PROCORPSA

April 21, 2017*** *** Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: *** *** - Case No***Dear Ms***:We are in receipt of your letter dated April 10, 2017, regarding the informal complaint filed by *** ***We have had the
opportunity to investigate this Complaint and offer the following information.Armstrong is committed to providing customers with quality service at the lowest possible cost, while continuing to invest in technologies which offer the best choices for Internet, Television and Telephone serviceWe periodically must make adjustments to our prices due to increases in programming and other business costs.According to our records, Mr*** signed up for Internet service in April under a six-month promotional rateAfter the promotional rate expired, his rate increased to the regular pricing of the serviceMr*** then downgraded his service, saving him $per monthIn February 2017, Armstrong adjusted our rates, and Mr***’s bill increased by $per monthMr*** contacted Armstrong in April to discuss the rate increaseAs a one-time courtesy, Armstrong credited Mr***’s account for $13.00, which equates to the rate adjustment amount plus the late fee assessed to his account.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional questions or concernsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

*** ** *** *** *** *** ** *** ** *** Date: November 23, 2016 Account: *** ***Regarding Your International Wire Transfer Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding the international wire transfer you sent from your checking account at the *** *** Banking CenterWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with the international wire transfer of $2,that was sent from your checking account ending in *** on October 26, Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. As we discussed during our telephone conversation on November 22, 2016, *** *** *** confirmed that they received the wire transfer on October 28, The transfer was converted to the local currency in the amount of ***, which was less any charges assessed by *** *** ***The reference number for the transaction was ***You also confirmed during our telephone conversation that your business partner stated that he received the fundsI am sorry for the length of time it took to resolve this matter. It was certainly not our intention to cause you any hardship. Thank you for your patience while we conducted our researchIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

*** *** *** *** *** *** *** ** *** Date: August 4, 2017 Account: *** Regarding Your Mortgage Loan Dear *** ***: We received your email sent to our Board of Directors as well as your complaints filed with the RevDex.com, the
*** *** *** *** and the *** *** *** regarding your mortgage loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments concerning the lack of follow up from our Loss Mitigation Department are concerning to usPlease be assured that we take matters like this very seriously, and I have passed along your concerns to the appropriate personnel to review and addressOn behalf of the Bank, I apologize for any inconvenience this issue may have caused you. Thank you for taking the time to speak with me via the telephone regarding your concerns with your mortgage loanAs we most recently discussed, we have submitted updates to the credit reporting agencies to remove the delinquencies that were reported for your mortgage loan in November 2016, December 2016, and January Please allow up to ninety (90) days for the credit bureau agencies to update their reportingDue to the nature of your concerns, I have included some additional information below to help you better understand what occurred with your mortgage loan. On September 26, 2016, we received your telephone call to the Bank inquiring about any options we may have for you as your husband was currently unemployedThat day, we sent you an application for a Home Affordable Modification Program (HAMP)On October 4, 2016, we received your applicationOn October 11, 2016, your application was reviewed for eligibility under the federal Home Affordable Refinance Program (HARP), and a letter was sent to youFor your reference, I have enclosed a copy of this letterAs indicated in the letter, the Bank was to review your loan for eligibility, prior to reviewing your loan for HAMPIf we found that you were eligible for a HARP, your application for HAMP was to be closed, and one of the members of our Retail Direct Sales team would contact you. When you and I spoke via telephone, you indicated that you had no knowledge of this letter, and did not speak with anyone about HARPSince we moved forward with reviewing your loan for HAMP, I reached out to our Retail Direct Sales team to inquire about the HARP eligibility requirements in October 2016. After a careful review, it was indicated that the only thing we could find that would have prevented your loan from qualifying for HARP were the credit bureau delinquencies from the end of and beginning of 2017; however, I pointed out that the credit bureau delinquencies would not have been reported at the time your loan was reviewedTherefore, it was concluded that your loan should have qualified for HARP, and we have removed the delinquencies that were reported as referenced abovePlease be assured that I have also contacted the relevant parties to ensure that our process for HARP review is addressed appropriatelyWe apologize for any difficulty or concern this may have caused you. As indicated in your correspondence, your HAMP application was denied for all retention options on November 10, On January 9, 2017, we received your second (2nd) application for HAMPThis application was also reviewed and found that we could not approve you for any retention opportunities. Another thing that you mentioned during one (1) of our telephone conversations was the *** *** *** program, and payments that were made to your mortgage loan by *** *** *** in You also requested a copy of the check that *** *** *** sent to the Bank to satisfy your payments from July 2013, through December I was able to confirm that you applied for assistance with *** *** *** in July 2013; however, you were not approved for assistance from *** *** *** until December 2013. Upon approval, *** *** *** sent us an electronic payment to satisfy the six (6) monthly payments. As we received this payment electronically, there is no check to provide you with as you have requested. In addition, you mentioned that your mortgage loan is an adjustable rate mortgage, and that only interest was being paid from each of your monthly paymentsIn reviewing your original note for your mortgage, we can confirm that your first (1st) principal and interest payment due date is to be May 1, In addition, I have also noted that principal payments have been made to your loan, as the originating principal balance of the loan was $233,and your current principal balance is $230,For your reference, I have enclosed a copy of your note. Lastly, as per our most recent telephone conversation, I have been in contact with our Retail Direct Sales team about moving forward with a HARP refinance with the BankAs I understand, you have also been in contact with *** Loans regarding a HARP refinance but you will keep your options openOn August 3, 2017, our Retail Direct Sales Department was able to obtain the needed approval from Freddie Mac to proceed with a HARP refinanceIn order to proceed with this process, please contact Sam R., Direct Channel Loan Originator directly at ###-###-####He would be happy to assist you further. If you would like to contact the credit bureaus directly, their contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### We strive to provide professional and accurate service to our customers, and again I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Brandy W.Office of the President Pc: Board of Directors Revdex.com *** *** *** *** *** *** *** Enclosures: Letter, Note

