PROCORPSA

*** *** ** *** *** *** *** ** *** Date: February 3, 2017 Account: *** Regarding Your Fifth Third Bank Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about
the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. Your installment loan is considered past due for payment if we do not receive your total monthly payment by the due date indicated on your contractThe final calendar day of your grace period for the loan is not considered the due date for your payment obligationsThere is a ten (10) calendar-day grace period on the account, with a late charge assessed if the payment is not received prior to the end of the grace period. Reaching the end of your coupon book does not necessarily indicate that the loan is paid in fullPlease note that your loan is a simple interest loan, and interest accrues daily on unpaid principleWhen we receive your monthly payment, we first apply the money to all of the interest that has accrued since your last paymentThen we apply the remaining money to the unpaid principal balanceYour payment habits affect the amount of interest you pay over the life of your loanIf payments are received late during the life of the loan, you pay more in interest over the life of the loanBecause less of your payments were applied to the principal balance, there may be a larger final payment due to late fees paid and additional interest charged. As a courtesy to you, late fees totaling $have already been waivedI have included a payment history for your referenceYour loan matures March 7, There is a remaining principal balance of $and interest continues to accrue at $per day. Please see the enclosed payoff statement for instructions on paying off your loanPlease note that the final payment is sent to a different address than a regular payment so that the vehicle titling paperwork can be properly processed. We strive to provide professional and accurate service to our customers, and apologize for any inconvenience this may have caused youYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Payment history; payoff statement

Hello ***, I received your message regarding *** ***’ complaintWe received additional contact from *** *** and are in the process of drafting a responseOur position on the matter has not changedPlease let me know if you have any additional questions. Thank you, Elizabeth D| Fifth Third Bank

*** ** *** *** ** ** *** ** *** Date: June 24, 2016 Regarding Your Revdex.com Complaint Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com regarding your request for a mortgage prequalificationWe appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matterHowever, we stand by our previous correspondence dated June 20, 2016, regarding your concerns about a second (2nd) inquiry having been processedPlease be assured that as previously advised, we did not process any additional credit bureau inquiries regarding a mortgage pre-approval requestWe only processed the inquiries associated with the first (1st) request for a pre-approval. If after reviewing his credit report your husband determines there are two (2) inquiries from Fifth Third Bank related to the mortgage pre-approval request, please submit a copy of the relevant portion of his credit report to the Bank so we can further review the matterThe requested documentation can be mailed to our address listed aboveIt can also be faxed to my attention at ###-###-####. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna T. Office of the President Pc: Revdex.com Enclosure: Previous Correspondence

*** ** *** *** *** *** *** *** ** *** Date: January 31, 2018 Account: *** Regarding Your Savings Account Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your savings
accountWe appreciate the time you have taken to document your thoughts and concerns. We have reviewed your concerns regarding the transfer made from your account ending in *** to an external account. When these types of transfers are initiated from 53.com, there is always a fee associated with the transferA next-day transfer is assessed a $fee and standard outbound transfers, which are delivered three (3) days from the send date, are assessed a $feeThis fee is assessed even if the transfer is scheduled more than three (3) days prior to the transfer dateAs this fee is disclosed at the time the transfer is initiated, we are not willing to waive itWe regret any frustration this may have caused you and any confusion caused by the external transfer setup details on 53.com. At Fifth Third Bank, we are continuously evaluating the service we provide to our customers and our top priority is to provide our customers with outstanding servicePlease be assured that customers’ concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionWe sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to usIt is feedback like yours that helps in identifying ways to improve the level of service we provide to our customersWe have also passed along your feedback to our Fifth Third digital team and it may be used to enhance your experience in the near future. Thank you for your patience while we researched this matter for youWe regret that you feel the need to close your accounts, and we certainly hope you will reconsider continuing your relationship with Fifth Third BankIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoke with an attorney regarding being assessed 3x the amount owed After updating I will be in direct contact.Thank you,,
*** ***

