PROCORPSA

The final response to the customer is belowThe check will be sent with the written response in the mail[redacted] [redacted] ** [redacted] *** Date: October 23, Account: [redacted] Regarding Your Auto Loan Dear [redacted] : We received a copy of the complaint you submitted to the Revdex.com regarding your Fifth Third Bank auto loanWe appreciate the time you have taken do document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your auto loan ending in ***It was certainly not our intention to cause you any hardshipPlease be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the BankI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionDuring our research, we confirmed that when you contacted Auto BillPayer on August 22, 2017, to update your account information for your Auto BillPayer withdrawals, your new account information was not made activeAs a result, Auto BillPayer attempted to withdraw your September payment of $using your old account information on September 20, 2017, and again on September 22, As you are aware, both payments were returned unpaidDue to the error in not activating your new account information, we have enclosed a check in the amount of $as reimbursement for the overdraft fees you incurredWe also waived the late fee of $that was assessed to your auto loan as a result of the late paymentPlease be assured that your new Auto BillPayer account information was made active on September 25, 2017, and your Auto BillPayer payments will be withdrawn from your new account beginning with your October paymentAdditionally, per your request, we ceased making collection calls as of October 16, Should your auto loan become delinquent in the future, we will not make any calls to make you aware of the delinquencyHowever, this will not stop other collection actions, which may include repossession, referring your auto loan to a collection agency, or referring your auto loan to our attorneys to initiate legal action against youAs of October 19, 2017, your auto loan is still due for your September 20, 2017, payment of $When your payment is withdrawn by Auto BillPayer on October 20, 2017, it will satisfy your September payment, and your auto loan will still be due for your October paymentI strongly urge you to make a payment as soon as possible to avoid further late fees and negative credit reportingThank you for your patience while we conducted our researchIt is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with usIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Check

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As of today, July 21st, we have yet again been a witness to how your bank services its clientsMy husband, Larry ***, received a phone call from Fifth Third stating they have not received our checkThe check was sent July 10th after we tried to make a payment over the phone and was told we could notPlease listen to this recordingMatter of fact, please listen to all of themIf you do, you will hear each of your employees telling us a different story every time we've calledWe've sent two checks both of which we have copies and forwarded one to you and "you have not received them." Had you received and processed the check properly that was sent prior to my due date, none of this would have occurredThe check you processed in the 24th is the original check we sent prior to our due datePlease explain how it takes at least three weeks for you to get and process a paymentIf you had fixed the issues when I brought them to your attention, the payoff amount you issued to our bank, would have been correct and I would not be making EXTRA paymentsIf the business would have handled it properly without making countless mistakes, we would still have the loan with youOur bank states it is illegal for you to with hold the lean release after you have cashed the payoff checkNot only are you tarnishing my credit and my husbands, but you are affecting our bankI will not be sending you another check since I've sent several and it seems to be there is an error within your processing systemIf you feel the need to take this further, be my guestI will contact the creditors myself and fight itOh and please Google Fifth Third reviewsThis isn't just a problem that has happened onceRevdex.com I would be glad to send you all information I have so this matter is resolved not only for me but others as well Regards, [redacted] ***

[redacted] *** [redacted] [redacted] ** [redacted] *** Date: April 11, Account: [redacted] Regarding Your Fifth Third Bank Checking Account Dear [redacted] : We received copies of the complaints you filed with the [redacted] and the RevDex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsWe strive to provide an exceptional experience to our customers and I am sorry we did not meet your expectationsPlease be assured customer feedback is reviewed by our executive management team as part of our ongoing commitment to improving our operationsFifth Third Bank did run a promotional offering that rewarded customers with a $cash bonus into their newly opened business checking accountThe new business checking account had to be opened by November 29, 2017, and meet certain activity criteria in order to receive the bonus payoutSpecifically, the account must reach a balance of $within ten (10) calendar days of being opened and that balance must be maintained for thirty (30) calendar days thereafter to receive the bonusThis Business Standard Checking Account ending in [redacted] was opened November 29, 2017, and was properly marked as being opened under this promotionAfter a $Service Charge posted to the account on December 12, 2017, the balance remained under $until the Service Charge was reversed on December 20, In appreciation of your banking relationship with us, we are honoring the original $promotionYour account was credited on April 9, I understand your frustration when this situation occurred and I am sorry for any inconvenience this matter caused youYou are a valued customer and I appreciate this opportunity to address your concernsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at 866-360-5353, Monday through Friday, a.mto p.m., ETSincerely, Alison S.Office of the President Pc: [redacted] ; Revdex.com

