PROCORPSA

[redacted] *** [redacted] ** [redacted] *** Date: February 20, Account: [redacted] Regarding Your Installment Loan Account Dear [redacted] ***: We received a copy of your complaint filed with the Consumer Financial Protection Bureau (CFPB) and the Revdex.com (Revdex.com) regarding your installment loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matterThank you for taking the time to speak with me on February 12, 2018, and February 15, 2018, regarding your accountThe force-placed insurance policy was cancelled and credited back to the Bank by our Insurance Center on January 29, However, it takes an additional five (5) to seven (7) business days for the credit to reflect on the loan account in our systemsUnfortunately, the credit to your account took additional time to processAs we discussed, the full amount of $2,for the force-placed insurance that was added to the loan on January 10, 2018, was refunded back to your loan on February 12, The credit was backdated to January 10, Your loan payment now reflects the regular monthly payment amount of $Per our conversation on February 15, 2018, the loan is current and the next $payment is due on February 20, Additionally, I waived the $late fee that was assessed on January 27, Please be assured that the account has not been reported late to the credit reporting agencies as a result of the force-placed insuranceI reviewed the account and confirmed that we sent a letter to the insurance agency and advised that we received a cancellation notice for your insurance policyThe letter we sent to the agency asked them to confirm if the policy was cancelledPer the documentation we received back, the insurance company marked the form to confirm the policy was cancelledThis is why we sent letters to you requesting proof of insuranceWhen we received the proof of insurance, our records indicate that it did not list Fifth Third Bank as the loss draft payeePer a phone call between our Insurance Center and your insurance company on January 26, 2018, your insurance company had the incorrect address listed for us as the loss draft payeeWe provided the correct address, which your insurance agency updatedThey also confirmed that the policy had not actually had a lapse of coverageFor this reason, the force-placed insurance policy was cancelledI reviewed your phone call with the Customer Service Department and our Insurance Center that occurred on February 9, Please be assured that I have contacted the relevant Bank personnel regarding this phone callWe strive to provide best in class customer service, and I regret that was not your experienceI am very sorry for the dissatisfaction and frustration you experienced regarding this issueWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna HOffice of the President Pc: Consumer Financial Protection Bureau, Revdex.com Enclosures: Cancellation Notice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It was appreciated and reassuring when MrsSresponded to me with her concerns pertaining my problem I explained to her in details, the matter of my issue and she kept me abreast with the pending resultsAfter reviewing her response back from what was reported to the Revdex.com, I do not agree with the time frame of when the alleged supporting documents were requested which was after the provisional credit had be taken back out of my account and no further response was given after the documents were faxed in to the said departmentA new provisional credit( with the possibility of still losing my funds) has been issued as the case is still unresolved after the company in questioning ( [redacted] ) has reported to The Revdex.com that they have NO funds in house for me, as in the debt has been returned in fullI am continuing to request that all of my funds to be rerurned in fullI have provided documents from my dispute with [redacted] as well Regards, [redacted] ***

This is regarding all the people spoke with on April 10th regarding this matterMs Snever attempted to call me back I have my cellphone with me 24/They knew that [redacted] would not be providing them anything in writing but did advise Fifth Third to call so that they “could verify that funds were good”Also another important Fact to point out also is if they hold funds for the entire days then funds should have been available and check should have cleared on April "HAVE SPOKEN WITH THE PRESIDENT AND HE HAS ADVISED ME THAT THE PENALTY THAT HAVE ASKED TO PAY FROM [redacted] FIFTH THIRD WILL “REFUND”...THIS WAS HANDLED VERY POORLY ESPECIALLY AFTER I SPOKE ONLY With Managers at “4” (ANTOINETTE AT [redacted] LOCATION, MARKEETTA AT [redacted] LOCAND MSSAT [redacted] ***LOCATION) BRANCHES AND WAS TOLD ONE LIFE AFTER ANOTHER | DO EXPECT TO GET REFUNDED THE COST OF THE PENALTY BUT THIS DOES NOTHING FOR MY INTEGRITY WITH THE ***.| DO NOT PLAN ON CONTINUING MY ACCOUNT WITH THIS BANK AND AM IN THE PROCESS OF GETTING IT MOVED TO ANOTHER FINANCIAL INSTITUTION[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The business just photocopied the user agreement which I already know says they can reduce my limit whenever they wantWhat they have failed to address is why they would do that when my account has consistently been paid and has always been in good standingIt is death by a cuts every time I make a substantial payment they lower the limit, resulting in a notification sent to the credit bureauIt has happened at least five timesI am paying on time at least 5x payment and getting negative reports on the credit bureausLast time my credit dropped pointsAlso this time the drop in limit put me over the limitThis is illegal!!!! Nowhere on the crappy photocopy is this explained Regards, [redacted]