*** ** *** *** *** *** *** *** ** *** Date: November 21, 2016 Account: *** Regarding Your Mortgage Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
mortgage loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Per our conversation, payments to your mortgage loan from an external bank account made via our website must be initiated before p.m., ET, on a business day for the payment to process the same dayPayments made after p.m., ET, on a business day, including payments made on weekends or Federal holidays, are not processed until the following business dayPlease be advised that the p.m., ET, cut-off time is listed on our website on the same page where you schedule the payment. You initiated a payment to your mortgage loan on August 16, 2016, for $2,at approximately 10:p.m., ETPlease note that the grace period for your mortgage loan is fifteen (15) daysThe payment would have needed to be received by August 15, 2016, to avoid the late payment feeBecause the payment was initiated a day after the grace period ended and after the p.m., ET, cut-off time, the payment was applied as of August 17, and a $late fee was appliedThe Bank waived $of the late fee on August 29, 2016, as a courtesyPlease be assured that we have waived the remaining $late payment fee owed. Per your conversation on November 16, 2016, the $has been applied toward the principal balance of your loan. During our conversation, I advised that the cut-off time for scheduling Automated Clearing House (ACH) payments to your mortgage is listed in our Digital Services User Agreement. However, this is not the caseThe cut-off time for this type of payment is not listed in our terms and conditions, but it is listed on our website at the time the payment is being scheduled. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

ok can you close my conplaint I got some one that told me right info if can close it I love it thansk *** *** *** the one that for fifth third bank can you close it thansk

*** ** *** *** *** *** *** ** *** Date: June 16, 2017 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking
accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. Per our Deposit Account Rules and Regulations provided to you during account opening, on the day of your deposit, a combined $from all deposited checks is available immediatelyThe remaining funds will be made available on the next business dayCash deposited into an account is immediately availableFor deposits made on Saturday, Sunday or a Federal Holiday, the day of your deposit is the next business dayA business day is defined as Monday through Friday, excluding Federal Holidays. Deposits received after certain cut-off times may be credited as of the next business day. In some instances, we reserve the right to place a hold for a longer period of time on a depositThe full amount of the deposit will not become available until the hold has endedAvailability of the funds will generally be no later than the seventh (7th) business day after the day of your deposit. On June 9, 2017, you deposited a non-Fifth Third Bank check in the amount of $1,via Mobile DepositA hold was placed on this deposit due to the repeated overdrafts that have occurred on your checking accountIn the six (6) months prior to your deposit, your account had become overdrawn on eight (8) occasionsBecause the deposit was not made in person, we could not issue a hold notice to you at the time of depositWe mailed the hold notice to you that day on June 9, 2017, a copy of which is enclosed for your reviewFor additional information regarding our Funds Availability Policy, please refer to page eighteen (18), nineteen (19), and twenty (20) of the enclosed account Rules and Regulations. We reviewed your account and determined you have a regular direct deposit from the company that issued the check to youAs a result, we made the decision to remove the hold on your deposit on June 12, I attempted to contact you on June 12, 2017, and June 13, 2017, using the phone number you provided to the Revdex.com to advise that the hold was removedI am sorry that I was unable to reach youI confirmed that the account did not become negative or have any payments returned as unpaid due to the hold that was on the account. Please be advised that future check deposits to the account could be placed on hold due to the repeated overdrafts on the accountI cannot guarantee that a future hold will be removedWhen the account reaches a point where there have been less than six (6) overdraft occurrences in the previous six (6) months, and the account has not been overdrawn $5,or more on two (2) or more banking days in the previous six (6) months, then check deposits can no longer be placed on hold for repeated overdrafts. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosures: Hold Notice, Rules and Regulations

