PROCORPSA

*** *** *** *** *** *** * *** ** *** Date: June 12, 2017 Regarding Your Mortgage Loan Application Dear *** ***: Thank you for contacting Brian L., Executive Vice President, regarding the service you received at the *** *** Banking
Center when applying for a mortgage loan refinanceWe also received a copy of the complaint you submitted to the Revdex.comYour feedback is very important to us as it allows us to better understand how we can improve our service to you. Your loan application was submitted to Fifth Third Mortgage, which is an affiliate of Fifth Third BankThe Office of the President researches and responds to our customers’ concerns regarding Fifth Third MortgageWe strive to provide an exceptional experience to our customers and I am sorry we did not meet your expectationsPlease be assured customer feedback is reviewed by our executive management team as part of our ongoing commitment to improving our operations. After thoroughly researching your mortgage loan application, we are refunding the $application fee you paidPlease find the enclosed check for that amountWe confirmed that this is the only fee you paid for your applicationWe have also enclosed a copy of the appraisal we conducted during the underwriting process for your mortgage loan application as you requestedI truly hope this letter meets your satisfaction and resolves your needs. Additionally, I want you to be aware that after you withdrew your mortgage loan application, the application was declinedThis was done in errorPlease be assured that we are changing the disposition of your mortgage loan application from declined to withdrawn. Thank you for your patience while we conducted our researchIt was certainly not our intention to cause you any hardship, and we sympathize with the difficulties you experiencedIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Brian L., Executive Vice President; Revdex.com Enclosure: Check, Appraisal

*** *** *** *** *** *** *** ** *** Date: March 23, 2018 Regarding Your Tax Form Dear *** *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your tax formWe appreciate the time
you have taken to document your thoughts and concerns. Please find enclosed your corrected tax form for On behalf of the Bank, please accept my sincere apologies for any inconvenience the delay in receiving this document may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Thank you for your patience while waiting for a responseWe truly value your business, and we look forward to continuing our banking relationship with youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosure: Corrected

*** ** *** *** *** *** *** *** ** *** Date: August 29, 2017 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
checking accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I attempted to contact you on August 24, 2017, regarding this matterI am sorry that I was unable to reach youI confirmed that the customer service representative advised you that no fee would be assessed for the overdraft that occurred on August 18, I am very sorry for this misinformationPlease be assured that I waived the $returned item fee that was charged to the account on August 21, I have also contacted the relevant Bank personnel regarding the misinformation you received. Enclosed for your review is a copy of the overdraft notice we issued on August 21, 2017, regarding the overdraft that occurred on August 18, The beginning balance in your checking account on August 18, 2017, was $The Automated Clearing House (ACH) transaction to PayPal for $posted to the account that day, resulting in an ending balance of negative ($93.44)We returned the transaction as unpaid and a $returned item fee was assessed the next business dayThe returned item fee, which has been waived, was assessed correctly per the Rules and Regulations applicable to the accountIf a transaction posts to the account in error in the future and causes an overdraft, any applicable overdraft or returned item fees will still be assessedYou would then need to file a dispute or provide documentation from the merchant outlining the error in order to have the fee reversed. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Overdraft Notice, Rules and Regulations

*** ** *** *** *** *** *** *** *** ** *** Date: June 3, Account: *** Regarding Your Wire Transfer Dear *** ** ***: We received a copy of the rebuttal you submitted to the Revdex.com concerning your wire transfer from May 6, We appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for your unsatisfactory experience concerning your wire transferIt was certainly not our intention to cause you any difficulties or frustrationWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers' satisfactionAs stated in our previous response dated May 26, 2015, the wire transfer initiated at the *** *** Financial Center to send $6,000***, to *** *** in *** *** *** for benefit of an account held in the name of *** *** *** was sent in *** *** rather than in United States (US) Dollars per your requestThese funds were recalled from *** *** after they were placed on hold due to the inability of the account at *** *** to allow funds other than US Dollar currency to be depositedThe amount that was redeposited into your savings account ending in *** was *** due to the foreign currency exchangeWe regret that your transaction did not go as plannedBecause we value your banking relationship with us, we have reimbursed you the *** difference you