PROCORPSA

*** *** *** *** *** *** * *** ***, ** *** Date: August 5, Account: *** Regarding Your Mortgage Loan Dear *** *** ***: We received a copy of your rebuttal complaint filed with the Revdex.com, regarding the property tax payments made for your mortgage loan accountWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterYour property taxes for totaling $1,were paid in two (2) separate and unequal installments to *** *** Villlage and *** *** each yearA breakdown for these payments is shown below: . *** *** Village $disbursed from your escrow account on January 14, . *** *** $1,disbursed from your escrow account on July 17, Due to your property taxes being paid to separate entities for different amounts, the annual amount due of $1,is noted as two (2) equal installments for escrow analysis purposesAs a result, page of your corrected escrow analysis dated July 13, lists two (2) escrow disbursements in the amount of $each to *** *** VillageIt should be noted that your property tax bill is sent from *** *** VillageI understand your frustration when this situation occurred and I am sorry for any inconvenience this matter may have caused youUnfortunately, we are not able to remove your property taxes or close your escrow account at this time because the current loan-to-value (LTV) ratio for your mortgage loan is 83.4%All loans are required to carry an escrow account for both property taxes and homeowner’s insurance until the LTV is less than 80%A separate letter in response to your escrow cancellation request and corrected escrow analysis are enclosed for your reference.*** ***, please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, a.mto p.m., ET.Sincerely,Danielle S.Office of the PresidentEnclosure(s): Corrected escrow analysis, Escrow cancellation letter Pc: Revdex.com

February 15, 2018*** ***Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: *** ** *** - Case No***Dear Ms***:We are in receipt of your letter dated February 8, 2018, regarding the informal complaint filed by *** ***We have had the
opportunity to investigate this Complaint and offer the following information.According to our records, Ms*** contacted Armstrong in December to cancel her serviceArmstrong offered her a 6-month promotional rate to continue her services, and Ms*** accepted this offerArmstrong recently instituted a rate increase due to rising programming and other business costs which affected Ms***’s billArmstrong empathizes with Ms***’s frustration regarding the rate increase and will honor her promotional rate for the remainder of the promotional period.Armstrong encourages Ms*** to contact our Customer Service Center if she has any questions or concerns regarding her serviceThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.- I reject 5th Third Bank's response to this complaint Further, it almost looks like 5th Third is trying to put me in a position to pay more fees to their bank by force.- The only reason 5th Third is saying they would not close my Escrow Account was due to a "late" payment in March My mortgage payment was made on time and was more than enough to cover principal and interest The Escrow amount in question was in dispute and should not be held against me for a late payment.- 5th Third Bank is making it look like I was not in communication with them during the disputed time frame of February through present This is also not true I have records of over phone calls and multiple letters I had communicated with both 5th Third's Collections Department and Escrow Departments Those calls were recorded on 5th Third's end I have dates times and whom I was speaking with on my end.All of these problems go away should 5th Third take responsibility for poor communications with one of their good paying customers All I ask is that 5th Third do what is right and:- Close my Escrow Account- Correct any late payments reported with the credit bureaus- Refund all Escrow Fees, Late Fees, and funds transmission feesIt is not fair that a bank that has been around since is practicing predatory lending practices and forcing my family and I into a poor credit rating I ask for the Revdex.com's assistance in letting me know what recourse I may have under consumer protections from poor administration practices of 5th Third Bank
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

