PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
Regards,
*** ***

*** *** *** *** ** *** ** *** Date: May 26, 2016 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com regarding your installment loanWe
appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any difficulties you experienced when you previously contacted the Bank regarding your installment loan. As you are aware, your monthly installment loan payment amount is $414.44, and your payments are due on the fourteenth (14th) of each monthWe received and posted your most recent payment of $on May 19, This payment partially satisfied your payment due on October 14, Your installment loan now has a partial payment of $towards your October paymentThis means you will need to make a payment of $to fully satisfy the October payment. Since you have an installment loan, the amount showing due in Internet Banking will always show as the regular monthly payment amount dueBecause you make partial payments, you may want to consider tracking your payments so that you know how much is needed to satisfy your next payment dueFor example, if you make a partial payment of $100.00, then you know that you will only need to pay $to satisfy your next payment. If you make another partial payment of $50.00, then you know that you will only need to pay another $to satisfy your next paymentPlease note that your payment history is available via Internet Banking which can help you keep track of the payments you have made and what is still due. Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I provided proof to the" 3rd party insurance company" before May 27, that you state in your letterI sent proof of those fax confirmations to the insurance department that is run from inside your company with the time and date stamp on it that says you did in fact recieved my insurance agent's communicationsIn fact it was provided in MARCH APRIL AND MAY You state that you sent letters in December, Janurary, and March yet none was received at my address or at the co signers address which in the contract it states you must communicate with both partiesAs soon as I brought it to your attention I recieved the letter May 15,telling me I owed you money and that letter was back dated to April 20th yet the postage mark showed it was mailed May 10,You still have not provided me proof of those letters and the exact dates they were mailed even though I have requested them every phone call I have made and in this complaintYou then state you charged $2,to my loan for INSURANCE that I had already provided proof to you on separate occasionsYou even placed my car on the repossession list in FebruaryI sent you a *** *** payment in March, which I still have the receipt of, for everything you said I was past due on and asked your collections department if there was ANY OTHER PENDING ISSUES that needed to be addressed, TWICE! They told me no each timeI asked if this would return my payments to their regular amount for the remainder of the loan they said yes, twiceI paid for tow fees, storage fees, your ridiculous late fees, and the months I was behind on payments in order to regain ownership of my vehicle from the repossession companyThe car was without coverage in Janurary and Feburary since it was in your possessionIt was not covered for monthsHow does months of me not paying for coverage on a car that you had in YOUR possession equal $worth of insurance? You say I currently owe $for past due March and April payments because I didn't pay your adjusted amount I paid my regular payment of $ON TIME because you had failed to send a new payment book or even so much as a letter stating you wanted a higher payment for insurance that had already passed before you realized it and you are adding an extra $to the next months after that? I was told by the insurance department that your full coverage insurance was $a monthBut with what you are saying I'm behind even though I made my regular $payment in March and April PLUS the $added to my monthly payments for the next months that equals $a month for insurance$a month that your insurance dept says is what they charge per month would equal $TOTALYou still owe me the $you say I'm past due if you are going to continue to charge me $extra for the next months! I demand a laid out bill of your insurance coverage for EACH month you are charging me showing what it covers and how much is charged on a monthly basisYou have yet to provide me any proof what so ever! You just demand paymentI have rights! Also you didn't add all this to my loan until March when I was up to date with payments and had obtained full comprehensive coverage on the carYou said you charged us retroactivelyYou are the only bank I know to punish customers who are doing their best to pay you on timeYou just want to repossess the car because I keep getting closer to pay off dateYou have nickel and dimed me to death on this loan with your unethical fees, calling and harassing my elderly grandmother who has dementia and trying to squeeze money from her in her confusion every single day even though I spoke to you trying to get this straightened outYour collections department is absolutely deplorable and rude customer service agents who skirt the lines of the law and are threatening when they speakYou still have not answered the reason customers aren't allowed to record your conversations but you can record us! I know that answer! You don't want your unethical practices revealed in court! I demand all proof I have asked for in this message and I also demand either a refund of the $or take the $for the next months off my paymentsYou can have one or the other to cover the months you say I was without to cover $worth of insurance for Janurary and FeburaryIf I paid both that would be $for MONTHS Janurary and February and that is a mistake on your partIf the amount is not returned I will be pursing legal counsel to sue for unethical banking practices, breech of contract, and harassment! I have had cars in my lifetime and this is the most disgusting practices I've ever dealt with! You discriminate against your *** customers, like me, which was proven in court and you were sued for! Had I known this I would have never done business with you! Lesson learned and I will be getting a copy of everything I have constantly been requesting since the beginning of this nightmare through legal counselI refuse to let you take advantage of me or my sick grandmother any longer!
*** ***

