PROCORPSA

[redacted] Date: July 22, Account: [redacted] Regarding Your Credit Card Dear [redacted] ***: Thank you for contacting the Revdex.com and PBrian M., Senior Vice President of Fifth Third Bank, concerning your credit card as it pertains to a charge from [redacted] in [redacted] for $We appreciate the time you have taken to express your concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for the level of service you perceived from our Customer Service DepartmentPlease be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customersI also want you to know that customer’s feedback and concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionHowever, I cannot inform you of any specific internal actions that may be takenFifth Third Bank received your affidavit about the fraudulent charge that posted to your credit card on June 11, The affidavit stated that you did not participate or receive any proceeds for the transactions on the formIf there was an error to the form, you were to make any changes and initial the itemWhen the item from [redacted] for $was circled and initialed, our system read that as being an item that should not have been listed on the disputeA representative from our fraud department did try to contact you, but was unable to speak with youThe item was transferred from your old card to your new card according to the information received on the affidavitThis was not a new charge and at no time did any Fifth Third employee charge anything additional on your cardOur disputes department received the information that the customer service professional you spoke with on July 16, said she would forward back to themThe adjustment has been made to your new card and the fraudulent charge returned to the card that was compromisedThe amount of $which you have stated is a fraudulent charge is not a responsibility for you to payThere is still a valid outstanding balance on your card ending of $The items that make up that balance are: [redacted] $45.72, [redacted] $25.00, [redacted] $22.94, [redacted] $60.46, [redacted] $31.80, [redacted] $54.11and [redacted] ($39.49)I have included a copy of your credit card statement showing those items posting to your cardWe strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Beth HOffice of the President Enclosure (1): Credit Card Statement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The previous letter clearly stated 5th3rd COULD NOT reverse any more charges, however they didThis letter states that they can not reverse anymore of the $"At this time"OK well how about tomorrow can you reverse it then? I believe I am being discriminated against because of my socioeconomic status Regards, [redacted]

[redacted] [redacted] ** [redacted] *** Date: September 11, Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com concerning your vehicle installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfactionOn June 1, 2017, you contacted the Bank to establish your loan to be paid using the Bank’s Auto BillPayer serviceAt that time, the account was updated with your payment instructions; however, the Auto BillPayer bill payment instructions could not be finalized until we received verification of the paying account from youOn June 29, 2017, the Bank received verification of the paying account from youThe first (1st) loan payment, as indicated in the letter sent on June 29, 2017, was scheduled to be paid by Auto BillPayer on August 2, A copy of the letter dated June 29, 2017, is enclosedDue to an error made by an employee of the Bank, the payment was not madeThis error has since been corrected, which is why Auto BillPayer successfully drafted the loan payment on September 1, On April 18, 2017, your loan was opened in our systemsYou regularly scheduled loan payment of $is due on the second (2nd) of each monthThe first (1st) loan payment was scheduled for June 2, On June 1, 2017, we received your loan payment of $300.00, which satisfied the loan payment that was due on June 2, The next loan payment was due on July 2, The payment that was due on July 2, 2017, was not received until July 25, Since this payment was received after the ten (10) day payment grace period, a late payment fee of $was assessed on August 12, Since you stated that you were told Auto BillPayer would draft your loan payment on July 2, 2017, the late payment fee of $was reversed on August 10, 2017, when you contacted the Bank at that timeThe next payment we received was successfully paid by Auto BillPayer on September 1, The September 1, 2017, payment satisfied the payment that was due on August 2, Since the payment that was due on August 2, 2017, was not received until September 1, 2017, a late payment fee of $was assessed on August 12, Because of the issue you experienced, the late payment fee of $was reversed on September 6, Although the issue you experienced did result in late payments on your loan, as was explained to you during our telephone conversation on September 6, 2017, this did not result in any negative credit reporting of the account, since neither of the late payments was thirty (30) or more days lateAlso during our telephone conversation on September 6, 2017, I explained that the loan was still due for the September 2, 2017, payment; therefore, you authorized a payment of $300.00, which was processed and posted to the loan at that timeThe next loan payment is due on October 2, 2017, and will be drafted by Auto BillPayerFor verification of the account activity outlined in this letter, a copy of the loan payment history is enclosed for your review and convenienceIf you would like to contact the credit reporting agencies directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam POffice of the President PC: Revdex.com Enclosures (2): Letter Dated June 29, Loan Payment History

