PROCORPSA

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I have known on quite a few occasions for Fifth Third to take at least a week to process my payments, despite your claim. Since your telephone calls are recorded, I am sure it would be quite easy to pull up one where your representatives state that it takes at least 3-5 business days for payments to even be processed by your financial department. Btw, why is it that your computer system cannot show someone from customer service that my payment at least has been received?? I never have this problem with [redacted] , [redacted] ***....all which seem to more technlogically savvier than your company apparently.Once it is figured out who cashed my money order, I will inform you immediately. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint 5/has admitted that it made a mistake in the way the account was set upI spoke with NUMEROUS employees at the bank over the years and ALWAYS told them that this was a representative/payee accountIn fact, I cancelled a debit card that was sent to me and during that call I told the employee, this account is a payee account and should not have a debit card attached to itThe employee agreed and cancelled the cardSo, after talking to several people at the bank, NO ONE ever said "hey, this account is set up incorrectly", I can assure you that is my account was being CREDITED money the bank employees would have been quick to correct how the account was set upSo, the dollars that I have been charged for the past years (per month) should be credited back to the account as it was a BANK error that allowed it to be charged in the first place.As far as the early access, even if the account was set up incorrectly by the bank, it was still ineligible for this service because it was not an INDIVIDUAL accountThe bank should, at the very least, open this account back up and allow the "loan" to be paid off, removing it from collections and my credit report in the processThese loans were given OVER THE PHONE to someone using my ss number, a ss number is not a form of identification, a ss CARD isI removed money from the account on the 3rd or 4th of every month because that is when the SS check was deposited, I had NO clue that the early access, which I was assured was going to be removed, was still being usedAgain, this was done over the phone with out my knowledge and now the bank wants to ruin my credit because its employees did not do what was asked of them nor did they take any steps to correct the original error that was made when the account was being set up Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint states in their letter that they did receive a payment of $25K+ but yet will count none of this payment towards the monthly payment owedYes I did agree to making a monthly payment for $and this company received $25K of a payment in the month of SeptThis payment was more than good enough to cover the Sept paymentIF the 25K+ only goes towards principal I'm sure it covered principal plus some non principal balanceHow much of this payment went towards non principal? I reversed payment because I was informed to do so by a customer service employee! They told me since now knew that insurance was taking over with [redacted] they would understand and not pressure payments esp since they will be getting a good check from insurance company and knew [redacted] was involvedThen I start to get phone calls stating they were going to report me to the credit bureau for being lateTrain your employees on proper business mattersFrom my personal experience with from this I would never bank with you nor hold a credit anything with this company I still cannot believe you get a check for $25K+ and still expect another extra payment this month, greedyI will be fighting this day late report to my credit bureau, train your employees to tell customers correct thingsI trusted your employee knew what was happening and was giving me correct adviseTo find out they had no clue what they were saying which in turn hurt me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The file attachment was unreadable (not a valid .pdf) Furthermore, I contacted the City/County of [redacted] for verification but they have no record of receiving either the alleged recording fee or of the release of the mortgage lien on my home Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ***Date: November 13, Regarding Your Money OrderDear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com on November 6, concerning your $Money Order We appreciate the time you have taken to document your thoughts and concerns regarding this matter.We strive to provide professional and accurate service to our customers and I regret that the service you received did not meet that same high standard Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers and consumers Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.We have been able to identify the $Money Order that you deposited into a Fifth Third Automated Teller Machine (ATM) on July 27, I have enclosed the money order with this letter.We empathize with the frustration you have experienced with this situation On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Carolyn G.Office of the President Pc: Revdex.comEnclosure:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Business did contact me and I did recieve my payoff letter, good job.Can you please close the complaint,Complaint ID # [redacted] , Regards, [redacted]

