PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** There are still a few things that concern me with regards to this situation. 1. The error was not found by your internal controls. It went on for years undetected. What are you doing to ensure that it does not happen again to me or anyone else? This doesn’t speak well of your internal controls and internal auditing practices, when a customer with no accounting background has to uncover an accounting error that persisted for years. This almost seems like a predatory lending practice to target unsophisticated seniors who might not be paying close attention to their balance (or don’t receive a statement like in my case), who trust that the bank is doing a good job of keeping close tabs on their books. If I had never noticed this error it would have gone on in perpetuity 2. Despite there being no way to determine the actual cost to me financially or punitively, that doesn’t negate a responsibility the bank has to compensate me for these costs. I have endured undue stress as my husband has been going through cancer treatments this past year and we have been struggling to address his health concerns and forced to focus on this loan. We have been unable to sell our home for the past three years in part because we have not been able to lower the price to a selling point because of a loan that had an incorrect payoff amount. This cannot be expressed in words nor calculated but to simply say “Oh we made it right now and we don’t owe you anything further” is simply unacceptable The bank has caused stress and damage to our finances that should require compensation. 3. There is also no way to determine how the bank was unjustly enriched by availing themselves of interest monies not presently owed by way of net present value. The value of monies misapplied could have yielded returns to the bank over the year period. There is no way to quantify this (particularly with the shoddy accounting going on at Fifth-Third) but that does not assuage the responsibility to make a mends for this. Therefore, I do not accept your resolution at this time. I do not feel that you have adequately compensated me by the adjustment made to my account that does not account for any of the above mentioned issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The point I am making is that they made mistakes by themselves, now they just want to deny itI called card service and local branch many times, different employees confirmed to me that I am qualified for $promotion by spending $3,I could not understand how they trained their employees and how they are treating their customersThey made mistakes and now customers need to bear the consequences that they led to? no way
Regards,
*** ***

We are in receipt of your letter dated February 16, 2016, regarding the informal complaint filed by Mr***We have had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, Mr*** is associated with an account that has a past due
balanceArmstrong attempted to contact Mr*** on February 18, to better understand his complaint and to work out a resolution for this matterUnfortunately, Mr*** was unavailableArmstrong left a message encouraging Mr*** to return our call at his convenience.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

*** *** *** *** *** *** ** *** Date: February 11, 2016 Accounts: ***, *** Regarding Your Essential Checking Account and Platinum Credit Card Dear *** ***: We received a copy of the complaint you filed with the RevDex.com concerning your Essential Checking account and Platinum Credit CardWe appreciate the opportunity to respond to this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, regarding the interest assessed to the account and the closing time of the banking center, we stand by the response conveyed to you in our previous letter sent to the above address on September 9, Our position on these matters has not changed, and we are unable to accommodate your request to waive additional interest that was assessed to the account. I have enclosed a copy of this correspondence for your convenience. You also mentioned a concern that the credit limit of the Platinum Credit Card was decreasedIn order to meet our commitment to responsible lending practices while balancing our customers’ financial needs, Fifth Third Bank periodically reviews your credit bureau information and existing account performance in order to determine your current financial condition and continuing eligibility for your credit card accountIn your case, our recent review of this information determined that it was necessary to reduce your credit limit from $4,to $4,This decision was based on information obtained from TransUnion, and the enclosed notice was sent to you on December 4, 2015. We also completed a review of the Essential Checking account ending in ***Please note that each account has a specific routing number based on the banking center that houses the accountWhen an ACH payment request is sent to the Bank, the accurate routing and account numbers are requiredIn the event that the routing or account number is incorrect, the Bank is unable to determine which account the request belongs toThe routing number for your Essential Checking account is ***For future reference, if you wish to obtain the routing number for your account, please contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.m., ETOur review has determined there was no Bank error in providing the routing numberTherefore, we are unable to accommodate your request to waive the *** *** expenses and interest assessed to the Platinum Credit CardI am sorry for any frustration this may cause you. Regarding the student status for the Essential Checking account, please refer to pages two (2) and four (4) of the enclosed Rules and Regulations that were provided at account opening for additional details regarding the expiration of the student discountThis information was also explained on the account statements from September 21, 2015, October 21, 2015, November 20, 2015, December 21, 2015, and January 21, 2016, the student discount on the account expired on December 31, As of January 1, 2016, the student discount for the account has expiredTo renew this status, please visit your nearest banking center with avalid student IDIf the student status is not renewed, the account will be assessed the $monthly service fee; however, there will be no monthly service charge if you maintain a combined monthly average balance of $1,I have enclosed information for the Essential Checking account explaining the options available to waive the monthly service fee. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President Pc: Revdex.com Enclosure: Credit Limit Notice, Rules and Regulations, Essential Checking Account