*** ** *** *** *** *** ** *** *** *** ** *** Date: March 21, 2016 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of your complaint recently filed with the Revdex.comWe appreciate
the time you have taken to document your thoughts and concerns regarding this matterPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. Your loan originated on September 7, 2015, with an origination amount of $45,The first payment was due December 6, 2015, with additional payments due on the 6th of the month for a total of seventy-five (75) monthsThe loan maturity date is February 6, There is a ten (10) day grace period on the loan and a late fee charge of $34.85, if the payment does not post to the account by the 16th of the month. Whenever possible, a payment should be made on or before the due date of your account - in this case the 6th of each monthIf your payment is made on your due date and your due date falls on or just before a weekend or holiday, then your payment would post before any late fees are charged because of the grace periodIf a payment does not post by the due date, it is considered delinquent and is subject to collection activityThe Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:AM until 9:PM, including holidaysSeveral calls may be placed each day in an effort to obtain a payment or to arrange suitable payment arrangementsIn order to avoid these calls, please ensure your payment is posted by the due dateOn behalf of the Bank, please accept my sincere apology for any inconvenience or concern this situation may have caused you. You may wish to consider using our Auto BillPayer serviceAuto BillPayer is a free service that automatically deducts payments from your checking account each month on the due date or any date within the grace periodThis avoids the fee associated with phone payments and eliminates the need to mail your paymentsIf you use Auto BillPayer and a payment date is setup every month during the grace period, our Collection Department will not contact you during the grace periodYou can change the date that your payment is pulled by calling the Auto BillPayer Department two (2) business days before your payment is scheduled to be draftedIf you are interested in signing up for Auto BillPayer, please contact them directly at ###-###-####, Monday through Friday, a.mto p.m., ET. *** ***, on behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youIt is not our intention to cause you any hardshipYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.mto p.m., ET. Sincerely, Jennifer C. Office of the President Pc: Revdex.com Enclosure: Security Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The banks claim is that I had access to the accountI did notWhen I closed the savings account I also asked to chase this account closedI was told it would remain only I my daughters nameThe mail they claimed to have send me was not sent until this claim was filedWhen I became aware of the issue with the account I tried calling the bank and I was told by a representative and that person's manager that I had no access to the account. After I closed the savings account this account was not available for me to view when I logged onto the banks networkThis account did not become available for me to view until there was already action taken on the account and so I was not aware of any issue prior to that. There has not been a full investigation by the bank on this matterWhat they are doing is considered defamation of character as it could restrict my ability to work due to the industry that I work in. I have not signed any checks that did not clearI have not written any checks that did not clear and I have not deposited any money that did not clearIt is the banks reasonable and expected obligation to place the necessary blame on who it belongs to. This is unacceptable and if not rectified through this action I will continue with other agencies until it is. They should be ashamed of themselves for doing this to someone that has banked with them for years I have never abused my account and to not receive a phone call regarding this issue is shameful. I have tried calling the collection agency and the collection agency says it is under my daughters name and they can only speak to her. This has caused me lost time and stress for something that the bank could have called me aboutMy number is listed with the bank and has not changed. If there was no response to letters I would reasonably assume that this would be the next option.
I am asking again to have my name removed from the *** database and any negative or derogatory information removedAfter that I would be more than happy to close all of my accounts with this bank and take my business elsewhereThe bank knows that I cannot move my accounts with this information listed under my name, so I have no choice but to remain with them, yet they obviously have no value or consideration for me as a customer.
Regards,
*** ***

Good Morning; 5/Bank Has Not Gave Me An Answer On My Free Membership For The Identity Theft Protection At No Charge To Me I Want To Drop The $Monthly Fee And Get The Free Identity Theft Membership For YearYet, 5/Bank Is Still Giving Me The Run Around On
This Deal, Offer And Continues To Pass The Buck Over To Someone ElseThis Isn't Good Business Would You Please Communicate With 5/Bank In Order To Get Me This One Time OfferI Am A Loyal Customer With 5/Bank Account # *** Identity Alert ProtectionThank You* *** ** ***Offer Expires On The 19th, July Also John With Technical Support Was Rude