[redacted] [redacted] ** [redacted] *** Date: November 8, Application: [redacted] Application: [redacted] Regarding Your Recent Applications for Credit Dear [redacted] : We received a copy of the complaint you filed with the RevDex.com regarding your recent application for a Fifth Third Equity FlexLineWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfactionOn August 29, 2017, you visited our [redacted] Banking Center to request an increase of the credit limit on your existing Equity FlexLine ending in ***Before the application was submitted, you explained to the employee assisting you that the new room that was being added to your home was almost completeYou also requested a full, or walk-thru, appraisal to be done in connection with the application, instead of a driappraisal, which is the only type of appraisal typically performed in connection with an Equity FlexLine applicationAs was explained to you before your application was submitted, a full appraisal could only be approved after the application underwriting process was completed and after the following conditions were satisfied: [redacted] All of the required documentation needed to underwrite the application was received [redacted] The driappraisal resulted in an appraised property value lower than anticipated [redacted] Documentation of the reason for the full appraisal receivedThis documentation includes photographs of all completed work done on the property in question resulting in a potential increase in the property’s appraised valueIt is also important to note that the Bank cannot use a recent property appraisal that was not obtained in connection with the Equity FlexLine application in questionA driproperty appraisal is ordered after the applicant’s income documentation has been received and reviewed by our underwriting department, the applicant’s credit information has been reviewed by our underwriting department, and a preliminary or conditional approval of the application has been providedBefore your application was submitted, the banker assisting you explained that in order to verify your income, our underwriting department would most likely need copies of your personal and business tax returns from and We received all of the required income documentation on September 13, At that time, a conditional approval was granted and the driproperty appraisal was orderedThe driappraisal was received and reviewed on September 19, The appraised value of the property was lower than anticipatedAt that point, we still needed documentation from you showing that the recent work done on the property had been completed, which we received on September 27, The documentation was reviewed and a full appraisal of the property was approved on October 2, Unfortunately, by the time the full appraisal of the property was approved, the Equity FlexLine application had expired on September 28, 2017, which is why you received the adverse action letter dated September 28, If you are still interested in increasing the credit limit on your Equity FlexLine, a new application will need to be submittedThe banker assisting you only suggested a personal line of credit as a means of providing you with an alternative lending solutionThe banker was not offering a credit card at that timeThe suggestion for an unsecured line of credit was an alternative solution to an Equity FlexLine since a personal line of credit could be approved quicker than an Equity FlexLineIn response to your complaint, we also conducted a thorough review of the inquiry listed on your credit report from July 17, On July 17, 2017, you visited our [redacted] Banking Center and applied for an Unsecured Equity FlexLineThe application was declined on July 25, A copy of the adverse action letter dated July 25, 2017, is enclosedThe Bank can only submit a credit bureau request to remove a credit inquiry if the inquiry in question was fraudulent or otherwise unauthorizedSince the inquiries related to the applications outlined in this letter were authorized by you, we are unable to submit a request to remove the inquiry related to either applicationPlease accept my sincere apologies for any inconvenience or frustration this might have caused you, as that is certainly not our intentionIf you would like to contact the credit bureaus directly, their contact information is below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam P.Office of the President PC: Revdex.com Enclosures (2): Adverse Action Letters

[redacted] *** [redacted] ** [redacted] *** Date: January 14, Account [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the second (2nd) rebuttal you submitted to the Revdex.com regarding your installment loanWe appreciate the time you have taken to document your additional thoughts and concerns regarding this matterAs previously advised, we stand by the responses conveyed to you in our letters dated December 18, 2015, and January 6, Our position on this matter has not changedAs stated in our previous response, you will need to address any damage or missing item claims with [redacted] directlyAfter receiving your second (2nd) rebuttal we reached out to Michael K., the Claims Manager at [redacted] to bring to their attention your concernsIt is our understanding that you previously filed a claim with [redacted] that was deniedIf you have any additional questions or concerns regarding the denial of your claim, please contact MrKdirectly at ###-###-####Please note that Fifth Third Bank is unable to assist you any further with this matter, or provide you with any compensationThank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth DOffice of the President Pc: Revdex.com