lost during the funds exchange processYou will find this transaction on your savings account statement, dated for June 2, *** ***, I appreciate this opportunity to further address your concerns on this matter, and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, *** ***Office of the PresidentPc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi-satisfactory to me. It is clear they are denying the events of 4/15, the entering of my 'application' times. They claim the application was never done while I was there - it was done, quite wrongly, on 4/18/17.It is clear also that they will continue to protect their employee, and am forcing me to secure copies of credit reports they have. Credit reports they requested/paid for are THEIRS, not the providers. I buy credit reports on myself when needed, I own the reports. I go for a credit card at a store, they pull a credit report, and have, when requested, provided a copy to me. Therefore, Fifth Third can provide them to me.As for what their employee said about what she did (in actually did not) on 4/18, FINALLY, they agree she LIED. It was my call to her that was the catalyst for this mess. I want the "lowlights", especially the LIE, published so all can see, and be forewarned, about dealing with bait/switch activities
Regards,***

*** *** *** *** *** * *** *** ** *** Date: February 24, 2016 Account: *** Regarding Your Mortgage Loan Dear *** ***: Thank you for contacting Fifth Third Bank regarding your Fifth Third Bank mortgage loanWe appreciate the time you have taken to express your concerns regarding this matter. I am sorry if my previous response did not provide the level of detail you desired, or failed to fully address all of your questions and concernsAs stated in the letter sent to you on February 9, 2016, mortgage loan payments received on a Monday are automatically backdated by our system to the prior Friday to allow for the instance that the grace period may have ended over the weekendSince Monday, January 18, 2016, was a Federal Holiday your payment was backdated to January 15, Therefore, your mortgage loan was not reported delinquent to the credit bureaus and not assessed a late charge for this late payment. Our records show that you were assessed a late charge of $on September 17, and on October 17, Since the late charges were not paid in full, a total of $in late charges remains outstanding on the accountI have enclosed a copy of your mortgage loan payment history for your review. We have completed our review of the payment history reporting on your credit report for your mortgage loanOur review determined that the information provided to the credit reporting agencies is accurateOur records do not indicate that the Bank is reporting your mortgage loan negatively. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### If after you review the information being reported to the credit bureaus and you find that the information being reported is incorrect, please forward details regarding the incorrect information and a copy of the relevant portion of your credit report that shows the to the following address: Fifth Third Bank Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####. We strive to provide professional and accurate service to our customers, and apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth J. Office of the President Enclosure: Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Based on their feedback, there is nothing else that can be done. If they would adhere to the Federally mandated Regulation Z it would be nice. But obviously, they feel as though they are above the law
Regards,
*** ***

*** ** *** *** *** *** *** ** ***Date: July 9, 2015Account: ***Regarding Your Essential Checking AccountDear *** ** ***:We received a copy of the complaint you filed with the Revdex.com regarding your Essential
Checking accountWe appreciate the time you have taken to document your thoughts and concerns.On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.On May 18, 2015, you called the Disputes Department to open a case regarding a cash deposit at the ATMThe Bank issued a provisional credit to the account ending in *** while we completed our researchBased on the information that was provided to the Disputes Department, we were unable to locate information that matched and your claim was denied on June 24, 2015, and the provisional credit in the amount of $1,was removed from your account.Upon the recommendation of the Disputes Department, the Eastland Banking Center was able to further review your claimOn July 7, 2015, the banking center determined which ATM was used for the cash deposit, and a variance was foundBased on the variance that was found, and the amount you disputed, we credited $1,into your Essential Checking account ending in *** on July 7, I am sorry for any frustration and inconvenience this matter has caused youI hope this letter meets your satisfaction and resolves your need.Thank you for your patience while we researched this matter for youIt is a well-known fact that no business can survive without its customers, and I want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, April Q.Office of the PresidentPc: Revdex.com