We are in receipt of your letter dated January 28, 2016, regarding the informal complaint filed by Karen ***We have had the opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Ms***’s continued frustration with spam email but
assures her that its spam filters are working properlyOn January 29, 2016, Armstrong contacted Synacor to discuss Ms***’s issuesSynacor monitors email traffic on Armstrong’s servers and blocks a large portion of spam that customers never seeHowever, some spam emails contain legitimate domains that have been spoofed, and these cannot be blockedSpam emails that are sent from different IP addresses are difficult to block, but it can be accomplished over time if enough customers mark them as spam to increase their “spam score.” Synacor recommends that customers mark any emails that do get through as spam, as this will increase their spam score and the likelihood of being automatically blocked in the future.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Hello: I called the customer on December 12, 2016, and researched her concernsWe provided the customer with the most recent title from *** ***We also provided the customer with the *** *** title History. We stand by the response conveyed on December 19, Unless the customer has new information, we did not find any Bank error in the title that was sent to the customer. Thank you. Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: ***

*** *** *** *** ** *** *** *** ** *** Date: January 10, 2017 Account: *** Regarding Your Credit Card Dear *** ***: We received a copy of the complaint you filed with the Revdex.com concerning your credit card
accountWe appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you received when you previously contacted our Customer Service Department regarding this matterWe strive to provide professional and accurate service to our customer and we regret if this has not been your experience. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. According to the credit card statement for the period from October 18, 2016, to November 17, 2016, there was a minimum payment of $due by December 14, Since we did not receive the minimum payment of $by the payment due date of December 14, 2016, a late payment fee of $was assessed and posted to the account on December 15, Enclosed please find copies of your account statements for the period from October 18, 216, to December 17, 2016. Although I do not know how *** ** ***’s online banking system operates, I am familiar with Fifth Third Bank’s online banking and bill payment systemAfter a customer creates a payee in our online banking system, our system checks to see if the payee is one for which the payment can be sent electronicallyIf the payee is not one for which the Bank has an established relationship and the payment cannot be sent electronically, then the payment will be sent in the form of a checkAdditionally, when a customer creates a payee on Fifth Third Bank’s online banking and bill payment system, it is necessary to provide the full address from the billhead of the bill that is to be paidSpecifically, the correct billing address listed on the account statements is as follows: Fifth Third Bank PO Box 740789 Cincinnati OH 45274-0789 The Fifth Third Bank address of Fountain Square Plaza, Cincinnati, Ohio 45263, is the Corporate Address of Fifth Third Bank. Because we value your relationship with the Bank, and because we empathize with the issue you experienced, on January 4, 2017, the $late fee was reversed in the interest of customer service. On December 16, 2016, we received your payment of $216.00, which served to bring the account current at that timeAdditionally, on December 30, 2016, we received your minimum payment of $that is due on January 14, As of January 9, 2017, the account is currentAlthough the payment of $216.00 that was due on December 14, 2016, was received late, this did not result in any negative credit reporting since the payment received was less than thirty (30) days lateA late payment on a credit card is only reported to the credit reporting agencies if the payment is thirty (30) or more days late. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### ** *** ###-###-#### I also want to take this opportunity to make sure that you aware that the Bank offers a payment service called Auto BillPayerAuto BillPayer will automatically transfer monthly payments from a non-Fifth Third checking account to your credit card at no additional costMany of our customers appreciate the convenience of Auto BillPayer because it can help ensure that credit card payments are made on time. I also want to be sure that you are aware that you can make credit card payments on our website at 53.comAfter logging in to our website, select ‘Transfer Funds.’ Once there, click on ‘External Transfers’ and provide the requested informationFor questions or assistance in paying your Fifth Third credit card by transferring funds from a non-Fifth Third checking account, please contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET, Saturday 8:a.mto p.m., ETAlternatively, you can contact me directly at the telephone number provided in this letter and I will be more than happy to assist you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Statements

