PROCORPSA

*** ** *** *** *** *** *** *** *** ** *** Date: March 26, 2018 Account: *** Regarding Your Vehicle Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your
vehicle installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. During our telephone conversation on March 19, 2018, I explained that, per the loan note, your vehicle installment loan is scheduled for seventy-five (75) payments of $each and due on the 28th day of each month beginning with the initial payment due on February 28, I also explained that, as of March 19, 2018, we have received seventy-three (73) paymentsA copy of the loan note is enclosed for your review and convenienceFor verification of the total number of payments received as of March 19, 2018, I have also enclosed a copy of the loan payment history. As of March 23, 2018, the outstanding principal balance owed on the loan is $Your next regularly scheduled loan payment of $is due on March 28, As of March 23, 2018, we have not yet received your loan payment of $that is due on March 28, 2018. I also want to be sure that you are aware that the final payment for an installment loan is not provided in a coupon bookThis is because the final payoff of the loan is unpredictable and unknown until the second to last payment is receivedThis is why the last coupon of the payment coupon book instructs you to contact the Bank for the final payment amount owed on the loan. Twenty five (25) days before a vehicle installment loan’s maturity date, the Bank sends a letter notifying you of the final payment amount due on your loan, along with the payment due date for the final paymentThe maturity date for your loan is April 28, 2018. If you would like to pay off the loan before the loan matures, please contact the Bank to obtain a payoff statementYou can reach our Customer Service Department at ###-###-####, Monday through Friday, 7 a.mto p.m., ET, Saturday, 8:a.mto p.m., ET. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Note Loan Payment History

*** *** *** *** *** *** *** ** *** Date: March 30, 2017 Account: *** Regarding the Force-Placed Insurance Added to Your Installment Loan Dear *** ***: We received a copy of the rebuttal you submitted to the Revdex.com regarding the force-placed insurance that was added to your installment loanWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. After receiving your rebuttal we conducted additional research regarding the insurance coverage you had on the *** securing your installment loan ending in ***Our research confirmed that you had full coverage vehicle insurance as required by your loan contract from October 18, 2016, until it was cancelled on November 18, Under Florida law, you were required to have your Vehicle Identification Number (VIN) verified at the Department of Motor Vehicles (DMV) within thirty (30) days of purchasing the vehicleI have enclosed a copy of your Application for Certificate of Title for your reviewPlease refer to the top of page (2) regarding the VIN verification requirementWhen you did not have the VIN verified within thirty (30) days as required by law, *** cancelled your insurance policy. Since your insurance policy was cancelled by ***, there was a lapse period from November 18, 2016, until February 13, 2017, when you obtained a new insurance policy through ***. Our research also confirmed that the credit of $1,you received included the period you had full coverage vehicle insurance prior to your insurance being cancelled on November 18, 2016. Once the credit of $1,was posted to your installment loan, your payment effective February 1, 2017, was $with the force-placed insurance premium of $being spread over nine (9) monthsAs of March 28, 2017, $of the force-placed insurance premium has been paid, leaving $still owed. Since you had a lapse in insurance coverage, the total of the force-placed insurance will not be credited to your installment loan and your payments will remain at $until the force-placed insurance has been paid in fullAs of March 28, 2017, your installment loan is current and due for your next payment of $on May 1, 2017. Thank you for your patience while we conducted our additional researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Application for Certificate of Title

To whom it may concern,I submitted a complaint against 5/bank today, I originally submitted that I did not want anything as a resolution to the complaint, but I would like to alter thatI have since learned they will charge me $to close the checking account, I also have a prepaid card from
when my purse was stolen so I will probably have to pay $to close that tooI would like them to waive this fee and any other fees that will be tied to closing accounts with them since I wouldn't be doing this had they proven to be trust worthy with my money as well as being courteous in handling my concernsI shouldn't have to pay to remove my money from an institute that doesn't hold itself to the same standards it holds its customers too.Please let me know if this is possible and direct me to what I need to do in order to alter my complaint.Thank you,*** ***

