PROCORPSA

*** *** *** *** ** *** ** *** Date: January 30, 2018 Account: *** Regarding Your Essential Checking Account Dear *** ***: We received a copy of the complaint you filed with the Revdex.com, and we received a copy
of the email that you sent to Greg CPresident & CEO, concerning your Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal RegulationsThe Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank, from loss or possible fraud. According to the Bank’s Funds Availability Policy, outlined in the Deposit Account Rules and Regulations, when a check(s) is deposited, the first $of the total check deposit will be available on the day we receive the depositThe remaining funds will be available on the first (1st) business day after the day we receive the depositIn some cases, we reserve the right to hold funds for a longer period of timeThe full amount of the deposit will not become available until the hold has endedAvailability of funds will generally be no later than the ninth (9th) business day after the day of the depositCircumstances that may delay availability of funds include: ** Reason to believe the check(s) deposited will not be paid. ** Checks totaling more than $5,that are deposited on the same day. ** A check is re-deposited that has been returned unpaid. ** The deposit account has been repeatedly overdrawn in the last six (6) months. ** An emergency, such as a failure of communications or computer equipment, occurs. ** The account into which the funds are deposited was opened within the last thirty (30) days I have enclosed a copy of the Bank’s Deposit Account Rules and Regulations for your review and convenienceFor more information about the Bank’s Funds Availability policy for consumer accounts, please refer specifically to pages nine (9) through twelve (12)For more information about an extended hold being placed on a deposited check(s), please refer specifically to page twelve (12). On January 18, 2018, you opened your Essential Checking account on our website at 53.comOn January 19, 2018, you visited our *** Executive Banking Center located at *** ***, Fairfield, *** At that time, you deposited a $23,check from an account held by *** *** Title, IncThe employee who accepted your deposit explained that an extended hold would be placed on the deposit and provided you with written notification that a temporary hold would be placed on the depositThe letter explains that the hold will be removed and the funds made available on February 1, A copy of the letter dated January 19, 2018, is enclosed for your review and convenience. At the time of the deposit, you explained that you might need access to the funds before February 1, 2018. The employee assisting you explained that a branch manager could review the deposit to determine if the hold could be removed, but that there is no guarantee that the hold would be removed before February 1, Before we received your complaint, and per your request, the relevant parties at the Bank reviewed the deposit and the additional information provided by *** *** Title, Inc., to determine if the temporary hold would be removed before February 1, On January 25, 2018, it was decided that the temporary hold would not be removed before it is scheduled to be removed. Since we have determined that the hold was placed in accordance with federal guidelines and the Bank’s established policies and procedures, the Bank will not remove the temporary hold before it is scheduled to be removed on February 1, We regret any inconvenience or frustration this might cause you. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com PC: Greg C., President & CEO Enclosures (2): Deposit Account Rules and Regulations Letter Dated January 19,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Problem: This bank robs me blind and I am not the only oneThey need to change their policiesTheir overdraft fee is $for each item, even if you opt outAnd if they decide not to pay the item they charge you NSF of $Where is my choice??? A lot of times I just forgetThe higher ups need to look out for their customers not only for themselvesYes I do understand this is a business and they need to make money, but getting their "valued" customers deeper and deeper into debt, really? I don't want a letter of an apology, I want change not only for me, for all the customersSince you say you are "unable" to give me a refund, even so you can if you really wanted to make my life easierThis bank does not care.Desired Outcome: Policy change

March 8, 2018*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re: Your reference: *** *** - Case No***Dear Ms***:We are in receipt of your letter dated March 2, 2018, regarding the informal complaint filed by *** ***We have had the
opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Mr***’s frustration regarding his internet speedsAn Armstrong technician contacted Mr*** on March 5, to address his concernsAccording to Mr***, the last speed issue he had occurred on March 1, at approximately 8:p.mAt that time, Armstrong experienced an outage in Mr***’s areaArmstrong checked Mr***’s modem and found no issuesArmstrong credited Mr***’s account for $due to the inconvenience he experienced.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional concernsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

