PROCORPSA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** * *** *** *** *** *** ** *** Date: March 23, 2018 Account: *** Regarding Your Recent Experience Dear *** ***: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding
your recent experience when discussing your account with Fifth Third BankFifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured that we have reviewed the issue surrounding the *** authorization of $that remained pending on your account after a transaction of the same amount had posted on March 12, We deeply regret any inconvenience this caused, but have verified that this hold was unable to be removed without the information that had been requested of *** having been providedI was pleased to confirm that this hold is no longer present on your account. Additionally, your comments expressing less than quality service you received are very concerningWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

*** *** *** ** *** *** *** ** ***
Date: July 8, Account: *** Regarding Your Credit Card Dear *** ***: Thank you for the letter you sent to the Revdex.com regarding your Preferred Credit CardWe appreciate the time you
have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experiencedI appreciate the return call that you placed to me on Friday, July 3, so we could discuss your concernI was able to acquire the offer that was sent to you in the mail and have attached a sample copy of the offerWithin the letter it is stated that the requirement was to spend $5,in the first days and receive 50,bonus pointsUnfortunately, the purchase that you made did not qualify you for the bonus pointsI apologize if you were misinformed that you qualified for the promotionYou mentioned in our conversation that you may have additional information on your home computer as it relates to the offerIf you are able to locate that information, please contact me and I will work with you again to determine if the points are able to be credited to your accountWe strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ***, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Beth HOffice of the President

*** ** *** *** *** *** *** * *** ** *** Date: March 14, 2018 Account: *** Regarding Your Installment Loan Dear *** ** ***: We received a copy of the complaint you filed with the Revdex.com concerning your installment loanWe appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your loan ending in ***Your payoff in the amount of $21,was received on March 6, 2018, and satisfied the remaining balance of your loanThe overpayment in the amount of $was returned to you on March 12, 2018, via check and mailed to the above addressIf you do not receive this check within fifteen (15) days, please contact me at the telephone number below. As we discussed by telephone, there was no delay in applying your payment of $as it was applied to the loan the day it was receivedIn addition, our records indicate that your payoff was mailed to the regular payment address, rather than the designated payoff addressI have enclosed your payoff statement dated February 23, 2018, which provides the payoff address for your recordsAs a result, the application of your payoff was delayedWe regret any difficulty this delay may have caused youPlease be assured the loan has been paid in full and the account has been closed. Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosure: Payoff

*** *** *** *** *** ** *** ** *** Date: February 9, 2016 Account: *** Regarding Your Mortgage Loan Dear *** ***: We received a copy of your complaint filed with the Revdex.com, concerning your Fifth Third Bank mortgage loan
We appreciate the time you have taken to express your concerns and for bringing this matter to our attention. On behalf of the Bank, I apologize for any inconvenience this issue may have caused youWe want to be the Bank that our customers most value and trust and I apologize that your experience did not meet those expectations. On December 15, 2015, the Bank received and processed your mortgage payment for $This payment satisfied your payment due December 1, 2015. On January 6, 2016, you requested a payoff quote for this mortgage loanThe payoff quote for your mortgage loan had a good through date of February 5, I have enclosed a copy of this payoff quote for you records. When Fifth Third Bank receives a payoff request, the Bank puts a lock on the mortgage accountThis lock is a special block that is placed on the mortgage account that prevents automatic payments from posting to the mortgage or payments being made out of the escrow accountThe lock allows the Bank to ensure the payoff amount is accurate and that no payments from an escrow disbursement would cause a shortage on the payoffAny payments received during a lock would be unapplied until the good through date has elapsedIf the payoff were not received, those unapplied credits would post to the mortgage as a regular payment. On January 6, 2016, a letter was mailed to the above address indicating that you should continue to make regular payments to avoid late charges and potential negative credit bureau reportingI have enclosed a copy of the letter titled Information Regarding Your Mortgage Loan Payoff for your records. On January 19, 2015, the Bank received and processed your mortgage payment for $This payment satisfied your payment due January 1, It should be mentioned that mortgage payments received on a Monday are automatically backdated by our system to the prior Friday to allow for the instance that the grace period may have ended over the weekendSince Monday, January 18, 2016, was a Federal Holiday your payment was backdated to January 15, Therefore, your mortgage loan was not reported delinquent to the credit bureaus and not assessed a late charge for this late payment. On January 29, 2016, you requested a second payoff quote for this mortgage loanThis payoff quote for your mortgage loan has a good through date of February 15, I have enclosed a copy of this payoff quote and a copy of the letter titled Information Regarding Your Mortgage Loan Payoff for your records. We value your relationship with Fifth Third Bank and appreciate the opportunity to respond to this matter. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Elizabeth J.Office of the President Pc: Revdex.com Enclosures (4): Mortgage Payoff Quotes, Mortgage Loan Payoff letters

