PROCORPSA

Hello: We have addressed [redacted] concerns regarding the scheduling of payments in our previous two (2) responses Because the card is revoked, he is not able to make payments to his credit card through our online system, or Auto BillPayerHe may set up automatic payments with our collection department; however, the collection department, per their procedures, will not accept more than four (4) paymentsI have attached our prior responses to this email Because there are no additional concerns being addressed by the customer, we stand with our previous responsesThanks Pat S.Senior Consumer Resolution SpecialistFifth Third Bank | Office of the PresidentKingsley DriveMD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### Fax: ###-###-####Email: [redacted]

[redacted] Date: July 17, Account: [redacted] Regarding Your Credit Card Dear [redacted] ***: Thank you for contacting the Revdex.com concerning your credit cardWe appreciate the time you have taken to express your concerns regarding this matterWe initially received a copy of this complaint on July 1, We received a similar complaint from you on July 9, Additionally, we received another complaint on July 16, However, we stand by the response conveyed to you in the previous letters sent on July 8, and July 14, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changedAs we stated in our two prior responses, we have provided to you a copy of the offer that was sent to you, what was needed to qualify for bonus points that were included within the specific offer that you receivedEach offer has a unique ID number that you supplied within your applicationThis allows us to identify what offer you qualified for, and what requirements were needed to earn the bonus reward pointsI am sorry if prior information provided to you was incorrect, but your purchase did not qualify you to receive the 50,pointsWe strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Beth HOffice of the President Enclosure (2): Previous Response Letter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint I was never informed about being kicked out of the program You claim I said not to call me, that is untrue, I asked you not call my home number but my cell phone [redacted] Numerous late fees without being informed that I was no longer in the program is not fair I was never sent anything that stated I was being kicked out of the program I only was informed after months when I noticed my balance not going down Even if I can't continue with the program I would like to be refunded for the unfair late fees Regards, [redacted]

Per phone call from [redacted] : The business has resolved my complaint.Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] *** Date: January 11, Account: [redacted] Regarding Your Checking AccountDear [redacted] : We received a copy of the complaint filed with the Revdex.com concerning a recent deposit made at a Fifth Third Automated Teller Machine (ATM)We appreciate the time you have taken to document your thoughts and concerns regarding this matter.We would like to offer our sincere apologies for any inconvenience this matter may have caused youPlease be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concernsWe strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standardPer your complaint, on December 28, 2015, you made a $check deposit into an ATM located at our [redacted] Banking CenterWhile the transaction was still being processed, the ATM shut downWhen the machine came back online, your card was not returned and your checking account did not receive the credit for the $depositAccording to the manager from the [redacted] Banking Center, your card was retrieved from the ATM and given back to you on December 30, Also on December 30, 2015, a dispute was filed for deposit transactionWe began an investigation and on December 30, 2015, your checking account was given provisional credit of $while we researched your disputeThe investigation into this matter is still ongoingWe will have a final determination no later than February 12, If the ATM dispute is found to be in your favor, the $credit will remain in your checking accountIf your dispute is denied, the $credit will be removed from your accountYou will receive notification from our disputes department as soon as their investigation is finalized It was certainly not our intention to cause you any hardship and we appreciate your patience while we reviewed this matterI would like to assure you that we are diligently researching your claim and using every resource to finalize your dispute as quickly as possibleWe value your relationship and look forward to fulfilling all of your financial needs for years to comeIf I could be of further assistance to you please call me toll free at ###-###-#### or directly at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, Lisa S.Office of the President Pc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint By siding with the employee and that employee doing something illegal toward a customer and firing said employee, Fifth Third has set a president that it does not value the safety of it's customers above everything elseIn fact by not firing the employee responsible for the illegal act of shutting down my card without my knowledge or notes in their own system, the company is saying that there are no consequences in our organization for fraud and that customer is not always right in fact never rightDue to this, I have only fear of talking to their outsourced customer service to the point where I can no longer call or argue with customer service because the company says that if another illegal act of shutting down my card were to happen then there would be no repercussion, furthermore, you need to fear our employees who can do no wrong in our eyesSo I am basically not able to communicate with customer service or disputes anymore out of pure fear Regards, [redacted] ***

We are in receipt of your letter dated October 5, 2015, regarding the informal complaint filed by [redacted] We have had the opportunity to investigate this Complaint and offer the following information.On September 17, 2015, Mr [redacted] advised Armstrong to disconnect his service as of October 2, Alsoon October 2, 2015, we received the recurring monthly automatic electronic paymentIt so happened that thepayment was received before the disconnect happenedThe bill cycle at the time was to run from September 17,to October 16, Mr [redacted] is only required to pay for usage up until October 2, Currently,Mr [redacted] is set to receive an automatic refund to his bill which happens four to six weeks from the dateservice was disconnected.Armstrong encourages Mr [redacted] to contact our Customer Service Center if he has any additional questions.Thank you for your attention to this matterPlease feel free to contact me should you have any questions orrequire further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

