PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. They refused to acknowledge my concernsWe were never able to come to any agreementThey have been inconsistent with fees chargedThe have mishandled my accountThey have misapplied funds on my accountThey are attempting to extort money from meThey have acted in a dishonest and unethical mannerThe situation has still not yet been resolvedThey have refused to waive any ille**l fees, but have also failed to reveal what the fees are and exactly what the fees are forIn one letter they are charging one amount, in the next letter the amount changes by several hundred dollarsI have tried many times in good faith to resolve this issueFIFTH THIRD BANK can not be trusted to do the honest ethical thing by leaving me alone, not harassing me, or correcting errors on my accountTheir unethical conduct has not gone unnoticed.
Re**rds,
*** ***

*** *** *** *** *** *** * *** ** *** Date: September 29, 2016 Account: *** Account: *** Regarding Your Brokerage Accounts Dear *** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com)
regarding your brokerage accountsWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Please be advised that the Fifth Third Banks Securities Department has responded to you directly regarding your complaint about the commission fees assessed to your brokerage accountA copy of their correspondence is enclosed for your review. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H. Office of the President Pc: Revdex.com Enclosure: Fifth Third Securities Correspondence

Accepted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Although I did finally receive the check and read the written apology, I am owed recompense, which demonstrates genuine regret, rather than lip serviceI will accept whatever is the amount of their smallest late charge for any of their productsIf that is what they expect from people who pay them late, I, too, feel I am justified in expecting it from them for the same failure of timeliness.
Regards,
*** ***

*** *** *** *** *** ** *** ** *** Date: April 2017 Account: *** Regarding the Auto BillPayer Plus Payments for Your Mortgage Loan Dear *** ***: We received a copy of the complaint you submitted to the Revdex.com
regarding the Auto BillPayer Plus payments for your mortgage loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterYour feedback is very important to us as it allows us to better understand how we can improve our service to you. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced regarding the Auto BillPayer Plus payments for your mortgage loan ending in ***We strive to provide professional and accurate information to our customers, and I am sorry that was not your experience. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. After receiving your complaint, we listened to the recording of your call to the Bank on March 6, We determined that the information provided to you could have been clearer regarding the benefits of Auto BillPayer PlusTherefore, we reinstated your mortgage loan with Auto BillPayer PlusYour first bi-weekly payment of $will be withdrawn from your checking account on April 12, Please note that this amount includes the per-transaction fee of $which is the same fee paid by you in connection with this service previouslyIf you have any additional questions regarding the Auto BillPayer Plus payments for your mortgage loan, please contact Auto BillPayer directly at ###-###-####, Monday through Friday, 8 a.mto p.m., ET. I also wanted to help you understand how Auto BillPayer Plus works and how it benefits youAuto BillPayer Plus allows customers to automatically pay their Fifth Third Bank mortgage loan more frequently than once per monthAuto BillPayer Plus will automatically withdraw your mortgage loan payments pursuant to a specific schedule and apply monthly payments when they are dueIn your case, you have a bi-weekly scheduleBi-weekly payments help you to save interest on your mortgage loan and allow you to pay off your mortgage loan earlySince there are fifty-two (52) weeks in the year, that equals twenty-six (26) payment withdrawals, or thirteen (13) full payments per yearThe extra payment amount is applied to the principal balance on your mortgage loanBecause of the extra principal payment, the principal balance is paid down at a quicker rate than it would be if just the minimum monthly payment was madeLowering the principal balance at a faster rate accelerates the property’s equity, or how much of the property you ownAdditionally, lowering the principal balance at a quicker rate means that you are paying less interest over the life of the loan than you would have otherwise. It was certainly not our intention to cause you any hardshipI understand that you requested to have the $Early Mortgage Payoff Program (EMPP) enrollment fee previously paid in reimbursed to you because you believed Auto BillPayer Plus was not benefitting you the same as EMPPAuto BillPayer Plus is a replacement for EMPP and you are receiving the same benefit with Auto BillPayer Plus that you received with EMPP, we are unable to refund the $EMPP enrollment feePlease also note that there was no fee assessed when your mortgage loan was transitioned from EMPP to Auto BillPayer Plus. Thank you for your patience while we conducted our researchIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