Hello, Per banker Ryan V., I was eligible to have my PMI removed based on the recent market assessment receivedI spoke with MrVin August regarding the PMI removalEven though I was initially told by MrVthat I was eligible for the removal and that he was taking care of having it
removed, Fifth Third neglected to remove the PMI, forcing me to refinance with an alternative financial institutionPMI payments continued September-FebruaryI believe a fair resolution is reimbursement for the unnecessary PMI payments during that time period

*** ** *** *** *** *** *** *** ** *** Date: August 30, 2016 Account: *** Regarding Your Secure Checking Account Dear *** **
***: Thank you for contacting the Bank regarding the Secure Checking Account that was opened in your nameWe appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Since your previous correspondence with the Bank indicates that you are aware of the issues regarding the Secure Checking account, this response does not outline the issues you experienced attempting to resolve this matter. The Bank attempted to resolve the issue regarding the fraudulently opened Secure Checking account in Specifically, I have confirmed that on December 17, 2013, we deleted the negative reporting of the account from ***Additionally, on December 27, 2013, the Bank requested to buy the debt back from *** the Collections Agency to whom the debt had been soldDue to issues with *** the repurchase of the debt from *** was not successful and the debt was sold to another collections agencyWe were not aware that the repurchase of the debt was unsuccessful and that the debt was sold to any other Collections Agencies until you contacted us regarding this matter in November 2015. Please be aware that this matter is now resolvedEnclosed is a copy of the letter from *** *** *** * ***, stating that the debt has been paid in full as of August 22, Also enclosed is a copy of the Fifth Third Bank Official Check the Bank sent to *** *** *** * *** for payment of the debt. Although we sincerely regret the issues you experienced regarding this matter, we will not be providing you with any monetary compensation resulting from the issues you experienced. *** ***, we strive to provide professional and accurate service to our customers, and we regret that this has not been your experienceIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President Enclosures (2): *** *** *** * *** Letter Dated August 22, 2016; Copy of Cleared Check

*** ** *** *** *** ** *** ** *** Date: February 9, 2017 Account: *** Regarding the Promotional Cash Bonus for Your Essential Checking Account Dear *** ** ***: We received a copy of the complaint you submitted to the RevDex.com regarding the promotional cash bonus for your Fifth Third Bank Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youDuring our research, we confirmed that there was a $promotional cash bonus offer available when you opened your account via 53.com on November 17, The offer stipulated that in order to qualify for the cash bonus you needed to set up direct deposit and make three (3) online bill payments using Fifth Third Bank’s online bill pay service within ninety (90) days of opening your account. When reviewing your account, we determined that you met the qualifications for the $promotional cash bonus offerHowever, before your first (1st) direct deposit posted to your account, the promotional code on your account was changedThat is the reason why you had not yet received the $cash bonusBased on our research, we credited $to your account on February 2, I am sorry for the delay in receiving your cash bonus, and I truly hope this resolution meets your satisfaction. Thank you for your patience while we researched this matter for youIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

*** ** *** *** ** *** *** *** ** *** Date: March 30, 2017 Account: *** Regarding Your Installment Loan Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. If a vehicle securing a loan with the Bank is a total loss, the account holder is still responsible for making the monthly payment per the contractual obligation until the loan is paid in fullThis may mean continuing to make payments until all insurance proceeds are receivedIf the insurance is not sufficient to pay the loan in full, the customer is responsible for the remaining amounts owedIf the account holder does not make the required monthly payments, late payment fees are added and applicable derogatory payment information is provided to the credit reporting agencies if the account becomes thirty (30) or more days delinquent. As required, you continued to make the monthly payment owed for the account until we received the warranty refund and insurance proceeds to cover the balance owedThe funds we received for GAP insurance totaled $1,After all insurance and warranty refunds were applied to the account, there was a remaining balance owed to you of $68.86, which was sent to you on January 11, Please note that on March 2, 2017, we backdated the warranty refund and insurance proceeds to September 