March 30, [redacted] Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: Your reference: Theodore [redacted] - Case No [redacted] Dear MsGasser:We are in receipt of your letter dated March 14, 2017, regarding the informal complaint filed by [redacted] .Armstrong responded to Mr [redacted] ’s initial Complaint on March 8, As mentioned in our previous response, Mr [redacted] received a promotional rate for internet service for six monthsAt the end of the six-month period, Mr [redacted] ’s rate increased by $per month, however, he is still receiving the best possible rate for his services at this timeArmstrong encourages Mr [redacted] to contact our Customer Service Center if he would like more information on our other services or if he would like to make any changes to his account.With respect to Mr [redacted] ’s concerns regarding the confirmation email he received, Armstrong again thanks him for providing us with his feedbackArmstrong assures Mr [redacted] that we take our customers’ concerns seriously and that his concerns are currently under review with the appropriate personnel.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted]

[redacted] [redacted] *** [redacted] *** [redacted] *** Date: August 17, Account: [redacted] Regarding Your Fifth Third Mortgage Loan Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com regarding your mortgage loan paymentsWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionOn March 2, 2016, the Bank sent you a letter titled Important Information Regarding Your HAMP Modified Loan; Action RequiredI have enclosed a copy of the letter for your reviewThis letter informed you of your eligibility for a $5,incentive payment, which would be applied directly to your loan’s principal balanceIn addition, you were provided the opportunity to re-amortize the mortgage loanOn July 15, 2016, you chose to have your loan re-amortizedOn June 10, 2016, the Bank sent your monthly mortgage statement to the address aboveThis statement indicated your monthly payment of $1,was due by July 1, I have enclosed a copy of the June 10, 2016, statement for your reviewBecause you had not accepted the Bank’s offer to re-amortize your mortgage loan prior to July 1, 2016, you were required to make the regular payment of $1,within the fifteen (15) day grace periodOn July 15, 2016, you chose to have your loan re-amortizedEffective July 1, 2016, your monthly principal and interest payment was lowered to $It should be noted that this payment does not include your monthly escrow paymentI have enclosed a copy of your modification agreement signed on June 23, Please note section four (4) item C, which states that you also agree to the following: “To comply, except to the extent that they are modified by this Agreement, with all covenants, agreements, and requirements of Loan Documents including my agreement to make all payments of taxes, insurance premiums, assessments, Escrow items, impounds, and all other payments, the amount of which may change periodically over the term of my Loan.” Our review of your mortgage loan payment history determined your payment of $on July 1, 2016, did not satisfy your full monthly mortgage payment due July 1, For this reason, the Bank received and posted this payment to an unapplied stateThe full mortgage payment due July 1, 2016, was $1,This payment included your $principal and interest payment and your $escrow paymentOn August 4, 2016, the Bank received and posted the remaining payment of $This payment added to the $payment made on July 1, satisfied the payment due July 1, 2016; however, this payment was more than thirty (30) days delinquentThis payment was correctly reported to the credit reporting agencies as thirty (30) days latePlease note that the Bank did properly inform you of the correct mortgage loan payment due July 1, In the interest of customer service however, the Bank has contacted the credit reporting agencies to remove the late mark for July Please allow the credit reporting agencies thirty (30) days to update the reportingYou will receive a letter from our operations department under separate cover informing you of this updateIf you apply for credit within the next thirty (30) days, please use this letter as proof that Fifth Third is correcting the negative reportingWe have confirmed your next mortgage payment of $1,is due on September 1, Thank you for your patience while we researched this matter for youWe do regret any inconvenience or frustration this issue may have caused youPlease be assured, you are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please call me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick S*** Office of the President PC: Revdex.com Enclosures: HAMP letter, Modification Agreement, June 10, 2016, mortgage statement