[redacted] [redacted] *** [redacted] *** Date: March 28, 2018 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted] : We received a copy of the complaint you filed with the RevDex.com. Your request was... referred to this office for review and response. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. To prevent an overdraft situation, you have the ability to review your account at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Customer Service Department at ###-###-####. If the account becomes overdrawn, an overdraft notice is generated that includes a detailed breakdown of the day’s transactions. This overdraft notice is also available to view online at 53.com. As part of your checking account relationship, Overdraft Coverage allows payments and purchases to be made even if you don’t have enough money in your account. You have the option of enrolling in Overdraft Coverage for ATM transactions and one-time Debit Card purchases. In addition, a customer can change their Overdraft Coverage options at any time at a banking center, online at 53.com, via mobile banking, and over the phone by calling ###-###-####. [redacted] Accepting, or opting in, to this service allows you to make Debit Card purchases or ATM withdrawals even if you don’t have enough money in your account. However, there are fees for each item the bank pays when there are insufficient funds in your account. [redacted] Opting out of Overdraft Coverage for ATM transactions and one-time Debit Card purchases means that transactions will be declined in the event you do not have enough funds in your checking account. [redacted] If the Bank is presented with checks, online bill payments, and ACH (Automatic Clearing House) items, we are obligated to make a decision on whether to pay or decline an item, which may cause either an overdraft fee or a return item fee. If an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawn. We do not assess overdraft fees on pending transactions and per item overdraft fees will not be assessed if your account is overdrawn by $5.00 or less at the end of the business day. The Overdraft, or Return Item Fee, is $37.00 per item. The fee will post to your account on the next business day after the activity that caused the fee. In order for the account not to receive overdraft fees on March 7, 2018, sufficient funds to cover the negative balance needed to be posted on March 6, 2018. On March 19, 2018, a total of $620.00 was deposited into the account through a variety of channels. Funds from ATM deposits on non-Fifth Third check deposits may not be available for immediate use. $200.00 of the total amount deposited was unavailable according to our Funds Availability Policy. Information regarding how we process credits and debits is available in our Rules and Regulations booklet provided to you during account opening and available on 53.com. I have enclosed copies of the Overdraft Notices, which provide additional detail regarding the account activity from March 6, 2018, and March 19, 2018. All of the presented items were paid, however a total of four (4) $37.00 overdraft fees were charged. The overdraft fees posted the business day after the activity for which they was assessed. We strive to provide professional and accurate information to our customers, and I regret the difficulties you have encountered regarding your account. Because you are a valued customer, three (3) overdraft fees totaling $111.00 were reversed within the last twelve (12) months as a courtesy to you. Therefore, we are not willing to waive additional fees at this time. It is not our intention to cause you any hardship and I apologize for the inconvenience this matter caused you. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: RevDex.com Enclosures: Overdraft Notices

[redacted] [redacted] *** [redacted] *** Date: January 29, Account: [redacted] Regarding Your Installment Loan Dear [redacted] : We received a copy of your additional complaint filed with the Revdex.com, regarding your installment loanWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused youHowever, we stand by the responses conveyed to you in our previous letters sent to the above address on January 11, 2016, and January 21, Our position on these matters has not changedAs we mentioned in our previous correspondence, in the interest of customer service, the two (2) $NSF fees were waived from the accountHowever, there was no Bank error in the assessment of the fees to the accountBecause there was no error, we are unable to accommodate your request to waive additional feesAs previously mentioned, Auto BillPayer was set up on the account, and the first payment was scheduled for October 16, 2015.However, when we attempted to draft the payment, it was returned by [redacted] due to a block that was placed on the accountBecause the payment was blocked, the Auto BillPayer was cancelledWe cannot advise why this block was placed; you may wish to discuss this matter further with [redacted] Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, [redacted] Office of the President Pc: Revdex.com

[redacted] [redacted] * [redacted] *** Date: January 19, Account: [redacted] Regarding Your Installment Loan Dear [redacted] : We received a copy of the rebuttal filed with the Revdex.com concerning your installment loanWe appreciate the additional time you have taken to document your thoughts and concerns regarding this matterOn November 20, 2015, we confirmed receipt of the payoff payment that was posted to your installment loan with an effective date of November 20, Since that time, you should have received our notification letter confirming that your loan has been paid off and closed with a zero balance owedAfter a loan is closed, we wait ten (10) business days before issuing refunds for any overpayments made to the loanWe do this to ensure that no accounting errors have been made prior to releasing refund checksI apologize if you were told otherwiseOn December 8, 2015, we issued a check in the amount of $for an overpayment from the payoff payment receivedThe refund check for $for the additional payment drafted by Auto BillPayer should have been issued to you and mailed on December 8, 2015, as wellHowever, due to a processing error, the refund check for $was not sent until December 18, We regret the inconvenience this may have caused youHowever, we are unwilling to provide you with compensation, as you have requestedThank you for your patience while waiting for a responseWe valued your business and we hope you will consider using Fifth Third Bank for your financial needs in the futureIf I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Lisa SOffice of the President Pc: Revdex.com