*** *** *** ** *** *** *** ** *** Date: September 16, 2016 Regarding Your ATM Dispute Dear *** ***: We received a copy of the complaint you filed with the Revdex.com regarding the difficulties you recently had in withdrawing
cash from an Automated Teller Machine (ATM)We would like to offer our sincere apologies for any inconvenience this matter may have caused you. I sympathize with your frustration when the ATM did not dispense the cash you requestedIt is certainly not our intention to cause you any hardshipThere are strict policies and procedures that all banks must follow regarding balancing ATMs and inter-bank disputesBecause your accounts are not held with Fifth Third Bank, we are unable to reimburse you directly for the cashThe proper procedure to reclaim your funds is to contact the financial institution where your accounts are held to dispute the debit from your accountYour financial institution will then contact us through the proper channels to request that the ATM activity be reviewed. I want to thank you again for taking the time to share your recent experienceYour feedback is very important to us so that we can better understand how we can improve our service to youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

*** ** *** *** *** * *** *** ** *** Date: May 20, 2016 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint filed with the Revdex.com regarding your auto loanWe appreciate
the time you have taken to document your thoughts and concerns regarding this matter. We regret the frustration you experienced when you contacted the Bank about the title for your vehicleAt Fifth Third Bank, we are continuously evaluating the service we provide to our customersWe sincerely value your feedback as it assists us in delivering first class customer service which is a priority to usIt is feedback like yours that helps in identifying problems to improve the level of service we provide to our customers. On April 25, 2015, you entered into an agreement for an auto loan in the amount of $28,575.56, using a *** *** *** as collateralThe vehicle was titled in the state of *** at the time the loan was openedOn page two of the enclosed Security Agreement, you agreed to pay all expenses for fees associated with maintaining the security interest in the vehicle. In the complaint filed with the Revdex.com, you state that you had to move to *** since you are in the military and will need to move to different states in the futureIf you move to a state that requires that you re-title your vehicle in that state, you will be charged a fee by our collateral venderI apologize if you were told otherwise, however, in the Security Agreement that you signed at the loan closing, you agreed to pay all license fees to maintain the collateralI have enclosed a copy of the Security Agreement with the related section highlighted for your review. *** partners with Fifth Third Bank to provide our auto loan customers various auto loan maintenance requestsIn order to transfer a car title that is held for collateral to another state, you must contact *** directly at ###-###-####, Monday through Friday, a.mto 8 p.mETYou may also submit your request online at ***.comThe cost for the new title will be $if ordered by phone or $if ordered onlineWe regret that you are not exempt from this fee even though you are in the military. Thank you for your patience while waiting for a responseOn behalf of Fifth Third Bank, I would like to also thank you for your service to our countryYou are a valued customer and we hope you will allow us to service your financial needs in the futureIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Lisa S.Office of the President Pc: Revdex.com Enclosure: Security Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint My agent has continual provided a copy of the declaration page to the fax number you provided with fax confirmation stating recievedShe tried calling and they refused speaking to her telling her she must be a policy holder and refused to take the information from her or even confirm that they had recieved a faxIt's getting beyond RIDICULIOUS that you refuse to work with her and say you have not recieved itIt's clear you won't work with your customers to correct your mistakes as evident in your last response when I asked you to call the agent back because she denies ever telling you that I was not covered in March and April 2016! You need to call her back and straighten this outThat's your job! Not mine! I don't get paid to do your job so no I won't continually take off work to make phone calls and go into my agent's office yet again like I have done times in the last weeks! Call *** *** at *** *** to get the letter of declaration that she has said she faced numerous times and gets no verbal confirmation when she calls to request it! ###-###-####! Better yet give me an email address so that the communication can be kept track of and people will see I'm not just being a difficult customer and your company covers things up!
Regards,
*** ***

