PROCORPSA

Good Morning Tina, The Bank is not submitting additional response to this customer’s complaint, complaint ID [redacted] Our previous responses have not changed and the customer has not presented any new information Thank you, Shawna H.Customer Care Team Specialist IIFifth Third Bank | Office of the PresidentKingsley Dr.MD 1MOCOP

[redacted] [redacted] *** [redacted] *** Date: December 21, Account: [redacted] Regarding Your Installment Loan Dear [redacted] : We received a copy of your complaint filed with the Revdex.com, concerning the overpayment refund for your installment loan ending in ***We appreciate the time you have taken to express your concerns regarding this matterWe would like to offer our sincere apologies for any inconvenience this matter may have caused youYour feedback is important to us, so that we can better understand how we can improve our service to youAdditionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfactionOn December 16, 2015, the over payment refund of $was sent via overnight delivery to the address aboveThe UPS tracking information shows that the check was delivered at 9:A.Mon December 17, It was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered regarding this accountWe believe your issue was resolved accordingly, and I hope that this letter will meet your satisfactionIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth JOffice of the President

[redacted] [redacted] *** [redacted] *** Date: April 25, Regarding Your Revdex.com Rebuttal Dear [redacted] : We received a copy of the rebuttal you filed with the Revdex.com concerning our response to a check that was returned unpaid to you due to it being fraudulent While we would like to offer our sincere apologies for any inconvenience this matter may have caused youWe stand by our previous response to you dated April 5, 2016, and recommend contacting your local police department so they can assist you with filing the necessary documents for any fraud that may have occurredI have enclosed a copy of our original response for your convenienceWe strive to provide professional and accurate service to our customers, and I apologize for any difficulties you may have experiencedIf I could be of further assistance to you, please call me at 616-653-7056, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shannon K.Office of the President Enclosure: Original Response

[redacted] [redacted] ** [redacted] *** Date: June 29, Account: [redacted] Regarding Your Checking Account Dea [redacted] : We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any incorrect information you received about your checking accountYour Basic checking account ending in [redacted] was opened on February 17, Please be advised that the Basic checking account type is not eligible for the New Account BonusAs a result, your checking account was not eligible for the $bonus offerHowever, I understand that you may have received incorrect information regarding the bonusAs a result, we have credited $for the New Account Bonus to your checking accountWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna H.Office of the President Pc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Sirs, RevDex.com Dear Sirs, My name is [redacted] and my case ID [redacted] In response to your last letter I must say that my wish is to conclude with this case rather than maintain an indefinite exchange of argumentation These are my points accompanied by some questionsMy financial situation does not allow me to continue making any more paymentsI bought this property in good faith to the point that I made payments for seven years Honestly, I wouldn't want to repeat the same arguments over and over, but it is necessaryMy opinion is that the appraisal was not correct since the just market value was not consideredThe assessed areas have not the same potential for prosperity and development and this has been proved for the prices have gone down drastically rather than gaining valueMoreover, my property has no public utilities, in harsh contrast with the others that do have I acknowledge that, according to your letter, now is too late to do something about it, but I did it when I had to In and I tried to negotiate with the bank, explained to them that the value of the property had decreased considerably and attached proofI wanted the bank to be realistic and told them that the "real estate bubble" had affected both of us, but the bank's solution was to extend the debt for some more years I would think that the benefits bestowed by the government to the victims of the financial crash were intended to help solve the hardships of the people, but in my case the bank did nothing I must note that after the Real Estate Bubble arose I continued making my payments on time for several years until my financial situation and the numbers of my dependents in my household changed I don't understand why whereas a car, or a house are repossessed by the bank when the client is default, in my case my debt is allowed to keep on growing for years A financial institution is not to have an unrecoverable debt for ever, and at the same time the debtor be kept in a black list forever, while the bank continue charging the client indefinitely in order to make the debt grow bigger and biggerAll this because of the bank's neglect to use the procedures established by the government to finish off this case and close it up once and for all My proposal is that I will pay the taxes I owe up to the date, but I am not in the position to continue paying any new taxes being generated by this debtNeither can I promise that I am going to pay any pending balanceI simply can't afford to Sincerely, [redacted] PS I am ataching parts of the comunictions that We had in the years , and please read them