*** ** *** *** *** ** *** ** *** Date: March 17, 2017 Account: *** Regarding Your *** Credit Card Dear *** ** ***: We received a copy of the letter you sent to the Revdex.com concerning your *** Credit CardWe
appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. According to our records, and as your letter indicates you are already aware, you accepted the Bank’s promotional offer for a *** Credit CardThe promotional offer you accepted stated that if you spent at least $in the first (1st) ninety (90) days from the date that the account was opened, you would receive a rewards bonus in the form of 15,Real Life Rewards Bonus Points, which can be redeemed by you for $cash back from the BankYour *** Credit Card was opened in our systems on November 24, Since you spent at least $with your *** Credit Card within the first (1st) ninety (90) days from the date that the account was opened, the rewards bonus was providedSince you redeemed your rewards bonus points for $cash back, on February 21, 2017, the Bank sent two (2) checks to you, one (1) check was for $50.00, and the other check was for $After the checks had been sent to you, you contacted the Bank and informed us that your address had changed and that the checks we sent should be sent to your new addressTherefore, the Bank placed a stop payment on each check that we had previously sent and issued a new check for $with check number *** on February 27, According to our records, check number *** was negotiated by you on March 7, Since you received your $check for your Real Life Rewards Bonus Points, a copy of which is enclosed, another check will not be sent. Since you requested that a new check for your Real Life Rewards Bonus Points redemption, the Bank acted appropriately in placing a stop payment on the checks that were previously sent to youBecause of this, and because the two (2) charges of $that were assessed for each check you deposited into your Bank being returned were not fees assessed by Fifth Third Bank, you will need to contact your financial institution to be reimbursed for the two (2) $charges that were assessed by your financial institutionPlease be aware that it is our sincere desire to assist you in this matter; however, Fifth Third Bank cannot reimburse you for fees that were not assessed by Fifth Third BankPlease also be aware that, if your financial institution assessed the fees due to an error made by Fifth Third Bank, we would be able to reimburse you for the fees assessed by your financial institutionIf you provide your financial institution with a copy of this letter, they may be willing to reimburse you for the fees that they assessed. In your letter, you also mention that, when you spoke with the Bank about this matter previously, you were told that we were unable to verify you, and that you were therefore instructed to visit a Fifth Third Banking CenterSince the Bank takes protecting the personal and confidential information of our customers very seriously, every customer that contacts the Bank must answer security questions to verify their identity before the Bank can release any information. Since our security questions could not be successfully answered, we were unable to assist you when you previously contacted the Bank regarding this matterAccess to your account information through the Bank’s website and through our automated telephone system has also been blocked since our security questions could not be successfully answeredThese blocks can be removed by you by calling the Bank at ###-###-####, option 4, Monday through Friday, a.mto p.m., ETOur security questions are designed to protect the security of your personal and confidential informationThey are intended to cause you any inconvenience. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P. Office of the President Enclosure (1): Copy of Check Number ***

*** ** *** *** *** *** *** *** *** ** *** Date: September 8, 2015 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment
loanWe appreciate the time you have taken to document your thoughts and concerns, and we sympathize with the difficulties you have experienced. We understand your concerns about the collection calls you receivedOur Collection Department begins making calls to customers when a payment is not received by the due dateThey are a failsafe Fifth Third Bank has put in place to make our customers aware of past due payments in an effort to help them avoid late charges and negative credit bureau reportingThey are certainly not intended to cause you any hardship or frustration. On September 1, 2015, we received a check from *** *** *** *** *** dated August 26, 2015, in the amount of $18,We applied these funds to the installment loan account ending in ***, and backdated the receipt of payoff to July 23, 2015, which satisfied the payoff in the amount of $18,Please note because the payoff was backdated to the date you indicated it was originally sent, July 23, 2015, there will be no late fees assessed to the account, nor any negative credit bureau reportingIn addition, because the payoff was backdated, there is an interest overpayment in the amount of $In approximately ten (10) days these funds will be returned to you via check at the address listed abovePlease allow approximately seven (7) to ten (10) additional days for this check to be deliveredA review of our records indicates we have not received any other payoff fundsI apologize for any frustration this matter may have caused you. Thank you for your patience while we researched this matterIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint My review on this matter is:I opened this line of credit for one thing only - and that was to finance an a/c unit, and nothing elseSo, regarding the "use of the