*** ** *** *** *** *** *** ** *** Date: May 27, 2016 Account: *** Regarding Your Online Bill Payment Dear *** ** ***: We received a copy of your follow up complaint filed with the Revdex.comWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsPlease be assured that the relevant parties were contacted to express your dissatisfaction with the stop payment placed by our Fraud Department. I apologize that the stop payment notice automatically sent to you did not state that that the stop payment was placed on the payment to *** by our Fraud DepartmentPlease be assured that Fifth Third Bank takes comments regarding lack of communication and inadequate customer service very seriouslyAdditionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. Since the payment of $1,to *** via 53.com was scheduled and issued on April 4, 2016, our Fraud Department was unable to prevent the payment to *** from being issued. However, this payment still appeared on our Fraud Department’s suspicious activity report for the reasons listed in the letter sent to you on May 12, 2016. Our Fraud Department followed proper procedures and guidelines concerning your online payment to ***Per bank policy and procedure the call recordings you have requested cannot be providedWe sympathize with the difficulties you encounteredWe have credited your checking account ending in *** for the $charge assessed by *** for the failed payment. We understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience this matter might have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.m. to p.m., ET. Sincerely, Elizabeth J.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided I do in fact receive the refund check. I have not received it via us mail so I am still waiting, but that is exactly what I wanted.Thank you for your assistance
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***I still am not one hundred percent in agreement with them paying that moneyBecause the letter that was fax to the company saying that it was a court order look falseAnd this company is known for.fraudulently making papers look legal to get moneyNow the release letter was suppose to be sign by a judge but it was notIt had a assist judge stamp on this anyone could have made a stamp and stamp a left and make it look realI just this that was a scan. I was also expecting a deposited to that account and it has not show up yetI believe fifth third maybe doing fraudulently things about my moneyAnd if I am wrong I apologize thank you for your help and I pray that god will work it out for me

*** *** *** *** *** *** *** *** ** *** Date: December 14, 2016 Account: *** Re**rding Your Fifth Third Bank Installment Loan Dear *** ***: Thank you for the letter you sent Greg C., President and Chief Executive Officer, and a copy
of the complaint you recently filed with the Revdex.com concerning your vehicle installment loan. We appreciate the time you have taken to express your concerns re**rding this matter. Enclosed please find copies of your loan payment history and noteIf after you review the enclosed documents you find that the account is incorrect, please forward details re**rding the incorrect information to the following address: Fifth Third Bank Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####. After receiving your letter, we contacted the Collection Department who confirmed that you have a cease and desist from collection telephone callsPlease note that this does not stop other collection activity related to delinquency, including late charges, finance charges, or reporting to the credit bureaus. Please refer to page two (2) of your security agreement which provides you with information re**rding late payments to your installment loanSpecifically, item three (3), section (b) defines default as: ** You do not pay any payment on time; ** You give false, incomplete, or misleading information on a credit application ** You st*** a proceeding in bankruptcy or one is started a**inst you or your property; or ** You break any agreements in this contract Furthermore, section (d) of item three (3) states: We may take the vehicle from youIf you default, we may take (repossess) the vehicle from you if we do so peacefully and the law allows itIf your vehicle has an electronic tracking device, you agree that we may use the device to find the vehicleIf we take the vehicle, any accessories, equipment, and replacement parts will stay with the vehicleIf any personal items are in the vehicle, we may store them for you at your expenseIf you do not ask for these items back, we may dispose of them as the law allows. For your convenience and review, we have enclosed a payment breakdown detailing the late payments on your installment loanOur review of the payment history determined that the installment loan was seventy-four (74) days past due at the time of repossessionThe Bank acted within the terms of your security agreement in repossessing the vehicle and is unwilling to reverse the fees associated with the repossession. Per your request, we have contacted the Collection Department and cancelled the three (3) payments you arranged with the Collection Department on November 28, Please use this letter as verification that the payments are cancelled, and your next payment of $is due on December 12, The Bank received your payment of $on December 5, 2016; however, this payment did not satisfy the amount due on December 12, You will need to make a payment of $prior to the end of your grace period December 27, 2016, to satisfy the amount due on December 12, 2016. We strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused youIf I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Greg C., President and Chief Executive Officer Enclosure: Note Payment History Payment Breakdown

*** *** *** * *** ** *** ** *** Date: July 28, 2016 Account: *** Regarding Your Installment Loan Dear *** ***: We received a copy of the rebuttal you submitted to the Revdex.com regarding your installment loanWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youAfter receiving your rebuttal, we conducted a further review of your installment loan ending in ***Our records show that you initially contacted Auto BillPayer on March 10, 2016, and stated that you wanted your automatic withdrawals to begin on April 29, However, Auto BillPayer did not receive your completed authorization form until May 5, 2016, so they would not have been able to withdraw your payment on April 29, At that point, Auto BillPayer would have been able to start withdrawing your payments on May 31, Unfortunately, as we explained in our previous response, the incorrect date was entered into Auto BillPayer’s system, so your payment was not withdrawn on May 31, I am sorry for the misinformation provided in our prior response. It was certainly not our intention to cause you any hardshipOur records show that the payment you set up with our Collection Department in the amount of $1,posted to your installment loan on July 20, This payment satisfied the payment that was due on June 30, Your next Auto BillPayer withdraw in the amount of $1,is scheduled for July 29, Due to the error that occurred with your May payment, we are reimbursing you for the $processing fee that was assessed when you made a payment with our Collection DepartmentA check for that amount is enclosed. Thank you for your patience while we conducted our additional researchIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.mto p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Check