*** *** *** *** *** *** ** *** Date: November 9, 2016 Account: *** Regarding Your Real Life Rewards *** Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your Real Life Rewards
*** accountWe appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matterI am very sorry for the continued difficulties you experienced surrounding your dispute for the $6,000.00 charge from *** *** *** ***I understand per your complaint and from your dispute that the signed billing receipt you have from *** *** *** *** shows you owed a remaining balance of $5,111.88. However, they charged $6,to the credit card account. You received provisional credit totaling $for the difference between what you were charged and what your receipt showed was owedI discussed this matter with the Bank’s management in charge of our Dispute Resolution DepartmentThe review determined that you should have received a final credit for the $888.12. Please be assured that we are in the process of crediting the $back to your credit card accountThe $is a final credit for your dispute. Please be assured that the details of your complaint as well as the dispute were forwarded and reviewed thoroughly by the Dispute Resolution Department’s highest level of managementWe appreciate that you contacted us to provide the information so that we could review the matter and provide the needed creditWe strive to provide accurate and best in class customer service, and I regret that was not your experienceYour feedback helps us to identify problems so that we can work to improve our services and offer our customers a better banking experience. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

Hello: We received this 2nd request today regarding the above Revdex.com ID case ***. We were contacted by the customer stating she had withdrawn the complaint, she had received credit for the overdraft fees and was satisfied with the resolution. We closed this complaint out
today without a letter, per the customer’s request. If the complaint is still on file, we can provide you a copy of our research memo, but we are not submitting a written response to the customer. Please let me know. Happy New Year! Pat S.Customer Care Team ManagerFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***

** *** *** *** *** ** *** ** *** *** ** *** Date: April 28, 2017 Account: *** Regarding Your Checking Account Dear ** *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your Fifth Third
Bank checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Per Federal Regulations, savings accounts are limited to six (6) preauthorized or automatic withdrawals/transfers per month including but not limited to the following: Automatic transfers from your savings account to cover an overdraft Internet Banking transfers of funds or bill payments from your savings account to third (3rd) parties or to other deposit accounts at Fifth Third Bank Preauthorized Automated Clearing House (ACH) or electronic transfers Fifth Third Bank Telephone Banking or any money management payment from your savings account Point-of-sale transactions with a debit card Checks or drafts payable to third (3rd) parties In the event your savings account exceeds six (6) withdrawals or transfers in a month, we will send a notice to you after the first (1st) and second (2nd) month of excessive withdrawals or transfersAfter three (3) instances in a twelve (12) month period of exceeding the allowable number of withdrawals or transfers, your savings account may be closed and funds placed into a checking account, or you may be offered other options to eliminate further excessive transfers, including but not limited to, removal of the savings account’s transfer and draft capabilitiesI have enclosed a copy of our Rules and Regulations. Please refer to page twenty-one (21) regarding savings account transaction policies. During the month of November 2016, you made eight (8) online transfers from your savings account ending in *** to your checking account ending in *** and purchased one (1) cashier’s checkSince this exceeded the number of allowable withdrawals or transfers in a month, we sent a notice to you on November 30, 2016, informing you that you had exceeded the number of allowable transactions as required by Federal RegulationsDuring December 2016, you made eleven (11) online transfers from your savings account to your checking accountSince this exceeded the number of allowable transfers in a month, we sent a notice to you on December 30, 2016, informing you that you had exceeded the number of allowable transactions as required by Federal RegulationsDuring January 2017, you made eight (8) online transfers from your savings account to your checking accountThis was the third (3rd) month in a twelve (12) month period that your savings account exceeded the number of allowable transactionsTherefore, on January 31, 2017, we sent a notice to you informing you that you had exceeded the number of allowable transactions and that after thirty (30) days your savings account would be automatically converted to a non-interest bearing checking account and would be subject to a $25.00 monthly service feeOn March 6, 2017, we converted your savings account to a checking accountI have enclosed copies of the notices we sent to you as well as your monthly statements detailing the transactions on your accountOn April 13, 2017, you withdrew the remaining funds in your account and closed the account with a zero ($0.00) balance. It was certainly not our intention to cause you any hardshipDuring our research we found that while the letter we sent to you on January 31, 2017, indicated that the service charge would be $25.00, a service charge of $was assessed to your accountDue to this error, we have enclosed a check in the amount of $to reimburse you for the difference. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Notices, Statements, Check