[redacted] *** [redacted] ** [redacted] *** Date: September 30, Account: [redacted] Regarding Your Mortgage Loan Dear [redacted] ***: We received a copy of your complaint filed with the Revdex.com regarding your mortgage loan accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matterWe researched your account and determined that you are not required to maintain Federal Housing Administration (FHA) insurance for the life of your loanI am very sorry for any incorrect information you may have receivedWe strive to provide accurate and professional service, and I regret that was not your experiencePlease be assured that this situation has been forwarded to the relevant Bank personnelPlease note that you must meet two (2) requirements in order to have FHA insurance removed from your loanThe outstanding principal balance must be seventy-eight percent (78%) of the original purchase price or appraised value, whichever is lowerAdditionally, you must have paid FHA insurance premiums for at least five (5) yearsWhile you have paid FHA insurance for five (5) years, your loan to value (LTV) ratio as of September 23, 2015, based on the $158,purchase price is ninety point zero seven percent (90.07%)For this reason, we are unable to remove FHA insurance from your account at this timeI am sorry for any distress this may cause youThrough the amortization of your loan, the FHA insurance will be removed automatically in August If your LTV reaches seventy-eight percent (78%) before then, you can request to remove FHA insurance at that timeEnclosed for your reference is a copy of the signed disclosure that explains when you can remove the FHA insuranceWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna TOffice of the President Pc: Revdex.com Enclosure: FHA Disclosure

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This message is regarding Complaint ID # [redacted] - Fifth Third BankI am sending this message to ask why you closed the aforementioned complaint while I have specifically asked in the response for more informationThe business’s only response only pertained to the deposit, not the fact they deliberately stopped sending any type of communications until the day before the complaint.The “issues” in the complaint are, in order of appearance (from the earliest message to the latest):The deposit(Although I know that by this point, I am not likely to get this amount back, especially since you dropped the case with minimal evidence from Fifth ThirdI am mostly pressing them at this point to admit wrongdoing.)The fact that I was not given any correspondence before the events of this started happeningAlthough I would normally let an amount as small as the case here go, I would at least like to have advance notice, which I was never given and Fifth Third has still yet to look intoAlthough they claim that they sent it, I can assure you I have not received any sort of “August Account Statement”.A smaller matter, Fifth Third has still only sent generic documents pertaining to standard accounts, nothing pertaining to student accountsWhile I understand that they share many of the same rules and regulations, the clause associated with the student accounts (see the previous message for a URL) that no monthly fees would be accessed, or the “no fees period” (which supposedly waved any and all fees as long as I still attended the university that I signed up in, upon which it would convert to a standard or express checking/banking account) that was associated with the Fifth Third Branch where I opened this account.Of these, I asked for the third one specifically in the response message (which they will most likely not look into unless this case is re-opened), and the second was not addressed in the business response at allSo, please consider reopening this case so I can have an actual resolution, not a generic responseI will accept the resolution (even without the deposit) if they provide proof that it is not one of the fees waived in a student account or they admit wrongdoing for withholding mail correspondence before the fee started being accessed.Sincerely, [redacted] [redacted] ** [redacted] ***