*** *** *** ** *** *** *** *** ** *** Date: November 1, 2017 Regarding Your Complaint Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com)We appreciate the time you have taken to express your thoughts
and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. We are unable to share details about the account with you because you are not a signer on the account in questionSecurity measures such as these are put in place to protect account holders from potential fraud, as well as to protect their privacyI apologize for any inconvenience or dissatisfaction this may cause youPlease be assured that we have submitted separate correspondence to the account holder regarding the concerns expressed in your complaintIf you are the power of attorney for the account holder, you or the account holder can submit the relevant power of attorney documentationThe documentation will be reviewed and if it is approved, you can then receive information about the account. The documentation can be mailed to my address listed above, or faxed to my attention at ###-###-####. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

The response below with the referenced check is being sent to the customer today via overnight mail. *** ** *** ** *** *** *** ** *** Date: April 13, 2017 Account: *** Regarding Your Vehicle Lien Release Dear *** ** ***: We received a copy of the rebuttal that you submitted to the Revdex.com regarding the lien release for the vehicle securing your installment loanWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterI am sorry that you feel that our initial response did not fully resolve your concerns. Upon further review, we determined that we mailed the original title for your *** *** *** to *** *** *** *** on March 13, When they did not receive it, we mailed lien releases to them on March 30, 2017, and April 7, 2017, so that they could obtain a duplicate titleI apologize for the misunderstanding. It was certainly not our intention to cause you any hardshipI have enclosed a check for $to reimburse you for the cost of the duplicate titleI truly hope this response resolves your concerns. However, if you still have additional concerns after receiving this response, please feel free to contact me at either number below and I will be happy to assist you. Thank you for your patience while we conducted our additional researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Check

*** ** *** *** ** *** *** *** ** *** Date: October 13, 2016 Account: *** Regarding Your Mortgage Loan Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your mortgage loan accountWe appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, I apologize for any difficulties or concern this situation may have caused you. However, we stand by our previous correspondence dated September 30, regarding your mortgage loanOur position on this matter has not changedFor your reference, I have enclosed a copy of our previous correspondence. You mentioned in your additional correspondence that you did not have any missed calls from Fifth Third BankI reviewed our call history and confirmed that the phone number we called using the automatic dialer system was ###-###-####You previously updated your phone number with our Customer Service Department on February 12, However, the new phone number you provided at that time was ###-###-####, which is a cell phone numberThe Telephone Consumer Protection Act (TCPA) requires that we obtain consent from you before our automatic dialer can call your cell phone about a delinquency. Because we did not have your consent, our Collection Department was unable to call your new phone numberI confirmed that a Collection Department Representative called you manually on October 11, 2016, and obtained authorization to call your cell phoneIn the future, our automatic dialer will be able to contact you regarding delinquency. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H. Office of the President Pc: Revdex.com Enclosures: Previous Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards, Was contacted by a Fifth Third Bank Customer service employee, who knew nothing of the issue, did not have any paper work regarding the amount of money that was removed from my accountI explained to this employee that the money that was removed was exempt from garnishments, bank statements that he sent doesn't show the entire amount that was in savings or how much was removed or where the monies was sentI informed this employee that I will contact their corporate offices and filing a police complaint for fraud if they are unable to show what happened to the money that was removed from my account
*** ***