*** ** *** *** ***Lake
Butler FL 32054Date: July 16,
Account: ***Regarding Your
Credit CardDear *** ** ***:We received a copy of the complaint you filed
with the Revdex.com, regarding your credit card accountWe
appreciate the time you have taken to
express your thoughts and concerns
regarding this matterWe strive to provide professional and accurate service
to all of our customers, and I am sorry for your unsatisfactory experience
during your previous attempts to resolve this matter.We have reviewed the account information you
provided in your letterYour credit card was issued through our Agent Bank
program; however, Fifth Third Bank issued the card and services the account
Your account was opened on October 20, 2007, and is currently paid in full and
closed with a zero balanceAn overpayment refund check in the amount of
$was sent to you via *** next day air on July 14, For your
reference, the tracking number for this shipment is ***We are
showing that this package was delivered on July 15, at 3:26PM.*** ***, we were able to verify that requests
were submitted by you on both May 25, 2015, and June 25, 2015, for a check to
be mailed to you for the amount you overpaid on your credit cardIn both
cases, the requests were rejected before the checks were processedThis
appears to have been the result of a system or accounting error on our end and
we take full responsibility for itYour feedback has helped us to identify a
problem and to improve the level of service we provide to our customersPlease
note that I have shared the information you brought to our attention with the
Vice President of the department that handles the Agent Bankcards as part of
our ongoing commitment to improving our operationsOn behalf of the Bank,
please accept my sincere apologies for any inconvenience this matter may have
caused you.We appreciate your patience while we researched
this matter and apologize for any difficulties or concern you may have
experiencedYou were a valued customer and we hope that you will consider us
to serve your future financial needsIf I could be of further assistance to
you, please call me at ###-###-####, or toll free at ###-###-####, Monday
through Friday, a.mto p.m., ET.Sincerely,Jennifer COffice of the PresidentPc: RevDex.com

*** ** *** *** *** *** *** *** *** ** *** Date: March 26, 2018 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment
loanWe appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your installment loanIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in ***Please be assured that on March 19, 2018, a new coupon book was ordered and mailed to the address on fileIf you do not receive it within fifteen (15) days, please contact me at the telephone number belowIn addition, I have confirmed that some of the co-signer’s information was missing in our system, which prevented us from assisting her by telephoneI have updated this information to ensure that we are able to assist her with future requestsWe regret any difficulty this omission may have caused. Thank you for your patience while we researched this matter for youWe truly value your business, and we look forward to continuing our banking relationship with youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