*** *** *** *** *** ** ***Date: July 6, 2015Account: ***Regarding Your Mortgage Loan ApplicationDear *** ***:We received a copy of your complaint
submitted to the Revdex.com concerning the length of time the origination process has taken for your mortgage loanPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns.On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused youWe have researched the issue surrounding the processing delays you have experienced and found that there were multiple factors that caused the delay in the processing of your applicationThese factors included documentation delays, unforeseen title issues, and issues with the appraisal processingWe deeply regret the inconvenience these delays caused you.I have confirmed that the closing on your home occurred July 2, We hope the service you received at closing better exemplified the exceptional experience we strive to provide to our customersAdditionally, I want you to know that customer feedback is reviewed with our senior and executive management as part of our ongoing commitment to improving our operations.*** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Sarah S.Office of the PresidentPc: Revdex.com

*** ** *** *** *** *** *** ** *** Date: September 21, 2017 Account: *** Regarding Your *** Credit Card Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your *** Credit
Card. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. From April 24, 2017, to July 21, 2017, the Bank sent several promotional credit card offers to existing and prospective customers of the BankSome of the promotional offers were only sent to existing customers of the Bank, and some of the promotional offers were only sent to prospective customers of the BankThe promotional offer for a $cash bonus awarded as 35,rewards points that you mention in your complaint letter, was only sent to prospective customers of the Bank; the offer was not sent to existing customers of the BankI have confirmed that, as an existing customer of the Bank, the $cash bonus offer was not sent to youThe promotional offer you received and accepted when you applied for a Fifth Third Bank *** credit card on June 29, 2017, was the offer for a cash bonus of $100.00, awarded as 10,rewards points on the card, after spending at least $1,on the card within ninety (90) days of the account opening date. Since you spent at least $1,on your credit card within ninety (90) days of account opening, your account was provided with 10,rewards points on August 17, On August 25, 2017, you redeemed a total of 10,rewards points for two (2) $statement credits to your accountThe two (2) $statement credits to your current account are shown on your current account statement, a copy of which is enclosed for your review and convenience. Please accept my sincere apologies for any issue you experienced when you previously contacted the Bank regarding this matterWe strive to provide professional, courteous, and accurate service to our customers and we regret if this has not been your experience. If you would still like to close your credit card account, as is indicated in your complaint letter, please either visit any Fifth Third Banking Center for assistance or contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET, Saturday, 8:30a.m, to p.m., ETAlternatively, you may call me directly at the telephone number provided in this letter and I will be happy to assist you. Thank you for your patience while waiting for a responseIt is a well-known fact that no business can survive without its customers, and I want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P*** Office of the President PC: Revdex.com Enclosure: Current Account Statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint We hold Fifth Third Bank
accountable for the stolen items and damage to the carFifth Third Bank
authorized the companies, ones that they paid, to take the car and they
violated ** State laws during this processThis authorization should not have
ever occurredThis company believes that they are untouchable, and therefore
can lie, and behave this way without any consequencesFifth Third Bank reply
is a joke, and sounds like something from a loose cannon organization without
any morals and valuesTherefore we are consulting with several legal firms
about a civil suitInitial conversations with legal experts support the fact
that Fifth Third Bank is accountable, and violated **, State and Federal lawsFifth
Third Bank refuses to acknowledge that they were wrongThey should think about
the negative publicity around their brand regarding this issueThe cost and
impact to their brand is significantly greater that the cost to repair the
vehicle and replace the stolen itemsThis says a great deal about their
management team, and their understanding of this issue related to negative
publicity created through social media, Revdex.com and *** It is obvious that
Fifth Third is reckless and cares less about their unethical practicesFifth
Third Bank knows that they violated laws in ** and **, and they still lie and
act mischievousThe response from Fifth Third is a standard format/reply that
they send to everybodyThey do not accept responsibility for their reckless
actionsWe paid off the car and Fifth Third still sent it off for auction. Please let others
know about this unethical company that is vicious, lack control, and a liar. This is a brand that others should know
about
We want Fifth Third Bank
to accept accountability and pay for the damagesThey authorized the company
to move the car twice, and they should have notThe company would not have if
they were not told to move the carTherefore they are accountable The company they want us to contact lied about what a service organization said about the vehicleSo you have two unethical, immoral and mischievous companies.
Regards,
*** ***