[redacted] *** [redacted] *** [redacted] *** Date: February 4, Regarding Your Mortgage Loan Application Dear [redacted] ***: We have received a copy of your complaint filed with the Revdex.comThank you for the time you have taken to express your concerns regarding this matter, and we sympathize with the difficulties you have experiencedResearch has determined that you were conditionally approved for a loan with Fifth Third Mortgage CompanyHowever, the property you had selected to purchase was appraised as non-conforming collateralThe subject area the property is located in is zoned as RM or Multi-family residential and if destroyed by a natural disaster would require a variance to rebuild it as a single family homeRebuilding as a single family home is required under the mortgage you have applied forSince you were conditionally approved for a mortgage loan with our bank, please let us know if you find another property that fits your needsWe would be more than happy to evaluate the property and see if it meets our conforming requirementsWe strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Briggett F.Office of the President

[redacted] [redacted] [redacted] *** Date: May 24, Account: [redacted] Regarding Your Fifth Third Bank Platinum [redacted] Dear [redacted] : We received a copy of the follow up complaint you filed with the RevDex.com, regarding your credit card accountWe appreciate the opportunity to respond to this matterThe Bank received your original complaint on March 22, We received a duplicate complaint you filed with the [redacted] on March 30, We received your latest correspondence on May 18, However, we stand by the responses conveyed to you in the previous letters sent on April 1, 2016, and April 4, Our position on this matter has not changedIf a payment does not post by the due date, it is subject to collection activityThe Bank’s guidelines for contacting customers allow for telephone calls seven (7) days a week from 8:a.muntil 9:p.m., including holidaysSeveral calls may be placed each day in an effort to remind customers that a payment is due and to obtain payment arrangements to prevent late fees or derogatory credit bureau reportingPlease accept my sincere apology for any inconvenience or concern this situation may have caused youPer your request, we have removed your telephone number from our systemsYou will no longer receive telephone calls regarding the delinquent status of your credit card accountPlease note that this does not stop other collection activity related to the delinquency, including late charges, finance charges, or reporting to the credit bureausBecause you did not make the minimum payment due for your credit card statements dated December 6, 2015, and January 6, 2016, the Bank revoked your access to make transactions with your credit card on February 5, When a card is revoked, the customer will receive statements, and are responsible for making payments toward the balanceHowever, the Bank does remove your ability to make payments through our website, 53.comIf you would like to make payment arrangements for your credit card, please contact our collection department at ###-###-####A collection agent is available to assist you, Monday through Friday, a.mto p.m.; Saturday and Sunday a.mto p.m., ETPlease note, the collection department will be able to schedule three (3) future payments; however, they are not able to schedule a long-term recurring paymentThank you for your patience while waiting for a responseWe sincerely hope this information will help you understand our position going forwardIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Prior Responses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I only received a telephone call from Fifth Third Bank in which I answered it and it led to my actions sending in the payments I sent inI received a letter dated for June 16, in which I responded toI have received during the month of February two confirmation letters stating my number for contact, which is my cell numberI had no missed calls or messages from Fifth Third Bank regarding any matterI have only received a letter recently regarding this issue, from Fifth Third Bank mentioning of a [redacted] to whom I have no clue isAll my busy has been with Fifth Third Bank regarding my mortgageThe allegations that Fifth Third Bank has made here concerning this issue for the communication we have had is incorrect.Regards, [redacted]

[redacted] Date: July 31, Account: [redacted] Account: [redacted] Regarding Your Accounts Dear [redacted] : We received a copy of the letter you sent to the RevDex.com regarding your savings accountsWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankI also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.According to our records, your Maxsaver savings account and your Business Savings account were closed and placed for collections efforts on June 29, Due to the transaction activity in each of the accounts, the accounts were also reported to a consumer reporting agency called Early Warning Services (EWS) in June Early Warning Services may report the account activity for up to seven (7) yearsIf you would like to dispute the information that Early Warning Services is reporting, they can be reached at ###-###-####For additional information regarding Early Warning Services, you can also visit them online at www.earlywarning.com[redacted] if I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely,Adam POffice of the PresidentPc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As the bank refuses to correct their mistake what may be done now? Regards, [redacted]