13, 2016, when the total loss occurredThis increased the overpayment refund owed to you by $We sent the additional $refund to you on March 3, If you have not received the additional refund check, please contact me directly using my phone number listed below. We are unable to advise why the GAP insurance paid only $1,for the vehicleI understand you are stating that if you had not been making payments to the loan that the GAP insurance would have paid for more, and you requesting the Bank refund you for the payments you made after the total lossWe are unable to provide additional refunds because it would still leave a remaining balance owed on the loanIf you have questions about the GAP insurance refund amount and why more funds were not issued, please contact your GAP insurance company directly. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

Please find below the text of the letter that is being mailed to the customer along with the enclosures mentionedThank you. *** ** *** *** *** ** * *** ** *** Date: May 22, 2017 Account: *** Regarding Your Essential Checking Account Dear
*** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease also accept my sincere apologies for the level of service you received when you previously contacted the Bank regarding this matterWe strive to provide professional and accurate service to our customers and we regret if this has not been your experiencePlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We understand your concerns regarding the availability of your depositWe are continually working to ensure that the funds from your deposits are available in a timely manner, while meeting all Federal regulationsThe Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank, from loss or possible fraud. Per Federal Guidelines, and per the Bank’s Funds Availability Policy for Consumer Accounts, when a check is deposited into a consumer checking account using the Bank’s Mobile Deposit service prior to the cut-off time of p.m., ET, up to $of the total of your check deposits will be immediately available to make purchases, withdrawals, and cover any items that may post to your account that business dayThe remaining funds will be available on the second (2nd) business day after the day of your depositIn some instances, we reserve the right to place a hold of a longer period of time on a depositThe full amount of the hold will not become available until the hold has endedAvailability of the funds will generally be no later than ten (10) days from the day of your depositDepending on the reason for placing the hold on your deposit, part of the deposit or all of the deposit may be heldIt is important to note that the Bank does not control the amount of time it may take for a check to clear nor does the Bank have any way to expedite this processA hold may be placed on a check to allow sufficient time to ensure the check will not be returned. On May 12, 2017, a mobile deposit of $posted to your Essential Checking accountDuring the processing of your deposit, a hold was placedBecause your deposit was made using Mobile Deposit, rather than in-person, we were unable to notify you of the hold at the time of your depositHowever, the Bank did issue a letter to you on May 12, 2017, to inform you of the hold, the reason for the hold, and when the deposited funds would become availableFor your records and convenience, we have enclosed a copy of the letter. The Expedited Funds Availability Act allows the Bank to place a hold on deposits for several reasons. One of the reasons the Bank may place an extended hold on a deposit, is when the account into which the check(s) being deposited has had a history of repeated overdrafts in the last six (6) monthsAs is indicated in the letter we sent on May 12, 2017, this is the reason for the hold placed on the mobile deposit received on May 12, I have also enclosed a copy of the Bank’s Rules and Regulations for your review and convenienceFor more information about the Bank’s Funds Availability policy for consumer accounts, please refer specifically to page four (4)For more information about an extended hold being placed on a deposited check, please refer specifically to page twenty (20)For more information specific to the funds availability of mobile deposits at Fifth Third Bank, I have enclosed a copy of the Bank’s Digital Services User AgreementWe regret any inconvenience this may have caused youYou are a valued customer of the Bank and it is not our intention to cause you any hardship. Because the hold on the funds you deposited was placed in accordance with Federal Guidelines and the Bank’s Rules and Regulations, the hold on the funds you deposited will not be removed until the hold is scheduled to be removed on May 23, 2017, as is indicated in the letter we sent on May 12, 2017, a copy of which is enclosed. *** ***, thank you for your patience while waiting for a responseWe truly value your business, and we look forward to continuing our banking relationship with youIf you would still like to close your account, as is indicated in the complaint you filed with the Revdex.com, you can certainly do thatAfter the hold on the funds you deposited is removed on May 23, 2017, you may visit any Fifth Third Banking Center to close your accountIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (3): Letter Dated May 12, 2017 Rules and Regulations Digital Services User Agreement

Revdex.com:
