PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I do not agree with the bank's decision to not accept the insurance's payment as payment to the loan but yet it does accept it as payment to reduce the loan amountIt is a contradiction in itself and a practice performed to charge customer's late feesThis is a practice for Fifth Third Bank to make itself more profitableYour first class service is a first class jokeYou should look at world class companies such as the Ritz Carlton so that you can truly see what first class service is, they are ladies and gentlemen's serving ladies and gentlemenWhereas all your company has shown is a lack of reasoning with your customer to come to a win-win solution and caused distress to your customer, not only to mention ruining my credit due to business practices that clearly go against the contract established between the bank and consumerIt is just for you to have supervisors as the one that I got and treated me the way she treated me as she is only modeling the poor service the company she works for displays obviously not only to their external customers but internal customers as wellI still expect you to correct the incorrect reporting of the payment as late as your company received payment in the month of October in excess of the monthly amountIt is the right thing to do, if you had any integrity this is what you would do
Regards,
*** ***

*** ** *** *** *** *** *** *** ** *** Date: November 6, 2015 Accounts: *** Regarding Your Platinum Credit Card Dear *** ** ***: We received a copy of your additional complaint filed with the Revdex.com, regarding your Platinum Credit CardWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on October 28, Our position on this matter has not changed. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I would like to add my aunt *** ***, my mother's power of attorney, notified the Bank with a death certificate right away which Fifth Third rejectedSecondly, the Bank employee lied to us and said he would take off fees, but looking at the balance of the account, he gave us the exact amount that should have been in the account and it was not overdrawn to begin with Documents will be provided upon requestAnd, the check was paid to my aunt *** *** who was POA, however, the court documents have listed me as the beneficiary of my mother's property However, I have no problem turning it over to my aunt *** ***, but it has been taken out of her account and I believe Fifth Third reacted irresponsibility, and illegallyAll documents have been provided to Fifth Third Bank in this matter

1- They stated However, I cannot inform you of specific internal corrective actions that may be takenAlso they mentioned :We appreciate your patience while we researched this matterWhich statement is correct since there is a conflict between them.2- All dates on the letters sent to credit bureaus are incorrect. 3- I asked for a financial settlement and I didn't get any response back

Please see attached and belowThank you, Sarah StarkeyOffice of the President *** *** *** *** ***t *** *** ** *** Date: May 2, 2018 Account: *** Regarding Your Recent Experience Dear *** ***: We received a copy of
the complaint you recently filed with the Revdex.com (Revdex.com) regarding the payment you recently attempted to schedulePlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. At Fifth Third Bank we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet these expectationsI was pleased to confirm when we spoke on April 24, 2018, that you have updated the payment amount that is scheduled to be paidIn the interest of customer service we have waived the additional late fee that was received on this card in the amount of $I hope this meets with your satisfactionAs a reminder, if you would like to enroll in Auto BillPayer at a later date via the enrollment form we discussed, please reach out to me with the information belowI would be happy to provide this document. Please know your suggestions regarding improvements to the Bank’s online banking experience, as well as product suggestion are valuedFeedback of this manner is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

Good morning ***, We received the customer’s additional rejection of the complaintFifth Third Bank has no additional information to provide and we will not be submitting an additional responseWe stand by what has already been provided. Thank you, Shawna H.Customer Care Team Specialist IIFifth Third Bank | Office of the PresidentKingsley Dr.MD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### | Fax: ###-###-####

*** *** *** *** *** *** ** *** Date: December 22, 2015 Account: *** Regarding Your Totally Free Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com concerning your
Totally Free Checking account.We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Totally Free Checking account ending in ***Our records indicate that the account was openedon August 8, 2003, and the account was closed on April 22, It should be noted that on April 21, 2005, the negative account balance was charged off in the amount of $547.35. Regarding your request for account documentation, we are required by law to keep Bank records dating back seven (7) years.Unfortunately, your request dates back prior to that seven-year periodI am sorry for any frustration this may cause you. If you have documentation regarding the allegations that requires additional review, please forward it to the following address:Fifth Third Bank Office of the President Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####However, at this time, we are unable to accommodate your request for any compensation regarding the matter. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com