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
FIFTH THIRD BANK is aware that my account is in disputeFIFTH THIRD BANK took possession of my vehicle the morning after ThanksgivingFIFTH THIRD BANK has failed to admit to any wrongdoingFIFTH THIRD BANK has yet to resolve the issue I haveI am not responsible for any more fees related to repossessionI have told them why on numerous occasions, yet they seem to have ignored my lettersFIFTH THIRD BANK had a history of accepting late payments, FIFTH THIRD BANK was willing to accept late payments in the pastTherefore FIFTH THIRD BANK acted in a manner not consistent with their own practices of accepting late paymentsFIFTH THIRD BANK did not send a a written statement about any repossession fees or notify me of any repossession fees or the amounts of any repossession fees by mail within days as ** law specifies they must doFIFTH THIRD BANK is telling me that there position has not changed, but has failed to tell me exactly what that position is or what fees I oweAt the present time my account is currentMy December payment was madeFIFTH THIRD BANK failed to notify me that December's payment was not receivedMy January payment was made late because they failed to notify me that my January payment was applied to December in a timely mannerIn good faith I added the late feeWhile in dispute they are not allowed to add interest and late fees to disputed amountsI am still disputing fees associated with repossession My account is currentI am asking them to correct their mistake, but they are refusing to do soThey continued to harass me all during the month of December even after I told them to cease and desistMy account is now currentI want them to stop harassing meIt seems every week or every other day there is another letter or message from themI have gone above and beyond to bring my account currentMy family had a horrible Christmas due to their actions, we can not ever get our Christmas backMy wife returned our groceries to the store so they could be paidYet they still insist on bothering me? My family went without for Christmas, I told them, yet they still want to bother me? I just want them to stop bothering me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10818682, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** *** *** *** ** *** Date: April 14, 2016 Account: *** Regarding Your Installment Loan Account Dear *** ***: We received a copy of your complaint filed with the Revdex.com regarding your
installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We have reviewed our systems and determined that you did not previously establish automatic payments for your installment loanThe first (1st) payment due for your account was due on July 28, However, we did not receive a paymentWe sent a late payment notice to you on August 1, 2015, which is enclosed for your referenceOn August 21, 2015, you spoke to our Collection Department regarding the account and you established four (4) Automated Clearing House (ACH) payments over the phone that dayYou scheduled the following payments: * $on August 21, 2015 * $on October 28, 2015 * $on November 27, 2015 * $on December 28, 2015 Please be advised that our Collection Department can schedule only four (4) payments at a time, and they cannot establish the account with permanent automatic paymentsWe were able to review your phone call with the Bank on August 21, 2015, and verified that you were advised that you scheduled four (4) paymentsPlease note that we have an automatic payment service called Auto BillPayerWe verified that the Collection Department representative you spoke to on August 21, 2015, provided you with the phone number to our Auto BillPayer Department so you could contact them if you wanted permanent automatic payments to the accountHowever, our Auto BillPayer Department does not have record of speaking to you about the account. We did not receive any payments for your installment loan after December 28, Our Collection Department called you using the phone number on fileWe also sent two (2) late payment notices to you. Copies of the notices that were sent are enclosed for your referenceAs a result of the non-payment, we repossessed your vehicle on March 15, We received your $1,payment to redeem the vehicle on March 16, I confirmed that you retained possession of the vehicle on March 17, As a result of non-payment, your loan was reported as thirty (30) days late for January and sixty (60) days late for February We verified that these late payments are valid because we did not receive the payments requiredWe are unwilling to remove the late payments reportedI am sorry for any distress this may cause you. When we spoke to you about the repossession on March 16, 2016, we explained that you needed to pay $1,to redeem your vehicle and prevent it from being sold at auctionThis amount covered the past due balance owed for December 2015, January 2016, and February You scheduled a wire transfer that day for $1,This payment covered the past due $1,balance, the $in outstanding late payment fees owed, and an estimated repossession fee of $At that time, the repossession fee had not yet been charged to the accountAs a result, $of the $paid to cover the repossession fee was utilized to pay the loan payment due for March 28, The remaining $154.12 paid ahead on your accountAs of April 12, 2016, your loan is current and paid ahead through the April due dateThe next payment due on your account is May 28, Because the account is paid ahead by $154.12, you only need to pay $If you would like the payment to be reapplied, please contact me directly using my phone number listed below. Please note that the repossession fee for your account was $The fee was assessed on March 31, Because the funds you paid on March 16, 2016, paid the loan ahead, the fee is outstanding on your accountYou are not required to pay it immediately, but it must be paid before the loan can be paid in full. However, we can reverse the $utilized out of your March 16, 2016, payment and use the funds to go toward your repossession fee insteadThis would make the next payment due for your account on April 28, The account would then be paid ahead by $215.00, meaning you would need to pay a remaining amount of $by April 28, 2016. You mentioned in your complaint that when our Collection Department attempted to contact you about the account, we were calling the incorrect phone numberEnclosed for your review is a copy of your signed application for credit and the signed Agreement to Furnish Insurance PolicyBoth of these documents list your phone number as ###-###-####, which is also the home phone number that we had on file for youI confirmed that an employee in our Collection Department verified that this phone number was incorrect, and we updated your phone number to ###-###-#### on March 16, I am sorry that we had your incorrect phone number on fileWe confirmed that the information listed for you in our systems matched the information we received from the dealership for your loan applicationAs previously advised, we also sent letters to you about the delinquency on the accountAdditionally, we left messages for you at the business phone number on file of ###-###-####, which you have had us remove from your account. As of April 12, 2016, your account has not been set up with automatic payments through our Auto BillPayer DepartmentIf you are still interested in establishing automatic payments, please contact our Auto BillPayer Department at ###-###-####Auto BillPayer is available to assist you Monday through Friday from a.mto p.m., ETYou can choose any date within your ten (10) day grace period to have the payment automatically processed from any checking or savings account you own. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna T.Office of the President Pc: Revdex.com Enclosure: Late Notices (3), Application, Agreement to Furnish Insurance