[redacted] Date: July 13, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of the complaint filed with the Revdex.com regarding a stop payment placed on your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youOur records show that on June 29, 2015, a stop payment was placed on check number for $made payable to [redacted] ***This check was presented to the Bank and posted to your account on July 3, When a stop payment has been placed on a check, the system will allow the check to post to your account and the item will be returned the following business daySubsequently, on July 6, 2015, check number was returned to the payee and $was credited back to your accountNo overdraft fees or returned item fees were assessed to your account due to the stop paymentI have enclosed a copy of your checking account statement for your reviewI hope this letter addresses all of your concerns and you are satisfied with the resolutionWe appreciate your patience while we reviewed this matterYou are a valued customer and we hope you will allow Fifth Third Bank to service your financial needs in the futureIf I may be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8:a.mto 6:p.m., ETSincerely, Lisa SOffice of the President Pc: Revdex.com Enclosure: checking account statement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I appreciate the inquiries for the loan being removedBut my concerns and grievance still remains At the initial review of the appraisal no concerns about the non-conforming property were mentionedEven after multiple visits and/or phone calls with the lender about items needed for the application nothing was mentioned as a problem from the underwritersIt wasn't until the appraiser suggested a lower value of the property and it was RESENT that there was a problem with underwriting approving the loanIf I had been made aware of issue with the non-conforming property after the initial application was sent to underwriting I would not have not pursued the property and hired an inspectorI feel that the bank did not follow protocol and caught their mistake during the 2nd underwritingI was told one week before closing that the property was non-conformingI do not feel that I should have to pay for the banks mistakeI wish to be reimbursed for the application fees, appraisal fees, and the funds I dispersed for a home inspection and radon testing for a property that did not meet the banks guidelines Regards, [redacted] ***

I would like to client to handle this situation the best way possible within the correct business channels

[redacted] [redacted] *** [redacted] *** Date: May 19, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of the rebuttal you filed with the Revdex.com regarding the fees charged to your business checking accountWe appreciate the additional time you have taken to express your thoughts and concerns regarding this matterOn behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this situation has caused youHowever, we stand by our previous response letter sent to the above address on May 10, I have enclosed a copy of our previous written response for your reviewOur position on this matter has not changedPlease be aware that the current balance in your business checking account is negative ($811.26)Please make a deposit to cover the overdrawn balance at your earliest convenience to avoid further collection proceedingsIt was certainly not our intention to cause you any hardship and we appreciate your patience while we reviewed your concernsYou are a valued customer and we look forward to serving your financial needs in the futureIf I may be of any further assistance, please contact me at ###-###-####, or toll free at (***) ***-***, Monday through Friday, a.mto p.m., ESTSincerely, Lisa S.Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: letter dated May 10,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I finally got my debit card but I have decided to switch banks as a result of thisThe bank never called me and their customer service needs improvement Regards, [redacted]