*** *** *** *** *** *** *** *** ** *** Date: April 19, 2017 Account: *** Regarding the Platinum MasterCard Account Dear *** ***: Thank you for contacting the Bank regarding the Platinum MasterCard account ending in ***We
appreciate the time you have taken to express your concerns regarding this matter. On November 7, 2016, an application for a Platinum MasterCard was submitted to the BankThe application was approved, and the account ending in *** was opened. Fifth Third Bank takes protecting financial and personal information very seriouslyBecause you stated that this account is not yours, a case was opened with our Dispute Resolution DepartmentThe case number is *** was opened on March 21, We strive to resolve all investigations as quickly as possible and will communicate the results of the investigation once our research is completePlease be advised that it could take thirty (30) to forty-five (45) days from the date the case was opened to complete the investigationIn addition, the Bank will submit any necessary updates to the consumer reporting agenciesIf you would like to contact our Dispute Resolution Department to obtain an update on the case, they can be reached at ###-###-####, Monday through Friday, a.mto p.m., and Saturday 8:a.mto p.m., ET. If you would like to contact a consumer reporting agency directly, the contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** *** *** ###-###-#### We strive to provide professional and accurate service, and I apologize for any inconvenience this may have caused you. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Consumer Financial Protection Bureau, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** problem not resolved!

*** ** *** *** *** *** *** ** *** Date: May 13, 2016 Regarding Your Mortgage Loan Application Dear *** ** ***: We received a copy of your continued complaint submitted to the Revdex.com concerning the origination process associated with your recent mortgage loan applicationPlease be assured that Fifth Third Bank appreciates the time you have taken to further communicate with the Bank regarding this matter. We have continued to look into this matter per your requestPlease be advised, we cannot determine if a property is conforming or non-conforming collateral prior to an inspection and appraisalThese processes verify the value and condition of the property for the loan in question, as well as any zoning issues, health and safety concerns, and the Bank’s overall ability to rely upon said property as security for repayment of the loanUpon review, we have found that although this loan was conditionally approved prior to receipt of the appraisal, the final approval was subject to the appraisal dated November 30, 2015, which deemed the property as unacceptableWhen the appraisal was received, this loan was then turned down due to no comparable properties having been located, as well as the property’s status, having been listed as non-conforming collateralAfter this turn down, a non-conforming collateral exception request was submitted. Unfortunately, after this request and associated documentation were reviewed by the Bank’s exception group, the request continued to be declinedWe regret your feelings that this denial corresponds to the price adjustment request present with the application; however, we have verified that this application was declined due to the non-conforming collateral status. As previously discussed, it has been verified upon review of your credit report dated November 27, 2015, the prequalification from June 25, was not present, as it had aged offI have included copies of our previous communication surrounding this for your records. On behalf of the Bank, please accept my sincere apologies for your dissatisfaction with this processHowever, this is our final response regarding this matter, as it is considered closed by Fifth Third BankIf further information should become available, and I could be of further assistance, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosures: Previous Response

We are in receipt of your letter dated April 25, 2016, regarding the informal complaint filed by Mr***We have had the opportunity to investigate this Complaint and offer the following information.Mr*** received a letter from Armstrong indicating he was over his data allowance on the 32nd
day of his billing cycleThis date was also the last day of his billing cycle for that time periodArmstrong customers are billed from the date of their last statement to the close of their current statementThese dates can vary depending on how many days are in the month, the day of the week the statement cuts, and whether or not there were any holidays in the statement cycleAs a courtesy, Armstrong provides customers with a 5% cushion to their data allowance to account for the variation in statement cycles.Armstrong has provided a fast, reliable broadband experience for more than yearsThroughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connectionArmstrong has increased the speed and enhanced the value of Zoom many times since its inceptionAdditionally, Armstrong provides / technical support and service at no additional charge.Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair shareAt this time, more than ninety three percent (93%) of Armstrong’s customers are not affected by this changeArmstrong updated its Terms/Conditions on the company’s website on April 30, It began notifying customers of the change in their May statementsArmstrong provides a mobile app and online usage meter to help customers to monitor their usageCustomers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of dataSince the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.When the FCC enacted the Open Internet Order in 2010, Chairman Julius Genachowski openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networksThe FCC reaffirmed the use of bandwidth caps as a reasonable bandwidth management tool in its Open Internet Order adopted on February 26, With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limitsIn fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional questions about this program or if he has any internet issuesThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