*** ** *** *** *** *** *** ** *** Date: September 30, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com
regarding the force placed insurance on your installment loanWe appreciate the time you have taken to express your concerns regarding this matter, and we sympathize with the difficulties you have experienced. Please find enclosed copies of your loan closing documents stating your requirement to provide proof of insurance to the BankFailure to provide proof of insurance forces the Bank to purchase insurance on the collateralAccording to Section of the Security Agreement: On request, you shall deliver the policy or evidence of insurance coverage to usFurthermore, Section states: If you fail to keep your promises about required insurance we may advance money to obtain insurance to cover loss or damage to the vehicle. Our records indicated that the insurance policy on your Subaru was cancelled on April 13, As indicated on your enclosed loan contract, you must maintain insurance as long as there is an unpaid balance on your loan. The Bank notified you three (3) times requesting proof of insurance for your vehicleI have enclosed all three (3) letters mailed to the address the Bank had on file for your account, *** ***, *** *** ***, ***, ***, ***Please use these notices as verification the Bank did contact you about providing proof of insurance to the BankIt should be noted, you were provided five (5) options on how to update your insurance information with the Bank. Please note, on September 1, 2016, you notified the Bank of a change of addressWe have updated your permanent and mailing address to *** *** ***, ***, *** ***. On July 29, 2016, when the Bank force placed insurance on the vehicle, a new coupon book notating your new payment was also mailed to your address on fileOn September 1, 2016, the Bank received your insurance information which allowed us to refund the force placed insurance premiums and cancel the force placed insurance policyA new coupon book was ordered on September 14, This coupon book indicates your monthly payment has been reduced to your regular payment amountOur research has confirmed you did not pay for any of the insurance premium charged to you on July 29, 2016. Our research determined you were not assessed any late charges for your installment loan payments, and there was no negative reporting to the credit reporting agencies. Please use this letter as verification that your next payment of $is due on September 19, 2016. If you would like to contact the credit reporting agencies directly, their contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at 513-358-2985, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosures: Proof of Insurance Letters, Loan Documents

*** ** *** *** *** *** *** ** *** Date: September 30, 2015 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com, in regards to obtaining the
title for the vehicle associated with your installment loan accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for the inconvenience and frustration you have experienced due to your address not being updated when initially requestedPlease be assured that I have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concernsWe strive to provide professional and accurate information to all of our customers, and we regret if the service you received did not meet the same high standard. Fifth Third Bank participates in the Electronic Lien and Title (ELT) program offered by the *** *** ** *** *** (***)When an installment loan is paid off for a vehicle that is registered in the state of ***, the lien is released electronically by the BankAs a result, the *** *** removes the Bank’s lien from the vehicle’s title recordAt that time, the *** *** mails a lien free paper title to the address on file for the customer. On June 15, 2015, a payoff in the amount of $5,was received and posted to your installment loanOn June 29, 2015, an overpayment refund check for $was issued and your installment loan was closed with the BankAn update was submitted to the *** *** via the ELT program to remove our lien on your vehicleThe *** *** most likely sent your paper title to the incorrect address on file at that timeUnfortunately, you will need to contact the *** *** to determine if the paper title has been returned to them yet. On August 12, 2015, you contacted the Bank to follow up on the status of the title for your vehicleAt that time, you were informed about the ELT process and advised that the lien on your vehicle had already been released electronicallyThe enclosed ‘Notice of Electronic Title Lien Release’ form was mailed to the updated address on fileIn order to get a duplicate paper title, please take the enclosed notice to the *** ***Please be aware that we are willing to reimburse you for any fees assessed by the *** *** to obtain a duplicate titleA copy of your receipt can be mailed to the following address for reimbursement: Fifth Third Bank Office of the President Attn: Danielle S. Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 *** ***, please be assured that it was not our intention to cause you any hardship or frustration. We appreciate your feedback about your experience as it assists us in identifying opportunities to improve our systems and the level of service we provide to our customersIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, a.mto p.m., ET. Sincerely, Danielle S. Office of the President Enclosure: Lien release Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I reject this message very generic will never do business with 53rd again you guys need to honor this fraud claim I have many members of my family who bank here they are all pulling there bank accounts from fifth third because of thisYou guys are losing personal accounts and business accountsJust hope you know by the way you do business you will lose a lot more accounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I have closed my account with 5/BankAs far as I'm concerned, they have taken money from my account without communicating to me that they were doing so and without permissionTheir policies should be kept the same as when the customer originally opened the account and if not, they should make sure their customers are notified when the policies changeI hope someone (especially someone living off a low income, like me) who is in the process of selecting an institution to conduct banking with will be able to access my feedback and know the financial stress they've caused me which could have been much worse if I hadn't caught it when I had
Regards,
*** ***