*** ** *** **. *** *** ** ** *** ** *** Date: September 13, 2017 Account: *** Account: *** Regarding Your Debit Card Purchase Dear *** ** *** **.: We received a copy of the follow up letter you sent to the Revdex.com concerning your debit card purchaseWe appreciate the additional time you have taken to document your thought and concerns regarding this matter. On May 30, 2017, your $debit card purchase posted to your Express Banking account. When you previously contacted the Bank regarding this matter, our Disputes Resolution Department (DRD) opened case number *** to dispute the charge with the merchant. On June 9, 2017, the DRD sent a letter explaining that the transaction dispute requires additional research and may take up to thirty-one (31) calendar days to resolveThe case was finalized on August 16, At that time, the DRD sent a letter explaining that the Bank is unable to assist with the transaction and recommended that you work directly with the merchant to resolve the claimCopies of the letters from the DRD are enclosed for your review and convenience. According to our research into this matter, the merchant is willing to work with you to resolve this matterSpecifically, the merchant offered you a gift card as a resolutionIt is also important to note that, since the purchase is not fraudulent, the Bank has no rights to dispute the charge. In my previous response to you, a copy of which is enclosed, I referenced the Fifth Third Bank Card Agreement; however, the Fifth Third Bank Card Agreement only pertains to Fifth Third Bank credit cards; it does not pertain to Fifth Third Bank Debit CardsTherefore, a copy of the Fifth Third Bank Debit Card Disclosure and Card Agreement is enclosed for your review and convenienceI have also enclosed a copy of the *** Guide to Benefits for Debit CardholdersOn September 11, 2017, I called *** and confirmed that the Satisfaction Guarantee offered by *** does not guarantee a customer’s satisfaction with food purchased from a restaurant. Since the merchant is willing to work with you to resolve the matter, and since the purchase in question is not fraudulent, your only recourse is to work directly with the merchant‘Zero Liability’ means that a cardholder is protected from unauthorized purchasesAdditionally, regarding Zero Liability, our website also explains that you must notify us immediately and assist us in our investigation if your Card is lost or stolen or you believe someone is using your Card without your permissionIn this instance, the card was not used without your permission. In your specific situation, it is not that your purchase was unauthorized or fraudulent, but that you were dissatisfied with your foodYou agreed to purchase the food but were dissatisfied with the food that you purchasedAn unauthorized or fraudulent transaction is a transaction for which your card has been stolen and used without your permissionSince the transaction in question was not fraudulent, the Bank has no rights to dispute the charge. Although the Bank is empathizes with you regarding the issue you experienced, you will need to work directly with the merchant for a refund of the purchase in questionThe Bank will not issue you a refund for your purchaseIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures: Previous Response Letter Dated September 6, 2017 Letter Dated June 9, 2017 Letter Dated August 16, 2017 Fifth Third Bank Card Agreement Fifth Third Bank Debit Card Disclosure and Card Agreement *** Guide to Benefits for Debit Cardholders