I have attached the response to the complaint filed by *** ** ***.We received a copy of the complaint you submitted to the Revdex.com,
concerning your wife’s experience at the *** *** Banking CenterWe appreciate the
time you have taken to bring this matter to our
attention
Your comments expressing less than quality service are very concerningOn behalf of the
Bank, we would like to offer our sincere apologies for any frustration these matters may have
caused you or your wifeWe sympathize with the difficulties she encountered while
attempting to deposit the IRS refund check
I have shared the concerns you brought to our attention with the appropriate departments
within the Bank, concerning your wife’s experience at the *** *** Banking Center
Additionally, customer feedback is reviewed by our Senior Management as part of our
ongoing commitment to improving our customers’ satisfaction
It is our understanding that you visited the *** *** Banking Center on June 5, 2015,
and the check was deposited per your requestThe *** *** Banking Center also
confirmed that no overdraft fees were assessed due to the delay of depositing the check
Per the Rules & Regulations Applicable to all Fifth Third Accounts and Cards that is agreed
upon when the account is opened, the Bank has the right to refuse at any time to accept any
depositI have enclosed a copy of this booklet for your records
When the Bank is presented with a third party check, the Bank may approve the check
to be cashed, approve the check to be deposited only, require the original payee to be
present for the transaction, or refuse to accept the check at that timeI understand your
frustration when this situation occurredPlease be assured that it was not our intention
to cause you or your wife any hardship. We thank you for the opportunity to respond to your concernsYou are a valued customer
and we look forward to serving your financial needs in the futureIf I could be of further
assistance to you, please call me at ###-###-#### or toll free at ###-###-####

*** ** *** *** ** *** * *** *** *** *** ** *** Date: April 28, 2016 Account: *** Regarding Your Fifth Third Bank Installment Loan Dear *** ** and *** ** ***: We received a copy of the follow up complaint you filed with the Revdex.com regarding your installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your mortgage loan applicationPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Your original complaint was filed on April 16, We received your follow up complaint on April 25, However, we stand by the response conveyed to you in the previous letter sent on April 20, I have enclosed a copy of that prior response for your records and convenienceOur position on this matter has not changed. Our records indicate that the insurance policy on your *** *** *** was cancelled on January 19, As indicated on your enclosed Security Agreement, you must maintain insurance as long as there is an unpaid balance on your loanThe Bank notified you three (3) times requesting proof of insurance for your vehiclePlease use the enclosed notices as verification that the Bank did contact you about providing us with proof of insuranceIt should be noted, you were provided five (5) options on how to update your insurance information with the Bank. The Bank has received your insurance information and the Bank cancelled your force placed insurance policyA coupon book was ordered on April 18, As of April 26, 2016, the Bank has not received your $payment due on April 23, 2016. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Prior Response, Security Agreement

*** *** *** * *** *** *** *** *** *** ** *** Date: February 2, 2018 Account: *** Account: *** Account: *** Regarding Your Basic Checking Account Dear *** ***: We received a copy of the rebuttal complaint you filed with the Revdex.com (Revdex.com) regarding your closed Basic Checking account ending in ***We also received the complaint you submitted to the Federal Deposit Insurance Corporation (FDIC), which was forwarded to the Consumer Financial Protection Bureau (CFPB)We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter dated January 24, I have enclosed a copy of that letter for your convenienceOur position on this matter has not changed. Thank you for your patience while waiting for a responseWe regret that you feel the need to close your accountsIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com, Consumer Financial Protection Bureau Enclosure: Previous Response Letter

*** ** *** Thorndike Street New Bedford MA 02745 Date: April 13, 2017 Account: *** Regarding Your Installment Loan Account Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. The last payment for your vehicle installment loan was due on March 20, 2017, in the amount of $Enclosed is a copy of the Final Payment Notice we issued on February 23, The notice states: “If Auto BillPayer is currently paying your account, the above referenced final payment will be paid automatically on your due date.” You utilized Auto BillPayer to make your monthly paymentsYour account was paid via Auto BillPayer on March 20, 2017, for the amount owed of $The loan was paid in full and closed that day. On March 21, 2017, we received the check you sent to the Bank for $Please note that the Bank will attempt to process any check payment received, even if the associated account has been paid in fullThe payment would be applied to the account, and then an overpayment refund check would be issued at a later timeFifth Third Bank will also attempt to process a check payment a second (2nd) time if it is unpaid the first (1st) timeWhen we processed your check, it was returned as unpaidWe processed the check a second (2nd) time, and it was returned unpaid againFifth Third Bank did not charge any fees to your account for the returned paymentHowever, it is my understanding that your bank charged $for each time the check was presentedThis caused a total of $in fees on your checking account. We confirmed that a Bank error did not occur, and the notice you received stated that if you pay via Auto BillPayer the final payment will process automaticallyYou have been a valued customer who has never paid the loan lateWe certainly sympathize with situation surrounding the check payment you sent inIn the interest of customer service, we will issue a $check to you to cover half the fees your bank charged for the returned checkThe check will be sent to you in separate correspondence on April 18, 2017, using your address listed above. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Final Payment Notice