yes the Bank has addressed the issue but will not fix itMyself and *** *** have given them all the proof they need but still will not fix this on going issue that's lasted monthsNo the company has not met the agreement they outline for meI spoke with Fifth Third Bank weeks ago and they told me they would call me back in days, I have still yet to hear from themI am still be charged a monthly bill with interest.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory
The banking representitive purposely and with deception set up my two accounts so that I would not qualify for the bonus. This is wrong. There were plenty of monies depositedI would have qulified had the accounts been set up with the correct funding which was not done by the bank.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is true that the appraisal was done on my property at *** *** ***It is true that the loan is related to that property and that the taxes for that property have been paidI have contested none of those facts.The reason for my complaint, which has still not been addressed, is that the reason we applied for the loan was to purchase the property at *** *** *** ***The amount paid for that property became a part of my mortgage loanI asked that the taxes for that property be escrowed along with my original one on *** ***When I received a tax bill for *** *** *** ***, I called Don HI was told that I could throw it away because the bank was taking care of the taxes.Neither of the letters I received from Fifth Third Bank address the real issueThey only tell me that they have no record of the property at *** *** *** *** (so someone clearly made a mistake in the loan process) and that the taxes have been paid for the property on *** *** (but not for the other when I was told that would be the case)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I believe I was charged and exuberant amount in feesWhen my account was overdrawn due to a financial hardship that almost led me to declare bankruptcyI feel like I am being taken advantage of because of my financial hardshipI will not drop this matter and continue to complain to every social media platform I can think of and other platforms such as ***, *** *** etc. The only way I will be satisfied is if I am refunded all or the majority of the fees FifthThird charged meThe fees they kept charging me were a major reason I kept being overdrawnThey bank did not lose any money because I was overdrawn, I spoke to a FifthThird representative who actually was able to refund an extra $Even though in FifthThirds response to my complaint said they had already given me the maximum refundSo that letter is fraudulently making that statement since I have gotten $That is still not a sufficient amount5th3rd has literally taken food off of my family's table and put us in a bad spot$is a lot of money to me, and a drop in the bucket per say for a financial giant like 5th3rd.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** *** *** *** *** *** *** *** ** *** Date: August 16, 2017 Application #: *** Regarding Your Construction Loan Application Dear *** ***: We received a copy of the complaint filed with the Revdex.com (Revdex.com) regarding your construction loan applicationWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Thank you for taking the time to speak with me on August 7, 2017, about your application for a construction loan to build your new homeAs we discussed, there were delays in processing the application surrounding the appraisalWe received your application for the construction loan on May 23, The appraiser needed additional information from your Mortgage Loan Originator- Lucas HMrH., however, he did not provide the requested information timely so the appraisal order was cancelled on June 23, As a result, no action was taken on the file by the servicing teamArea Sales Manager- Edward P- took over responsibility for overseeing the application process to ensure your file would move forward as quickly as possible. The appraisal was re-ordered via a rush order request on July 12, The appraiser completed the appraisal on July 21, 2017, and it was provided to the Bank on August 2, 2017. The appraised value was lower than originally submitted at application, so the loan would be denied or a counter offer presented to amend the loan amountThe application was delayed until the counter offer could be prepared for your approvalYou accepted the counter offer with a reduced loan amount. *** ***, I am very sorry for the delays with your loan applicationWe strive to provide best in class customer service, and I regret that was not your experienceI verified that your loan is scheduled to close on August 16, I confirmed that the interest rate for the loan is 4.125%, including a point discountThe Bank did not charge you for the point discount due to the application delaysThe Bank also waived the $appraisal fee, and the fee for extending the lock on the interest rate that was needed as a result of the appraisal delayAdditionally, Mr. Powell waived the $processing fee and the $underwriting fee from your application as additional compensationPlease be assured that the relevant Bank management has been made aware of the issues with your loan applicationThe Bank’s Executive Management team reviews all complaints received in the Office of the President on a monthly basis as well. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