*** ***
*** *** ***
*** *** ** ***Date: August 19, 2106Account: ***Regarding Your Mortgage Loan AccountDear *** ***:We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your mortgage loan accountWe appreciate the time you
have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter.On behalf of the Bank, please accept my sincerest apologies for the frustration, difficulties, and inconvenience you experienced regarding your Fifth Third Bank mortgage loanI certainly understand the frustration and disappointment you have felt because the Bank did not make the annual payment for your homeowner’s insurance, and the subsequent difficulty you experienced while attempting to resolve the problemDue to the homeowner’s insurance having not been paid, you received an $check for an escrow surplus during your most recent escrow analysis in July However, you had the surplus because your insurance was not paid. When it was determined that the surplus was caused because the insurance was not paid, you contacted the Bank and requested that we stop payment on the surplus check and apply it back to your escrow accountHowever, you were advised that was not possiblePer our conversation, we do have the ability to complete a request such as thisI was able to review your phone conversation with Jasmine and Erin on July 13, I confirmed that both employees advised you we could not stop payment on the check, and that you would need to send it back to the BankI also confirmed that Erin then advised she could stop payment on the check, but could not direct where the funds should goPlease be assured that I have forwarded this information regarding the incorrect information you received to the relevant Bank personnel.I also understand that you spoke to a Bank representative named Logan, who placed you on hold for twenty (20) minutes and then transferred you to our Insurance Department before you could advise him not toUnfortunately, I was unable to locate a recorded phone call with LoganHowever, I have forwarded these details to the appropriate managementPlease know that customer service is very important to us, and we take this situation very seriouslyPlease also know that the Bank’s senior and executive management review a report of all complaints received in the Office of the President on a monthly basis.After making the insurance payment on July 12, 2016, we completed a new escrow analysisPer the new analysis, there was a $escrow shortageThis amount included the $check we sent to you for the escrow surplus that previously showed due to your insurance not being paidPer our conversation on July 27, 2016, I confirmed that we received your $payment for the escrow shortageThe funds were processed on August 2, 2016, and were applied directly to your escrow accountOn August 4, 2016, we reapplied the previous payment of $1,that was placed into an unapplied stateThe funds were applied to the account for the August 1, 2016, monthly mortgage paymentThe payment was backdated to July 15, 2016, which is the date that the $1,was originally receivedAs a result, there is no late fee for the July payment and the account will not be listed as delinquent on your credit report for that monthAs of August 16, 2016, your mortgage loan is currentThe next $1,payment is due on September 1, Enclosed is the August 2016 mortgage statement that confirms this information.I have reached out to our Escrow Department to determine why your homeowner’s insurance was not paidWe confirmed that it was not paid due to employee errorWe confirmed that we received the information for your insurance renewal however the employee failed to submit the payment to be paidWhile we maintain quality control processes not all errors can be identifiedPlease be assured that the employee error has been addressed.We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Shawna T.Office of the PresidentPc: Revdex.comEnclosure: Escrow Analyses (2), Mortgage Statement

*** ** *** *** *** *** *** *** ** *** Date: October 6, 2016 Regarding Your ATM Card Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.comWe appreciate the time you have taken to document your
thoughts and concerns regarding this matterWe strive to provide quality service to all of our customers and I am sorry for your unsatisfactory experience during your previous attempt to resolve this matter. If a non-Fifth Third Bank Automated Teller Machine (ATM) or debit card is retained by our ATM, we are unable to retrieve the card and return itOnce the card is removed from the machine, it is shredded by Bank personnelThis policy is in place to protect customers and the Bank from possibly returning a card to someone that is not the rightful ownerI understand your concerns that you had proper identification; however, we are not able to verify your identity with Bank recordsIf you have not already done so, please contact the appropriate agency to request a replacement card. It was not our intention to cause you any hardship or frustrationIn order to provide a more positive resolution to this matter for you, please find enclosed a check to reimburse you for the $fee to obtain a replacement card. Please be assured that Fifth Third Bank takes your feedback seriously and I appreciate this opportunity to respond to your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Enclosure: Check

*** *** *** *** *** *** *** ** *** Date: March 28, 2018 Account: *** Account: *** Account: *** Account: *** Account: *** Account: *** Regarding Your Secured MasterCard Account Dear
*** ***: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding the credit bureau reporting of your Secured MasterCard accountPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. We have researched your statements surrounding the inaccurate reporting of your Secured MasterCard account and have determined that the information provided to the credit reporting agencies is accurateWe regret any frustration this may cause you; however, we are required to report accurate information to the credit reporting agencies and we cannot accommodate your request to remove the reporting of this account. Our review of this account found that on February 13, 2010, the Secured MasterCard account ending in *** was opened with a $limit, based on funds of the same amount that were held in a Relationship Savings account ending in ***Our records indicate the Secured MasterCard account ending in *** was reported as Exposed and replaced by a new Secured MasterCard account ending in *** on March 13, On October 16, 2013, Secured MasterCard account ending in *** was reported as Stolen and was replaced by a new Secured MasterCard account ending in ***On March 18, 2014, Secured MasterCard account ending in *** was reported as Lost and was replaced by a new Secured MasterCard account ending in ***. I have enclosed statements for the Secured MasterCard account ending in *** that were sent to you at the address listed above on November 11, 2014, December 11, 2014, and January 11, The statement that was sent on November 11, reflects a payment that was made to the account on November 4, 2014, in the amount of $No additional payments were made during these statement periodsOn January 17, 2015, the Secured MasterCard account ending in *** was reported as Lost and was replaced by a new Secured MasterCard account ending in ***On February 10, 2015, $305.04, the balance of the Relationship Savings account ending in ***, was transferred to Secured MasterCard account ending in *** as no payment had been made to this account in the last ninety (90) daysI have enclosed copies of the statements for both the savings and MasterCard accounts reflecting this activityAs no further payments were made to this account, this account was charged off on September 30, On October 20, 2015, this account was sold to Square Two Financial; they can be reached at ###-###-####Fifth Third Bank is unable to provide current payment or balance information associated with this matterWe regret any misunderstanding which may have occurredIf you would like to contact the credit bureaus directly, the contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### Additionally, your comments expressing less than quality service you received are very concerningAt Fifth Third Bank we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet these expectationsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Secured MasterCard *** Statements (3) Secured MasterCard *** Statement sent February 11, 2015 Relationship Savings *** Statement sent February 25,