*** ** *** *** *** *** *** ** *** Date: July 16, Regarding Your Health Savings Account Dear *** ** ***: We received a copy of your complaint filed with the
Revdex.com concerning your Health Savings Account (HSA)We appreciate the time you have taken to document your thoughts and concerns regarding this matterWhen a new HSA is opened, Fifth Third Bank provides each customer with a copy of the fee disclosure for the accountI have enclosed a copy of this disclosure for your reviewThis disclosure explains in detail the fees and requirements associated with the account, including, but not limited to, monthly service charges, check order fee and the account closure feeThe fee schedule for the account is also available on the HSA Employee Portal which is used to access your accountPer this fee disclosure, the lesser of $or the remaining balance in your account will be deducted at the time the account is closedAccording to the activity on your HSA, you requested to have your Health Savings Account closed on June 4, At that time, the balance in your HSA account was $The $that remained in the account was collected as the closure fee and the account was closed out on June 8, I hope this letter addresses all of your concerns and you are satisfied with the resolutionWe strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ***, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Lisa S.Office of the PresidentPc: Revdex.comEnclosure: Health Savings Account Fee Disclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The handling of my claim has been horrendousI do not accept the response because the statement that I contacted Fifth Third Bank on January regarding the cashed checks fails to show all the times prior and after that I contacted the bank for that reasonAdditionally, an apology does not change the fact that I was calling to cancel the checks which would have saved me over a year and a half of time and fifty to sixty thousand dollars, had I been able to stop payment on the checks and fire the contractorThe application sent for a modification does require that I default on my loan, whether the bank wants to put that in the records or not, and would also mean I wouldn't be eligible to refinance, as I should be, once the property is completedFurthermore, the latest dealing I had with the Loss Draft department this past month was more of the sameI mailed in two checks separately from insurance, each with a separate letter, which included the property address and mailing addressOne check was to be mailed back to me at my mailing address, and the other was to be deposited into my escrow accountInstead, the first check was endorsed, the second check was reissued in my name, and both were mailed to the property address (not the mailing address) where no house exists (i.eno mail can be delivered)I was told that there was no record of a mailing address different from the property address, despite the fact that this exact same mistake occurred with the first checks and had to be corrected and all other communication from this department has been sent to my mailing addressI am not willing to forgo consistent mistakes, some with great consequences, with a generic apologyOther consumers have the right to know how poorly my claim has been handled and there should be some accountability.
Regards,
*** ***

We are in receipt of your letter dated November 21, 2016, regarding the informal complaint filed by *** ***We have had the opportunity to investigate this Complaint and offer the following information.Mr*** contacted Armstrong on October 13, and again on October 25, regarding
our data allowance policyOn October 27, 2016, an Armstrong supervisor attempted to contact Mr*** to discuss his concernsUnfortunately, Mr*** was unavailable.With respect to data notifications, Armstrong provides a mobile app and online usage meter to help manage data consumptionAccording to our records, Mr*** currently receives data usage notifications through a Gmail address associated with his accountArmstrong encourages Mr*** to contact our Customer Service Center to discuss other ways to manage his data.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
All my questions have not been addressed. The main and most important issue and question I have is if I have a $overdraft limit, why weren't my drafts paid instead of returned? In one of the written responses, MsWsaid this as a response to one of my previous questions. This is the question I have now and have not had a response to. In addition, I would like to know why returned some of my drafts on one day, charged me a fee, the transaction was re-presented, and paid, with another fee, when there were absolutely no changes to my account in the interim. These are the most critical questions that have brought me to this point and I have still not had addressed. What I believe is that MsWput the overdraft limit of $in writing to me in error. That being said, she needs to be accountable for her mistake and make good on this statement. In order to do that, she needs to reverse all my fees from October as per my original request.Lastly, I would like, in writing, the exact terms of my specific account. I do not want the rhetoric and paperwork that they give to all new accounts because they historically have not been applied in that manner to my account. How can I be expected to manage a budget without knowing the exact parameters of my account. These are not unreasonable requests. I feel a call from MsFor MrCis in order. They have my contact information and will gladly accept their call
Regards,
*** ***