Per phone call from [redacted] :The business has resolved my complaint.Thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have closed my savings account, due to Fifth Third now charging a maintenance fee which is something they have never done before.The bank still has not agreed to send the debit card that was promised by the bankDo not send that debit card now please.Instead of focusing on resolving the customer matter they are adding more financial burden to their customer.I'm leaving the checking account open so that I can pay my billsI will save money with another financial institute My complaint stands because of the technical issue; the bank should have considered that fact because the money was in the bank accountsto pay for the bills yet the system did not save the assigned accounts to pay with the money that was presentInstead of the bank understanding thatthey financially penalized a customer who was trying to pay their billsI have shared this with other friends and relatives and it will be discussed with othersI knowI'm sure that is not important to fifth third but people will knowMy mother told me to close all my accounts with themI'm looking forward to saving money in my new banking instituteAnd I will see how paying bills with fifth third goes before switch my checking account [redacted]

Revdex.com: In on of the documents provided by 5th 3rd .the last page account summary # [redacted] clearly shows a yearly total of late charges or insufficient funds totaling 772.oo dollars for that yearThere is no clear documents that I see clearly giving a detailed timed and dated along with live daily on going deposits and expencesWeekly balances dont show anything cronologicallyConcerning me depositing a check on fridays, making purchases over the weekend ....then being charge insfficient fundsMy current bank see's that proper funds are posted in the system PRIOR to a expence....and they wouldnt charge me a dime....because its in thereAgain my complant is that for some mysterious reason 5th 3rd chose to deduct funds BEFORE the deposit was entered, although the deposit was in firstBoth of wich had to wait until the next 'business day'This isnt hard to inderstandThus my complaint stands I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

[redacted] *** [redacted] [redacted] *** Date: June 27, Account: [redacted] Regarding Your Essential Checking Account Dear [redacted] ***: We received a copy of the additional complaint you filed with the Revdex.comWe appreciate the opportunity to further respond to this matterPer your request, we completed a review of the Essential Checking account ending in ***Our review of the account included the following activity: [redacted] On May 13, 2016, your beginning account balance was $The monthly maintenance fee in the amount of $posted to the accountAlthough there were insufficient funds to cover this transaction, there was no overdraft fee assessed to the account as a result of this transactionAfter this transaction, the remaining negative account balance was ($5.56) [redacted] On May 25, 2016, your beginning account balance was $A check in the amount of $1,was deposited into the account; however, as outlined on the overdraft notice sent to you, $1,of the deposit was unavailable to you, per the funds availability policy outlined on pages seventeen (17) and eighteen (18) of the enclosed Rules and Regulations that were provided to you at account openingThere were six (6) debit card transactions, totaling $that posted to the account, leaving a negative account balance of ($47.58)Because you are opted out of Overdraft Coverage, the debit card transactions were not assessed an overdraft fee? On June 1, 2016, your beginning account balance was $There were ten (10) debit transactions that posted to the account, totaling $1,240.62, and leaving a negative account balance of ($413.36)Because you are opted out of Overdraft Coverage, the debit card, merchant payment and Automated Teller Machine (ATM) transactions were not assessed overdraft feesHowever, there were insufficient funds to cover the online transfer to the account ending in and this transaction was assessed an overdraft fee of $the following business day [redacted] On June 2, 2016, your beginning negative account balance was ($413.36)A deposit in the amount of $was credited to the accountIn addition to the previously mentioned $overdraft fee, there were also two (2) debit card transactions, totaling $that posted to the accountOnce these transactions posted, there was a negative account balance of ($425.62)Because you are opted out of Overdraft Coverage, the debit card transactions were not assessed an overdraft feeI have enclosed copies of the overdraft notices that were provided to you for your records and reviewOur review of the account determined there was no Bank error in the overdraft of the account and the fee that was assessedAlthough there was no Bank error, in the interest of customer service, on June 3, 2016, the $fee was reversed and credited to the accountAs we mentioned in our previous response, your monthly service fee is not for the Bank to manage your moneyThe monthly service fee is charged for providing you an account to conduct your personal, family or household transactionsYou also mentioned that you are using your personal Essential Checking account for business transactionsAs outlined on page eighteen (18), section thirty-seven (37) of the Rules and Regulations, a personal or consumer deposit account should not be utilized for business transactionsIf you would like to learn more about the business accounts that are available, please visit your local banking center or contact our New Accounts Department at ###-###-####, option two (2), Monday through Friday, 8:a.mto p.m., ETFurthermore, you requested additional clarification on the pending transactions or card authorizationsWhen the debit card is used at a merchant, the merchant will communicate their intent to take funds for the purchase from your accountWhen this occurs, authorization is issued, and the merchant’s communicated amount will appear as a pending item on your accountThat authorization, or pending item, places a hold on the available balance until the charge posts to the accountIf the charge does not post to the account, the funds will remain held by the authorization for up to a maximum of five (5) business days before the hold is releasedWe appreciate your patience while we researched this matterIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, April Q.Office of the President Pc: Revdex.com Enclosures: Overdraft Notices