*** *** *** LLC *** ** *** *** *** *** *** ** *** Date: July 18, 2016 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of the complaint you submitted to the RevDex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Fifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal HolidaysTransactions are posted in the following order: Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. Time-stamped debits, such as ATM (Automated Teller Machine) withdrawals and debit card purchases, in the order in which they are received. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. Time-stamped debits appear in your account as pending items until they are postedOther debits, including fees, are not pre-authorized by us and do not include a timestampTherefore, these items will not appear in your account until they are posted at the end of the business day. I have enclosed a copy of our current Rules and Regulations for your reviewPages eleven (11) and twelve (12) provides additional information regarding our transaction posting order. On July 5, 2016, the beginning balance in your checking account ending in *** was $1,741.54. Seventeen (17) items posted to your account on that dayThese items were posted to your account in the following order: Deposit $1,360.00 *** *** Credit $90.03 *** *** Credit $65.16 Merchant Payment $Time-Stamped 10:p.m07/01/16 Merchant Payment $Time-Stamped 4:p.m07/02/16 Merchant Payment $Time-Stamped 1:p.m07/04/16 Debit Card Purchase $Time-Stamped 3:p.m07/04/16 ATM Withdrawal $Time-Stamped 5:p.m07/04/16 Check $1,761.99 Web Payment $800.00 Web Payment $150.00 Check $130.00 Check $109.47 Bill Payment $74.00 Check $50.00 ACH Payment $48.23 Debit Adjustment $(resulting from an inaccuracy to your earlier cash deposit) On that day, your checking account had a negative ending balance of ($388.22)Due to insufficient funds for three (3) checks, the bill payment to ***, the Automated Clearing House (ACH) Payment to *** ***, and the debit adjustment to your deposit, six (6) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that because the checks, web payments, bill payment, ACH payment, and debit adjustment were not time-stamped debits, they were posted to your account from the largest amount to the smallest amount. On July 6, 2016, your checking account had a negative beginning balance of ($388.22)Six items posted to your account on that dayThese items were posted to your account in the following order: Deposit $1,029.00 Overdraft Fee Waiver $74.00 ACH Payment $554.14 Web Payment $300.00 Check $290.46 Overdraft Fees $222.00 On that day, your account had a negative ending balance of ($651.82)Due to insufficient funds for the web payment and check, two (2) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that none of the debit items were time-stamped debits, so were posted to your account from the largest amount to the smallest amountOn July 7, 2016, a deposit of $1,posted to your account, bringing it to a positive balanceI have enclosed copies of the overdraft notices we sent to you on July 6, 2016, and July 7, 2016, for your review. It was certainly not our intention to cause you any hardshipBecause your cash deposit on July 5, for $1,was found to be short $4.00, a debit adjustment processed that day resulted in an overdraft feeTherefore, an additional $overdraft fee for this debit adjustment has been reversed from your accountHowever, we are unable to waive any additional overdraft fees based on our bank policy. You may want to consider opening a business savings account, or applying for a business line of credit, to use for overdraft protectionIf you are interested in either of these options, please visit any Fifth Third Bank banking center. Thank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Rules and Regulations, Overdraft Notices

The business response has not addressed the issue but simply narrated the sequence of this issue
The bank neither contacted me nor attempted to resolve the presented issueThe current response is nothing but a mere lip service
Thanks,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
They obviously don't read everythingLike I said they gave us a load of *** and lied because their employee did not want To do his jobWe had no problem running multiple apps through other banksI will NEVER be a constomer with these liars.
Regards,
*** ***