[redacted] *** [redacted] *** [redacted] *** Date: March 13, Account: [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com regarding your installment loanWe appreciate the time you have taken to document your thoughts and concernsPlease find enclosed a copy of the Release of Lien letter mailed to you on March 7, On behalf of the Bank, please accept my sincere apologies for any inconvenience the delay in receiving this information may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionThank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosure: Release of Lien Letter

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I have filed a complaint with the RevDex.com regarding two transactions on my prepaid Fifth Third account I've called and left a voicemail for Allison S. of Fifth Third Banks corporate office. She called and left me a voicemail the other day advising me she was investigating more into... this matter. I have not heard back from her since my voicemail on yesterday June 23rd 2017 there are two erroneous charges on my prepaid card I disputed the first one in the amount of $42 and some odd sense at a restaurant on the southside of [redacted] subsequently I noticed that there was also a $35 charge for a nail salon also on the southside of [redacted] I have asked 5th third to look at my transaction history I do not live neither do business on the southside of [redacted] . The restaurant charge that is erroneous is for a Mexican restaurant I do not eat Mexican food they will not see any charges from a Mexican restaurant including [redacted] on my transaction history the subsequent $35 charge was for a nail salon on the southside of [redacted] . Although I do get my nails done I have a designated shop of which I go to which is closer to my home versus traveling to the south side of [redacted] . I feel as if Fifth Third is treating me like I am the criminal instead of seeing I've never had any previous disputes with them. I've been a content customer until now. Even 5th 3rd shut down my regular debit card just a week to two weeks prior to this happening due to an erroneous [redacted] charge that was on my checking account debit card they immediately reversed it but in the meantime still inconvenience me by shutting that debit card down and not advising me what was going on so when I went to try to make transactions my card kept coming up declined but now I feel like I'm being treated as if I'm the criminal. on the prepaid card when I'm disputing these charges because they're totaling over $70. When I contacted the fraud department in open the case initially to file the dispute on the initial charge of $42 and some change from the restaurant on the Southside they advised me I would get a provisional refund of the money within 7 to 10 days now it has been over 2 weeks and I feel like they're holding up my refund and punishing me because I've contacted the RevDex.com. If there's anything that you can do to try to expedite an assist me in this matter I'm more than appreciative.Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[redacted] *** [redacted] [redacted] *** Date: June 6, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted] ***: We received a copy of the additional complaint you filed with the RevDex.com concerning your installment loan. We appreciate the opportunity to respond to this matter. We stand by the information provided to you in the responses dated May 16, 2016, and May 24, 2016. As we mentioned in our previous response, dated May 24, 2016, the final payoff to the account was backdated to April 12, 2016, which was the same date that the payment in the amount of $19,466.60 was applied to the account. Our records indicate that during previous conversations with the Bank, it was requested and agreed to that the payment be backdated to April 12, 2016. We are not willing to further backdate the payment. You also mentioned a concern that you had not received check number 26438815 in the amount of $0.74 that was sent via mail on May 12, 2016. Because of this, we placed a stop payment on the check on June 2, 2016, and the replacement check is enclosed. After an additional review of your letter, it does not appear the Bank can assist you further. Further correspondence from you about this matter will be reviewed but not necessarily acknowledged unless new information is provided which can be acted upon. After multiple communications with you on this topic, we consider this issue closed. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: RevDex.com Enclosure: Check

[redacted] ***Date: August 30, 2017Regarding Your HELOC ApplicationDear [redacted] ***:We received a copy of the complaint you submitted to the Revdex.com regarding your recent application for aFifth Third Bank home equity line of credit (HELOC)We appreciate the time you have taken to document your thoughtsand concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience thismatter may have caused you.As I stated in the voice mail message I left for you on August 24, 2017, we have unfortunately been unable to locate anyapplications for you within our systemsWe understand that you withdrew your complaint since you did not have theapplication documentationHowever, if you are able to provide us with additional information that would help us to locateyour application, we would be happy to research this matter furtherYou may send any additional information to thefollowing address:Fifth Third BankOffice of the PresidentAttn Elizabeth DKingsley DriveMD 1MOCOPCincinnati OH 45263You may also fax the information to my attention at ###-###-####.Thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact medirectly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Elizabeth D.Office of the PresidentPc: Revdex.com