account" I do not what is being referred to?I maintain that in September of when I began getting charged interest two months earlier then I had been advised, the first two fee were eventually corrected; the on however on the day I went to visit the branch that had closed early had not been; I later decided not to pay off this account.Next - as far as my credit report goes: It has been updated with correct information; information that was not correct that the time a report was pulled due to a few errors, one new and one older one that had gone undetected - both have been resolved.Besides the fee that had been incurred due to not being able to make my payment timely back in either September or October of which cost me roughly $still outstanding that is owed to me; Fifth-Third now owes me for rejecting my payment to *** *** when that payment was presented to them to be paid initiallyThis has cost me the fees that I had quoted in my last emailWhich amounts to $That too I expect to be reimbursed for in addition to the October late fee that was never returned to meI have no issue with the fees that followed since I thereafter choose to not pay-off the balance I had originally intended to when I showed up with the check that day, when the lobby closed three minutes earlier than the time I could see in the bank, on my watch and on my cell phoneI will not be returning to that or any other branch again, since they are not that close to me.On the note of the student fees - I have addressed this well in advance(Also when you sent November "Rules and Regulations" you failed to send those for the year I began my accountBack then, I was never advised that this expired annually, in fact I was told the default was four years.I have never set foot in one of your branchesWhen I tried to it did not workIt was both a waste of my time, gas and also the fee that I incurred as a result of not being allowed to make my payment that day, and again, I do not plan on returning again anytime soon if ever....It would be one thing if you have not received any direct deposits from my school "recently", one of which has been within the last days to be exact "JANUARY 7, - STUDENT REFUNDS DIR DEP *** ***" IN THE AMOUNT OF $4,825.64The first Student Direct Deposit was a partial deposit, and that was made on "SEPTEMBER 11, DIR DEP *** ***" IN THE AMOUNT OF $300.00So again, as stated before, I will not be setting foot into a branch to bring you a copy of my student id - when you have gotten "Direct Deposits" from my University - *** *** UNIVERSITY - which I am sure is all very easy for you to verify, especially with the information that I have provided you before in the past, and as well again just nowHow else could you be getting STUDENT REFUNDS/DIRECT DEPOSITS, from a school, if I was not a student there?I almost forgot this one too ***STUDENT REFUND DIR DEP *** *** - DATED JANUARY 26, 2016*** That one was only Business days agoIt is ridiculous that you and your company could be so petty, nit-picky and immature to nickel and dime customers this way.Another thing, in all of your attached disclosures, do you not recall the fact that when my average daily balance exceed $1,for which my account has, it is not subject to a charge? Just return the rest of my money promptly, and the way I requestedYou do not get to hold on to it, make loans, generate other business, and continue subjecting me the the fees which you have been and refusing to not return them to me and then threaten more that you are not entitled to in the first placeI will see to it that I get them back, with or without you and your bank's cooperationI promise!Just do me a favor and close out my account and make arrangements to directly deposit these funds into my "real" legitimate bank that I do business with, over at *** ** *** - where I never have these hassles,, or *** ***, or ** ***, or even *** ***Those are all banks that are far worthier of my business where I can actually keep month, rather than having them siphon off my money, the way that you do.I do not want you mailing me a check via "snail mail" that takes centuries to get to me, if at allI will just set up bill pay and pay you that way from now on moving forwardBut I do want the remaining $left on my account, that because I do not have checks with you, I have diverted the majority of most most recent payment, and even paid off a few accounts, just to get my money from out of your bank as fast as I canNow I have already taken care of the savings account, which is now finally at a zero balanceI do not expect to be charged for you to do an ACH or EFT of what is left in my checking account, and before you charge me anything else like "regular" checking fees, since you want to play those gamesThis is exactly the reason why I want to have nothing to do with you guys and I will continue to pursue this course of action against you by also reporting you to the Federal Government.I would be more than happy to provide a copy of my statement to the Revdex.com or whatever other entity, that will further provide evidence and support the fact that you are shady; especially when you know very well that you have been getting money from my current schoolThat is a fact that is far more credible that just a student IDWhen an ID doesn't necessarily mean I am still going to school, but recent funds being transferred electronically from my school in the form of Direct Deposit are definitely proof.Look, you could have asked