[redacted] Date: July 1, Account: [redacted] Regarding Your Checking Account Dear [redacted] ***: We received a copy of your complaint filed with the Revdex.com, regarding the overdraft fees assessed to your checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterYour comments expressing less than quality service are very concerningOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youWe strive to provide professional and accurate service to our customers, and we regret if that has not been your experienceOn the day of your deposit, a combined $from all deposited checks is available immediately; the remaining funds will be made available on the next business dayCash deposited into an account is immediately availableFor deposits made on Saturday, Sunday, or a Federal holiday, the day of your deposit is the next business dayA business day is defined as Monday through Friday, excluding Federal holidaysI have enclosed a copy of our current Rules and RegulationsRefer to pages eighteen (18) and nineteen (19) for additional information regarding funds availabilityIt should be noted that Fifth Third Bank does not determine the date an Automated Clearing House (ACH) transaction is posted to your accountThe company or merchant that initiates the ACH transaction provides a collection and settlement date for the item, which indicates when the pur [redacted] will post to your accountIf an account becomes overdrawn, we assess an overdraft fee for each item that posts while the account is overdrawnWe do not assess overdraft fees on pending transactionsPer item overdraft fees will not be assessed if your account is overdrawn by less than $The amount of the per item overdraft fee is based on the number of times your account has become overdrawn in the last twelve (12) monthsFor the first overdraft occurrence, you will be charged $per itemFor each additional occurrence, a $per item fee will be assessed.On June 22, 2015, the beginning balance for your checking account was $2,We received your check deposit for $1,and $was made immediately availableAs a result, the remaining funds totaling $$1,were not available until the following dayFifteen (15) items totaling $3,posted to your accountTherefore, your ending account balance was negative ($211.05)Due to insufficient funds, nine (9) overdraft fees totaling $were assessed to your account and posted the following day.It is important to ensure that your checking account has sufficient funds to cover the transactions you have authorizedHowever, in the interest of customer service we reversed $of the overdraft fees assessed to your account on June 29, 2015.For your convenience, enclosed is a reference guide titled Fifth Third Overdraft Solutions that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the futureInformation regarding overdraft coverage options is also provided on the enclosed documentPlease feel free to contact me directly at the number below should you have any questions regarding the enclosed reference guideI would be happy to assist you[redacted] ***, please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ET.Sincerely, [redacted] Consumer Resolution Specialist Office of the PresidentEnclosure: Overdraft solutions flyer Pc: Revdex.com

[redacted] [redacted] ** [redacted] *** Date: February 7, Savings Account: [redacted] Secured Credit Card Account: [redacted] Secured Credit Card Account: [redacted] Regarding Your Identity Theft Claim Dear [redacted] : We received the complaint you filed with the Revdex.com regarding your credit bureau reporting and your concerns about identity theftWe appreciate the time you have taken to express your concerns regarding this matterFifth Third Bank takes protecting financial and personal information very seriouslyI also appreciated the opportunity to speak with youOn April 23, 2012, the Secured [redacted] Credit Card ending in [redacted] was openedIt was secured by funds on deposit in the savings account ending in [redacted] opened the same dayThe credit card was reported lost, or exposed, November 16, It was blocked and the replacement card ending in [redacted] was sentThe account was revoked due to non-payment, and funds from the savings account were transferred to pay the credit card down on February 27, The remaining balance on the card was paid in full on September 10, The savings account was closed at a zero (0) balance July 14, Due to your statements that these accounts were opened without your authorization, a case was opened with our Dispute Resolutions DepartmentThe case number is [redacted] We strive to resolve all investigations as quickly as possible and will communicate the results of the investigation in writing once our research is completeIn addition, the Bank will submit any necessary updates to the credit bureau reporting agenciesIf you would like to contact our Dispute Resolution Department, they can be reached at ###-###-####, Monday through Friday, a.mto p.m., and Saturday 8:a.mto p.m., ETIf you would like to contact the credit reporting agencies directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### I apologize for any inconvenience this may have caused youIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison S.Office of the President

Fifth Third Loan Number: [redacted] Deceased: [redacted] Address: [redacted] *** I assumed ownership interest of this property in August 2010,This matter has fininally been resolved and I have now refinanced the remaining balance of this mortgage with my local bankI just need a copy of the [redacted] for 2011, 12, , 14, 15, I have never missed a paykment; but I have no paperwork to attach to my tax documents to show the interest that I had paid for this property