March 29, 2018*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re: Your reference: *** *** - Case No***Dear Ms***:We are in receipt of your letter dated March 26, 2018, regarding the informal complaint filed by *** ***.According to our records, Mr*** first contacted Armstrong about speed issues on December 12, During the conversation, Armstrong requested that Mr*** run a speed test, however, Mr*** ended the call before the speed test was conductedMr*** contacted Armstrong again on February 7, 2018, and Armstrong dispatched a technician to his residence the next day and resolved his issueArmstrong reached out to Mr*** on March 20, where he confirmed that there have been no additional issues since February Armstrong applied a one-month credit of $to Mr***’s account and feels that this is a sufficient amount.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

*** *** *** *** *** *** ** *** Date: February 6, 2017 Regarding Your Stolen Checks Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) and *** *** *** *** (***)
regarding your utility checks that were stolen and processed with Fifth Third BankWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. I appreciate the time you have taken to speak with me over the phone regarding this matterAs we discussed, you advised that a $check you wrote to “**P” and a $check you wrote to “*** ** *** ***” were stolen from the mail, and processed with Fifth Third Bank by someone who was not a payee on either of the checksYour bank returned the checks as unpaid. I attempted to contact you regarding this matter on January 26, I am sorry that I was unable to reach youAs advised in the voicemail I left for you that day, Fifth Third Bank is not attempting to collect money from you for the checks listed aboveA third-party company called *** that processes check verifications verified that the stolen checks were good, and guaranteed the funds when they were processed with Fifth Third BankWhen the checks were returned as unpaid by your bank, *** lost the funds from the checksAs a result, *** has been contacting you to collect the funds because the checks were written by you from your bank account*** was not aware that fraud had occurred. Please be assured that Fifth Third Bank did not contact *** to collect the check funds from you on our behalf, nor did we provide your information to ***You are not a customer of Fifth Third Bank; therefore, we do not have your personal information on fileWe have also not reported any information pertaining to you or your checks to the credit reporting agencies, ***, or *** *** ***. We have reached out to *** to notify them of the fraud that occurred with the checks*** advised that you need to complete a fraud affidavitOnce the fraud affidavit is received, *** will clear you from their systems and stop attempting to collect funds for the returned checksYou can contact *** by phone at ###-###-####You will need to ask for an affidavit and explain that your checks were stolen and processed by an unauthorized party fraudulently*** will then be able to begin their fraud dispute processAlternatively, you can go to their website at ***You can obtain a blank affidavit to fill out from their website. You mentioned fees for the returned checksFifth Third Bank has not charged any fees to youIf *** charged a fee for the returned checks, you may wish to mention that when you complete the fraud affidavit, as they may be able to reimburse the fees as part of the fraud processIf the fees were charged by your bank, you may wish to dispute the checks with your bank due to the fraud that occurred. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the businesses's response to my complaint, ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ** *** *** *** *** *** *** ** *** Date: September 8, 2017 Account: *** Regarding Your Safe Deposit Box Dear *** ** ***: We received a copy of your follcomplaint submitted to the Revdex.com (Revdex.com) concerning your Safe Deposit BoxFifth Third Bank takes your continued feedback seriously, and I appreciate the additional time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration this matter has caused youAs I stated in the voicemail I left you on August 31, 2017, neither our records or the credit bureau soft pulls that have been done reflect a balance that is owed on this Safe Deposit Box accountI would be happy to research this matter further, but would need to be provided a copy of the relevant portion of your credit report that contains the allegedly inaccurate information to do soPlease forward this document to the following address: Fifth Third Bank Office of the President Attn: Sarah SKingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####. *** ***, I appreciate the continued opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President PC: Revdex.com