I would like to withdraw my complaint Complaint ID: *** *** ** ***

*** *** *** *** *** **. *** ** *** Date: September 26, 2017 Account: *** Regarding Your Mortgage Loan Dear *** ***: We received a copy of the complaint you filed with the Revdex.comI also appreciated the opportunity
to speak with youWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. The mortgage is due for the December 1, 2015, payment and all subsequent paymentsYou applied and were approved for a special forbearance plan in which no monthly payments were required from June 1, 2016, until January 31, At the end of the forbearance period, you were required to reinstate your mortgage loan in full, to have qualified and entered into a loan modification, or to have qualified and entered into a written repayment plan to cure the defaulted payments. Because you did not have a regular monthly income, you did not qualify for a loan modification or repayment plan, and foreclosure proceedings resumed. A foreclosure sale was scheduled for August 25, You filed a motion to set the judgment aside and the *** *** allowed an additional ninety (90) days to sell the propertyAs set forth in the Mortgage document, if a mortgage is involved in foreclosure proceedings, then the Bank is permitted to recover from the borrower the attorney’s fees related to the foreclosure processWe have reviewed the fees and costs assessed to the loan and found them to be correct. Please accept my apologies for the inconvenience and frustration caused by the time it took to manually prepare the payoff documentThe sale closing was scheduled for September 19, Any refund from the escrow account will be mailed to you within thirty (30) days after the loan is paid in full and closed. Please be assured that Fifth Third takes your feedback seriously and it was certainly not our intention to cause you any hardshipIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

*** *** *** *** ** ***Date: December 18, 2015***Account ***Regarding Your Installment Loan***Dear *** ***:***We received copies of the complaints you submitted to the *** *** *** and RevDex.com regarding your installment loanWe appreciate the time***you have taken to document your thoughts and concerns regarding this matter.***On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter***may have caused youPlease be assured we researched this matter thoroughly and passed on***your concerns to the relevant parties within the BankI also want you to know that customer***concerns are reviewed by our senior and executive management teams as part of our ongoing***commitment to improving our customers’ satisfaction.***On April 10, 2015, we received notice that you had filed Chapter bankruptcy that same day.***The bankruptcy petition noted that it was your intention to reaffirm your installment loan ending***in ***Our vendor, *** *** *** ***, made several attempts to contact your***attorney regarding the reaffirmation agreementOn July 16, 2015, *** received a partial***reaffirmation agreementThey contacted your attorney to obtain a copy of the full reaffirmation***agreement; however, they did not receive a copy of the full agreement before your bankruptcy***was discharged on July 27, 2015.***Although your installment loan was discharged without reaffirmation, you continued to make***paymentsHowever, your payments were not made timelyYou mentioned that you had***contacted the Bank regarding your payments, but our records do not show any contact with you***before we referred your vehicle for repossession on November 27, 2015, when your installment***loan was past due for your September through November paymentsPlease note***that our Collection Department was unable to contact you prior to this time because the debt***had not been reaffirmed in your bankruptcyAdditionally, because the State of *** is not a***Right to Cure State, we were not required to send written notice.***On December 1, 2015, we repossessed your vehicleThat same day, you contacted our***Collection DepartmentIn order to pick up the vehicle, you were informed that you would need***to pay off the loan in fullThe only way for our Collection Department to immediately release***your vehicle would have been if you had paid with guaranteed funds, such as cash or a Western***Union wire transferHowever, you choose to pay by checkSince a check is not considered***guaranteed funds, our Collection Department places a hold on the release of the vehicle***typically for three (3) to five (5) business days to ensure that the payment is not returnedOn***December 8, 2015, we submitted the release to our agent, and on December 11, 2015, you***picked up the vehicle.***It was certainly not our intention to cause you any hardshipHowever, our Collection***Department followed all proper procedures in regards to your bankruptcy and the repossession***of your vehicleTherefore, we are unable to provide you with any financial compensationI am***sorry for any additional frustration this may cause you.***Thank you for your patience while we conducted our researchIf I could be of further assistance***to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday***through Friday, a.mto p.m., ET.***Sincerely,***Elizabeth D.Office of the President Pc* *** *** *** ***, Revdex.com