[redacted] *** [redacted] ** [redacted] *** Date: December 28, Account: [redacted] Regarding Your Business Checking Account Dear [redacted] ***: We received a copy of the complaint you submitted to the Revdex.com regarding your business checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youWe strive to provide exceptional service each time you visit one of our banking centers, and I am sorry that was not your experiencePlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionIt is our understanding in speaking with the Point Place Banking Center that the incident you mention in your complaint took place on December 8, However, your business checking account ending in [redacted] initially became overdrawn on December 5, On that day, the beginning balance in your checking account was $One (1) credit of $and nine (9) debit items totaling $posted to your account resulting in a negative ending balance of ($121.02)Due to insufficient funds for five (5) of the debit items, five (5) overdraft fees totaling $were assessed and posted to your account the following business dayPlease note that overdraft fees are assessed to an account for items that overdraw an account the previous business dayAny deposits or credits that post on the next business day would not stop the overdraft fees from being assessedPlease also note that the overdraft fees may not be assessed to the account at the start of the next business day and may not appear on your account until later in the business dayOn December 6, 2016, your account had a negative beginning balance of ($121.02)One (1) overdraft fee reversal of $and four (4) debit items totaling $365.45, including the overdraft fees totaling $185.00, posted to your account resulting in a negative ending balance of ($449.47)Due to insufficient funds for three (3) of the debit items, three (3) overdraft fees totaling $were assessed and posted to your account the following business dayOn December 7, 2016, your account had a negative beginning balance of ($449.47)Two (2) debit items totaling $53.57, including the overdraft fees totaling $111.00, posted to your account resulting in a negative ending balance of ($614.04)Due to insufficient funds for one (1) of the debit items, one (1) overdraft fee of $was assessed and posted to your account the following dayOn December 8, 2016, the day on which we understand that you visited the Point Place Banking Center, one (1) provisional credit of $for a disputed item posted to your accountI am sorry for any difficulties you experienced while attempting to make a deposit; however, other deposits or credits posted to your account on that dayI am sorry for any difficulties you experienced while attempting to make a deposit as you stated in your complaintI have enclosed copies of the overdraft notices we sent to you to notify you of the negative balance for your convenienceYour account has remained overdrawn since that timeDuring the time your account has remained overdrawn, one (1) overdraft fee, one (1) monthly service charge of $29.00, twelve (12) daily overdraft fees totaling $96.00, and one (1) direct deposit of $have posted to your accountAs of December 23, 2016, your account has a negative available balance of ($6.55)In order to bring your account to a positive balance, please visit any Fifth Third Bank banking center to make a depositIf your account remains overdrawn for fifty-five (55) days we may charge off your account and report it to ChexSystems for collection proceedingsIt was certainly not our intention to cause you any hardshipOur records show that we have waived overdraft fees totaling $since your account was opened on April 27, We are unable to waive any additional fees per our bank policyYou may want to consider attaching your business savings account to your checking account as overdraft protection, or applying for a business line of credit to use for overdraft protectionIf you are interested in either of these options, please visit any Fifth Third Bank banking centerAdditionally, during our telephone conversation on December 21, 2016, you mentioned that you had other concerns that were not included in your complaintIf you would like to discuss these concerns, you may contact me at either number below and I will be happy to further research this matterYou may also send your additional concerns to me in writing at the following address: Fifth Third Bank Office of the President Attn Elizabeth DKingsley Drive MD 1MOCOP Cincinnati OH You may also fax the information to me at ###-###-####Thank you for your patience while we conducted our researchYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth DOffice of the President Pc: Revdex.com Enclosures: Overdraft Notices

[redacted] ***Date: August 24, 2015Account: [redacted] Regarding Your Installment LoanDear [redacted] : We received a copy of the complaint you filed with the Revdex.com dated August 14, 2015, concerning your installment loan account We appreciate the time you have taken to express your thoughts and concerns regarding this matter.Our goal is to provide professional and accurate service to our customers and I regret that the service you received did not meet that same high standard Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.In researching your concerns, we found that your installment loan account was set up with Auto BillPayer on August 14, The first payment of $was posted to the account on August 20, I have confirmed that this transaction did not create a derogatory mark on your credit report or cause a late charge to be assessed to the account I apologize for the confusion and delay in setting up your account with Auto BillPayerYou are a valued customer and I appreciate this opportunity to address your concerns On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Carolyn G.Office of the President