*** *** *** *** *** *** *** ** *** Date: February 27, 2017 Account: *** Regarding Checking Account Dear *** *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking
accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I contacted you via telephone on February 17, 2017, to clarify your complaint and to identify the specific overdraft occurrence in questionI was able to reach you, but the call disconnected after I identified myself as calling from Fifth Third BankI am sorry that we were unable to discuss the situation. Enclosed for your reference is a copy of the most recent Rules and Regulations applicable to your consumer checking accountPage three (3) and pages eleven (11) through thirteen (13) provide the details of our overdraft policiesPrior to receiving your complaint on February 17, 2017, the most recent overdraft on the checking account occurred on February 15, However, per the Rules and Regulations, no fees were assessed to the account because the overdrawn balance was $or less at the end of the business day on February 15, A copy of the overdraft notice we issued is enclosed for your review. The overdraft occurrence prior to February 15, 2017, took place on February 8, The beginning balance in your checking account on February 8, 2017, was $Three (3) transactions totaling $posted to the account that day, resulting in an ending balance of negative ($74.57)The three (3) transactions of $44.00, $44.00, and $were all paid while the account had a negative available balanceFor this reason, we charged three $overdraft fees totaling $the next business day. Please note that the transactions that caused the overdraft were Automated Clearing House (ACH) transactionsPer the Rules and Regulations, ACH transactions are processed in order of the largest dollar amount to the smallest dollar amount. Please note that as of February 22, 2017, your account is overdrawnThe beginning balance in your checking account on February 22, 2017, was $A $ACH transaction to *** posted to the account that day, resulting in an ending balance of negative ($204.22)A copy of the overdraft notice is enclosed for your referenceA $overdraft fee was charged to your account the next business day. Fifth Third Bank offers multiple Online Banking and Mobile App alerts for you to monitor the activity in your accountYou are currently enrolled to receive alerts when a transaction of $or more has been authorizedYou also have the option to set up a one-time daily balance alert and an alert if your balance falls below a specified balance amount determined by youPlease note, checks and electronic bill payments are collected during overnight processing and post for that business day, the day the funds were presented for payment by the Bank and authorized by you to be paidIf your account falls below a specified balance amount, or becomes overdrawn, during overnight processing of a check or electronic bill payment then you will receive the alert the next dayWe do not send alerts in the middle of the night during processing hoursMany customers keep a ledger of scheduled transactions so they can remember what electronic bill payments have been scheduled to keep track of what will post to the account. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Overdraft Notices (3)