for a scanned copy of my ID, which is what I provided to you the first time when I opened my account, but it is clear, opening an account is one thing, but once it is opened, that is something entirelyMy entire account has been completed done online, or through the mail, like when I signed signature cardSo why would you now ask me to come inThis is precisely the reason why I do all of my banking onlineNot to mention the fact that traveling an hour and having to take off from either work or school is not convenientSo for all of these reasons and bullet points that I have listed, I am extremely dissatisfied and disappointed, and I want nothing further to do with Fifth Third Bank beyond my remaining payments with you for that remaining *** line of credit, and when I am done/good and ready, I will pay that off too, and truly be done with you all forever, other than the fact that I will be filing more "official" complaints against your institution and potentially filing charges whenever possible to being a class-action against these types of methods that you all have taken to practicing; many of them are quite blatantly obvious and I am sure there are more consumers out there who are just as enraged about this as I am I intend to find them and unite in that common "interest" so keep chargingWe are coming for youYou have been warned, and since you cannot do the right thing on your own, then obviously the government has to step in to help you out
Regards,
*** *** Please add this to my file and also in response to my reply just recently made to Revdex.com regarding Fifth Third Bank.When I included the other two attachment to reflect the:SEPTEMBER 11, DIR DEP *** *** IN THE AMOUNT OF $& the...January 7, - STUDENT REFUNDS DIR DEP *** ***" IN THE AMOUNT OF $4,; plus the...STUDENT REFUND DIR DEP *** *** - DATED JANUARY 26, / Only Business days ago.I did not include the attached statement for back in September for the Fifth Third *** line of Credit where I had been charged $for that month where I showed up with a check to pay off hat account in full, but had been denied access to the lobby when they closed more than three minutes early for the dayI had know I had at least three minutes to spare, but their own clock in the branch as well as my watch and cell phoneHad I been able to make that payment that day, I would have incurred that $fee, and I would not have had any other fees since I had planned to pay off that account that day.When that did not happen, and I realized it was going to be a fight to get them to return those fees to me as wellI decided that I was not going to pay them off and be charged on top of that as wellIn the end, I decided to do something else with the money; and for that I assume the full responsibility of the following finance charges from that point forwardBut I maintain that I hold them responsible if for nothing else, that month.On top of that, when they denied paying my *** *** bill at a time when I had almost four times the amount to cover what was being presented at the time*** *** charged me a return fee of $and another $in interest which all totals together $55.70, before Fifth Third eventually honored the payment submitted days later, but at that point it was past my due date with *** *** and I was now subjected to owing these fees as a result of Fifth Third not making that payment the first time it was presented to them.Together between their September 1, prevention of making my payment when I incurred $charged by them directly, which is in the statement attached to this email, and together with the recent January 22, failure to pay *** *** which resulted in $of fees, I hold them liable for owing me a combined total of $109.52, plus I think they should have to pay me interest for the time that has passed since being billed for these two amounts as a result of their actions and negligence. When I set up this account back in 2014, there was no such thing as re-certifying your student status every year on 12/or your student fee waiver would expireThis is obviously something new that they cooked up to generate moneyWhile I have no problem verifying my student status and that is not a problem to do; I do have an issue with being told I need to go into a branch, not only after my one and only attempt to do so, but also the fact that I set this account up online, and completely through correspondences that were either via mail, talking on the phone or internet and email, such as scanning a photo of my ID when I initially set up this accountFurthermore, I would like to point out the verbiage that is currently found on their website when setting up an account, it states:" This discount will expire December 31st of the year the customer turns If necessary, it can be extended for one year at a time upon verification of student statusAccounts opened by a minor (under age 18) require a parent or guardian to be a joint owner of the accountAs a joint owner, the parent or guardian remains liable to Fifth Third for any deficit or overdrafts on the account, regardless of whether the minor or parent/guardian caused the deficit/overdraftThis includes but is not limited to transactions using debit cards, ATM cards, checks, telephone banking, Internet banking and teller withdrawals."I also maintain that my very own statement provides verification of my student status by the simple fact that it reflects Direct Deposits from my school of *** *** UniversityDeposits most recent as January 26, Between the threats of more fees, and turning a blind eye to what is obvious and right in front of them, not to mention making it increasingly difficult to convey the information they are requesting, because they are purposefully choosing to be so "limiting" in efforts to maximize their profit margins at the expense of customers like myself.....for all of these reasons and more, are exactly why I have contact the Revdex.com, and I think they ratings should reflect that their ways of performing business is anything but "BETTER" for anyone's interests except for their own (furthering agenda).