a checking account in which this should be change Do to Fifth Third bank holding me up The Credit Card is a secured card which Fifth Third just sent me the full disclosure regarding how it works I was never told that on incident of a late payment my account would be disclose on a secured card once again no disclosure also paying late fee's and getting several collection calls on a secured account which I pace $into a saving account to have this card I feel all of there action should be revised and they should fully disclose there banking policy and information to the cousumer I had and hardship at the time of all of this that was going on I lost a parent and unstable living from the the bank closing my checking account in which led me into a homeless situation at that time my direct deposits were in limbo until I could correct all actions. Sincerely *** ** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I already read through what you provided yesterdayIt's unfortunate that Fifth Third does not want to honor the offer as described to me by the agent who helped me open the accountFor your information, I have never visited the *** *** branch, so I'm not sure where any of your information is coming from as it's mostly incorrectThe bottom line is I opened this account because of an offer that was made to me, and met the terms and conditions as stated by the agent who I spoke with after opening the account.
While Fifth Third is free to deny legitimate promotions to new customers, this just reinforces my prior belief that Fifth Third is a bad choice to use as my business's financial institutionI'll certainly be closing my account as a result of this, and will definitely be spreading the word regarding my poor experienceI'm quite dissatisfied with the service provided and would like this to serve as a warning for any future Revdex.com visitors.Regards,*** ***

*** ** *** *** * *** *** *** *** *** ** *** Date: December 22, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ** ***: We received a copy of the complaint you recently filed with the Revdex.com,
concerning the information being provided to the credit reporting agenciesWe appreciate the time you have taken to express your concerns regarding this matter. We received a similar complaint from you in February We received this new correspondence on December 13, For your records and convenience we have enclosed a copy of our response dated February 27, Our position on this matter has not changed. We have reviewed your recent phone call to the Collection Department regarding this matterOur review determined the agent correctly informed you that they were unable to assist with updating your credit reporting, and they suggested for you to file a dispute with the credit reporting agenciesThe agent correctly informed you that the installment loan is closed with a zero ($0.00) balanceThe Bank received your final payment of $on November 3, We have enclosed a copy of your payment history, please use the enclosed document as verification that the loan is closed with a zero ($0.00) balance. Please find enclosed a copy of your installment loan modification contract you signed on December 31, Please note the third (3rd) paragraph of the modification which states: Your credit score may be affected by accepting this modificationFor more information about your credit score, please go to www.ftc.gov. As you are aware, the modification agreement also states that the loan would revert back to your original payment and interest rate if you became two (2) or more payments past dueThere were no payments made on this installment loan between July 16, 2014, and September 5, The modification was removed from the account on August 29, 2014, because the account became two (2) installment payments past due. On your loan modification agreement section A item two (2) states that the unpaid balance of your loan will be reduced by $2,to $13,Because you breached the modification agreement, this amount was charged off as uncollected. We have completed our review of the payment history reporting on your credit report for your installment loanOur review determined that the information provided to the credit reporting agencies is accurate. Specifically, the account is reporting as paid, charged off with a zero ($0.00) balanceWe regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to correct prior negative reporting. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### We strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused youIf I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosure: Prior Response Loan Modification Agreement Payment History

Revdex.com:
The facts that the business are only those in which they have Unfortunately I have tried to get this set up many times before and they never acknowledged emails, calls or faxes Their business practices are appalling The fact that I had to pa a penalty for their mistake in the first place is ridiculous Furthermore they are not telling you about the other fees I have had to pay in addition For the amount of time I have into this, The should reimburse me for every processing fee and admin fee they have come up with over the last year of the loanIt pails in comparison to my hourly rate that I charge my customers and the lost time I have in dealing with them No one should ever be treated as poorly as they treat their clients and I will do my utmost to discourage people from using them and the car dealership that put my loan with them
Regards,
*** ***

Armstrong still continues to fleece their customers with unrealistic data caps and not presenting their customers with options when they hit the data cap limit This results in huge profits for Armstrong unbeknownst to the customer till it is to late They continue to state they have their customers best interests at hand even when they made no adjustments over the most data intensive Christmas Holiday The statement regarding Armstrong remaining within the FCC guidelines is just despicable The FCC has been looking into this for years and is making headway on regulating this because of companies like Armstrong taking advantage of their customers Most broadband providers start at a 1TB data cap limit and just recently, the FCC ruled NO data caps when *** purchased *** *** Armstrong was quick to point out that they gave me a dollar credit for my continued patronage I am not doing this for a credit on my bill I want Armstrong to do what is right for their customers If I could shop competitors I would but cannot as there are no other providers in my area.Please keep this unresolved until Armstrong releases their statement on what the new limits will be This case will be resolved when Armstrong implements a realistic data cap that is inline with the digital age their customer base is inand when Armstrong provides a system that disrupts internet service when said data cap is reached The customer can then choose to pay for extra data or leave the service off.
Regards,
*** ***