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The letter dated October 11, that was sent to the Revdex.com as a part of the resolution of the complaint is NOT authentic I feel that Fifth Third sent this to the Revdex.com validating that they did in fact send me this letter in October of during the application processThis letter didn't exist until I started filing complaints with the Revdex.com, [redacted] and [redacted] [redacted] I attached other letters from Fifth Third to illustrated that it was produced as a result of the various complaints The format is different in the following ways: - No BOLDED subject line centered under our address (i.e.; Important Information Regarding Your Hardship Application or Regarding Your Mortgage Loan) - In the beginning onset of receiving our application, we were referred to as "Dear Borrowers" In the October 16, letter, we are are addressed at [redacted] and *** In all the letters we have received fromFifth Third, we have NEVER been referred to as [redacted] and ***; always [redacted] ***, [redacted] *** - The date is on the right hand side - The Account Number is the one the right hand side ( last of the number) - The letter does NOT have a signature from [redacted] , the Vice President of the Homeowners Assistance Department I am extremely offended that this letter was sent to The Revdex.com, the [redacted] and the [redacted] s Office as it is not valid nor authentic as it was NEVER sent to me I has taken months for me to get to this point with Fifth Third I asked numerous times to speak to a manager about the HARP process and why I was turned down and not one person called me I am certain that there are other homeowners that could have benefited from the HARP program but were declined due negligence, lack of training and poor customer service Regards, [redacted] ***

Please find attached our two prior responses to our customerThe customer has not provided any new information regarding his checking accountOur position on this matter has not changedThank you Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and hope that this resolution is satisfactory to me. Obviously, I won't be able to tell for three months.Please note that this is _after_ I've called 5/3 bank multiple times about their mailings, so I don't have much confidence. Time will tell.Thanks for the great service you provide! Regards, [redacted] ***

[redacted] [redacted] [redacted] *** Date: June 28, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com, regarding the overdraft fees assessed to your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterYour comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for any inconvenience these matters may have caused youWe strive to provide professional and accurate service to our customers and we regret if that has not been your experienceIf an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactionsPer item overdraft fees will not be assessed if your account is overdrawn by less than $The amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) monthsFor the first overdraft occurrence, you will be charged $per itemFor each additional occurrence, a $per item fee will be assessedWe process transactions at the end of each business day and do not process transactions on Saturday, Sunday or Federal Holidays because they are not considered business daysTransactions that post to your checking account are processed in the following order: Credits and deposits made prior to the end of day cutoff time (according to our Funds Availability Policy) ATM transactions and debit card transactions in the order they took place All other debits including checks, electronic bill payments, in the order of highest amount to lowest amount Fees and service charges in the order of highest amount to lowest amount Please note that this posting order may change due to circumstances beyond the Bank’s control, such as changes or disruptions in network processing or processing delays by a third partyPages through of the included Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards booklet contains more details about the Bank’s overdraft policiesOn June 17, 2016, the beginning balance for your checking account was $We received your cash deposit of $and the full amount was made immediately availableOne (1) online transfer and nine (9) electronic payments totaling $1,posted to your account in the order explained aboveTherefore, your ending account balance was negative ($373.91) with the last eight electronic transactions contributing to the overdraft occurrenceDue to insufficient funds, eight (8) overdraft fees totaling $were assessed to your account and posted the following dayOn June 20, 2016, the beginning balance for your checking account was negative ($373.91)Two (2) Automated Teller Machine (ATM) deposits totaling $posted to your accountIn addition, a reversed overdraft fee for $was credited to your accountThe overdraft fees assessed the previous day and three (3) transactions totaling $posted to your accountDue to insufficient funds, an overdraft fee of $was assessed to your account and posted the following dayIt is important to ensure that your checking account has sufficient funds to cover the transactions you have authorizedHowever, we sympathize with the difficulties you have encountered regarding your accountTherefore, overdraft fees totaling $have been waived and credited back to your checking account within the last monthTherefore, we are not willing to reverse any additional overdraft fees at this timeCopies of the overdraft notices sent for the days noted above are included for your reviewI have also included a reference guide titled Fifth Third Overdraft Solutions that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the futureInformation regarding overdraft coverage options is also provided on the enclosed documentPlease feel free to contact me directly at the number below should you have any questions regarding the enclosed reference guideI would be happy to assist you [redacted] , please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at (###) ###-#### Monday through Friday, a.mto p.m., ETSincerely, Danielle S.Office of the President Enclosure(s): Rules and Regulations booklet, Overdraft notices Pc: Revdex.com