We are in receipt of your letter dated January 22, 2016, regarding the informal complaint filed by Ms [redacted] We have had the opportunity to investigate this Complaint and offer the following information.Armstrong sincerely apologizes for the miscommunication regarding the discontinuation of Ms [redacted] ’s cable television serviceArmstrong contacted Ms [redacted] on January 25, to inform her that we are refunding the late fees and cable television charges that she has been billed for since cancelling her service, and to inform her that we would be picking up her equipment on January 29, Armstrong encourages Ms [redacted] to contact our Customer Service Center if she has any additional concerns.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I was plainly STOLEN from and my signature was FORGED when in [redacted] last FebruaryThe bank wants the original receipt for the correct amount of approx$I do NOT have this receipt, as I never received oneWhy do they need this receipt? I am not fighting that charge! I am only fighting the 2nd purchase from that merchant! He made up a charge AFTER I LEFT the store!!!!!!The charge AFTER I LEFT THE STORE is the one I am disputing! Same merchant double charged my friend at the same time on THE SAME DAY We both went in and out of the store togetherHe did it to her too and her bank refunded her money!I made purchase and left! My ONLY purchase was a picture frame I DID NOT authorize an additional $after leaving the business!All he says is I purchased pesos .What would I do with pesos???? pesos doesn’t even equal $!!!!!!The forgery is not even close to my signature!!! FRAUD 100%...My last name is [redacted] The guy clearly signed it ***!Didn’t even spell it right & the bank accepted it as mine IT IS NOT!!!Don’t bank’s have forgery experts??? They sure should as I have been FORGED !!!So, now I have been stolen from !!!I swear on my grandmother that I DID NOT MAKE ANOTHER PURCHASE!!!I can prove that my friend was stolen from as well! Same day, SAME TIME.I am in total SHOCK that this bank is stealing from their customers!Please help me with this huge injustice !!!! [redacted]

[redacted] [redacted] *** [redacted] *** Date: June 28, Account: [redacted] Account: [redacted] Regarding Your Truly Simple Credit Card Dear [redacted] : We received a copy of the letter you sent to the Revdex.com concerning your Truly Simple Credit CardWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfactionOn May 7, 2017, we received your credit card application submitted on our website at 53.comAs you are already aware, as is indicated in your complaint letter, you contacted the Bank’s Disputes Resolution Department on May 19, 2017, and reported that the card was opened without your authorizationI have confirmed that the card should have been closed at that time since you reported that the card was opened without your authorizationPlease accept my sincere apologies that the card was not closed on May 19, 2017, when you reported that the card was opened fraudulentlyThe card application that was fraudulently submitted on our website at 53.com contained the following information: [redacted] applicant name as [redacted] [redacted] applicant date of birth as [redacted] *** [redacted] your full social security number [redacted] [redacted] *** [redacted] applicant email of [redacted] On May 24, 2017, the fraudster called the Bank and successfully verified your full social security number and your addressThe fraudster then requested that the address be changed from the [redacted] addressThe fraudster then requested that a replacement card be mailed to the updated addressSince the fraudster successfully answered the security questions that were asked, the original card number ending in [redacted] was replaced with the card number ending in ***, and the replacement card was mailed to the updated addressThe card was used to make purchases and was not closed until your Disputes Resolution Department case number [redacted] was closed on June 19, Since it was determined that the card was indeed opened fraudulently, you are not liable for the card or any of the purchases made on the cardAdditionally, the Bank submitted a request to the credit reporting agencies to delete the credit inquiry and to delete the account from your credit bureau reportThe credit bureau correction request was submitted when your Disputes Resolution Department case was closed on June 19, The letter from our Disputes Resolution Department informing you of this was mailed to you on June 19, A copy of the letter is enclosed for your review and convenienceI have also enclosed copies of the account statements for your reviewPlease be assured we have submitted an update to all four (4) credit bureaus to delete the inquiry and to delete the accountPlease allow approximately thirty (30) days for the credit bureau agencies to update their reportingPlease also be assured that we will continue to conduct reviews and follow up with the credit reporting agencies until we ensure the account is reporting correctlyIf you would like to contact the credit bureaus directly, their contact information is below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] , thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Adam P.Office of the President PC: Revdex.com Enclosures (3): Disputes Resolution Department Letter Dated June 19, Statements