Kingsley DriveMD 1MOCOPCincinnati OH 45263*** *** *** *** ** *** *** *** ** ***Date: August 22, 2016Account: ***Regarding Your Checking AccountDear *** ***:We received a copy of the complaint you submitted to the Revdex.com regarding
your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter.We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulationsThe Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you, as the consumer, and the Bank from loss or possible fraud.On the day of your deposit, a combined $from all deposited checks is available immediatelyThe remaining funds will be made available on the next business dayCash deposited into an account is immediately availableFor deposits made on Saturday, Sunday, or a Federal Holiday, the day of your deposit is the next business dayA business day is defined as Monday through Friday, excluding Federal HolidaysDeposits received after certain cut-off times may be credited as of the next business dayI haveenclosed a copy of our current Rules and RegulationsPlease refer to pages eighteen (18) and nineteen (19), which provide additional information regarding our Funds Availability Policy.On August 9, 2016, you made the following three (3) deposits at a Fifth Third Bank ATM (Automated Teller Machine): $at 10:p.m., $at 10:p.m., and $at 10:p.m., ETPlease note that the cut-off time for ATM deposits is p.m., so your deposits were not posted to your account until the following business day, August 10, 2016.Also on August 9, 2016, the beginning balance in your checking account was $2,Twelve (12) items totaling $2,posted to your account, resulting in a negative ending balance of ($475.29). Please keep in mind that your ATM deposits were not available on that day because your deposits were made after the cut-off timeDue to insufficient funds, six (6) overdraft fees totaling $wereassessed and posted to your account the following business day.On August 10, 2016, your checking account had a negative beginning balance of ($475.29)Your three (3) ATM deposits totaling $1,posted to your account, as well as one (1) debit item of $714.87, and the overdraft fees of $from the previous business day, posted to your account resulting in a negative ending balance of ($212.16)No overdraft fees were assessed to your those itemsOn August 11, 2016, a deposit of $posted to your account, bringing it to a positive balanceI have enclosed copies of the notices we sent to you informing you of the negative balance.It was certainly not our intention to cause you any hardshipOur records show that one (1) overdraft fee of $was waived on June 9, In the interest of customer service, we waived one (1) additional overdraft fee of $We are unable to waive any additional fees due to bank policy.For you convenience, I have also enclosed a reference guide titled Fifth Third Overdraft Solutions for Consumers that provides information regarding the fees assessed to your account, overdraft protection options, and overdraft coverage optionsOur records show that you do not have overdraft protection, and you declined overdraft coverage for ATM and everyday debit card transactions on September 5, 2014. However, you have the ability to change your overdraft coverage preferences for ATM and everyday debitcard transactions by changing your preferences online at 53.com, at any Fifth Third Bank banking center, or by calling customer service at ###-###-####, Monday through Friday, a.mto p.m., and Saturday, 8:a.mto p.m., ET.You also mentioned that you have experienced difficulties with Fifth Third Bank in the pastIf you would like for us to research these matters further, place send detailed information to the following address:Fifth Third BankOffice of the PresidentAttn Elizabeth DKingsley DriveMD 1MOCOPCincinnati OH 45263You may also fax this information to my attention at ###-###-####.Thank you for your patience while we conducted our researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET.Sincerely,Elizabeth D.Office of the PresidentPc: Revdex.comEnclosures: Rules and Regulations, Overdraft Notices, Overdraft Solutions Document

*** *** ** *** *** *** *** ** *** Date: July 25, 2016 Account: *** Regarding Your Vehicle Loan Dear *** ***: We received a copy of the rebuttal complaint you submitted to the Revdex.com regarding your vehicle loanWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youSince you indicated in your complaint that you received an email stating that the Bank would send you the title to the vehicle, we reviewed the emails between you and the Bank. Our review determined that the emails indicated that a either a lien release or title would be sent to you. State laws differ, so which one sent would be based on the laws of your stateI am sorry if this was not clear to you. The State of *** is an Electronic Lien and Title State, so the Bank does hold a paper titleWhen a borrower satisfies their loan obligation to the Bank, the Bank will release the lien electronically to the *** Department of Motor Vehicles (DMV)Once the DMV receives the lien release, they will remove Fifth Third Bank’s lien from the title record and mail a lien-free paper title to the registered owner’s address listed on the current vehicle registration. It was certainly not our intention to cause you any hardshipHowever, since the Bank released its lien and does not hold the paper title, you will need to contact the State of *** DMV directly to obtain a lien-free paper title. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com