[redacted] Date: July 30, Account: [redacted] Regarding Your Large Deposit Hold Dear [redacted] : We received a copy of your complaint submitted to the Revdex.com regarding your ATM (Automated Teller Machine) deposit and the subsequent hold placed on the fundsPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youIt was certainly not our intention to cause you any hardshipFifth Third Bank takes your feedback seriously, and I want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionWe are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulationsThe Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraudOn the day of your deposit, a combined $from all deposited checks is available immediately; the remaining funds will be made available on the next business dayCash deposited into an account is immediately availableFor deposits made on Saturday, Sunday, or a Federal holiday, the day of your deposit is the next business dayA business day is defined as Monday through Friday, excluding Federal holidaysATM deposits received after the cut-off time of 7:PM EST (Eastern Standard Time) will be treated as deposited on the next business dayIn some instances, we reserve the right to place a hold of a longer period of time on a depositThe full amount of the deposit will not become available until the hold has endedAvailability of the funds will generally be no later than the seventh (7th) business day after the day of your depositFor your convenience, I have enclosed a copy of our current Rules and RegulationsPlease refer to pages eighteen (18) and nineteen (19), which provide additional information regarding funds availability policyYou deposited a check into your checking account ending in [redacted] for $at a Fifth Third Bank ATM on July 21, A hold was placed on this deposit due to the age of the accountBecause your deposit was not made in person, we were unable to notify you at the time of the deposit that there would be an extended hold on the fundsThe hold was placed systematically based on the information received at the time of depositFor this reason, we mailed a notice to you at the address listed above on July 22, 2015, that notified you of the hold that we placedThe notice explained that $would be on hold and would become available to you on August 3, I have enclosed a copy of the hold notice for your convenienceI apologize if this information was conveyed to you incorrectly by the banking centerRegarding your other complaints listed, while we regret the experience your boyfriend had at the [redacted] -Downtown banking center, we are unable to research this issue further without discussing the matter with him directly as the account holderWe are not permitted to discuss an account with a third party without the account holder’s consentI’m sorry for any inconvenience this causes either of youIf he chooses to reach out to me he may contact me at the phone number below, or may send the information to the following address: Fifth Third Bank Office of the President Attn: Sarah S [redacted] Alternatively, you may fax this information to my attention at ###-###-####However, due to your indication that your discussions during visit were not completely in your best interest we are looking into this portion of the matter furtherPlease be advised that Case # [redacted] has been opened with our Fraud Detection Department to investigate the matterThey will submit any necessary updates, if applicable, when their review is completeWhile we strive to resolve all investigations as quickly as possible, please allow up to sixty (60) days for these updates to be submittedFinal written confirmation will be sent to you from the Fraud Detection DepartmentIf you would like to follow up with them directly, they can be reached toll-free at ###-###-####, Monday through Friday: 8:a.mto 6:p.m., ET [redacted] , I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I can be of further assistance, please contact me toll free at ###-###-####, or directly at ###-###-#### Monday through Friday, a.mto p.m., ET.Sincerely,Sarah S.Office of the PresidentEnclosures (2):Rules & RegulationsImportant Information about Your Recent Deposit Letter