*** ** *** *** *** *** *** *** *** *** ** *** Date: February 23, 2017 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding
your checking accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Thank you for taking the time to speak with me regarding your account and the dispute you filedYou called Fifth Third Bank on February 3, 2017, at 7:p.mto advise that you attempted to make a cash deposit at an Automated Teller Machine (ATM) but the ATM malfunctionedYou were depositing $500.00 cash, but the ATM retained $that was not credited to your accountThe ATM also kept your debit card, but returned $back to youI understand this ATM has malfunctioned for you in the pastI am very sorry for the difficulties you have experienced while attempting to deposit funds at the ATMWe filed a dispute for the missing $deposit on February 3, The case number assigned to your dispute is ***. Disputes of this nature are governed by Federal Regulation EThe regulation dictates the deadlines by which we must complete the dispute and provide provisional credit, if applicablePer Federal Regulation E, the Bank must provide a provisional credit for your missing deposit within ten (10) business days of the date you filed the dispute, if we have not completed our investigation by that timeWe are not required to provide the credit before the ten (10) business day deadlineWhen you spoke to us on February 3, 2017, and February 4, 2017, we advised that the provisional credit for the $would be provided within four (4) to five (5) business days, and that any fees assessed to the account because of the missing funds would be waived if your account became overdrawn. I am very sorry for the distress you experienced regarding the provisional credit timeframeI understand you wanted the credit immediately; however, that was not possible at that time due to system limitations. Additionally, our policy dictated that it would be provided in four (4) to five (5) business days because the account has been open for less than six (6) monthsIt was not our intention to cause you distressI understand that the funds were needed to pay your rent payment that processed on February 3, 2017. Because there were insufficient funds due to the ATM malfunction, the rent payment was returned as unpaid and a $returned item fee was assessed the next business dayI reviewed your phone calls with the Bank’s Customer Service Department, and confirmed that the representatives you spoke to did not advise that your account would not experience adverse effects or that the payment would not be returned or cause an overdraftThey did advise, however, that resulting fees could be waived. Per our conversation, you advised that a banking center manager rushed the provisional creditThe $was credited to the account on February 7, 2017, and the $returned item fee was waived the same dayNo further overdraft fees have been assessed to the account as of February 21, The financial center manager spoke to your property owner directly, and confirmed the property owner would not charge you any fees for the returned rent paymentIf your property owner charges you a fee, please submit proof of the fee assessed so that I can reimburse you for the fee amount paidThe documentation can be mailed to my address listed above, or it can be faxed to my attention at ###-###-####. Please be assured that your concerns regarding your conversations with our customer service employees have been reviewed and forwarded to the relevant Bank personnelWe strive to provide best in class customer service, and I regret that was not your experienceWe appreciate your feedback as it assists us in identifying problems and to continuously improve the level of service we provide to our customers. However, I cannot inform you of specific internal corrective actions that may be taken. You mentioned that you manage another account at the Bank and provisional credit for a dispute on the other account was provided immediatelyPlease be advised that the timeframe can vary depending on the account status, as well as the date and time the dispute is filedThe timeframe for your provisional credit on this checking account is not related to or affected by provisional credit given for someone else’s checking accountThe provisional credit was processed within Federal RegulationsThe timeframe for the provisional credit that was quoted to you was also within Federal Regulations, and was correct per the Banks internal guidelines. I confirmed that your $rent payment successfully processed on February 14, As of February 22, 2017, the dispute claim is still being researchedThe Dispute Department will notify you of the determination in writing when the case is completeIf the dispute is approved, the provisional credit will become a final creditIf the dispute is denied, the provisional credit will be removed from the account. However, you can contact the Dispute Department to submit a rebuttal if the dispute is deniedPlease contact the Dispute Department directly regarding the status of your disputeThey can be reached toll-free at ###-###-####The Dispute Department is available to assist you Monday through Friday from 7 a.mto p.m., ET, and on Saturday from 8:a.mto p.m., ET. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

Revdex.com:
There clearly a break in communication on their end as this is NOT what I was told on the phone by the 5th 3rd employee I spoke to prior to the complaint, With that said, I will cut my losses and move on As a result, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** * *** *** *** ** *** ** *** Date: April 6, 2018 Account: *** Regarding Your Recent Experience Dear *** ***: We received a copy of the additional complaint you filed with the Revdex.com (Revdex.com) regarding the hold that was recently present on your Fifth Third Bank accountsPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the continued time you have taken to communicate your thoughts and concerns regarding this matter. We initially received a copy of this complaint on March 16, via the Revdex.comWe received a duplicate Revdex.com complaint from you on April 3, Although we regret your continued frustration with the hold in question, we stand by the response conveyed to you in the previous letter sent on March 29, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changed. Regarding your statement that funds you are expecting to receive have not been deposited to your account, please know when a deposit is received by the Bank it is processed and posted to the intended account promptlyPlease contact the party that is providing the funds to you to verify they have been sent to your correct account information. *** ***, Fifth Third Bank strives to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure (1): Previous Response Letter

The response from Fifth Third Bank did not personally address all of the issues in my complaintSuch as being notified of my account being charged overdraft fees until after they were posted to my accountI should have been notified when the overdraft fees were pending on Friday or SaturdayI did not receive any notification until Monday May 9, 2016; after checking my account Monday morning, I then received an overdraft alert notification from Fifth Third Bank via email later that afternoon/eveningThe response I received from Fifth Third Bank was nothing more than a generic, half-hearted standard reply