*** ** *** *** *** *** *** *** ** *** Date: June 9, 2017 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking
accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Enclosed for your reference and review are the statements and notices issued to you during the last six (6) months that the checking account was openPlease be advised that we can close a checking account only when the account balance is zero (0)After reviewing your account statements, I confirmed that your checking account reached a zero (0) balance on December 2, 2014, after you processed an Automated Clearing House (ACH) deposit of $However, we do not have a record of an attempt to close your checking account. On December 22, 2014, a $monthly service charge for the Established checking account posted, reducing the balance to negative ($10.00)Then on January 7, 2015, check number for $49.00 posted to the accountThe ending balance in your checking account on January 7, 2015, was negative ($59.00)The check was returned as unpaid, and we assessed a $returned item fee to the account the next business dayThe ending balance in your checking account on January 8, 2015, was negative ($47.00)On January 20, 2015, a $monthly service charge posted to the account, increasing the negative balance owed to negative ($62.00)No deposits were made to the accountThe balance owed of $was charged off on February 18, The account activity was reported to ***We sold the debt owed to a third-party collection agency, Diverse Funding, on June 18, 2015. No deposits were made to the account before it was charged off on February 18, You advised you made a payment to someone who called youOur records do not indicate that a Fifth Third Bank employee called you regarding the checking account to collect fundsWe also contacted Diverse Funding and they confirmed that they have not received payment for the $balance owed. Unfortunately, we do not have sufficient information to further research the payment you state was made for the accountI attempted to contact you on May 31, 2017, June 6, 2017, and June 7, 2017, to request additional informationI am sorry that I was unable to reach youTo further research your concerns please provide additional information regarding the payment made, such as the amount you paid, the date it was paid, proof of the payment, and to whom the funds were paidThe information can be sent to my address listed above or faxed to my attention at ###-###-####Proof of payment can include a copy of the cashed check utilized, if it was paid by check, or a copy of a bank statement showing the transaction. You mentioned that the check we processed in January was processed one (1) year after it was writtenWe cannot confirm the actual date on which you wrote the check, but the date written on the check appears to be July 27, Page fifteen (15) of the enclosed Rules and Regulations states that: “Bank is under no obligation to honor a check presented more than six months after date of issuance, but may charge Customer’s account for payment made thereafter in good faith.” The Bank is not obligated to honor checks that are dated more than six (6) months in the past, but we may do so in good faithCustomers are able to contact the Bank to request a stop payment on a check they no longer want us to honorHowever, a stop payment fee may be applicable. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosures: Statements and Notices, Check Image, Rules and Regulations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** (Mr.) Armstrong should remove Msin their response letter