[redacted] [redacted] *** [redacted] *** Date: April 12, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of your RevDex.com complaint, regarding the Stand Up to Cancer promotion for your checking... account ending in ***. We appreciate the time you have taken to express your concerns regarding this matter. To maintain the security of your account, I am sending this letter to the address we currently have on record for you. I noticed that the return address you use in your RevDex.com complaint is different. According to our security protocols, I cannot update your mailing address based upon your RevDex.com complaint. I encourage you to either call the Customer Service Department, or myself, to make sure that your accounts are properly updated. The Customer Service Department can be reached at ###-###-####. Representatives are available Monday through Friday, from 7:00 a.m. to 8:00 p.m., and Saturday from 8:30 a.m. to 5:00 p.m., ET. I can be reached at the telephone number provided in this response. Your comments expressing less than quality service are very concerning and we regret the difficulties you experienced. Please be assured we have researched this matter fully, and passed on your concerns to the [redacted] Banking Center. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Per your conversation with the manager of the [redacted] Banking Center, a credit of $150.00 posted to your checking account on March 29, 2016. Although the Stand Up to Cancer promotion has ended, the Bank reached out to Stand Up to Cancer and confirmed that we could still make a donation for $150 as a result of you choosing to open an account with Fifth Third. I have enclosed a letter from the Co-Founder at Stand Up to Cancer which is personally addressed to you informing you about this donation. Fifth Third Bank is committed to being a responsible bank that does what is right for our customers, as well as to making products and services available to all segments in the communities it serves in a fair and transparent manner. We believe your issue was resolved accordingly, and I hope that this letter will meet your satisfaction. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President Pc: RevDex.com Enclosure: Stand Up to Cancer Donation Letter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I will never be satisfied until I get a full refund of the overdraft fee charges that occurred to my account twice for $each totaling $Fifth Third Bank refunded my account $but that is not acceptable that is only a 32% refund on charges that Fifth Third Bank authorized without my approval which then led to over draft feesI called them one time about it and I told them not to allow any funds to be taken out of my account and all I got was grief, disrespectful attitude from the managerShe also told me that she did not care that there was not enough funds in my account to cover charges and she would gladly access overdraft payments every single timeI asked her on that day, if I come into your branch on my lunch and make my account positive could she removed the overdraft fee and she said noShe was blunt and made no effort whatsoever to try to accommodate Fifth Third Bank's customerHonestly, I felt harassed and that is what ultimately led me to complainNobody should be disrespected when trying to do business with a bank and I have been disrespected by her on multiple occasionsSo since I called the first time and nothing was done, Fifth Third Bank knew where I stood about the situation and they then allowed the same thing to happen to me via [redacted] I have spoken with [redacted] and I have a letter stating I spoke with them and they would like my overdraft fee refunded because they were unable to stop the payment at the time I will reject every single proposal until I get a full refund of my $in bank overdraft feesI am not accepting anything lessI personally feel due to the disrespect and harassment that I received on multiple accounts I should receive more than that but that is not what I am asking for Regards, [redacted]

[redacted] [redacted] *** [redacted] *** Date: June 30, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of the complaint filed with the Revdex.com regarding overdraft fees charged to your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterIt was certainly not our intention to cause you any undue hardshipOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience this matter may have caused youTo assist you with monitoring your account, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####Our Customer Service Professionals can be contacted at the same telephone number and are available Monday through Friday from 7:AM to 8:PM Eastern Standard Time (EST), and on Saturday from 8:AM to 5:PM ESTYou can also access your account information at an ATM (Automated Teller Machine), on our Internet Banking website at www.53.com, and on your mobile device through our Mobile Banking service through 53.mobiAdditionally, a free account alert can be sent to up to four (4) e-mail addresses and one (1) mobile device when your account balance falls below an amount that you specifyThese alerts can be setup through our Internet Banking at www.53.comIf your available balance is not sufficient to cover items that post to your checking account, the posted items may be returned unpaid and subject to overdraft feesThe per item overdraft fee is based on the number of occurrences in the last twelve (12) monthsFor the first occurrence, you will be charged $per itemFor any additional occurrence, the charge is $per itemShould the account become overdrawn, we also send an overdraft notice via standard mail to inform you of the occurrence, which includes a detailed breakdown of the day’s transactionsI have enclosed a copy of our Rules & Regulations handbook that you received and agreed to when signing a signature card to open the checking accountPages 3, 11, and provide additional information regarding overdraft feesYour checking account became overdrawn on June 13, 2016, when the beginning balance in your checking account was $Twenty-three (23) debit transactions totaling $posted to the account that day, creating an ending available balance of negative ($45.58)Since you did not have enough funds in your account to cover two (2) of the transactions that posted, your checking account was charged two (2) overdraft fees of $each on the following dayOn June 14, 2016, the beginning balance in your checking account was negative ($45.58)Nine additional debit transactions totaling $posted to the account that day, creating an ending available balance of negative ($268.94)Since you did not have enough funds to cover the nine (9) transactions that posted, your checking account was charged nine (9) overdraft fees of $each on the following dayYour checking account remained overdrawn on June 15, 2016, with a beginning balance of negative ($268.94)Five (5) additional debit transactions totaling $posted to the account that day, creating an ending available balance of negative ($588.44)Since you did not have enough funds in your account to cover four (4) of the transactions that posted, your checking account was charged four (4) more overdraft fees of $each on the following dayIt is important to ensure that your account has enough funds to cover all of the transactions you have authorizedAs a valued customer, we reversed $in overdraft fees on June 17, However, we sympathize with the difficulties you encountered with your accountTherefore, as a courtesy to you, we reversed additional fees totaling $on your checking account on June 22, You may want to consider adding Overdraft Protection to your checking accountWe offer several types of overdraft protectionWe can connect a second account such as another checking account or savings account, or you can apply for a credit card or equity line, which can be connected to your checking account in order for funds to be automatically transferred in case of an overdraft situationWith Overdraft Protection, you are charged one (1) Overdraft Protection transfer fee of $instead of an overdraft fee of $per item for the first overdraft occurrence, or $per item for each additional occurrenceIf you would like more information about Overdraft Protection, you can visit your local Financial Center or contact our Consumer Contact Center at ###-###-#### to setup Overdraft Protection for your checking accountWe appreciate your patience while waiting for a responseYou are a valued customer and we hope you will allow Fifth Third Bank to service your financial needs for many years to comeIf I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ESTSincerely, Lisa S.Office of the President Pc: Revdex.com Enclosure: Rules & Regulations handbook