*** *** *** *** *** *** ** *** Date: July 14, *016 Account: *** Account: *** Regarding Your Fifth Third Bank Accounts Dear *** ***: We received a copy of the complaint you filed with the RevDex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. Your debit card ending in *** was activated April 12, *016, and is connected to the checking account ending in ***I apologize that your request for a debit card specifically for the checking account *** has not yet been fulfilledI have ordered a debit card for youIt should arrive at the above address within seven (7) business daysIt will function the same as your existing card; however, it will have a different design to more easily tell the cards apart. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $or less at the end of the business dayThe amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) monthsFor the first overdraft occurrence, you are charged $per itemThe second occurrence and higher is $per itemAn overdraft notice that details how your account became overdrawn is sent to the address on file and is also available on 53.com. I reviewed your online banking activity in response to your concernsA payment of $posted on July 1, *016, for ** *** Home MortgageA payment of $posted on July 1, *016, for *** ***Both of these were one-time payments scheduled to come out of the checking account ending in ***You indicated within your complaint that this was not your intention, however, because they were “immediate” payments, there would have only been a small window of time to cancel the payments and re-schedule them from a different accountPlease note that all of the recent bill payments scheduled through 53.com were deducted from the account ending in ***. Your beginning balance on July 1, *016, was $Seven (7) debits totaling $1,posted to your account, creating an ending negative balance of ($762.03)Because the account balance was not sufficient to cover the transactions that posted, the Bank charged your account six (6) overdraft fees of $each on the next business day, which due to the holiday, was Tuesday, July 5, *I have enclosed a copy of the overdraft notice, which provides additional detail regarding the transactions that posted to the account and the fees that were assessedThe ending balance in the account on July 5, 2016, was negative ($25.03); however no additional overdraft fees were assessedThe account returned to a positive balance on July 6, *016. It is not our intention to cause you any hardship and I apologize for the inconvenience this matter caused youBecause you are a valued customer, overdraft fees were reversed on April 7, *016; May 12, *016; and July 5, *for a total credit of $Therefore, we are not willing to reverse any additional overdraft fees at this time. Checks and electronic payments are batched and collected from payee’s at the end of the business day for overnight processingBecause these transactions are collected overnight, they will not show as pending against your account during the dayTherefore, when you called on July 5, *to verify your balance, the *** *** *** payment for $would not have shown as pendingYou also expressed concern that you did not receive an alert when your account balance fell below $Please note that if the account falls below the specified balance amount during overnight processing due to a check or ACH payment, you will receive the alert the next dayI reviewed your Account Alerts and you have an active Low Balance Alert for the account ending in ***It was set up using the joint account holder’s online banking profile and generates when the account balance is below $Because the transactions that caused the overdraft occurrence were processed overnight, you received a Low Balance Alert was texted to the telephone number ###-###-#### on July *, *016, at 9:a.m., and July 6, *016, at 10:a.m., ETThese alerts were in addition to the Current Balance Alert texted to the same telephone number on a daily basisAfter logging into your accounts online, you can update your Alert settings, by visiting the Service Center tab, and then navigating to Alerts. I hope that this information reassures you that Fifth Third Bank has been accurately handling your accountsYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Overdraft Notice

*** ** *** *** ** *** *** *** *** ** *** Date: September 23, 2015 Account: *** Regarding Your Fifth Third Bank Preferred *** Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com regarding your
credit card accountWe truly appreciate the time you have taken to share your thoughts and concerns with us. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that our senior and executive management teams review customer feedback as part of our ongoing commitment to improving our customers’ satisfaction. The Preferred *** is a premium credit card that offers benefits and services to meet the unique needs of our customersThe Preferred *** does have an annual fee of $79.00, which is waived for all customers the first yearThe annual fee is also waived for members of the Preferred Program with a combined account balance of $100,or members of Fifth Third Private Bank. On June 13, 2014, you submitted an electronic application onlineThe product disclosure, identifying interest rates, and fees associated with this product were provided during the online application process. Upon approval of the application, the Bank issued you a Preferred *** account ending in ***I have enclosed a copy of your first credit card statement dated June 27, On this statement, the first annual fee of $was assessed to the account on June 27, However, on Page three (3) of the statement, the Bank waived your first Annual fee of $on June 27, 2014. On June 26, 2015, your Preferred *** remained open with a zero balanceThe annual fee of $posted to the credit card accountI have enclosed a copy of your credit card statement dated June 26, 2015. On July 17, 2015, you requested the Bank to close your Preferred *** account ending in ***. On July 27, 2015, a credit card statement was mailed to you indicating a minimum payment of $35.00 was due by August 24, When the Bank did not receive your payment by August 24, 2015, a late payment fee of $was assessed to your accountI have enclosed a copy of your statement dated August 27, 2015, which indicated a total balance of $106.00, including a past due amount of $and a minimum payment due of $70.00. We strive to provide professional and accurate information to our customers and I regret the difficulties you have encountered regarding your accountOn September 16, 2015, we requested the $in fees and finance charges to be waived on your accountThe credit will be reflected on your next account statement. Per your complaint to the Revdex.com, we have removed your telephone number from our systemsYou will no longer receive telephone calls regarding the delinquent status of the credit card account. We appreciate your patience while we researched this matterYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosures: Statements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
At the time of purchase at *** *** the salesperson required that we have insurance before Fifth Third would supply the car loanI purchased a policy by the standards given by the auto dealership and gave them the policy number so they could enter it into the computerAt the time of purchase the dealership gave me the incorrect vin# to the vehicle, so I insured a *** but not the one I drove off the lotI wasn't aware of this until I received a letter from the DMV stating my vehicle was not coveredI immediately fixed the issue and shortly after I received the Auto loan change from Fifth ThirdI signed up for Paperless billing and I only received the new booklet of the new auto loan in the mail from Fifth ThirdThe stated they sent me letters in the mail explaining I did not have insurance on my vehicleI never received those statementsI resolved the insurance issue with *** with no hassle and the switched the VIN numbers I supplied Fifth Third with this paperwork that I was insured the entire time and that I had the vehicleThey changed the fee that was tacked on to my loan but they did not remove the whole amountI never received a call from this company until I reached out to them when I received the loan payment bookletThe bank is trying to make a quick buck off shady business practicesIf I would have received one call from them I would have changed my insurance instantlyMy monthly insurance cost only increased by Dollars a monthI was never informed of Forced Place Insurance by the dealer and In my loan agreement it specifically states my loan can not be changed without my signatureI would like this entire fee refunded
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: December 5, 2016 Accounts: *** *** *** *** Regarding Your Accounts Dear *** ** ***: We received a copy of the complaint you submitted to the Revdex.com
regarding your credit card, checking, and savings accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. If your payment does not post by the due date, your account is considered delinquent and subject to collection activityThe Bank’s guidelines for contacting customers allow for telephone calls seven (7) days a week from a.mto p.m., including holidaysThe Bank may make several calls each day in an effort to inform you of the past due payment and to make payment arrangements. On November 12, 2016, your credit card account ending in *** was due for a minimum payment of $When we did not receive your payment by the due date, we assessed a $late fee to your account on November 15, Our Collection Department also began making calls to you at the phone number on file, ###-###-####They made calls on the following dates: 11/23/10:a.m., ET 11/25/1:p.mand 8:p.m., ET 11/27/11:a.m., ET 11/28/2:p.m., ET The only time our Collection Department made contact with you was on November 25, 2016, at 