*** *** ** *** *** *** ** *** Date: June 16, 2017 Account: *** Regarding your Fifth Third Bank Installment Loan Dear *** ***: We received a copy of the complaints you filed with the Revdex.com and the
Consumer Financial Protection Bureau regarding your installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerningOn behalf of the Bank, I would like to offer my sincere apologies for any inconvenience this matter may have caused youPlease be assured that we have researched this matter thoroughly, and we have passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. As you are aware, on March 8, 2017, the Bank’s insurance tracking provider was unable to confirm your proof of insurance, and a force placed policy was purchased with a premium amount of $1,Our research determined that your agent contacted the insurance tracking provider on April 3, At that time the force placed insurance policy was cancelledYou were provided full credit for the premiumOur review of your payment history confirmed your payments have not been applied toward the amount of the premium. For your records and convenience, please find enclosed a copy of your payment historyOur review of the payment history and the information reported to the credit reporting agencies indicate that no negative information has been provided to the credit reporting agenciesIn addition, there are no late charges on your installment loanPer your request, please find enclosed a payoff quote for your installment loan. Please note as of June 14, 2017, the payoff amount is $9,with interest accruing at a rate of $1.07 per dayYour next installment loan payment of $is due on June 19, 2017. If you would like to contact the credit reporting agencies directly, their contact information is below: *** ###-###-#### *** ###-###-#### *** ###-###-#### *** ###-###-#### You are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Consumer Financial Protection Bureau Enclosure: Payoff Quote

We are requesting that 5/bank honor the check deposit that they incorrectly scanned To date, this resolution has not occurred My wife's name is *** *** I'm not comfortable providing the account # for our checking accounts 5/should have this information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** * ***

*** ** *** *** *** ** *** ** *** Date: February 10, 2016 Account: *** Regarding Your E-Access Checking Account Dear *** ** ***: We received a copy of the letter you sent to the Revdex.com concerning your
E-Access Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. According to the Bank’s Rules and Regulations, a copy of which is enclosed for your review and convenience, one way that the Bank can cover account overdrafts is by extending a standard Overdraft Coverage service as part of your checking account relationshipAs part of this service, the Bank does authorize and pay overdrafts for the following types of transactions: ? Checks and other transactions made by using your checking account number ? Automatic Bill Payments However, the Bank does not authorize and pay overdrafts for the following types of transactions unless you instruct us to do so for the following: ? ATM transactions ? Everyday debit card transactions As you are already aware, and according to our records, you have chosen to opt out of Overdraft CoverageBecause of this, the Bank will not pay overdrafts on your account for ATM transactions and everyday debit card transactions; however, Overdraft Coverage for checks and other transactions made by using your checking account number, and Overdraft Coverage for Automatic Bill Payments, comes standard with your checking accountWhat this means is that, when these items are presented for payment to your account, overdraft fees still apply to these transactionsWe regret any inconvenience or frustration this may have caused you. On January 28, 2016, the beginning balance in your checking account was positive $On January 28, 2016, one (1) item posted to your account totaling $Since the item that was presented for payment was an online payment, the Overdraft Coverage that comes standard with you account for transactions made by using your account number was usedThe ending balance in your checking account on January 28, 2016, was negative ($96.83)Due to insufficient funds in your checking account, one (1) overdraft fee totaling $posted to your account the following dayI have enclosed a copy of the Overdraft Notice that was sent on January 29, 2016, for your review. On February 1, 2016, the beginning balance in your checking account was positive $On February 1, 2016, two (2) items posted to your account totaling $The ending balance in your checking account on February 1, 2016, was negative ($29.95)Due to insufficient funds in your checking account, one (1) overdraft fee of $posted to your account the following dayI have enclosed a copy of the Overdraft Notice that was sent on February 2, 2016, for your review. Please be aware that it is the Bank’s policy not to reverse any overdraft fees except in the case of a Bank errorHowever, pursuant to your previous fee waiver requests, we have reversed $in overdraft fees over the past twelve (12) months, as a courtesy to youAs such, additional courtesy overdraft fee reversals are not warranted at this time. I also want to be sure you are aware that the Bank offers several options for Overdraft Protection. Overdraft Protection for a checking account allows funds from another account to be transferred into the checking if the checking account becomes overdrawnIf you are enrolled in Overdraft Protection, funds are automatically moved another Fifth Third account that you ownAlthough there is an overdraft transfer fee of $per transfer, this is less than the fees that are assessed when your checking account becomes overdrawn without Overdraft ProtectionFor more information about Overdraft Protection please visit your local Fifth Third Banking Center or contact our Customer Service Department at ###-###-####, Monday through Friday, a.mto p.m., ET., Saturday 8:a.mto p.m., ETYou will also find additional information on our website at www.53.comI have also enclosed a document entitled Fifth Third Overdraft Solutions for Consumers for additional information regarding account overdrafts. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Adam P. Office of the President PC: Revdex.com Enclosure(s): Rules and Regulations; Overdraft Notices; Fifth Third Overdraft Solutions for Consumers Document