We have opened a follow up issue in response to *** *** rebuttal and are working to provide a resolution as soon as possibleWe are still researching his concerns but expect to have a resolution to *** *** very soonPlease be assured that I have been diligently working to provide a response to *** *** in as timely a manner as possible. Please contact us with any additional questions or concerns regarding this matter. Sincerely, Adam P.Consumer Resolution SpecialistFifth Third Bank | Office of the PresidentKingsley Dr.MD 1MOCOPCincinnati, OH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated they offered a whole $credit for only months which would make out bill still $per monthOur car payment is $a month and that is just ridiculous that others are getting services for approximately $per month which does not include phone BUT we cannot get anything like this!Again I do not accept this response because I know for a fact others are getting a discounted rate and there is no reason what so ever we can’t as well!As I stated while I was on the phone for almost an hour with customer service, why wouldn’t you want to retain a long time customer vs losing them??i also asked for a call back from the VP of the company since that would be the next person to express our frustration with Armstrong and to this day we have received no call!
$is a laughable “discount” when we were paying $16x.xx per month and was told to call back after this rate has expired and to get signed up on a new rate but instead our rate went to $per month and only being offered $credit for monthsI will say this is not what I would expect for a so called “long time loyal customer” as I have been told numerous times. I look forward to Armstrong resolving this matter promptly or I will be forced to cut ties with Armstrong completely!i will also be looking into doing the same for my brother, parents and mother in law as well because their bills are also extremely high if Armstrong is not willing to work on those bills as well we will cut ties on them too!Regards,*** ***
*** ***

Case: *** I have filed the dispute with the Bank in regards to the charge for $The merchandise was never shipped to meThen, when I checked with them they said they have no clue about anything and asked to contact the bank to see if they can help or process the creditThe bank
sent me the form saying that they will need days to research the issue and included the formI filed the form and faxed timesThen 2-weeks later they sent me the same letter againI refaxed the docs one more timeThen I got the letter saying the claim is denied because they never received the documents, and temporary credit will be reversed (it was never issued in the first place)I then sent the form with the copies to the address they required in the original documents Fifth Third Bank Disputes Resolution Department *** *** *** *** *** *** *** ** *** *** tracking: *** I have not heard from them since, account is not adjusted, no correspondence either. Desired Resolution: Billing Adjustment

I am not happy with fifth third bank answers regarding NSF fee refundI thought theyy accepted to refund all my NSF fee but they have notInfact I showed them the bank statement showing money in my accountI would like to know from Revdex.com what avenus I havec to recover my moneyI cannot be charged NSF fee though I showed documents showing details of money in my accountThanks and I infact do not accept the older responseI thought I read they refunded all my NSF feeThey have notI want them to refund all my NSF fee payment else I request Revdex.com to take this matter up or give appropriate ratings for their business practicesThey are after customer's moneyI have no faith in them Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