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** Problem: this bank still shows that I have a neg balance as I made a deposit on Dec of hey are showing I owe -this is not true this is wrong # [redacted] Desired Outcome: correct the problem show zero and take off Fraud off of my chexk system

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint This matter is still pending, and I will get back with the Revdex.com when there is some kind of resolution, but so far it isn't looking good Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint bank did not go far enough to satisfy my concerns From my vantage point we have a signed contract and they failed to up hold that contractI would like to know what can I do now? Regards, [redacted]

[redacted] [redacted] ** [redacted] *** Date: March 7, Account: [redacted] Regarding Your Credit Card Account Dear [redacted] : We received your complaint filed with the Revdex.com regarding the limit decrease on your credit card accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterPlease accept my sincere apologies for any inconvenience this matter may have caused youIt is certainly not our intention to cause you any frustration or hardshipIn order to meet our commitment to responsible lending practices while balancing our customers’ financial needs, Fifth Third Bank periodically reviews your credit bureau information and existing account performance in order to determine your current financial condition and continuing eligibility for your credit card accountIn your case, we determined that it was necessary to reduce your credit limit from $3,to $1,effective in February Based on our review, your credit limit was decreased due to the number of cash advances in the last months, the proportion of balances to credit limits too high on revolving accounts, the ratio of balances to credit limits on revolving accounts is too high, and your current deposit balancesAs a result, a notification letter detailing these findings was sent to you on February 12, We are unable to adjust the credit limit on your credit card at this time, as you have requestedHowever, you are welcome to contact our New Accounts department to request a credit limit increase in six (6) months timeOur New Accounts Department can be reached directly at ###-###-####, Monday through Friday, a.mEST to p.mEST, and Saturday, a.mEST to p.mESTOur decision was based in part from information obtained from [redacted] ***If you dispute the accuracy or completeness of information contained in your [redacted] credit report, you have the right to dispute the matter directly with the credit reporting agency [redacted] can be reached using the information below: [redacted] -Consumer Relations Baldwin Place, PO Box Chester, PA ###-###-#### http://www[redacted] .com/direct Thank you for this opportunity to respond to your concernsYour feedback is important to us so that we can better understand how we can improve our service to youYou are a valued customer and we look forward to serving your future financial needsIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ESTSincerely, Lisa S.Office of the President Enclosure: Credit limit decrease notice Pc: Revdex.com

Dear Mr***:We are in receipt of your letter dated November 27, 2017, regarding the informal complaint filed by [redacted] We have had the opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with the customer and would like to resolve any issues that may be happening at the residenceSince service was started in November 2016, Armstrong received no trouble calls until October 12, due to an outage and again on October 26, due to telephone and internet issues which were resolved over the phoneArmstrong has since spoken to [redacted] , the account holder, who has stated she has not experienced any issues with the service and would call in should she notice any problems going forward.Armstrong encourages Ms [redacted] to contact our Customer Service Center if she has any additional questionsThank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: [redacted] / [redacted]

[redacted] *** [redacted] [redacted] *** Date: November 27, Account: [redacted] Regarding Your Recent Experience Dear [redacted] ***: We received a copy of your complaint recently filed with the Revdex.com (Revdex.com) regarding your recent experience associated with a check depositPlease be assured that Fifth Third Bank takes your feedback seriously, and that I appreciate the time you were able to take to discuss your thoughts and concerns surrounding this matter with meOn behalf of the Bank, please accept my sincere apologies for the inconvenience this matter has caused youWe have reviewed the transaction in question, and have found that it was returned according to Fifth Third Bank’s Policies and Procedures surrounding check endorsementAs this check had two (2) names listed, separated by the word AND, both payees were needed to have endorsed the check for it to have been processedAdditionally, I am sorry you did not receive a phone call back after speaking with a representative in our Escalations DepartmentPlease know it was not our intention to cause you any hardship associated with this matterConcerning your request for compensation associated with this matter, we regret we are unable to honor this requestIn addition, please know we regret any frustration that was caused when you received an email regarding the MasterCard Priceless Surprises Debit Sweepstakes promotion with a Grand Prize trip to [redacted] , [redacted] as you were dealing with this issuePlease note, the email that was sent was in an effort to make our customers aware of the current promotion offered by MasterCard International Incorporated, of which Fifth Third Bank is a participating Financial InstitutionAt Fifth Third Bank, we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectationsI want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionAdditionally, as we discussed, although we deeply appreciate the feedback you have provided, as it assists us in identifying problems internally, we cannot inform you of specific internal corrective actions that may be taken to resolve this matter [redacted] ***, I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a responseIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Sarah S.Office of the President Pc: Revdex.com