*** *** *** * *** *** *** *** ** *** Date: April 27, 2017 Account: *** Regarding Your Secured MasterCard Account Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
MasterCard accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Thank you for taking the time to speak to me about the accountWe filed a dispute under case number *** regarding the $cash you deposited at an Automated Teller Machine (ATM) on April 9, 2017, for your credit card payment that was not posted to the accountPlease be advised that the Bank is allowed ten (10) business days to provide provisional credit for a Personal Identification Number (PIN) based disputeWe quoted that we would process the $provisional credit within four (4) to five (5) business days of the date you filed the dispute on April 10, 2017, which is within the required timeframeThis type of dispute can take up to forty-five (45) days to be completedI confirmed that the $200.00 provisional credit was applied to the credit card account on April 17, 2017, which was the fifth (5th) business day after you filed the dispute. Please be assured that your dispute has been approved and the provisional credit is now a final creditEnclosed is a copy of the approval letter that was sent to youI waived the $late payment fee from your account because it would not have been charged if your payment had been applied correctly via the ATMAdditionally, I waived the $late payment fee assessed for the late March payment as a courtesyWe adjusted the $payment to credit your account for the extra interest that accrued from the payment date until the payment was credited on April 17, The $in interest owed to you was credited to the account on April 24, 2017. We discussed the high limit being reported to the credit reporting agencies for this account. Because of the missing payment, the high credit balance reported is $However, this is because of our ATM errorI confirmed that the previous highest balance on the credit card was $as of March 10, I submitted an update to all four (4) credit reporting agencies to update the high balance to $As we discussed, there are no late payments listed on your credit report as a result of the missing paymentPlease allow approximately thirty (30) days for the credit reporting agencies to update their high balance reportingIf you would like to contact the credit reporting agencies directly, their contact information is listed below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Dispute Letter

*** ** *** *** *** *** ** ***Date: June 18, Account: ***Re:
Denial of Debt Card DisputeDear
*** ** ***:Thank you for contacting the Revdex.com regarding a
debit card dispute posting to your checking account ending ***We appreciate
the time
you have taken to express your concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for the
difficulties you have experienced with your debit card disputeIt was
certainly not our intention to cause you any hardshipWe strive to provide an
exceptional experience to our customers, and I am sorry we did not meet your expectations
I also want you to know that customer feedback is reviewed by our senior and
executive management teams as part of our ongoing commitment to improving our
customers’ satisfaction.Our disputes department can take up to days to resolve issues that
are brought to our attention by customersWe did open a dispute case,
#***, on your behalf, but unfortunately the claim was deniedYou were
given the opportunity to again dispute the denial but the paperwork that you
submitted was incomplete and not received within the required time frame for us
to assist you with a further dispute of the purchaseIn our correspondence
with you dated May 13, 2015, you were advised that you are able to contact our
disputes department to receive copies of any documentation that was used for
our investigation of your disputeI have enclosed a copy of that letter for
your records and reviewOn May 15, you contacted our disputes department
with Fifth Third BankYou were advised at that time that for us to work with
you to overturn the decision, we would need proof of the return of the
merchandise within fifteen (15) daysAs of June 1, we had not received
that verificationWe did receive a document on June 15, 2015, but it did not
contain proof of the return.In addition to the letter dated May 13, in which we informed
you of the denial, I am also including the letter sent to you on June 1,
in which you were advised again that you could receive copies of the documents
used for our investigation of the disputeAlso included is documentation that
was used for our case concerning your dispute of the debit card transaction.The company you purchased your product from
is who you will need to dispute the purchase with from this time forwardWe
have concluded our investigation of your disputeAs stated in your complaint,
you still have the merchandiseWith you still having the merchandise, the
company had no obligation to refund to Fifth Third Bank the money spent with
their companySince the item was purchased through Paypal, you may want to
contact Paypal about your dispute with the company with whom you made your
purchase.You are a valued customer
and I appreciate this opportunity to address your concernsIf I could be of
further assistance to you, please call me at ###-###-####, or toll free at
###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,*** ***Office of the PresidentEnclosures: Dispute Letter, Denial Letter,
Merchant Response

*** *** ***
*** *** *** ***
*** *
*** ** *** Date: January 11, 2016 Account: *** Regarding Your Recent Deposit Dear *** *** ***: We received a copy of your complaint submitted to the Revdex.com concerning your
recent direct depositPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. We have researched the issue surrounding the direct deposit you state was missing from December 31, 2015, and have found that a direct deposit of $was presented on that date, but returned to the sender via trace number *** due to the checking account ending in *** having been closed on December 29, We deeply regret any inconvenience this may have caused, but encourage you to revisit this matter with your employer if you have not already done so. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S. Office of the President