---------- Forwarded message ----------From: "P., Diann" To: *** *** , *** *** *** *** *** ***
*** Date: Wed, Apr 17:45:-0400Subject: RE: *** ***Just an FYI we got verification of your mortgage payments back today.ThanksDiannFrom: *** *** Date: Friday, Apr 15, 2016, 9:PMTo: P., Diann , *** *** , *** *** Subject: RE: *** ***Maybe, since they are verifying *** info, they should call her number: ###-###-####I cannot verify what is or is not correct on her CRAs reports.From: P., DiannSent: ?4/?15/?9:PMTo: *** ***Subject: RE: *** ***Let me have processing re orderThey will likely call you to update information so they can provide the verificationsI would think Tuesday would be the likely day.From: *** *** Date: Friday, Apr 15, 2016, 8:PMTo: Preiss, Diann Cc: *** Subject: RE: *** ***They did not identify or represent themselves very well! Their number is ###-###-#### From: P., Diann [mailto:[email protected]] Sent: Friday, April 15, 6:PMTo: *** ***Subject: RE: *** *** *** is the company that we subscribe our trimerge credit reports fromI requested that processing try to obtain a verification of mortgage for your two loans per our conversation earlier this weekThey would not know my name nore have a contactThese updates are ordered electronically and they would call you and then will call the mortgage companiesWas there a number on your caller id? I can request Monday that they call you again.From: *** *** Date: Friday, Apr 15, 2016, 6:PMTo: P., Diann Cc: *** *** , *** *** Subject: Re: *** *** Diane, I just received a call, on my line, from someone claiming to be from ***, a credit reporting agency that said they represented Fifth ThirdI had seen that you had used *** and not the individual CRAs for *** credit status in our earlier paper work. I put this man on speaker so that *** could also hear the conversationHe wanted more information verified on *** credit reportsI asked if he was working with you and he responded, he had no idea who you were and could not tell me who at Fifth Third he was working withI refused him any further information. Working with the CRAs, the information passed between them and the individuals are always by mailI am somewhat concerned of first, how he got my number for *** information and secondly, he was not familiar with you or could not give me a name at Fifth Third that he was working withThis leaves us both wondering if our private information on Fifth Third's end has been compromisedPlease address thisI have never heard of ***, whoeverWho are they and how can I contact them? In another matter, I received a letter from *** regarding our Equity Line Note Payment HistoryI have scanned it, PDF format, and am attaching it to this emailI sent the request to *** *** *** for the same informationI hope to receive it early in the week. *** *** On Tue, Apr 12, at 1:PM, P., Diann wrote:Awesome thanks. Fingers crossed that the processor can get the mortgage information out of them quickerLet me know when the dispute is removed. Diann From: *** *** [mailto:***] Sent: Tuesday, April 12, 12:PMTo: P., Diann; *** ***Subject: Re: *** *** Good! I just happened to find a note on a paper last night with a note, "real person number" for ***. Attached, mortgage statements, PDF format, *** and *** ***, April 2016. *** *** On Tue, Apr 12, at 9:AM, P., Diann wrote:The item is only showing on ***Can you send me a current statement on both of the mortgages? I can see if Processing can get the verifications quicker. From: *** *** [mailto:***] Sent: Sunday, April 10, 3:PMTo: P., Diann; *** ***Subject: Re: *** *** I will call tomorrow, Monday afternoon, April 10th, as my schedule permits. *** *** On Sun, Apr 10, at 11:AM, P., Diann wrote:Can you call me Monday so we can discuss?From: *** *** Date: Saturday, Apr 09, 2016, 1:PMTo: P., Diann , *** *** Subject: Re: *** *** Indeed, this is a scrabbleAnd again, I am doing my best to comply with your requestFrom my view, however, our application sat for several months, and now, you are asking for all this new information, some duplicate, in a matter of a few days! Frankly, in is a little unnerving. I asked that you point me in the right direction for the time frame documentation from Fifth Third, please do soAlso, as we have discussed, communicating with *** over our mortgage and equity line has been most difficultCertainly, it is NOT going to happen over the weekend! I am terribly concerned about your statement, "Unfortunately for compliance reasons we have only days to resolve this or the loan will be recommended for decline until this is resolvedClients that I have worked with in the past have been able to resolve similar issues with time to spare on the days." Where and when did this come from? Again, this process started in NEVER did you verbally, via email or by written correspondence ever mention thisThis "feels" as if Fifth Third is now changing the rules of engagement over our loan refinancing application in mid process, what's up with that? I am certain of this, had we not had the ability to communicate using email, if I did not have an email account or internet access, you and I would not be having this "conversation" and a ten day limitation would seem to be unreasonableIndeed, this correspondence would be through the USPSIt is becoming reminiscent of unethical tactics for lending practicesPlease tread lightly. *** *** On Sat, Apr 9, at 9:AM, P., Diann wrote:You will likely not be able to get the mortgages added to the credit reports all lenders stop reporting them when there is a bankruptcy. Once your new loan is closed it will report and help you greatlyAll you need to do is call the mortgage company's and ask them to send you a month payment historyIt has to come from themIt is called a verification of mortgage paymentThe dispute needs to be removed as quickly as possibleYou have a day rate lock on your loanAlthough the underwriter did what we call a pend on the fileThis means that she needs those two items to be able to approve the fileUnfortunately for compliance reasons we have only days to resolve this or the loan will be recommended for decline until this is resolvedClients that I have worked with in the past[The entire original message is not included.]This e-mail transmission contains information that is confidential and may be privileged.It is intended only for the addressee(s) named aboveIf you receive this e-mail in error,please do not read, copy or disseminate it in any manner If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this informationis prohibitedPlease reply to the message immediately by informing the sender that the message was misdirectedAfter replying, please erase it from your computer systemYour assistance in correcting this error is appreciated.---------- Forwarded message ----------From: "PDiann" To: "'*** ***'" Cc: Date: Tue, Apr 10:28:-0400Subject: RE: loanThanksPlease send your recent chase account statement all pages asap and I can get this to processing. Thanks Yvelle! From: *** *** [mailto:***] Sent: Tuesday, April 05, 10:AMTo: P., DiannCc: *** ***; *** ***Subject: Re: loan The *** *** Note was sent October 2015 On Mon, Apr 4, at 9:AM, P., Diann wrote:Please also include your bank statement that shows you are currently receiving your *** benefitI need the notes for your loanIf I don’t have these items today I will have to withdraw the file. thanks Diann P.Mortgage Loan Officer NMLS# ***Fifth Third Mortgage*** *** ** **
*** *** ** ***office: ###-###-####cell: ###-###-####[email protected] This e-mail transmission contains information that is confidential and may be privileged.It is intended only for the addressee(s) named aboveIf you receive this e-mail in error,please do not read, copy or disseminate it in any manner If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this informationis prohibitedPlease reply to the message immediately by informing the sender that the message was misdirectedAfter replying, please erase it from your computer systemYour assistance in correcting this error is appreciated. This e-mail transmission contains information that is confidential and may be privileged.It is intended only for the addressee(s) named aboveIf you receive this e-mail in error,please do not read, copy or disseminate it in any manner If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this informationis prohibitedPlease reply to the message immediately by informing the sender that the message was misdirectedAfter replying, please erase it from your computer systemYour assistance in correcting this error is appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I looked at *** documents and received them from fifth third bank and does not state anything do to why they think I purchased hotels and if fifth third was doing any investigation they could see when hotels were purchased and were checked in on the same dates I have used my debit card at the same days now I am not a investigator but that shows me I couldn't have been in two places at once so seems to me your investigation don't mean nothing if you can't even catch that all I want is your apologies and for this to get resolved with out me having to take legal actions against fifth third and then why I am writing this explain to me once you took all my money you started to charge me late charges why I was trying to get caught up sure don't sound like some one looking out for there customers and further more they had all my info from my personal and business info like address phone and state on me that's because my business address and phone is all business and personal I run my business out of my home and have a cell phone that is personal and work look in the yellow pages and you will see everything you need unless they had my social number I shouldn't have to be even having this conversation or a video and my drivers license of me at the hotels that I supposed to be staying which fifth third hasn't gave me documentation of that Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I was told by both the Loss Mitigation Department and the Customer Service department on multiple occasions that Fifth Third Bank would be willing to help me I did NOT ask for the first two courtesy reversals These were done without my knowledge The customer service representative even admitted this happened through no fault of my own In addition, I had been given poor customer service by the Business Manager, Jamie, at the ***, *** branch and never received a response from the Market Manager after numerous calls back and messages left following an interaction with the customer service department If this is how Fifth Third treats its customers after telling me that no business can survive without its customers, I am seriously considering a new financial institution.I feel my request was reasonable, especially considering that even customer care stated this issue occurred through no fault of my own