*** ***PSI would like to state again for the record that I would like this checking account closed outI do not expect to be charged to do soI would like the remaining funds to be electronically deposited into another bank of my choice that I also have a relationship with, which will be a continued relationship when I end my checking relationship with Fifth Third and eventually the line of credit as wellI have given them far too much interest from that account alone and containing to allow them to profit off of me anymore than they already have is becoming more of an insult to have to live withI am in the process of seeking out other individuals like myself who have also be wrong'd in similar waysI think there is clearly only one way to get through to money-grubbing types of institutions such as this who conduct such shady business that they walk so fine a line all too often and are so use to doing so, that they are so far removed from the reality that they have even crossed that line a long time agoThanks again for you time and help!

April 21, 2017*** ***Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: Theodore *** - Case No***Dear Mr***:We are in receipt of your letter dated April 10, 2017, regarding the rebuttal filed by *** ***.Armstrong responded to Mr***’s initial complaints on March 8, and again on March 30, In August 2016, Mr*** was verbally offered a promotion to add Zoom Internet to his cable and telephone service at a deeply discounted rateUnder this promotion, Mr*** received his services at the discounted rate for six monthsAt the end of this period, the promotional rate increased by $for the next six monthsThis increase still reflects a substantial savings in his services as compared to the regular rates of the services.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: *** ***

*** ** *** *** *** *** *** ** *** Date: June 22, 2016 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint filed with the Revdex.com regarding insurance coverage
for your vehicle loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterPlease be assured that I have contacted the relevant parties to fully research this matter and passed on your concerns. It was certainly not our intention to cause you any undue frustration and we sympathize with the difficulties you have encountered with your loanOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience this matter may have caused you and your wifePlease be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concernsOur Consumer Contact Center strives to provide professional and accurate service during every telephone call they receive throughout the dayDue to this reason, our Customer Service Professionals will attempt to ensure that every effort is taken to resolve any issue that you bring to their attentionI am sorry if your telephone call experience did not meet the same high standard. Proof of full coverage vehicle insurance is required at the loan contract signing and throughout the life of the loanWe work with a third party insurance vendor to research and monitor the insurance coverageIf it is determined that full coverage insurance is not in place for the related vehicle, an insurance policy will be placed and the insurance premium will be added to the loan. Should we receive proof of insurance after that time; the insurance premium added to the loan will be removed and the monthly payments will be adjusted. On December 28, 2015, January 25, 2016, and March 1, 2016, our insurance center mailed notification letters to the address we had on file to inform you that we had not received proof of insurance for your vehicleI have enclosed the copies of the letters sent for your review. Our records show that we did not receive the required declaration page for your insurance policy and the policy information that was received showed that you did not have comprehensive coverage on the vehicle. Since we did not receive proof of comprehensive coverage for the vehicle held for collateral, on March 16, 2016, force placed insurance costing $2,was added to your loanOn May 27, 2016, we received proof of your valid insurance policy with comprehensive coverageTherefore, our insurance center cancelled the insurance policy that was added to your loan and $1,250.00 was refunded back to your loanWhen this insurance coverage was cancelled, your monthly payments were adjusted to $to pay for the coverage that was in place from March 16, 2016, until May 27, You should have received the new coupon book with the updated payment amountIf you have not received the new coupon book, please contact me at the phone numbers listed below and I will be happy to send out a new book. As of today your loan is past due $since the payments made in April and May 2016 were not the full payment amountsPlease make a payment of $at your earliest convenience to bring your loan current