[redacted] [redacted] * [redacted] *** Date: December 30, Regarding Your Recent ATM Deposit Dear [redacted] : We received a copy of the complaint you submitted to the Revdex.com regarding your recent ATM (Automated Teller Machine) deposit at a Fifth Third Bank banking centerWe appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experiencedOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease find the enclosed check in the amount of $as reimbursement for the amount of the deposit not returned by the ATMHowever, we are unable to provide you with any additional compensationThank you for your patience while we conducted our researchIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth DOffice of the President Pc: Revdex.com Enclosure (1): Check

[redacted] [redacted] *** [redacted] *** Date: October 13, Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted] : We received your rebuttal to our initial response to your complaint filed with the Revdex.com, concerning your installment loan paymentsWe appreciate the time you have taken to express your concerns regarding this matterYour original complaint was filed on September 24, We received your follow up correspondence to our response on October 6, However, we stand by the response conveyed to you in the previous letter sent on October 2, I have enclosed a copy of that prior correspondence for your reviewOur position on this matter has not changedAs mentioned in our original response, on September 24, 2015, the Bank received a check from ***, your insurance company, in the amount of $25,On the date this payment was received, the balance owed on your vehicle loan was $27,Therefore, the payment from the insurance company was not sufficient to pay off your loan in fullA principal balance of $2,remained owed on the loan after the payment from your insurance companySince your loan balance was not paid in full the loan remains open with a balance owedThe total loss of your vehicle did not exempt you from making the required monthly payments since we did not receive sufficient funds from your insurance company to pay off the loanOn October 2, 2015, the Bank did receive your $payment toward your installment loanYour next scheduled payment was due on October 3, According to the [redacted] policy agreement, your policy covers the difference between the financed balance on your loan contract and the vehicle’s actual cash value should it be deemed a total lossHowever, this [redacted] policy does not include coverage for unearned finance charges, any past due payments, or penalty fees, including late charges, ifremained unpaid on the loanAs of October 9, 2015, the Bank has not received a payment from your [redacted] insurance claimPlease not you may have a final payment due after your [redacted] insurance is received by the BankIf you have questions regarding your total loss claim, please contact the Plan Administrator [redacted] can be contacted at ###-###-####I have enclosed a copy of your signed Total Loss Protection Addendum for your convenience and recordsI hope this correspondence cleared up any outstanding questions you had related to this issueIf I could be of further assistance to you please contact me directly at [redacted] , or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick SOffice of the President Enclosures (2): Previous Response Letter, Total Loss Addendum

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This matter is not closed ,I need my compensation I sent in my documentation which shows I am entitled to my $, I am still waiting for it Regards, [redacted] ***

[redacted] [redacted] ** [redacted] *** Date: August 17, Accounts: [redacted] [redacted] Regarding Your Essential Checking Account Dear [redacted] : We received a copy of the complaint you submitted to the Revdex.com regarding Fifth Third Bank Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youOn August 16, 2017, we waved the $monthly service charge that was assessed to your account and closed your Essential Checking account ending in [redacted] with a zero (0) balanceI am sorry it was not closed upon your initial requestWe also closed your Relationship Savings account ending in [redacted] with a zero (0) balanceI hope this letter meets your satisfaction and resolves your needsThank you for your patience while waiting for a responseWe regret that you felt the need to close your accounts, and we sincerely hope you will reconsider using Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] [redacted] *** [redacted] *** Date: September 11, Account: [redacted] Regarding Your Essential Checking Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com concerning your Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns, and we sympathize with the difficulties you haveexperiencedYour comments expressing less than quality service are very concerning and we regret the difficulties you experiencedOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you.Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by local management, as well as our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionWe completed a review of the Essential Checking account ending in ***The account was opened on April 3, 2015, and the Bank was unable to apply the necessary code to the account for the promotional offerThe first direct deposit was received into the account on April 30, 2015, which satisfied the requirements for the $cash bonus promotional offerOur research determined the [redacted] Banking Center was to submit a request for the cash bonus offer in the amount of $to be credited to your account, and we regret the difficulties you experienced while attempting to complete this processOn September 10, 2015, we submitted a request, and the $was credited to the Essential Checking accountI hope this letter meets your satisfaction and resolves your needThank you for your patience while we researched this matter for youWe truly value your business, and we look forward to continuing our banking relationship with youIf I could be of further assistance to you, please contact me directly at [redacted] or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, April QOffice of the President Pc: Revdex.com

We will not be sending another response to this customer since we consider this matter closed and we do not have any additional information for the customer regarding her complaintAll issues have been previously addressed.Thanks,Adam P.Consumer Resolution SpecialistFifth Third Bank | Office of the PresidentKingsley Dr.MD 1MOCOPCincinnati, OH 45263Phone: ###-###-#### | Fax: ###-###-####Email: [redacted]