*** *** *** *** *** *** *** ** *** Date: October 26, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding the force
placed insurance on your installment loanWe appreciate the time you have taken to express your concerns regarding this matter, and we sympathize with the difficulties you have experienced. Please find enclosed copies of your loan closing documents stating your requirement to provide proof of insurance to the BankFailure to provide proof of insurance forces the Bank to purchase insurance on the collateralAccording to Item two (2) section d, which states: You agree to have physical damage insurance covering loss of or damage to the vehicle for the term of this contract? The insurance must cover our interest in the vehicleIf you do not have this insurance, we may, if we choose, buy physical damage insuranceIf we decide to buy physical damage insurance, we may either buy insurance that covers your interest and our interest in the vehicle, or buy insurance that covers only our interestIf we buy either type of insurance, we will tell you which type and charge you must payThe charge will be the cost of the insurance and a finance charge at the Annual Percentage Rate shown on the front of this contract. Our records indicated that the Bank did not receive the insurance policy renewal on your *** *** ***The Bank notified you three (3) times requesting proof of insuranceI have enclosed all three (3) letters for your convenience and reviewIt should be noted the Bank provided you five (5) options on how to update your insurance information with the Bank. On July 11, 2016, the Bank had not received proof of your insurance and per the terms of your contract the Bank purchased an insurance policy with a $1,premiumYour installment loan payment was increased from $to $The increase in your payment was to pay for the force placed insurance. In your complaint you stated that you had sent proof of insurance to the BankOur records indicate that the Bank did not receive your proof of insurance until October 17, Please note after receiving the proof of insurance, the Bank has waived the full premium and cancelled the force placed insurance policy. Your monthly installment loan payment is due on the first of every monthThere is a ten (10) day grace period on your loanThe grace period does not change your due date; however, the grace period allows your installment loan payment to be made within ten (10) days of your due date without being charged a late feeI have enclosed a copy of your payment history for your records. The Bank received and processed your last installment loan payment on September 30, This payment satisfied your payment due on October 1, Our research confirmed that late charges assessed to your installment loan have been removed from the account as part of the cancellation processWe have also confirmed there was no negative information provided to the credit reporting agencies. Please use this letter as verification that your next payment of $is due on November 1, 2016. If you would like to contact the credit reporting agencies directly, their contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosures: Proof of Insurance Letters, Loan Documents, Payment history