*** *** *** *** *** *** ** *** Date: January 29, 2018 Account: *** Regarding Your Disputed Transaction Dear *** ***: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding
your experience when disputing a transaction with Fifth Third BankPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. We have researched the issue surrounding the dispute that was filed in the amount of $We have found that this case was denied and the provisional credit removed after the Bank’s receipt of information from ***; the letter that had been sent to you from the Bank’s Dispute Resolution Department on January 9, 2018, is enclosed for your recordsPer ***, the item in question was not successfully returned; they state that proof of this return may be provided to them, or the item returned to the store by March 5, Please contact *** with any questions at ###-###-####We regret any inconvenience you may have experienced associated with this matter, however we are unable to dispute this matter again as you requested. Additionally, your comments expressing less than quality service you received are very concerningWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. *** ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure: Disputes Denial Letter

*** ** *** *** *** *** *** *** *** ** *** Date: March 25, 2016 Account: *** Regarding Your Checking Account Dear *** ** ***: We received a copy of the rebuttal you filed with the Revdex.com, regarding your checking accountWe sympathize with the difficulties you have experienced and appreciate the time you have taken to document your thoughts and concerns. I would like to thank you for your feedback as it assists us in identifying problems and to continuously improve the level of service we provide to our customersPlease be assured the Bank takes overdraft account situations very seriously and I apologize if I did not address all of your concerns in our previous correspondence. As I stated in our prior response, the Federal government establishes certain guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraudIn accordance with Regulation CC, on the day of your deposit, the first $of a non Fifth Third Bank check is available immediatelyThe remaining funds will not be available until the next business dayIn some cases, it may be necessary to place an extended hold for the entire amount of the deposit that we received for up to eight (8) business daysWhen this is done, a letter is sent to you to notify you of the hold and the reason behind placing the hold. On February 2, 2016, the beginning balance in your checking account was negative (-$345.30). That day you deposited three (3) checks totaling $1,using our Mobile Deposit serviceIn addition, a deposit of $from *** *** *** posted that dayYour ending account balance on February 2, 2016, was $1,The hold was placed on the check you deposited for $1,and was in place until February 11, 2016. Your account was overdrawn at the time you made the deposit and had been for twelve (12) daysIn addition, your checking account had been overdrawn sixteen (16) times in the previous twelve (12) monthsThe hold was placed on the check you deposited for $1,due to repeated overdraftsI understand your frustration regarding notification; however, your deposit was not made in person, so we were not able to notify you at the time of depositFor this reason, we mailed you a notice on February 3, 2016, informing you of the holdPlease be advised that the notice stated if you did not receive this notice at the time you made the deposit and the check deposited is paid, we will refund any Fifth Third Bank fees for overdrafts or returned checks that result solely from the additional delay we imposed by placing the holdI was able to confirm that your account never became overdrawn during the time the hold was in place and all items that posted to your account were paidThe hold was removed on February 11, 2016. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $or less at the end of the business dayThe amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) monthsFor the first overdraft occurrence, you are charged $per itemThe second occurrence and higher is $per itemAn overdraft notice that details how your account became overdrawn is sent to the address on file and is also available on 53.com. Overdraft protection is a service the Bank provides to our customers which allows the Bank to transfer funds from a Fifth Third Bank Savings account, credit card, or equity line to cover items that overdraw your checking accountWith Overdraft Protection, the Bank charges one (1) Overdraft Protection transfer fee of $per transfer instead of a per-item overdraft fee of $25.00, or $for each item that overdraws your accountIt should be noted, if there are insufficient funds in the account providing Overdraft Protection, you might be assessed overdraft fees per the terms of the Rules and Regulations Applicable to all Fifth Third Consumer and Business Banking Accounts and CardsA copy was provided for you with our prior response. Page three (3) provides additional information regarding our overdraft fees. As stated in our previous response, we reviewed your checking account statements and overdraft notices for the last twelve (12) months and determined that the overdraft fees were not assessed in errorYour checking account is currently set up for overdraft protection using your savings account ending in ***I reviewed your account history in both savings and checking for the past six (6) months and in every overdraft occurrence where you were charged overdraft fees rather than an overdraft transfer fee, the funds were not available in your savings account to cover the overdraft in your checking accountA copy of your statements and overdraft notices were sent to you with our prior responseIf you would like any additional copies of statements, please contact me at the number provided below. We realize the importance of being able to ensure easily that your account has sufficient funds to cover the transactions you have authorizedTo assist you with monitoring your account, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####. Our Customer Service Representatives can be contacted at the same telephone number and are available Monday through Friday, a.mto p.m., and Saturday from 8:a.mto p.m. ETYou can also access your account information at an ATM (Automated Teller Machine), on our Internet Banking website at 53.com, and on your mobile device through our Mobile Banking service through 53.mobileAdditionally, an account alert can be sent to up to four (4) e-mail addresses and one (1) mobile device when your account balance falls below an amount you specifyWe strongly encourage you to take advantage of our free account alertsThese can be setup through Internet Banking at 53.com. For your convenience, enclosed is a reference guide titled Fifth Third Overdraft Solutions that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the futureInformation regarding overdraft coverage options is also provided on the enclosed documentPlease feel free to contact me directly at the number below should you have any questions regarding the enclosed reference guideI would be happy to assist you. It is important to ensure your checking and overdraft protection accounts have enough funds to cover all of the transactions you have authorizedWe reversed fees totaling $on December 4, 2015, as a courtesy to youAn additional $in overdraft transfer fees were reversed on March 10, 2016, by a representative at the *** *** Financial Center in *** **The employee indicated that you were not aware of the overdraft transfer fee when you set up overdraft protection, and after explaining the process to you, she reversed three (3) of the $overdraft transfer fees for you, totaling $Therefore, we are unable to waive any additional fees at this time. *** ***, we appreciate your patience while waiting for a response, and we sympathize with the difficulties you have encountered regarding your accountIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET. Sincerely, Jennifer C.Office of the President Pc: Revdex.com Enclosure: Fifth Third Overdraft Solutions