*** ** *** *** *** *** *** *** *** ** *** Date: January 10, 2018 Account: *** Regarding Your Mortgage Account Dear *** ** *** and *** ***: Thank you for your recent discussions with Fifth Third Bank regarding your mortgage loan paymentAdditionally, we received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding this matterPlease be assured that Fifth Third Bank takes your feedback seriously and I appreciate the continued time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter has caused youPlease be assured we have reviewed the screenshots that you provided us which reflected the error messages you receivedWhile the cause of the initial error you experienced when making your November payment was not yet identified, we believe that web and telephone payment difficulties were related to a payment that was reversed at your request on November 14, The payment reversal resulted in a block on the account for certain type of payment remittancesAs *** *** and I discussed on December 22, 2017, this block was removed the December payment was processedWe deeply regret the inconvenience this matter has causedWe are confirming that the fees relating to this issue were waivedThose fees were a phone payment processing fee in the amount of $15.00, and a late payment fee in the amount of $62.98. We also reviewed the difficulty with the processing of check number *** that was received by the Office of the President on December 11, Please know this check was internally sent to the mortgage loan payment processing department using our standard proceduresWe regret that despite a procedure to avoid application errors, an error occurred. Enclosed please find a check to reimburse you for the $stop payment fee that was charged by Wells Fargo Bank. Concerning your request for a payment booklet, we are unable to honor this request as this is not an option for a mortgage loan accountA mortgage loan account is sent a monthly statement; our records indicate this is currently being sent to the address listed aboveAs I had discussed with *** ***, you may also want to consider enrolling in Auto BillPayer as a convenient alternative to either mailing your monthly payment or logging onlineAuto BillPayer will automatically transfer your monthly payment from your non-Fifth Third Bank checking account to your mortgage loan at no additional chargeAuto BillPayer makes your total mortgage loan payment on time each month, preventing the added cost of a late chargeIf you are interested in enrolling in Auto BillPayer, please contact Auto BillPayer toll free at ###-###-####, Monday through Friday, a.mto p.m., ETTo assist with this process, I have enclosed a copy of the Auto BillPayer Authorization FormOnce you’ve completed the form, please send it to the Bank at the address below: Fifth Third Bank Attn: Auto BillPayer Kingsley Drive MD 1MOC3A Cincinnati OH 45263 Alternatively, this may be faxed to ###-###-####. For your convenience should you ever have reason to mail a payment to Fifth Third Bank, please feel free to do so to the applicable following address: Regular Payments: Fifth Third Mortgage PO Box 630412 Cincinnati OH 45263-0412 Overnight Payments: Fifth Third Bank Mortgage Kingsley Drive MD 1MOBAL Cincinnati OH 45263 Regarding the telephone calls you were receiving associated with the December payment for your mortgage loanWe apologize for any inconvenience this caused, however these telephone calls are made automatically when a payment has not been received in full by the due dateWe deeply regret the frustration you felt associated with these calls once your payment had been sent, and have confirmed record of our attempts to notate the system that the payment had been received and was attempting to be processedPlease be advised, these calls are made in an attempt to make our customer aware of the payment status in hopes to avoid possible late fees and negative credit reporting associated with the matterThe Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:PM, including holidaysSeveral calls may be placed each day in an effort to obtain a payment or to find out details regarding the matter at handPlease be assured, no negative credit bureau reporting occurred associated with this matter as the loan was not thirty (30) days delinquent. Additionally, your comments expressing less than quality service you received throughout this process are very concerningWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations with these recent interactionsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** *** and *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Check Auto BillPayer Authorization Form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me but I will accepted I do not have the time to be wasting on this matterThe banker never told me that I she was opening accounts for me only the one that I was requestingFurthermore if you look at thing no one has the time to read thru the paperwork especially when the bankers are in a hurry and just go over the papers with youNever was I told have a moment to go over the informationI really hope I was not charge for the closure of the accounts that your banker had openI really hope that I wouldn't have any more problems or I will be force to take my business else where.Please keep in mind that opening a new account with another bank is a waist of time that I am not looking forward to doing but if necessary I would be force to doI appreciate the time that was given to resolve the issue thank you.
Regards,
*** ***