We are in receipt of your letter dated May 16th, 2016, regarding the informal complaint filed by *** ***We have had the opportunity to investigate this Complaint and offer the following information.Mr*** contacted customer service because he was experiencing trouble with his video
serviceAccording to Armstrong’s records, the issues have been resolved and Mr*** has been given a retention offer for promotional pricing for one year.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional questionsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

January 3, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Mr. [redacted]:We are in receipt of your letter dated December 14, 2017, regarding the informal complaint filed by Mr. [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.According to our records, Mr. [redacted] upgraded his service to Zoom II on August 2, 2017. Mr. [redacted] first called Armstrong regarding speed issues on November 28, 2017 and has had two service calls to his residence. During the second service call which occurred on December 19, 2017, Armstrong dispatched a senior technician to evaluate the situation. Our technician properly diagnosed the problem and took the appropriate steps to resolve it. Additionally, the technician updated all the fittings and splitters in Mr. [redacted]’s wiring. Once completed, several speed tests were conducted, and all resulted in speeds around 220 Mbps.Armstrong attempted to contact Mr. [redacted] after his service call to discuss credits to his account; unfortunately, Mr. [redacted] was not available. Armstrong left a message for him to return our call and encourages him to do so at his convenience.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

We are in receipt of your letter dated August 29, 2016, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.After investigation, Armstrong removed the late fee from Ms. [redacted]’ account. Ms....

[redacted]’ remaining balance is due September 11, 2016. At this time, Armstrong considers this matter closed.Armstrong encourages Ms, [redacted] to contact our Customer Service Center if she has any additional questions or concerns. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The installation was completed; however my wife and I had called more than what was stated. As for them advising they corrected the issue every time we called, that is not accurate, since the connectivity issue was with the cable that was originally installed and was not fixed until I contacted the Revdex.com, I feel that Armstrong has failed to up hold any part of their obligations and I feel that if I did not contact the Revdex.com, they would still be giving me the run around and essentially stealing money from my family (theft of service). I have heard from many other families that Armstrong has provided them with shady service and fails to correct the issue. I feel this is a bigger issue than just what I experienced.
Regards,
[redacted]

We are in receipt of your letter dated November 15, 2016, regarding the informal complaint filed by Mr. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong received Mr. [redacted]’s initial complaint on May 31, 2016 regarding the unfortunate...

death of his dog. Armstrong has been in contact with Mr. [redacted] multiple times since receiving his initial complaint and considers this matter to be closed.Mr. [redacted]’s complaint also addresses Armstrong’s data allowance policies. Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value of Zoom many times since its inception. Additionally, Armstrong provides 24 / 7 technical support and service at no additional charge.Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair share. At this time, more than ninety three percent (93%) of Armstrong’s customers are not affected by this change. Armstrong updated its Terms/Conditions on the company’s website on April 30, 2013. It began notifying customers of the change in their May 2013 statements. Armstrong provides a mobile app and online usage meter to help customers to monitor their usage. Customers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of data. Since the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.When the FCC enacted the Open Internet Order in 2010, Chairman Julius G[redacted] openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networks. The FCC reaffirmed the use of bandwidth caps as a reasonable bandwidth management tool in its Open Internet Order adopted on February 26, 2015. With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limits. In fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

December 12, 2017[redacted]Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: [redacted] - Case No. [redacted]Dear Mr. [redacted]W e are in receipt of your letter dated December 1, 2017, regarding the informal complaint filed by [redacted]. We have had the...

opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Mr. [redacted]’s frustration regarding his internet service. According to our records, Armstrong has been in regular communication with Mr. [redacted] and anticipates completing the installation of new line on December 22, 2017. Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional concerns.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Re: Your reference: [redacted] - Case No. [redacted]Dear Ms. [redacted]:We are in receipt of your letter dated March 14, 2017, regarding the informal complaint filed by Mr. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with...

Mr. [redacted]’s frustration regarding the recent increase in prices for our internet services. Armstrong assures Mr. [redacted] that this increase was not due to our recent speed increases, but due to the costs associated with maintaining and improving our network to meet our customers’ needs. Armstrong is committed to providing customers with quality service at the lowest possible cost, while continuing to invest in technologies which offer the best choices for Internet, Television and Telephone service. Armstrong encourages Mr. [redacted] to contact our Customer Service Center to discuss his concerns or to get more information about our other product offerings.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

Dear Mr. [redacted]:We are in receipt of your letter dated November 27, 2017, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with the customer and would like to resolve any issues...

that may be happening at the residence. Since service was started in November 2016, Armstrong received no trouble calls until October 12, 2017 due to an outage and again on October 26, 2017 due to telephone and internet issues which were resolved over the phone. Armstrong has since spoken to [redacted], the account holder, who has stated she has not experienced any issues with the service and would call in should she notice any problems going forward.Armstrong encourages Ms. [redacted] to contact our Customer Service Center if she has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]/[redacted]