We are in receipt of your letter dated July 25, 2016, regarding the informal complaint filed by *** ***We have had the opportunity to investigate this Complaint and offer the following information.In his complaint, Mr*** indicates that he has been having trouble with his phone
systemAccording to Armstrong’s records, Mr*** had trouble with international calls in March and April of this yearArmstrong did not bill Mr*** for those calls, as is the standard for international calls that are unansweredArmstrong also has record of a phone issue on July 19, Armstrong advised Mr*** via web chat that he would need to call Armstrong for more troubleshooting and a service call if necessary.In his complaint, Mr*** states that he wants to “extend the due date to when I get paid.” In response to this statement, please be aware that this account has been granted more than one prior billing extension; however, late payments such as those charged are not able to be paid via our online bill payment service.Armstrong encourages Mr*** to contact our Customer Service Center if he has any additional questionsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: *** ***

Fifth third reversed only one feeThey have not reversed any of the fees that were their faultFor holding a ck deposited for weeksThe mgr of the branch was rude, asked "where is this ck even from"I explained it was a personal loan from my sons business acct in *** gave them the bank, my sons name,Social security numberFifth third has charged us almost 4,Dollars in overdraft fees in yrsAren't they suppose to help when you are having a year like we had and told them what was going on.Our credit is now ruined, we have always had over for yrs. They also raised the % on a fifth third credit card or line to almost 30%. The way we have been treated is unbelievable, hung up on, said "I can play this same record for you all day"Manager could never be reached either not in today, or day off or in a meetingIf someone at fifth third could just work with us on fees and a plan to pay down cc at lower fee or no feeI would like to say the only person who was very professional kind and courteous was ShaneI appreciate your help and want you to know I have never done any complaint like this before everIt is just not right on any level and they are adding insult to injury by saying all they can do is reverse 74DollarsThank you for your time, would it be easier if I called you?*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have emails that I could upload if the system would let me. Pulled 5/10/15, Twice, 3/31/16, 3/22/
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
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