*** ** *** *** ** *** *** *** ** *** Date: July 16, Account: *** Regarding Your Installment Loan Account Dear *** ** ***: We received a copy of your complaint filed with the RevDex.com, concerning your Fifth Third Bank installment loanWe appreciate the time you have taken to bring this matter to our attentionAs stated in the previous letter I sent to you on January 16, 2015, our Auto Loss Mitigation Department sent you a deferment agreement pursuant to your request to defer the installment loan payment of $due for October 12, This agreement had to be signed and returned to our Auto Loss Mitigation Department by November 20, Our records do not show that the deferment agreement was signed and returned to our Auto Loss Mitigation Department by November 20, 2014, acknowledging your agreement to the terms of the defermentIt was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered with your accountOur Collection Department made several attempts to contact you regarding the past due payment on your installment loan accountHowever, we did not have a valid phone number on file for youAfter further review, our Loss Mitigation Department chose to defer the payment due for April They also waived the repossession fees assessedOur records show that your payment of $posted to the installment loan on July 13, Our Loss Mitigation Department confirmed that you have already redeemed the vehicleIf you are interested in additional hardship assistance you may contact our Loss Mitigation Department directly, an available specialist may be reached at ###-###-#### option 4, Monday through Friday from 8:AM until 5:PM EST (Eastern Standard Time)Representatives are also available on Saturday from 8:AM until 12:PM EST (Eastern Standard Time)We are very sorry if your telephone calls to the Bank did not provide the level of customer service you desired, or failed to fully address all of your questions and concernsYour feedback is important to us, so that we can better understand how we can improve our service to youAdditionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfactionWe hope this correspondence will help you understand Fifth Third Bank’s position going forwardWe appreciate your patience while we researched your request, and I trust the information detailed herein answers any questions you may haveIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Elizabeth JOffice of the PresidentPc: Revdex.com

*** ** *** *** *** *** *** *** ** *** Date: January 26, 2017 Account: *** Regarding the Closure of Your Checking Account Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com regarding the
closure of your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. At the time you opened your account, you were provided with a copy of our Rules and RegulationsIn regards to the automatic closure of accounts, the Rules and Regulations state the following: An account may be automatically closed if any withdrawal reduces the balance in the account to zero. The Rules and Regulations also address accounts that become dormantThe Rules and Regulations state the following: An account becomes dormant after a period of inactivity of months for a checking account and months for a savings accountInactivity means there has been no deposit into or withdrawal from the accountSee the Fifth Third Pricing and Services at a Glance sections contained herein or please ask a Fifth Third representative for the fees associated with dormant accountsBank reserves the right to close an account if there is a zero balance and no activity for a period of time. I have enclosed a copy of our current Rules and Regulations for your reviewPlease refer to page ten (10) regarding the automatic closure of accounts and page seventeen (17) regarding dormant accounts. On December 29, 2016, we sent a monthly statement to you at the mailing address on file which stated the following: OUR RECORDS INDICATE THAT YOUR ACCOUNT HAS HAD NO ACTIVITY FOR SOME TIME AND FOR YOUR PROTECTION IT IS NOW CONSIDERED DORMANTA FEE OF FIVE DOLLARS MAY BE ASSESSED MONTHLY UNTIL ACTIVITY IS RESUMED ON THIS ACCOUNTBY MAKING A DEPOSIT TO OR WITHDRAWAL FROM THIS ACCOUNT THE DORMANT STATUS WILL BE REMOVED AND FEES WILL NO LONGER BE INCURREDFOR ADDITIONAL INFORMATION, PLEASE VISIT A LOCAL BANKING CENTER OR CONTACT OUR CUSTOMER SERVICE PROFESSIONALS AT ###-###-#### MONDAY THROUGH FRIDAY, A.MTO P.M.; SATURDAY, 8:A.MTO P.MET. I have enclosed a copy of that statement for your reviewThe statement shows a balance of $and the above statement informed you that we would be assessing a $fee each month your account remained dormantBecause you did not make any further deposits or withdrawals we assessed a $5.00 dormant account fee on January 3, This brought your account to a negative balance of ($1.29)The overdrawn amount was then waived, bringing your account to a zero ($0.00) balance, and your account was closed automatically on January 3, A review of your account shows no prior attempts to close your account. I understand that you are upset about not receiving notice of the closure of your account at the time it was closedHowever, notice of automatic account closures and dormant accounts was provided to you when you received the Rules and Regulations at the time you opened your account, and the above-referenced statement notified you of the dormant status of your account. It was certainly not our intention to cause you any hardshipHowever, the $dormant account fee was correctly assessed to your account, so we are unable to refund the balance of $to youI am sorry for any frustration this may cause you. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Statement