*** *** *** *** *** *** *** ** *** Date: September 2, 2016 Account: *** Regarding Your Installment Loan Dear *** *** ***: We received a copy of the complaint you filed with the Revdex.comOn behalf of the
Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed your concerns on to the relevant parties within the BankCustomer concerns are reviewed by our executive management as part of our ongoing commitment to improving our customers’ satisfaction. Reaching the end of your coupon book does not necessarily indicate that the loan is paid in fullYour loan is a simple interest loan, and interest accrues daily on unpaid principleWhen we receive your monthly payment, we first apply the money to all of the interest that has accrued since your last paymentThen we apply the remaining money to the unpaid principal balanceYour payment habits affect the amount of interest you pay over the life of your loanIf payments are received late during the life of the loan, you pay more in interest over the life of the loan. Your loan matured on July 26, Your payment of $posted to your loan on August 4, 2016. This did not pay off your loanThe remaining balance consists of $in principal and four (4) cents in interestAs a courtesy to you, the three (3) late fees assessed over the life of the loan have been waived. Because the principal balance is a contractual obligation, we are unwilling to waive the remaining $16.44. I have included a copy of your loan note and a payment history for your referenceIf you find that any corrections are required, please forward specific details regarding the information you are disputing, including an explanation of the basis for the dispute and any supporting documentation to the following address: Fifth Third Bank Kingsley Drive Mail Drop: 1MOCOP Attention: Alison S. Cincinnati OH 45263 A payoff statement is also enclosed with instructions on paying off your loanPlease note that the address for a payoff is different from the regular payment address, so that the titling paperwork can be processed in a timely manner. Thank you for this opportunity to respond to your concernsI hope that this information helps to reassure you that the Bank has properly serviced your loanWe strive to provide professional and accurate service to our customers, and apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Loan Note, Payment History, Payoff Statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I am very upset that Fifth Third is not willing to give me my money backThere was something obviously wrong with their ATMI have been a loyal customer to them for almost years and also have a house loan through themWhen the ATM shorted me $80.00, they are taking my hard earned money from by not refundingAND, by saying there ATM is in count, offends me that they think I am creating some lie from thisI am not asking for anything more, just my $that their machine malfunctioned fromIf this is how they treat all of their customers, I do not want any part of banking with them and will close my accountFor my house loan, I will pay off and never go through any of the services again unless my money is refunded to my account
Regards,
*** * ***

*** *** *** *** *** *** *** *** *** ** *** Date: March 5, 2018 Account: *** Regarding Your *** *** Credit Card Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe appreciate the
time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. According to the current standard offer for the *** *** Credit Card, there is an introductory Annual Percentage Rate (APR) of 0% on purchases and balance transfers for the first fifteen (15) billing cycles after the account is openedI have enclosed a copy of the *** *** Credit Card Rates, Fees, and Other Cost Information document for your review and convenienceThis information is also found on our website at 53.com. Your account was opened on January 26, On February 8, 2018, your balance transfer of $1,posted to your accountAlthough the balance transfer posted on February 8, 2018, the introductory offer to which you agreed was for an introductory APR of 0% for the first fifteen (15) billing cycles after the date that the account is opened, not for the first fifteen (15) billing cycles after the date that a balance transfer posts to the accountThe fifteenth billing cycle from the date that your account was opened is April 3, Since the introductory APR is for the first fifteen (15) billing cycles after the date that the account, and not for fifteen (15) billing cycles from the date a balance transfer posts to the account, we are unable to extend the introductory APR to May We regret if this causes you any inconvenience or frustration. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President Enclosure: *** *** Credit Card Rates, Fees, and Other Cost Information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***