*** ** *** *** *** *** *** ** ***Date: July 31, Account: ***Regarding Your Cash Rewards MasterCardDear *** ** ***:Thank you for your letter to the Bank regarding your Cash Rewards MasterCardWe appreciate the time you have taken to express your thoughts and
concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter.We confirmed that Financial Center Manager, Jennifer Svendsen, told you that we would remove the late payments for this account that were reported to the credit bureausAfter reviewing the information that Fifth Third Bank is reporting to the credit bureaus, we confirmed that the thirty (30) day late payment for October is still listedPlease be assured that we submitted an update to all four (4) credit reporting agencies to remove the delinquencyPlease allow approximately thirty (30) days for the credit bureaus to update their reportingIf you would like to contact the credit bureaus directly, their contact information can be found below:• *** ###-###-####• *** ###-###-####• *** ###-###-####• *** ###-###-####We determined that the late payments we reported and the fees that were assessed to the account were valid and processed in accordance with the Cash Rewards MasterCard terms and conditionsYour credit card statement that ended on July 17, 2014, reflected a new credit card balance of $2,A minimum payment of $was due by August 14, We received a $2,payment on July 30, Because you carried a credit card balance month to month, you still had to pay interest on the $2,for the time that it was on the account from July 18, 2014, through July 30, The statement that ended on August 17, 2014, reflected that $in interest accrued on the $2,during that statement cycleYour New Balance was $and a minimum payment of $was due by September 14, We did not receive the next payment by the due date; therefore, a $late payment fee was assessedYou then had a $minimum payment due by October 14, We did not receive the payment; therefore, a $late payment fee and $minimum finance charge were assessedYou then had an $minimum payment due by November 14, We did not receive the payment; therefore, a $late payment fee and $minimum finance charge were assessedYou then had a $minimum payment due by December 14, We received a $payment on November 19, We also waived all of the fees from the accountThe New Balance was then zero and no additional funds were owedEnclosed for your review are copies of the statements in question.Please be assured that we closed the credit card per your request on July 30, Closed credit cards cannot be used for purchases, but they still accrue interest and require at least the minimum payment owed as established in the Fifth Third Bank Card Agreement for MasterCard and Visa, which is enclosed for your referenceThe Bank did not reopen your closed account to add transactionsBecause of the nonpayment of the account, the closure status was altered on November 17, 2014, to reflect as being closed by the BankThe Bank refers to this as being revokedYou advised MsSvendsen that someone told you there would be no additional interest after your $2,payment; therefore, MsSremoved the revoked status so that your account would again reflect that it was closed per your requestIt is also for this reason that we have removed the associated late payments from your credit reportI am very sorry for the time it has taken to correct your credit reports, and I apologize if your email to MsSwas unanswered.We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.** to p.**, ET.Sincerely,Shawna T.Office of the PresidentPc: Revdex.comEnclosure: Credit Card Statements (6), Card Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** ** ***Date: June
22, 2015Account: ***Regarding
Your Mortgage LoanDear *** ***: We received a copy of the complaint you filed
with the Revdex.com, dated June 5, 2015, concerning the
credit
bureau reporting for your mortgage loan account. We appreciate the time you have taken to
document your thoughts and concerns regarding this matter.We strive to provide professional and
accurate service to our customers and I am sorry if that has not been your
experience. Customer service is of the
utmost importance to all of us at Fifth Third Bank and we appreciate your
feedback as it assists us in identifying problems in an effort to continuously
improve the service we provide our customers. As we noted in our previous response to you
dated September, 10, 2014, we found that *** had updated their reporting to
correctly reflect your account as discharged
through bankruptcyWe also determined that neither *** nor *** were reporting any information on your account at that timeHowever, upon
reviewing your most recent concerns, we found that *** was again reflecting
the account as activeTherefore, we have electronically updated
your credit report to reflect your mortgage loan account as discharged through Bankruptcy, Chapter 7,
with the date of the last payment as March 16, 2005. Please allow approximately thirty (30)
days for this update to be reflected on your credit reportIf you should apply
for credit in the interim, feel free to use this letter as proof that Fifth
Third Bank is correcting the situation.On behalf of the Bank, please accept my
sincere apologies for any inconvenience or frustration that this matter may
have caused you. If I could be of
further assistance to you, please call me at ###-###-#### or toll free at ###-###-####,
Monday through Friday, a.mto p.m., ET.Sincerely,*** ***Office of the President