and to avoid further collection proceedingsYou may send the payment to me directly to: Fifth Third Bank Office of the President Attn: *** *** Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 Thank you for your patience while waiting for a response as we conducted our researchYou are a valued customer and we sincerely hope that you will continue using Fifth Third Bank for your financial needs in the futureIf I may be of any further assistance, please contact me at (513) 358-2980, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, *** *** Office of the President Pc: Revdex.com Enclosures: Insurance notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I'm Not Certain if the correct account is being looked at, but this account has not received a waived fee at allAlso I was told that my prepaid account would be linked to my checking account that would've stopped my over draft fee from a $feeI'm really discussed with this company and see why I was talked to horribly by a rep because you didn't even have the common courtesy to even reach out to me by phoneFifth Third shows how they treat their customers and it's not ok
Regards,
*** ***

We have responded to the customer’s concerns regarding his property taxesThe Mortgage Loan Originator does not recall talking with the customer concerning property taxes for this propertyAs stated in our most recent letter, the Bank is unable to escrow for a property that is not the collateral property. If the customer provides new information pertaining to this complaint we will respond; however, at this time we stand with our two responses (attached). Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As I have previously stated numerous times, I have never made any late payments on this accountTherefore, any and all late fees imposed by Fifth Third Bank are fraudulent.If Fifth Third refuses to remove these late fees at once, they leave me no choice but to pursue the matter in Small Claims court and seek any and all available damages
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Regarding Your Recent Auto Loan Application Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding your recent auto loan applicationWe appreciate the time you have taken to document your thoughts and concerns regarding
this matter. Please note an automobile dealership will often send a credit application to multiple banks in an attempt to obtain financing for their customerThe dealer is trying to find the best structure, rate and deal for the applicantWe conducted a thorough review of the installment loan applicationOur review determined on March 7, 2017, the Bank received an application for an auto loan at the *** *** *** *** dealershipThe collateral associated with the auto loan was a *** *** ***. We have included a copy of the adverse action letter sent to you on March 29, 2017, for that auto loan applicationHowever, if the application was submitted in error by the dealership, they will need to provide us with a letter documenting their errorThe dealership representative can send the requested letter to the following address: Fifth Third BankOffice of the PresidentAttn: Patrick SKingsley DriveMail Drop: 1MOCOPCincinnati OH 45263 Alternatively, this signed documentation can be faxed to my attention at ###-###-####If you would like to contact the credit bureaus directly, the contact information can be found below: *** ###-###-####*** ###-###-####*** ###-###-####*** ###-###-#### If the application was submitted to the dealership in your name fraudulently, please contact your local law enforcementThey are able to assist you with completing the necessary documents for any fraud that may have occurredIf you have already filed a police report, have a copy mailed to us at the address listed above and we will have the inquiry removed. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Adverse Action Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I have read the response from Fifth Third Bank in reference to the numbers they have on fileWeekly I receive calls from telemarketers and numbers I do not recognizeI listen to the messages that are sometime left by whomever and never have I received a voice message from a mortgage company that owns my mortgage that I did not reply to see what the concern wasIf Fifth Third Bank called my home number and did not identify themselves and did not leave a message indicating a situation has risen, their intent was not to receive a call back from meGiven Fifth Third Bank records all calls, what records do they have that shows any audible recording that they attempted to contact of the issue at hand?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no intention of accepting their response Armstrong makes no mention of the of the original verbal offer that the sales representative made to me which was deceptive They make no mention of why they did not provide written terms of the original offer in the confirmation e-mail they sent me (They only provided the fully discounted price) They mention, "it is under review by the appropriate personal at Armstrong" They said the same thing in their first response How long will it take for this review? How many times do they intend to "thank me for my feedback"? I heard all of this when I spoke to their customer service department and in both written responses to this complaint Armstrong should simply notify the Revdex.com and me that they do not intend to resolve this issue
Regards,
*** ***