[redacted] *** [redacted] *** [redacted] *** Date: May 12, Account: [redacted] Regarding Your Online Bill Payment Dear [redacted] ***: We received a copy of your complaint filed with the Revdex.com, concerning the stop payment placed on your online bill paymentWe appreciate the time you have taken to express your concerns regarding this matterWe understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience this matter might have caused youYour feedback is important to us, so that we can better understand how we can improve our service to youAdditionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfactionOn April 2, 2016, you opened the checking account ending in [redacted] with a cash deposit of $1,at the [redacted] Banking CenterOn April 4, 2016, you scheduled a payment of $1,to [redacted] via 53.comSince this was a new account, the payment to [redacted] appeared on our Fraud Department’s suspicious activity reportOur Fraud Department also determined that the online access during this transaction was routed through ***, [redacted] A Fraud Analyst attempted to contact you to verify the payment to [redacted] and was unsuccessfulWhen the analyst was unable to reach you by phone, a stop payment was placed on the payment to [redacted] and the online access for 53.com was blockedWe are very sorry if our attempts to explain the reason for our action during your conversation with our Fraud Department did not provide the level of detail you desired, or failed to fully address all of your questions and concernsWe work diligently to prevent fraud perpetrated against the Bank and our customersWe regret any difficulties or concern that this issue may have caused you, as it was not our intention to cause any hardshipOur Fraud Department followed proper procedures and guidelines concerning your online payment to [redacted] Therefore, we are not willing to reimburse you for the $charge assessed by [redacted] for the failed paymentWe hope this correspondence will help you understand Fifth Third Bank’s position going forwardIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth J.Office of the President Pc: Revdex.com

[redacted] Date: August 27, Account: [redacted] Regarding Your Savings Account Dear [redacted] ***: We received a copy of the rebuttal complaint filed with the Revdex.com regarding the monthly service charges assessed to your savings accountWe appreciate the additional time you have taken to document your concerns regarding this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this situation may have caused youHowever, we stand by our previous response letter sent to the above address on August 17, I have enclosed a copy of our previous written response for your reviewOur position on this matter has not changedThank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Lisa SOffice of the PresidentPc: Revdex.com Enclosure: Previous Response

[redacted] *** [redacted] *** [redacted] *** Date: December 22, Regarding [redacted] Transactions at Fifth Third Bank Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com concerning your recent experienceWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfactionAlthough Fifth Third Bank offers [redacted] services in many of our banking centers, not every employee in our banking centers may have access to the [redacted] system at all times; therefore, there may be times when there is not an employee present who can assist with [redacted] transactionsAdditionally, there may be occasionally system issues preventing [redacted] transactions from being initiatedAs part of my research into your concerns, I contacted our [redacted] Banking CenterI confirmed that, when you called the [redacted] Banking Center on December 9, 2017, the employee with whom you spoke explained to you that they could assist you with a [redacted] transactionWhen the employee told you that they could assist you with a [redacted] transaction, that employee was not aware that there was no employee present who had access to the [redacted] systemI also confirmed that steps are being taken to ensure that every employee of the [redacted] Banking Center has access to the [redacted] *** system, so that the issue you experienced does not happen againAs part of my research into this matter, I also contacted our [redacted] Banking CenterI confirmed that, when you called the [redacted] Banking Center on December 9, 2017, the employee with whom you spoke explained to you that they could not assist you with a [redacted] transactionThis is only because, while there were several employees with access to the [redacted] system, there was an issue with the Western [redacted] system, which prevented [redacted] transactions from being initiated on that dayThe system access issues have since been resolvedWe strive to provide accurate and professional service to our customer and we regret if that has not been your experienceIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam P.Office of the President