*** *** *** *** *** ** *** *** *** *** * *** ** *** Date: November 1, 2017 Account: *** Regarding Your Savings Account Dear *** *** *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your
savings accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matter. On June 6, 2017, you contacted the Bank and disputed a $Automated Teller Machine (ATM) withdrawal from the savings accountYou advised in your complaint that the ATM card was given to your daughter and the funds were not dispensed, but the transaction deducted from your savings accountYou received a temporary credit of $on June 8, 2017, while we researched the disputeWe verified that the ATM in question was in balance and did not have a $overageAs a result, the dispute was deniedWe removed the provisional credit on July 17, Enclosed for your reference and review are copies of the letters we sent to you regarding the disputeWhile the deduction caused an overdraft that day, no overdraft fees were assessed to the accountThe dispute denial is final. You mentioned in your complaint that we should review the video footage from the ATM to verify whether or not funds were dispensedPlease be advised that the ATM camera does not capture money being dispensed from the machineAs a result, the footage is not useful to the dispute investigationYou also requested documentation regarding the disputeBecause this is not a merchant dispute for a purchased product, there is no documentation to provideWe verify if the ATM has more or less money than it should have based on the transactions it processedI am sorry for the dissatisfaction this may cause you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Provisional Credit Letter, Dispute Denial Letter

*** ** *** * *** *** *** ** *** Date: August 30, 2016 Account: *** Regarding Your Installment Loan Dear *** **: We received a copy of the complaint you submitted to the Revdex.com regarding your installment loanWe appreciate
the time you have taken to document your thoughts and concerns regarding this matter. Under the terms of your installment loan contract, you are required to have full coverage auto insurance on the collateral securing your installment loanI have enclosed a copy of your contract for your review. On March 22, 2016, *** sent the Bank a notice informing us that your policy would terminate effective April 27, On June 6, 2016, June 27, 2016, and July 25, 2016, we sent notices to you at the mailing address on file to request proof of a new insurance policyYou will see that the first two (2) notices were sent to you at the *** *** *** addressOn July 6, 2016, you updated your address to *** *** ***, which is why the last notice was sent to a different addressWe have no record of receiving any prior request from you to update your address information. When we did not receive the requested documentation, we added force-placed insurance in the amount of $2,to your installment loan on August 9, The amount of the force-placed insurance was spread over eight (8) months, increasing your monthly payment from $to $624.46, effective September 5, I have enclosed copies of the insurance notices we sent to you for your review. Since you state in your complaint that you have insurance on the vehicle, please send proof of insurance coverage to the following address: Fifth Third Bank Office of the President Attn Elizabeth DKingsley Drive MD 1MOCOP Cincinnati OH 45263 You may also fax this documentation to my attention at ###-###-####Once we receive this documentation, we will review it to determine if all or part of the force-placed insurance can be removed from your installment loan. Thank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Contract, Insurance notices

*** ** *** *** *** ** *** Date: March 21, 2017Account: *** Regarding Your Vehicle Installment Loan Dear *** ** ***: We received a copy of the letter you sent to the Revdex.com concerning your vehicle
installment loanWe appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. In your letter, you stated that you have sent the requested insurance information to the Bank several times previouslyUnfortunately, the Bank did not receive the information you sent, which is why the forced placed insurance was purchased by the Bank on your behalf. In response to your letter, I contacted your insurance provider on March 14, 2017, and your insurance provider faxed a copy of the proof of insurance for your vehicleSince we received the required insurance information, the force placed insurance policy that the Bank purchased on your behalf was cancelled on March 14, Please find enclosed a copy of the letter the Bank sent on March 14, 2017, informing you that the force placed insurance policy was cancelledThe next payment due on the loan is your regularly scheduled loan payment of $due on March 27, 2017. I also want to apologize for the level of service you received when you recently spoke with an employee in our Collections Department regarding you loanWe strive to provide professional and accurate service to our customers and we regret if this has not been your experience. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Adam P.Office of the President Enclosure (1): Letter Dated March 14,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This matter is not settled yetI was told it would be done by last FridayAnd I was told from the start that within two days the money would be returned to my account and it still hasn't been returned.Regards,
*** ***

*** *** *** *** *** *** ** *** Date: March 10, 2016 Accounts: ***, *** Regarding Your Essential Checking and Goal Setter Savings Accounts Dear *** ***: We received a copy of the additional complaint you filed with the
Revdex.com concerning your Essential Checking and Goal Setter Savings accounts. The Bank stands by the previous responses conveyed to you on September 9, 2015, February 11, 2016, and February 19, 2016. Our position on these matters has not changed. Per your request, on March 2, 2016, the Essential Checking account ending in *** and the Goal Setter Savings account ending in *** were closed. Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, April Q. Office of the President