Good Afternoon,The last response letter that I uploaded on the Revdex.com website actually included all of our previous response letters to *** ***This matter was already escalated to MsFas *** *** requests in the correspondence below, and MsFalso indicated that we stood by our previous responseEverything she has mentioned has been addressed in our previous response letter(s)There is nothing more to add at this time.Thanks,Brandy W.Executive Support SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH

*** *** *** ** *** ** *** *** ** *** Date: April 19, 2017 Account: *** Regarding Your Vehicle Installment Loan Dear *** ***: We received a copy of the letter you sent to the Revdex.com concerning your vehicle installment
loanWe appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On March 28, 2017, our Insurance Service Center sent the letter you received explaining that we were notified that your *** insurance policy was no longer in forceThe letter requested that either you or your insurance agent send us evidence of your current insurance with the following information: ** Comprehensive and Collision Coverage or Physical Damage Coverage ** Fifth Third Bank listed as the Loss Payee on the policy The letter you received explained that the requested information could be faxed or uploaded to our Insurance Service Center’s website at insuranceservicecenter.com. On April 3, 2017, we received evidence of insurance from your current insurance providerDuring our telephone conversation on April 12, 2017, I explained that the Bank would not be force placing an insurance policy since we received the required evidence of insuranceDuring our telephone conversation, you explained that you attempted to upload the requested insurance information to the Insurance Service Center’s website but received an error message stating that the account could not be foundI confirmed that there is an issue with the Insurance Service Center websiteAlthough we do not know when the issue will be fixed, please be assured that we are taking the necessary actions to resolve the issue. Please accept my sincere apologies for the difficulties you experienced when you previously tried to speak with someone in our Insurance Service CenterOur Insurance Service Center works directly with insurance providers to ensure that we have all of the required documentation from them to pay the insurance premium dueWe were unable to determine why you could not reach someone at the phone number listed on the letter dated March 28, 2017. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I submitted clear evidence which states I would get a $bonus, you can sit here and say I wasn't sent it in the mail but that has nothing to do with when I called in and spoke with the rep about the ongoing deal in which I qualified forSorry but you can't go back on your word after you tell a customer they will be receiving somethingI will be calling you guys today to speak with the person in your president's office
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12120474, and have determined that this does not resolve my complaint Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The claim that they did not receive my October 26,payment until December 21, is incorrectMy husband mailed a money order for the amount of $via the United States Postal Service around 11/05/The serial number for said money order is ***When queried, the USPS stated that the money order had been delivered, but not cashed on November 10, A few weeks later, when queried again, the USPS said the order had been cashedWe have now submitted a Inquiry to have an investigation completed on their end, but the word so far is that Fifth Third received that money
In addition, this has happened before where this business received my payment, processed it, but then lost it for weeks; all the while continuing to harass me with rude phone calls about me needing to submit my payment
It is NOT my job as the customer to do their job for them in locating payments they lose, but apparently this (my credit score being tanked) is what happens if I don't do so
I would like this business to have their Revdex.com rating deductedAfter reviewing their comments, I'm quite concerned that this business still has the rating they doPeople need to be warned before entering into any sort of agreement with these people
V/R,
*** ***

Hi ***, April was able to speak to the customer todayThis is a dispute with *** *** ***April discussed the matter with the customer and informed her that there is no additional information that can be provided regarding this matter, from the Bank. The customer will be going in to the banking center tomorrow to get printouts of the check images, the April 22, 2016, letter, and the statement to present to *** *** *** in an attempt to clear up her account with them. The customer informed April that she will also be contacting the Revdex.com tomorrow to let them know that the matter with the Bank has been resolved. Thanks, Tonya P.| Fifth Third Bank Senior Regulatory Resolution Manager, AVP| Office of the President

The bank is stating I ordered the checks which I did not, so I would like to hear the recorded call myselfThe bank has not offered any compensation for this distressing matterThe sturdiness of the bank and it's banking principals is now in deep question for me at this point