*** *** *** * *** *** *** *** ** *** Date: October 7, 2015 Account: *** Regarding Your Fifth Third Bank Preferred *** Dear *** ***: We received your follow up to our initial response to your complaint filed with the Revdex.com, concerning your Preferred ***We appreciate the time you have taken to express your additional concerns regarding this matter. Your original complaint was filed on September 8, We received your follow up to our response on September 28, However, we stand by the response conveyed to you in the previous letter sent on September 23, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. Fifth Third Bank offers a wide variety of credit card products to our customersFifth Third Bank credit cards offer a variety of first-rate benefits suited to our customer’s financial needs, including credit cards with no annual feeHowever, when you applied online, you chose the Preferred ***, which does have an annual fee of $I have enclosed a copy of the Terms and Conditions provided to you during your applicationAs noted in our original response and on the Terms and Conditions, the annual fee is waived for all cardholders the first yearThe annual fee is also waived for members of the Preferred Program with a combined account balance of $100,or members of Fifth Third Private Bank. On September 16, 2015, we requested the $in fees and finance charges to be waived on your accountI have enclosed your statement dated September 25, 2015, which shows a zero balance on your credit card accountPlease use this letter as verification that your credit card account is closed with a zero balance. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosure: Terms and Conditions, Previous Response, Statement

*** ** *** *** *** *** *** ** *** Date: March 9, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ***: We received the follow up correspondence to your complaint filed with the RevDex.com, concerning your installment loan paymentsWe appreciate the time you have taken to express your concerns regarding this matter. Your original complaint was filed and received on February 19, We received your rejection to our response on March 4, However, we stand by the response conveyed to you in the previous letter sent on March 2, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. As mentioned in our original response, your installment loan does have a fifteen (15) day grace periodHowever, the grace period does not change your payment due dateThis grace period only relates to the charging of a late feeYour installment loan is a simple interest loan, with interest accruing daily on unpaid principal. The collection calls you received are made automatically when an account becomes past dueIf a payment does not post by the due date, it is considered delinquent and is subject to collection activityThe Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:a.mto 9:p.m., ET, including holidaysThe Bank may make several calls each day in an effort to obtain a payment or to arrange suitable payment arrangementsOn behalf of the Bank, please accept my sincere apology for any inconvenience or concern this situation may have caused you. When the collection department contacted you on February 19, 2016, your account was past due fifteen (15) daysThe Bank had not received your payment due February 4, In reviewing the call, the agent did ask if you would like to make a payment for $This payment included your past due amount for February, the $late charge assessed on February 18, 2016, and your March 4, payment. As we mentioned in our original response, you may wish to consider using our Auto BillPayer service for your monthly paymentsAuto BillPayer enables you to have payments automatically deducted from your checking account each month on the due date or any date within the fifteen (15) day grace periodThis will eliminate the need to mail your payments and calls from our Collection Department during your grace periodIf you are interested in signing up for Auto BillPayer, please contact them directly at ###-###-####Customer service representatives are available Monday through Friday, a.mto p.m., ET I hope this correspondence cleared up any outstanding questions you had related to this issueIf I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President Enclosure (1): Previous Response Letter

*** ** *** *** *** *** *** ** *** Date: December 30, 2016 Accounts: *** *** *** Regarding Your Accounts Dear *** ** ***: We received a copy of the rebuttal you submitted to the Revdex.com regarding your credit card, checking, and savings accountsWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter dated December 5, I have enclosed a copy for your convenienceOur position on this matter has not changed. As we explained previously, review of your account shows that all items were posted in the correct order per our policyI provided the last six (6) months of checking account statements and overdraft notices. For your further convenience, I have enclosed copies of all statements and overdraft notices for your checking account ending in *** since January If after reviewing your statements you believe any items were posted incorrectly, please contact me at either number below, and I will be happy to further research this matter. Additionally, a review of your savings accounts does not show that the fees assessed to your accounts were related due to not maintaining a minimum balanceOur records show that no fees were assessed to your savings account ending in ***, and only four (4) fees of $each were assessed to your savings account ending in ***All four (4) fees were for funds transfersNone of these fees were assessed in error. Thank you for your patience while we conducted our additional researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Statements and Overdraft Notices, Previous Response Letter