8:p.m., ETDuring that call, you informed the agent that you had already mailed a paymentWe subsequently received and posted your payment of $on November 28, No collection calls have been made since that timeAs of December 1, 2016, your account is currentYour next billing statement will be mailed on or around December 15, 2016, and your next minimum payment as indicated on your next statement will be due on January 12, In the interest of customer service, we waived one (1) late charge of $The fee waiver will appear on your next statement. As an alternative to mailing your monthly payment, you may want to consider enrolling with our Auto BillPayer serviceAuto BillPayer will automatically transfer your minimum payment amount, or another amount you may choose, from a non-Fifth Third Bank checking account to your credit card account by the due date each month at no additional chargeIf you are interested in enrolling in Auto BillPayer, please contact Auto BillPayer at ###-###-####, Monday through Friday, a.mto p.m., ET. You also have the ability to make payments from your non-Fifth Third Bank checking account online at no additional charge by enrolling in Internet Banking at 53.com, or you may call customer service at 800-972-to make a payment by phonePlease note that if you make a payment by phone, a fee may be chargedCustomer service is available Monday through Friday, a.mto p.m., and Saturday 8:a.m. to p.m., ET. You also mentioned fees assessed to your checking account ending in *** and your savings accounts ending in *** and ***In regards to your checking amount, you stated that fees were assessed to your account because items were not posted in the correct orderFifth Third Bank processes transactions at the end of each business dayThis does not include Saturdays, Sundays, and Federal Holidays. Transactions are posted in the following order: Credits and deposits made prior to the end of the cut-off time as detailed in our Funds Availability Policy. Time-stamped debits, such as ATM (Automated Teller Machine) withdrawals and debit card purchases, in the order in which they are received. All other debits including checks, and electronic bill payments, in the order of largest amount to smallest amount. Fees and service charges in the order of the largest amount to the smallest amount. A review of your account shows that all items were posted in the correct order per our policyHowever, I have enclosed your last six (6) months’ worth of statements and overdraft notices for your reviewIf after reviewing your statements you believe any items were posted incorrectly, please contact me at either number below, and I will be happy to further research this matter. We also reviewed the fees assessed to your savings accountsOur records show that no fees were assessed to your savings account ending in ***, and only four (4) fees of $each were assessed to your savings account ending in ***All four (4) fees were for funds transfersBased on our review, there were no fees assessed to your accounts in errorTherefore, we will not be refunding any fees assessed to your checking and savings accounts. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Statements and Overdraft Notices

Revdex.com:
I will continue to reject the business' response The fact that they consider it closed is because they have my money I will begin my distribution of the story and outlining the events with social media, local media, and perhaps litigationI will attach MsSname to all of it as well, as she seems to consider the issue worth the $
Regards,
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*** *** *** *** *** *** *** ** *** Date: November 15, 2017 Account: *** Regarding Your Installment Loan Dear *** ***: We received copies of the complaints you filed with the Revdex.comWe are sorry to hear about the
difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize that we failed to meet your expectations. In your complaint, you raised concerns about the length of time your hardship deferment was in processUnfortunately, we have needed to extend our processing times somewhat due to the unusually high volume of requests for hardship assistance we are receivingWe have taken measures to reduce these delays, and we strive to provide the best customer service possibleAs a follto the voicemail message I left for you, your deferment has been processedThe September and October payments totaling $were placed at the end of your loan termThe loan is now due for the regular monthly payment amount on November 30, 2017. We have researched your concerns regarding the information being reported to the credit bureau reporting agencies for this accountWe submitted an update to the four (4) credit reporting agencies to remove any reporting of a payment thirty (30) days past due for September and OctoberThis was done for both you and for the co-borrowerIn addition, the account information was reviewed after the update and we have confirmed that it is now accurateIf you would like to contact the credit bureaus directly, their contact information can be found below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused you. You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com