[redacted] [redacted] *** [redacted] *** Date: July 18, Account: [redacted] Regarding Your Credit Card Account Dear [redacted] : We received a copy of the complaint you filed with Revdex.comWe appreciate the time you have taken to document your thoughts and concerns regarding the collection calls you receivedPlease be assured that Fifth Third Bank takes your feedback seriouslyOur Collection Department begins making calls to customers when a payment is not received by the due dateThey are a failsafe the Bank has put in place to make our customers aware of past due payments in an effort to help them avoid late charges and negative credit bureau reportingThe Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from a.muntil p.m., including holidaysSeveral calls may be placed each day in an effort to remind customers that a payment is due and to obtain payment arrangementsThis policy complies with all applicable laws and regulationsIn researching your concerns, I could not locate a copy of your previous letter to the BankIt was certainly not our intention to cause you any frustration or inconvenienceIf you believe that there was unauthorized account activity, please contact our Disputes Department directlyThey can be reached toll-free at ###-###-####, Monday through Friday, a.mto p.m., ET, and Saturday, 8:a.mto p.mPlease be advised that the credit card was closed on June 6, I waived a late fee and a finance charge for a total of $The account is now at a zero (0) balanceIn response to your specific request, we have removed the telephone number ###-###-#### from our recordsI appreciate this opportunity to respond to your concernsYou are a valued customer and I apologize for any inconvenience these matters may have caused youIf I could be of further assistance, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison S.Office of the President Pc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintMy view on the matter is their system is faulty and their staff is rude and unaccommodating and if I can't trust my bank I will go elsewhere these fees are not merited and they are on a grand stand to make a pointI will close my accounts and several times with this institution as a whole Regards, [redacted]

[redacted] ** [redacted] *** [redacted] *** Date: August 31, 2016 Account: [redacted] Regarding Your Fifth Third Bank Mortgage Loan Dear [redacted] **: We received a copy of the complaint you filed with the RevDex.com regarding your... mortgage loan. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On July 9, 2014, you applied for a mortgage loan utilizing your property at [redacted] ***, [redacted] , [redacted] as collateral. Your mortgage refinance was approved, with your first payment scheduled for October 1, 2014. The parcel number for this property is [redacted] . Our research has confirmed that the Bank has paid your property taxes, with the most recent payment being made to [redacted] County on July 8, 2016. The next tax payment is scheduled for March 1, 2017. In your complaint you state the parcel number associated with the delinquent property taxes is [redacted] . Please note, our research was unable to locate a mortgage loan and/or an escrow account for the property located at [redacted] ***, in [redacted] , ***. Therefore, the Bank is unwilling to reimburse you for property taxes and penalties associated with this property. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: RevDex.com

[redacted] *** [redacted] [redacted] *** Date: March 8, Account: [redacted] Regarding Your Essential Checking Account Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com concerning your Essential Checking accountWe appreciate the time you have taken to document your thoughts and concernsWe completed a review of the Essential Checking account ending in ***The account was opened on November 27, 2012, at the [redacted] A check for $2,was deposited through one of our ATM’s on December 14, However, after the check was processed on December 14, 2012, it was discovered that the amount of the check was actually $As a result, the Bank adjusted the deposit by debiting the account for $1,The remaining account balance after the debit adjustment was $Please note this activity did not result in a hold being placed on the account or account closureOur Bank Protection Department received an alert that the check deposited on December 20, for $540.00, in which you were also a signer on, would be returned as a result of insufficient fundsAs a result, our Bank Protection Department began investigating the account activity and placed a hold on your account until their investigation was completedOur Bank Protection Department determined after their investigation to close and charge off your Essential Checking accountThe account was closed on January 4, 2013, with a negative account balance in the amount of ($1,087.12)I have enclosed all of the account statements and overdraft notices for your records and reviewThe account was reported to [redacted] , and further collection efforts continue to be made through [redacted] If you need additional information or would like to set up payment arrangements pertaining to your account, please contact [redacted] at ###-###-####Thank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, April QOffice of the President Pc: Revdex.com Enclosure: Statements, Overdraft Notices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10974426, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will be discontuing my relationship with 5th/3rd bank as they are unwilling to admit that charging $in fees on a $overdraft is outrageous, excessive, and/or unfair to their customersThey run debits from large to small in order to maximize the amount of fees they can chargeAdditionally the bank manager encouraged me to sign up for a credit card in response to an overdraftAgain this predatory when I've obviously had issues keeping enough money for living expenses a credit card would be a bad ideaI was told repeatedly that their system wouldn't allow any reversed overdraftsThe next day I received a call from a branch manager that he was able to reverse feesThey lie to consumers to suit their needsI left a review on their [redacted] page and it was deletedThey are a dishonest companyI will take my business elsewhere Regards, [redacted]