*** *** *** *** *** *** *** *** *** Date: May 26, Account: *** Re: Platinum Credit Card Dear *** ***: We received a copy of the complaint you filed with the Revdex.com concerning your Platinum Credit Card
We appreciate the time you have taken to document your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers' satisfactionAs you indicated, the address in your complaint does not match the address we have on fileIt should also be noted that as the customer, you are responsible for ensuring that the Bank has the most up-to-date contact information for youAccording to our security protocols, I cannot update your mailing address based upon your complaintI encourage you to call customer service to make sure your address is properly updatedThey can be reached at ###-###-####, Monday through Friday, a.mto p.m., ET, and Saturday 8:a.mto p.m., ETOn December 9, 2014, per your request, a payoff quote was provided for the Platinum Credit Card account ending in *** in the amount of $15,Please note a payoff quote for a credit card is only valid through the current statement due date, which was December 9, We completed our review of the history of the account: On December 9, 2014, the minimum payment due in the amount of $was not received, and the account was assessed a $late fee.On December 12, 2014, the account was assessed the monthly interest charges for the balance of current purchases in the amount of $140.94.On December 15, 2014, we received your payment in the amount of $15,528.23, leaving a remaining balance of $165.94.On February 9, 2015, the minimum payment due in the amount of $was not received, and the account was assessed a $late fee.On February 12, 2015, the account was assessed the monthly interest charges for the balance of current purchases in the amount of $1.56.On March 9, 2015, the minimum payment due in the amount of $was not received, and the account was assessed a $late fee.On March 12, 2015, the account was assessed the monthly interest charges for the balance of current purchases in the amount of $1.89.On *** 9, 2015, the minimum payment due in the amount of $was not received, and the account was assessed a $late fee.On *** 10, 2015, the account was assessed the monthly interest charges for the balance of current purchases in the amount of $2.20.On May 9, 2015, the minimum payment due in the amount of $was not received, and the account was assessed a $late fee.On May 12, 2015, the account was assessed the monthly interest charges for the balance of current purchases in the amount of $2.50.On May 20, 2015, we received a payment from you in the amount of $165.94.I have enclosed the account statements and past due notices that were mailed to the address on file for your records and reviewOn May 20, 2015, we waived $in interest charges and $in late fees, leaving the credit card account balance at zeroI hope this letter meets your satisfaction and resolves your need.Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,*** ***Consumer Resolution Specialist Office of the PresidentPc: Revdex.comEnclosures (11): Statements, Past-Due Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint.
Fifth Third bank's dispute
department has not followed the *** and *** *** guidelines I have pointed
this out numerous times to Fifth Third and in my complaint and its
has not been acknowledgedFifth
Third keeps stating that the merchant supplied supporting
documentation which is not accurate and could be verified with the courts
That aside the merchant did not
abide by *** AND *** GUIDLINES INFORMING THE CUSTOMER OF
THE RETURN, CANCELATION REFUND POLICY ON THERE WEBSITE WHERE I PAID
This alone is grounds for Fifth
Third to honor my dispute because the merchant has not complied with these
guidelines but Fifth Third has not acted on this
The merchant also in the
documentation they provided clearly states that they withdrew from representing
me so why should they be paid when they did not provide me complete
service
Fifth Third has made many mistakes
in handling my dispute and they refuse to right there wrongs, I should not be
liable to pay the disputed amount of $Fifth Third represents that they
extended the
promo to pay the card this is not fair or acceptable there should
be a charge back to the merchant in the full amount for many reasons
Regards,
*** ***