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The February conversation entailed a Fifth Third promise to follow up by phone after research was complete, and confirmation was provided that I was not to take any action until such follow upSince resolution was not provided, I have resolved on my own by completing paperwork to defease the loan and will leave the complaint as unresolved Regards, [redacted] ***

[redacted] [redacted] *** [redacted] *** Date: December 19, Account: [redacted] Regarding Your Fifth Third Bank Loan Dear [redacted] : We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectationsAs indicated within your loan contract, comprehensive insurance coverage must be maintained on the vehicle as long as there is an unpaid balance on your loanOur records indicated that the existing insurance policy ended on August 8, We sent a notice to the above address on September 5, 2017, informing you that we will buy insurance and charge the cost to you unless we receive proof that you have obtained your own insurance policyWhen no proof of insurance was received, we sent a notice to the above address on September 26, 2017, that the cost of our insurance policy, $1,990.00, was added onto your loan and your monthly payment amount was increasedI have enclosed copies of those notices for your recordsUpon receiving proof of your insurance policy, the insurance cost was partially removed from your loanBecause there was a gap in comprehensive insurance coverage from August 8, 2017, to November 9, 2017, $in collateral protection insurance remained on the loanThis amount was divided over ten (10) months of payments beginning with the November paymentThis increased your monthly payment by $to $through August 4, Your payment due September 4, 2018, will revert to the original payment amount of $The past due amount was a result of the added insurance which took effect with the payment due November 4, I apologize for the conflicting information you received about thisWe understand your concerns about the collection calls you receivedThey are a failsafe Fifth Third Bank has put in place to make our customers aware of past due payments in an effort to help them avoid late charges and negative credit bureau reportingThey are certainly not intended to cause you any hardship or frustrationWe received your November payment of $on November 17, Your loan is due for the January payment of $In the interest of customer service, I have waived the late fee of $charged for the November paymentNo unfavorable account information was reported to the credit reporting agencies, so no further adjustments are requiredYour feedback helps us to identify problems and to improve the level of service we provide to our customersI understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused youYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison SOffice of the President Pc: Revdex.com Enclosures