[redacted] *** [redacted] *** [redacted] *** [redacted] *** Date: October 21, Account: [redacted] Regarding Your Fifth Third Bank Platinum [redacted] Dear [redacted] ***: We received a copy of the complaint you filed with the RevDex.com, regarding your Platinum [redacted] benefitsWe appreciate the time you have taken to express your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for the level of service you received from our Customer Service DepartmentPlease be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customersAfter receiving your letter, I forwarded your concerns to the relevant parties in our Customer Service DepartmentI also want you to know that our senior and executive management teams review customer feedback as part of our ongoing commitment to improving our customers’ satisfactionHowever, I cannot inform you to specific internal actions that may be takenOn September 20, 2012, your application for a Platinum [redacted] was approvedAt that time, the Platinum [redacted] was automatically enrolled in the reward point programBeginning on February 18, 2014, the Bank no longer offered the reward point program to new applications for the Platinum [redacted] However, existing cardholders, like yourself, were grandfathered into the reward point programReal Life Rewards is the name of our internal rewards program offered on a variety of our productsAlong with the Real Life Rewards program, the Bank, in conjunction with [redacted] , offers a variety of additional benefits to our cardholdersFor your convenience, I have enclosed a copy of the benefits associated with the Fifth Third Platinum [redacted] Fifth Third Bank does offer a variety of [redacted] products to our customersEach product has a unique set of features and benefits to meet the different needs of our customersAs you mentioned in your phone conversation with our customer service agent on October 12, 2015, the Real Life Rewards [redacted] does provide cardholders with [redacted] InsuranceThis benefit is not provided with the Platinum [redacted] Since [redacted] Insurance is not a benefit associated with the Platinum [redacted] , the Bank is not willing to reimburse you for the $deductible for your rental carWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick SOffice of the President PC: Revdex.com Enclosure: Platinum [redacted] Benefits

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I submitted several emails to the Revdex.comToday I met with the branch manager where I applied for the loanThe manager was apologetic and wished to look into this matter further Regards, [redacted]

[redacted] Attention: [redacted] Date: July 21, Account: [redacted] Regarding Your Business Checking Account Dear [redacted] : We received a copy of your complaint filed with the Revdex.com, concerning your Fifth Third Bank business checking accountWe appreciate the time you have taken to bring this matter to our attentionWe understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience these matters have caused youWe regret that due to the volume of overdrawn accounts, we do not make out bound calls to notify customers of overdrafts situationsTo assist you with monitoring your accounts, our toll-free Telephone Banking system is available twenty-four (24) hours a day at ###-###-####It should also be noted that you are able to access your business checking account online at www.53.comThe first step to accessing your business checking account online is by going to our website at www.53.comOnce there, click on “First Time User” and follow the prompts to get logged in to the siteFor additional information or for assistance, please call our Customer Service Department at ###-###-####Our Customer Service Department is available to assist you Monday through Friday, a.mto p.m., ETThey are available on Saturday, 8:a.mthrough p.m., ETThey are closed on SundayThe fees applicable to business checking and savings accounts are disclosed to customers on www.53.com and in the Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards bookletUpon opening your business accounts with the Bank, you should have received a copy of this bookletI have enclosed a copy of the booklet for your reviewOn May 19, 2015, the balance in your business checking account was $One (1) check for $posted to the account that day, creating an ending balance of negative ($254.81)Due to non-sufficient funds, one (1) overdraft fee of $was assessedThe ending available balance was negative ($291.81)The business checking account remained overdrawn from May 19, through June 12, During that time, daily overdraft fees and additional items continued to post causing further overdraft fees on your accountOn June 16, 2015, the balance in your business checking account was $One (1) check for $1,posted to the account that day, creating an ending balance of negative ($346.81)Due to non-sufficient funds, one (1) overdraft fee of $was assessedThe ending available balance was negative ($383.81)The business checking account remained overdrawn from June 16, through June 26, During that time, daily overdraft fees continued to post to your account causing further overdraftWe sympathize with the difficulties you have encountered with your accountIn the interest of customer service, we reversed a total of $in overdraft fees on June 26, On July 21, 2015, we waived an additional $in overdraft feesHowever, we are unwilling to reverse the entire amount of overdraft fees chargedOur records do not show that overdraft protection has been requested or established for your business checking accountIf you are interested in establishing overdraft protection for your business checking account ending in ***, please visit the Fifth Third Bank location of your choiceWe hope this correspondence will help you understand Fifth Third Bank’s position going forwardWe appreciate your patience while we researched your request, and I trust the information detailed herein answers any questions you may haveIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Elizabeth JOffice of the PresidentPc: Revdex.com