[redacted] [redacted] *** [redacted] *** Date: January 10, Account: [redacted] Regarding Your Mortgage Loan Dear [redacted] : We received copies of the complaints you filed with the Revdex.com and the Consumer Financial Protection BureauPlease be assured that Fifth Third Bank takes your feedback seriously and I appreciate this opportunity to respond to your concernsEach year, we review your escrow account to make sure the escrow portion of your monthly mortgage payment covers your property taxes and insuranceFederal Law allows for the collection of a reserve amount to maintain a cushion for unexpected tax and/or insurance increasesIts required balance cannot fall below the sum of two (2) months of projected Escrow Account payments at any point during the yearThe lowest projected balance in the escrow account is compared to the lowest required balanceIf the projected balance is greater than the required balance, a surplus can be returned to the customerOtherwise, there is a shortage and the annual escrow analysis statement gives the customer options on how to pay the shortageAt Fifth Third Bank, we are committed to doing what is right for our customers and although we strive for excellence, mistakes sometimes happenAn internal processing error caused a refund check to be issued to you from your escrow account, when no refund was dueIn the process of transferring the force placed homeowner’s insurance policy from one vendor to another, a credit of $1,for the [redacted] homeowners insurance premium posted to the escrow account on October 7, When the regularly scheduled escrow analysis was done on November 23, 2016, the system saw the $1,as a credit to the escrow account instead of an internal bookkeeping entry and completed the escrow projection with the amount includedThis resulted in a surplus of $The Bank identified the error and the check issued on November 23, 2016, was cancelled, and the funds were returned to the escrow account on November 30, I sincerely apologize for your frustration and concern regarding the conflicting information you received about this itemI have enclosed copies of the analysis dated November 23, 2016, and the corrected escrow analysis statement dated November 30, 2016, which replaced itYou will notice the Beginning Balance for the Projections on page two (2) of both documents shows the correctionOn the November 23rd document, the beginning balance in the escrow account is listed as $2,On the corrected November 30th document, the Beginning Balance in the escrow account is $1,On the November 30th analysis, the lowest projected balance in the escrow account was less than the lowest required balance, so there was a shortage of $The calculations are on page three (3) of this analysisThe shortage was spread over twelve (12) monthsYour monthly payment amount decreased from $1,to $1,effective with the payment due January 1, That payment has already been drafted via our Auto BillPayer serviceI have also enclosed the payment history you requestedOn behalf of the Bank, please accept my sincere apologies for the inconvenience and frustration this matter caused youYou are a valued customer and we look forward to continuing our relationship with youIf I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison S.Office of the President Pc: Revdex.com; Consumer Financial Protection Bureau Enclosures

[redacted] [redacted] *** [redacted] *** Date: June 10, Account: [redacted] Regarding Your Essential Checking Account Dear [redacted] : We received a copy of the complaint you filed with the Revdex.com concerning your Essential Checking accountWe appreciate the time you have taken to document your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your Essential Checking accountIt was certainly not our intention to cause you any hardshipWe strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectationsI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfactionWe completed a review of the Essential Checking account ending in [redacted] and the debit card account ending in ***Our records indicate that a stop payment was placed on the checking account on May 31, 2016, for the payment to [redacted] in the amount of $As previously discussed with you, we regret the misinformation that was provided to you, and a stop payment request cannot be made for a debit card transactionBecause of this, we reversed the fee that was assessed to you in the amount of $On June 3, 2016, a debit card authorization was requested for a transaction in the amount of $As of June 8, 2016, the status of this authorization request shows that this was cancelled by the customerPlease note that although the authorization may have impacted the available funds while it was pending, this transaction did not post to the accountThank you for your patience while we researched this matter for youIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, April Q.Office of the President Pc: Revdex.com

Hello: Jerry Gfrom the [redacted] Financial Center tried to leave a message for the customer on Friday, 01-06- Because the phone number was not receiving calls, he sent an email requesting that [redacted] follow up with him directly to discuss her account options He can be reached at ###-###-####, or by email at [redacted] Thank you