*** *** *** * *** ** *** ** *** Date: August 8, 2016 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your installment loanWe
appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youOur records show that your installment loan ending in *** was closed as paid in full on May 17, However, we received and returned the following payments to you after your loan was closed as paid in full: Date Received Amount Date Returned Via Check Date Check Cashed 05/10/$05/23/06/09/16 06/09/$06/23/07/06/16 07/08/$07/22/08/04/16 The payments we received were not set up with Fifth Third BankTherefore, we are unable to stop the payments from being withdrawnYou will need to contact the bank the payments were set up with directly to cancel the paymentsIf we receive any additional payments going forward, the payments will be returned to you. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

*** *** *** * *** *** ** *** *** ** *** Date: October 30, 2017 Account: *** Regarding Your Vehicle Installment Loan Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
vehicle installment loan accountWe appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. On December 26, 2015, you agreed to a sixty (60) month vehicle installment loan in the amount of $9,with a 4.989% interest ratePer the enclosed contract, the account is in default if the required monthly payment is not received by the due date of the ninth (9th) of each monthWhen the account is in default, the Bank may repossess the vehicle used as collateral to secure the loan. Enclosed is a copy of the payment history for your installment loan accountThe account was in default on July 10, 2017, after we did not receive payment for the July 9, 2017, due dateWe received the July payment on September 8, After the September 8, 2017, payment, the account was still past due for the August and we continued to not receive payment for the accountOn October 13, 2017, the account was approved for repossessionAt that time, the account was sixty-four (64) days delinquent with the August 2017, September 2017, and October payments having not been paid. Please note that we are able to repossess the vehicle due to non-payment without prior noticeHowever, our records reflect that we called you using your phone number on file of ###-###-#### numerous times each month from July 17, 2017, through October 12, The vehicle was repossessed on October 15, Please note that payment to cure the delinquency must be received to prevent the repossession before the repossession takes placeThe payment cannot be submitted at the time of or after the repossession to stop the repossession from taking place. You called and spoke to our Collection Department on October 15, However, due to the repossession you needed to speak to our Repossession Department which is not open on the weekend. You spoke to the Repossession Department on October 16, 2017, and you were advised of the amount you needed to pay to redeem the vehicle, how the payment to release the vehicle could be received, and of the release timeframeTo redeem the vehicle, you needed to pay $via Western Union to cure the delinquencyThis payment amount covered the $in past due payments plus the outstanding $in late payment fees owedThe agent advised we could spread the $repossession fee out over the next three (3) monthly payments. We received the $via Western Union on October 16, You also scheduled the following Automated Clearing House (ACH) payments over the phone: ** $to process on November 9, 2017 ** $to process on December 8, 2017 ** $to process on January 9, 2018 Each of these payment amounts covers the $payment due that month, and $for the repossession fee, which is one-third (1/3) of the total $repossession fee amountWe contacted the repossession company and advised that you would be redeeming the vehicleAs of October 18, 2017, the vehicle became ready for releaseWe advised that day that you would not need to pay fees to the lot that held the vehicle when you picked it upHowever, the fees would be billed during the next billing cycle. You mentioned that you called the Customer Service Department on October 15, 2017, and you were told the account was only one (1) month delinquent for a payment amount of $Please be advised that the Bank’s Customer Service Department is closed on Sunday, and customer service for loans is closed on both Saturday and SundayI verified that you spoke to a representative in our Collection Department on October 15, We were able to review the phone call with our Collection Department and confirmed that the agent explained the account was past due for $with a total amount due of $I was unable to locate a phone call where a representative advised the account was only one (1) month delinquentI apologize for any misinformation that was given to you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Note, Payment History