*** *** *** *** *** *** * *** *** ** *** Date: July 29, 2016 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to
hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. To assist you with monitoring your account, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####Customer Service for Loans is available Monday through Friday from a.mto p.mETYour installment loan is considered past due for payment if we do not receive the total monthly payment each monthThere is a ten (10) day grace period on the account, with a late charge assessed if the payment is not received prior to the end of the grace periodIf your loan becomes past due, it may be subject to late charges, delinquent reporting to the credit bureau reporting agencies, and we may attempt to repossess your vehicleOur Collection Department will attempt to reach you using the telephone numbers we have on file to inform you of the delinquency and to make payment arrangements. On July 5, 2016, the loan had been past due for seventy (70) days, and we made the decision to repossess the vehicleThe loan was due for the April, May, and June paymentsOur Collection Department continued to attempt to reach you to setup payment arrangements to help avoid repossessionYou made a telephone payment of $1,on July 9, Because this was a Saturday, the payment would not post until the next business dayHowever, because the repossession agent was unaware a payment was scheduled, the vehicle was repossessed around 3:a.mon Monday, July 11, 2016. Because a repossessed vehicle cannot be released until the funds needed to reinstate the account have posted and been verified, your telephone payment was cancelled and you were provided instructions to complete a wire transfer for the same amount in order to expedite the processThe vehicle was redeemed after your wire transfer for $1,was received on July 11, Your next monthly payment is due August 25, 2016. On July 22, 2016, the Bank paid the repossession agent $and the fee was then assessed to the loanIn accordance with the loan note, the borrower is responsible for any fees related to repossession efforts, whether or not the vehicle is located and picked upYour payment to bring the loan current would not have prevented a repossession fee from being assessed to the loan, because repossession efforts were already in processIt is not our intention to cause you any hardship; however, the Bank is unwilling to reverse the repossession fee. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Revdex.comThe company addressed this dispute by sending a couple of statements trying to explain, in other words, they're right and I'm wrongTheir records may show what they want them to show but my problem with 53RD Bank is nowhere near resolvedThis is because I believe they are not being honest and they take advantage of vulnerable people like meTo better explain this I always check my online banking total amount and available amount and most of the time it is incorrectThey sandbag the pending amounts (even though they appear in the listing but are not deducted from the available balanceFor example: I spent $14+ at Fazoli's but before I did I checked my available balance online and there was at least $listed thereAfter I purchased the $14+ at Fazoli's and then later accessed my acct it showed a negative balance of -$So I tried to transfer the +$4.23, even though I didn't believe I owed it, from my online debit card to pay the -$they said I owed and I did it incorrectly and that even made a greater negative balance of -$So I sent a secure message about what I had done and they responded back to me basically just telling me I did it wrong(which I already knew that)So they charge me $overdraft chargeThe only reason I was trying to pay the $in the first place is because I wanted to close out my acctso I could put their scamming ways out and away from me for goodThen when I seen I owed and needed to pay the $55+ before I could close my acct that drew the line for meSo it's that type of issues I'm having with themThey won't let me close my acct because of the negative balance they say I owe them.Back in July/August I had no funds in my acctdue to being off work due to this illness and I kept them well informed of everything that was going on with me and that I had borrowed $from my retirement savings and told them I would get my bank acct up to dateThey knew that loan was coming in and they took over $of it for overdraft charges by sandbagging my acct I was off work due to an emotional crisis and they were aware I was struggling and I feel they took advantage of that.I am still off work and struggling and just to make a point I am attaching my eviction notice to this email so maybe it will show that I'm still in this crisisThis dispute is not helping things at all and I didn't want to go that route but they just wouldn't stopI'm not asking 53rd for anything that I don't feel that was unrightfully been taken from meI also have heard similar stories in the past about this BankAs far as the company meeting their agreement? In my opinion the agreement of the company is being met by their dishonest scheming waysAnd they will probably keep on with it if someone don't put the word out there to stop it
Regards,
*** *** Enc

I have spoken with the customer and confirmed that he has received what he needed. Please also find below a copy of the response being sent to the customerThank you. *** *** *** *** *** *** *** *** ** *** Date: January 27, 2017 Account:
*** Regarding Your Fifth Third Bank Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. I appreciated the opportunity to speak with youAs we discussed, the secure file containing three (3) years of account statements could not be delivered at first (1st) due to the size of the fileA Business Banking specialist broke the file down into smaller attachments and resent them to youWhen we talked, you confirmed that you had received the documents. You are a valued customer and I apologize for the inconvenience this matter caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

We are in receipt of your letter dated July 8, 2015, regarding the informal complaint filed by *** ***Wehave had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, Mr*** received a 1-year promotional offer for
discounted service at $79.95per month and then $per month, each for six monthsMr*** received this offer on July 1, OnJuly 1, 2015, this promotion expired, and Mr*** is now paying the full monthly rate for servicesCurrently,Mr*** is not eligible for another promotional offerIf he wanted to add telephone to his service, Mr***would be eligible for a discounted rate.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional questions aboutthis program or if he has any internet issuesThank you for your attention to this matterPlease feel free to contactme should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
They would not return my calls then sent me a letter and saying the teller messed up part of my deposit and they can’t find the other half