*** ** *** *** *** *** *** *** ** *** Date: April 7, 2016 Account: *** Regarding Your Recent Overdraft Dear *** ** ***: We received a copy of your complaint submitted to the Revdex.com (Revdex.com) regarding your
recent overdraft and request for a refund of feesPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my apologies for any frustration this matter may have caused you, as well as sincere sympathies for the recent difficulties you have experiencedWe have researched the issue surrounding the overdraft fees you have recently accrued, and found that the fees were charged correctlyDue to no bank error being found in our research of this matter, we are unable to refund any overdraft fees charged to your account above the $in overdraft fee waivers you received in March 2016. We regret any misunderstanding that may have occurred during discussions surrounding this matter. Unfortunately, our research did not locate evidence of Overdraft Protection having been applied for or added to your accountYou initially opted out of Overdraft Coverage during account opening on February 17, 2016, and then later optMarch 14, 2016, at 12:PM through our Mobile Banking AppI have included the letters which were previously sent to you regarding these transactions for your records. To clarify for future transactions, Fifth Third Bank checking accounts have options of both Overdraft Protection, and Overdraft CoverageOverdraft Coverage allows a customer to make debit card purchases or ATM withdrawals even if you do not have sufficient funds in a particular accountWhen an account becomes overdrawn, your account will be assessed a $overdraft fee for each item that contributes to the overdraft occurrenceYou have the option to choose whether to continue having Overdraft Coverage on your account for ATM (Automated Teller Machine) transactions and one-time debit card transactions per federal regulations. Effective June 11, 2010, customers have the ability to choose whether to continue having Overdraft Coverage for ATM transactions and one-time debit card transactions via Internet Banking at 53.com, by calling our hour automated telephone line at ###-###-####, or by visiting one of our local Banking CentersPlease be advised that Overdraft Coverage does not apply to ACH payments or checks drawn off your accountIf an ACH payment or check is presented that exceeds the balance of your account, your account will be assessed an overdraft fee for those items, or may be returned at the Bank’s discretion and charged a returned item fee. Overdraft Protection is an additional service that automatically transfers funds from a Fifth Third Bank savings account, credit card, or home equity line to cover ATM, debit card, check, or ACH payments that may overdraw your checking accountWith Overdraft Protection, we charge a reduced transfer fee of $for transferring funds at the end of the business day to cover an overdrawn account versus a higher overdraft fee of $for each posted item that overdraws your accountCustomers have the option to disconnect Overdraft Protection verbally by calling our Customer Service Department at ###-###-####, Monday through Friday, a.mto 8 p.m., Saturday, 8:a.mto p.m., ET, visiting one of our local Banking Centers, or in writing via Internet Banking at 53.comAny time your checking account is overdrawn, we will send an overdraft notice via standard mail to inform you of the occurrence that includes a detailed breakdown of the day’s transactions and applicable fees. Included with this letter you will find a copy of our Rules and Regulations, as well as information titled Fifth Third Overdraft Solutions for ConsumersPlease review this document, as well as the Rules and Regulations for more information about overdrafts and how items may post to your accountIf you have any questions, please contact myself, your local branch, or a customer service professional at ###-###-####, Monday through Friday, a.m. to p.m., Saturday, 8:a.mto p.m., ETPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankIt was certainly not our intention to cause you any difficulties or frustrationWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. *** ***, thank you for your patience while waiting for a responseWe certainly hope you will continue to use Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosures: Fifth Third Overdraft Solutions for Consumers Rules and Regulations

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*** ** *** Date: January 5, 2017 Account: *** Regarding Your Fifth Third Bank Equity FlexLine Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com regarding your Equity FlexLine. We appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received from our Customer Service DepartmentPlease be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customersPlease be assured we have researched this matter fullyI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed our review of the payment history for your Equity FlexLinePlease find enclosed a copy of your payment historyOur research confirmed that the line of credit was paid in full and closed on December 22, It should be noted that the State of Indiana provides thirty (30) days for the lien release to be recorded. Upon receiving your complaint, we contacted the lien release department who confirmed a check was generated on January 3, The lien release will be recorded within the thirty (30) days provided by the State of Indiana. Please find enclosed a copy of the lien release being sent to the County Recorder of Lake County. Thank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance, please contact me toll free at *** ***, or directly at ***, Monday through Friday, a.mto p.m., ET. Sincerely, *** *** Office of the President PC: Revdex.com Enclosures: Copy of Lien Release Payment History