*** *** *** *** *** *** *** ** *** Date: December 24, 2015 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.com (Revdex.com),
concerning the lien on your vehicleWe appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive teams as part of our ongoing commitment to improving our customers’ satisfaction. On July 28, 2015, Fifth Third Bank released your title and signed off on the front of the titleIn order to have our lien completely removed from the signed off title with the state of ***, you would need to bring the released title to the *** Department of Motor VehiclesAt that time, the *** Department of Motor Vehicles would have completely removed the lien in their systems. Our research determined a lien release was mailed to you on December 22, If you do not receive the lien release letter in the mail, please contact me at the phone numbers belowI will be happy to assist and reissue a lien release letterUpon receiving the lien release letter, you will need to take the document to the *** Department of Motor Vehicles. Thank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com

*** *** *** ** *** *** *** ** *** Date: August 28, 2017 Account: *** Regarding Your Checking Account Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking account
We appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I confirmed that you have filed three (3) disputes with the Bank regarding transactions on your checking accountCase number *** was filed on June 19, 2017, for a $debit card transaction at *** *** on June 14, 2017, and a $debit card transaction at *** *** on June 2, You received temporary credits totaling $on June 21, The dispute was denied on August 17, We confirmed that your debit card has a ***, ***, and *** (***) chip, and that the chip-enabled debit card was swiped in person using a chip-enabled card readerA copy of the denial letter is enclosedAs a result, the temporary credits totaling $were removed from your checking account on August 17, 2017. Our records reflect that you have now stated that the debit card ending in *** was stolen, and that is why the *** *** transactions were fraudThere were many transactions processed using the debit card ending in *** after the *** *** transactions. However, no other debit card transactions were disputedAdditionally, the signatures on file for your accounts appear to match the signatures on the *** *** documentation. The dispute denial is finalEnclosed is a copy of the denial letter that was sent to you. Dispute case number *** was filed on June 27, 2017, for the $Automated Clearing House (ACH) transaction to *** on June 26, You explained that you cancelled this transaction on June 27, Because you did not cancel with the merchant until after the transaction had already processed, we were unable to process this disputeYou re-filed the dispute on July 3, 2017, stating that the *** transaction was fraudulentDispute case number *** was opened that day and the dispute was approvedYou received a $final credit for this dispute on July 5, Enclosed is a copy of the approval letter we sent to you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Merchant Documentation, Denial Letter, Approval Letter