An additional review has confirmed our original findingsWe have reviewed the ATM activity for the day you said you made the deposit, October 1, 2016, and several weeks following; however, we did not locate the fundsThe ATM’s daily activity balanced, and no loose cash was found inside the machineIn this circumstance, we would normally direct the customer to file a police report, and I understand that you have already done soWhile we consider our investigation complete, we would offer all available support to any further investigation done by local law enforcement Please also find below a copy of the letter being mailed to the customerThank you [redacted] [redacted] *** [redacted] , [redacted] *** Date: December 19, Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about the difficulties you have experienced in trying to resolve this matter and I appreciate this opportunity to respond to your concernsYou notified the Bank that an Automated Teller Machine (ATM) failed to complete your cash deposit for $1,and it was not credited to your accountOur Disputes Department opened the case number [redacted] and issued a provisional credit of $1,to the checking account on October 3, The credit was removed on November 15, 2016, when the ATM was found to be in balanceYou contacted the Bank to question this resolution and we reopened this caseAn additional review has confirmed our original findingsWe have reviewed the ATM activity for the day you said you made the deposit, October 1, 2016, and several weeks following; however, we did not locate the fundsThe ATM’s daily activity balanced, and no loose cash was found inside the machineIn this circumstance, we would normally direct the customer to file a police report, and I understand that you have already done soWhile we consider our investigation complete, we would offer all available support to any further investigation done by local law enforcementYou are a valued customer and we would like to offer our sincere apologies for the inconvenience and frustration this matter has caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison S.Office of the President Pc: Revdex.com

[redacted] *** [redacted] [redacted] *** Date: November 23, 2015 Account: [redacted] Regarding Your Business Checking Account Dear [redacted] ***: We received a copy of the complaint filed with the RevDex.com regarding your... business checking account with Fifth Third Bank. We appreciate the time you have taken to share your thoughts and concerns regarding this matter. On behalf of the Bank, I would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured that we have contacted the relevant parties to fully research your account and passed on your concerns. On October 23, 2015, your business checking account balance was positive $3.93. One (1) debit from [redacted] in the amount of $424.48 posted to your account. Your ending account balance was negative ($424.48). Since your account balance was not sufficient to cover this transaction, your account was charged one (1) overdraft fee of $37.00 on the next business day. Our records indicate that this overdraft fee was waived by the Bank on June 26, 2015. On October 25, 2015, your account balance was negative ($33.07). One (1) debit from [redacted] in the amount of $629.28 posted to your account. Your ending account balance was negative ($628.28). Your account was charged one (1) overdraft fee of $37.00 on the next business day. Our records indicate that this overdraft fee was waived on June 29, 2015. On October 30, 2015, your account balance was negative ($34.77). One (1) debit from [redacted] in the amount of $644.08 posted to your account. Your ending account balance was negative ($742.85). Since your account balance was not sufficient to cover this transaction, your account was charged one (1) overdraft fee of $37.00 on the following business day. During the following fifty (50) days, your account remained in a negative state while additional overdraft fees were being charged. Unfortunately, no deposits were made to your account to return the account to a positive or zero balance. As a result, your account was charged off for $319.77 on August 18, 2015. Please be assured that this account was not sent to a collection company and will not be reported to the credit reporting agencies as a charged off account. All overdraft fees were waived when the account was closed. Therefore, we are unable to waive any overdraft fees on the account, as you have requested. Thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to servicing your financial needs in the future. If I may be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Lisa S.Consumer Resolution Specialist Office of the President Pc: RevDex.com