[redacted] [redacted] ** [redacted] *** Date: December 29, Account: [redacted] Regarding Your Auto Loan Dear [redacted] : We received a copy of the rebuttal you submitted to the Revdex.com auto loanWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youHowever, we stand by the response conveyed to you in our previous letter dated December 19, Our position on this matter has not changedIn your rebuttal you mention that you were told that the two (2) payments you made in October would bring your auto loan currentThis is trueThe payment that posted on October 14, 2016, satisfied your September payment, and the payment that posted on October 17, 2016, satisfied your October paymentAfter those payments posted to your loan, your loan was due for your next payment on November 28, However, we did not receive that payment before the end of your ten (10) day grace period, so a late charge of $was assessed on December 8, On December 13, 2016, we received your payment of $which satisfied your November paymentOn December 23, 2016, we received your payment of $which satisfied your December paymentAs of December 28, 2016, your auto loan is due for your next payment of $on January 28, You also mentioned that you have been trying to enroll in Auto BillPayerA review of our records shows that as of December 28, 2016, Auto BillPayer is waiting on your completed enrollment formYou had informed me that a new form was being sent to you; however, I have enclosed a copy of the form in case you have not received itYou may send the completed form to me at the following address: Fifth Third Bank Office of the President Attn Elizabeth Draper Kingsley Drive MD 1MOCOP Cincinnati OH You may also fax the completed enrollment form to me at 513-358-Once I have the completed enrollment form, I will ensure that it is forwarded to Auto BillPayer to set up your automatic withdrawalsIf you have any questions regarding your Auto BillPayer enrollment, please contact Auto BillPayer at 800-837-2000, Monday through Friday, a.mto p.m., ETYou also mentioned in your rebuttal that you did not take out a loan with Fifth Third BankIn order to research this matter further, we will need additional informationYou may contact me at either number below, by mail at the address above, or by fax at the number listed aboveI will be happy to assist youThank you for your patience while we conducted our additional researchYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at 513-358-1813, or toll free at 866-360-5353, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth Draper Office of the President Pc: Revdex.com Enclosure: Auto BillPayer Enrollment Form

Per your request, the account number is [redacted] I couldn't find a way on your system to send you an update to my complaint, so hope this will reach you I wanted to advise that we received the check on July 31stTherefore, that portion of the complaint has been resolved I still have a problem with the customer service received from the company, but there is nothing to be done about that other than have the complaint reflected on your website.Thank you for your help in resolving this matter