*** *** *** *** *** *** *** ** *** Date: September 21, 2017 Regarding Your Mortgage Applications Dear *** ***: We received your complaint filed with the Revdex.com regarding your mortgage applicationsWe appreciate the opportunity to
assist you with this matter. Thank you for taking the time to speak with me via telephone regarding your concerns with your mortgage applicationsI was able to confirm with Christopher C***, Sales Manager that the inquiry completed on August 15, 2017, was made erroneouslyPlease be assured that we have submitted the necessary updates to the credit reporting agencies to remove that inquiry on September 1, Please allow up to thirty (30) days for the credit bureau agencies to update their reportingWe apologize for any difficulty or concern this may have caused you. You mentioned a conversation that took place between MrC*** and your real estate agent in which MrC*** advised your real estate agent that you were not in a situation to purchase a homePlease be advised that we have not found any history of any such conversation taking place. We have also confirmed that you have submitted a new mortgage application with MrC*** on September 6, 2017, and with that application, a new credit inquiry was made with your permissionThe application is still in process as of today. The remainder of your concerns were addressed in our previous correspondence dated September 6, For your reference, I have enclosed a copy of our previous correspondenceIf you would like to contact the credit bureaus directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Brandy W*** Office of the President Pc: Revdex.com Enclosure: Previous Correspondence

*** *** *** *** ** ***Date: April 30, 2016Account: ***Regarding Your Essential Checking AccountDear *** ***: We received a copy of the additional complaint you filed with the Revdex.com concerning your Essential Checking accountWe appreciate the opportunity to respond to this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on April 22, 2016.You mentioned a concern for the timeframe in which an online bill payment is posted and paid from your accountWhen a payment is scheduled on 53.com, the payment details explain if the payment will be sent electronically or via checkIf a payment is sent via check, it will be mailed to the payee, and will post to your account upon being presented to the BankIf a payment is sent electronically, the funds are immediately removed from the accountIt should also be noted that electronic payments are not able to be stopped once they have been paid.As we mentioned in our previous response, on April 7, 2016, there were two (2) stop payments placed on the accountThe stop payment request for a payment dated April 1, 2016, to *** *** *** *** in the amount of $could not be stopped because the payment was sent electronically and posted to the account on April 1, However, the stop payment request for check number *** in the amount of $272.10, which attempted to post to the account on April 7, 2016, was able to be stopped as a result of your request.For additional clarity on the funds availability policy, please refer to the enclosed Rules and Regulations that were provided to you when the account was openedAs explained on page eighteen (18), funds from cash, wire transfers and electronic direct deposits to your account will be available on the day we receive the depositThe availability of a check deposit is as follows: up to $of the total of your check deposits for the day will be immediately available to you on the day we receive the depositThe remaining funds will be available to you on the first business day after we receive the deposit.Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, April Q.Office of the PresidentPc: Revdex.comEnclosure: Rules and Regulations

What is the status?I have been waiting for more then a monthPlease document their non response and cooperation with its customers concernsAlso forward to State Attorney General, FBI, USDOJ.Please advise they continue to charge ridiculous overdraft fees

April 11, 2017*** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** ***Re:Your reference: *** *** *** *** - Complaint No***Dear Ms***:We are in receipt of your letter dated March 27, 2017, regarding the
informal complaint filed by *** *** *** ***We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has spoken to Mrand Mrs*** numerous times regarding credits for overpaying their billAs stated in our previous responses, it is Armstrong’s policy to automatically credit any overpayment to a customer’s account, and such credit will be reflected in the customer’s subsequent billArmstrong assures Mrand Mrs*** that their credits have been, and continue to be, correctly applied to their account.After receiving their initial complaint in December 2015, Armstrong mailed Mrand Mrs*** a copy of their billing ledger highlighting the credits that were applied over a period of three yearsIn order to ensure that they understood the billing ledger, Armstrong’s Customer Service Center contacted Mrand Mrs*** to explain the ledger and how the credits were applied to their accountAdditionally, as a courtesy, Armstrong credited Mrand Mrs***’s account for one month of free service in December 2015.Armstrong recommends that Mrand Mrs*** remit payment for the exact amount of the invoice each month to avoid any further confusion.Armstrong encourages Mrand Mrs*** to contact our Customer Service Center if she has any additional questionsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** *** *** ***