[redacted] [redacted] *** [redacted] *** Date: January 19, Account: [redacted] Regarding Your Fifth Third Bank Credit Card Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.comWe appreciate the time you have taken to document your concernsI also appreciated the opportunity to speak with youPlease be assured that Fifth Third Bank takes your feedback seriously and our executive management does review customer complaints as part of our ongoing commitment to improving our customers’ satisfactionFifth Third Bank is constantly looking for ways to improve our credit card products and we believe that our new TRIO credit card will provide a better value for your everyday spendingThat is why we are replacing your current card ending in [redacted] with a TRIO credit card, which is our best rewards cardTRIO has no Annual Fee and it is automatically enrolled in rewardsYour rewards are earned as points that you can redeem for cash back as a statement credit, or redeem for retail and restaurant gift cards, merchandise, and travelAs we discussed, your current interest rate of 11.49% (Prime + 7.74%) will not change for the existing purchase balanceYour existing purchase balance will remain protected under its current rate until it is paid offThe rate change to Prime + 10.74% will take effect with any new purchases made after the conversion in MarchPlease refer to your change in terms letter to see the exact date of the changeThe multiple interest rates will also be broken out on your monthly statementWe are unable to exclude your current account from being convertedI sincerely regret any conflicting information you received about this topicYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison SOffice of the President Pc: Revdex.com

[redacted] [redacted] [redacted] *** Date: January 23, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received your additional complaint filed with the Revdex.com regarding your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter sent to the above address on December 26, Our position on this matter has not changedFor your reference, I have enclosed a copy of our previous correspondenceWe strive to provide professional and accurate service to our customers, and again I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Brandy W.Office of the President Pc: Revdex.com Enclosure: Previous Correspondence

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meYES THE COMPLAINT HAS BEEN SETTLED THEY SENT ME A BOOK OF RULESTHEY CAN DEPOSIT ANY CHECK AND STOP PAYMENT ANY TIME THEY WISHTHEY COULD HAVE BEEN DECENT PEOPLE LIKE IS EXPEXTED OF THEM Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowthe letter and the declaration page have been faxed to that direct number times I personally faxed it from a UPS store oncePlus the issue with not being able to file a claim with the insurance they forced on me in march for damage done to my car in Janurary which they charged after the date had already passed has not been addressed eitherI stand by my rejection Regards, [redacted] ***

[redacted] [redacted] ** [redacted] *** Date: October 23, Account: [redacted] Regarding Your Credit Card Account Dear [redacted] : We received a copy of the complaint filed with the Revdex.com regarding finance charges on your credit card accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterWe conducted a thorough review of the activity on your credit card account from June until December Our review determined that our payment service, Auto BillPayer, was making the minimum payments to your credit card account each monthTherefore, the interest charges that posted to your credit card account during that time are accurate and we are unable to waive the finance charges, as you have requestedAccording to your complaint, during 2013, you sent in check payments to the Bank to pay off the full balance owed on your credit card account, but the checks were never processedAfter reviewing your credit card statements, we discovered that the only payment that we received was made on November 20, 2013, in the amount of $2,I have enclosed the related credit card statements for your reviewI apologize if the payments that you mailed in were not processedIf you can provide proof of the payments sent, I would be happy to research this matter furtherWe hope this response will help you understand Fifth Third Bank’s position going forwardWe appreciate your patience while we researched your requestIf I may be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Lisa SOffice of the President Pc: Revdex.com Enclosure: Credit Card Statements

[redacted] [redacted] ** [redacted] *** Date: November 15, Account: [redacted] Regarding Your ATM Deposit Dear [redacted] : We received a copy of the complaint you submitted to the Revdex.com regarding a deposit you made at a Fifth Third Bank ATM (Automated Teller Machine)We appreciate the time you have taken to document your thoughts and concerns regarding this matterI also want to thank you for taking the time to speak with me regarding your complaintOn behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with the ATM deposit you made on September 10, It was certainly not our intention to cause you any hardshipWe strive to provide exceptional service to our customers, and I am sorry that was not your experiencePlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionAs we discussed during our telephone conversation, after receiving your complaint, our ATM Escalations Department reinvestigated your disputeTheir research determined that your deposit of $was rejected when the ATM went down on the day of your deposit, so the ATM did not show that it was out of balanceUnfortunately, when your dispute was initially investigated the [redacted] Bank Mart did not check all of the reject bins in the ATMOn November 10, 2016, during the reinvestigation the Bank Mart located your deposit of $in a previously unchecked reject bin in the ATMWe truly regret that we did not fully investigate your dispute during our initial investigation, and I am sorry for any frustration or distress this may have causedAfter locating the deposited funds, we credited $to your checking account ending in [redacted] on November 10, The funds will be available after our overnight processingThank you for your patience while we conducted our researchIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com