[redacted] *** [redacted] *** [redacted] *** Date: April 28, Account [redacted] Regarding the Inquiry on Your Revdex.com Complaint Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com concerning quarterly statements not being received since July We appreciate the time you have taken to express your thoughts and concerns regarding this matterOn behalf of the Bank, I apologize for the difficulties you have experiencedIt was certainly not our intention to cause you any undue hardship or frustrationHowever, statements are mailed out on a monthly basis to provide current activity and payment due informationI reviewed your statements for the last year and confirmed with the installment loan department that statements are being mailed out each month to the address listed aboveAdditionally, for your convenience statements are available online at 53.com in the document center and I have enclosed copies of the statement issued from July 30, through March 29, We appreciate your patience while we researched this matter and apologize for any inconvenience this situation may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shannon KOffice of the President Enclosure: Statements

[redacted] *** [redacted] [redacted] *** Date: August 3, Account: [redacted] Regarding Your Credit Bureau Reporting Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com concerning the information on your credit reportWe appreciate the time you have taken to express your concerns regarding this matterWe conducted a thorough review of the information provided to the credit reporting agencies regarding your mortgage loanOur review determined that the information provided to the credit reporting agencies is correctOn September 14, 2007, you filed Chapter bankruptcyOur research determined your mortgage loan was included in the bankruptcyPlease find enclosed a copy of Schedule D- Creditors Holding Secured ClaimsPlease use the enclosed document as verification your mortgage loan was included in the bankruptcyI have also enclosed a copy of the discharge papers dated September 6, Because your mortgage loan was not reported to the credit bureaus between September and September 2012, two (2) of the credit reporting agencies deleted the account from reportingOur research determined [redacted] is reporting the mortgage loan accountWe have contacted [redacted] and [redacted] on your behalf; however, both credit reporting agencies have informed the Bank that the account will not be added to your credit report for the following reasons: [redacted] Due to the Bankruptcy [redacted] Length of time the account was not reported If you would like to contact the credit bureaus directly, the contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Schedule D, Discharge Papers

[redacted] ***, Our position on this matter has not changedWe have been requesting a copy of the Declaration Page showing proof of comprehensive coverage for months nowWe have contacted [redacted] directly several times and have been provided the same information each time.I would be happy to speak to his insurance agent directlyMy direct phone number has been provided in each of my written responses.We still consider this issue closed and will no longer respond to [redacted] unless new information is received from him or his insurance companyThank you, [redacted] | Fifth Third Bank Customer Care Specialist II| Office of the PresidentKingsley Dr, MD 1MOCOP, Cincinnati, OH 45263P: ###-###-#### F: ###-###-#### email: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] is representing Fifth Third who says I owe them moneyMy checks were made out to the electric company and the water company neither of which were paidSo I do not owe Firth Third or [redacted] any money I put my checks in the mail at the post office on 11/as of December 28, neither check had reach it's destinationFifth Third and [redacted] need to go after the person that own the account they gave the money to Fifth Third and [redacted] are bouncing me aroundPer the message, which I kept, MsHis saying that [redacted] is the one trying to collectPer the mail, which I kept, [redacted] is saying they are collecting on behalf of Fifth ThirdWhat did they do with the money? they need to stop stealing and trying to get someone to pay it backI owe them nothingThey did not give me any money I want my name cleared, my credit cleared with all three credit bureaus, and any infractions with any companies that they have created and I want it in writing Thanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and based on the additional information I received in the mail yesterday, I still have concerns as to whether my account is actually set up for auto pay I have attached the letters I received from Fifth Third Bank and both are dated for December 14, It may be that they have accounts set up for me now which also is incorrect I appreciate the letter from the office of the president and would have accepted that as the resolution prior to receiving the communication in the mail yesterday I find it hard to believe a bank this size can continue to harass it's clients over something such as this I hope to move my account to a different bank as soon as I can which will be time consuming for me I am very unhappy with the lack of professionalism and customer service shown by Fifth Third Bank staff along with the very poor follow up I have seen As you can see by the letters attached I am still receiving conflicting information and have doubts about my account being resolved soon.Regards, [redacted]